TrueConf Server Administrator's Guide

About this document

This document is part of TrueConf Server video conferencing system documentation package
and contains instructions on installation, setting up and use of the system’s server part.

For effective work with the document basic level of IT and network literacy is required.

Contact Information

Telephone: +1 (347) 878-32-63

General inquiries: [email protected]
Sales inquiries: [email protected]
Support inquiries: [email protected]

©2019 TrueConf. All rights reserved. 2

TrueConf Server Administrator's Guide

Table of Contents
1. Server side
1.1. System requirements for TrueConf Server
1.2. Installation
1.3. Registration
1.4. Offline registration
1.5. Administering the server
1.6. Changing the registration key
1.7. Server status
1.8. Server log
1.9. Configuring preferences
2. Client side
2.1. Where can I find client applications?
2.2. Platforms supported by TrueConf client apps
2.3. Client application features
2.4. How to connect client app to your server
2.4.1. Manual setup of the client app
2.4.2. Connection using auto discovering
2.5. How to update client apps?
2.6. Сall string formats
2.6.1. Call string format for TrueConf Server users
2.6.2. Call string format for calling SIP endpoints
2.6.3. Call string format for calling H.323 endpoints
2.6.4. Call string format for calling RTSP endpoints
3. Configuring server
3.1. "Dashboard" group of settings
3.1.1. Summary
3.1.2. Settings
3.2. Network
3.2.1. Network settings
3.2.2. SMTP
3.2.3. SIP gateway
3.2.3.1. Invitation of the SIP terminal to the conference that is held on the TrueConf
Server
3.2.3.2. Connecting SIP endpoint to the conference via CID (conference ID)
3.2.4. H.323 gateway
3.2.4.1. How to call TrueConf users and conferences from H.323 devices
3.2.4.2. How to register H.323 devices on TrueConf Server
3.2.4.3. How can an H.323 endpoint user make a call to a TrueConf user?
3.2.5. Federation
3.3. "Web" group of settings
3.3.1. Settings
3.3.2. Web security
3.3.3. HTTPS
3.4. "Users" group of settings
3.4.1. User accounts
3.4.1.1. User accounts
3.4.1.2. User profile
3.4.2. Groups
3.4.2.1. Editing group list
3.4.2.2. Setting up address book for users of the group
3.4.2.3. Setting application settings for group users

©2019 TrueConf. All rights reserved. 3

TrueConf Server Administrator's Guide

3.4.3. Aliases
3.4.4. LDAP / Active Directory
3.4.4.1. Registry mode
3.4.4.2. LDAP mode
3.5. "Group conferences" group of section
3.5.1. Conference list
3.5.1.1. Creating video conference
3.5.1.2. Edit conference
3.5.1.3. Conference mode
3.5.1.4. Owner
3.5.1.5. Participants
3.5.1.6. Schedule
3.5.1.7. Streaming
3.5.2. Streaming
3.6. API
3.6.1. OAuth2
3.7. Reports
3.7.1. Events
3.7.2. Call history
3.7.2.1. Call list
3.7.2.2. Call or conference information
3.7.2.3. Connection properties
3.7.3. Chat messages
3.7.4. Configuration changes
3.7.5. Conference recordings
3.7.6. Endpoints
3.7.6.1. Events that update device information
3.8. File storage
3.9. Recordings
3.10. Manage add-ons

©2019 TrueConf. All rights reserved. 4

TrueConf Server Administrator's Guide

1. Server side

TrueConf Server сonsists of two components:

TrueConf Server system services
TrueConf Server control panel

TrueConf Server system services

This component is a video conferencing server itself. It gets installed as Windows operating system
service and provides:
Endpoints authentication and authorization
Support for multi-point video conferences and point-to-point video calls
Events logging (calls history, usage statistics and chat messages)
Traverse NAT and proxy servers to connect endpoints
Scalable video coding (SVC) manipulations to media streams
Transcoding for third-party protocols and systems (SIP, H.323, RTSP, WebRTC and Skype for
Business)
Communication with remote federated servers

Control panel TrueConf Server

This component is used to control and manage TrueConf Server and provides:
Interface to manage all settings described in this document
Server state monitoring, start and stop controls
Access to usage reports and recordings
Users and groups management
Conferences scheduling
API access and more

1.1. System requirements for TrueConf Server

Recommended configuration Advanced configuration

Intel Core i7-3770 @ 3.40GHz+

Intel Core i5-2320 @ 3.00GHz
Intel Xeon E5-1620 v3 @
Intel Xeon E3-1220 @ 3.10GHz
3.50GHz+

50 WebRTC users 50 WebRTC users

Recording a conference on Recording a conference on
server server
RTSP/CDN Streaming
100 SIP/H.323 non-transmitting 100 SIP/H.323 non-transmitting
connections connections
or or
Processor
up to 1 conference with up to 1 conference with
SIP/H.323 and with 3 SIP/H.323 and 8 broadcasting

©2019 TrueConf. All rights reserved. 5

TrueConf Server Administrator's Guide

broadcasting SIP/H.323 SIP/H.323 connections

connections or
up to 2 conferences with
SIP/H.323 and 3 broadcasting
SIP/H.323 connections
or
up to 4 conferences with
SIP/H.323 and 1 broadcasting
SIP/H.323 connection

Dedicated or virtual Microsoft Windows Server 2008/2012/2016 with

Operating system
latest updates

RAM 4 GB 16 GB

Hard drive 20 GB of free space

Network Ethernet 1 Gbit/s.

Port 80 (specified during the installation of the server) -

responsible for accessing control panel;
*If this port is closed, the Slide Show feature won't be available.
Ports
Port 4307 (may be changed in the control panel) - used to
exchange media data with client applications.
Learn more →

IP A static IP address is required for the server to work properly

1.2. Installation

TrueConf Server is distributed as a software installation package that contains the server side
components and client applications for Windows PC. TrueConf client applications for other supported
platforms are available on the TrueConf web-site.
Run the installation package once downloaded to begin the installation. The installation process will
take a couple of minutes.

During the installation you can specify:

TCP port for accessing control panel over HTTP
TCP port for server’s reports files database
Installation directory

Note: The ports are selected during the installation and cannot be changed afterwards. To
change them, you will need to reinstall TrueConf Server. By default the control panel is given port
80 or port 8080 if port 80 is not available. If both ports are unavailable you will be prompted to
specify a different port number. You can later switch control panel to use HTTPS.
If control panel port is not 80 (HTTP) or 443 (HTTPS), you have to specify the port number
manually in URL to access the control panel (e.g. http://localhost:8080).

©2019 TrueConf. All rights reserved. 6

TrueConf Server Administrator's Guide

Can I install TrueConf Server on a PC with a web server already installed?

Yes. The installer will either auto-select available port, or give you the option to assign the port
manually.

Your browser will automatically open TrueConf Server control panel after installation.

Note: If you are installing TrueConf Server behind the firewall, in order to complete the registration
process you should open TCP port 4310 to allow access to our registration server located at
reg.trueconf.com.

Is it possible to chnage TrueConf Server control panel port number without having to re-
install the server?

Yes. To do this, go to the server installation directory (by default C:\Program Files (x86)\TrueConf
Server). Open \httpconf\conf\listen.conf file there with a text editing app of your choice and change
the port number in line containing "Listen <port number>" and save changes. Please restart the
machine to apply changes.

1.3. Registration process

After the installation of your web browser will automatically start server setup interface. Register the
server. To activate the server you have to get a registration key. Click on Get FREE Key to obtain one:

©2019 TrueConf. All rights reserved. 7

TrueConf Server Administrator's Guide

Click to open a page with application to TrueConf Server Free. Carefully fill all the fields and click on
Submit & Download:

A registration key will be sent to the email address that you provided:

©2019 TrueConf. All rights reserved. 8

TrueConf Server Administrator's Guide

Note: The key should be delivered in 15 minutes maximum. If this did not happen, request a key
via live chat, or check the SPAM folder in your email client.

Return to the page of TrueConf Server settings and enter the registration key you have just received by
e-mail. Press Register to continue:

Once the server has been successfully registered, you will see "running, registred" at the top-right
corner of the control panel window.

©2019 TrueConf. All rights reserved. 9

TrueConf Server Administrator's Guide

1.4. Offline registration

To register offline on a computer without an Internet connection, you will need a device connected to the
Internet to obtain a registration key. On that device, go to https://trueconf.com/server/trial/ and follow the
instruction from the Registration section.

When you receive an email with the registration key you need to put it in the appropriate field
"Registration key" in the control panel on a computer without internet connection and click Registration.

In the registration window a new button will appear, Create registration file. Clicking on it will generate
a file that you will need to send:

©2019 TrueConf. All rights reserved. 10

TrueConf Server Administrator's Guide

The generated file offlinereg.vrg will be saved in the browser’s default download folder. Please send
the file to [email protected]. You will receive a file that needs to be installed on the PC with the
offline-registered server.

Note: Please do not try to start offline registration again until you receive the file from TrueConf
sales team. After restarting offline registration you will require to go through registration process
again.

Click on Select file on your computer and select the file offline.reg. Then click Continue:

If registration has been successful control panel page opens to notify you that the server has been
registered.

1.5. Administering the server

By default server can be administered from any computer in the same local network where it was
installed. In other words by default access is limited to the following ranges of IP addresses: 10.*,
192.168.*, 172.16.* - 172.31.* and 127.*. If the administrator wants to administer the server from a
remote machine, he/she needs to make sure that the firewall allows incoming connections over TCP port
chosen for control panel (80 by default).

Administrator has to authenticate before accessing the control panel. Only accounts from "TrueConf

©2019 TrueConf. All rights reserved. 11

TrueConf Server Administrator's Guide

Server Admin" group can authorize. Windows user account under which the server was installed is
added to this group automatically. To give another user access to the control panel, administrator must
add this account to "TrueConf Server Admin" group.

If Allow admin access from localhost without authentication option is checked in the Web >
Security section, the control panel can be accessed directly without authorization from the machine
where the server was installed via localhost or 127.0.0.1 host in any browser.

How to administer the TrueConf Server outside of LAN ->

How to connect external users ->

1.6. Changing the registration key

You can change the registration key by going to Dashboard > Summary and clicking Registration
button.

Enter a new key and click Registration:

©2019 TrueConf. All rights reserved. 12

TrueConf Server Administrator's Guide

What you should do if you get the message "Computer change is not available for this
server code"?

Please contact our support:

Telephone:
Email: [email protected]

If you get the message The registered server doesn't have valid licenses. Please contact
technical support to do it manually upon entering the key, it means either that the key has expired or
the time and date on your PC have busted. Make sure time and date on your PC are correct.

1.7. Server status

Server status is shown in the "Server status" field in green (if the server is working) or in red (if it has
stopped) in top right corner of the control panel.

What to do if server is not running?

In this case the red massage "Stopped" will be displayed in the "Server status" line:

©2019 TrueConf. All rights reserved. 13

TrueConf Server Administrator's Guide

Possible reason #1: You have no valid licenses, or the license is expired.
Workaround: contact us or your reseller.

Possible reason #2: Some server files are missing or have been damaged.
Workaround: reinstall TrueConf Server.

1.8. Server log

If you encounter any issues with TrueConf Server, our support team will be able to help you
troubleshoot them more efficiently if you provide server log files. To access the log, go to System >
Server log located in the top-right corner of the control panel.

Check Enable detailed logging in Dashboard / Settings section of the control panel to start
collect more details in server's log. Our technical support staff may ask you do this to ease
troubleshooting process.

You can download the full log by clicking on the save button above the log:

©2019 TrueConf. All rights reserved. 14

TrueConf Server Administrator's Guide

1.9. Configuring preferences

There are preferences individual for every authenticated administrator, such as control panel interface
language and time zone. You can access these settings in System > Preferences section.

