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Lab 2.1.1a Basic Setup for the CME Router with Switch Module

Objectives
• Configure a Cisco router in preparation for CallManager Express (CME)
• Configure a switch in preparation for CME

Equipment Requirements
• Cisco CallManager Express (CME) capable router with switch module
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP phones

In this lab, the ACME.com Company has decided to deploy CallManager Express in the enterprise.
First, the router portion (including the switch module) of CallManager Express must be configured.
The routers and switch module should be configured using the information found in IP Telephony
Table 1.

2 - 102 IP Telephony v1.0 Lab 2.1.1a Copyright © 2005, Cisco Systems, Inc.
Step 1 Assign a Pod Number
a. Ask the instructor to assign a pod number to the lab group.
What pod number was the group assigned? ____________________

Step 2 Erasing Configuration and VLANs from the Router

a. The router with a four port switch module stores VLAN information in Flash memory. To ensure
the router does not have a previous configuration, connect a console cable to the router and
power on the router.
b. Erase the switch VLAN database and startup-configuration file by using the delete
flash:vlan.dat, erase startup-config, and reload commands.
Router# delete flash:vlan.dat
Router# erase startup-config
Router# reload

Step 3 Basic CME Router Configuration

a. On the router, enter privilege mode and then configuration mode.
b. Change the hostname of the router. Use the command hostname CMERouterX, where X is the
pod number assigned to the group. Throughout the rest of the lab, use IP Telephony Table 1
parameters based on the pod number assigned.
Router(config)# hostname CMERouterX
c. Set the enable secret password to cisco. (Do not deviate from this password.)
d. Use the command no ip domain-lookup to disable name resolution since there is no DNS
server in the classroom lab.
CMERouterX(config)# no ip domain-lookup
e. Note that router commands are IOS and model specific. Examples given in this lab are the most
common configurations seen. However, the command may vary slightly. For example, on a 1760
router the VTY lines are 0 through 15 instead of 0 through 4. Configure all the router VTY lines
with parameters similar to the following:
CMERouterX(config)# line vty 0 4
CMERouterX(config-line)# password cisco
CMERouterX(config-line)# login
CMERouterX(config-line)# logging synchronous
f. Configure the console port parameters.
CMERouterX(config)# line console 0
CMERouterX(config-line)# password cisco
CMERouterX(config-line)# login
CMERouterX(config-line)# logging synchronous

3 - 102 IP Telephony v1.0 Lab 2.1.1a Copyright © 2005, Cisco Systems, Inc.
 g. Create two VLANs—one for the voice VLAN and one for the data VLAN. VLAN 1, the
management VLAN, is already created. Note that the X shown in the command is the pod
number.
CMERouterX# vlan database
CMERouterX(vlan)# vlan X0 name Data state active
CMERouterX(vlan)# vlan X5 name Voice state active
h. Go into the configuration mode for the management VLAN by entering global configuration mode
and typing the command interface vlan 1. The management VLAN is the VLAN used to
remotely manage network devices such as routers and switches.
CMERouterX(config)# interface vlan 1
i. Configure the management VLAN interface with an IP address appropriate for the management
VLAN. From the interface configuration mode, enter the IP address for the management VLAN
based on the information found in IP Telephony Table 1. Use the command ip address 10.X.0.1
255.255.255.0 command (where X is the pod number).
CMERouterX(config-if)# ip address 10.X.0.1 255.255.255.0
j. Go into the configuration mode for the data VLAN by entering global configuration mode and
entering the command interface vlan X0 (where X is the pod number). For example, if the group
was assigned to Pod 1, the command would be as follows: interface vlan 10
CMERouterX(config)# interface vlan X0
k. Configure the data VLAN interface with an appropriate IP address. From the interface
configuration mode, enter the IP address for the data VLAN based on the information found in IP
Telephony Table 1. Use the command ip address 10.X0.0.1 255.255.255.0 command (where X
is the pod number).
CMERouterX(config-if)# ip address 10.X0.0.1 255.255.255.0
m. If a host was configured on the same data VLAN, what would be the host default gateway IP
address? ________________________________________________________________
n. Go into the configuration mode for the voice VLAN by entering the global configuration mode
and entering the command interface vlan X5 (where X is the pod number).
CMERouterX(config)# interface vlan X5
o. Configure the voice VLAN with the appropriate IP address. Enter the IP address for the voice
VLAN based on the information found in IP Telephony Table 1. Use the ip address 10.X5.0.1
255.255.255.0 command (where X is the pod number).
CMERouterX(config-if)# ip address 10.X5.0.1 255.255.255.0
p. Bring EACH of the created VLAN interfaces to a useable condition.
CMERouterX(config)# interface vlan x
CMERouterX(config-if)# no shutdown
q. Configure the EIGRP routing protocol by using the router eigrp 100 command to start an
EIGRP process with an autonomous system number of 100. Then enter the command network
10.0.0.0, which enables and advertises EIGRP updates on all 10.0.0.0-configured interfaces.
CMERouterX(config)# router eigrp 100
CMERouterX (config-router)# network 10.0.0.0

4 - 102 IP Telephony v1.0 Lab 2.1.1a Copyright © 2005, Cisco Systems, Inc.
Step 4 Configure the Router Switch Ports
a. Verify the slot into which the router switch four port module inserts by (1) viewing the router and
(2) using the show diag command. Look for the words 4 Port FE Switch.
CMERouterX# show diag
b. Based on the previous step, into what slot does the switch module insert? _________________
c. Use the show ip interface brief command to verify the slot and the format used for the
interface. For example in a 2811 ISR, the four ports list as FastEthernet 0/0/0, 0/0/1, 0/0/2, and
0/0/3.
d. Write the format in which the four ports list. _________________________________________
e. Ports 0 and 1 of the switch module will be used to connect the IP phones. These ports must be
configured as trunk modes, must have the trunking protocol configured, must identify the native
VLAN, and must identify the voice VLAN.

Note that the slot/port-adapter/port parameter that is typed depends on the router slot into which
the four port module inserts.

The native keyword defines this VLAN as the one that is not tagged with VLAN information
when a frame (from VLAN X0) crosses the trunk between the IP phone and the switch. This
allows the PC that connects to the IP phone to be on a different subnet than the IP phone and
still receive an IP address from a DHCP server. If a warning message appears, ignore it. If this
command does not work, the proper router is not being used.

IMPORTANT: Note that the following commands must be done on both port 0 and port 1. An
alternative to the interface fastethernet command is interface range fastethernet slot/port-
adapter/port command.
CMERouterX(config)# interface fastethernet slot/port-adapter/port
CMERouterX(config-if)# switchport trunk encapsulation dot1q
CMERouterX(config-if)# switchport trunk native vlan X0 (where X is
the pod number)
CMERouterX(config-if)# switchport mode trunk
CMERouterX(config-if)# switchport voice vlan X5 (where X is the pod
number)
CMERouterX(config-if)# no shutdown
f. What is the purpose of the dot1q parameter used in the previous step? ___________________

____________________________________________________________________________

Step 5 Verify VLAN Configuration

a. From privileged mode on the router, issue the show ip interface brief command and verify that
VLAN1, X0, and X5 (where X is the pod number) have IP addresses and that their status is up
and up.
CMERouterX# show ip interface brief
b. Are all three VLAN interfaces up and up and have the proper IP address? If not, troubleshoot as
necessary. __________

If the interfaces are not there, do not have an IP address or the correct IP address, or if their
status is not up and up, do not proceed until appropriate troubleshooting has been performed.

5 - 102 IP Telephony v1.0 Lab 2.1.1a Copyright © 2005, Cisco Systems, Inc.
 c. From privileged mode verify the port is properly configured as a trunk port by using the show
interfaces slot/port-adapter/port switchport command (where interface-id is the switch port
used to connect to the router).

CMERouterX# show interfaces fastethernet slot/port-adapter/port

switchport

d. What is the status of the switch port (shown as switchport in the command output)?
_____________________________________________________________________________
e. What is the status of the Administrative Mode? _____________________________________
f. What is the status of the Operational Mode? _________________________________________
g. What is the Operational Trunking Encapsulation that has been configured? _________________
h. What VLANs are trunked by default? _______________________________________________
i. The show interfaces trunk command can be used to verify trunk operations.

CMERouterX# show interfaces trunk

j. Based on the command output, what port(s) have trunking enabled?
_________________________________________________________________
k. Based on the command output, what VLAN is the native VLAN? (Note: The native VLAN is the
VLAN that does not tag a frame from this VLAN as it traverses the trunk with VLAN information.
It is also the VLAN that continues to cross the link between the router and the switch if the trunk
ever fails for any reason.) _________________________________________
l. Based on the command output, what VLANs are allowed on the trunk? ____________________
m. Based on the command output, what VLANs are participating in spanning tree and are in the
forwarding state? ______________________________
n. Connect a Cisco IP phone using a straight-through cable to the switch port 0. The port on the
bottom of the IP phone is labeled 10/100. Note that the IP phone will not work until CallManager
Express has been configured.

o. Using a second straight-through cable, connect the second phone to switch port 1 on the router.

6 - 102 IP Telephony v1.0 Lab 2.1.1a Copyright © 2005, Cisco Systems, Inc.
Step 6 Save the Router Configuration
a. Save the router configuration by typing the following command:
CMERouterX# copy running-config startup-config
Note: Save the router configuration to a text file as well. These configurations will be required in
future labs.

7 - 102 IP Telephony v1.0 Lab 2.1.1a Copyright © 2005, Cisco Systems, Inc.
Lab 2.1.1b Basic Setup for the CME Router and Switch

Objectives
• Configure a Cisco router in preparation for CallManager Express (CME)
• Identify the DHCP configuration commands
• Configure a switch in preparation for CME

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Inline Power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
In this lab, the ACME.com Company has decided to deploy CallManager Express in the enterprise.
First, the router portion of CallManager Express must be configured. The routers and switches
should be configured using the information found in IP Telephony Table 1.

Step 1 Assign a Pod Number

a. Ask the instructor to assign a pod number to the lab group.
What pod number was the group assigned? ____________________

8 - 102 IP Telephony v1.0 Lab 2.1.1b Copyright © 2005, Cisco Systems, Inc.
Step 2 Basic CME Router Configuration
a. Connect to the console port of a Cisco CallManager Express router and power it on. If the router
has a configuration already on it, erase the router and reload it.
b. Enter privilege mode, and then configuration mode.
c. Change the hostname of the router. Use the command hostname CMERouterX, where X is the
pod number assigned to the group. Throughout the rest of the lab, use IP Telephony Table 1
parameters based on the pod number assigned.
Router(config)# hostname CMERouterX
d. Set the enable secret password to cisco. (Do not deviate from this password.)
e. Use the command no ip domain-lookup to disable name resolution since there is no DNS
server in the classroom lab.
CMERouterX(config)# no ip domain-lookup
f. Note that router commands are IOS and model specific. Examples given in this lab are the most
common configurations seen. However, the command man vary slightly. For example, on a 1760
router the VTY lines are 0 through 15 instead of 0 through 4. Configure all the router VTY lines
with parameters similar to the following:
CMERouterX(config)# line vty 0 4
CMERouterX(config-line)# password cisco
CMERouterX(config-line)# login
CMERouterX(config-line)# logging synchronous
g. Configure the console port parameters.
CMERouterX(config)# line console 0
CMERouterX(config-line)# password cisco
CMERouterX(config-line)# login
CMERouterX(config-line)# logging synchronous
h. Create a subinterface for the management VLAN by entering global configuration mode, and
typing the command interface fastethernet 0/0.1. The management VLAN is the VLAN used to
remotely manage network devices such as routers and switches.
Note: Depending on the model and physical configuration of the router, the interface could be a
FastEthernet port or a Gigabit Ethernet port. Also, the router may have a different physical
interface number (i.e., FastEthernet 0 or GigabitEthernet 2/0). If unsure about which interface is
installed, verify the name of the Ethernet ports on the router by using the show running-config
or show ip interface brief command.

CMERouterX(config)# interface fastethernet 0/0.1

What types of Ethernet interface(s) are on the router? ______________________________
i. Configure the subinterface for trunking by entering the command encapsulation dot1q 1. The 1
is the management VLAN number. The command instructs the router to use this subinterface for
VLAN 1. If a warning message appears, ignore it. If this command does not work, the proper
router is not being used.
CMERouterX(config-subif)# encapsulation dot1q 1

9 - 102 IP Telephony v1.0 Lab 2.1.1b Copyright © 2005, Cisco Systems, Inc.
 j. Configure the management VLAN subinterface with an IP address appropriate for the
management VLAN. From the subinterface configuration mode, enter the IP address for the
management VLAN based on the information found in IP Telephony Table 1. Use the command
ip address 10.X.0.1 255.255.255.0 command (where X is the pod number).
CMERouterX(config-subif)# ip address 10.X.0.1 255.255.255.0
If a switch was configured with an IP address on the same management VLAN, what would be
the default gateway IP address configured on the switch? ________________________
k. Create a subinterface for the data VLAN by entering the global configuration mode and entering
the command interface fastethernet 0/0.X0 (where X is the pod number). For example, if the
group was assigned to Pod 1, the command would be as follows: interface fastethernet 0/0.10
CMERouterX(config)# interface fastethernet 0/0.X0
l. Configure the subinterface for trunking by entering the command encapsulation dot1q X0
(where X is the pod number) native. The native keyword defines this VLAN as the one that is
not tagged with VLAN information when a frame (from VLAN X0) crosses the trunk between the
router and the switch. This allows the PC that connects to the IP phone to be on a different
subnet than the IP phone and still receive an IP address from a DHCP server. If a warning
message appears, ignore it. If this command does not work, the proper router is not being used.
CMERouterX(config-subif)# encapsulation dot1q X0 native
What is the purpose of the dot1q portion of the command?
___________________________________________________________________
m. Configure the data VLAN subinterface with an IP address appropriate for the data VLAN. From
the subinterface configuration mode, enter the IP address for the data VLAN based on the
information found in IP Telephony Table 1. Use the command ip address 10.X0.0.1
255.255.255.0 command (where X is the pod number).
CMERouterX(config-subif)# ip address 10.X0.0.1 255.255.255.0
If a host was configured on the same data VLAN, what would be the host default gateway IP
address? ________________________________________________________________
n. Create a subinterface for the voice VLAN by entering the global configuration mode, and
entering the command interface fastethernet 0/0.X5 (where X is the pod number).
CMERouterX(config-subif)# interface fastethernet 0/0.X5
o. Configure the subinterface for trunking by entering the command encapsulation dot1q X5
(where X is the pod number).
CMERouterX(config-subif)# encapsulation dot1q X5
p. Configure the voice VLAN subinterface with an IP address appropriate for the voice VLAN. Enter
the IP address for the voice VLAN based on the information found in IP Telephony Table 1. Use
the ip address 10.X5.0.1 255.255.255.0 command (where X is the pod number).
CMERouterX(config-subif)# ip address 10.X5.0.1 255.255.255.0
q. Bring the Ethernet interface to a useable condition.
CMERouterX(config)# interface fastethernet 0/0
CMERouterX(config-if)# no shutdown

10 - 102 IP Telephony v1.0 Lab 2.1.1b Copyright © 2005, Cisco Systems, Inc.
 r. Configure the EIGRP routing protocol by using the router eigrp 100 command to start an
EIGRP process with an autonomous system number of 100. Then enter the command network
10.0.0.0, which enables and advertises EIGRP updates on all 10.0.0.0-configured interfaces.
CMERouterX(config)# router eigrp 100
CMERouterX (config-router)# network 10.0.0.0
s. Connect a straight-through cable between the Ethernet port on the router and port 1 on the
switch.
t. Verify connectivity by viewing the interfaces on the router.
CMERouterX# show ip interface brief
u. Is the Ethernet interface in a functional state?_______
If not, troubleshoot and resolve the problem. Do not proceed until the interface is up and up.
What is the status of the Status and Protocol states for the main Ethernet interface (not the
subinterfaces)? ____________________________________________________________
v. Save the router configuration.

Step 3 Erasing the CME Switch

Note: The configuration output used in the lab is produced from a 2950 switch. Any other switch or
IOS may produce different output. The following steps are to be executed on each model of switch
unless specifically instructed otherwise.
a. Connect a console cable to the switch and power on the switch.
b. Erase the switch VLAN database and startup-configuration file by using the delete
flash:vlan.dat, erase startup-config, and reload commands.
Switch# delete flash:vlan.dat
Delete filename [vlan.dat]? [Enter]
Delete flash:vlan.dat? [confirm] [Enter]
Switch# erase startup-config
Switch(config)# reload
Step 4 Examine the current switch configuration
a. Examine the running configuration file:
Switch# show running-config

b. How many Ethernet or Fast Ethernet interfaces does the switch have? _____________
c. What is the range of values shown for the VTY lines? _________________________
d. Examine the current contents of NVRAM as follows:
Switch# show startup-config
%% Non-volatile configuration memory is not present

Note that on some switches, the message does not appear.

e. If the switch gave the error message response, why does it appear?
_____________________________________________________________________________

_____________________________________________________________________________

11 - 102 IP Telephony v1.0 Lab 2.1.1b Copyright © 2005, Cisco Systems, Inc.
Step 5 Assign a name to the switch

a. Enter privilege mode and then configuration mode. Use the hostname CMESwitchX command
(where X is the pod number) to name the switch. Throughout the rest of the lab, use IP
Telephony Table 1 parameters based on the pod number assigned.

Switch# configure terminal

Switch(config)# hostname CMESwitchX

Step 6 Examine the current running configuration

a. From privileged mode, exam the current configuration that follows to verify that there is no
configuration except for the hostname:

CMESwitchX# show running-config

b. Are there any passwords set on the console or VTY lines? ______________________________
c. What does the configuration show as the hostname of this switch? _______________________

Step 7 Set access passwords

Enter line configuration mode for the console port. Set the password on the console port to cisco.
Configure the VTY lines with the password of cisco.
CMESwitchX# configure terminal
CMESwitchX(config)# line console 0
CMESwitchX(config-line)# password cisco
CMESwitchX(config-line)# login
CMESwitchX(config-line)# line vty 0 15
CMESwitchX(config-line)# password cisco
CMESwitchX(config-line)# login

Step 8 Set the command mode password

a. Set the enable secret password to cisco.

CMESwitchX(config)# enable secret cisco

b. Which password takes precedence, the enable password or enable secret password?

_____________________________________________________________________________

Step 9 Configure Layer 3 access to the switch

a. Set the IP address of the switch to 10.X.0.4/24 (where X is the pod number). Note: This is done
on the internal virtual interface VLAN 1.
CMESwitchX(config)# interface vlan 1
CMESwitchX(config-if)# ip address 10.X.0.4 255.255.255.0
CMESwitchX(config-if)# description Management VLAN
b. What is the purpose of the management VLAN? _____________________________

_____________________________________________________________________________

12 - 102 IP Telephony v1.0 Lab 2.1.1b Copyright © 2005, Cisco Systems, Inc.
 c. Set the default gateway for the switch to 10.X.0.1 (where X is the pod number).
CMESwitchX(config)# ip default-gateway 10.X.0.1

d. What is the purpose of putting a default gateway on a switch? (Be specific.)

