Avaya one-X® Communicator Release 6.

2 SP2
(Product version – 6.2.2.07-SP2)

Release Notes

Issue 1.0

5th May 2014

© 2014 Avaya Inc. All Rights Reserved.

Notice

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2
DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO
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Named User License (NU). End User may: (i) install and use the Software on a single Designated
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Server so long as only authorized Named Users access and use the Software. “Named User”, means a user
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webmaster or helpdesk), an e-mail or voice mail account in the name of a person or corporate
function, or a directory entry in the administrative database utilized by the Software that permits one user
to interface with the Software.

Shrinkwrap License (SR). Customer may install and use the Software in accordance with the terms and
conditions of the applicable license agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”). (see “Third-party Components” for
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Linux OS source code (for those Products that have distributed the Linux OS source code), and

3
identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to
them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.
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Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for
example, a person who is not a corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if
toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support,
call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

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Downloading documents

For the most current versions of documentation, see the Avaya Support Web site:

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Contact Avaya support

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telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

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 Contents
About Avaya one-X® Communicator...........................................................................................................6
Getting Started............................................................................................................................................6
Downloading the Avaya one-X® Communicator Release 6.2 SP2................................................................8
Upgrading or Installing Avaya one-X Communicator 6.2 SP2 client...........................................................10
Important Notes........................................................................................................................................11
Interoperability..........................................................................................................................................13
Interoperability Issues...........................................................................................................................17
Caveats and Known issues with Avaya one-X Communicator 6.2 SP2 Release..........................................18
Caveats..................................................................................................................................................18
Known Issues.........................................................................................................................................19
Fixed Issues............................................................................................................................................25
Technical Support......................................................................................................................................26
Appendix A: Acronyms..............................................................................................................................27
Appendix B: Quick Notes for installing and configuring ACA on Windows XP...........................................28
Appendix C: Reference Notes on XMPP Federation Configuration............................................................39

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About Avaya one-X® Communicator

Avaya one-X® Communicator is a rich Unified Communications client that provides enterprise users with
simple, intuitive access to their everyday communications tools. Users can better manage
communications tasks, making them more productive, responsive, and accessible regardless of where
they are working on any given day.

Avaya one-X Communicator provides rich collaboration through:

 Unified communications with voice, video, instant-messaging, conferencing, voicemail, etc.
 Seamless integration of directory, contacts and presence allows instant access to contacts, tells
you if a contact is available and lets you start a conversation with IM, email or call.
 Adapts to your work-flow and environment providing the best experience in the office, at-home
or when travelling.
 Provide Flexibility – Selectable usage modes allow users to choose the best path for their audio:
through their computer, to their desk phone, or to any mobile or landline phone.
 Simplify Deployment – Deploy Avaya one-X® Communicator pre-configured or utilize the
enhanced auto-configure capability.
 Standalone or Server-based (1XCES) – one-X Communicator can be deployed in two different
ways.
 Multi-Protocol – Support for both SIP and H.323 protocols. Shared presence between SIP and
H.323 users enables appropriate interoperability.

Getting Started

Review these notes prior to installing the one-X Communicator 6.2 SP2 software.

What’s New in one-X Communicator 6.2 SP2 release

One-X Communicator 6.2 SP2 provides multiple fixes which are considered important for customers.

In Addition, following contents are also available from 6.2 GA release -

 New installer (Install Shield)       

one-X Communicator now comes with new installer integrated for better user
experience and with built-in option to install Avaya Collaboration Applications (ACA) on
Windows 7 and 8 operating systems. Pre-requisites are now installed automatically
during the installation, if not available on the user’s machines when installing one-X
Communicator client.

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  Avaya Collaboration Applications
Built-in integration with ACA 6.3 to provide add-ons for Internet Explorer and Chrome
bowsers, Outlook and Office for features like Click-to-Dial and Host / Join Conference.

 Windows 8 and 8.1 support

one-X Communicator can now be installed on Windows 8 and 8.1 operating system in
addition to Windows XP and Windows 7 operating systems.

 Trusted Third Party Certificate Support

one-X Communicator now allows users to select identity certificate from the system
certificate store. This certificate can be signed by any Trusted Third Party (TTP)
Certification Authority (e.g. VeriSign) and will be used as a client certificate during
SSL/TLS negotiations with servers such as Session Manager (using SIP) and one-X Client
Enablement Services (using HTTP).

 New media engine (Google Media Engine)

one-X Communicator has new media engine - Google media engine replacing the GIPS
engine.

