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Sap Ams Projects - Insights: BY, Sailendra

SAP stands for Systems, Applications, and Products in Data Processing and was founded in 1972 in Germany. It provides enterprise software and is the largest inter-enterprise software company. SAP Application Management Services aims to continuously improve SAP landscapes and optimize business processes to reduce costs and improve performance. Key features of AMS projects include application hosting support, help desk support, functional and technical support, and system monitoring. Major modules are incident management, problem management, request management, and access management. Key parameters and the value proposition focus on metrics like resolution time and SLA achievement to optimize the system and reduce costs over 1 year.

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88 views

Sap Ams Projects - Insights: BY, Sailendra

SAP stands for Systems, Applications, and Products in Data Processing and was founded in 1972 in Germany. It provides enterprise software and is the largest inter-enterprise software company. SAP Application Management Services aims to continuously improve SAP landscapes and optimize business processes to reduce costs and improve performance. Key features of AMS projects include application hosting support, help desk support, functional and technical support, and system monitoring. Major modules are incident management, problem management, request management, and access management. Key parameters and the value proposition focus on metrics like resolution time and SLA achievement to optimize the system and reduce costs over 1 year.

Uploaded by

ashahmedn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SAP AMS PROJECTS - INSIGHTS

BY ,
SAILENDRA
SAP OVERVIEW
• SAP stands for Systems, Applications, and
Products in Data Processing
• Founded in Germany by Five Former IBM
Engineers in 1972
• In 1988, SAP went public and became a joint-
stock company, SAP AG

2/11/2014 2
CONTD…..
• Headquartered in Walldorf, Germany,
• The World's Largest Inter-Enterprise Software
Company
• The world's Third-Largest Independent Software
Supplier Overall
• Employs Over 23,700 People in More than 50
Countries
• Additional Information can be Found on the SAP
Web Site http://www.sap.com/company and
http://www.sapfans.com/

2/11/2014 3
SAP SYSTEM
SD FI
Sales & Financial
Distribution Accounting
MM CO
Materials
Controlling
Mgmt.
PP AM

R/3
Production Fixed Assets

CORE
Planning Mgmt.

QM Client / Server TR
MODULES Quality
Manage-
ment PM
Plant Main-
ABAP/4 WF
Workflow
Treasury

tenance HR
IS
Human Industry
Resources Solutions

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3-TIER STRUCTURE

Application
Server
Application
Server
USER PCs
USER PCs
Database
Server

Application Application
Server Server

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AMS PROJECT - INTRODUCTION
Apart from 24x7 support to the system , SAP
Application Management services always strive and
aim for continuous improvement of SAP solution-based
landscapes and optimization business processes .

This helps in adding competitive edge to the company’s


position by reducing cost of ownership while improving
business performance.

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SALIENT FEATURES
Application hosting support
• Hardware support
• 24x7 coverage
• Storage management
• Operating system management
• Backup and recovery
• Disaster recovery
Help Desk support
• Centralized Help Desk
• 24x7 coverage
• Multichannel support (web, phone, e-mail, chat channels)
• Incident management
Functional and technical support
• Problem management (ABAP programs, SAP configuration, interfaces)
• Functional / technical enhancements (business analysis and RICE development)
• Testing
• System administration and monitoring
System monitoring using CCMS, SAP Solution Manager
• OSS support from SAP
• Release management
• DBA support
• SAP user management
• SAP patches and hotfix application

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MAJOR MODULES
• Incident Management
• Problem Management
• Request Management
• Access Management
• Continous Process Improvement

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KEY PARAMETERS
• Resolution Index
• Response Index
• Average turn- around time
• Weighted resolution index
• SLA achieved strike rate
• Throughput efficiency
• Resource utilization

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VALUE PROPOSITION
In 1 years time :
• Incident Count reduction
• Reduction in number of problems
• Business process improvement resulting in
optimized system and cost reduction
• More efficient resource utilization

2/11/2014 10

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