MASTER of Hospital Administration

SEMESTER-II
Course Code : CC2107 Course Type: Compulsory
Course Name : Hospital Organization and Management
Credit :2
Prepared by : Dr Tapasvi Puwar Dr Komal Shah (2017)
Modified by : Dr Tapasvi Puwar Dr Komal Shah (2019)
Instructor : Dr Tapasvi Puwar Dr Komal Shah

Course Overview:
This module aims at facilitating concepts of Service and quality management among MHA
students.
• Basic aim of service and quality management is to satisfy customers for services.
• Service is an intangible product that brings utility or value to the customer. 
• In health sector services or health care services are those cantered around making health
care accessible, high quality and patient cantered
• Quality is a complex term to define and there are several definitions of quality.  Modern
definition of quality derives from Juran's "fitness for intended use."  This definition
basically says that quality is "meeting or exceeding customer expectations."  
Module also introduces students about various standards of quality of care practiced across the
world in hospitals. Students should be able to compare various standards and know advantages
and disadvantages of these standards. Course will allow students to interact with professionals
who practice these standards across different type of hospitals. It is important to know that which
standards are adopted by government hospitals and how to achieve the certification for these
standards.

Learning Objectives:
Upon completion of this course students will be able to:

1. To understand the complex organization structure of a hospital

2. To understand the different needs of hospitals in different levels and sectors
3. To be able to appreciate the challenges and conflicts usually faced in hospital work
4. To develop a managerial orientation and thinking towards solving the above challenges &
crisis

Evaluation:
Component Weightage
Class work & Participation 30%
Presentation and Assignment 50%
End module examination 20%

1
Class plan for the course:
S.No. Topic Hours
Introduction to the course (TP, KS) 0.5
Objective: Introduction and importance of the course
Methodology: Classroom Discussion, AV aids and PPT Presentation
1
Hospital Planning and Administration: WHO Monograph No. 54
Available online: http://apps.who.int/iris/handle/10665/41781 Chapters; 1
2 Why Hospitals and Type of hospitals (TP) 0.5
Objective: Role of hospital in Public Health, different type of hospitals in
India
Methodology: Classroom Discussion, AV aids and PPT Presentation

Managing a Modern Hospital, Second edition by A V Srinivasan chapter

1
Hospital Planning and Administration: WHO Monograph No. 54
Available online: http://apps.who.int/iris/handle/10665/41781 Chapters; 1
Overview of Hospital Organization (KS) 0.5
Objective: To understand the organogram of the hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital Planning and Administration: WHO Monograph No. 54
Available online: http://apps.who.int/iris/handle/10665/41781 Chapters;
3
1,3
Hospital Management, SM Jha Chapter 6
Managing a Modern Hospital, Second edition by A V Srinivasan chapter
3

Orientation to various departments of a hospital (TP) 0.5

Objective: To understand different departments of a hospital and their
importance and role in a hospital
4 Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital Management, SM Jha Chapter 6
Managing a Modern Hospital, Second edition by A V Srinivasan chapter
3
Student’s presentations on various hospital departments (Nine 2
5
departments, nine presentations)
Organization and Management of OPD and IPD 2
Objective: To understand organization of various services in OPD and
6 IPD of a hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital Management, SM Jha Chapter 8
7 Organization and Management of support services 2
Objective: To understand organization of various support services of a

2
 hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital Management, SM Jha Chapter 8
Organization and management of Laboratory 1.5
Objective: To understand organization of Laboratory services of a
8 hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital Management, SM Jha Chapter 8
Organization and management of Blood Bank 1.5
Objective: To understand organization of blood bank services of a
9
hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Organization and management of Radiology 2
Objective: To understand organization of blood bank services of a
10 hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital Management, SM Jha Chapter 8
Organization and management of Pharmacy and general store 2
Objective: To understand organization of Pharmacy of a hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
11
Hospital Management, SM Jha Chapter 7
Managing a Modern Hospital, Second edition by A V Srinivasan chapter
7
Organization and management of Operation Theater 1
Objective: To understand organization of Operation Theater of a hospital
12
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital Management, SM Jha Chapter 8
Organization and management of emergency services including ICU and 2
ICCU
13 Objective: To understand organization of emergency services of a hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital Management, SM Jha Chapter 8
Organization and management of Nursing services 2
Objective: To understand organization of Nursing services of a hospital
14
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital Management, SM Jha Chapter 8
Organization and management of IPC activities 1
Objective: To understand organization of infection prevention and control
15 services of a hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital Management, SM Jha Chapter 8
16 Hospital organization and management: Government hospital- Teaching- 2
Hospital
Objective: To understand organization of teaching government hospital
To understand various management challenges and their solution in that
hospital

3
 To understand role of hospital manager in such hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital organization and management: Government hospital- non- 2
Teaching
Objective: To understand organization of non teaching government
hospital
17
To understand various management challenges and their solution in that
hospital
To understand role of hospital manager in such hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital organization and management: Not for profit hospital 2
Objective: To understand organization of teaching government hospital
To understand various management challenges and their solution in that
18
hospital
To understand role of hospital manager in such hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital organization and management: small Private hospital 2
Objective: To understand organization of teaching government hospital
To understand various management challenges and their solution in that
19
hospital
To understand role of hospital manager in such hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
Hospital organization and management: Corporate hospitals 2
Objective: To understand organization of teaching government hospital
To understand various management challenges and their solution in that
20
hospital
To understand role of hospital manager in such hospital
Methodology: Classroom Discussion, AV aids and PPT Presentation
21 Unit test 1
Total 32

TP- Tapasvi Puwar

KS Komal Shah

Reference Books/Material
1. Hospital Management, SM Jha
2. Managing a Modern Hospital, Second edition by A V Srinivasan
3. Hospital Planning and Administration: WHO Monograph No. 54 Available online:
http://apps.who.int/iris/handle/10665/41781 Chapters; 1,3,4,8-12