There is also an Export to CSV section in the preferences which affects server's log export format.
Default settings are most commonly used for .csv files, however you can select custom encoding and
field separator character.

After making any changes make sure to click Apply button.

1. Shortcut for Preferences section

2. Interface preference
3. Reports file export preferences

©2019 TrueConf. All rights reserved. 15

TrueConf Server Administrator's Guide

2. Client side

To be able to use video conferencing service provided by TrueConf Server the user must have a client
application installed.

2.1. Where can I find client applications?

Just send out a link to the guest page to your users. Guest page allows users to download client
applications for all supported platforms along with instructions on how to connect them to your server.

The guest page is available at: http[s]://<server>[:<port>]/guest/ where:

<server> — address of the PC with TrueConf Server installed
<port> — port used to access the control panel (optional)

2.2. Platforms supported by TrueConf client applications

The following platforms are natively supported. Please open a guest page to obtain a version for your
operating system. Please note that WebRTC application is only available for users who access
conference using a browser via conference invitation URL.
Windows
macOS
Linux
Android
Android TV
iOS
watchOS
WebRTC

2.3. Client applications features

Once installed on a PC or Mac, desktop application allow users to perform the following actions.

©2019 TrueConf. All rights reserved. 16

TrueConf Server Administrator's Guide

Authorize and maintain connection through NAT and proxy to TrueConf Server
Browse address book, groups and users
Set personal preferences
Make calls, create or join conferences
Collaborate and vote during conferences
Share desktop or application window
Select video layouts
Exchange files and text messages with other users.
View chat and call history
Select peripherals, such as mic or camera
Enable echo cancellation, noise reduction and automatic gain control

The full list of features is much larger. Please follow our blog to be updated. Mobile application
capabilities are fewer compared to desktop application, please refer to marketplaces descriptions for
more details.

2.4. How to connect client application to TrueConf Server?

There are network settings in every client application where you can specify address and port of
TrueConf Server instance you want this endpoint to connect to. You can either do it manually or let the
client application locate TrueConf Server automatically via DNS. Once connected to the server user will
be prompted to authenticate on this server using username and password.

2.4.1. TrueConf Server auto discovering

Desktop client applications can automatically search for local TrueConf Server instance. To make this
possible administrator needs to specify the address of the server in primary DNS list by creating a new
SRV record for vcs2 service.

The following example shows how to do this using DNS utility in Microsoft Windows 2012 Server:
Navigate to root of the desired domain.
Choose «Other New Records…» in a right-click menu.
Choose type «Service Location».
Set the following parameters.

©2019 TrueConf. All rights reserved. 17

TrueConf Server Administrator's Guide

In this example server has address videoserver.your.domain.com and port 4307. Please make sure
that protocol name (tcp) does not contain underscores.

2.5. How to update client apps?

Desktop application for Windows is bundled with TrueConf Server installation package and updated
automatically when a new version of the server is released. To update other TrueConf applications you
need to manually download the new version from our web site or get the updates from corresponding
marketplace for Android/Android TV/iOS/macOS platforms.

2.6. Сall string formats

TrueConf Server not only enables users to call each other or participate in group conferences, but also
make possible to reach any SIP, H.323 or RTSP endpoint using built-in gateway. For each type of
supported third-party protocols there is a specific call string format to be used.

Call string are very powerful and can be used in many different places:
Pasted in search bar in the client applications
Saved as a new contact in the address book
Included into invitations list during conference scheduling
Addressed via TrueConf Server API requests
And much more

2.6.1. Call string format for TrueConf Server users

To call a regular user, just enter the user’s ID in the call-to field. You can also call remote users of
federated TrueConf Server instance. To do so use the following call string format:
<TrueConf_ID>@<server>, where:
<server> is an IP address or domain name of a remote TrueConf Server,

©2019 TrueConf. All rights reserved. 18

TrueConf Server Administrator's Guide

<TrueConf_ID> is a user ID.

2.6.2. Call string format for calling SIP endpoints

One of the following formats can be used to address SIP endpoint:

#sip:<user_id>@<server_name>, where:
<server_name> is a host name or IPv4 address of the SIP server,
<user_id> is the SIP user’s name.
#sip:<user_id>@[<server_name>], where:
<server_name> is IPv6 address of the SIP server (please note that brackets are the part of the
call string),
<user_id> is the SIP user’s name.
#sip:<user_id>, where:
<user_id> is the SIP user’s name.
Note: the call will be directed to the server that had been configured as Default SIP Proxy
server by ticking a corresponding box (in the Network > SIP Gateway tab).
#tel:<user_id>, where:
<user_id> is the SIP user’s name.
Note: the call will be directed to the server that had been configured as Default VoIP server by
ticking a corresponding box (in the Network > SIP Gateway tab).
Note: #tel:<number> call string can be used to call regular phone numbers.
#sip:@<endpoint_ip>, where:
<endpoint_ip> is IPv4 address of the SIP endpoint.
#sip:@[<endpoint_ip>], where:
<endpoint_ip> is IPv6 address of the SIP endpoint.
#sip:@<host_name>, where:
<host_name> is DNS name of the SIP endpoint.

Call string examples for SIP protocol:

#sip:[email protected]
#sip:james78
#sip:8001
#sip:@192.168.1.99
#sip:@[fe80::805a:1cf9:12f9:def7]
#tel:501
#tel:13478783263

2.6.3. Call string format for calling H.323 endpoints

The following call string formats can be used for calling an H.323 endpoint:
#h323:@<IP>, where :
<IP> is IP address of the H.323 endpoint.
#h323:@[<IP>], where:
<IP> is IPv6 address of the H.323 endpoint.
#h323:<user_id>@<IP>, where:
<IP> is IP address of the H.323 gatekeeper or MCU,
<user_id> is ID of endpoint registered on the H.323 device.
#h323:<user_id>@[<IP>], where:

©2019 TrueConf. All rights reserved. 19

TrueConf Server Administrator's Guide

<IP> is IPv6 address of the H.323 gatekeeper or MCU,

<user_id> is ID of endpoint registered on the H.323 device.
#h323:\e\<e164_id>@<IP>, where:
<IP> is IP address of the H.323 gatekeeper or MCU,
<e164_id> is number in E.164 format of the endpoint registered on the H.323 device.

The following call string formats can only be used if there is H.323 rule with a role Default H.323
gatekeeper enabled for it:
#h323:<user_id>, where
<user_id> is ID of the H.323 endpoint.
#h323:\e\<e164_id>, where
<e164_id> is the number of H.323 endpoint in E.164 format.

Call string examples for H.323 protocol:

#h323:@192.168.1.99
#h323:[email protected]
#h323:@[fe80::805a:1cf9:12f9:def7]
#h323:james78
#h323:\e\8001

2.6.4. Call string format for calling RTSP endpoints

To display a video from RTSP stream you need call it or invite into the conference using the following
call string format #rtsp:<address>, where the <address> can be an HTTP, HTTPS, RTSP or an IP
address of the stream (e.g. #rtsp://192.168.1.99/axis-media/media.amp).

©2019 TrueConf. All rights reserved. 20

TrueConf Server Administrator's Guide

3. Configuring server

3.1. "Dashboard" group of settings

3.1.1. Summary

Dashboard contains details about the license activated for this server, license's owner contacts and
features available for this server. You can also re-register the server from this page to obtain a new
license.

Note: If you're using a free version of TrueConf Server and connection to our registration server
(host is reg.trueconf.com and TCP port is 4310) is lost, your server will shut down in 12 hours. The
expected shut down time will be displayed in the Summary tab. Full version of TrueConf Server
deosn't have such limitation.

If the server is connected to the Internet, administrator from time to time will receive notifications in
control panel about available TrueConf Server updates. A message with a link to a new version
download will be displayed on top of this page.

3.1.2. Settings

This section allows to change a working directory for TrueConf Server and apply some other server
wide settings. Please refer to a list below for more details. Working directory is used to store all log files
and reports. Reports are stored in PostgreSQL database format.

©2019 TrueConf. All rights reserved. 21

TrueConf Server Administrator's Guide

1. A path to a working directory of TrueConf Server.

2. Enable extensive logging of server activities. Might be required by our technical support team for
troubleshooting.
3. Create a backup file with server settings.
4. Restore your settings using a backup file.
5. Download links for client applciations, which are published for your users on the guest page.
We strongly advise you not to use the following settings, unless being told so by our tech. support
team, as they might significantly decrease the quality of video conferences or put TrueConf Server
security at risk. The ability of TrueConf Server to automatically and dynamically manage video
streams encoding parameters is crucial for effective collaboration.
6. Special key used to sign authentication request from client authentication, eg. allows to sign
in under some server's user credentials without password verification.
7. A key similar to the previous one and used to sign in using guest accounts.
8. Hard limit the output bitrate from client applications to TrueConf Server and other endpoints
(in kbps).
9. Hard limit the maximum FPS rate transmitted from client applications to TrueConf Server and
other endpoints.
10. Set exact video resolution client applications will use to capture and encode a video source.
11. Enable additional in-conference statuses for participants, eg. polling.

©2019 TrueConf. All rights reserved. 22

TrueConf Server Administrator's Guide

12. Save application settings.

Configuration back-up and restore

Backup allows you to export and save most of the server settings excluding HTTPS settings, log files
and usage reports. Backup file is essentail for TrueConf Server migration and re-installation tasks.You
can find the full guide on making a backup copy of and restoring the settings after a server transfer on
our website, in our Knowledge Base.

Applications update settings

You can use this settings to show notifications about new client application version availability to your
users or to force the client applications to upgrade to the version you need. Click on the applciation
name to open it's update settings.

Note: we don't allow to manage mobile applications update policies (for Android, Android TV and
iOS) using these settings, please ask your users to stay up to date by installing new updates from
Google Play and App Store correspondingly.

1. Minimal version of the client application TrueConf Server will allow to connect from. If the user's
version of the app is older than the one specified here, the app will pop up an update dialog with
Setup URL linked to a new version. Close of this dialog will exit the application.
2. Current supported version of the client app. If the version of the app is older than the version
specified in this field, the user will be prompted to update. It's possible to cancel the update and
continue to use the application unless it's version is higher then the Minimal one.
3. Just a string used to label a new version in update dialogs.

3.2. Network

This section covers TrueConf Server settings for connectivity with other TrueConf Server instances,
TrueConf client applications, third-party SIP or H.323 endpoints and email templates for notifications.

©2019 TrueConf. All rights reserved. 23

TrueConf Server Administrator's Guide

3.2.1. Network settings

Settings on this page are used by TrueConf client applications only.

Please note that our client applications communicate with TrueConf Server over 4307 TCP port.
This single port is used for signalling, presence statuses, authentication, audio and video streams
transmitting and messaging. During slide shows, files transfer and API calls HTTP or HTTPS port
specified in Web / Settings / External address is also used. No UDP ports or other TCP ports are
used for communication between TrueConf Server and our client applications.

The list of Internal addresses (and ports) are used by TrueConf Server to listen for incoming
connections from TrueConf client applications. When "Listen on all IP addresses" checkbox is enabled
(which is so by default) you can see the list of all IP addresses available for this machine in a list.

External addresses are used to help TrueConf client applications to find and connect to the server
from outside the local network. TrueConf Server doesn't listen for incoming connections from these
addresses as they are only used by client applications, eg. to reach external IP address of your NAT or
address TrueConf Server by DNS name. After every successful connection to the server client
applications automatically obtain and save the list of external addresses available for this server. If the
list of external addresses is empty the internal addresses will be stored instead.

Note: we don't cover topics about TCP port forwarding or DNS names resolving in this manual
please refer to your network equipment documentation.

If you plan to migrate the server to another IP address, all you need to do is to add the new IP address
to the list of external address beforehand. This will help client apps to store the new address right after
the next connection to the server in advance. Once the server is switched to the new address, client
apps will automatically connect to it too.

1. To specify an external addresses you have to enable Specify checkbox.

2. To change a list of internal addresses, uncheck "Listen on all IP addresses" checkbox.
3. To add a new internal or external IP address. Use the button Add and enter the necessary data
in the Host and Port fields.

©2019 TrueConf. All rights reserved. 24

TrueConf Server Administrator's Guide

4. Return to previous settings.

5. Click to save the changes.

3.2.2. SMTP

TrueConf Server doesn't have a mail server built-in and relies on external SMTP server or service to
deliver email notifications, invitations and other important messages to your users. You can change the
templates used for these messages in this section as well.

In case of a missed call TrueConf Server will try to locate user's email address from E-mail field in
Account information or corresponding field imported during LDAP synchronization. In case of recurrent
conference scheduling, the invited users will receive invitation for the first event in a row only. In case
the conference has been set up without start date and time, the invited users will receive a notification
email without calendar invitation. If invited participant is offline when conference starts a notification
about the conference he or she is expected to be in will be send. In case of a regular conference
scheduling, all invited participants will receive an email with calendar invitation for date and time
specified.

©2019 TrueConf. All rights reserved. 25

TrueConf Server Administrator's Guide

1. IP address or SMTP server host name.

2. Port used by SMTP server.
3. Select connection security method (STARTTLS, SSL or without encoding).
4. Select authorization type (with or without password).
5. If you have selected password authorization please specify a username used on the remote
SMTP server for connections from TrueConf Server.
6. And it's password.
7. All emails will be delivered using this From: field address.
8. Shows SMTP server connection status: Successfully connected in case of successful
©2019 TrueConf. All rights reserved. 26
TrueConf Server Administrator's Guide

connection and authorization on external SMTP server and invalid server if the connection can not
be established.
9. Update connection status.
10. Email address of TrueConf Server administrator. Enable the checkbox below if you'd like to
receive notifications about unexpected TrueConf Server restart events.
11. Enables missed call notifications for users.
12. Restore all email templates to defaults.
13. Template of a missed call email send to registered users.
13. Template of a missed call email send to unregistered users, eg. if someone will try to call an
email address from TrueConf client applications, the owner of this address will receive an invitation
to register on this server.
15. Enables calendar invitations for invited group conferences participants.
16. Template of the invitation email.
17. Click here to save changes.

3.2.2.1. The list of substitutions used in email templates

Feel free tofv use parameters listed below in the templates to customize or localize emails sent to your
users:
%caller_display_name — display name of the caller.
%recipient_display_name — display name of the callee (user who missed the call).
%recipient_call_id — ID of the user who missed the call (eg.
[email protected]).
%missed_call_time — time and date of the call.
%conf_name" — name of the conference.
%conf_id — ID of the conference, eg. \c\CID.
%user_display_name — display name of the conference owner.
%start_time — time and date of the conference. Time is provided for UTC+00:00 time zone, be
aware of your time zone difference
%caller_call_id — ID of the user who made the call.
%host — TrueConf Server external web address.
http[s]://%host/c/%conf_id — link to join the conference from PC, macOS devices, mobiles,
SIP/H.323 endpoints and browsers, eg. https://server.trueconf.name/c/CID.

Server administrator contacts paremeters:

%admin_name
%admin_email
%admin_phone

3.2.3. SIP gateway

TrueConf Server has built-in gateway for SIP, H.323, and RTSP protocols interoperability. This section
helps to configure TrueConf Server built-in SIP gateway parameters. Please note that TrueConf Server
Free version supports only one active connection via gateway, while the number of rules created using
these settings is unlimited. Calling up devices via SIP gateway requires specific call string formats.