 Video SRTP support

SRTP support for video in SIP mode when using This Computer login option.

 Interoperability with Session Border Controller (SBC)

one-X communicator now supports login through SBC in SIP modes. Use split horizon
configuration for seamless login from inside or outside of the enterprise network.

 Open fire Interoperability / other XMPP federation with 1XC

This enables users using 3rd party clients to interop with one-X Communicator for
Presence and IM functionalities.

 Presence ACL
ACL allows 1XC user to selectively allow or deny his or her Presence updates from being
published on other user’s clients who have added him or her as a Favorite contact.

 Personal Call Feature

This feature is allows making personal calls with additional prefixes other than usual
dialing rules such that these calls are recorded with account codes in CDR generated by
Communication Manager.

 Grouping of Contacts
This feature allows the user to create custom groups and add contacts in these groups
as required.

 DTMF support on call bar

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 DTMF digits passed from one-X Communicator UI (or from the keyboard) while on active
call are displayed on the call bar.

 Hot keys to Answer / End calls

Users can now quickly answer calls, end calls, Show/Hide 1XC application or dial from
clipboard using hot keys from keyboard.

 File Transfer on IM
Users can now send files through Instant Message window to other one-X
Communicator users. Files can be transferred using drag-and-drop or attach using the
options provided on the IM window.

 Failover support in Shared Control mode

Failover supported in Shared Control (SIP and H.323) modes.

Downloading the Avaya one-X® Communicator Release 6.2 SP2

one-X Communicator release 6.2 SP2 installer would be available on Avaya Support site for
downloading. The zip package contains following files –

 Avaya one-X Communicator Suite.exe

 ForWindowsXP\ACA\ACA-6.2.2.zip
 onexcuiadmin.exe
 one_X_Communicator_Client_6_2_SP2_Release_Notes.docx
 License.rtf
 README.txt

The one-X Communicator install suite contains following packages and allows users to choose
application(s) they want to install on their machines -

1. Avaya one-X® Communicator 6.2 SP2

2. Avaya Client Applications Collaboration Services (ACA) 6.3.3*
*The ACA 6.3.3 client in the install suite supports only on Windows 7 and 8 operating
systems.
If users are using Windows XP operating system, they have to extract the ACA 6.2.2
package from the above zip package - ForWindowsXP\ACA\ACA-6.2.2.zip and install it
separately on their systems post one-X Communicator installation.

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Avaya one-X® Communicator 6.2 SP2 client installation requirements

Hardware requirements – Users must have the following minimum hardware configuration to be able
to install and run one-X Communicator application properly -

 Computer hardware (for users not requiring video feature)

• Intel Pentium 1.2 GHz processor (minimum)
• 1-GB RAM. More for Windows 7, and Windows 8 as per Microsoft recommendations
• 1.5-GB free hard disk space (3-GB free hard disk space if .NET 4.0 is not already
installed)
• Keyboard
• Mouse or some other compatible pointing device
• Monitor with 1024 x 768 or higher resolution
• Network interface card
• USB headset for This Computer mode

 Computer hardware (for users requiring video feature)

– For non-HD video support
• Intel Pentium 4 2.0 GHz or dual-core processor (minimum)
• 1-GB RAM. More for Windows 7, and Windows 8 as per Microsoft recommendations
• 100 MB dedicated video RAM
• 1.5-GB free hard disk space (3-GB free hard disk space if .NET 4.0 is not already
installed)
• Keyboard
• Mouse or some other compatible pointing device
• Video adapter and Monitor with 1024 x 768 or higher resolution
• Network interface card
• USB headset for This Computer mode
• Recommended USB camera.

– For HD video support

• Intel Dual Core or Core 2 Duo or Core i3
• 2-GB RAM. More for Windows 7, and Windows 8 as per Microsoft recommendations
• 100 MB dedicated Video RAM. If this is shared with main RAM, main RAM needs to be
increased by 100 MB.
• 1.5-GB free hard disk space (3-GB free hard disk space if .NET 4.0 is not already
installed)
• Keyboard
• Mouse or some other compatible pointing device
• Video adapter and Monitor with 1024 x 768 or higher resolution
• Network interface card
• USB headset for This Computer mode
• HD camera (up to 720p that supports 30fps video)

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Installation pre-requisites

 It is recommended that users update their operating systems with the latest updates before
installing one-X Communicator.
 It is recommended that users stay connected to the internet when installing one-X
Communicator client, so that required software / pre-requisites can be downloaded and
installed without interrupting the installation, if these are not available on the machines prior to
installing one-X Communicator.
If you are using proxy server to access internet and use automatic proxy detection or automatic
configuration script, installer would not be able to access the internet to download the pre-
requisites. In this case, it is recommended that you download and install .NET 4 framework prior
to one-X Communicator installation. This framework is available at -
http://www.microsoft.com/en-us/download/details.aspx?id=17718
 Close applications like Microsoft Internet Explorer, Google Chrome, Microsoft Outlook or Lotus
Notes before installing or upgrading to the one-X Communicator 6.2 SP2 client.

