INSTALLATION

AND
MAINTENANCE
TROUBLESHOOTING

Content:

1.1 Error Code List

1.2 Troubleshooting for Main Malfunction
1.3 Troubleshooting for Normal Malfunction
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Display Method of Outdoor

Display Method of Indoor Unit
Unit
Indicator has 3 kinds of
Indicator Display (during
Malfunction display status and during
NO. Dual-8 blinking, ON 0.5s and OFF blinking, ON 0.5s and OFF A/C status Possible Causes
Name
Code 0.5s) 0.5s
Display
Power Cool Heating Yellow Red Green
Indicator Indicator Indicator Indicator Indicator Indicator

During cooling and drying Possible reasons:

High operation, except indoor 1. Refrigerant was superabundant;
OFF 3s
pressure fan operates, all loads stop 2. Poor heat exchange (including
1 E1 and blink
protection of operation.
once
system During heating operation, the and bad radiating environment );
complete unit stops. Ambient temperature is too high.
During cooling and drying
OFF 3S OFF 1S 1. Poor air-return in indoor unit;
Antifreezing operation, compressor and
2 E2 and blink and blink 2. Fan speed is abnormal;
protection outdoor fan stop while indoor
twice 3 times 3. Evaporator is dirty.
fan operates.
1.In defect of refrigerant;
OFF 1S
In defect of The Dual-8 Code Display will 2.Indoor evaporator temperature
and
3 refrigerant F0 show F0 and the complete unit sensor works abnormally;
blink
stops. 3.The unit has been plugged up
9 times
somewhere.
High During cooling and drying
discharge OFF 3S OFF 1S operation, compressor and Please refer to the malfunction
4 temperature E4 and blink and blink outdoor fan stop while indoor analysis (discharge protection,
protection of 4 times 7 times fan operates. During heating overload).
compressor operation, all loads stop.
During cooling and drying
OFF 3S 1. Supply voltage is unstable;
OFF 1S operation, compressor and
Overcurrent and blink 2. Supply voltage is too low and
5 E5 and blink outdoor fan stop while indoor
protection 5 load is too high;
5 times fan operates. During heating
times 3. Evaporator is dirty.
operation, all loads stop.
During cooling operation,
OFF 3S
Communi- compressor stops while
and blink Always Refer to the corresponding
6 cation E6 indoor fan motor operates.
6 ON malfunction analysis.
Malfunction During heating operation, the
times
complete unit stops.

During cooling operation:

High OFF 3S
OFF 1S compressor will stop while Refer to the malfunction analysis
temperature and blink
7 E8 and blink indoor fan will operate. (overload, high temperature
resistant 8
6 times During heating operation, the resistant).
protection times
complete unit stops.

During cooling and drying

OFF 3S OFF 1S operation, compressor will stop
EEPROM Replace outdoor control panel AP1
8 EE and blink and blink while indoor fan will operate;
malfunction
15 times 11 times During heating operation, the
complete unit will stop

Discharging after the complete unit

Limit/ is de-energized for 20mins, check
decrease whether the thermal grease on
OFF 3S OFF 3S All loads operate normally,
frequency IPM Module of outdoor control
9 EU and blink and blink while
due to high
6 times 6 times operation frequency for
temperature the radiator is inserted tightly.
compressor is decreased
of module If its no use, please replace control
panel AP1.
1. No jumper cap insert on
mainboard.
Malfunction OFF 3S Wireless remote receiver and
2. Incorrect insert of jumper cap.
10 protection of C5 and blink button are effective, but can
3. Jumper cap damaged.
jumper cap 15 times not dispose the related
4. Abnormal detecting circuit of
command
mainboard.

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Display Method of Outdoor

Display Method of Indoor Unit
Unit
Indicator has 3 kinds of
Indicator Display (during
Malfunction display status and during
NO. Dual-8 blinking, ON 0.5s and OFF blinking, ON 0.5s and OFF A/C status Possible Causes
Name
Code 0.5s) 0.5s
Display
Power Cool Heating Yellow Red Green
Indicator Indicator Indicator Indicator Indicator Indicator

When the outdoor unit receive

OFF 3S OFF 3S OFF 1S signal of Gathering refrigerant
Gathering
11 Fo and blink and blink and blink ,the system will be forced to Nominal cooling mode
refrigerant
1 times 1 times 17 times run under cooling mode for
gathering refrigerant
1. Loosening or bad contact of
indoor ambient temp. sensor and
Indoor During cooling and drying
mainboard terminal.
ambient operation, indoor unit operates
OFF 3S 2. Components in mainboard fell
temperature while other loads will stop;
12 F1 and blink down leads short circuit.
sensor is during heating operation,
once 3. Indoor ambient temp. sensor
open/short the complete unit will stop
damaged.(check with sensor
circuited operation.
resistance value chart)
4. Mainboard damaged.
1. Loosening or bad contact of
Indoor
AC stops operation once evaporator temp. sensor and
Indoor
reaches the setting mainboard terminal.
evaporator 2. Components on the mainboard
OFF 3S temperature. Cooling, drying:
temperature fall
13 F2 and blink internal fan motor stops
sensor is down leads short circuit.
twice operation while other loads
open/short 3. Indoor evaporator temp. sensor
stop operation; heating: AC damaged.(check temp. sensor
circuited
stop operation value
chart for testing)
4. Mainboard damaged.
Outdoor During cooling and drying
OFF 1S Outdoor temperature sensor
ambient operating, compressor stops
OFF 3S and hasnt been connected well or
temperature while indoor fan operates;
14 F3 and blink blink is damaged. Please check it by
sensor is During heating operation,
3 times 6 times referring to the resistance table for
open/short the complete unit will stop
temperature sensor)
circuited operation
Outdoor During cooling and drying
Outdoor temperature sensor
condenser OFF 1S operation, compressor stops
OFF 3S hasnt been connected well or
temperature and while indoor fan will operate;
15 F4 and blink is damaged. Please check it by
sensor is blink During heating operation,
4 times referring to the resistance table for
open/short 5 times the complete unit will stop
temperature sensor)
circuited operation.
During cooling and drying 1.Outdoor temperature sensor
Outdoor operation, compressor will sop hasnt been connected well or is
discharge OFF 1S after operating for about 3 damaged. Please check it by
OFF 3S
temperature and mins, referring to the resistance table for
16 F5 and blink
sensor is blink while indoor fan will operate; temperature sensor)
5 times
open/short 7 times During heating operation, the 2.The head of temperature sensor
circuited complete unit will stop after hasnt been inserted into the copper
operating for about 3 mins. tube
Limit/
OFF 3S OFF 1S All loads operate normally,
decrease Refer to the malfunction analysis
and blink and while
17 frequency F6 (overload, high temperature
for 6 blink operation frequency for
due to resistant)
times 3 times compressor is decreased
overload

Decrease OFF 1S All loads operate normally,

OFF 3S The input supply voltage is too low;
frequency and while
18 F8 and blink System pressure is too high and
due to blink operation frequency for
8 times overload
overcurrent once compressor is decreased

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Display Method of Outdoor

Display Method of Indoor Unit
Unit
Indicator has 3 kinds of
Indicator Display (during
Malfunction display status and during
NO. Dual-8 blinking, ON 0.5s and OFF blinking, ON 0.5s and OFF A/C status Possible Causes
Name
Code 0.5s) 0.5s
Display
Power Cool Heating Yellow Red Green
Indicator Indicator Indicator Indicator Indicator Indicator
Decrease Overload or temperature is too
OFF 1S All loads operate normally,
frequency OFF 3S high;
and while
19 due to F9 and blink
blink operation frequency for
high air 9 times Malfunction of electric expansion
twice compressor is decreased
discharge valve (EKV)
Limit/
decrease OFF 1S All loads operate normally,
OFF 3S OFF 3S Poor air-return in indoor unit or fan
and
20 frequency FH and blink and blink while operation frequency for
blink speed is too low
due to 2 times 2 times compressor is decreased
4 times
antifreezing

