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10.........................is the sum all the observations arid divided by the total
number of observations?
a)median c)Mean
b) Mode d)None of these
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17. Walter Shewhart is listed among the most important people of POM
because of his contributions to
a)assembly line production
b) Measuring productivity in the service sector
c)Statistical quality control
d) Just-in-Time inventory methods
21. Moving of materials from the store room to the machine and from one
machine to the next machine during the process of manufacture is
called....... ..............
a) VED c)Material haridling
analysis d)None of these
b) ABC
Analysis
22 ........ ..is the term u sed to describe the set of statistical tools
used by quality professionals for the purpose of quality control
a).accounting staridards c) . population study
b). statistical quality control d). none of these
23................. is the art of applying tests, preferably by the aid of measuring
appliances to observe whether a given item or product is within the
specified limits of variability or riot.
a) Inspection c) Leading
b) Planning d) None of these
24. Which of the following is TRUE about business strategiesP
a)All firms within an industry will adopt the same strategy.
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25............ is the process of selection of path, which each part of the product
will follow
a)Routing. c)Follow-up.
b)Scheduling d)Dispatching
26.. .. .........isthe fixation of time arid date for each operation as well as it
determines the sequence of operations to be followed.
a) Dispatching c) Routing.
b) Schediiling. d) all of these.
28. Which of the following is true? The impact of strategies on the general
direction and basic character of a company is
a)Lorig range c) Minimal
b) Short ranged d) Medium range
31. Which of the following is riot a key way in which business organizations
compete with one an others
a) Production cost c) Flexibility
b) Product duplication d) Qii ality
32. .......................... involves determination of the progress of work, removing
bottlenecks in the flow of words and ensuring that the productive operations
are taking place in accordance with the plans
a) Fo1low up c)Time study
b) Time management d)Time booking
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34. . .............. is a time-table of operations specifying the time and date
when each operation is to be started and completed.
a)Time study c) Loading
b)Schedule d) None of these
35. ................... Involves the fixation of path through which work will flow for
manufacturing of goods.
a)Scheduling c)Time study
b)Routing d)None of these
36. .......... is the process of reporting daily progress of work in each shop in a
prescribed proforma and to investigate the causes of deviations from the
planned performance and to take necessary actions
a) Fo1low up c)Time study
b)Motion study d) all of these
39. If inputs decrease while output remains constant, what will happen to
productivity?
a.) It will increase c) It will remain the same
b) It will decrease d) It is impossible to tell
40. ...............is the art and science of ensuring that all which occurs is in
accordance with the rules established arid the instructions issued in the case
of operations.
a)Operationa1 attacks c)Operational summary
b)operationa1 d) None of these
control
42. The differences between the actual demand for a period and the demand
forecast for that period is called:
a) Forecast error c) Decision process.
b) Weighted arithmetic d) Mean square error
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Operations Management
43. All of the following decisions fall within the scope of operations
management EXCEPT for
a) Financial analysis c) Location of facilities
b) Design of products and processes d) Quality management
49. ................... is the process of predicting and defining the long-term amd
the short-term capacity needs of an organisation and determining how those
needs will be satisfied.
a)Capacity c) Staff fixation
planning d) iristrumentalisatiori
b)Capacity control
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53. In the case of...................... the products are produced as per the
specifications of the customers within prefixed time and cost.
a) Mass production c) Both of these
b) 0ob production d) None of these
54....................is the system in whichitems are processed in lots and a new lot
is undertaken for production only when the production on all items of a lot is
complete.
a) 0ob production c) Mass production
b) Batch production d) None of these
55. ............is the capacity that specifies a theoretical upper limit above the
u sual rate of routine operation s.
a) Maximum c)Actual capacity
capacity b)Effective d) None of these.
capacity
58. The lay out in which production operation is performed in a fixed position
is called....... ......
a) Project lay c) a)andb
out d)Noneofthese
b) Product lay
out
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62. Which of the following affect the choice of plamt location decision?
a) Proximity to marlsets c) (a) and {b)
b) Supply of materials d) none of these
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7 I.ISO 9000 is a......................
a) International standard
b)National standard
c) Local standard
d)None of these
73....................is a group of workers from the same area who usually meet to
discuss their problems, investigate, recommend solutions and to corrective
action s
a) Quality problems c)Quantify value
b) Quality circle d) None of these
77. The costs of all activities incurred to prevent poor qu ality in products and
services.
a) Prevention cost c) Failure cost
b)Appraisal cost d) None of the above
78. This cost is the cost associated with measuring evaluating, or auditing
products or services to assure conformance to quality standards and
performance requirements
a) Prevention cost c) Failure cost
b)Appraisal cost d) None of the above
79. This cost is the costs resulting from products or services riot conforming
to requirements or user needs.
a) Prevention cost c)Failure cost
b ) appraisal cost d) None of the above
81)............is the level of output volume for which total cost equals total
revenues
a) Profit c) sales
b)Breakeveri point d) all of these
92. Which of the following is used for issuing materials to different production
departments
a) Material requisition c) Purchase order
b) Purchase requisition d) None of these
96. The difference between the actual cost and standard cost is called
a) Profit b)Loss c)Sales d)Variarice
99. .............. is undertaken to find out the one best way of doing the thing
a) job Analysis c) job enrichment
b) Merit rating d) None
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108...................is a priority role that gives top priority to the waiting job
whose operation time at a work center is shortest.
a) Material shortage c) (a) and {b)
b)Shortest-processing-time rule d) None of these
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111. The rislc or probability of incorrectly conclu ding that the conversion
process is out of control.
a) Type 1 error c) (a) and (b)
b) Type 2 errors d) None of these
ll8Jis ari information management system that connects all departments and
disciplines within a company making them an integrated unit.
a)Eriterprise asset management
b)Eritrepreneurship development
c) Manpower planning
d) None of these
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126. Scientific management, time study and work study are associated with
a) Adam Smith c) Charles Babbage
b) Eli Whitney & others d) Frederick W.Taylor
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130. Human relations; the Hawthorne studies is developed by
a) Frank B. Gilbreth c) F.W. Harris
b) Henry L. Gantt d) Elton Mayo
139. Which one of the following is riot a part of production planning and
control?
a)Fo1low-up c)Routing
b) Financial leverage d)Scheduling
143. Which of the following factors affect the choice of manufacturing process*
a) Product characteristics c) Availability of capital
b) Requirements of customers d) all of these
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159. In this sampling plari, the inspection resu lts of two sample sizes are u sed
to decide whether to accept or reject the complete lot.
a)Sing1e sampling plan c) Questionnaire
b) Double sampling plan d) Cen sus investigation
164. The process of buying large quantities of items when its price is low so
that tentative profits can be obtained by selling them at higher prices is
called.................
a) Speculative purchasing c)Tender purchasing
b)Group purchasing d) None of these
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169. Which of the following factor affects the choice of the plant location
selection decision?
a) Capital requirement. c) Climate conditions
b) Government policy d) all of these
170. Locating the plant nearer to the market is preferred if:
a) The products are subject to spoilage.
b)After sales services are promptly required very often.
c) (a) and (b)
d) None of these
171. Which of the following is theobjective of plarit layout
a) Streamline the flow of materials through the plant.
b) Facilitate the manufacturing process.
c) Minimise materials handling cost.
d) all of these
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184. In ......................... the operation s are located and the sequence of these
operations in the production is determined
a) Factory Planning, c) Operation Planning
b) Process Planning d) N one of these
186............. is the art and science of ensuring that all which occurs is in
accordance with the rules established arid the instructions issued
a) Operational plan c) Operational mission
b) Operational policy d) Operational control
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196. Which of the following is not ari objective of quality assurance?
a) To reduce the quality c) To increase productivity
b) To reduce cost d) all of these
ANSW¥R ¥¥Y
I) b 2)c 3)a 4)a 5)d 6]d 7)d
8)a 9)a 10)c I 1)c 12)b 13)b I 4)c
15)a 16)b 17)c 18)b 19)ct 20]b 21)c
22)b 23)a 24)b 25)a 26)b 27)b 28)a
29)c 30)a 31)b 32)a 33)c 34]b 35)b
36)a 37)ct 38)a 39)a 40)b 41)a 42)a
43)a 44)b 45)a 46)b 47)c 48]a 49)a
50)a 51)a 52)ct 53)b 54)b 55]a 56)b
57)b 58)a 59)a 60)b 61)a 62]c 63)c
64)b 65)cI 66]ct 67)b 68)b 69)c 70)c
71)a 72)a 73)b 74)c 75)d 76)a 77)a
78)b 79)c 80)a 81)b 82)a 83]b 84)a
85)a 86)b 87)a 88)a 89)a 90]a 91)a
92)a 93)b 94)c 95)b 96)d 97)a 98)a
99)a 100)c 101) a 102) a 103)a 104)b 105)b
106) a 107)a 108)b 109) a 110)c 111)a 112)b
113)b 114)a 115)b 116)a 117)a 118)a 119)b
120)a 121)b 122)a 123)a 124)b 125)c 126)a
127)a 128)b 129)c 130)d 131)a 132)b 133)c
134)d 135)cI 136)ct 137)a 138)ct 139)b 140)d
141)d 142)c 143)ct 144)d 145)rt 146)b 147]d
148)d 149)ct 150)a I51)a 152)b 153)ct 154)a
I 55)d 156)cI 157)a I 58]b 159)b 160)ct 161]d
162)d 163)ct 164)a 165)d 166)a 167)b 168)d
169)d 170)c 171)ct 172]c 173)d 174)cI 175)c
176)c 177)ct 178)b 179)c 180)d 181)c I 82]b
183)d 184)b 185)c IB6)d 187)ct 188)c I89]d
190)a 191)b 192)c I93]d 194)ct 195)b 196]a
197)d 198)c 199)a 200]c
Reserved
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