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Research Chapter 4 Guide

Table 5-8 from the document show survey results on how customers perceive different aspects of a store's marketing mix in terms of product, price, place/distribution, and promotion. For product, customers agreed that selection of brands and product quality and condition were most important. For price, discounts like buy one get one were most engaging. Easy parking was key for place/distribution. And loyalty programs had the strongest impact on promotion.

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100% found this document useful (1 vote)
108 views

Research Chapter 4 Guide

Table 5-8 from the document show survey results on how customers perceive different aspects of a store's marketing mix in terms of product, price, place/distribution, and promotion. For product, customers agreed that selection of brands and product quality and condition were most important. For price, discounts like buy one get one were most engaging. Easy parking was key for place/distribution. And loyalty programs had the strongest impact on promotion.

Uploaded by

Eunice Hernandez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Table 5

Respondents level of agreement on the impact of


Marketing Mix in terms of Product

Product Weighted Mean Verbal Interpretation


This Store Offers high quality
2.4 Agree
merchandise
Offers several brands to choose from in a
2.6 Agree
category
Purchased products are usually found in
2.6 Agree
good condition
Visual Appearance of Products in this
2.3 Agree
store is pleasant
This store offers good maintenance and
2.5 Agree
repair of goods sold
Has the wildest selection of national
2.6 Agree
brand merchandise
GRAND MEAN 2.5 Agree

Table 5 shows that shows that the respondents “Agree” on all the statements under

Product. The statement “Offers several brands to choose from in a category”, “Purchased

products are usually found in good condition” and “Has the wildest selection of national brand

merchandise” all obtained the highest weighted mean of 2.6. This means that condition and

selection of products and brand are the main things considered by the respondents in terms of

products. According to Inquirer.net, April 23, 2019, “consumers prefer shopping in malls that

offer a wide array of general merchandise that ranges from personal care, apparel, fashion

accessories, appliances, electronics, furniture, homeware, hardware, and travel items, and

grocery items such as farm-to-table fruits, vegetables, and meats to a wide variety of local and

international selections.

The other statements and their corresponding weighted means are as follows: “This

store offers good maintenance and repair of goods sold” obtained a weighted mean of 2.5, “This

Store Offers high quality merchandise” obtained 2.4 and “Visual Appearance of Products in this

store is pleasant” obtained 2.3.


Table 6

Respondents level of agreement on the impact of


Marketing Mix in terms of Price

Price Weighted Mean Verbal Interpretation


I can get a lower price if I buy additional
2.6 Agree
similar items
This Store offers the overall lowest price
2.1 Agree
in the area
Maintains the best everyday price for
2.2 Agree
most merchandise
The Price of the products is reasonable 2.0 Agree
Consistently provides the best values for
2.4 Agree
money
The price of the products is low
2.5 Agree
throughout the year.
GRAND MEAN 2.3 Agree

Table 6 shows that shows that shows that the respondents “Agree” on all the statements

under Price. The statement “I can get a lower price if I buy additional similar items” obtained the

highest weighted mean of 2.6. This means that consumers are engaged in discounts like Buy 1

take 1. According to Ellsworth (August 17, 2018), “Both retailers and shoppers love BOGO. In a

report from AMG, 66 percent of shoppers say that they like BOGO the most out of all discount

promotions. They also found that 93 percent of shoppers report that they have taken advantage

of BOGO promotions at least once. Professor Priti Salvi of S. V. Institute of Management, Kadi

found that shoppers are more likely to participate in BOGO promotions because the products

seem to have no extra cost and are more valuable due to the deal. Get on shoppers’ good sides

with a Buy One, Get One promotion.”

The other statements and their corresponding weighted means are as follows: “The price

of the products is low throughout the year.” Obtained a weighted mean of 2.5. “Consistently

provides the best values for money” obtained 2.4, “Maintains the best everyday price for most

merchandise” obtained 2.2, “This Store offers the overall lowest price in the area” obtained 2.1

and “The Price of the products is reasonable” obtained 2.0.


Table 7

Respondents level of agreement on the impact of


Marketing Mix in terms of Place/Distribution

Place/Distribution Weighted Mean Verbal Interpretation


Fast Checkout 2.0 Agree
Convenient parking of vehicles 2.5 Agree
Close to where I live 2.3 Agree
Store atmosphere and decoration are
2.4 Agree
appealing
This store’s layout make it easy for me to
2.3 Agree
find what I need.
Convenient public transport to get to this
2.3 Agree
store.
GRAND MEAN 2.3 Agree

Table 7 shows that shows that the respondents “Agree” on all the statements under

Place/Distribution. The statement “Convenient parking of vehicles” obtained the highest

weighted mean of 2.5. This means parking space plays a vital role in deciding whether a

consumer shops at a specific store. According to ParkHelp (N.D), Parking plays a major role in

a customer’s decision of where to shop. A property’s parking facility has the potential of leaving

the first and last impressions on shoppers, so that queues and difficulties in finding spaces can

significantly reduce repeat business. Also, according to the American Planning Association

(N.D), Parking is the prime convenience advantage of the shopping center over the central

business district. In spite of the repetitive statement of this fact, the shopper may not always find

the parking space he wants. The shopper wants a space he can find easily, with a minimum of

difficulty in moving around the parking area, and one that is located near the store or store

group in which he is going to shop.

The other statements and their corresponding weighted means are as follows: “Store

atmosphere and decoration are appealing” obtained a weighted mean of 2.4, “Close to where I

live”, “This store’s layout make it easy for me to find what I need.” And “Convenient public
transport to get to this store.” obtained 2.3 and “Fast Checkout” obtained a weighted mean of

2.0.

Table 8

Respondents level of agreement on the impact of


Marketing Mix in terms of Promotion

Promotion Weighted Mean Verbal Interpretation


Advertised merchandise is always
2.4 Agree
available
Offers coupons in newspaper
2.5 Agree
advertisement
Seasonal promotions are available 2.5 Agree
I love shopping here because of the
2.6 Agree
privilege card
I am well informed of the promotions held 2.5 Agree
The promotions are always attractive 2.2 Agree
GRAND MEAN 2.4 Agree

Table 8 shows that shows that the respondents “Agree” on all the statements under

Promotion. The statement “I love shopping here because of the privilege card” obtained the

highest weighted mean of 2.6. This shows that Privelege Cards or Loyalty Programs affect a

consumers behavior on shopping at a store. According to PaymentsJournal (October 25, 2019),

The reason so many merchants turn to loyalty programs is because they, on average, positively

impact consumer spending and visitation habits. According to Mercator’s data, between 50 and

60% of people report that their membership in a loyalty program increased store visitation.

The other statements and their corresponding weighted means are as follows: “I am well

informed of the promotions held”, “Offers coupons in newspaper advertisement” and “Seasonal

promotions are available” obtained a weighted mean of 2.5. “Advertised merchandise is always

available” obtained 2.4 and “The promotions are always attractive” obtained a weighted mean of

2.2.

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