Professional Academy of the Philippines

Brgy. South Poblacion, City of Naga, Cebu Tel. Number (032) 2736484
“The school committed to give quality education”

School of Hospitality and Tourism Management

Course Title Personality Development and Applied Ethics
Pre-requisite none
Co-requisite none
Credit 3 units
Course Description This course describes the skills, knowledge and performance outcomes required to develop the ability of students to become
professionals in their field by understanding the ideas of improving one’s personality and ways on how they are going to be valued in the
business industry by means of presenting their ideas like company meetings, professional networking, interviews and through proposals of
services considering the proper collaboration to their associates and portraying professional business ethics. It also teaches writing skills and
emphasize in verbal communication and preparation of plans that requires them to research career options and company potentiality and
stability to develop a strong and effective career pathway.

Course Outcomes and Relationships to Program Outcomes:

Course Outcomes Program Outcomes

After completion of the Common to all Business and Management Tourism and Hospitality Hospitality Management Tourism
course, the student types of schools Disciplines discipline Program Management
should be able to: Program
1 2 3 4 5 6 7 8 9 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 3 3 3 33
0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2
CO1- define what x x x x x x x x x x x x x x
sustainability means in
tourism, what are the
effective approaches for
developing strategies
and policies for more
sustainable tourism and
the tools that would
make the policies work
on the ground.
CO2- Make tourism x x x x x x x x x x x
more sustainable it is
crucial to work hand in
hand with all relevant
stakeholders, within and
outside government
Course Intended Learning Outcomes Topic Teaching and Learning Activities Assessment Tasks
Outcome
s
CO1 1. Develop a deeper self- Introduction to Personality Theory Class Learning Log
understanding of theories of their a. Definition and Basics of Personality
own personality and personality b. Nature of Personality and Types of Image Test/ Observation/Checklist
development Personality
c. Dimensions of Theories of Freud Assessing Personality Using Five
and Erickson
d. Significance of Personality Factors
Development
e. Five Aspects of Personality Class Discussion

CO1 2. Prepare and deliver effective oralTechnique in Professional Group Discussion

communications to individuals and Development Stage I Essay Writing (Rubric)
to groups. a. Communication Skills Impromptu, Public Speaking
• Communication Process Quiz
• Communication Barriers
• Overcoming Communication Barriers Checklist
• Communication in the Workplace
b. Building Self-esteem and Self
Confidence Theory Cum Practical Session
• How to Deal with Inferiority Complex
• Importance of Self Confidence
• Ways to Develop Self-Confidence
c. Working on Attitudes Assignment:
• Aggressive
• Assertive Internet Workload
• Submissive
Search the net for sample cases of Essay Writing
people worldwide who have survived
CO1 3. Develop self through personal Technique in Professional their weaknesses and served as role Rubric
development strategies Development Stage II: models and epitome of success in
their chosen field of endeavor. Read &
Leadership in the Hospitality and Present it to the class. Quiz
Tourism Industry
Case Study using Rubric
Questionnaires, Role Play,
Prelim Examination
Management Games
CO1 1. Describe and apply principles of a. Introduction to Leadership The learners are expected to: Brainstorming
group dynamics to teamwork and b. Leadership Style 1. Plan and make decisions with others “Leadership”
c. Group Dynamics and support the outcomes; Discussion
team building. d. Team Building 2. Relate your role to others in the Simulation Game
organization;
3. Apply principles of group dynamics
to teamwork and teambuilding.

Technique in Professional
2. Demonstrate guest service skills
CO1 Development Stage III: The learners are expected to: Role Playing
Guest Relations in the Hospitality and 1. Explain and apply the principles of Controversial Issues
Tourism Industry good customer service;
a. Guest Relation 2. Provide appropriate information to
b. Nature of Guest Relation customers to assist them in planning;
c. Guest Relation Skills 3. Identify and describe ethical
behavior in relation to client
satisfaction.
4. Solve and handle guest complaint;
CO1 5. Discuss relation skills.
3. Demonstrate effective
Technique in Professional
interpersonal skills. Development Stage IV The learners are expected to:
a. Intellectual Attributes of Personality 1. Promote positive
•Types of Intelligence management/employee relations Discussion and Inquiry
•Factors Affecting Intelligent Behavior through use of positive interpersonal
•Ways to Make Effective Decision skills and fair and equitable treatment;
making 2. Employ effective interpersonal skills
b. Interpersonal Relationships and maintain rapport in dealing with Midterm Examination
customer and co-workers;
3. Follow principles of stress
management.