1. Measure the voltage of position

L and N on wiring board (XT), if the
During cooling and drying voltage is higher than 265VAC, turn
OFF 1S operation, compressor will stop on the unit after the supply voltage
Voltage for OFF 3S is increased to the normal range.
and while indoor fan will operate;
21 DC bus-bar PH and blink 2.If the AC input is normal,
blink During heating operation, the
is too high 11 times measure the voltage of electrolytic
13 times complete unit will stop capacitor C on control panel (AP1),
operation. if its normal, theres malfunction
for the circuit, please replace the
control panel (AP1)
1. Measure the voltage of position
L and N on wiring board (XT), if the
voltage is higher than 150VAC,
turn on the unit after the supply
During cooling and drying voltage is increased to the normal
OFF 1S
Voltage of OFF 3S operation, compressor will stop
and range.
22 DC bus-bar PL and blink while indoor fan will operate;
blink 2.If the AC input is normal,
is too low 21 times During heating operation, the
12 times measure the voltage of electrolytic
complete unit will stop
capacitor C on control panel (AP1),
if its normal, theres malfunction
for the circuit, please replace the
control panel (AP1)

(during (during
Compressor blinking, blinking,
Min ON ON Showing during min. cooling or
23 P0
frequence in 0.25s 0.25s min. heating test
test state and OFF and OFF
0.25s) 0.25s)

(during (during
Compressor blinking, blinking,
rated ON ON Showing during nominal cooling or
24 P1
frequence in 0.25s 0.25s nominal heating test
test state and OFF and OFF
0.25s) 0.25s)

(during (during
Compressor blinking, blinking,
maximum ON ON Showing during max. cooling or
25 P2
frequence in 0.25s 0.25s max. heating test
test state and OFF and OFF
0.25s) 0.25s)

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Display Method of Outdoor

Display Method of Indoor Unit
Unit
Indicator has 3 kinds of
Indicator Display (during
Malfunction display status and during
NO. Dual-8 blinking, ON 0.5s and OFF blinking, ON 0.5s and OFF A/C status Possible Causes
Name
Code 0.5s) 0.5s
Display
Power Cool Heating Yellow Red Green
Indicator Indicator Indicator Indicator Indicator Indicator
(during (during
Compressor blinking, blinking,
intermediate ON ON Showing during middle cooling or
26 P3
frequence in 0.25s 0.25s middle heating test
test state and OFF and OFF
0.25s) 0.25s)

During cooling and drying

Overcurrent Refer to the malfunction
operation, compressor will stop
protection of OFF 3S analysis (IPM protection, loss
while indoor fan will operate;
27 phase P5 and blink of synchronism protection and
During heating operation, the
current for 15 times overcurrent protection of phase
complete unit will stop
compressor current for compressor.
operation.

During cooling and drying

Charging OFF 3S operation, compressor will stop
malfunction and blink Refer to the part three—charging
28 PU while indoor fan will operate;
of capacitor 17 times malfunction analysis of capacitor
During heating operation, the
complete unit will stop

Malfunction During cooling and drying

of module OFF 3S operation, compressor will stop
29 P7 and blink while indoor fan will operate; Replace outdoor control panel AP1
temperature
18 times During heating operation, the
sensor circuit complete unit will stop

After the complete unit is de-

energized for 20mins, check
During cooling operation, whether the thermal grease on IPM
Module high OFF 3S compressor will stop while Module of outdoor control panel
30 temperature P8 and blink indoor fan will operate;
protection 19 times During heating operation, the
complete unit will stop radiator is inserted tightly. If its no
use, please replace control panel
AP1.
Decrease
frequency
due to high All loads operate normally,
OFF 3S Refer to the malfunction analysis
temperature while
31 H0 and blink (overload, high temperature
resistant operation frequency for
10 times compressor is decreased resistant)
during
heating
operation

Static OFF 3S
32 dedusting H2 and blink
protection twice

During cooling and drying 1. Wiring terminal OVC-COMP

operation, compressor will stop is loosened. In normal state, the
Overload OFF 3S OFF 1S
while indoor fan will operate; resistance for this terminal should
33 protection for H3 and blink and blink
During heating operation, the be less than 1ohm.
compressor 3 times 8 times
complete unit will stop 2.Refer to the malfunction analysis (
operation. discharge protection, overload)