For further information please refer to the Avaya one-X Communicator 6.2 guides available on Support
site.

Upgrading or Installing Avaya one-X Communicator 6.2 SP2 client

Existing installations of one-X Communicator on release 6.1 SP8 or 6.1 SP9 or 6.2 GA or 6.2 SP1 can be
directly upgraded to 1XC 6.2 SP2 release using the one-X Communicator 6.2 SP2 install suite.

New installations of one-X Communicator can be done on the operating systems listed in
interoperability section in this document.

Windows XP users must install ACA package separately, as the Avaya one-X 2ommunicator suite would
not install ACA on Windows XP. Refer to the Appendix A section for notes on ACA installation.

For further information please refer to the Avaya one-X Communicator 6.2 guides available on Support
site.

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 Important Notes
Video SRTP configuration on one-X Communicator client: By default 1XC 6.2 SP2 has Video SRTP
enabled on Best Effort basis, so no need to update any configuration to support this feature. Video
would be SRTP enabled only when TLS is selected for login over SIP – This Computer mode.

The following are the default settings:

ENFORCE_SIPS_URI = 1
SDPCAPNEG = 1
MEDIAENCRYPTION = 1,2,9

It is recommended to keep SRTP settings on Best Effort on the Aura components as well like
Communication Manager, Session Border Controller, Avaya Aura Conferencing and also on other clients
and endpoints.

Note:
Video SRTP is supported only in SIP – This Computer mode in environment having Avaya Aura 6.2 FP3 or later.
With Avaya Aura 6.2 FP2, video would be supported on RTP only.

Table below shows audio and video support over SRTP or RTP for different user types and login modes -

Login Mode H.323 User SIP User

SRT This Computer Audio Audio & Video
P Desk Phone Audio Audio
Other Phone - -
RTP This Computer Audio & Video Audio & Video
Desk Phone Audio & Video Audio
Other Phone Audio Audio

List of Codecs supported by Avaya one-X® Communicator ( ONEXC-5709 / ONEXC-5822) –

Audio Codecs –
 ISAC
 G.722-64k
 G.729A
 G.729AB
 G.711A
 G.711MU
Video Codecs –
 H.263
 H.263 – 1998 (H.263+)
 H.264

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SIP Shared Control:
Make sure, the parameter “SET ENABLE_PPM_SOURCED_SIPPROXYSRVR” is always set to 1 in
46xxsettings file for all 96x1 SIP phones to allow successful login.

Also, make sure to have the server IPs (primary and secondary) listed in same order on both 1XC and
96x1 SIP desk phone for successful login and working of 1XC in SC mode.

Installation in Citrix environment: For deploying one-X Communicator in Citrix environment, it is MUST
to install the 1XC client using command line interface. This will allow the administrator to explicitly
select and install one-X Communicator for Citrix environment.

If you are using proxy server to access internet and use automatic proxy detection or automatic
configuration script, installer would not be able to access the internet to download the pre-requisites. In
this case, it is recommended that you download and install .NET 4 framework prior to one-X
Communicator installation. This framework is available at - http://www.microsoft.com/en-
us/download/details.aspx?id=17718

For further information please refer to the Avaya one-X Communicator 6.2 guides available on Support
site.

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Interoperability
Following is the list of systems supported by Avaya one-X Communicator release 6.2 SP2:

Avaya Components Supported release

Avaya Aura® Communication Manager 5.2.1, 6.2, 6.3 (AA 6.2 FP2), 6.3.2 (AA 6.2 FP3)

Avaya Aura® Session Manager 6.3, 6.3.2 (AA 6.2 FP2), 6.3.4 (AA 6.2 FP3)

Avaya Aura® System Manager 6.3, 6.3.2 (AA 6.2 FP2), 6.3.4 (AA 6.2 FP3)