Discussion and Inquiry

CO2 1. Appraise the connection between Technique in Professional The learners are expected to:
stress and emotions Development Stage V 1. Demonstrate conflict resolution
a. Emotion and Motives technique; Design and Problem Solving
CO2 2. Evaluate effective strategies of • Kinds and Classifications of Emotion
coping stress. • Controlling Emotions for Hospitality 2. Follow principles of time
CO2 3. Use effective self-management and Tourism Professionals management and meet deadlines.
skill b. Stress Management Awareness Training
• How to Cope with Stress
c. Conflict Management Semi-Final Examination
• Introduction to Conflict Management
CO2 1. Provide services in a professional Projecting A Positive Social Image The learners are expected to: Demonstration and Presentation
manner and demonstrate etiquette Part I 1. Adhere to professional standards of Video Viewing
in various situations. a. Definition and Importance of Social dress, hygiene and grooming. Partner and Group Collaboration
Image
b. Good Grooming and Proper Hygiene
c. Grooming for Men and Women
d. Dressing for Occasion
Projecting A Positive Social Image
Part II Demonstration
a. Proper Way of Introduction The learners are expected to: Group Presentation
b. Body Language 1. Demonstrate ethical behavior and Role Playing
c. Public Speaking follow professional codes of conduct;
d. Social Graces and Proper 2. Apply the principles of business
Telephone Etiquette etiquette, protocol and procedures.
e. Business Conduct and Office
Etiquettes
f. Social Graces and Table Manners

CO2 2. Develop self through personal Values and Image Improvement The learners are expected to:
development strategies a. Self-Appraisal 1. Demonstrate ethical behavior and Awareness Training and Values
b. Philosophy of Life follow professional codes of conduct; Clarification
2. Apply the principles of business
Performance Appraisal and Career etiquette, protocol and procedures.
Path The learners are expected to:
a. Career Planning Goals & Process 1. Develop career planning goals and
b. Resume Building process; Simulation
c. Self-Introduction 2. Create an impressive resume; Performance
d. The Art of Participating in Group 3. Evaluate own knowledge and skills Interactive Classroom Activity
Discussion/ Modeling and identify gaps for reaching personal
e. Personal Interview Session/Mock and professional goal. Final Examination
Interview Session 4. Check one’s self or personality
5. Explain things to consider when
called for an interview
Textbook:

Rodolfa, Beranrdo B., Leadership & Persoinality Development for Tourism and Hospitality Professionals, Mindshapers Co. Inc, 2011
Harmis, Elaine K.,Customer Srvice : A Practical Approach, 6th Edition Pearson Education Inc., 2013
Hellriegel, Slocum, Principles of Organizational Behavior, South-Western,Cenage Learning, 2011

Course Assessment:

As per standard grading system, thoroughly discussed during the orientation meeting;
Evaluative Measures
Quizzes, Activities, Oral Participation, Assignment and Projects … … … … … … … … … … 60%
Major/Long Exam … … … … … … … … … …… … … … … … … … … …… … … … … … 40%

Aside from academic deficiency, other grounds for a failing grade are:
 Grave misconduct and/or cheating during examinations
 Unexcused absences of more than 20% of required number of meetings per term
 A falling academic standing and failure to take the final exam.

Suggestive References:

Harmis, Elaine K.,Customer Srvice : A Practical Approach, 6th Edition Pearson Education Inc., 2013
Hellriegel, Slocum, Principles of Organizational Behavior, South-Western,Cenage Learning, 2011
Journal of Cornell Hospitality Quarterly 2015, Vol.18 389-403
Journal of Cornell Hospitality Quarterly 2015, Vol 18 132-145
Journal of Cornell Hospitality Quarterly 2015, Vol 56

Committee Member: