Scribd
Upload
41 views

Consultant V/s Consultant . Always A Lose - Lose Game!: Scene1

This document discusses how consultants sometimes criticize and undermine each other when interacting with shared patients. It provides examples of subtle and crude ways consultants may indirectly comment on another's qualifications, experience, or supposed errors in front of patients. However, the document recommends changing this dynamic to a win-win situation by never criticizing other consultants, explaining that complications are common, and focusing on the patient's recovery rather than assigning blame. A cooperative approach that maintains patient confidence in all doctors is best to avoid potential legal or reputational issues down the road.

Uploaded by

Lajja Parikh Patel
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
41 views

Consultant V/s Consultant . Always A Lose - Lose Game!: Scene1

This document discusses how consultants sometimes criticize and undermine each other when interacting with shared patients. It provides examples of subtle and crude ways consultants may indirectly comment on another's qualifications, experience, or supposed errors in front of patients. However, the document recommends changing this dynamic to a win-win situation by never criticizing other consultants, explaining that complications are common, and focusing on the patient's recovery rather than assigning blame. A cooperative approach that maintains patient confidence in all doctors is best to avoid potential legal or reputational issues down the road.

Uploaded by

Lajja Parikh Patel
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

Consultant v/s consultant

…. Always a lose - lose game!


Dr. Anil Nirale. M.Ch. Plastic Surgery)
www.icls.in

You may take it as a funny or work of fiction, but UNFORTUNATELY all the anecdotes are taken from
true happenings in our day to day practice after interacting with many consultants.

How we speak about other consultants in front of patients?


We take it as an opportunity to show 'one up-manship' to the patients and relatives.

We are 'eternally' happy to see the complications or errors made by other consultants.
We do not lose second to downgrade that 'other consultant' by our verbal skills!
You will find many tactics some subtle ways and some crude ways of how we follow our professional ethics.

Friends take it with a pinch of salt (..and peeper too!)


Lets see how we play the game of
Consultant v/s consultant:-
(Please note the terms you, I, he, she are generic and does not necessarily denote you or me)

Scene1.
Commenting indirectly about other consultant's authenticity or experience you say:
“He is a budding doctor.”
“He was my houseman. When did he start private?”
“Really he is doing independent surgeries?”
“During college days he was very sincere. I don't know what has happened to him lately.”
“He is from 'deemed university'!”
“I know how he got admission in medical college.”
“He does anything.”
“He is not qualified to do this operation.”
“How did you land up in his hands?”
“This should be published in press.”

Scene2.
You are in your consulting chamber and a patient tells you that he had been to other consultant before.
Etc. etc.etc.
You:
“Do not show me his papers. From now onwards just follow my advise. Forget everything else.”

Spend full 45 minutes ONLY in studying case papers as if some great mystery/complications have happened!
And then just say, “I don't understand anything!”

Digitally Scan those papers, prepare slides and present them in 'scientific' conference. 1
Scene3.
If patient says the other consultant is attached to a big hospital and you are having a small set up.
You say:
“I know how he got that attachment” Or
“He has to show certain number of cases, that's why he must have admitted you.”
“So exorbitant bills he made! Must be a 5 star hospital.”

Scene4.
If patient says the other consultant has his own small hospital and
you are attached to a big hospital then you say….
“He was thrown out of this hospital” or
“He didn't get attachment in this hospital.”
“He is not attached to any big hospital.”
“In small private nursing homes they do anything.”
“Last week only we admitted 2 of his cases.”

Scene5.
If patient says the other consultant is also attached to a big hospital like yours.
Then you say:
“Please don't tell me anything about that hospital.”
“That hospital has many cases pending against them in consumer court.”
“The administration over there has gone to the dogs!”

“There they do group practice. That's why your bill is high.”


“You see. We always work as a team so that you get round the clock expert service.”

Scene6.
During taking rounds of such patient after admitting them:
Ask sisters / RMO (softly enough to make that patient hear)
“Where is the patient admitted for complications from other consultant?”
Ask RMO,
“Do you remember the other 2 similar patients?”
Tell RMO: “another gift for you!”
“Even he is going to take long time to recover like previous 3 patients.”

Scene7.
Patient has finished telling everything and now you show your 'verbal skills'...
“This reminds me of the book picture of complication.”
“Thank GOD you came alive!”
“You are very tolerant. Anybody else would have gone to the consumer court.”
“My God! Such doctors should be sued!”
“In USA. Such doctors are tried in courts you see.”
“I really feel very sorry for you.”
“Now forget everything whatever he has done.”

Climax must be like this:


.......

2
Now friends lets see how can we make this game a win-win situation?
YES. It is possible.
You just have to change your habits.

What to say in such situations:-

“See, complications happen. That's why they are mentioned in our books.'
“Even this could have happened with me. Such complications are very common”
“Nobody wants to harm patients. He has not done anything with intensions to harm you.”
“I will phone him personally and discuss so that I know exactly what was done.
So that we can manage your case successfully.”
“You should not think of going to court. You must concentrate on getting better fast.”
“Thinking about courts will not help you in your recovery”
“There is no negligence.”
“See, medicine is not a science where 2 + 2 equals to 4.”
“Everyone responds differently.”
“On many occasions patients need many surgeries for one problem.”
“If you want you can take second or third opinion”
“Everyone has good or bad experience of one particular line of management and he is right in following it.”
“Going to press will not help you at all.”
Always take patient and all relatives in confidence.
Never criticize other consultant directly or indirectly.
Never let down other consultant directly or indirectly at public function or in conference.

REMEMBER
The boomerang what you are throwing is bound to come back to you and will hit you more hard!

Dr. Anil Nirale. M.Ch. Plastic Surgery)


www.icls.in
[email protected]
Mob: 9820086112
AAKAR COSMETIC SURGERY CENTER.
BORIVLI WEST.
MUMBAI
3

You might also like