Marketing project report on ITC

ACKNOWLEDGEMENT

Before I get into the thick of the things I would like to add a few genuine words for the
people who were part of this project in numerous ways. People, who gave unending support
right from the stage the project was started, appreciated and encouraged when being depressed.

In this context I would like to express my gratitude towards my parents and family members
who have constantly supported and played a pivotal role in shaping my career.
I take this opportunity to express my gratitude to Mr. S. CHAKROVARTY (T.D.M) and Mrs. M.
Rama (HR) of ITC who have given me an opportunity to do the project in their esteemed
organization.

I would also like to thank  Mr. ARVIND and Mr. Kamal (MARKETING) without their support
this project couldn’t have been in the form in which it is now. I owe more than what I can
mention mostly for teaching me to see the silver lining in every dark cloud.
I totally be indebted my regards to my External guide Mr. S. Gupta (C.E.) and Mr. Ravi
(P.S.R.) for their co-operation in the successful completion of the project.

And finally I would like to thank my friends for their unending support .

Table of content
Chapter – 1

1. Company Profile 4-10

a. Nature of business
b. Size of the business
c. Market share
d. Key Executives
e. Type of Organization Structure
2. SWOT analysis of your company 11-13
3. How is your company positioned vis –  a  –  vis the competitors,
And what are the competitive strategies adopted by it? 14-16
4. Your role in the company 17-19
5. Performance Management System 20-22
6. Use of IT as a productivity enhancer in your organization 23-24
7. Any lacuna or area for improvement you have observed at your
Work place /organization and your suggestions for improving it. 25-27
8. Learning experience 28-30
a. Personal
b. Professional

Chapter – 2

Bibliography 31

Company profile

Nature of business

ITC was incorporated on August 24, 1910 under the name Imperial Tobacco Company of India
Limited. As the Company's ownership progressively Indianised, the name of the Company was
changed from Imperial Tobacco Company of India Limited to India Tobacco Company Limited
in 1970 and then to I.T.C. Limited in 1974. In recognition of the Company's multi-business
portfolio encompassing a wide range of businesses--Cigarettes & Tobacco, Hotels, Information
Technology, Packaging, Paperboards & Specialty Papers, Agri-business, Foods, Lifestyle
Retailing, Education & Stationery and Personal Care the full stops in the Company's name were
removed effective September 18, 2001. The Company now stands rechristened 'ITC Limited'

As one of India's most valuable and respected corporations, ITC is widely perceived to be
dedicatedly nation-oriented. Chairman Y C Deveshwar calls this source of inspiration "a
commitment beyond the market". In his own words: "ITC believes that its aspiration to create
enduring value for the nation provides the motive force to sustain growing shareholder value.
ITC practices this philosophy by not only driving each of its businesses towards international
competitiveness but by also consciously contributing to enhancing the competitiveness of the
larger value chain of which it is a part."

ITC's diversified status originates from its corporate strategy aimed at creating multiple drivers
of growth anchored on its time-tested core competencies: unmatched distribution reach, superior
brand-building capabilities, effective supply chain management and acknowledged service skills
in hoteliering. Over time, the strategic forays into new businesses are expected to garner a
significant share of these emerging high-growth markets in India.

Size of the business

ITC is one of India's foremost private sector companies with a market capitalization of over US $
30 billion and a turnover of US $ 6 billion.* ITC is rated among the World's Best Big
Companies, Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes magazine,
among India's Most Respected Companies by Business World and among India's Most Valuable
Companies by Business Today. ITC ranks among India's `10 Most Valuable (Company) Brands',
in a study conducted by Brand Finance and published by the Economic Times. ITC also ranks
among Asia's 50 best performing companies compiled by Business Week.

ITC has a diversified presence in Cigarettes, Hotels, Paperboards & Specialty Papers, Packaging,
Agri-Business, Packaged Foods & Confectionery, Information Technology, Branded Apparel,
Personal Care, Stationery, Safety Matches and other FMCG products. While ITC is an
outstanding market leader in its traditional businesses of Cigarettes, Hotels, Paperboards,
Packaging and Agri-Exports, it is rapidly gaining market share even in its nascent businesses
of Packaged Foods & Confectionery, Branded Apparel, Personal Care and Stationery.

ITC's Agri-Business is one of India's largest exporters of agricultural products. ITC is one of the
country's biggest foreign exchange earners (US $ 3.2 billion in the last decade). The Company's
'e-Choupal' initiative is enabling Indian agriculture significantly enhance its competitiveness by
empowering Indian farmers through the power of the Internet. This transformational strategy,
which has already become the subject matter of a case study at Harvard Business School, is
expected to progressively create for ITC a huge rural distribution infrastructure, significantly
enhancing the Company's marketing reach.

ITC's wholly owned Information Technology subsidiary, ITC InfoTech India Ltd, provides IT
services and solutions to leading global customers. ITC InfoTech has carved a niche for itself by
addressing customer challenges through innovative IT solutions.

ITC's production facilities and hotels have won numerous national and international awards for
quality, productivity, safety and environment management systems. ITC was the first company
in India to voluntarily seek a corporate governance rating.

ITC employs over 26,000 people at more than 60 locations across India. The Company
continuously endeavors to enhance its wealth generating capabilities in a globalizing
environment to consistently reward more than 4, 14,000 shareholders, fulfill the aspirations of its
stakeholders and meet societal expectations. This over-arching vision of the company is
expressively captured in its corporate positioning statement: "Enduring Value, for the Nation,
For the Shareholder."

Market share
ITC Limited (BSE: 500875) public conglomerate company headquartered in Kolkata, India.[1]
Its turnover is $6 billion and a market capitalization of over $30 Billion. The company has its
registered office in Kolkata. It started off as the Imperial Tobacco Company, and shares ancestry
with Imperial Tobacco of the United Kingdom, but it is now fully independent, and was
rechristened to Indian Tobacco Company in 1970 and then to I.T.C. Limited in 1974

The company is currently headed by Yogesh Chander Deveshwar. It employs over 26,000 people
at more than 60 locations across India and is listed on Forbes 2000. ITC Limited completed 100
years on 24 August 2010.
ITC has a diversified presence in Cigarettes, Hotels, Paperboards & Specialty Papers, Packaging,
Agri-Business, Packaged Foods & Confectionery, Information Technology, Branded Apparel,
Personal Care, Stationery, Safety Matches and other FMCG products. While ITC is an
outstanding market leader in its traditional businesses of Cigarettes, Hotels, Paperboards,
Packaging and Agri-Exports, it is rapidly gaining market share even in its nascent businesses
of Packaged Foods & Confectionery, Branded Apparel, Personal Care and Stationery.

ITC's aspiration to be an exemplar in sustainability practices is manifest in its status as the only
company in the world of its size and diversity to be 'carbon positive', 'water positive' and 'solid
waste recycling positive.' In addition, ITC's businesses have created sustainable livelihoods for
more than 5 million people, a majority of whom represent the poorest in rural India.
 Key Executives

Organization Structure at HQ
Organization Structure in the
field
2.Swot Analysis of your company

ITC is one of India's biggest and best-known private sector companies. In fact it is one of the

World's most high profile consumer operations. This SWOT analysis is about ITC. Its businesses

and brands are focused almost entirely on the Indian markets, and despite being most well-known

for its tobacco brands such as Gold Flake, the business is now diversifying into new FMCG (Fast

Moving Consumer Goods) brands in a number of market sectors including cigarettes, hotels, paper,

agriculture, packaged foods and confectionary, branded apparel, personal care, greetings cards,

Information Technology, safety matches, incense sticks and stationery. Examples of its successful

new FMCG products include:

 Aashirvaad - India's most popular atta brand with over 50% market share.

It is also present in spices and instant mixes.

 Mint-o - Mint-0 Fresh is the largest cough lozenge brand in India.

 Bingo! - a new introduction of finger snacks.

 Kitchens of India - pre-prepared foods designed by ITC's master chefs.

 Sun feast - is ITC's biscuit brand (and the sub-brand is also used on

some pasta products).

Strengths
ITC leveraged it traditional businesses to develop new brands for new

segments. For example, ITC  used its experience of transporting and

distributing tobacco products to remote and distant parts of India to the

advantage of its FMCG products. ITC master chefs from its hotel chain are

often asked to develop new food concepts for its FMCG business.

ITC is a diversified company trading in a number of business sectors

including cigarettes, hotels, paper, agriculture, packaged foods and

confectionary, branded apparel, personal care, greetings cards, Information

Technology, safety matches, incense sticks and stationery.

Weaknesses
The company's original business was traded in tobacco. ITC stands for

Imperial Tobacco Company of India Limited. It is interesting that a business

that is now so involved in branding continues to use its original name,

despite the negative connection of tobacco with poor health and premature

death.

To fund its cash guzzling FMCG start-up, the company is still dependant

upon its tobacco revenues. Cigarettes account for 47 per cent of the

company's turnover, and that in itself is responsible for 80% of its profits. So

there is an argument that ITC's move into FMCG (Fast Moving Consumer

Goods) is being subsidised by its tobacco operations. Its Gold Flake

tobacco brand is the largest FMCG brand in India - and this single brand

alone hold 70% of the tobacco market.

Opportunities
Core brands such as Aashirvaad, Mint-o, Bingo! And Sun Feast (and

others) can be developed using strategies of market development, product

development and marketing penetration.ITC is moving into new and

emerging sectors including Information Technology, supporting business

solutions.

e-Choupal is a community of practice that links rural Indian farmers using

the Internet. This is an original and well thought of initiative that could be

used in other sectors in many other parts of the world. It is also an

ambitious project that has a goal of reaching 10 million farmers in 100,000

villages.

ITC leverages e-Choupal in a novel way. The company researched the

tastes of consumers in the North, West and East of India of atta (a popular

type of wheat flour), then used the network to source and create the raw
materials from farmers and then blend them for consumers under

purposeful brand names

such as Aashirvaad Select in the Northern market, Aashirvaad MP Chakki

in the Western market and Aashirvaad in the Eastern market. This concept

is tremendously difficult for competitors to emulate.

Chairman Yogi Deveshwar's strategic vision is to turn his Indian

conglomerate into the country's premier FMCG business.Per capita

consumption of personal care products in India is the lowest in the world

offering an opportunity for ITC's soaps, shampoos and fragrances under

their Wills brand.

Threats
The obvious threat is from competition, both domestic and international.

The laws of economics dictate that if competitors see that there is a solid

profit to be made in an emerging consumer society that ultimately new

products and services will be made available. Western companies will see

India as an exciting opportunity for themselves to find new market

segments for their own offerings.ITC's opportunities are likely to be

opportunities for other companies as well. Therefore the dynamic of

competition will alter in the medium-term. Then ITC will need to decide

whether being a diversified conglomerate is the most competitive strategic

formation for a secure future.

3.How is your company positioned vis  – a  – vis the competitors and what
are the competitive strategies adopted by it?

ITC is a board-managed professional company, committed to creating enduring value for the

shareholder and for the nation. It has a rich organizational culture rooted in its core values of

respect for people and belief in empowerment. Its philosophy of all-round value creation is backed

by strong corporate governance policies and systems.

ITC’s corporate strategies are: