RD.

020 Business Process Questionnaire

OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions
Provide an overview of AR invoice processing.
(FM) Financial Management General Financial Accounting Not identified AR Other
Are AR processes documented?
(FM) Financial Management General Financial Accounting Not identified AR Other
Are there AR processes that should be changed, streamlined or eliminated?
(FM) Financial Management General Financial Accounting Not identified AR Other
Do you ever recognize revenue from a single transaction over multiple
(FM) Financial Management General Financial Accounting Not identified AR Revenue periods?
When do you recognize revenue?
(FM) Financial Management General Financial Accounting Not identified AR Revenue
How many General Ledger accounts do you distribute to?
(FM) Financial Management General Financial Accounting Not identified AR Revenue
When do you create or recognize outstanding receivables?
(FM) Financial Management General Financial Accounting Not identified AR Revenue
Do you distribute earned and unearned revenue? What are the GL
(FM) Financial Management General Financial Accounting Not identified AR Revenue accounts?
Do you have unbilled receivables?
(FM) Financial Management General Financial Accounting Not identified AR Revenue
Is revenue assignment associated with sales people information?
(FM) Financial Management General Financial Accounting Not identified AR Revenue
Do you assign non-revenue credit to sales people?
(FM) Financial Management General Financial Accounting Not identified AR Revenue
Do you have special revenue recognition for long-term agreements?
(FM) Financial Management General Financial Accounting Not identified AR Revenue
Do you automatically determine the general ledger accounts for specific
transactions (i. e. receivables, freight, tax, unearned revenue, unbilled
(FM) Financial Management General Financial Accounting Not identified AR Invoicing receivables, etc.) during Invoice Entry?
How do you receive notice to create/generate an invoice to bill a customer?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Do you regularly invoice customers for the same items?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Do you use standard invoice lines with default pricing and default
(FM) Financial Management General Financial Accounting Not identified AR Invoicing accounting information (revenue, receivable, freight, tax)?
How are the revenue, receivable, freight and tax accounts configured for
(FM) Financial Management General Financial Accounting Not identified AR Invoicing each invoice type?
Do you ever use invoice forms and/or the invoice entry process for
(FM) Financial Management General Financial Accounting Not identified AR Invoicing transactions other than billing customers?
Do you use Debit Memos?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How are Debit Memos accounted for?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Why are Debit Memos used?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
What items appear on Debit Memos?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Do you use Customer Account Credit Memos?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How are Customer Account Credit Memos used?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Why are Customer Account Credit Memos used?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
What items appear on Customer Account Credit Memos?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Do you enter invoices in batches?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How are batch invoices defined?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Do you use batch controls, such as counts and amounts?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Do you bill customers in a foreign currency?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How many invoice types do you have? Provide invoice samples.
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How frequently do you invoice your customers?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How do you track sales revenue on invoices? How is it reported?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
What different shipping methods do you use?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How do you number your invoices?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Where are your price schedules maintained?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How often are sales orders invoiced?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
What is the criteria to invoice?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
What items appear on your invoices (inventory? non-inventory?)
(FM) Financial Management General Financial Accounting Not identified AR Invoicing

258715370.xls Page 1
 RD.020 Business Process Questionnaire

OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions
Can payment terms be assigned at the invoice level?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
What paper stock is used to print the invoices?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Where are the invoices printed? How many printers and where are they?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing Pre-printed forms?
What remit to address is assigned for your invoices?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
Do you assign shipping charges for your invoices?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How are shipping charges calculated?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How do you calculate your tax charges? What are the rates?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How do you keep your tax rate information up to date?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How are adjustments to closed periods handled?
(FM) Financial Management General Financial Accounting Not identified AR Open/Close Periods
Do you reconcile payments with the bank?
(FM) Financial Management General Financial Accounting Not identified AR Reconciliation
How do you reconcile payments with the bank?
(FM) Financial Management General Financial Accounting Not identified AR Reconciliation
How often do you reconcile payments with the bank?
(FM) Financial Management General Financial Accounting Not identified AR Reconciliation
How are bank reconciliation errors handled?
(FM) Financial Management General Financial Accounting Not identified AR Reconciliation
What type(s) of customers do you have?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Provide samples of customer master records.
(FM) Financial Management General Financial Accounting Not identified AR Customers
What type of payment terms do you provide?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Do you provide split term payment terms?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Do you provide discount payment terms?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Do you automatically number new customers as they are created?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Do you automatically number customer business purposes as they are
(FM) Financial Management General Financial Accounting Not identified AR Customers created?
Do you track and record relationships between customers e.g. franchises,
(FM) Financial Management General Financial Accounting Not identified AR Customers subsidiaries etc.?
Do you create reciprocal customer relationships whenever you create a
(FM) Financial Management General Financial Accounting Not identified AR Customers relationship between customers for tracking purposes?
Do you have multiple "remit to’s"?
(FM) Financial Management General Financial Accounting Not identified AR Customers
How are multiple "remit to’s" determined for each customer?
(FM) Financial Management General Financial Accounting Not identified AR Customers
What credit information is tracked for each customer?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Do terms and conditions of customer agreements and/or payment terms
(FM) Financial Management General Financial Accounting Not identified AR Customers change based upon the status of their accounts?
How do you maintain/audit your customer data?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Do you have a prospect system separate from the receivables customers?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Who has access to your customer database?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Do you have the same customers repeated multiple times in the data files
(FM) Financial Management General Financial Accounting Not identified AR Customers or the same customer for different operating units?
How do you track customers with different or multiple bill-to and ship-to
(FM) Financial Management General Financial Accounting Not identified AR Customers addresses?
Describe the process for creation and maintenance of customer records.
(FM) Financial Management General Financial Accounting Not identified AR Customers
How do you group your customers for credit limits, credit checks?
(FM) Financial Management General Financial Accounting Not identified AR Customers
How do you group your customers for statements?
(FM) Financial Management General Financial Accounting Not identified AR Customers
How do you group your customers for interest charges for late payments?
(FM) Financial Management General Financial Accounting Not identified AR Customers
How do you group your customers for payment rules?
(FM) Financial Management General Financial Accounting Not identified AR Customers
How many project customers do you have?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Do you send customers statements?
(FM) Financial Management General Financial Accounting Not identified AR Customers
Do terms and conditions of customer agreements and/or payment terms
(FM) Financial Management General Financial Accounting Not identified AR Customers change based upon the status of their accounts?
Provide an overview of AR cash receipt processing.
(FM) Financial Management General Financial Accounting Not identified AR Other

258715370.xls Page 2
 RD.020 Business Process Questionnaire

OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions
Are cash receipt procedures documented?
(FM) Financial Management General Financial Accounting Not identified AR Other
Should any of the procedures be changed, streamlined or eliminated?
(FM) Financial Management General Financial Accounting Not identified AR Other
Do you ever adjust receivables?
(FM) Financial Management General Financial Accounting Not identified AR Other
How do you adjust receivables?
(FM) Financial Management General Financial Accounting Not identified AR Other
Do you limit the amounts when adjusting receivables?
(FM) Financial Management General Financial Accounting Not identified AR Other
Do you receive deposits and/or prepayments?
(FM) Financial Management General Financial Accounting Not identified AR Other
How do you maintain and assign salespeople to customers?
(FM) Financial Management General Financial Accounting Not identified AR Sales
Do you track Sales Territory Information?
(FM) Financial Management General Financial Accounting Not identified AR Sales
How is Sales Territory Information for tracking purposes derived? (i.e.
(FM) Financial Management General Financial Accounting Not identified AR Sales customer, salesperson etc.)
What are the milestones of your sales order cycle?
(FM) Financial Management General Financial Accounting Not identified AR Sales
Do you maintain mandatory and/or optional reviews in your orders cycle for
(FM) Financial Management General Financial Accounting Not identified AR Sales credit risk, legal compliance, and/or other approvals?
How often do you cancel orders?
(FM) Financial Management General Financial Accounting Not identified AR Sales
Do you have sales representatives? How many?
(FM) Financial Management General Financial Accounting Not identified AR Sales
How do you breakup territory for sales?
(FM) Financial Management General Financial Accounting Not identified AR Sales
How do you assign commissions?
(FM) Financial Management General Financial Accounting Not identified AR Sales
Do you track non-revenue sales credits?
(FM) Financial Management General Financial Accounting Not identified AR Sales
What Invoice Aging periods are currently in use?
(FM) Financial Management General Financial Accounting Not identified AR Reporting
What reports do you currently generate for Invoicing, Sales and Revenue
tracking? Provide samples including frequency and distribution.
(FM) Financial Management General Financial Accounting Not identified AR Reporting
Are reports grouped for processing purposes?
(FM) Financial Management General Financial Accounting Not identified AR Reporting
Are there any requirements your current set of reports does not meet?
(FM) Financial Management General Financial Accounting Not identified AR Reporting
Who is responsible for opening and closing AR periods?
(FM) Financial Management General Financial Accounting Not identified AR Post
Is the schedule for opening and closing AR documented?
(FM) Financial Management General Financial Accounting Not identified AR Post
Do you have any documentation on your AR close?
(FM) Financial Management General Financial Accounting Not identified AR Post
Do you allow posting invoices back to prior periods?
(FM) Financial Management General Financial Accounting Not identified AR Post
If you have multiple organizations, do they all close at the same time or
(FM) Financial Management General Financial Accounting Not identified AR Post separately?
Do you enter your payments in batches?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How are batches identified?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How do your customers generally pay invoices? single check—single
invoice single check—multiple invoices
multiple checks—multiple invoices
(FM) Financial Management General Financial Accounting Not identified AR Payments
Do you use batch control counts and amounts?
(FM) Financial Management General Financial Accounting Not identified AR Payments
Do you use more than one bank account and/or cash account?
(FM) Financial Management General Financial Accounting Not identified AR Payments
Do you have customers who pay other customers’ invoices?
(FM) Financial Management General Financial Accounting Not identified AR Payments
Do you use lockboxes?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How many lockboxes do you use?
(FM) Financial Management General Financial Accounting Not identified AR Payments
What types of payments are received and input? (i.e. check, cash etc.)
(FM) Financial Management General Financial Accounting Not identified AR Payments
How do you receive and input payments?
(FM) Financial Management General Financial Accounting Not identified AR Payments
Do you receive deposits and/or prepayments?
(FM) Financial Management General Financial Accounting Not identified AR Payments
Do you receive non-customer related payments?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How are non-customer related payments accounted for?
(FM) Financial Management General Financial Accounting Not identified AR Payments

258715370.xls Page 3
 RD.020 Business Process Questionnaire

OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions
How do you handle payments without remittance information?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How do you handle payments from unknown sources?
(FM) Financial Management General Financial Accounting Not identified AR Payments
What are your policies and procedures about adjusting payments?
(FM) Financial Management General Financial Accounting Not identified AR Payments
What are your policies and procedures about reversing payments?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How often do you adjust payments?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How often do you reverse payments?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How many payments do you receive in a month?
(FM) Financial Management General Financial Accounting Not identified AR Payments
Who makes deposits to the bank?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How many checks are returned by the bank in a period?
(FM) Financial Management General Financial Accounting Not identified AR Payments
What are the reasons for checks being returned by the bank?
(FM) Financial Management General Financial Accounting Not identified AR Payments
Are fees charged for NSF checks?
(FM) Financial Management General Financial Accounting Not identified AR Payments
Who applies cash?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How is cash applied?
(FM) Financial Management General Financial Accounting Not identified AR Payments
Do you create chargebacks (Debit Items) for customer deductions?
(FM) Financial Management General Financial Accounting Not identified AR Payments
What reports do you currently generate for payment processing? Provide
(FM) Financial Management General Financial Accounting Not identified AR Reporting samples including frequency and distribution.
How do you enter/manage a credit amount owed to the customer by your
(FM) Financial Management General Financial Accounting Not identified AR Collections company?
How do you enter/manage a credit amount owed to your company by the
(FM) Financial Management General Financial Accounting Not identified AR Collections customer
Do you send customers statements?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Do you ever adjust receivables?
(FM) Financial Management General Financial Accounting Not identified AR Collections
How do you adjust receivables?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Do you limit the amounts when adjusting receivables?
(FM) Financial Management General Financial Accounting Not identified AR Collections
What credit information is tracked for each customer?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Are your collection policies documented?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Do you charge finance charges?
(FM) Financial Management General Financial Accounting Not identified AR Collections
How do you charge finance charges?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Do you send dunning letters to customers?
(FM) Financial Management General Financial Accounting Not identified AR Collections
How is the status of customer accounts communicated to Order Entry/Sales
(FM) Financial Management General Financial Accounting Not identified AR Collections Reps?
Do collectors actively call customers on delinquent items?
(FM) Financial Management General Financial Accounting Not identified AR Collections
What is the process for tracking actions to collect on delinquent accounts?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Is the process for tracking actions to collect on delinquent accounts
(FM) Financial Management General Financial Accounting Not identified AR Collections automated?
Do terms and conditions of customer agreements and/or payment terms
(FM) Financial Management General Financial Accounting Not identified AR Collections change based upon the status of their accounts?
Do you monitor your collectors performance?
(FM) Financial Management General Financial Accounting Not identified AR Collections
What metrics are used to monitor collections performance?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Do you run a detailed expense statement periodically?
(FM) Financial Management General Financial Accounting Not identified AR Collections
How often is a detailed expense statement run and to whom is it distributed?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Do you do cash requirements forecasting?
(FM) Financial Management General Financial Accounting Not identified AR Collections
What sort of buckets do you use for cash requirements forecasting? (i.e. 30,
(FM) Financial Management General Financial Accounting Not identified AR Collections 60, 90...)
How do you monitor customer account status?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Are there any special reporting requirements pertaining to collections?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Do you have a separate aging for collectors?
(FM) Financial Management General Financial Accounting Not identified AR Collections

258715370.xls Page 4