__________________________________________________________________

__________________________________________________________________
Step 10 Verify and activate the management VLANs settings
a. Verify the interface settings on VLAN 1 as follows:
CMESwitchX# show interfaces vlan 1
b. What is the bandwidth on this interface? ____________________________________________
c. What are the VLAN states: VLAN1 is ___________________________________________, line
protocol is _________________________.
d. What is the queuing strategy being used? ___________________________________________
e. Enable the virtual interface using the no shutdown command.
CMESwitchX(config)# interface vlan 1
CMESwitchX(config-if)# no shutdown
Step 11 Save the configuration
a. The basic configuration of the switch has just been completed. Backup the running configuration
file to NVRAM.
Note: This will ensure that the changes made will not be lost if the system is rebooted or
loses power.

CMESwitchX# copy running-config startup-config

Step 12 Configure the switch port as a trunk port

a. From global configuration mode, access switch interface port 1 that connects to the router.

CMESwitchX(config)# interface fastethernet 0/1

b. From interface configuration mode, set the switch to use the IEEE 802.1Q trunking protocol.

Note: If this command does not work on the switch, the switch only supports the 802.1Q trunking
protocol and does not have to be programmed with this command. The next step may have to be
completed before this step if an older switch is being used.

CMESwitchX(config-if)# switchport trunk encapsulation dot1q

c. From interface configuration mode, set the switch to trunking mode.

CMESwitchX(config-if)# switchport mode trunk

d. The native VLAN is the one VLAN that does not have the VLAN information tagged onto the
frame as it travels across the trunk. From interface configuration mode, specify which VLAN is
the native VLAN (where X is the pod number).
CMESwitchX(config-if)# switchport trunk native vlan X0

13 - 102 IP Telephony v1.0 Lab 2.1.1b Copyright © 2005, Cisco Systems, Inc.
 e. Besides trunking, what are the other modes for which a switch port can be configured?
_____________________________________________________________________________

f. From enable mode verify the port is properly configured as a trunk port by using the show
interface interface-id switchport command (where interface-id is the switch port used to
connect to the router).
CMESwitchX# show interfaces fastethernet 0/1 switchport
g. What is the status of the switch port (shown as switchport in the command output)?
_____________________________________________________________________________
h. What is the status of the Administrative Mode? _____________________________________
i. What is the status of the Operational Mode? _________________________________________
j. What is the Operational Trunking Encapsulation that has been configured? _________________
k. What VLANs are trunked by default? _______________________________________________
l. Some switches have another command that can be used to verify trunking operations—show
interfaces trunk.

CMESwitchX# show interfaces trunk

m. If the show interfaces trunk command is available, what port(s) have trunking enabled?
_________________________________________________________________
n. If the show interfaces trunk command is available, what VLAN is the native VLAN? (Note: The
native VLAN is the VLAN that does not tag a frame from this VLAN as it traverses the trunk with
VLAN information. It is also the VLAN that continues to cross the link between the router and the
switch if the trunk ever fails for any reason.) _________________________________________
o. If the show interfaces trunk command is available, what VLANs are allowed on the trunk based
on the output from this command? _____________________________
p. If the show interfaces trunk command is available, what VLANs are participating in spanning
tree and are in the forwarding state? ______________________________

Step 13 Test connectivity across the trunk

a. From enable mode on the switch, ping the router IP address for VLAN1 (the management
VLAN). Refer to IP Telephony Table 1 for this address. (X in the command below refers to the
pod number.)

CMESwitchX# ping 10.X.0.1

b. Was the ping successful from the switch? _____________________________________

If the ping was unsuccessful, do not proceed until appropriate troubleshooting has been
performed and the ping is successful. Note that on some models of routers and switches the
speed and duplex must be manually configured on both ports.
c. Ping the router IP address for the voice VLAN and the data VLAN. Refer to IP Telephony Table
1 for IP addresses, if necessary. All pings should be successful when the trunk is working
correctly. Troubleshoot as necessary.

14 - 102 IP Telephony v1.0 Lab 2.1.1b Copyright © 2005, Cisco Systems, Inc.
Step 14 Create VLANs on the switch
a. Manually create the data and voice VLANs in the VLAN database. The X in the VLAN number is
the pod number.
CMESwitchX# vlan database
CMESwitchX(vlan)# vlan X0
CMESwitchX(vlan)# vlan X5
CMESwitchX(vlan)# exit

Step 15 Configure switch ports for IP phones

a. Cable the two IP phones to switch ports 4 and 6 using straight-through cables.
b. Configure the two IP phone ports to use the IEEE 802.1Q trunking protocol using the switchport
trunk encapsulation dot1q command. This command is executed from interface configuration
mode.

Note that the next step may have to be completed before this step if an older switch is being
used.

Configure each switch port for the trunking encapsulation mode.

CMESwitchX(config)# interface fastethernet 0/4 (and 6)
CMESwitchX(config-if)# switchport trunk encapsulation dot1q

c. Configure the two IP phone ports to be trunk ports with the switchport mode trunk command.
This command is executed from interface configuration mode.
CMESwitchX(config)# interface fastethernet 0/4 (and 6)
CMESwitchX(config-if)# switchport mode trunk

d. For the ports that connect to the IP phones, the switch must be configured so that 802.1Q knows
which VLAN contains voice traffic. This is done with the switchport voice vlan command. The
voice VLAN is X5, where X is the pod number. Refer to IP Telephony Table 1 for the IP
addressing scheme.
CMESwitchX(config)# interface fastethernet 0/4 (and 6)
CMESwitchX(config-if)# switchport voice vlan X5

e. The IP phone has a port used to connect a PC. The PC can (and should) be on a separate
VLAN from the IP phone. The IP phone connects to the switch via a trunk port. A trunk port can
carry multiple VLAN information. In order for the phone to operate on a different VLAN from the
phone, the switchport trunk native vlan X0 (where X is the pod number) command must be
used. The native VLAN is the VLAN that does not get tagged with VLAN information as frames
from this VLAN traverse the trunk. The native VLAN must be the same as the data VLAN for this
to work.

This command is done in interface configuration mode. The interface to use is the switch
interface to which one of the IP phones connects (the one that has a PC connected to the PC
port on the back of the IP phone). The X in the switchport command refers to the pod number.
CMESwitchX(config)# interface fastethernet 0/4 (and 6)
CMESwitchX(config-if)# switchport trunk native vlan X0

The IP phones will not register at this point because Call Manager Express has not been
configured on the router yet.

15 - 102 IP Telephony v1.0 Lab 2.1.1b Copyright © 2005, Cisco Systems, Inc.
 f. Save the switch configuration by typing the following command:
CMESwitchX# copy running-config startup-config

Note: Save the router and switch configurations to a text file as well. These configurations will be
required in future labs.

16 - 102 IP Telephony v1.0 Lab 2.1.1b Copyright © 2005, Cisco Systems, Inc.
Lab 2.1.2 Installing Cisco CME Software

Objective
• Install Cisco CallManager Express (CME) software on the router

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Cisco router IOS version that supports CallManager Express
• Workstation with Ethernet 0/100 NIC installed
• TFTP server application
• Access to Table 1 IP Telephony IP Addressing Scheme and VLAN Assignment document
In this lab the ACME.com Company has configured the router with a basic configuration, but the
version of IOS on the router does not support CallManager Express features. The version of IOS will
need to be updated. The router should already be configured. Redo Lab 2.1.1 if necessary.

Note: This lab may not be necessary if the IPVoice IOS is already installed. Use the show flash:
command on the router and see if the words IPVOICE appear in the name of the IOS image. This is
one quick indication that can be used to determine if this lab is necessary.

17 - 102 IP Telephony v1.0 Lab 2.1.2 Copyright © 2005, Cisco Systems, Inc.
Step 1 Configure the TFTP server
Note: If the router has multiple Ethernet interfaces use the lowest numbered interface. For example, if
there are two Ethernet interface, 0 and 1, then 0 should be used.
a. Ensure the computer that has the TFTP server application loaded on it is connected to the
Ethernet port of the router. Be sure that the computer has an appropriate IP address and default
gateway assigned. See the IP Telephony Table 1 for IP addressing assignment. An example IP
address is 10.1.0.5 and default gateway of 10.1.0.1, where the 1 in the second octet is equal to
the pod number and the number in the fourth octet is 2, 3 or any number between 5 and 254.
b. Ensure that the appropriate router IOS file that supports CallManager Express is placed in the
default folder for the TFTP server application. Obtain this file from the instructor.
c. Open the TFTP server application.
d. Console to the router. From the router ping the TFTP server. Do not proceed unless the ping is
successful. Troubleshoot as necessary.
e. What address is assigned to the TFTP server? ____________________________________

Step 2 Update and Install Cisco CallManager Express IOS

a. From enable mode, copy the IOS image from the TFTP server to the router. The prompts may
vary depending on the model and IOS.
CMERouterX# copy tftp: flash:
Source filename? [Enter the IOS filename. It is best to copy and
past the filename into this section.]
Address or name of remote host? [Enter the address assigned to the
TFTP server. See step 1e.]
Destination filename? [The filename should be the same as what was
placed in the source filename and Enter can be pressed.]

When and if prompted to overwrite enter y for yes.

(Address or name of remote host is the IP address of the TFTP server. Source filename is
the filename of the Voice IOS located on the TFTP server. Destination filename is the same
name as Source filename. Contact the instructor to obtain the correct router IOS that
supports IP Telephony.)
An example of the process follows:

CMERouter1# copy tftp flash:

Address or name of remote host? 10.10.0.12
Source filename? c2800nm-ipvoice-mz.123-11.T3.bin
Destination filename? c2800nm-ipvoice-mz.123-11.T3.bin
Accessing tftp://10.10.0.12/ c2800nm-ipvoice-mz.123-11.T3.bin...

b. Was the TFTP transfer successful? _______________________

If not, troubleshoot until the transfer is successful. Do not proceed without a successful transfer.

18 - 102 IP Telephony v1.0 Lab 2.1.2 Copyright © 2005, Cisco Systems, Inc.
 c. Use the show flash command to verify that the IOS file is present in flash memory.
CMERouterX# show flash
For example:
-#- --length-- -----date/time------ path
1 24119024 Mar 24 2005 22:17:00 +00:00 c2800nm-ipvoice-mz.123-
11.T3.bin
32143304 bytes available (24119024 bytes used)
d. The following are the steps to load new system IOS image:
CMERouterX# configure terminal
CMERouterX(config)# boot system flash new_system_image_filename
CMERouterX(config)# exit
CMERouterX# copy running-config startup-config
CMERouterX# reload
When prompted to save the system configuration, enter no.
When prompted to confirm the reload, enter y.
e. Verify the system image file (IOS Image) is the correct one by using the show flash or show
version command. The system image file should match the filename used in step 2a.
CMERouterX# show version
For example:
Cisco IOS Software, 2800 Software (C2800NM-IPVOICE-M), Version
12.3(11)T3, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2005 by Cisco Systems, Inc.
Compiled Wed 26-Jan-05 02:49 by pwade
ROM: System Bootstrap, Version 12.3(8r)T7, RELEASE SOFTWARE
(fc1)
CMERouter1 uptime is 11 minutes
System returned to ROM by power-on
System image file is "flash:c2800nm-ipvoice-mz.123-11.T3.bin"
Cisco 2821 (revision 53.51) with 249856K/12288K bytes of
memory.
Processor board ID FHK0847F0QH
4 FastEthernet interfaces
2 Gigabit Ethernet interfaces
2 Serial(sync/async) interfaces
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
f. Is the image on the router correct? ________________________________
If not, troubleshoot as necessary until this image is on the router.

19 - 102 IP Telephony v1.0 Lab 2.1.2 Copyright © 2005, Cisco Systems, Inc.
Lab 2.1.3 Connecting the IP Phone to a Switch

Objective
• Connect an IP phone to a switch and provide power to it

Equipment Requirements
• Inline power capable switch or non-inline power switch with power injectors
• Two Cisco IP phones

This lab relies on labs 2.1.1 being successfully completed and loaded.

In this lab the ACME.com Company wishes to implement IP telephony. In order to do so, the phones
must receive power in order to work.
• Cable the two IP phones to a switch
• Provide power to the phones using one or both methods

20 - 102 IP Telephony v1.0 Lab 2.1.3 Copyright © 2005, Cisco Systems, Inc.
Step 1 Understanding the two types of switches
a. There are two types of switches that can be used with Cisco IP phones: (1) an inline power
switch and (2) a non-inline power switch. A switch that can provide power to another device such
as an IP phone has the words INLINE POWER stenciled on it as shown below.

A non-inline power switch does not have the words INLINE POWER stenciled on it. An example
of this type of switch is the 2950. The 2950 cannot provide power to other devices such as the
Cisco IP phone.
b. Use the Cisco web site to determine if any model of 29xx switch can provide inline power.
Record the results. __________________________________________________________

Step 2 Cabling the IP phone to an inline power switch

Note: If an inline power switch is not available, skip to Step 3.
a. Locate the two RJ-45 ports on the back of the IP phone.

b. What are the names of the two RJ-45 ports? ______________________________________

c. Connect a power cord to the switch that is to provide the inline power. The switch should power
on.

21 - 102 IP Telephony v1.0 Lab 2.1.3 Copyright © 2005, Cisco Systems, Inc.
 d. Connect a straight-through Ethernet cable from the 10/100 SW port on the IP phone to any 100
MB port on the inline power switch.

e. What indication is shown that the phone is receiving power? _________________________

__________________________________________________________________________

Step 3 Cabling the IP phone to a non-inline power switch

a. Connect power to the non-inline power switch.
b. In order to connect a Cisco IP phone to a non-inline power switch, a power injector is needed.
Look at the power injector and notice the two RJ-45 jacks on one end of the power injector.

22 - 102 IP Telephony v1.0 Lab 2.1.3 Copyright © 2005, Cisco Systems, Inc.
 The port on the left labeled 10/100BaseTX to Device is used to connect to the IP phone (via a
straight-through cable).The port on the right labeled 10/100BaseTX to Network is used to
connect to a non-inline power switch such as a 2950 switch (via a straight-through cable).
c. Connect a straight-through cable from the left power injector port labeled 10/100BaseTX To
Device to the IP phone port labeled 10/100 SW.
d. Connect a second straight-through cable from the right power injector port labeled
10/100BaseTX To Network to any non-inline power switch port.
e. At the opposite end of the power injector module there is a cable that goes to the power supply
adapter. The opposite end of the power supply adapter requires an AC power cord.

Plug an AC power cord into the AC adapter. Plug the other end of the AC power cord into an AC
wall outlet.
f. What indication is shown on the phone that power has been applied?
______________________________________________________________________________
_______________________

23 - 102 IP Telephony v1.0 Lab 2.1.3 Copyright © 2005, Cisco Systems, Inc.
Lab 2.1.4 Resetting a 7900 Series Cisco IP Phone to Factory Defaults

Objective
• Erase the current configuration from an IP phone

Equipment Requirements
• Cisco IP Phone 79xx series
• Inline power capable switch or non-inline power switch with power injectors
In this lab, the ACME.com Company has decided to deploy CallManager Express (CME) in the
enterprise. First, the IP phones must be reset. They were used in a test lab by the network support
staff and currently have various configurations. This process should be used when configuring any IP
phone that could have been previously configured.

Step 1 Provide power to the switch

a. Cable the Cisco IP phone to an inline power switch using a straight-through cable OR cable the
phone (with a straight-through cable) to a power module that connects to a non-inline power
switch.
b. Power on the switch.
c. Which method of providing power to the IP phone was chosen? __________________________

24 - 102 IP Telephony v1.0 Lab 2.1.4 Copyright © 2005, Cisco Systems, Inc.
 d. What is an advantage of using an in-line power switch? ________________________________

_____________________________________________________________________________

Step 2 Reset the Cisco IP phone

a. On the IP phone press the following keys to unlock the Network Configuration menu: **#. Note:
No feedback will be given on the screen.
b. Press the Settings button on the phone. If the phone buttons are unlabelled, it is the button that
has a checkmark on the button.
c. Press the number 3 on the keypad to select the Network Configuration option.
d. Using the arrow keys scroll up and down to see the network configuration options. How many
options are available? ___________________________________________________________
e. Either scroll to the number 33 options or press the number 33 on the keypad. The Erase
Configuration option should now be displayed on the IP phone.
Note: A key to whether or not this works properly is that the symbol of an unlocked lock is
beside the words Network Configuration. If the symbol is a lock press the following keys: **#.
f. Press the button located under the Yes option.
g. Press the button located under the Save option.
What message appears on the IP phone screen? ___________________________________
h. Press the button that corresponds to Cancel.
i. Press the Save option.
j. What message appears on the IP phone screen? ___________________________________

25 - 102 IP Telephony v1.0 Lab 2.1.4 Copyright © 2005, Cisco Systems, Inc.
Lab 3.1.1 CME Automated Phone Setup

Objectives
• Identify the basic steps to automatically configure Cisco CallManager Express (CME)
• Configure two dual-line phones
• Verify the IP phones register and calls can be placed between two IP phones

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Inline power capable switch or non-in-line power switch with power injectors
• Workstation with FastEthernet 10/100 NIC installed
• Two Cisco IP phones
• Access to Table 1 IP Telephony IP Addressing and VLAN Assignment document
• Access to Table 2 IP Telephony Dial Plan Assignment document

In this lab the ACME.com Company has decided to use the setup utility to configure the Cisco
CallManager Express router and phones. This lab relies on the labs 2.1.1, 2.1.2, and 2.1.3 being
successfully completed. The lab uses information from Table 2 IP Telephony Dial Plan.

26 - 102 IP Telephony v1.0 Lab 3.1.1 Copyright © 2005, Cisco Systems, Inc.
Step 1 Configure Cisco IP Telephony Express using the Automated Method
a. From privilege exec (EXEC) mode on the router, use the show running-config command and
view the current configuration. Save or print a copy of the current configuration to compare with
changes later in this lab.
CMERouterX# show running-config
b. From global configuration mode, enter the command
CMERouterX(config)# telephony-service setup
Note: If a mistake is made in the setup program, the mistake can be remedied at the end of the
utility.
c. When prompted with the choice to setup the DHCP service, type y, and press Enter.
d. The IP network of the DHCP pool for voice devices is 10.X5.0.0 (where X is the pod number).
Refer to IP Telephony Table 1 for the DHCP pool information. This command allows the IP
phone to get an IP address from a DHCP pool that will be created on the router.

What pod number is assigned? ___________________________

e. The subnet mask for the DHCP network is 255.255.255.0 for all pods.
f. The TFTP server IP address will be the Cisco CallManager Express router with an IP address of
10.X5.0.1 (where X is the pod number). Option 150 is an optional DHCP option which allows the
IP telephony device to obtain configuration information (files) from the TFTP server.
g. The default router for the pool will also be 10.X5.0.1 (where X is the pod number).
h. Answer yes to the question regarding starting the telephony service setup.
i. For the source IP address, enter 10.X5.0.1 (where X is the pod number).
j. Accept the default port of 2000 by pressing the Enter key. Skinny will be discussed in a later lab.
k. When asked how many phones to configure, respond with 4. Note that even though only two
phones are being configured, selecting 4 will allow up to four IP phones to be configured at this
time. This value can be changed from the command prompt if necessary.
l. When asked whether dual-lines are desired, answer y, and press Enter.

Dual-line IP phones have one voice port with two channels to handle two independent calls. This
capability enables call waiting, call transfer, and conference functions on a phone-line button. In
dual-line mode, each IP phone and its associated line button can support one or two calls.
Selection of one of two calls on the same line is made using the Navigation button located below
the phone display.
m. Select the language that is desired on the phone. (The default of English may be accepted by
simply pressing the Enter key.)
n. Select the country for call progress tones. (If in the United States, the default may be used by
just pressing the Enter key.)

In−band call progress tones (for example, ringback and busy tones) and announcements (for
example, "The number you have dialed is no longer in service") are required to successfully
signal voice calls. Call progress tones can be generated by the originating, terminating or
intermediate devices.

27 - 102 IP Telephony v1.0 Lab 3.1.1 Copyright © 2005, Cisco Systems, Inc.
 o. Refer to the Table 2 IP Telephony Dial Plan (back of lab manual) to find the appropriate first
extension number. Use the first column in the table to locate the pod being used. The second
column lists extension numbers. From the second column pick the first number in the range
listed for the pod being used. For example, if Pod 1 is being used then the first extension number
is 5000.
p. When asked if DID (Direct-Inward-Dialing) is used, answer y, and press Enter.

DID is a local phone company service that provides a block of phone numbers used to call into a
company's PBX system. With DID, individual phone numbers can be assigned to each person or
PC without having to have a physical line into the PBX for each person’s connection.
q. When asked for the full E.164 number, enter the value from IP Telephony Table 2 that is specific
for the pod. For example, if Pod 1 was being used the E.164 DID number would be 5105555000.

A fully qualified E.164 number contains a country code (issued by the ITU), area code
(sometimes known as a STD code), and the local telephone number. Since the country has been
selected already, it is just the area code and the phone number.

What E.164 number is being used on this router? ____________________________________

r. When asked if forwarding to voicemail (voice message service) is desired, enter y, and press
Enter.
s. Enter the extension number for voicemail based on the pod number assigned. The extension
numbers for voicemail can be seen in the IP Telephone Table 2.

What voicemail extension is being used? _________________________________________

t. Press the Enter key to accept the default of 18 seconds for Call Forward timeout.
u. When asked if any of the information is to be changed, select yes to change an option, or no to
use the current settings and to exit out of the utility. If no mistakes were made in the previous
steps enter n, press Enter, and proceed to the Step1v. If any mistakes were made enter y, press
Enter, and go back to Step 1c.
v. Watch the console output to see if the phones register. Output similar to the following should be
seen on the terminal window. Note that this may take several minutes.
Mar 2 23:57:09.080: %IPPHONE-6-REGISTER: ephone-1 :SEP000F2470F92E
IP:10.15.0.11 Socket:1 DeviceType:Phone has registered.
Note: The power to the phone may need to be removed and reapplied in order to get the phone
to re-request an IP address and register with Call Manager Express.

Step 2 Confirm Correct Setup of CME

a. Place a call between the two IP phones. Pick up the handset on one phone and enter the
number of the second IP phone. Once a connection has been made, reverse the process. Make
a call from the second IP phone to the first one. Calls can also be placed by entering the number
of the other IP phone and pressing the speaker button on the bottom right of the phone. Note
that the speaker button could be pressed first and then the number being dialed.
b. If the phones do connect to one another, perform troubleshoot as necessary. Reset the phone
using steps from a previous exercise if necessary.

28 - 102 IP Telephony v1.0 Lab 3.1.1 Copyright © 2005, Cisco Systems, Inc.
Step 3 Review Changes to the Running Configuration
a. From privilege exec (EXEC) mode, enter the show running-config command and view the
changes made in the configuration. Pay particular attention to the telephony-service section.
Compare this configuration with the configuration saved prior to this lab.
CMERouterX# show running-config
b. Write the commands that changed, and the commands that were created as a result of the
automatic telephony-service configuration utility used in this lab. Use additional paper if
needed.______________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

Step 4 Connect a PC to the IP phone port

a. Connect a PC using a straight-through cable to the port labeled 10/100 PC on the bottom of the
IP phone.

b. Configure the PC to receive an IP address from a DHCP server.

c. From privileged mode on the router, create a DHCP pool for the data VLAN (the PC). The X in
the network and default-router commands represents the pod number.
CMERouterX(config)# ip dhcp pool DATA
CMERouterX(dhcp-config)# network 10.X0.0.0 255.255.255.0
CMERouterX(dhcp-config)# default-router 10.X0.0.1
d. In the DHCP pool just created reserve the first 10 IP addresses for networking devices. The X in
the ip dhcp excluded-address command represents the pod number.
CMERouterX(config)# ip dhcp excluded-address 10.X0.0.1 10.X0.0.10
e. Renew the IP address on the PC. It may be necessary to use the commands ipconfig /release
and ipconfig /renew if the PC had already gotten an address in the excluded-address range.
f. Did the PC receive an IP address? If yes, what address did it receive? If no, troubleshoot as
necessary.

29 - 102 IP Telephony v1.0 Lab 3.1.1 Copyright © 2005, Cisco Systems, Inc.
Step 5 Reload Router
a. Do NOT save the router configuration. However, it is recommended that you copy the current
configuration to a text file that can be used later.
b. Reload the router so that a manual configuration can be completed in the next task. Do NOT
save the changes.

30 - 102 IP Telephony v1.0 Lab 3.1.1 Copyright © 2005, Cisco Systems, Inc.
Lab 3.1.2 CME Manual Phone Setup

Objective
• Configure IP Phones using the manual configuration process

Equipment Requirements
• Cisco CallManager Express (CME) capable router with specific files for IP phone (basic CME .tar
file)
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• One Cisco IP phone

In this lab the ACME.com Company has decided to use the manual setup process to configure the
Cisco CallManager Express router and phones. Use IOS commands to achieve the following goals:
• Manually configure the IP phones with an extension and connect them to the network
• Assign a name to the IP phones
This lab relies on labs 2.1.1, 2.1.2, and 2.1.3 being successfully completed. The lab uses information
referenced in IP Telephony Table 1 and IP Telephony Table 2.

31 - 102 IP Telephony v1.0 Lab 3.1.2 Copyright © 2005, Cisco Systems, Inc.
Step 1 Verify if the Telephony Service is Running
a. If necessary, put the basic configuration from 3.1.1 on the router and switch.
b. Ensure that NO phones are connected to the switch at this time.
c. Access the Cisco CallManager Express router and use the show running-config | begin tele
command to verify that the telephony service has not been configured. The begin tele
parameter will search the running configuration for the first instance of the letter combination of
tele, which is really meant to be telephony-service. If no telephony-service is configured nothing
will be displayed and the CMERouterX prompt will be seen again. If a configuration exists, use
the no telephony-service command to erase any existing configuration.
CMERouterX# show running-config | begin tele
CMERouterX(config)# no telephony-service

Step 2 Configure DHCP for the IP Phones

a. Enter ip dhcp exclude-address 10.X5.0.1 10.X5.0.10 (where X is the pod number) to disallow
certain addresses from a DHCP pool that is about to be created in the next step.
CMERouterX(config)# ip dhcp excluded-address 10.X5.0.1 10.X5.0.10
b. Enter the command ip dhcp pool CMEVoiceX (where X is the pod number) to name the DHCP
pool and begin configuration of the parameters that will be served to remote devices.
CMERouterX(config)# ip dhcp pool CMEVoiceX
c. Use the network 10.X5.0.0 255.255.255.0 command to set up the range of addresses that will
be used.
CMERouterX(dhcp-config)# network 10.X5.0.0 255.255.255.0
d. Enter the default-router 10.X5.0.1 (where X is the pod number) to assign a default gateway to
the IP phone.
CMERouterX(dhcp-config)# default-router 10.X5.0.1
e. With CallManager Express, the IP phones receive their initial configuration information and
phone firmware from the TFTP server associated with the CME router. The phones usually get
the IP address of their TFTP server using the DHCP option 150 command. When using CME,
the TFTP server address obtained by the phone should point to the CME router IP address.

Enter option 150 ip 10.X5.0.1 to assign the TFTP server address as the CME router. The Cisco
IP phone downloads the image configuration files from this address (the router). The
configuration files will be located on the voice-capable router.
CMERouterX(dhcp-config)# option 150 ip 10.X5.0.1

Step 3 Verify and Configure Firmware

a. From privileged mode, use the show flash: command to verify the IP phone firmware files that
are present. The firmware files for a 7960 and 7940 will start with “P003.” For example,
P00303020214.bin. Do not continue to Step 4 until the IP phone firmware files are present in
flash.

For a 28x1 router: If these files are not there, there is a file that the instructor must obtain from

32 - 102 IP Telephony v1.0 Lab 3.1.2 Copyright © 2005, Cisco Systems, Inc.
 the Cisco site that starts with the letters “cme-basic” and has a file extension of “.tar”. An
example of the filename is cme-basic-123-11T.tar.
Note: The .tar file must match the IOS version on the CME router.

The file must be extracted and uploaded to the router Flash memory from a TFTP server. Copy
the .tar file into the appropriate TFTP server folder. From privileged mode, use the archive tar
/xtract tftp://tftp_server_ip_address/.tar_filename flash:. An example of this command is as
follows: archive tar /xtract tftp://10.3.0.33/cme-basic-123-11T.tar flash:.
For a 1760 router (on an older IOS): If these files are not there, the instructor must download
the IOS zip file and the Pxxx files are part of the zip file. For this model of router and this IOS,
upload any and all files that start with P003 from the downloaded file to the router Flash memory
using a TFTP server. An example of this command is copy tftp:P00303020214.bin flash:.
b. In the space provided, write down the firmware files present in flash memory that relate to IP
phones (the P003 files).
CMERouterX# show flash:
_________________________________________________________________
_________________________________________________________________

Step 4 Basic Phone Configuration

a. From global configuration mode, use the tftp-server flash:P003XXXX.XXX command to allow
the firmware files to be accessed through the TFTP server service running on the router. An
example of this command is as follows: tftp-server flash:P00303020214.bin

CMERouterX(config)# tftp-server flash:P003XXXXXXXX.XXX

Note: The filename typed after the flash: parameter is case-sensitive.

Repeat this command for all “P003” firmware files present in Flash memory.
b. From global configuration mode, enter telephony service mode.
CMERouterX(config)# telephony-service
c. To see the maximum allowable number of ephones (another name for IP phones) that this
system can use enter the command max-ephones ?.
d. In the space provided, write the maximum number of phones supported by the current router:
CMERouterX(config-telephony)# max-ephones ?
_________________________________________________________________
e. Set the maximum number of IP phones to two, as this will be sufficient for the classroom lab.
CMERouterX(config-telephony)# max-ephones 2
The max-dn command specifies the maximum number of directory numbers or virtual voice
ports supported by the router. The maximum number is IOS and platform-dependent. The
default number is zero.
To see the maximum allowable number of directory numbers that this system can use enter the
command max-dn ?.
CMERouterX(config-telephony)# max-dn ?

33 - 102 IP Telephony v1.0 Lab 3.1.2 Copyright © 2005, Cisco Systems, Inc.
 f. In the space provided, write the maximum number of directory numbers supported by the router
and IOS being used:
CMERouterX(config-telephony)# max-dn ?
_________________________________________________________________
g. Use the max-dn command to configure the maximum number of directory numbers to 20, as this
will be sufficient for the classroom lab.
CMERouterX(config-telephony)# max-dn 20
h. The load command updates the Cisco IOS Telephony Services (Cisco ITS) configuration file for
a specific type of IP phone to add the name of the correct firmware file that the phone should
load. This filename also provides the version number for the phone firmware that is in the file.
Cisco IP phones update themselves with new phone firmware whenever they are initially started
or reloaded. When a phone is started or rebooted, the phone reads the configuration file to
determine the name of the firmware file it should load and then looks for that firmware file on a
TFTP server.

Note: A separate load command is needed for each type of phone (although the 7940 and 7960
phones have the same firmware and share the 7960-7940 keyword).

Another keyword used with this command is the name of the firmware file. With the load
command, do not specify the file extension.

Specify the firmware version and associate it with a model of phone by entering the command
load model firmware_filename_without_extension. An example of this command when using
a 7940 and/or 7960 IP phone model is load 7960-7940 P00303020214.

Note: The tar filename used with the load command is entered without the filename extension
(such as .bin). Also, the filename is not case-sensitive with this command. Before using the load
command, view the model numbers available by typing load ?.
CMERouterX(config-telephony)# load ?
CMERouterX(config-telephony)# load model filename
Was the 7960-7940 model number used as part of the command? If not, why not? __________

____________________________________________________________________________
i. The IP phone will attempt to transfer a configuration file that it needs called XmlDefault.cnf.xml.
This file is automatically generated by the CME router through the use of the ip source-address
command and is placed in router memory. The XmlDefault.cnf.xml file contains the IP address
that the phones used to register for service. The phones use the SCCP (Skinny Client Control
Protocol) to do this. SCCP is commonly referred to as simply Skinny or the Skinny protocol.

Enter the ip source-address command to define the address and port number where the Cisco
CallManager Express router is listening for registrations (Skinny messages). This address
should correspond to a valid CME router IP address. Note the X in the command is the pod
number.
CMERouterX(config-telephony)# ip source-address 10.X5.0.1 port 2000

34 - 102 IP Telephony v1.0 Lab 3.1.2 Copyright © 2005, Cisco Systems, Inc.
 j. Use the create cnf-files command to build XML configuration files that will be used by the
phones during the boot process.
CMERouterX(config-telephony)# create cnf-files
k. What message(s) did the router display when the create cnf-files command was entered?

_________________________________________________________________________

_________________________________________________________________________
l. The keepalive command sets the time interval (in seconds) between messages that are sent
from the phone to the CME router. The default is 30 seconds, which is normally adequate. If the
default is set to too large a value, it is possible that notification will be delayed when a system
goes down.
m. What is the maximum number of seconds that can be set using the keepalive command and
how long is this in hours?

__________________________________________________________________________
n. Set the keepalive interval to 10 seconds.
CMERouterX(config-telephony)# keepalive 10
o. Use the show running-config | begin tele command to view the results of the manual
configuration.
CMERouterX# show running-config | begin tele
p. Ephone-dn stands for Ethernet phone directory number. It represents a line that connects a
voice channel to a phone so that calls can be made. An ephone-dn has one or more extensions
or phone numbers associated with it to allow calls to be made. An ephone-dn is similar to a
phone line. Each ephone has a number to identify it during the configuration process.

The ephone-dn command creates one virtual voice port and one or more dial peers. This
command automates the process of associating dial peers. The number of ephone-dns that are
created corresponds to the number of simultaneous calls that can be made because each
ephone-dn represents one virtual voice port in the router. This means that if you want more than
one call to the same number to be answered simultaneously, multiple ephone-dns (virtual voice
ports) are needed.

There are two types of ephone-dns: single-line and dual-line. On the most basic level, the single-
line option has one phone number associated to it. A dual-line can have one or two numbers
associated with it. The single-line option should be used when phone buttons have a one-to-one
correspondence to the regular phone lines that come into a CME system. The dual-line option
allows making two call connections at the same time using one phone line button.
Ensure no IP phones are plugged into the switch.

From global configuration command, type ephone-dn 1 ?

q. What two options are available? __________________________________________________

35 - 102 IP Telephony v1.0 Lab 3.1.2 Copyright © 2005, Cisco Systems, Inc.
 r. Add an ephone-dn for the first line appearance on the first phone in the pod by entering the
ephone-dn 1 dual-line command. The dual-line parameter defines the type of ephone-dn is
being created.
CMERouterX(config)# ephone-dn 1 dual-line

In ephone-dn mode enter the number X000 command (where X is the pod number).
CMERouterX(config-ephone-dn)# number X000
s. Enter a name that will be associated with this DN by entering the name firstname lastname
command. Either make up a name or use a student’s name. Example name Ray Hampton.
CMERouterX(config-ephone-dn)# name firstname lastname
Exit e-phone-dn configuration mode by typing exit.
t. From global configuration mode, enter the command ephone 1 to enter ephone configuration
mode for the first phone in the pod.
CMERouterX(config)# ephone 1
u. The MAC address of the IP phone will be needed in the next step. The MAC address is on a
sticker on the bottom of the phone. The sticker is normally located in the center. Upon close
inspection, the letters MAC are stenciled directly to the left of the white sticker that contains the
MAC address. In the space provided, write down the MAC of the first IP phone.
_________________________________________________________________

v. Assign the MAC address to ephone 1 with the mac-address H.H.H (where H is the four
hexadecimal characters). Note that the periods must be inserted between each set of four
characters, and the letters are not case-sensitive. An example entry is mac-address
0013.c43b.4999.
CMERouterX(config-ephone)# mac-address H.H.H

36 - 102 IP Telephony v1.0 Lab 3.1.2 Copyright © 2005, Cisco Systems, Inc.
 w. The button command is used to define properties to the buttons located to the right of the IP
phone’s LCD. The button command has a number that follows it with the number 1 representing
the top button on the IP phone. The number is followed by a separator character that specifies
phone characteristics. For example, the colon separator assigns the phone a normal ring, a
single pulse for internal calls and a double pulse for external calls.
CMERouterX(config-ephone)# button 1:1

Step 5 Verify Phone Registration

a. From privileged mode, enter the debug ephone register command.
CMERouterX# debug ephone register
b. Plug in the IP phone with MAC address configured previously.
c. View the ephone registration debugging output. This may take a few moments. Verify that the
phone has registered and the proper DN appears with the line.
d. Once the phone has registered, what is the last line of the debug output?

___________________________________________________________________________
e. Enter undebug all to turn off all debugging.
CMERouterX(config)# undebug all
f. Save the router configuration. It will be used to complete the next lab.

37 - 102 IP Telephony v1.0 Lab 3.1.2 Copyright © 2005, Cisco Systems, Inc.
Lab 3.1.3 CME Partially Automated Phone Setup

Objective
• Configure an IP phone using the partially automated process

Equipment Requirements
• Cisco CallManager Express (CME) capable router with .tar configuration files already extracted
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP Phones (one of which was configured in Lab 3.1.2 lab)

In this lab the ACME.com Company has decided to use the partially automated setup to configure
the Cisco CallManager Express router and phones. Use IOS commands to achieve the following
goals
• Configure the second IP phone through the use of the auto assign command
• Attach the second IP phone to the network
NOTE: This lab relies on lab 3.1.2 being successfully completed. Redo lab 3.1.2 if necessary to
configure one IP phone before starting this lab.

38 - 102 IP Telephony v1.0 Lab 3.1.3 Copyright © 2005, Cisco Systems, Inc.
Step 1 Add a Second IP Phone by using the Auto Assign Method
a. Ensure the second IP phone is not connected to the switch. Add a second ephone-dn by using
the ephone-dn 2 dual-line command.
CMERouterX(config)# ephone-dn 2 dual-line
b. Use the number X001 command to add a DN (where X is the pod number).
CMERouterX(config-ephone-dn)# number X001
c. Enter telephony service mode by entering the telephony-service command from global
configuration mode.
CMERouterX(config)# telephony-service
d. The auto assign command is used to partially automate the IP phone configuration process.
The auto assign command specifies a range of ephone-dn numbers to assign newly discovered
IP phones. This method is used when there are multiple phones to install and each phone has a
unique extension number.

A phone type can be specified so that all 7940 IP phone models receive an extension in a
particular range and all 7960 models receive an extension in a different range of numbers.

View the models supported by the auto assign command by typing the following command:
CMERouterX(config-telephony)# auto assign 2 to 2 type ?
e. How many IP phone models are listed? _________________________________________
f. For this lab, the basic concept of automatic number assignment is being demonstrated, so
simply enter the command auto assign 2 to 2 from telephony-service configuration mode.

Step 2 Connect an IP Phone

a. From privileged mode, enter the debug ephone pak command, which allows ephone packets to
be displayed.
b. Connect the second IP phone to the appropriate switch port that has been configured for IP
Telephony. Verify the switch configuration if necessary.
c. View the ephone pak debugging output. This may take a few moments. Once the phone has
registered, what is the last line of the debug output?

___________________________________________________________________________
d. Verify that both phones are registered and configured by typing the show ephone command.
e. What indication is shown in the output to prove that both phones are configured properly?
___________________________________________________________________________
f. From one of the IP phones, press the lower right button that has a speaker icon. A dial tone
sounds.
g. After approximately 10 seconds of no input, what sound emits from the phone?
__________________________________________________________________________
h. Is this the sound you normally hear on an analog phone when the phone is taken off the hook
and a number has not been dialed? _________________________
i. Press the lower right button again to cancel the speaker function.

39 - 102 IP Telephony v1.0 Lab 3.1.3 Copyright © 2005, Cisco Systems, Inc.
 j. Lift the handset of the first IP phone and dial the other IP phone by pressing the four digit
identifier of the second phone. This number is located in the upper right display of the second
phone.
k. If the second IP phone rings, save your configuration by using the copy running-config
startup-config. If unsuccessful, troubleshoot as necessary.

40 - 102 IP Telephony v1.0 Lab 3.1.3 Copyright © 2005, Cisco Systems, Inc.
Lab 4.1.1 Configuring a FXS Port

Objective
• Configure a router FXS port for an analog phone

Equipment Requirements
• Cisco CallManager Express (CME) capable router with a FXS port
• Inline power capable switch or non-inline power switch with power injectors
• One analog phone with RJ-11 cable
• One IP phone

In this lab the ACME.com Company wants to be able to reuse an analog phone for emergency calls.
The analog phone plugs into the router FXS port. A similar configuration could be done for an analog
fax machine or another analog device.
• Configure the router for FXS capability
This lab relies on labs 2.1.1, 2.1.2, and 3.1.1 being successfully completed and loaded.

41 - 102 IP Telephony v1.0 Lab 4.1.1 Copyright © 2005, Cisco Systems, Inc.
Step 1 Verify FXS interface
a. Power on the router and switch.
b. Connect the IP phones. Test them by calling from one phone to another.
c. Use the show hardware privileged mode command to verify a FXS interface is installed in a
router.
d. How many FXS interfaces are installed based on the command output? ___________________
e. Look at the router and notice how the slots where WICs are installed are numbered. On a 2800
series router the slots are numbered to the side of the cards. On a 1760 or 2600 series router,
the slots are numbered below the WIC slot.
f. What slot is the FXS card installed into the router? ______________________________
g. Use the show voice port summary command to see a brief summary of the voice ports
installed on a router. The Ports column shows the slot that the FXS WIC is installed in the router.
The Ports column shows the WIC in a slot/subunit/port format.
h. How are numbers shown for the FXS WIC in the Ports column of the command output?

__________________________
i. Use the show voice port slot/subunit/port command to see detailed information about the
FXS card. For example, if the FXS WIC lists as 0/3/0 and 0/3/1 in the Ports column, the
command would be show voice port 0/3/0 or show voice port 0/3/1.
j. What is the Operation State of the voice port? _________________________________
k. What is the Administrative State of the voice port? ______________________________
l. Use the show running-config | begin voice-port command to see the section of the
configuration that deals with the voice ports. Notice that the syntax following voice-port is the
same as the previous show commands.
m. Using the show running-config command, can you determine whether the voice card is a FXS
or FXO card? ____________

Step 2 Connect Analog Phone

a. Connect an analog phone to FXS port 0 on the router using a phone cable. The FXS ports are
labeled with a 0 or a 1. Reference the photo below.

42 - 102 IP Telephony v1.0 Lab 4.1.1 Copyright © 2005, Cisco Systems, Inc.
 b. Access global configuration mode on the router and configure the FXS port for connectivity. The
first step is to configure a dial-peer for POTS connectivity.
CMERouterX(config)# dial-peer voice 1 pots

c. The destination-pattern number command defines the phone number that can be used to
reach the analog phone. Use Table 2 Router FXS Port 0 column to locate a number that
corresponds to the appropriate pod. (For example, Pod 3 would use the command: destination-
pattern 5555088.) Note that the destination-pattern command can be used in other, more
flexible scenarios.
CMERouterX(config-dial-peer)# destination-pattern number
d. The port X/X/0 command associates a dial peer with a specific voice port. Another way of
looking at this is that when someone dials the number listed in the destination-pattern
command, the call is routed to the voice port referenced in this command. The first X is the slot,
the second X is the voice interface subunit, and the 0 is the port number. This slot, subunit, and
port numbers are the same numbers researched in previous questions.
CMERouterX(config-dial-peer)# port X/X/X
e. Save the router configuration.
f. From the analog phone dial the four digits extension of either IP phones. The IP phone should
ring. Troubleshoot if necessary until the IP phone rings.
g. What number shows on the IP phone when the analog phone rings? ______________________
h. From the IP phone, dial the seven digits for the analog phone. This number is the number that
showed on the IP phone display in the previous step.
i. Does the analog phone ring? If not, troubleshoot as necessary. __________________________

43 - 102 IP Telephony v1.0 Lab 4.1.1 Copyright © 2005, Cisco Systems, Inc.
Lab 4.1.2 Configuring a FXO Port

Objective
• Configure a router FXO port for an analog phone

Equipment Requirements
• Cisco CallManager Express (CME) capable router with a FXO port
• Inline power capable switch or non-inline power switch with power injectors
• Adtran
• Two IP phones
• Two analog phones

This lab relies on labs 2.1.1, 2.1.2, 3.1.1, and 4.1.1 being successfully completed and loaded.

In this lab the ACME.com Company has configured the IP phones and now wishes to configure the
analog connection to the PSTN. This lab will allow an outbound call only.

44 - 102 IP Telephony v1.0 Lab 4.1.2 Copyright © 2005, Cisco Systems, Inc.
Step 1 Configure the FXO Port
a. Connect a RJ-11 phone cable from the lowest numbered FXO port on the router to a port on the
Adtran Octal FXS card.
b. What port on the Adtran was used to connect the FX0 router port? _______________________
c. What slot does the FXO card use on the router? ______________________________________
d. Use the show running-config | begin voice-p command to verify the slot number and the
format of the slot number.
e. Write the format shown in the show running-config command output of the FXO port 0. ______
f. From global configuration mode, use the command voice-port slot/subunit/port to enter the
configuration for the FXO port. The slot/subunit/port is the numbers representing the FXO card
shown in the show running-config command. An example of this command is voice-port 0/2/0
CMERouterX(config)# voice-port slot/subunit/port
g. Enter the ring number 2 command to set the FXO port to answer after two rings. The default
number of rings is one ring. Normally the default is fine so that incoming calls are answered
quickly. If other equipment that can be used to answer incoming calls (such as a fax machine),
the ring number value might want to be set to a higher value to give the equipment sufficient
time to respond. In that case, the FXO interface would answer the call if the other equipment did
not answer the incoming call within the configured number of rings.

This command is not applicable to FXS ports because these types of ports do not receive ringing
on incoming calls.
CMERouterX(config-voiceport)# ring number 2

Step 2 Configure the Dial Peer

a. From global configuration mode, create an analog dial peer with the command dial-peer voice 5
pots.
CMERouterX(config)# dial-peer voice 5 pots
b. Use the command destination-pattern 5556... to set the digits that will match this dial-peer.
This command sets the pattern to any call that comes in destined for 5556XXX where the X’s are
any numbers from 0 to 9. The periods shown in the command define the dial pattern digit as any
number.
CMERouterX(config-dial-peer)# destination-pattern 5556...
c. Use the command port slot/subunit/port to associate the FXO port being used with dial-peer
number 5.
CMERouterX(config-dial-peer)# port slot/subunit/port
d. The router needs to know which phone number digits to forward for voice calls. Use the
command forward-digits all to forward all the digits (the full length of the destination dial
pattern) to the PSTN (the Adtran).
CMERouterX(config-dial-peer)# forward-digits all
e. Connect an analog phone to a port on the Adtran Octal FXS card. Ensure a second analog
phone connects to the router FXS port 0.

45 - 102 IP Telephony v1.0 Lab 4.1.2 Copyright © 2005, Cisco Systems, Inc.
 f. From the analog phone attached to router FXS port, dial the number associated with the analog
phone attached to the Adtran. The phone numbers used on the Adtran Octal FXS ports are as
follows: port 1 phone number is 555-6001; port 2 is 555-6002; port 3 is 555-6003, etc. The
analog phone connected directly to the Adtran port should ring.
g. Does the called analog phone ring? If not, perform appropriate troubleshooting before
proceeding. ____________
h. From enable mode on the router, debug the dial peer information.
CMERouterX# debug voice dialpeer all
i. While viewing the debug output, list the line that proves that the dial peer works correctly.

_______________________________________________________________________
j. Turn the debugging off.
CMERouterX# undebug all
k. Test the configuration by calling from an IP Phone to the analog phone attached directly to the
Adtran.
l. Did the call work? If not, perform appropriate troubleshooting before proceeding. ___________

46 - 102 IP Telephony v1.0 Lab 4.1.2 Copyright © 2005, Cisco Systems, Inc.
Lab 4.1.3 Configuring PRI Interface and DID

Objective
• Configure a router POTS and PRI interface

Equipment Requirements
• Cisco CallManager Express (CME) capable router with a T1 PRI port
• Inline power capable switch or non-inline power switch with power injectors
• Two IP phones
• Two analog phones
• Adtran
• Special T1 cable

47 - 102 IP Telephony v1.0 Lab 4.1.3 Copyright © 2005, Cisco Systems, Inc.
 This lab relies on labs 2.1.1, 2.1.2, 3.1.1, and 4.1.1, being successfully completed and loaded.
In this lab the ACME.com Company has decided that the analog connection to the PSTN is not
sufficient and, as a result, a PRI will be added to give additional capacity and to add DID capability.
The analog connection will be kept for a secondary connection to the PSTN. Configure the PRI with
the following settings.
Note: This lab uses the Adtran for simulating a PBX. Ensure you have the loaded the latest Adtran
IP Telephony configuration for this lab. If you are using the four port Quad T1/PRI card in the Adtran,
ensure the card is in slot four of the Adtran chassis. A special cable is used to connect the router T1
PRI port to the Adtran T1 port; a standard crossover or straight-through cable will not work. If you
have to make a cable, the RJ-45 connector pinouts are 1-4, 2-5, 4-1, 5-2.

There are multiple types of network modules (NMs) that can be used for T1 connections. If the router
has a network module it labeled as NM-DHV2-1T1/E1, the special commands are provided in the
lab.

Step 1 Locate the T1 Port on the CME Router

a. Use the show diag command to view the hardware installed. Locate the T1 card in the
command output and determine what slot it is installed.
b. In what slot does the show diag command show the T1 card? ___________________
c. Perform a show running-config command from enable mode.
d. Does the T1 interface appear in the output? If so, how does it list _______________________
Note that the first number listed in the output is the slot number. This number is important in a
later command.

IMPORTANT: If the T1 interface does not appear, use the global configuration command card
type t1 slot 1 (where slot is the number documented previously). Note that this command is
only needed on the NM–HDV2-1T1/E1 module.
e. Look at the router ports and locate a port that is labeled CTRL T1/E1 or CTRLR T1. This is the
T1 port. The T1 module is integrated into or inserted into the NM-HDV card.
f. Connect a cable from the router T1 port to a T1 port on the Adtran (see table below for correct
Adtran Port number). The Adtran can have just one T1 port, or an optional card can be installed
that provides four more T1s. The optional card is labeled Quad T1/PRI. The cable that is used to
connect the router T1 port to any Adtran T1 port is a special cable. Refer to the note at the
beginning of the lab for connector pinouts.
Pod Number Adtran T1/PRI Port Number
1 T1 Network Module- Port
2 Quad T1/PRI – Port 1
3 Quad T1/PRI – Port 2
4 Quad T1/PRI – Port 3
5 Quad T1/PRI – Port 4

48 - 102 IP Telephony v1.0 Lab 4.1.3 Copyright © 2005, Cisco Systems, Inc.
Step 2 Configure the ISDN Switch Type
a. From global configuration mode, use the command isdn switch-type primary-ni to set the PRI
switch type. Note that this type must be the same one being used by the provider. In this lab, the
provider is the Adtran unit, and it has been configured with the primary-ni ISDN switch type.
CMERouterX(config)# isdn switch-type primary-ni
b. What other ISDN switch types are available? ________________________________________
___________________________________________________________________________

Step 3 Configure the T1 Controller

a. The network-clock-participate command allows the ports on a specific module or voice WAN
interface card (VWIC) to use the network clock for timing. The alternative is to restrict a device to
use its own clocking signals.
b. From global configuration mode, enter the command network-clock-participate wic
slot_number (where slot_number is the physical slot where the T1 port is installed). An
example is as follows: CMERouterX(config)# network-clock-participate wic 1
or CMERouterX(config)# network-clock-participate slot 1
CMERouterX(config)# network-clock-participate wic slot number
c. From global configuration, type controller t1 ? to determine what slot numbers are available. If
there is only one T1 card installed, only one number lists.
d. How many slot numbers are available in the help output? ____________
e. From global configuration mode, enter the mode to control the T1 port by using the controller t1
slot/port_or_subslot/port command. The slot/port_or_subslot/port parameters are the same
as what was researched earlier. An example in the 2811 router would be controller t1 1/0/0 or
controller t1 1/0 (depending on NM-HDV2-1T1/E1 type).
CMERouterX(config)# controller t1 slot/port_or_subslot/port
e. In T1 controller mode, enter the command framing esf to set the type of framing used.
CMERouterX(config-controller)# framing esf
f. In T1 controller mode, enter the command linecode b8zs to set the line coding.
CMERouterX(config-controller)# linecode b8zs
f. Set the clocking to the line with the clock source line command.
CMERouterX(config-controller)# clock source line
g. Use the command pri-group timeslots 1-12 to assign the first 12 channels to the PRI.
CMERouterX(config-controller)# pri-group timeslots 1-12
Note: If an error appears that there are not enough DSP resources, reduce the number of
timeslots to 8 (1-8 in the command).

The B channels on the TI should go up and messages to that effect should be seen on the
console.

49 - 102 IP Telephony v1.0 Lab 4.1.3 Copyright © 2005, Cisco Systems, Inc.
 h. Use the command show isdn status and verify that Layer 1 is ACTIVE, and that Layer 2 shows
MULTIPLE_FRAME_ESTABLISHED.
CMERouterX# show isdn status
i. Did the show isdn status command output show the proper states (ACTIVE and
MULTIPLE_FRAME_ESTABLISHED)? If not, perform appropriate troubleshooting. __________
j. In the show isdn status output notice on the second line of the output that a serial port is listed.
k. Write the serial interface port number as this number is shown in the command output. This
number is needed in the next step. _______________________
l. Use the show interface serial mod/port_or_subslot/port:23 to verify that the interface status
is up and up. Examples of this command on a 2811 router are show interface serial 1/0/0:23 or
show interface serial 1/0:23 (depending on the hardware being used).
CMERouterX# show interface serial mod/port_or_subslot/port:23

Step 4 Configure the Dial-Peer to Call the Analog Phone

a. Reference Table 2 to test the configuration. Before testing the TI, test standard phone
configuration by calling one of the IP phones from the analog phone attached to the router FXS
port. (Note: only four digits are needed for dialing.)

Note that if any connection exists between the router FX0 port and the Adtran unit, remove that
connection.
b. Does the analog phone to IP phone connection work properly? If not, troubleshoot as necessary.
_________________
c. Connect a second analog phone to the port on the Adtran Octal FXS that corresponds to your
pod number. For example, if pod 2 is being used, connect the analog phone to port 2 of the
Adtran Octal FXS card. Place a call from one of the IP phones to the analog phone connected
directly to the Adtran. (Note: The Adtran analog (FXS) port 1 phone number is 555-6001; port 2
is 555-6002; port 3 is 555-6003, etc.) Note that the call should not connect.

From the analog phone connected to the FXS router port, call the analog phone connected
directly to the Adtran analog (FXS) port. (555-600x, where x is the pod number).
d. Based on what has been learned thus far, why did the phone calls fail? __________________

__________________________________________________________________________
e. What audio and visual indications were shown on the IP phone when the call was made?

____________________________________________________________________________
f. A previous lab configured a dial-peer for the local FXS port. This step and the ones that follow
configure a dial-peer for a phone number on the simulated PBX (Adtran). This dial-peer will use
the PRI port on the router to access the cloud (the analog (FXS) port on the Adtran). The dial-
peer voice command creates a specific dial-peer for an analog connection.
CMERouterX(config)# dial-peer voice 2 pots
g. Commands in this step tell the router which port to forward the call through for a specific number.
The destination-pattern number command defines the phone number that will be forwarded.
Different symbols can be used to define the number or range of numbers in the destination

50 - 102 IP Telephony v1.0 Lab 4.1.3 Copyright © 2005, Cisco Systems, Inc.
 pattern. For example, the command destination-pattern 555[4,6]… directs the router to send a
call starting with 5554XXX or 5556XXX out the specified port. The numbers in the brackets
mean either a 4 or a 6. The three periods represent any number 0-9. This step uses this
command syntax to allow any number starting with 5554 or 5556 to send out the port designated
in the next step.
CMERouterX(config-dial-peer)# destination-pattern 555[4,6]…
h. The port X/X/X:23 command references the serial interface associated with the T1 controller
configured earlier on the router. Type do show running config at the command line to verify the
serial interface number, or refer to the earlier question. An example of a serial port interface
number is as follows: port 1/0/0:23 or port 1/0:23 (depending on what model of NM-HDV2-
1T1/E1 is being used).
CMERouterX(config-dial-peer)# port X/X/X:23
i. The router needs to know which phone number digits to forward for voice calls. Use the
command forward-digits all to forward all the digits (the full length of the destination dial
pattern) to the PSTN (the Adtran).
CMERouterX(config-dial-peer)# forward-digits all
j. Test the configuration by calling the analog phone attached to the Adtran analog (FXS) port from
an IP phone. The Adtran FXS port 1 phone number is 555-6001; port 2 is 555-6002; port 3 is
555-6003, etc.
k. Was the call successful? If not, perform appropriate troubleshooting? _____
l. What message appears on the IP phone when a call is successfully made to the analog phone
connected directly to the Adtran FXS port? _________________________________
m. Save the router configuration.

Step 5 Configure the Dial-Peer to Call from the analog phone on the Adtran
a. Test the current configuration by calling the analog phone (seven digits) connected to the router
FXS port from the analog phone attached to the Adtran analog (FXS) port. The call should fail.
b. Did the call connect?_______ Why not? ____________________________________________
_____________________________________________________________________________
c. A previous step configured a dial peer from the router to the simulated PBX (the Adtran). The
next few steps configure a dial peer that allows a call made from the analog phone connected to
the Adtran into the router using the PRI card.
CMERouterX(config)# dial-peer voice 3 pots
d. Commands in this step tell the router which numbers to allow from the outside world into the
router for processing. The incoming called-number number command defines the numbers
allowed for an incoming call for a specific dial peer. Note that the three periods that follow the
four fives in this command are part of the command.
CMERouterX(config-dial-peer)# incoming called-number 5555…
e. Use the direct-inward-dial to enable Direct Inward Dialing (DID). DID is a service provided from
the local phone company that provides a block of numbers used to call into a company’s own
PBX. When DID is used, a company can assign a company employee a phone number without
requiring a physical line into the PBX (Adtran) for each person.
CMERouterX(config-dial-peer)# direct-inward-dial

51 - 102 IP Telephony v1.0 Lab 4.1.3 Copyright © 2005, Cisco Systems, Inc.
 f. Use the port X/X/X:23 command to apply the dial peer to a specific interface. This command
allows calls that come in from the previously defined numbers (5555xxx) to be allowed through a
particular router port. An example of this command is as follows: port 1/0/0:23 or port 1/0:23
(depending on what model of NM-HDV2-1T1/E1 is being used). Use the port parameters
previously documented in a question.
CMERouterX(config-dial-peer)# port X/X/X:23
g. Test the configuration by calling from the analog phone attached to the Adtran analog (FXS) port
to the analog phone connected to the FXS port on the router.
h. Did the call work properly? If not, perform appropriate troubleshooting. ____________
i. Save the router configuration.

52 - 102 IP Telephony v1.0 Lab 4.1.3 Copyright © 2005, Cisco Systems, Inc.
Lab 4.1.4 Configuring VoIP Dial-Peers Across a WAN Link

Objective
• Configure the VoIP dial peers across a WAN link.

Equipment Requirements
• Two Cisco CallManager Express (CME) capable routers with a serial port
• Two inline power capable switch or non-inline power switch with power injectors
• Adtran
• Two IP phones
• Two analog phones

This lab relies on labs 2.1.1, 2.1.2, and 3.1.1 being successfully completed and loaded.
In this lab the ACME.com Company has added another site with its own CallManager Express. A
WAN connection to the other site will need to be configured and tested.

53 - 102 IP Telephony v1.0 Lab 4.1.4 Copyright © 2005, Cisco Systems, Inc.
Step 1 Configure the Serial Interface
a. In this lab, Pod 1 and Pod 2 will partner, and Pod 3 and Pod 4 will partner.
b. Ensure that a serial cable connects from the lowest serial interface on the lowest pod number
router terminating on the other pod’s lowest number router serial interface.
c. On both pods, use the show ip interface brief command to verify that (1) a serial interface is
installed and (2) the lowest numbered serial interface.
d. What is the port/slot number assigned to the lowest numbered serial interface? ____________
e. On both pods, use the show controllers serial mod/port for the lowest serial interface and
verify if the cable is a DCE or DTE. Examples of this command are show controllers serial 0/0
or show controllers serial 0/1/0.
CMERouterX# show controllers serial mod/port
f. Type the interface serial mod/port command from global configuration mode to access the
serial interface. Examples of this command are interface serial 0/0 or interface serial 0/1/0.
CMERouterX(config)# interface serial mod/port
g. If the pod has the DCE end of the cable, use the command clock rate 115200 to set the clock
rate of the lowest serial interface.
CMERouterX(config-if)# clock rate 64000
h. Use the encapsulation hdlc command to configure the serial link encapsulation to HDLC.
CMERouterX(config-if)# encapsulation hdlc
i. Refer to Table 1 for the appropriate IP address to apply to the serial interface.
CMERouterX(config-if)# ip address 10.X.0.X 255.255.255.0
j. Use the command no shutdown to enable the serial interface.
CMERouterX(config-if)# no shutdown
k. Wait for your partner pod to complete the previous steps. Verify connectivity by using ping to test
the serial connection. Ping the address of your partner pod serial interface. Enter ping 10.Y.0.X
(refer to Table 1 for the partner pod IP address).
l. From an IP phone connected to the pod, attempt to dial a four digit extension numbers of one of
the partner pod IP phones.
m. What was the result, and why is this result? _______________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
n. What message displayed on the IP phone when the call did not complete? _________________

Step 2 Configure the Dial Peer

a. From global configuration mode, create a new dial peer with the command dial-peer voice 6
voip.
CMERouterX(config)# dial-peer voice 6 voip

54 - 102 IP Telephony v1.0 Lab 4.1.4 Copyright © 2005, Cisco Systems, Inc.
 b. Associate a pattern to the dial peer by using the global configuration mode command
destination-pattern digits. Refer to Table 2 for the destination patterns being used. Depending
on the pod number, use one of the following commands to configure a destination pattern. Note
that the period(s) at the end of the command is part of the command.
Pod 1- destination-pattern 50[3,4,5].
Pod 2- destination-pattern 50[0,1,2].
Pod 3- destination-pattern 51[0,1,]..
Pod 4- destination-pattern 50[6,7,8].
CMERouterX(config-dial-peer)# destination-pattern digits_fm_list
c. Use the session target ipv4:10.Y.0.X (where the IP address is the partner pod router’s serial
interface address).
CMERouterX(config-dial-peer)# session target ipv4:10.X.0.X
d. The G711 codec is what is used to translate analog voice data to a digital format. G711 uses a
64kbps data rate. Manually configure the codec to be used by entering the command codec
g711ulaw. This codec will be used by any call that matches this dial peer.
CMERouterX(config-dial-peer)# codec g711ulaw

Step 3 Test the Configuration

a. Dial a four digit extension numbers of one of the phones in your partner’s pod and stay
connected. The lowest number pod partner should count aloud the numbers one to ten slowly
into the phone.
b. How is the voice call quality? ____________________________________________________
___________________________________________________________________________
c. Is the quality of the voice acceptable? ____________________________________
d. Coordinating with your partner pod, place a second simultaneous call between the pods using a
four digit extension. This will force two calls on the WAN link. The highest number pod partner
counts aloud from number one to number 10. After counting, remain connected.
e. How is the voice quality? Is it the same, better, or worse? _______________________________
_____________________________________________________________________________
f. Verify the codec being used by the call is G.711 by quickly pressing blue i or question mark
button (depending on the model of phone) on the IP phones twice while the calls are connected.
g. What does the IP phone display to indicate the codec being used? _______________________
h. Hang up both calls.

Step 4 Reconfigure the Codec

a. From global configuration mode on both pods, access the dial peer with the command dial-peer
voice 6 voip.
CMERouterX(config)# dial-peer voice 6 voip

55 - 102 IP Telephony v1.0 Lab 4.1.4 Copyright © 2005, Cisco Systems, Inc.
 b. The G729 codec uses an 8kbps data rate. Reconfigure the codec to use the G729 codec by
entering the command codec g729br8.
CMERouterX(config-dial-peer)# codec g729br8
c. Coordinate with the partner pod to place two simultaneous calls across the WAN link by dialing
the four digit extensions.
d. How is the voice quality? Remain connected._________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
e. On the IP phone, verify the codec is G.729 by quickly pressing the blue i or ? (question mark)
button twice (depending on the model of phone) while the calls are still connected.
f. Save the configuration by using the command copy running-config startup-config.

56 - 102 IP Telephony v1.0 Lab 4.1.4 Copyright © 2005, Cisco Systems, Inc.
Lab 4.1.5 Configuring Class of Restriction

Objective
• Configure Class of Service on the IP telephony network.

Equipment Requirements
• Two Cisco CallManager Express (CME) capable routers with a serial and PRI ports
• Two inline power capable switch or non-inline power switch with power injectors
• Adtran
• Two IP phones
• Two analog phones

This lab relies on labs 2.1.1, 2.1.2, 3.1.1, 4.1.1, 4.1.3, and 4.1.4 being successfully completed and
loaded.
In this lab ACME.com wishes to implement Class of Service to restrict access to where certain IP
phones can call.

57 - 102 IP Telephony v1.0 Lab 4.1.5 Copyright © 2005, Cisco Systems, Inc.
 • Configure the lowest numbered IP phone to be able to call over the WAN, but not over the PSTN
• Configure the highest numbered IP phone to be able to call to any destination that the router can
call
• The analog phone should be able to call across the WAN or the analog PSTN
• The digital PSTN should not be available to the analog phone

Step 1 Configure Class of Restriction

a. In this lab do NOT save the changes made to the router. A Class of Restriction (COR) is used to
determine which incoming dial peer can use which outgoing dial peer to make a call. A dial peer
can have one incoming and one outgoing COR list. The cor command is used to set the dial-
peer COR parameter for dial peers and directory numbers. COR allows a company to deny
certain call attempts on the basis of the incoming and outgoing CORs configured on the dial
peers. The COR could be used to block calls to 900 numbers from company phones.

The CME admin guide from Cisco gives another excellent example of a COR.
b. From global configuration mode, enter the command dial-peer cor custom to enter the cor
mode.
CMERouterX(config)# dial-peer cor custom
c. Enter the first name by using the command name Analog.
CMERouterX(config-dp-cor)# name Analog
d. Enter the second name by using the command name PRI.
CMERouterX(config-dp-cor)# name PRI
e. Enter the final name by using the command name WAN.
CMERouterX(config-dp-cor)# name WAN
f. Type exit to return to global configuration mode.
g. Define a Class of Restriction (COR) list by using the command dial-peer cor list callAnalog.
CMERouterX(config)# dial-peer cor list callAnalog
h. Put a member in the COR list with the command member Analog.
CMERouterX(config-dp-corlist)# member Analog
i. Type exit to go to global configuration mode. Define a COR list by using the command dial-peer
cor list callPRI..
CMERouterX(config)# dial-peer cor list callPRI
j. Put a member in the COR list with the command member PRI.
CMERouterX(config-dp-corlist)# member PRI
k. Type exit to go to global configuration mode. Define a COR list by using the command dial-peer
cor list callWAN.
CMERouterX(config)# dial-peer cor list callWAN
l. Put a member in the COR list with the command member WAN.
CMERouterX(config-dp-corlist)# member WAN

58 - 102 IP Telephony v1.0 Lab 4.1.5 Copyright © 2005, Cisco Systems, Inc.
 m. Type exit to go to global configuration mode. Define a COR list by using the command dial-peer
cor list Type1.
CMERouterX(config)# dial-peer cor list Type1
n. Put a member in the COR list with the command member WAN.
CMERouterX(config-dp-corlist)# member WAN
o. Type exit to go to global configuration mode. Define a COR list by using the command dial-peer
cor list Type2.
CMERouterX(config)# dial-peer cor list Type2
p. Put the first of two members in the COR list with the command member WAN.
CMERouterX(config-dp-corlist)# member WAN
Put the second of two members in the COR list with the command member Analog.
CMERouterX(config-dp-corlist)# member Analog
q. Type exit to go to global configuration mode.

Step 2 Apply Class of Restriction to a Dial Peer

a. Enter dial-peer voice 2 pots to enter dial peer configuration mode.

CMERouterX(config)# dial-peer voice 2 pots
b. Assign an outbound COR list to the dial peer with the command corlist outgoing callAnalog.
CMERouterX(config-dial-peer)# corlist outgoing callAnalog
c. Without making a phone call, what phone calls do you expect to work and what phone calls do
you expect to not work? _______________________________________________________

___________________________________________________________________________
d. Type exit to go to global configuration mode. Enter dial-peer voice 3 pots to enter dial peer
configuration mode.
CMERouterX(config)# dial-peer voice 3 pots
e. Assign an outbound COR list to the dial peer with the command corlist outgoing callPRI.
CMERouterX(config-dial-peer)# corlist outgoing callPRI
f. Type exit to go to global configuration mode. Enter dial-peer voice 6 voip to enter dial peer
configuration mode.
CMERouterX(config)# dial-peer voice 6 voip
g. Assign an outbound COR list to the dial peer with the command corlist outgoing callWAN.
CMERouterX(config-dial-peer)# corlist outgoing callWAN
h. Type exit to go to global configuration mode. Enter ephone directory number mode by entering
the command ephone-dn 1.
CMERouterX(config)# ephone-dn 1

59 - 102 IP Telephony v1.0 Lab 4.1.5 Copyright © 2005, Cisco Systems, Inc.
 i. In ephone-dn mode, enter the command cor incoming Type1.
CMERouterX(config-ephone-dn)# cor incoming Type1
j. Type exit to go to global configuration mode. Enter dial-peer voice 1 pots to enter dial peer
configuration mode.
CMERouterX(config)# dial-peer voice 1 pots
k. Assign an outbound COR list to the dial peer with the command cor incoming Type2.
CMERouterX(config-dial-peer)# cor incoming Type2
l. Test the COR settings by attempting to dial a partner pod over the WAN, analog connection to
the PSTN, and the PRI connection to the PSTN. Test on all three phones. Remember that the
highest numbered IP phone should be able to call any destination the router has a dial peer. The
lowest numbered IP phone should not be able to call the phone connected directly to the Adtran.
m. Does the test work as it should? If not, perform appropriate troubleshooting. __________
n. When the test is successful, reload the router making sure you do not save the configuration.

60 - 102 IP Telephony v1.0 Lab 4.1.5 Copyright © 2005, Cisco Systems, Inc.
Lab 5.1.1 Configure GUI for System Administrator

Objective
• Configure and use the GUI system administrator interface

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Appropriate .tar file loaded on the router or available from the instructor or student assistant
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP phones
• TFTP Server application

This lab relies on labs 2.1.1, 2.1.2, and 3.1.1 being successfully completed and loaded.
In this lab ACME.com wishes to use a Web GUI instead of the CLI for adds, moves, and changes.
Currently the GUI is not installed or configured. Configure and use the GUI to do various
administrative tasks.

61 - 102 IP Telephony v1.0 Lab 5.1.1 Copyright © 2005, Cisco Systems, Inc.
 • Enable the GUI on the CallManager Express router using files located on the TFTP server
• Create a username and password
• Use the GUI to create an ephone-dn and assign it to one of the two IP phones
• Use the GUI to add a speed dial to one of the two IP phones
• Use the GUI to change the date and time format on the IP phones
• Use the GUI to change the system time

Step 1 Configure the GUI interface for the System Administrator

a. The router and switch should be configured with the basic configuration. The IP phones should
be plugged into the switch and configured with a basic configuration using any of the methods
previously demonstrated.
b. From one of the phones, dial the other phone. Does the call go through properly? If not,
troubleshoot as necessary. ________________________________________
c. From privileged mode, use the show flash: command to verify the IP phone GUI firmware files
are present. The firmware files for a 7960 and 7940 will include some HTML files such as
admin_user, ephone_admin, and telephony_service.

If these files are not present, there is a file that the instructor must obtain from the Cisco site that
starts with the letters “cme-gui” and has a file extension of “.tar”. An example of the filename is
cme-gui-123-11T.tar. Note that some of the older IOS versions did not combine these files in a
.tar file.

Note: The .tar file must match the IOS version on the CME router.

Once the .tar file is obtained from the Cisco site, the GUI files are extracted from the .tar file and
uploaded to the router Flash memory. This is done from a TFTP server. Copy the .tar file into the
appropriate TFTP server folder. From privileged mode, use the archive tar /xtract
tftp://tftp_server_ip_address/.tar_filename flash:. tftp_server_ip_address is the address of
the TFTP server (that contains the .tar file). .tar_filename is the name of the file that starts with
the letters “cme-gui” and has a filename extension of .tar. An example of this command is as
follows: archive tar /xtract tftp://10.3.0.33/cme-gui-123-11T.tar flash:. A successful extraction
shows an output similar to the following:

Loading cme-gui-123-11T.tar from 10.3.0.33 (via GigabitEthernet0/0.3):

!
extracting CiscoLogo.gif (1602 bytes)
extracting Delete.gif (953 bytes)
extracting Plus.gif (1347 bytes)!
extracting Tab.gif (174 bytes)
extracting admin_user.html (3845 bytes)!
extracting admin_user.js (641134
bytes)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!
!!!!
extracting dom.js (16344 bytes)!!!!
extracting downarrow.gif (864 bytes)

62 - 102 IP Telephony v1.0 Lab 5.1.1 Copyright © 2005, Cisco Systems, Inc.
 extracting ephone_admin.html (6146 bytes)!
extracting logohome.gif (4658 bytes)!
extracting normal_user.html (3724 bytes)!
extracting normal_user.js (76732 bytes)!!!!!!!!!!!!!!!
extracting sxiconad.gif (843 bytes)!
extracting telephony_service.html (2357 bytes)
extracting uparrow.gif (870 bytes)!
extracting xml-test.html (9968 bytes)!!
extracting xml.template (3311 bytes)!
[OK - 788992 bytes]
d. Was the extraction successful? If not, troubleshoot as necessary. ________________________

Step 2 Configure the GUI interface for the System Administrator

a. The CME GUI interface allows administrators to configure CallManager Express using web
access rather than from a console or Telnet connection. Enter the command ip http server to
enable the Web server on the Cisco CallManager Express router.
CMERouterX(config)# ip http server
b. Enter the command ip http path flash: to define that the location of the HTML files are in Flash
memory of the router. The HTML files on the router are needed to perform GUI administration.
CMERouterX(config)# ip http path flash:
c. Enter ip http authentication local to define that login credentials will be defined locally on the
router. Without this command, the default authentication is the router’s enable secret password,
or the enable password if enable secret is not set.
CMERouterX(config)# ip http authentication local
d. Move to the telephony service mode by using the command telephony-service.
CMERouterX(config)# telephony-service
e. From telephony service mode define a username and password used for web-based access.
The username will be ACMEadmin with a password of cisco.
CMERouterX(config-telephony)# web admin system name ACMEadmin
password cisco
f. Enter dn-webedit to allow changes to the Directory Number through the Web interface.
CMERouterX(config-telephony)# dn-webedit
g. Enter time-webedit to allow the Cisco CallManager Express time to be set from the Web
interface.
CMERouterX(config-telephony)# time-webedit
Currently, the only changes that can be made through the web interface are the directory
number and the time based on the commands just entered, but more can be configured.
h. Return to privileged mode and save the router configuration.

63 - 102 IP Telephony v1.0 Lab 5.1.1 Copyright © 2005, Cisco Systems, Inc.
Step 3 Configure a speed dial using the GUI
a. Ensure the PC that will be used to access the CME GUI either (1) connects to a switch port that
has been configured for the data VLAN or (2) connects to the 10/100 PC port on one of the IP
phones. The PC can be configured for DHCP and if so configured, should receive an IP address
from the CME router. Ensure the router has been configured for a data DHCP pool (see previous
lab). If the router has not been configured, the PC can be manually configured with an IP
address in the data VLAN IP address range. See Table 1 for these addresses.

If the PC connects to a switch port, ensure the switch interface is configured for (1) access mode
and (2) the data VLAN (X0 where X is the pod number).

The PC should be able to ping the router interfaces before any other step is attempted.
b. Can the PC ping all of the router interfaces? If not, troubleshoot as necessary. ___________
c. What IP address is assigned to the PC? __________________________________________
d. Open the Web browser on the PC and enter the URL of http://10.X0.0.1/ccme.html (where X is
the pod number). Attempt to log in using a blank username and the enable secret password.
e. Were you able to login using blank username and the enable password? Why or why not?
_____________________________________________________________________________
_____________________________________________________________________________
f. Try logging in again and when asked for credentials, use ACMEadmin for the username and
cisco for the password.
g. What are the five menu options available through the web interface? ______________________
_____________________________________________________________________________
h. From the Configure menu option, select Extensions. The currently configured extensions are
shown on the screen.
i. How many extensions display on the screen? If none, the phones have not been configured
correctly. Start this lab over. ______________________________________________________
j. From the Configure menu option, select Phones. The two configured phones should be listed. If
none are listed, the phones are not configured correctly. Start this lab over and connect the
phones properly.
k. In the Phone Physical ID(MAC Address) column, click on the first MAC address. The MAC
address is underlined. The phone line buttons list in a separate window in a table. Note that
popups may have to be enabled in order to see this window.
l. How many buttons list on the screen? Does this correspond to the correct number of buttons
located to the right of the IP phone’s LCD? _________________________________________
m. Scroll down until the Speed Dial Information section is reached. In the Speed Dial 1: textbox,
type in the four digit extension of the other IP phone. Normally, the number for the phone that is
being accessed is shown as the first button. For example, if configuring this for the IP phone that
currently has the extension of 1001 (shown higher in this web configuration window), type 1000
(the other IP phone extension). In the Label: textbox, type a name or description that will display
on the IP phone. An example is Alyssa.
n. Click on the Change button at the bottom of the screen. When prompted if the changes are to be
saved, click the OK button.

64 - 102 IP Telephony v1.0 Lab 5.1.1 Copyright © 2005, Cisco Systems, Inc.
 o. What feedback is received as a result of clicking the OK button? _______________________
p. In the message that appears on the screen, click the OK button to clear the message.
q. Look at the IP phone that was being changed. What happens as a result of creating a speed dial
using the GUI? ________________________________________________________________
r. Once the phone has reset, what has changed on the phone display?

_____________________________________________________________________________
s. Press the second button on the phone that was just configured (the one that contains the words
just created with the speed dial). What happens as a result?
____________________________________________________________________________

Step 4 Configure system time using the GUI

a. From the Configure menu, select System Parameters. Notice the different selections that can
be changed.
b. Use the System Time option to change the date and/or time to a different time than is currently
defined. Note that the current time is based on the time of the computer and not the router.
c. Click on the Set button to use the currently configured settings. Click on the OK button to save
the changes and select the OK button to acknowledge the save.
d. Select the Date and Time Format option from the left column. Change the format to a different
selection.
e. Reset the two IP phones by using the Configure drop down menu and selecting the Phones
option. Use the Reset All link to reset the phones. Click OK to reset the phones and OK again to
acknowledge the save.
f. View the changes as they occur on the IP phones. Record your observations.
_____________________________________________________________________________
g. From the Configure menu, select System Parameters again. Click on the Directory Service
option from the left column and select Name Schema.
h. What is the other name schema that can be selected? _________________________________
i. Click on the System Message option from the left column.
j. In the System Message: textbox, type in a message. Click on the Set button and click on OK to
save the changes. Click on the OK button to acknowledge the save.
k. How does the phone change as a result of the last configuration step?
_____________________________________________________________________________
l. How might a system administrator use this option? ____________________________________
_____________________________________________________________________________
m. Logout of the GUI Web page by clicking on the Logout option from the upper right portion of the
screen.
n. From the router CLI, save the configuration to be used in future labs.

65 - 102 IP Telephony v1.0 Lab 5.1.1 Copyright © 2005, Cisco Systems, Inc.
Lab 5.1.2 Configure GUI for Customer Administrator

Objective
• Configure and use the GUI interface for the customer administrator

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP phones
• TFTP server application

This lab relies on labs 2.1.1, 2.1.2, 3.1.1, and 5.1.1 being successfully completed and loaded.
In this lab ACME.com wants an administrative assistant to have the ability to perform a subset of the
tasks that the system administrator can perform in the GUI web interface. Configure the customer
administrator in CallManager Express to enable this.
• Create the customer administrator credentials using the GUI
• Verify changes using the CLI

66 - 102 IP Telephony v1.0 Lab 5.1.2 Copyright © 2005, Cisco Systems, Inc.
 • Create credentials of ACMEcust with a password of cisco
• Copy the XML file using a TFTP server
• Examine the context of the XML file

Step 1 Configure a Phone using the GUI interface for the Customer Administrator
a. Ensure the phones can connect to one another. If they cannot, redo previous labs.
b. Use the show running-config | begin tele command to view part of the current configuration.
CMERouterX# show running-config | begin tele
c. Open the Web browser on the student PC and enter the URL of http://10.X0.0.1/ccme.html
(where X is the pod number). Use ACMEadmin for the username and cisco for the password.
This allows access to the GUI as the system administrator.
d. Point to the Configure menu option, and select System Parameters. Ensure the Administrator’s
Login Account option (the first menu option on the left) is selected.
e. From the Admin User Type: drop-down menu, select Customer (instead of System).In the
Admin User Name: textbox, type in ACMEcust. Note that usernames are case sensitive in Call
Manager Express. The Customer Administrator category allows a person to be given rights to
change some of the phone parameters. The account by default has the ability to change the
same things as the administrator, but this account can be customized to remove authority.
f. Set the New Password and Confirm Password to cisco in both textboxes. Passwords are also
case sensitive.
g. Click on the Change button and select OK when asked to confirm the change. A confirmation
window pops up stating the change has been implemented. Click on OK.
h. Logout of the CallManager GUI by clicking on the Logout link in the upper right corner.

Step 2 Review Changes to the Configuration

a. Console into the Cisco CallManager Express router and go to privileged mode.
b. Use the show running-config | begin tele command to view the changes to the configuration.
CMERouterX# show running-config | begin tele
c. What changes to the configuration occurred as a result of adding the Customer Administrator?
____________________________________________________________________________

Step 3 Test the New Account

a. Return to the GUI CME Web page by typing the URL http://10.X0.0.1/ccme.html (where X is
the pod number) in a web browser.
b. When prompted for a username and password, use the newly-created Customer Administrator
account (ACMEcust for the username and cisco for the password).
c. How many System Parameters can be changed using the Customer Administrator account?
__________
d. Logout of the CallManager GUI by clicking on the Logout link in the upper right corner.
e. Open up another browser window and return to the CallManager Express GUI interface by
typing http://10.X0.0.1/ccme.html in the address line.

67 - 102 IP Telephony v1.0 Lab 5.1.2 Copyright © 2005, Cisco Systems, Inc.
 f. When prompted for a username and password, use the System Administrator account
(ACMEadmin for the username and cisco for the password).
g. How many System Parameters can be changed using the System Administrator account? _____
h. Note that the Customer Administrator and the System Administrator have the same level of
access. Logout of the CallManager GUI by clicking on the Logout link in the upper right corner.

Step 4 Download XML Template

a. Return to the router CLI.
b. Use the show flash: command to view the contents of Flash memory. Notice that there is a file
named xml.template saved in Flash.
c. Start the TFTP server application. The PC that has the TFTP server application should be
connected to the switch and be able to ping the router before any transfers occur.
d. Is there connectivity between the TFTP server and the router? _________________________
e. From the router privileged mode prompt, issue the command to copy the xml.template file in
Flash memory from Flash to the TFTP server.
CMERouterX# copy flash:xml.template tftp:
The transfer should be successful. Troubleshoot as necessary until the file transfers.
f. What indication is given that the TFTP transfer was successful? ________________________
g. Using a text editor such as Notepad, open the downloaded file (xml.template).
h. What is the first word found inside the greater than and less than symbols of the xml.template
file? _______________________________________________________________________
i. The xml.template file can be modified and uploaded to the router to modify what can be seen
through the web interface. The web customize load filename.xml command is used in
telephony-service router configuration mode to specify the new XML file to be used with the web
interface. This file must be copied up to the router Flash memory before it can be used.
Customizing the login is beyond the scope of this lab.
j. Save the router configuration.

68 - 102 IP Telephony v1.0 Lab 5.1.2 Copyright © 2005, Cisco Systems, Inc.
Lab 5.1.3 Configure GUI for Phone User

Objective
• Configure and use the GUI for the Phone User

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP phones

This lab relies on labs 2.1.1, 2.1.2, 3.1.1, 5.1.1, and 5.1.2 being successfully completed and loaded.

In this lab the ACME.com Company needs to configure user credentials so that the users can make
some settings of their assigned phones through the GUI Web interface. Configure two users as listed
below and test the levels of access.
• Configure a user named EFriend and a password of cisco for the IP phone with a sequence
number of 1 from the GUI

69 - 102 IP Telephony v1.0 Lab 5.1.3 Copyright © 2005, Cisco Systems, Inc.
 • Configure a user named KHampton and a password of cisco for the IP phone with a sequence
number of 2 from the CLI
• Open the GUI and log in as one of the user accounts created

Step 1 Configure a Phone using the GUI for the Phone User
a. Use the show running-config | begin ephone command to view part of the current
configuration.
CMERouterX# show running-config | begin ephone
b. Open the Web browser on the student PC and enter the URL of http://10.X0.0.1/ccme.html
(where X is the pod number). Use ACMEadmin for the username and cisco for the password.
c. From the main menu, point to Configure and select the Phones option.
d. Locate the Phone Sequence Number column. Select the link for the IP phone with a sequence
number of 1 by clicking on the MAC address located in the first column (Phone Physical ID) of
that same row. Note: Pop-up blocking may need to be disabled for this site.
e. In the window that displays as a result of clicking on the MAC address, what is the default value
for Call Blocking? [Exempt | Non Exempt] _________________________________________
f. Scroll to the Login Account section. In the Login Username textbox, add a username of EFriend
and a password of cisco. Note that the username and password are case sensitive. Click on the
Change button to save the configuration change. When prompted to save the change, click on
OK. When the confirmation message appears, click on OK.
g. From the main menu, point to Administration and select Save Router Config. When prompted
to save the change, click on the OK button. A message may appear that the change is delayed
because a Telnet session is active. This only occurs when a HyperTerminal session is active at
the same time as a Web session. Whether or not this message is displayed, proceed to step 1h.
h. Logout of the GUI Web interface by clicking on the Logout link in the upper right portion of the
screen.
i. Use HyperTerminal to access the Cisco CallManager Express router, and use the command
show running-config | begin ephone to view the changes made through the GUI Web
interface.
CMERouterX# show running-config | begin ephone
j. What changes to the configuration have been made in the ephone 1 section?

_____________________________________________________________________________

_____________________________________________________________________________
k. From global configuration mode, use the command ephone 2 to enter ephone configuration
mode.
CMERouterX(config)# ephone 2
l. Enter the command username KHampton password cisco to configure a phone user for the
second phone.
CMERouterX(config-ephone)# username KHampton password cisco

70 - 102 IP Telephony v1.0 Lab 5.1.3 Copyright © 2005, Cisco Systems, Inc.
 m. Save the router changes.
CMERouterX# copy running-config startup-config
n. Open a Web browser and use the URL http://10.X0.0.1/ccme.html (where X is the pod
number). Authenticate with the EFriend account and a password of cisco.
o. Point to the Configure menu option.
p. What is different from the other Web accounts? ______________________________________
q. Click on the Phone option (under Configure).
r. Does the system allow any phone except for ephone1 to be configured? ___________________
s. Logout of the Web GUI.

71 - 102 IP Telephony v1.0 Lab 5.1.3 Copyright © 2005, Cisco Systems, Inc.
Lab 5.1.4 Configuring Call Transfer and Call Forward

Objective
• Transfer calls and set up call forwarding

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP phones
• One analog phone

This lab relies on labs 2.1.1, 2.1.2, 3.1.1, 4.1.1, 5.1.1, and 5.1.2 being successfully completed and
loaded.
In this lab the ACME.com Company currently has the system default of blind transfers and wishes to
change to consultative transfers system wide. Configure CallManager Express to use consultative
transfers. However, the ability to forward calls should be restricted and the user should not be able to
forward calls from the IP phones.

72 - 102 IP Telephony v1.0 Lab 5.1.4 Copyright © 2005, Cisco Systems, Inc.
 • Configure consultative transfer
• Use the IP phone to configure call forward to the other IP phone
• Restrict the ability to forward calls from the IP phone using IOS commands

Step 1 Configure Call Transfer and Call Forward

a. Check connectivity between the analog phone and one of the IP phones. From the analog
phone, dial one of the IP phones.
b. Does the phone connection work between the analog phone and the IP phone? If not,
troubleshoot as necessary.
________________________________________________________
c. Note that a softkey button on the phone is an option selected by one of the four buttons at the
bottom of the IP phone display.

When the analog phone dials one of the IP phones and the IP phone is ringing, press the
Answer softkey button followed by the Trnsfer softkey button. A dial tone emits. Enter the
extension of the other IP phone. The other IP phone should ring.
d. Was the transfer successful? If not, troubleshoot as necessary.
___________________________
e. By default, the phone transfer from one IP phone to the other is blind. What is your best guess
as to what the term blind transfer means?
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
f. Access the router CLI. From global configuration mode, enter telephony-service mode.
CMERouterX(config)# telephony-service
g. Use the command transfer-system full-consult to enable consultative transfers.
CMERouterX(config-telephony)# transfer-system full-consult
h. From the analog phone, dial one of the IP phones. When the IP phone starts ringing, press the
Answer softkey button followed by the Trnsfer softkey button. A dial tone emits. Enter the
extension of the other IP phone. The other IP phone should ring. On the other IP phone (the
target IP phone) press the Answer softkey. Notice that the call is not automatically transferred
and the only connection where a conversation can occur is between the two IP phones. In fact,
the caller on the analog phone is on hold, and even if the analog phone is hung up, the call
transfer between the two IP phones continues.
i. From the IP phone that initiated the transfer press the Trnsfer softkey button a second time to
complete the transfer. Now the analog phone and the second IP phone have a connection. Hang
up all phones.
j. From the second IP phone, press the CFwdAll softkey button then enter the number of the first
IP phone followed by the # key. This forwards all calls to the other IP phone.

73 - 102 IP Telephony v1.0 Lab 5.1.4 Copyright © 2005, Cisco Systems, Inc.
 k. What message appears when all calls have been forwarded to another IP phone?

____________________________________________________________________________
l. From the analog phone, call the number of the second IP phone. The call should be forwarded to
the first IP phone.
m. Does the first IP phone ring? If not, troubleshoot as necessary. ________________
n. Press the CFwdAll softkey button on the second IP phone to disable the call forwarding.

Step 2 Examining Call Forward Features

a. From global configuration mode, enter ephone-dn 1 to enter ephone-dn mode.
CMERouterX(config)# ephone-dn 1
b. Enter the command call-forward max-length 0 to disable call forwarding from the first IP phone.
Note that even though call forwarding is disabling, a phone call can still be placed to the phone
and from the phone.
CMERouterX(config-ephone-dn)# call-forward max-length 0
c. List one example of when a company might disable call forwarding for an employee that has an
IP phone. ____________________________________________________________________

____________________________________________________________________________
d. Examine the router configuration to determine which IP phone uses ephone-dn 1.
e. What is the phone number assigned to ephone-dn 1 based on the router configuration output?

__________________________________________________________________________
f. From the IP phone with ephone-dn 1 assigned to it, press the CFwdAll softkey button.
g. What is different than before? __________________________________________________
h. Use the GUI Web interface as a phone user (for example, KHampton, cisco). Under the
Configure menu option, select Phone. In the Line Information section click on the hyperlink for
the line being configured (probably Line 1). Configure call forward busy, and call forward no-
answer to forward calls to the other IP phone’s number. In the timeout textbox enter 15 (18
seconds is the default). Click on the Change button. Then on the Configure > Phone page, scroll
down to the end of the page and click on the Save Changes button. Click on the OK button to
save changes, click on the OK button to acknowledge the changes. Notice that the user can still
configure call forward settings from the GUI even though the call-forward max-length 0 is set
from the router prompt.
i. What happens to incoming calls when call forward busy and call forward no answer options are
active and set to the other IP phone?______________________________________________
j. If a forwarding number was also entered into the call forward all textbox what would then happen
to calls to that number?___________________________________________________
____________________________________________________________________________
k. Use the analog phone to verify functionality of the call forwards.
l. Remove the call forwarding from the IP phone using any method.

74 - 102 IP Telephony v1.0 Lab 5.1.4 Copyright © 2005, Cisco Systems, Inc.
Lab 5.1.5 Configuring Call Park

Objective
• Configure the Call Park option

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP phones
• One analog phone

This lab relies on labs 2.1.1, 2.1.2, 3.1.1, 4.1.1, and 5.1.1 being successfully completed and loaded.

In this lab the ACME.com Company has an overhead page that is used by the company operator to
page someone that is not answering a transferred consultative call. The ability to park the call will be
needed so the person being paged can retrieve the call from any phone in the CallManager Express
system.

75 - 102 IP Telephony v1.0 Lab 5.1.5 Copyright © 2005, Cisco Systems, Inc.
 • Configure the ability to park a call at the extension X800 (where X is the pod number)
• Configure the system to send a reminder after 10 seconds and to repeat this three times
• Retrieve a parked call from a different IP phone

Step 1 Configure Call Transfer and Call Forward

a. From the router CLI global configuration mode, create an ephone to use as a “call park slot”—a
fake ephone that is simply used as a holding spot for a phone call. In this instance, the number
11 is being used.
CMERouterX(config)# ephone-dn 11
If a message appears that dn 11 exceeds the max-dn limit, move to the telephony-service
configuration mode and type the command max-dn 15. Return to global configuration and re-
enter the ephone-dn 11 command.
b. What message appears as a result of the ephone-dn 11 command? ___________________

____________________________________________________________________________
c. Use the number X800 (where X is the pod number) command to assign an extension.
CMERouterX(config-ephone-dn)# number X800
d. Use the command park-slot timeout 10 limit 3 to set a reminder after 10 seconds and to
terminate the call after three reminders.
CMERouterX(config-ephone-dn)# park-slot timeout 10 limit 3
e. What is the maximum amount of time in hours that can be programmed for the call park feature?
_________________________________________________________________
f. Try resetting the IP phones by using the keys on the IP phones and pressing the following
buttons: * * # * *. Note this will work on most 7940 IP phones, however it may not work on 7960
IP phones. If this method does not work then reset the IP phone using the method previously
learned from an earlier lab. Refer to lab 2.1.2 if necessary.
g. From the analog phone, call one of the IP phones and answer the call.
h. Use the more softkey button to find and press the Park softkey button. You may need to press
the more softkey multiple times before the Park softkey is seen.
i. Wait 10 seconds. What is heard on the analog phone and on the IP phone?

____________________________________________________________________________
j. Wait another 20 seconds. What happens to the call?___________________________________
_____________________________________________________________________________
_____________________________________________________________________________

76 - 102 IP Telephony v1.0 Lab 5.1.5 Copyright © 2005, Cisco Systems, Inc.
 k. The Park IP phone feature allows a call to be picked up from a remote location. Say that a
hardware store has multiple lines coming into the store. Every phone in every department does
not need every one of these lines to be connected to it. Instead, the Park feature can be used.
When the main office tells a department to pick up on a particular number, it could be the Park
feature that is being used. Another good time to use the Park feature is when someone is taking
a call in their office, the employee needs the boss to hear what the caller is saying. The
employee can park the call and pick the call back up in the supervisor’s office.

From the analog phone, call one of the IP phones and answer the call.
l. On the IP phone, use the more softkey button to find and press the Park softkey button.
m. From the second IP phone, use the more softkey button to find and press the PickUp softkey
button. When dial tone is heard, dial X800 (where X is the pod number) to retrieve the parked
call. Note that the number dialed is the same number that was programmed into the virtual
ephone-dn earlier in this lab.
n. The second IP phone and the analog phone are now connected and can communicate, and the
first IP phone has been disconnected.
o. Did the call connect? If not, troubleshoot as necessary. _______________________________
p. Disconnect the call. The Park feature can also allow the original IP phone that places the call in
Park to pick up the call. From the analog phone, dial one of the IP phones and answer the call.
q. Use the more softkey button to find and press the Park softkey button.
r. From the IP phone that parked the call, use the more softkey button to find and press the
PickUp softkey button. When a dial tone is heard, press * to retrieve the call.
s. Did the call connect? If not, troubleshoot as necessary. ______________________________

77 - 102 IP Telephony v1.0 Lab 5.1.5 Copyright © 2005, Cisco Systems, Inc.
Lab 5.1.6 Customize the IP Phone Display

Objective
• Customize the IP Phone Display

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP phones
• IP Telephony Table 2

This lab relies on labs 2.1.1, 2.1.2, 3.1.1, 5.1.1, and 5.1.3 being successfully completed and loaded.

In this lab the ACME.com Company wishes to customize the IP phones with the Direct Inward Dial
(DID) number of the phone, the company name on the display, and a label on the line. Configure the
following with IOS commands or by using the GUI.

78 - 102 IP Telephony v1.0 Lab 5.1.6 Copyright © 2005, Cisco Systems, Inc.
 • Configure the top line of the two IP phones
• Configure the system message on the IP phone using the CLI
• Label the first line on the first IP phone with my line X000 (where X is the pod number)

Step 1 Customize the IP Phone Display

a. Ensure the two IP phones can connect to one another before this lab begins. Troubleshoot as
necessary.
b. Browse to the URL http://10.X0.0.1/ccme.html (where X is the pod number) to access the GUI
Web interface. Use the system administrator credentials of ACMEadmin and cisco.
c. Point to Configure and select the System Parameters option.
d. In the list of system parameters on the left, select System Message. Enter a message of ACME
Classroom. Click on the Set button. When asked if the change is to be saved, click on the OK
button. When the change is successful and that message appears, click OK.

If this change was to be completed from the router CLI, telephony-service configuration mode is
used, and the system message command is used The number of characters that can be
displayed on an IP phone system message is not set because the IP phone normally uses a
proportional font rather than a fixed font. Normally, there is room for approximately 30
characters.
e. What change took place on the connected IP phones? _________________________________
_____________________________________________________________________________
f. Logout of the Web interface. Access the CME router CLI. From global configuration mode, enter
the ephone directory number configuration mode for the first IP phone.
CMERouterX(config)# ephone-dn 1
g. Use the description command to set the label on the IP phone header bar.
CMERouterX(config-ephone-dn)# description Phone1
h. Enter the ephone directory number configuration mode for the second phone by using the
ephone-dn 2 command.
CMERouterX(config)# ephone-dn 2
i. Use the description DIDnumber (where DIDnumber is the first E.164 DID number listed for
each pod in IP Telephony Table 2) to set the IP phone header bar. An example for Pod 1 would
be description 5105555000.
CMERouterX(config-ephone-dn)# description DIDnumber
j. Return to the ephone directory number configuration mode for the first IP phone.
CMERouterX(config)# ephone-dn 1
k. Use the command label my line X000 (where X is the pod number) to set a label on ephone-dn
1. A label displays on the phone next to the line button associated with an ephone dialer number.
CMERouterX(config-ephone-dn)# label my line X000

79 - 102 IP Telephony v1.0 Lab 5.1.6 Copyright © 2005, Cisco Systems, Inc.
 l. Reset both IP phones by pressing * * # * * on the keypad, or by using the method shown in lab
2.1.2. Some IP phone firmware versions may require selecting the “Settings” button prior to
pressing **#**.
m. What visible changes are on the IP phones? _______________________________________

___________________________________________________________________________
n. View the changes made on the router.
CMERouterX# show running-config | begin tele
o. Save the router changes.
CMERouterX# copy running-config startup-config
p. Notice the system message ACME Classroom appears on the bottom of every phone, Phone1
appears in the top right of the first IP phone, the first button on the first IP phone has the label
my line X000 (where X is the pod number), and the number 5105555000 appears at the top of
the second IP phone.
q. Do all four items appear correctly? If not, troubleshoot as necessary. ____________________

80 - 102 IP Telephony v1.0 Lab 5.1.6 Copyright © 2005, Cisco Systems, Inc.
Lab 5.1.7 Configure the Intercom Feature

Objective
• Configure an intercom between the two IP phones

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP phones

This lab relies on labs 2.1.1, 2.1.2, 3.1.1, and 5.1.1 being successfully completed.

In this lab the ACME.com Company wishes to configure an intercom between the CEO and the
corresponding administrative assistant. No one else in the company should be able to dial this
intercom.
• Configure an intercom between two IP phones
• Test that the intercom works

81 - 102 IP Telephony v1.0 Lab 5.1.7 Copyright © 2005, Cisco Systems, Inc.
Step 1 Configure the Intercom
a. Ensure the two IP phones can connect to one another before this lab begins. Troubleshoot as
necessary.
b. Access the CME router using the Web-based GUI configuration method. Login as the system
administrator (username ACMEadmin password cisco). Point to the Configure menu option
and select the Extensions option.
c. Click on the Add link. In the Extension Number: textbox, type D3333. Select a Sequence
number from the drop-down box. This number will be the ephone-dn (directory number) shown in
the router configuration. The sequence number must be unique.
d. What sequence number was selected for the D3333 extension? _________________________
This number will be used later in the configuration.
e. In the Extension Type drop-down menu, select Intercom. Type Intercom for the name of the
Intercom in the Name: textbox. In the first Label: textbox, type Intercom. In the Intercom
Number: textbox, type D4444.
f. Click on the Add button to add this extension. When prompted to save the changes, click on the
OK button. A message appears that the extension was added; click OK. When prompted to add
the new extension to the new phone, click on the OK button. When the message appears that
there is no new phone to add or that there is no free sequence number, click OK.
g. Add a second new extension using the same method. Set the extension number to D4444 with a
unique sequence number, an extension type of Intercom, a name of Intercom, a label of
Intercom, an intercom number of D3333, and all other settings left at default. Save these
changes.
h. What sequence number was chosen for the D444 extension? ___________________________
This number will be used in the next part of the configuration.
i. Point to the Configure menu option and select the Phones option. Click on the MAC address of
the first IP phone. The MAC address is located in the Phone Physical ID column.
j. Go to the Speed Dial Information section and delete any speed dials located there. This is done
in case the phone has only two buttons. Even if the phone has multiple buttons, future labs are
not affected.
k. In the Phone Line Buttons section, select an unused button by clicking on the button number link
located in the Button column.
l. Locate the D3333 Intercom option and click in the checkbox beside the sequence number.
m. Click on the Save link at the top of the window. Click on the Change button at the bottom of the
window. Respond to the next two messages by clicking on OK. The IP phone should reboot.
n. What indication does the first IP phone give that this configuration was made successfully?
____________________________________________________________________
o. Select the MAC address of the second IP phone. Delete any speed dials. Select a free phone
line button number link. Locate the D4444 Intercom option and click in the checkbox beside the
sequence number. Click on the Save link at the top of the window. Click on the Change button.
Respond to the next two messages by clicking on OK. The IP phone should reboot.

82 - 102 IP Telephony v1.0 Lab 5.1.7 Copyright © 2005, Cisco Systems, Inc.
Step 2 Test the Intercom Configuration
a. Once the second IP phone has rebooted and the Intercom option appears beside one of the
phone buttons on the second IP phone, press the button that corresponds to the word Intercom.
Speak some words out loud.
b. What indication are there that the Intercom works from the second IP phone? ____________

____________________________________________________________________________

Note that if the intercom does not work properly, troubleshoot at necessary until it does.
c. Press the Speaker button on either IP phone to disconnect the Intercom.
d. From the first IP phone, test the intercom function and ensure it works.
e. Does the first IP phone intercom work properly? If not, troubleshoot as necessary. ___________
f. Access the router CLI. From the privileged exec mode, use the command show running-config
| begin tele command to view the changes.
CMERouterX# show running-config | begin tele
g. What settings changed under the ephone-dn and ephone sections?
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
h. Save the router configuration.

83 - 102 IP Telephony v1.0 Lab 5.1.7 Copyright © 2005, Cisco Systems, Inc.
Lab 5.1.8 Configuring a Dialable Intercom

Objective
• Configure an intercom that can be accessed from an outside line

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP phones
• One analog phone

This lab relies on labs 2.1.1, 2.1.2, 3.1.1, and 4.1.1 being successfully completed. Reference IP
Telephony Tables 1 and 2 for extension numbers.

In this lab the ACME.com Company wishes to configure an intercom to the receptionist at the front
desk that anyone in the enterprise can dial.

84 - 102 IP Telephony v1.0 Lab 5.1.8 Copyright © 2005, Cisco Systems, Inc.
 • Configure a second intercom on the two IP phones
• Test that the intercom works and that the analog phone can access the intercom

Step 1 Configure the dialable intercom

a. Ensure that the two IP phones can call one another and that the analog phone can successfully
dial either IP phone. Troubleshoot as necessary before proceeding.
b. Use the command show running-config | begin tele command to view part of the current
configuration. Verify that two IP phones have registered, and the MAC addresses used by the
two phones are shown in the configuration output.
CMERouterX# show running-config | begin tele
c. What are the MAC addresses for the two IP phones? ________________________________

___________________________________________________________________________
d. From a workstation connected to an IP phone (that can ping all router IP addresses), access the
CME using a Web interface by typing http://10.X0.0.1/ccme.html (where X is the pod number).
When prompted for a username and password use ACMEadmin and cisco.
e. Click on the Configure menu option and select Phones.
f. Locate both of the MAC addresses of the IP phones. Write the MAC address and its associated
Primary Line Number based on the information seen on the Web interface.

MAC Address Primary Line Number

g. Click on the Configure menu option and select the Extensions.

h. Click on the Add link and set the Extension Number to XXXX (where X is the pod number). An
example of an extension number for Pod 1 is 1111. Select an unused Sequence Number. Select
an Extension Type of Intercom from the drop-down menu. Type a name of Dialable Intercom.
Type a label of Dialable Intercom in the Label field. The Intercom Number will be set to XXX0
(where X is the pod number). All other settings are left to the default.
i. The sequence number for this phone will be used in a future step. What sequence number was
selected? _________________
j. Click on the Add button. When prompted if the changes are to be saved, click on OK. A
confirmation message appears. Click OK. When prompted if the next extension is to be added to
a new phone, click OK. When the No new phone to add or no sequence number message
appears, click OK.
k. Click on the Add link and set the Extension Number to XXX0 (where X is the pod number). An
example of an extension number for Pod 1 is 1111. Select an unused Sequence Number. Select
an Extension Type of Intercom from the drop-down menu. Type a name of Dialable Intercom.
Type a label of Dialable Intercom in the Label field. The Intercom Number will be set to XXXX
(where X is the pod number). All other settings are left to the default.

85 - 102 IP Telephony v1.0 Lab 5.1.8 Copyright © 2005, Cisco Systems, Inc.
 l. The sequence number for this phone will be used in a future step. What sequence number was
selected? _________________
m. Click on the Add button. When prompted if the changes are to be saved, click on OK. A
confirmation message appears. Click OK. When prompted if the next extension is to be added to
a new phone, click OK. When the No new phone to add or no sequence number message
appears, click OK.
n. The sequence number is what creates the ephone-dn (directory number). From a command
prompt, look at the router configuration and see how there are two new ephone-dn entries. Each
new entry has a number using the sequence number. From the web interface, click on the
Configuration menu option and select Phones. Select one of the IP phone MAC addresses for
one that is being used. Click on a button number. If a checkmark is beside one of the sequence
numbers, click on the checkbox to remove the checkmark. Click in the checkbox beside one of
the new sequence numbers.
o. What sequence number was chosen in the previous step? ____________
p. Click on the Save link located at the top of the page. Click on the Change button located at the
bottom of the page. When prompted if the changes are to be saved, click on the OK button. A
confirmation message appears; click on OK.
q. Select the other IP phone MAC address that is being used. Click on a button number. If a
checkmark is beside one of the sequence numbers, click on the checkbox to remove the
checkmark. Click in the checkbox beside one of the other new sequence number (the one NOT
used in the previous step).
r. Click on the Save link located at the top of the page. Click on the Change button located at the
bottom of the page. When prompted if the changes are to be saved, click on the OK button. A
confirmation message appears; click on OK.
s. Verify that the intercom connects in both directions on the IP phones. If the Dialable Intercom
does not work in both directions, troubleshoot as necessary.
t. Using the analog phone dial both XXX0 and XXXX (where X is the pod number). Note the
intercom works even through an analog phone connection.
u. From privileged exec mode, use the command show running-config | begin tele command to
view the changes.
CMERouterX# show running-config |begin tele
v. What settings changed under the ephone-dn and ephone sections?
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

86 - 102 IP Telephony v1.0 Lab 5.1.8 Copyright © 2005, Cisco Systems, Inc.
Lab 5.1.9 Configure Paging Groups

Objective
• Set up two paging groups. Each IP phone will be in a different paging group, and both paging
groups will belong to yet another paging group.

Equipment Requirements
• Cisco CallManager Express (CME) capable router
• Inline power capable switch or non-inline power switch with power injectors
• Workstation with an Ethernet 10/100 NIC installed
• Two Cisco IP phones
• One analog phone

This lab relies on labs 2.1.1, 2.1.2, 3.1.1, and 4.1.1 being successfully completed and access to IP
Telephony Tables 1 and 2.

In this lab the ACME.com Company wishes to configure paging groups that will use the speaker
feature of the IP phones. A paging group for the sales staff and a paging group for the technical
support staff are required. In addition, when an emergency page is needed, all phones in the sales
paging group and all phones in the tech support group should receive the emergency page.

87 - 102 IP Telephony v1.0 Lab 5.1.9 Copyright © 2005, Cisco Systems, Inc.
 • Configure one IP phone in the Sales paging group
• Configure the other IP phone in the Technical Support paging group
• Configure the emergency paging group to contain all sales and technical support phones
• Test the paging feature
• Configure all pages to use multicast

Step 1 Configure paging groups

a. Ensure that the two IP phones can call one another and that the analog phone can successfully
dial either IP phone. Troubleshoot as necessary before proceeding. It may be necessary to undo
the configurations from lab 5.18, or load the configuration from lab 5.1.7, if lab 5.1.8 used up all
the available lines into one or both of the IP phones.
b. Use the command show running-config | begin tele command to view part of the current
configuration. Verify that two IP phones have registered and the MAC addresses used by the
two IP phones.
CMERouterX# show running-config | begin tele
c. What are the MAC addresses of the two IP phones? ________________________________

___________________________________________________________________________
d. From a workstation connected to an IP phone (that can ping all router IP addresses), access the
CME using a Web interface by typing http://10.X0.0.1/ccme.html (where X is the pod number).
When prompted for a username and password use ACMEadmin and cisco.
e. From the Web interface, click on the Configure menu option and select Extensions.
f. Click on the Add link. In the Extension Number textbox, type X500 (where X is the pod number).
Select an unused sequence number. In the Extension Type dropdown box, select Paging. In the
Name textbox, type Sales and in the Description textbox, type Sales. All other settings are left to
the default.
g. What sequence number was used? ______________ Note that this number will be useful in
future steps.
h. Click on the Add button. When prompted if the changes are to be saved, click on OK. A
confirmation message appears. Click OK.
i. Using the same procedures, add a second paging extension with an extension number of X600
(where X is the pod number), an Extension Type of Paging, an unused Sequence Number, a
Name and Description of Support.
j. What sequence number is used? This information is important for a future step. ____________
k. Click on the Configure menu option and select Phones. Select a MAC address link for one of
the IP phones being used. Scroll down to the Paging Information section. In the Paging
Extension dropdown box, select X500 (where X is the pod number). Select the Unicast Yes radio
button. Click on the Change button. When asked if the change is to be saved, click on the OK
button. When the confirmation message box appears, click OK.
l. Select the other MAC address link for the other IP phone. Set the Paging Extension to X600
(where X is the pod number). Select the Unicast Yes radio button and save the changes.

88 - 102 IP Telephony v1.0 Lab 5.1.9 Copyright © 2005, Cisco Systems, Inc.
 m. The paging function allows you to dial a number and talk to a group of IP phones. In this
scenario, the X500 (where X is the pod number) represents Sales, which could be a group of
Sales representatives that have IP phones. The other paging function was assigned a number of
X600 that represents Support. This could be the IT support staff. A helpdesk call could come in
for the mail server and three administrators can manage the mail server. The helpdesk staff can
dial one number and page one of the three administrators to pick up on a particular phoneline.

Test the paging function by dialing X500 (where X is the pod number) from the analog phone.
Also test the paging function with the X600 number (where X is the pod number) from the analog
phone.
n. Does the paging function work properly? If not, troubleshoot as necessary. ______

Step 2 Configure a combined group

a. Access the router CLI and view the current configuration.
b. Write down all dialer numbers currently in use (ephone-dn).
_____________________________________________________________________________
_____________________________________________________________________________
c. From global configuration mode, type the command ephone-dn ?.
d. How many dialer numbers are possible? ___________________________________________
e. From global configuration mode, type the command ephone-dn X (where X is an unused dialer
number) to create a new dialer number.
f. What dialer number was chosen? _________________________
g. Assign a directory number to the page using the number X700 command (where X is the pod
number).
CMERouterX(config-ephone-dn)# number X700
h. Enter the name EmergencyAll command to assign a name.
CMERouterX(config-ephone-dn)# name EmergencyAll
i. The paging command is used to specify that this dialer number is used to broadcast audio
paging messages to idle IP phones. The ip parameter, when used with the paging command,
specifies that multicasting is used to do the audio paging. The number that follows is the
multicast group number. Note that Cisco IP phones do not support multicasting to a multicast
address of 224.X.X.X. The port parameter followed by a number defines the UDP port number
used to communicate the message to the IP phone. The number 2000 is recommended because
it is already used for normal non-multicast messaging.

Enter the command paging ip 239.1.1.1 port 2000.

CMERouterX(config-ephone-dn)# paging ip 239.1.1.1 port 2000
j. The paging group command allows multiple groups already created to be combined into one
group. The group numbers that follow are separated by one or more commas. The group
number is the sequence number (ephone-dn - dial numbers) configured through the Web
interface earlier in the lab. Refer back to the sequence numbers used earlier in the lab. These
will be the X and Y values used in the command. For example, if sequence numbers 9 and 10
were used previously, the command entered would be paging group 9,10.
CMERouterX(config-ephone-dn)# paging group X,Y

89 - 102 IP Telephony v1.0 Lab 5.1.9 Copyright © 2005, Cisco Systems, Inc.
 k. From the privilege exec mode, use the command show running-config | begin telephony-
service command to view the changes.
CMERouterX# show running-config | begin telephony-service
l. What settings changed under the ephone-dn and ephone sections?
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
m. Use the copy running-config startup-config to save the changes.
CMERouterX# copy running-config startup-config
n. Use the analog phone to test the paging function by dialing the X700 paging number.
o. Does the emergency paging function work from the analog phone? If not, troubleshoot as
necessary until it does. ________________

90 - 102 IP Telephony v1.0 Lab 5.1.9 Copyright © 2005, Cisco Systems, Inc.
Lab 7.1.1 Configuring AutoQoS

Objective
• Enable the AutoQoS for VoIP feature on workgroup router interfaces

Equipment Requirements
• Two Cisco CallManager Express (CME) capable routers (each with a serial and PRI port
configured)
• Two inline power capable switches or non-inline power switches with power injectors
• Adtran
• Two IP phones

This lab relies on labs 2.1.1, 2.1.2, 2.1.4, 3.1.1, 4.1.3, and 4.1.4 being successfully completed and
loaded.

In this lab ACME.com wishes to implement AutoQoS for the VoIP network. The network support
staffs are not very skilled in QoS, but they do know that Cisco has a command that will implement
Cisco’s “best guess” for QoS based on the router configuration currently implemented.

91 - 102 IP Telephony v1.0 Lab 7.1.1 Copyright © 2005, Cisco Systems, Inc.
 • Configure the command to implement AutoQoS for VoIP
• Examine the results of implementing AutoQoS for VoIP

Step 1 Verify Connectivity and IP Phones

a. This lab requires that two pods be used and both pods are functional. Ensure that an IP phone
from one pod can call an IP phone on the other pod.
b. Does the phone call work from one pod to the other? If not, perform appropriate troubleshooting.
__________
c. Have one pod partner slowly count from one to 10 while one or two phone connections are
made.
d. How is the voice quality? _______________________________________________________
e. From the lowest numbered pod router, do an extended ping to the other router with a packet size
of 1500 bytes. Refer to IP Telephony Table 1 for a list of IP addresses
CMERouterX# ping
Protocol [ip]: <Enter>
Target IP address: <ip_address>
Repeat count [5]: 1000
Datagram size [100]: 15000
Timeout in seconds [2]: <Enter>
Extended commands [n]: <Enter>
While the ping is occurring, place at least one phone call from one pod to another. Multiple calls
can be made. Have one pod partner slowly count from one to 10 while the phone connection is
active.
f. How is the voice quality? ______________________________________________________
g. Stop the ping by pressing CTRL+Shift+6 or wait for the ping to finish.
h. Display and examine the running configuration of the CME router.

Step 2 Configuring AutoQoS on Cisco IOS Routers

a. Set the clock rate on the DCE serial link between the two router pods to 72000.
CMERouterX(config-if)# clock rate 72000
b. On both CME routers in dial peer configuration mode, set the codec to the G.711 u-law
(pronounced myoo (like the greek leter) law) standard. Codec stands for coder/decoder. The
defined codec is the set of rules for converting analog signals to digital and vice versa. The two
main types of codecs used are G.711 and G.729. G.711 encodes audio on a 64kbps channel.
G.729 encodes audio on a 8kbps channel. G.711 and G.729 come in two different types: a-law
and u-law. A-law is used with international circuits and u-law is used with U.S. circuits.
CMERouterX(config)# dial-peer voice 6 voip
(CMERouterX(config-dial-peer)# codec g711ulaw
c. From the lowest numbered pod router, do an extended ping to the other router with a packet size
of 1500 bytes. Refer to IP Telephony Table 1 for a list of IP addresses
CMERouterX# ping
Protocol [ip]: <Enter>

92 - 102 IP Telephony v1.0 Lab 7.1.1 Copyright © 2005, Cisco Systems, Inc.
 Target IP address: <ip_address>
Repeat count [5]: 1000
Datagram size [100]: 15000
Timeout in seconds [2]: <Enter>
Extended commands [n]: <Enter>
While the ping is occurring, place at least one phone call from one pod to another. Multiple calls
can be made. Have one pod partner slowly count from one to 10 while the phone connection is
active.
d. How is the voice quality? ______________________________________________________
e. On both CME routers in global configuration mode, enable CEF (Cisco Express Forwarding) on
both CME routers.
CMERouterX(config)# ip cef
f. What is the purpose of CEF? _____________________________________________________

_____________________________________________________________________________
g. On only one of the router pods, enable the AutoQoS for VoIP feature for traffic on the serial
interface. Do not configure AutoQoS to trust differential services code point (DSCP) markings.
Type the interface serial slot/mod/port command from global configuration mode to access the
serial interface.
CMERouterX(config)# interface serial mod/port
CMERouterX(config-if)# auto qos voip
h. What happened to the serial link? _________________________________________________
i. On the pod that does not have QoS enabled yet, enable AutoQoS for VoIP. Note that the
module/port number that follows the serial parameter may be three digits separated by forward
slashes.
CMERouterX(config)# interface serial mod/port
CMERouterX(config-if)# auto qos voip
j. Display and examine the running configuration and the resulting AutoQoS configuration after
enabling AutoQoS. The following is a sample output.
class-map match-any AutoQoS-VoIP-Remark
match ip dscp ef
match ip dscp cs3
match ip dscp af31

class-map match-any AutoQoS-VoIP-Control-UnTrust

match access-group name AutoQoS-VoIP-Control

class-map match-any AutoQoS-VoIP-RTP-UnTrust

match protocol rtp audio
match access-group name AutoQoS-VoIP-RTCP
!

93 - 102 IP Telephony v1.0 Lab 7.1.1 Copyright © 2005, Cisco Systems, Inc.
 policy-map AutoQoS-Policy-UnTrust
class AutoQoS-VoIP-RTP-UnTrust
priority percent 70
set dscp ef

class AutoQoS-VoIP-Control-UnTrust
bandwidth percent 5
set dscp af31

class AutoQoS-VoIP-Remark
set dscp default

class class-default
fair-queue

interface Serial0/1/0
ip address 10.19.0.2 255.255.255.0
service-policy output AutoQoS-Policy-UnTrust
auto qos voip

ip access-list extended AutoQoS-VoIP-Control

permit tcp any any eq 1720
permit tcp any any range 11000 11999
permit udp any any eq 2427
permit tcp any any eq 2428
permit tcp any any range 2000 2002
permit udp any any eq 1719
permit udp any any eq 5060

ip access-list extended AutoQoS-VoIP-RTCP

permit udp any any range 16384 32767
k. Do another extended ping and test voice quality by counting to ten.
l. How is the voice quality? _____________________________________________________
m. What is at least one disadvantage of AutoQoS for VoIP? ____________________________

__________________________________________________________________________

94 - 102 IP Telephony v1.0 Lab 7.1.1 Copyright © 2005, Cisco Systems, Inc.
Table 1 IP Telephony Addressing Scheme
Hostname of
IP Address DHCP IP Network IP Address
Cisco CME Default Option
Pod on Ethernet Type Pool for DHCP on Serial
router or Router 150
Interface Exclusion Pool Interface
Switch
10.10.0.1-
10.10.0.1 /24 Data 10.10.0.0/24 10.10.0.1 10.19.0.1 /24
10.10.0.10
CMERouter1 10.15.0.1-
10.15.0.1/24 Voice 10.15.0.0/24 10.15.0.1 10.10.0.1
Pod 1 10.15.0.10

10.1.0.1/24 Mgmt

CMESwitch1 10.1.0.4/24 Mgmt 10.1.0.1

10.20.0.1-
10.20.0.1 /24 Data 10.20.0.0/24 10.20.0.1 10.19.0.2 /24
10.20.0.10
CMERouter2 10.25.0.1-
10.25.0.1/24 Voice 10.25.0.0/24 10.25.0.1 10.20.0.1
Pod 2 10.25.0.10

10.2.0.1/24 Mgmt

CMESwitch2 10.2.0.4/24 Mgmt 10.2.0.1

10.30.0.1-
10.30.0.1 /24 Data 10.30.0.0/24 10.30.0.1 10.39.0.1 /24
10.30.0.10
CMERouter3 10.35.0.1-
10.35.0.1/24 Voice 10.35.0.0 24 10.35.0.1 10.30.0.1
Pod 3 10.35.0.10

10.3.0.1/24 Mgmt

CMESwitch3 10.30.0.4/24 Mgmt 10.3.0.1

10.40.0.1-
10.40.0.1 /24 Data 10.40.0.0/24 10.40.0.1 10.39.0.2 /24
10.40.0.10
CMERouter4 10.45.0.1-
10.45.0.1/24 Voice 10.45.0.0/24 10.45.0.1 10.40.0.1
Pod 4 10.45.0.10

10.4.0.1/24 Mgmt

CMESwitch4 10.40.0.4/24 Mgmt 10.4.0.1

95 - 102 IP Telephony v1.0 Table 1 Copyright © 2005, Cisco Systems, Inc.

Table 2 IP Telephony Dial Plan

Dial Plan –
Voicemail First E.164 DID Router Router
Pod Extension
Extension number FXS Port 0 FXS Port 1
Numbers

Pod 1 5000-5029 5555028 5105555000 5555028 5555029

Pod 2 5030-5059 5555058 5105555030 5555058 5555059
Pod 3 5060-5089 5555088 5105555060 5555088 5555089
Pod 4 5100-5129 5555128 5105555100 5555128 5555129
Pod 5 5130-5159 5555158 5105555130 5555158 5555159

96 - 102 IP Telephony v1.0 Table 2 Copyright © 2005, Cisco Systems, Inc.

TCP and UDP Port Numbers
This document lists real important TCP/UDP port numbers related to voice QoS.

TCP or UDP Port Number Purpose

TCP 2000 to 2002 Skinny (CM Encore)

TCP 11000 to 11999 H.323/H.245 Standard Connect ports
TCP 1720 H.323/H.245 Fast Connect or H.323/H.225 ports
TCP 1719 H.323/H.225
UDP 1719 Gatekeeper RAS
TCP 8001-8002 ICCP (CM Encore)
UDP 2427 MGCP (CM Encore)
TCP 2428 MGCP (CM Encore)
UDP 5060 SIP
TCP 5060 SIP
UDP 16384 to 32767 RTCP

Remote
Remote CallManager
CallManager Device Remote
Protocol Source Destination Notes
Source Port Destination Devices
Port Port
Port
CallManagers
DTC TCP 135 in the same
cluster
Secure Shell
SSH TCP 22
Client
Telnet TCP 23 Telnet Client
DNS UDP 53 DNS Servers
DHCP UDP 68 UDP 67 DHCP Server
DHCP UDP 68 UDP 67 DHCP Client
Dynamic Ports
TFTP UDP 69 used after
initial connect
Administrator / CCMAdmin
HTTP TCP 80 User Web and CCMUser
browsers pages

97 - 102 IP Telephony v1.0 TCP and UDP Port Numbers Copyright © 2005, Cisco Systems, Inc.
 Remote
Remote CallManager
CallManager Device Remote
Protocol Source Destination Notes
Source Port Destination Devices
Port Port
Port
OSI (DAP, TCP or UDP
DCD Directory
DSP, DISP) 120
NTP UDP 123
Windows
WINS UDP 137-139 WINS Server Internet Name
Service
SNMP UDP 161
SNMP Trap UDP 162
When
Directory integrated with
LDAP TCP 389 TCP 389
Services Corporate
Directory
HTTPS /
TCP 443
SSL
CallManagers
SMB TCP 445 TCP 445 in the same
cluster
Syslog TCP 514 UDP 514 Syslog service
RMI Service.
TCP 1099-
RMI Attendant
1129
Console
CallManagers
MS SQL TCP 1433 TCP 1433 in the same
cluster
CallManager
prior to 3.3.
Gatekeeper
H.323 RAS UDP 1719 Cisco
RAS
Conference
Connection
UDP 1024- Gatekeeper CallManager
H.323 RAS UDP 1719
4999 RAS 3.3
H.323
Gateways /
Anonymous
Device Cisco
Conference
H.323 H.225 TCP 1720 TCP 1720
Connection /
Non-
Gatekeeper
Controlled
H.323 Trunk
CallManager
H.323 TCP 1024- Gatekeeper CallManager
H.225/ICT 4999 Controlled 3.3
H.323 Trunks
CallManager
H.323
TCP 1024- TCP 1024- Gateways /
H.323 H.245
4999 4999 Anonymous
Device / H.323
Trunks

98 - 102 IP Telephony v1.0 TCP and UDP Port Numbers Copyright © 2005, Cisco Systems, Inc.
 Remote
Remote CallManager
CallManager Device Remote
Protocol Source Destination Notes
Source Port Destination Devices
Port Port
Port
IOS H.323
Gateways.
TCP 11000-
H.323 H.245 Cisco
65535
Conference
Connection
Skinny Clients
SCCP TCP 2000
(IP Phones)
Skinny Analogue
Gateway TCP 2001 Skinny Obsolete
(Analogue) Gateway
Skinny
Digital Skinny
Gateway TCP 2002 Obsolete
Gateway
(Digital)
MGCP
MGCP
UDP 2427 Gateway
Control
Control
MGCP
MGCP
TCP 2428 Gateways
Backhaul
Backhaul
RTS Serv 2500
Cisco Active /
Extended TCP 2551 Backup
Service Determination
Cisco
DB Change
Extended TCP 2552
Notification
Service
RIS Data Inter RIS
TCP 2555
Collector communication
Used by
RIS Data clients (IIS) to
TCP 2556
Collector communicate
with RIS
Connects with
CTI Manager.
Used by IVR,
CCC, PA,
Cisco
Softphone,
CRS, ICD,
TAPI/JTAPI
CTI/QBE TCP 2748 IPCC, IPMA,
Applications
Attendant
Console and
any other
application that
utilizes the
TAPI or J/TAPI
plugin / TSP.
IPMA
IPMA
TCP 2912 Assistant
Service
Console
Media
Change
Streaming UDP 3001
Notification
Application

99 - 102 IP Telephony v1.0 TCP and UDP Port Numbers Copyright © 2005, Cisco Systems, Inc.
 Remote
Remote CallManager
CallManager Device Remote
Protocol Source Destination Notes
Source Port Destination Devices
Port Port
Port
Conference
Media
SCCP TCP 3224 Bridges /
Resources
Xcoders
Windows
MS Terminal
TCP 3389 Terminal
Services
Services
Host Intrusion
Entercept
TCP 5000 Detection
HID Agent
Console
CallManager TCP/UDP SIP Trunk Can use TCP
TCP 5060
SIP 5060 Default Port 1024 - 65535
VNC http Remote
TCP 580x
helper Control
Virtual
Network Remote
VNC Display TCP 690x
Computer Control
Display
CallManager
Change
Notification.
Cisco
CallManager database layer RealTime
Change TCP 7727 monitor, Cisco Change
Notification TFTP, Cisco Notification
IP media
streaming,
Cisco TCD,
Cisco MOH
IPMA IP Manager Change
TCP 8001
Service Assistant Notification
CallManagers
Intra Cluster
ICCS TCP 8002 TCP 8002 in the same
Communication
cluster
CTIM TCP 8003
Cisco
TCP 8007 Web Requests
Tomcat
Cisco
TCP 8009 Web Requests
Tomcat
IIS, Web
Cisco Requests to
TCP 8111
Tomcat IPMA worker
thread
IIS, Web
Cisco Requests to
TCP 8222
Tomcat EM application
worker thread
IIS, Web
Requests to
Cisco
TCP 8333 WebDialer
Tomcat
application
worker thread

100 - 102 IP Telephony v1.0 TCP and UDP Port Numbers Copyright © 2005, Cisco Systems, Inc.
 Remote
Remote CallManager
CallManager Device Remote
Protocol Source Destination Notes
Source Port Destination Devices
Port Port
Port
Used for
Directory
services.
Embedded Application
DC
TCP 8404 Directory Authentication /
Directory
Services configuration.
SoftPhone
Directory. User
Directory
IIS, Web
Cisco Requests to
TCP 8444
Tomcat EM Service
worker thread
IIS, Web
Cisco Requests to
TCP 8555
Tomcat Apache SOAP
worker thread
Cisco
TCP 8998 Web Requests
Tomcat
IIS, Web
Cisco Requests to
TCP 9007
Tomcat CAR worker
thread
IP IVR Media.
CCC IVR
UDP Media, Cisco
UDP 16384-
RTP 16384- Voice Media SoftPhone,
32767
32767 Media
Streaming
Application
Receives some
Cisco SNMP Cisco Alarm
UDP 61441 SNMP alarm in
Trap Agent Interface
XML format.

101 - 102 IP Telephony v1.0 TCP and UDP Port Numbers Copyright © 2005, Cisco Systems, Inc.
Adtran Atlas 550 Configurations

102 - 102 IP Telephony v1.0 Adtran Atlas 550 Configuration Copyright © 2005, Cisco Systems, Inc.