Avaya Aura® Messaging 6.1

Modular Messaging 5.2

Avaya Aura® Communication Manager Messaging 6.2

Avaya Aura® Conferencing 6.0, 7.0, 7.2, 7.2.2 (7.2 FP2)

Meeting Exchange 5.2, 6.2

Avaya Aura® Presence Services 6.2 (AA 6.2 FP2), 6.2.2 (AA 6.2 FP3)

Avaya Aura Session Border Controller 6.2, 6.2 FP1

Avaya Application Enablement Services 5.2, 6.3, 6.3.1 (AA 6.2 FP3)

Avaya one-X® Client Enablement Services 6.2, 6.2 SP2

Awareness Services 2.0

Avaya one-X® Mobile SIP iOS 6.2

Avaya Flare® iPAD / Windows 1.2

Avaya Desktop Video Device 1.2

Avaya VDI-C 1.0 SP2

Avaya IP Desk phones 46xx (H.323)

96x1 – release 6.2, 6.3 (SIP and H.323)

Avaya Digital phones 14xx, 24xx, 94xx

Radvision Scopia Solution 8.2 FP1

3rd Party Components Supported release

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Operating Systems (32 / 64 bits) Microsoft Windows XP Professional
Microsoft Windows 7 Enterprise, Ultimate and
Professional 
Microsoft Windows 8 / 8.1 Enterprise and Pro

Citrix XenApp 5.0, 6.0, 6.5

XenDesktop 5.5, 5.6
AMCE Packet SBC Net-Net 3800, Net-Net 4500

Polycom RMX 2000, HDX 4000, HDX 7000

LDAPs Microsoft Active Directory 2003, 2008, 2010,

2012
Novell eDirectory 8.8
IBM Domino 8.5
SUN DSEE 7
Microsoft Lync 2010

Microsoft Office Communicator 2007, 2007 R2

Microsoft Office 2007, 2010, 2013

365

Other Applications Microsoft Outlook 2007, 2010, 2013

Lotus Notes 8.5

Browsers Microsoft Internet Explorer (IE) 7,8,9,10 (32-bit

only. 64-bit and IE 11 are not supported)

Google Chrome 31

Cameras HD Cameras –
Creative Live! Cam Socialize HD Web Cam
LifeCam Webcam Cinema
Logitech Webcam C905

Non-HD Cameras-
Creative Live! Cam Notebook Pro Webcam
Logitech QuickCam Messenger, Webcam Pro
5000, Webcam Pro 9000

Note – It is recommended to have the latest

video drivers on the client machine to aviod any
video related issues.

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Notes –

1. Avaya Client Applications Collaboration Services (ACA) 6.3.3 when deployed with 1XC 6.2 SP2 would
support interoperability with following 3 rd party components –

3rd Party Components Supported release

Operating Systems (32 / 64 bits) Microsoft Windows 7 Enterprise, Ultimate and

Professional 

Microsoft Windows 8 / 8.1 Enterprise and Pro

Microsoft Outlook 2007, 2010, 2013

Microsoft Office 2007, 2010, 2013

365

Browsers Microsoft Internet Explorer (IE) 8,9,10 (32-bit

support only. 64-bit and IE 11 are not
supported)

Google Chrome 31

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2. Avaya Client Applications Collaboration Services (ACA) 6.2.2 when deployed with 1XC 6.2 SP2 would
support interoperability with following 3 rd party components –

3rd Party Components Supported release

Operating Systems Microsoft Windows XP

Microsoft Outlook 2007, 2010

Microsoft Office 2007, 2010

Browsers Microsoft Internet Explorer (IE) 7,8,9 (32-bit

only, 64-bit IE browser is not supported)

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Interoperability Issues
Below are some interoperability issues with resolution on the issue or workaround, if any.

Key Summary Resolution / Workaround

Avaya Aura Conferencing

ONEXC-9557 1XC-SIP MDA Enabled: AAC Dial-Out conference call drops None
from 1XC as soon as 1XC answer the call

ONEXC-8597 1XC SC mode (with DCP phone) and AAC video call: If 1XC Use 96x1 H323 phones in SC mode
H323 SC video mode is used with DCP phones, then AAC for 1XC-H323
video call ends automatically even after joining into the
call with proper voice path.

ONEXC-7323 H323 users don't have video when they call into Adhoc
Bridge

ONEXC-8660 MoH hear at other participants in AAC conference, while Do not Hold AAC conf call when join
1XC-H.323 participant putting call on hold. by H323 station

Avaya Aura Presence Services

ONEXC-8643 1XC SIP - Presence is NOT shown in search results (seen Issue fixed on Presence Services
with user that is in My Contact) 6.2.2 release and above.

