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EOP Meeting Script

The annual meeting of the Venus Corporation was called to order to discuss issues related to recent drops in occupancy rates and ways to improve sales and overcome problems. The sales, food and beverage, customer service, human resources, and housekeeping managers each presented on issues in their departments and potential solutions. Customer complaints about prices being too high and cleanliness issues were raised. The meeting concluded with agreements to pursue new marketing strategies, reorganize cleaning tasks, and develop a customer complaint platform.

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Muhdnursalam Zolkepli
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229 views

EOP Meeting Script

The annual meeting of the Venus Corporation was called to order to discuss issues related to recent drops in occupancy rates and ways to improve sales and overcome problems. The sales, food and beverage, customer service, human resources, and housekeeping managers each presented on issues in their departments and potential solutions. Customer complaints about prices being too high and cleanliness issues were raised. The meeting concluded with agreements to pursue new marketing strategies, reorganize cleaning tasks, and develop a customer complaint platform.

Uploaded by

Muhdnursalam Zolkepli
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ANNUAL MEETING (CASA SOFEA HOTEL)

(TUESDAY 23RD JUNE 2020 – 2.00PM)

MEETING SCRIPT

Good morning, ladies and gentleman. I am glad to welcome all board


Chairman
members to the fourth meeting of the Venus Corporation. Thank you for
(Ms Linda)
being present in this meeting. Can we call this meeting to order?
All Yes.
We are recording proceedings so that we can prepare a minutes of
meeting transcript for our other department and employees who are
unable to attend this meeting.

With us today, members of the board, Marketing/Sales manager, Mr


Raja, Food & Beverage manager, Ms Iesvariya. Customer service
manager, Mr Salam, Human resource manager: Mr Kong We Chun,
Housekeeping manager: Mr Zaim.
Chairman
(Ms Linda)
Let's get started. As we had received a report on the drop in occupancy
rates lately. We're here today to discuss about the ways of improving sales
in market, short-term and long-term plans to overcome the problems with
the top management team.

Have you all received a copy of today's agenda? If you don't mind, I'd like
to begin with the sales department manager, Mr. Raja about the issues on
sales improvement in market.
Sales Department
(Mr. Raja)
Chairman Yes, it is true that we have slight problems with our economic, it has
(Ms Linda) been settled by increasing the dropped sales and helped by from Bank
Pembangunan Negara.
So how you all are thinking about this? Any proportions?
Food & Beverage
My suggestions are…
(Ms. Iesvariya)
Yes I agree with Ms.Iesvariya. Good job for Sales Team for the early
well planned draft.
Chairman
(Ms Linda)
So, next we will identify the problems and the plans from Food &
Beverage department. How is all going on now, Ms. Iesvariya?
Food & Beverage
(Ms. Iesvariya)
Chairman
Good job too Ms Iesvariya. Any ideas to be add on?
(Ms Linda)
Human resource
(Mr Kong We
Chun)
Yes I think this idea also looks good. You can move on with Mr.Kong’s
idea too, Ms. Iesvariya.
Chairman
(Ms Linda)
So next is Housekeeping department. Have all the arrangement been
matter in your department Mr. Zaim?
House Keeping
(Mr Zaim)
Sales Department
My suggestions are…
(Mr. Raja)
Chairman
Anything else to add, Zaim?
(Ms Linda)
House Keeping
No, Ms Chairman.
(Mr Zaim)
Chairman Let’s now check about the Customer service department. Is there any
(Ms Linda) problem that team facing, Mr Salam?
Customer service Thank you, Okay, As a customer service, the problem can give bad
(Mr Salam) reputation to our hotel. We must to take immediate action to save our
hotel
• First of all, I’m going to list the top two complaint we've received for
our hotel

• First, we got the complaint, customer said our price rate for one night
is a little bit expensive compared to another hotel. So I think we can
create a new medium of platform for customer to complain. Maybe we
can distribute questionnaire and ask them to filled up the experiences
after rent our hotel and give the appropriate price that they feel
affordable to pay

•next, I find that our cleanliness is not satisfied, especially for the room.
So I think we can reorganized back the task of the maintenance part.
Maybe we can held a meeting to come up with more effective solution
likes extra shift for the cleaner and alerting them to give fast respond
Chairman
(Ms Linda)
House Keeping
(Mr Zaim)
Chairman Finally we will check with our HR manager Mr.Kong? How you all are
(Ms Linda) doing? What is the consequences and the plan you’ve planned?
Human Resource
(Mr Kong We
Chun)
Chairman
(Ms Linda)
Customer Service
(Mr Salam)
Chairman Well, okay. Anything else? Any question? Comment? No? Well then,
(Ms Linda) thank you for coming. Will someone propose the meeting be adjourned?
Sales Department
Yes, I proposed the meeting to be adjourned.
(Mr. Raja)
Chairman
Seconder?
(Ms Linda)
Food & Beverage
I second the motion.
(Ms. Iesvariya)
Chairman
Thank You. The meeting is adjourned. Have a nice day.
(Ms Linda)
All Thank You!

MEETING ATTENDEES:

NO. NAME MATRIC NO ROLES


1 LINDA A/P BANCHEMIN CE 160091 CHAIRMAN
2 KONG WE CHUN AE 160092 HUMAN RESOURCE
MANAGER
3 IESVARIYA A/P KALIMUTHU CE160030 FOOD & BEVERAGE
MANAGER
4 RAJA AHMAD LUTFI B RAJA CE170095 MARKETING/SALES
KAMARUL SHAHRIN MANAGER
5 MUHAMMAD NUR SALAM BIN CE170024 CUSTOMER SERVICE
ZOLKEPLI MANAGER
6 MUHAMMAD ZAIM BIN ZAIDI CE170003 HOUSEKEEPING
ONG MANAGER

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