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Display Method of Outdoor

Display Method of Indoor Unit
Unit
Indicator has 3 kinds of
Indicator Display (during
Malfunction display status and during
NO. Dual-8 blinking, ON 0.5s and OFF blinking, ON 0.5s and OFF A/C status Possible Causes
Name
Code 0.5s) 0.5s
Display
Power Cool Heating Yellow Red Green
Indicator Indicator Indicator Indicator Indicator Indicator
During cooling and drying
operation, compressor will stop
OFF 3S OFF 1S Refer to the malfunction analysis
System is while indoor fan will operate;
34 H4 and blink and blink (overload, high temperature
abnormal During heating operation, the
4 times 6 times resistant)
complete unit will stop
operation.
During cooling and drying
Refer to the malfunction
operation, compressor will stop
OFF 3S OFF 1S analysis (IPM protection, loss
IPM while indoor fan will operate;
35 H5 and blink and blink of synchronism protection and
protection 5 times 4 times During heating operation, the
overcurrent protection of phase
complete unit will stop
current for compressor.
operation.

Module OFF 3S OFF 1S

36 temperature H5 and blink and blink
is too high 5 times 10 times

1. Bad contact of DC motor

feedback terminal.
Internal fan motor, external fan 2. Bad contact of DC motor
Internal motor OFF 3S motor, compressor and electric
control end.
37 (fan motor) do H6 and blink heater stop operation,guide
11 times louver stops at present 3. Fan motor is stalling.
not operate
location. 4. Motor malfunction.
5. Malfunction of mainboard rev
detecting circuit.
During cooling and drying Refer to the malfunction
Desynchro- OFF 3S operation, compressor will stop analysis (IPM protection, loss
while indoor fan will operate;
38 nizing of H7 and blink of synchronism protection and
During heating operation, the
compressor 7 times complete unit will stop overcurrent protection of phase
operation. current for compressor.
During cooling and drying
OFF 3S OFF 1S operation, compressor will stop
PFC while indoor fan will operate;
39 HC and blink and blink Refer to the malfunction analysis
protection During heating operation, the
6 times 14 times complete unit will stop
operation.

Outdoor DC OFF 1S DC fan motor malfunction or

OFF 3S Outdoor DC fan motor
and
40 fan motor L3 and blink malfunction lead to compressor system blocked or the connector
blink
malfunction 23 times stop operation, loosed
14 times

compressor stop operation and

OFF 3S OFF 1S Outdoor fan motor will stop To protect the electronical
power
41 L9 and blink and blink 30s latter , 3 minutes latter components when detect high
protection
20 times 9 times fan motor and compressor will power
restart

Indoor unit
OFF 3S OFF 1S
and outdoor compressor and Outdoor fan Indoor unit and outdoor unit doesn't
42 LP and blink and blink
unit doesn't motor can’t work match
19 times 16 times
match
During cooling and drying
operation, compressor will stop
OFF 3S
Failure start- while indoor fan will operate;
43 LC and blink Refer to the malfunction analysis
up During heating operation, the
11 times
complete unit will stop
operation.

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Display Method of Outdoor

Display Method of Indoor Unit
Unit
Indicator has 3 kinds of
Indicator Display (during
Malfunction display status and during
NO. Dual-8 blinking, ON 0.5s and OFF blinking, ON 0.5s and OFF A/C status Possible Causes
Name
Code 0.5s) 0.5s
Display
Power Cool Heating Yellow Red Green
Indicator Indicator Indicator Indicator Indicator Indicator

Malfunction of During cooling and drying

phase current OFF 3S operation, compressor will stop
44 detection U1 and blink while indoor fan will operate; Replace outdoor control panel AP1
circuit for 13 times During heating operation, the
compressor complete unit will stop

During cooling and drying

Malfunction of
OFF 3S operation, compressor will stop
voltage
45 U3 and blink while indoor fan will operate; Supply voltage is unstable
dropping for 20 times During heating operation, the
DC bus-bar
complete unit will stop

During cooling and drying

operation, the compressor will
Malfunction Theres circuit malfunction on
OFF 3S stop while indoor fan will
of complete outdoor units control panel AP1,
46 U5 and blink operate;
units current please replace the outdoor units
13 times During heating operating,
detection control panel AP1.
the complete unit will stop
operation.

1.Supply voltage is lower than

If this malfunction occurs AC175V;
The four-way OFF 3S
during 2.Wiring terminal 4V is loosened or
47 valve is U7 and blink
heating operation, the complete broken;
abnormal 20 times
unit will stop operation. 3.4V is damaged, please replace
4V.

Zero- During cooling operation,

crossing OFF 3S compressor will stop while
48 U9 and blink indoor fan will operate; during Replace outdoor control panel AP1
malfunction of
18 times heating,the complete unit will
outdoor unit stop operation.

Frequency OFF 1S
49 limiting and blink
(power) 13 times

OFF 1S
50 Compressor and blink
running once

The
temperature OFF 1S
51 for turning and blink
on the unit is 8 times
reached

Frequency
limiting OFF 1S
52 and blink
(module
11 times
temperature)

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Display Method of Indoor Unit Display Method of Outdoor Unit

Indicator Display (during Indicator has 3 kinds of display
Malfunction Dual-8 blinking, ON 0.5s and OFF status and during blinking, ON
NO. A/C status Possible Causes
Name Code 0.5s) 0.5s and OFF 0.5s
Display Power Cool Heating Yellow Red Green
Indicator Indicator Indicator Indicator Indicator Indicator

Normal OFF 0.5S

53 communica- and blink
once
tion

Defrosting will occur in

heating
mode. Compressor will
54 Defrosting H1 OFF 3S OFF 1S Its the normal state
and blink and blink operate
once twice while indoor fan will stop
operation.

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Troubleshooting for
F1,F2 malfunction

Is
the wiring terminal between the
temperature sensor and the controller yes
loosened or poorly contacted?

Insert the temperature

sensor tightly

no
Is malfunction
no eliminated

Is there short circuit due to trip-over of yes

the parts?

Make the parts upright

no

Is malfunction
no yes
eliminated

Is the
temperature sensor normal according
to the Resistance no
Table?

Replace it with a
temperature sensor
with the same model

yes
yes
no Is malfunction
removed

Replace the mainboard

with the same model.
yes

End

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Troubleshooting for
H6 malfunction

Stir the blade

with a tool to see whether no
the blade rotates
smoothly
Tighten the screw; reassemble the blade, motor
and shaft bearing rubber base sub-assy to make
yes sure there is no foreign object between them

Is malfunction
no yes
eliminated

Check if the connection of PG

motor feedback terminal is firm.
no

Insert the control

terminal of PG
motor tightly
yes
Is malfunction
no eliminated yes

Check if the connection

of PG motor control
no
terminal is firm.
Reinstall the blade and
motor correctly

yes
no Is malfunction yes
eliminated

Turn on the
unit again ; measure whether the output
voltage on control terminal for PG motor
is more than 50V within 1 min after the yes
louvers are opened
yes
Measure the voltage of this foot to neutral
wire on the mainboard

yes Is the motor

started up

no no

Replace PG motor

Is malfunction
no eliminated yes

Replace the mainboard

with the same model.

End

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Troubleshooting for C5
malfunction

Is there jumper cap on the no

mainboard?

Assemble the jumper

cap with the same
model

yes

no Is malfunction
eliminated

Is
the jumper cap inserted no
correctly and
tightly ?
Insert the
jumper cap
tightly

yes
no Is malfunction yes
eliminated

Replace the jumper cap

with the same model

yes

Is malfunction yes
eliminated

no

Replace the mainboard

with the same model.

End

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Troubleshooting
for U8 malfunction

Re-energize1
minute after
de-erergization

The unit returns to normal.

U8 is still Conclusion:U8 is displayed due
No
displayed to instant energization afte de-
energization while the capacitor
discharges slowly.
Yes

The zero-cross detection

circuit of the mainboard is
defined abnormal.Replace
the mainboard with the same
model

End

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Start

Cut off power supply. Check if

connection line of IDU and ODU
and the wire inside electric box
are correctly connected.

Connect the line

Correct connection? no according to Malfunction eliminated?
wiring diagram.

yes
no

Main board matches

Match correctly
with display board? Main board of no Malfunction eliminated? yes
IDU matches with that of ODU? according to product
specification

yes
no

Replace
Communication cord is damaged? yes communication Malfunction eliminated? yes
cord

no
no

Replace IDU's
main board

yes

Replace ODU's
Malfunction eliminated? no
main board.

yes

End

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Main inspection point:

Flow chart of Malfunction diagnosis

Energize the unit

and wait for 3min

Measure voltage between

N 1and 3 of indoor
wiring block

Measure voltage
between L and N
Voltage > 200V? Y of outdoor wiring
block

Normal wiring? N
Voltage > 200V? N

Y Y

Indoor main board error Adjust wiring Outdoor electric indoor and outdoor
box error wiring error

Replace main board Replace indoor

Replace outdoor
of indoor unit
electric box and outdoor wiring

Remove malfunction

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(2) Indoor fan does not rotate and there is no feedback
Main detection point:
Is the control panel reliably connected with the motor? Is it loose? Is the connecting sequence correct?

Is the input voltage within the normal range (measure the voltage between L and N of the wiring block XT with AC voltage
gauge.)?

Malfunction diagnosis process:

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Energize the
unit and start it

Voltage between
L and N of
indoor wiring
block

Check the
connecting
Voltage > 200V? Y state of the
connecting
terminal
Reliable Adjust
N connecting
connection
N state

Y
Replace main
Check power board of indoor N remove the
supply unit error?

Remove the N
error?
Y

Replace motor
Y

Finish

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(3) Temperature sensor malfunction
Main detection points:
Is outdoor ambient temperature within the normal range?
Is indoor and outdoor fan running normally?
Is the radiating environment inside and outside the unit good enough?
Malfunction diagnosis process:
Energize the
unit and start
it

Check connecting
Indoor unit state of indoor
Y
display F1/F2 temperature
sensor

Indoor unit reliable

connected? N
display F4/F5

Adjust
Y connecting state
Check connecting state of Y
outdoor temperature sensor

Reliable Replace
N Adjust temperature N Remove error?
connected? connecting state sensor

Y
Replace
Tesmepnesroar N Remove error? Remove error?
ture Sensor？
Y
N
Remove error?
Replace main
boarudn iotf indoor Y
N
Y Y
Replace parts
of outdoor
electric box

Finish

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Energize the
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(4) Malfunction diagnosis of startup failure unit and start it

Main detection points:

Is wiring of compressor correct. Is the stop time
of compressor more N Start it 3 min later
Is the stop time of compressor enough? than 3min

Is compressor damaged? Y

Malfunction diagnosis process:

N Startup failure?

Connect it according
Is compressor wire connected correctly? N
to wiring diagram

Replace parts of outdoor

electric box

Remove the error? Y

Replace
compressor

finish

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(5) Diagnosis of losing synchronism for compressor
Main detection points:
Is pressure of the system too high?

Is voltage too low?

Malfunction diagnosis process:
Losing synchronism
upon startup of Losing synchronism
the unit during running

Is the stop time Is fan well

N of compressor more Is outdoor fan normal? N connected?
than 3min

Y
Y
Is outdoor fan Remove N Reliable
blocked by Y stuff connected?
stuff?
Is wire of compressor Y
well connected? N
Replace parts
Replace parts of outdoor
N of outdoor electric box
electric box
Y

Adjust Replace parts

connecting wire of outdoor Y Remove error?
electric box
Remove error?
N

Y Remove error? N
Y Replace
outdoor fan
N Replace
compressor
Replace
compressor

Finish

Finish

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(6) Diagnosis of overload and discharge malfunction
Main detection points: 20min after
de-energization
Is electric expansion valve well connected? Is it damaged? of complete unit

Is refrigerant leaked?
Is overload wire connection normal?
Is electric
Malfunction diagnosis process: expansion valve N
well connected?

Is overload wire
reliably connected? N

Replace electric Adjust

expansion valve connecting wire

Remove
malfunction? Y

Replace parts
of outdoor
electric box

Remove malfunction? Y

Refrigerant leakage,
recharge the
refrigerant

Finish

(7) Detection process of communication circuit of outdoor unit

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