Other Issues

ONEXC-8689 Delayed in transmitting video and black/frozen video seen None.

after resuming a held call with Polycom RMX MCU.

Avaya Aura Communication Manager

ONEXC-8549 / SRTP Video automatically fallback to RTP video, after None.

defsw132116 resuming held peer-to-peer video call [Media Encryption :
2,9]

17
Caveats and Known issues with Avaya one-X Communicator 6.2 SP2 Release

Caveats
Avaya one-X Communicator 6.2 SP2 release has following caveats –

ONEXC ID Caveat Resolution / Notes

ONEXC-9364 [XenApp] 1XC application closes when more than 4 Users This is limitation and PSN will be
login on Xenapp server published for this issue
ONEXC-8612 While launching 1XC application a user may observe To avoid this error message
Cryptographic error window “Encryption failed”. It will customization can be done via
happen for read-only Windows user profiles (e.g. mandatory Centralized Admin Tool.
Windows profiles).
Configure “Customize”->”Show
Encryption error message” to
“No” in Admin tool.
ADCE-1591 / Click-to-Dial support with Firefox browser is currently not None.
ONEXC-7879 available with 1XC 6.2.

ONEXC-6281 Integration with Microsoft Outlook for features like - None.

incoming call toast (pop-up) with name lookup in Outlook,
call log journaling is not available in 1XC 6.2

NA one-X Communicator no longer supports integration with None.

Microsoft for Call handling (Telephony tab) from Microsoft
Office Communicator client. The interoperability is only
limited to Presence and IM functionalities.
NA Terminal Services and RDP (Remote Desktop) are not None
supported. When using Avaya one-X® Communicator over an
RDP (Remote Desktop) connection, audio and video devices
may not be available, listed with correct names or not
working properly, depending on specific machine
configuration
NA Avaya one-X® Communicator does not support ad-hoc IM None
conference (Group chat/Multi-User chat) session with
multiple OCS (Office Communications Server) users. Only
point-to-point IM chat can be successful between Avaya one-
X® Communicator and OCS (Office Communications Server)
users.
ONEXC-8967 / 1XC cannot re-start video on an active call once video is Re-initiate the call if you want to
ONEXC-8276 stopped by the user. establish the video again on the
call.
ONEXC-8834 1XC does not support secure LDAP connections. Establish connection over non-
secure port with LDAP.

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Known Issues
Below are known issues with resolution on the issue or workaround, if any.

Key Summary Resolution / Workaround

Installation, Upgrade and Uninstallation

ONEXC- Cancellation of installation or uninstallation does not None

7873 / work while in progress
ONEXC-7733

ONEXC-8817 Failed to uninstall 1XC on Win-7 system from Use “Avaya one-X Communicator” suite
Add/Remove Program files of Control panel. to uninstall Application

Login and Registration

ONEXC-10065 1XC-SIP in share control mode gets log out and shows It is recommended to re-login on 1XC
message "Telephone you are trying is not available" when using after an extended period of
when 1XC is kept idle in logged in state for long hours idle (logged in) condition.
(overnight)

ONEXC- 1XC SIP – Shared Control mode – 1XC logs off during Following command must be executed on
8644 / active call during SBC HA failover. Cannot re-login Session Manager to clear stale
ONEXC-8381 from 1XC. subscriptions -

1XC fails to download Presence, FAV, PPM details runsmconsole –c “rm

post login. allsubscriptionslocal true”

ONEXC-8785 Post upgrade or install, 1XC in 1XCES Integration mode Attempt to re-login from 1XC, if it does
cannot login. Warning message is shown as - “The not login after few attempts – restart 1XC
Security Certificate for HTTP Server is not trusted! and try.
Please contact your administrator”

Call Handling

ONEXC-6770 1XC – SIP Other Phone mode – 1-way or no audio after Try to hold-resume the call again to
hold-resume of call from 1XC UI. establish voice path.

ONEXC-8961 1XC – H.323 Shared Control mode – Call pickup does Use call pickup from the desk phone or
not work from 1XC client’s Call Pickup button. dial Feature Access Code (FAC) to pick up
the call from 1XC.

ONEXC-7362 1XC Shared Control mode with VDIC – Post network Re-login on 1XC.
recovery, calls might fail / not work as expected

ONEXC- 1XC SIP – Other Phone mode – Other phone does not None.
8841 / receive call when a Priority call is initiated from 1XC or
ONEXC-8840 user tries to unpark a call using “Call Retrieve” from
1XC UI.

