Phani Kiran.

MUDUNURI
Email: [email protected] Mobile: +91-88977 87351

PROFESSIONAL SUMMARY
Accomplished Infra and DevOps with 11 years of experience maintaining server infrastructures and Application
operations across multiple platforms (O365, Linux, Windows, Networking and Cloud (AWS)). Effectively plan, install,
configure, optimize, and automate the IT infrastructure to consistently achieve high availability and performance.
SOFTWARE & HARDWARE
• ServiceNow, ServiceDesk, GLPI, OTRS • V-Sphere, VMWare, Proxmox
• ELK, OSSEC(FIM), Graylog • ISMS. PCI DSS, SOC audits
• WDS, WSUS, SharePoint • O365 Management Portal, AZURE
• iPhone, iPad, Android device support • Printers & Scanners - Local & Network
• Active Directory & Exchange Management • DevOps, Chep, Jenkins, Docker
• Microsoft Office Applications 2007/365 • Adobe applications, SAP Applications
• Windows XP, Win 7, 8, 10, MAC OS, Linux • Zabbix, Nagios Monitoring
• Shopos, PFSense, Dell Sonic Wall, Zentyal • Firefox and Chrome application/s
• Grand Stream, Asterisk, FreePBX (VOIP) • Documentation/Process Management
• McAfee Portal/Endpoints • Cisco VPN and hardware devices
• Skype For Business, Teams • AWS and Azure Cloud Solutions
• Windows / Linux (Centos, Fedora, Ubuntu) • IIS, Apache, Tomcat, Maven Admin

PROFESSIONAL EXPERIENCE

MOURI Tech, Vishakhapatnam, INDIA Aug. 2017 – June 2020

• Managing team of 45 members into Infrastructure, Cloud, Server, Network and System administration.
• Manage 24x7 support team, and lead SMEs of Infrastructure and Middleware teams to manage required Service
SLAs through Change Management, Incident Management and Problem Management.
• Completed ISMS, PCI-DSS, Soc Audits without any Gaps.
• Reduced annual expenditure by 15% year over year and leverages cost saving into Mail migrations, VOIP and
lot more tools.
• Managing all Office 365 (Exchange, SharePoint, Teams, User management, License management).
• SharePoint migration using Sharegate tool.
• Direct Experience on AWS (EC2, EBS, S3, DynamoDB, RDS, SQS, SNS, VPC, Lambda), Azure, Dev Ops Tools
(Jenkins, GIT, SVN, Docker, Maven, Chep).
• Capacity management, Supply/Demand management for IT infrastructure requirements based on the existing
projects and keeping future requirements in mind. Responsible for Change Management and Fleet
Upgrades
• Provide onsite/offsite technical support for software, hardware, and network related issues to End Users which
included management and Clients
• Facilitate the administration of the Digital Workplace technologies including, but not limited to: Exchange,
SharePoint, Skype for Business, Teams, OneDrive, One Note, Flow, and Windows
• Migrating different business units to single, Office 365 environment
• Develop and implement together with colleagues from Cyber Security the required encryption levels for any
kind of communication including but not limited to emails, documents sharing, calls and any other form of
digital communication
• Lead the efficient and lean processes to create and manage Office365 accounts across the entire Company
• Lead the implementation of an effective companywide administration and permission system for the entire
Microsoft Office 365 programs and applications, including the timely creation of users' accounts
• Lead the management and further development of the current ticketing system to prioritize prompt service and
assistant for all employees
• Manage external service providers and vendors with the highest level of integrity possible in order to add
maximum value to the organization
• Supported multiple divisions of the organization: external members, internal members, and employees –
Worldwide organization that requires flexibility and tenacity to overcome issues
• Implementing Microsoft ADFS, Engineering Active Directory Federation Services (ADFS), Azure AD Connect,
Engineering Single sign on (SSO)
• Troubleshot local & network printers/scanners for employees, as well as printer installations
• Organized, coordinated, and implemented upgraded computers based on upgrade eligibility
• Created documentation/processes within the I.T. Department
• Systems Administration: VMWare, Office 365 Management Portal, vSphere, and VMWare tasks.
• Migrating Mail, VOIP, ISP etc. to get better support in terms of technical
• Firsthand experience in NAS, VMWare, Proxmox, Antivirus.
• Direct experience on Open Source tools like
• LibreNMS, Bro, Snort, Ntop, Grylog, OSSEC, Zabbix (Network Analysis & Monitoring).
• Jenkins (Code automation).
• Git LAB, SVN, Git (Source Code Management).
• SnipIT, OCS Inventory (Inventory Management).
• Redmine (Project management).
• OTRS, GLPI (Ticketing system).

Vedic Soft INDIA Pvt Ltd, Hyderabad, INDIA May 2015 – July 2017
Sr. System Administrator

• Used remote desktop software to assist end users in the field with VPN, software and HW issues.
• Software knowledge: Office 365 including Outlook, Word, Excel, PowerPoint, SharePoint, Power BI, Microsoft
Azure, InfoPath, PowerApps, and Dynamics 365
• High levels of passion, energy, dedication and reliability
• High motivation, teamwork and communication skills
• Passionate about excellent IT processes, and ambitious to perform best in class
• Advanced leadership skills and some years of practical leadership experience
• Capability to create, tailor and deliver solutions in line with corporate strategy
• Setup and disabled user accounts, updated and modified rights and group lists within Active Directory
• Advise the Upper Management on complex decisions for the success in all aspects of the business
• Ensure that critical data and information remains highly protected by developing and implementing the most
appropriate data protection policies and procedures
• Worked with Windows XP, Vista, 7, Active Directory, Windows 2003 Server & Terminal Services, Microsoft
Office 07 and 2010 suites
• Work with Windows 7,10, Active Directory, Microsoft Office 2007, 365 suites
• Troubleshot local & network printers/scanners for employees, as well as printer installations
• Created documentation and created processes for the department
• Worked on Setup VOIP using Asterisk and FreePBX
• Conducted I.T. presentations during the New Hire orientation classes
• Making all the websites secure using SSL certificates. SSL certificate integration.
• Responsible for setting up new instances, migrating existing services from physical servers to AWS cloud.
• Monitoring the Sites, Systems and Applications using Nagios / Zabbix.

ACHIEVEMENTS:
• Employee of the year (IT) award – 2015

Ducere Technologies Pvt Ltd, Hyderabad, INDIA June 2014 – May 2015
System Administrator

• Used remote desktop support to log onto computers and resolve Network problems
• Worked with Windows XP, Vista, 07, 2010 Active Directory, Windows 2003 Server & Terminal Services,
Microsoft Office 2007 & 2010 suites & occasional Apple operating systems
• Worked with and as a team to resolve matters efficiently, minimizing downtime for end users
• Main point of contact for setting up Windows Mobile cell phones to sync with Exchange Server/s
• Troubleshooting until resolve; local & network printers and scanners. Maintenance on toner cartridges and
Installations included. Renaming and maintaining organization of printers on the network.
• Ordering hardware & software after approvals for end users, when requested/needed
• Taking lead f or planning, implementation, installation, troubleshooting, maintenance and support on operating
system and associated server hardware, software, and databases.
• Conf iguring and maintaining Zimbra mail server, Git server, USVN server, Samba and Firewall.
• Experience on configuring MySQL, Virtual Host, Apache2 server, phpMyAdmin and PHP5 on Linux

Ray Business Technologies, Hyderabad, INDIA Sept 2012 – May 2014

• Provided Networking, Software & Hardware technical support onsite for executives, managers, and non-
management employees
• Used remote desktop support to log onto computers and resolve Network problems
• Worked in server rooms to maintain connectivity within company & organization of hardware
• Setup & disabled user accounts, updated & modified rights/info within Active Directory
• Active Directory, Windows 2008 Server & Terminal Services, Microsoft Office 2007 & 2010 suites
• Planned and Implemented local storage by using LVM.
• Maintaining all Windows and Linux servers.
• Improved system performance by working with the development team to analyses, identify and resolve issues
quickly.
• Worked in server rooms to maintain connectivity within company & organization of hardware
• Setup & disabled user accounts, updating & modifying rights/info within Active Directory

ACHIEVEMENTS:
• Multitasking work appreciation 2013
Hi-Q Test Equipment’s Pvt Ltd, Hyderabad, INDIA Sept 2009 – Aug 2012
Technical Desktop Support Representative
• Resolved any network or operating system related issues such as Desktop/Server Network Printers, Application
related issues.
• Administration of Windows/Linux Servers.
• Installed centralized Antivirus and troubleshooting with virus related issues.
• Installed new desktops and troubleshoot with desktop software’s and hardware’s.
• Worked and resolved physical network related issues by inspecting Network.
• Active Directory Administration.
• Audit the servers for security prospective and fix it by security patches OR manual settings
• Determined cause of failure, often proceeded as a 3 rd party to replace/repair equipment
• Resolved local & network printer and scanner issues via telephone and remote assistance

EDUCATION

Jawaharlal Nehru Technological University, Hyderabad, INDIA 2005-2009