ONEXC-8814 1XC SIP – Shared Control mode – Post Session None.

19
 Manager failover, 1XC won’t be able to carry out
transfer / conference on the active call initiated
before failover.

ONEXC-8142 1XC H.323 – Other Phone mode – Number dialed Enter the number from text box provided
using dial pad is not dialed completely resulting in call on main 1XC UI.
failure

ONEXC-8382 1XC SIP – Other Phone mode – Incoming call None.

appearance shows call on hold when answered at
other phone

ONEXC-8849 1XC SIP – Other Phone mode – Incoming call not None.
received on other phone when call is answered on 1XC
on bridge-call-appearance.

ONEXC-8729 1XC H.323 modes: User cannot initiate 2nd call from Initiate the 2nd call from by entering the
1XC dial pad or keyboard after placing 1st call on hold. number in the text box.

ONEXC-10015 H323 user is unable to pick up a call by using team Hold the active call then answer the call
button when having an active call using Team Button.

ONEXC-10044 No voice and/or noises when SIP user makes SRTP call None.
to 1XC H323 user in SC mode

ONEXC-10125 MDA - One way speech path between SIP and H323 None.
user after bridging onto a call from SIP MDA user

Video

ONEXC- Poor self-view video post 1XC login or after locking- Close and re-open the video window.
8511 / unlocking computer with active P2P call.
ONEXC-8248

ONEXC- 1XC shows black Video window post login or after Close and re-open the video window or
8023 / resuming from Sleep mode. exit and re-login the 1XC application, if
ONEXC-9059 re-opening video window does not help.

ONEXC-9060 1XC H.323 modes – Black video window of far end This is seen on certain systems only.
user seen on active call. Check your system configuration and
specification and make sure it meets the
minimum requirements.

ONEXC-5444 Removing camera and re-attaching it to machine while Hold and resume the call to re-establish
on active video call does not resume video. the video.

Conferencing

ONEXC-8567 Audio mute/unmute button doesn't update properly Use UI to mute / unmute the call.
while muting/unmuting audio via TUI (*61) in AAC
Conference

20
Presence and IM

ONEXC-8526 Presence does not get reset to Available post network None.
recovery during active call when 1XC is logged in
Shared Control mode.

ONEXC-8261 Cannot send Chinese, Japanese, Korean and Unicode None.

characters through IM chat window

ONEXC- 1XC SIP mode - Presence status not updated after Presence will be reset in an hour for that
8710 / failover, if user was on active call during failover. user automatically.
ONEXC-8646

ONEXC-8631 1XC SIP mode – Presence of Contacts does not update None.
properly after SBC HA failover

ONEXC-8055 1XC SIP – Shared Control mode – Presence resets to None.

Available post re-login while on active call.

ONEXC-7770 Presence does not updated to Busy – on-Call when None.

incoming call is answered at EC500 (mobile) endpoint

ONEXC-8081 When entering Sleep or Hibernation, Presence does Logoff or manually change the Presence
not update to Offline. to Offline before entering Sleep or
Hibernation.

ONEXC-6699 ACL list gets populated on 1XC even if the Global ACL Users must not modify this list when
setting on SMGR / PS is set to ALLOW Global ACL is set to ALLOW on SMGR /
PS.

ONEXC-9081 Presence is shown as unknown when same user is Presence would update for this user
searched again through Public Directory name lookup automatically if searched again after an
for second time with a logoff-login initiated on 1XC in hour or add this user as Favorite to see
between two searches carried out within an hour. Presence immediately.

ONEXC-8145 IM messages sent in a multi-party chat to a user who None.

is offline are not seen to that user post login.

ONEXC-6670 Multiparty IM conference does not work with 9641 SIP None.
phone from 1XC.

Contacts

ONEXC-5366 Not able to add user as Favorite from search results > Add the user as My Contact and then
Show Details window. select to add as a Favorite.

ONEXC-8344 Multiple work numbers are displayed when clicked on Select the desired E.164 numbers from
call icon against that user to open details. the list to call that person.

ONEXC-8184 Search using Display Name on Novell LDAP does not Search using First Name or Last Name.
work

ONEXC-6383 Unable to add a user from LDAP search results as Go to the select contact in My Contacts

21
 Favorite, if user has been previously saved in My list and then mark that contact as
Contacts list. Favorite.

ONEXC-8204 Favorites and VIPs cannot be managed from tabs like Manage these contacts from Contacts
Call logs and Messages tab.

UI

ONEXC-8479 1XC – SIP Shared Control mode - Dial pad is not Use the number box on 1XC UI to enter
working properly in this mode the digits to call a number.

ONEXC-8553 1XC application does not close on clicking "Close" on Use the Exit option on 1XC UI to close the
1XC icon on Taskbar / Alt+F4 does not close it either. application.

ONEXC-7386 Team button does not turn ON for active calls on None.
extensions logged in with extended (long) format

ONEXC-7157 1XC – Shared Control mode - Personalized feature None.

labels configured on desk phones are not reflected on
1XC UI.

1XCES Integration

ONEXC-8237 Issues with sync of FAV / VIP contacts between 1XM Restart the 1XC client to refresh and sync
and 1XC in 1XCES mode the FAV / VIP contact details.

ONEXC-8053 1XC in 1XCES mode shows transferring party’s name None.

and number in the call logs instead of transferred
party’s.

ONEXC-8326 Bridge Conferencing (with MX) window of 1XC might See call duration value on the call –
show incorrect call duration at times. appearance display on main 1XC UI for
actual duration.

ONEXC-9829 SIP-CES-SC mode: Moderator cannot remove None.

participant from Conference using Bridge UI

ONEXC-10055 1XC SIP CES - SM Simultaneously registration - adding Login 1XC using Alternate Registration
participant using Conference UI initiates 2 outgoing policy.
calls to participant

Radvision Interoperability

ONEXC-8163 1XC H.323 mode - From 1XC call appearance , mute None.
feature doesn't work when joining Radvision Virtual
conference room or P2P Video call with Radvision
endpoints.

ONEXC-10067 1XC SIP gets black video screen when call to MCU None.
6120 after hold/resume the video call

ONEXC-8850 Call gets dropped if 1XC H323 endpoints make a call to None.
Radvision XT5000 (SIP registered endpoint on Avaya

22
 Aura).

Dialing Rules

ONEXC-8346 Dialing Rules are not applied when transferring a call To transfer the call, enter the correct
routable number of the destination
where the call is being transferred to.

ONEXC- Dialing Rules sometimes fail to convert long distance / It is recommended to enter the number
7701 / international numbers properly. in E.164 format such that dialing rules
ONEXC-8272 would be applied properly.

ONEXC-8994 ARS code is not applied to numbers less than the None
length of Internal Extension

ONEXC-9017 Dialing Rule setting modifications are not reflected Restart 1XC application and update the
immediately. Dialing Rule settings to bring these
changes into effect.

ONEXC- 1XC H.323 mode - With Dialing Rules disabled, calling Communication Manager 6.3.2 (AA 6.2
6895 / SCAE- numbers starting with ‘+’ from call logs or contacts FP3) and above has the fix (via MR
4069 fails on call server (Communication Manager) defsw130719) for this issue and is now
capable of handling such calls by
transforming the E.164 number to actual
routable number using calltype analysis
table.

DTMF

ONEXC-8094 1XC H.323 – This Computer or Deskphone modes – DTMFs are passed properly, but are not
DTMF tone back not heard when pressed from 1XC heard back.
dial pad or machine’s keyboard

ONEXC-6720 DTMFs from 1XC are not sent on active call in Other Send the DTMFs from the Other Phone
Phone mode. once the call is active.

Call Logs

ONEXC-8014 Double call logs are generated on primary client when None.
call is answered on secondary client on bridge call
appearance of primary.

ONEXC-7738 1XC H.323 mode – Phone icon is not displayed for Enable Dialing Rules from 1XC Settings to
incoming / missed calls in Call Logs entries when show the phone icon for all call logs.
Dialing Rules are disabled (seen when caller is not in
Contacts or Favorites list)

ONEXC-10006 1XC SIP RW - double call logs when user answers None.
incoming call on ec500 client

Click-To-Conference / Click-To-Call

23
ONEXC-8957 Conference PIN code is displayed twice on Turn off the Confirmation Window
Confirmation Window using Click-To-Conference display before dialing a number from
feature through Outlook or IE / Chrome browsers Settings page.

ONEXC-9032 E.164 number in Subject line of an email is not None, Working as design
recognized for Click-To-Dial

ADCE-1862 Participant code is truncated by IE. Provide 1 white space e.g

Bridge: +912030412680,, 361541"

Wipe-To-Dial

ONEXC-8793 When dialing rules are not enabled, alpha-numeric Enable the dialing rules to use this
characters are not fully converted to number for functionality
dialing out when using Wipe-To-Dial feature

24
Fixed Issues
Below are the one-X Communicator issues fixed in 6.2 SP2 release –

Key Summary Component/s

ONEXC-10052 Quality of Service Markings for Video Fail after mute/unmute QoS
ONEXC-10051 Install Version is incorrect after upgrade or multiple installs/re- Installer
installs
ONEXC-10010 Quality of Service Markings Fail to Work After Multiple Restarts QoS
ONEXC-9995 Shortcuts not working if 2nd Call arrived at 1xC Shortcut
ONEXC-9926 1xc not handling well flexible USB Audio devices for ringer Audio Device
ONEXC-9925 No presence display for SIP contacts Presence
ONEXC-9916 1xc 6.2 logs '*' as number in coverage scenario when user-defined Call Log
is the station language
ONEXC-9910 Custom phone number field for LDAP search is not working Admin Tool
ONEXC-9909 1xc incoming calls picked up via team button cannot be transferred Call Contorl / Handling
ONEXC-9908 Intermittently directory search results are not been displayed on Contacts
1XC application
ONEXC-9907 1xC sends malformed Invites to SM in SC Mode Login / Registration
ONEXC-9906 PPM search for contact does not display results PPM
ONEXC-9904 Double entries for 1XCES contact search 1XP / 1XCES Integration
ONEXC-9903 'click to call' can't recognize 11 digits in web page, but it may CCE
recognize 10 digits
ONEXC-9886 Station automatically logged out when 1XC sends an empty IP Login / Registration
address to SM in REGISTER message
ONEXC-9885 Leading or trailing spaces in the extension cause 400 Bad Contact Login / Registration
Header
ONEXC-9884 DSCP tagging is not seen for any packets coming from One XC QoS
ONEXC-9882 No audible alert for incoming IM IM
ONEXC-9794 1XC R6.2 not showing any contacts and feature buttons due PPM Security
server identity certificate validation failure
ONEXC-9727 One-XC 6.2 Error showing improper translation i18N
ONEXC-5516 Outlook Contacts Display Issue Contacts

25
Technical Support

Support for Avaya One-X® Communicator Client is available through the normal Avaya escalation
process. If you encounter trouble with the clients:

1. Retry the action. Follow the instructions in written or online documentation carefully.
2. Check the documentation that came with your hardware for maintenance or hardware-related
problems.
3. Note the sequence of events that led to the problem and the exact messages displayed. Have
the Avaya documentation available.

4. If you continue to have a problem, submit a trouble ticket to Avaya.

When you request technical support, provide the following information:

 Configuration settings.
 Usage scenario, including all steps required to reproduce the issue.
 Screenshots.
 Copies of all logs related to the issue.
 All other information that you gathered when you attempted to resolve the issue.

26
Appendix A: Acronyms

1XC Avaya one-X® Communicator Client

1XM Avaya one-X® Mobile Client

1XCES Avaya one-X® Client Enablement Services

AAC Avaya Aura® Conferencing

ACA Avaya Collaboration Application

CM Avaya Aura® Communication Manager

LDAP Lightweight Directory Access Protocol

MM Modular Messaging

MX Meeting Exchange

PS Avaya Aura® Presence Services

TTP certificate Trusted Third Party Certificate

SM Avaya Aura® Session Manager

SBC Avaya Session Border Controller

SMGR Avaya Aura® System Manager

27
Appendix B: Quick Notes for installing and configuring ACA on Windows XP

Once you have installed the 1XC 6.2 on Windows XP, click on the DCE-6.2.2-Configurator.msi file
package in the zip file available with ACA 6.2.2 package. Once completed, Avaya Configurator icon
would be available on your desktop / start menu. Follow the screen shots below to install and configure
the ACA functionalities.

28
29
 Build and Close the configurator wizard.

30
 Go to the location provided above and click on setup.exe to install the add-ins for Browser and
Office. Note – shutdown Internet Explorer and Office before proceeding.

For installing Browser add-in – go to the folder shown below and click on setup.exe and follow
the steps as shown below -

31
32
33
34
 For installing Office add-in - – go to the folder shown below and click on setup.exe and follow
the steps as shown below -

35
36
37
38
39
Appendix C: Reference Notes on XMPP Federation Configuration

Refer to the attached presentation for reference configuration notes on XMPP federation. For additional
information on any specific products, refer to the Avaya documents on Support site.

True XMPP
Federation reference configuration notes.pptx

40