©2019 TrueConf. All rights reserved. 27

TrueConf Server Administrator's Guide

Network settings

This table contains address gateway used to listen for incoming SIP connections. By default the list is
prefilled with IP-addresses provided by your operating system. You can edit this list by unchecking
Listen on all IP addresses checkbox.

Rules for SIP connections

In this section you can create specific rules for certain SIP addresses or call directions. For example, you
can use special set of settings to connect to Skype for Business servers and another one for PBX
connectivity. Every rule is relevant only for target address specified in Host field. Every rule redefines
global settings for SIP connections.

Gateway can also authenticate on and maintain active connection with SIP devices for which the rules
have been created. This option can be useful to maintain permanent connection with PBX or VoIP
services. You can find the connection status in the Rules for SIP Connections table.

To create a new rule, click Add configuration and select one of the two possible templates: manual
configuration or Skype for Business connection. Skype for Business template has some preselected
features required for Skype for Business interoperability pre-selected, e.g. port, protocol, used video
codec and registration mode.

New rule form

©2019 TrueConf. All rights reserved. 28

TrueConf Server Administrator's Guide

Name field is only displayed in the table for rules. Host and Port fields are more important and also
mandatory. They are required to determine call direction applied to this rule. Please note that it isn't
possible to set different rules for one host but different ports.

The following block of fields are designed to authorize on a SIP device for which the rule is created. If
Authorization name is identical to login, you may leave this field blank. With International call prefix
you can replace "+" symbol which is used in phone numbers with other value, e.g. "810". If you leave this
field blank, "+" symbol will not be replaced in phone numbers your users call to.

Registration mode defines registration method for the rule:

Off. REGISTER request is not sent, registration or authorization on external SIP device is not
performed.
Permanent . Registration is performed automatically when TrueConf Server starts.
Before call. Registration is performed before every call and is kept active only during the call.
Off. REGISTER request is not sent, registration or authorization on external SIP device is not
performed.
Permanent . Registration is performed automatically when TrueConf Server starts.
Before call. Registration is performed before every call and is kept active only during the call.

Please note that each active gateway connection reserves one SIP/H.323 connection slot from
your server’s license.

©2019 TrueConf. All rights reserved. 29

TrueConf Server Administrator's Guide

Enable ICE support (Interactive Connectivity Establishment) checkbox makes TrueConf Server
gateway available behind NAT.

Enable SRTP support checkbox is used to encrypt media data sent in this direction. For some SIP
devices encryption is mandatory (e.g., for Skype for Business servers).

Enable content sharing over BFCP checkbox will allow you to send and receive content from SIP
devices as a second video stream. For example, it can be used to share desktop from the PC connected
to SIP endpoint, or send slides back from TrueConf applications to SIP endpoints.

Enable far end camera control checkbox enables support for far end camera control of SIP endpoints
via FECC, H.224 and H.281 protocols from TrueConf client applications.

The list of Available codecs displays the codecs which gateway is allowed to use in this direction.
Disabling some of the codecs can solve compatibility issues with certain SIP devices, eg. Lifesize
endpoints. For more details please contact our technical support team.

SIP device for which the rule is created can take special roles.
Default SIP Proxy. This role allows users to avoid to enter full SIP URI for calls with #sip: prefix. For
example, all calls in the #sip:Endpoint format will be automatically replaced with
#sip:Endpoint@Host, where Host is taken from the properties of this rule and Endpoint is a
username specified during the call.
Default VoIP server. This role is used to treat SIP endpoint as a VoIP service or PBX. All calls made
from dialers built-in into TrueConf client applications, as well as the calls dialed with #tel: prefix will
be automatically forwarded to this SIP endpoint. For example, #tel:Phone will be automatically
replaced with #sip:Phone@Host, where Host parameter is automatically taken from the properties of
this rule and Phone is replaced with the phone number entered by user.

Please note that Default SIP Proxy or Default VoIP server roles can not be applied for multiple SIP
connection rules.

Skype for Business integration configuration

This integration is designed to work with Skype for Business 2015 Server or Lync 2013 Server on-
premises deployments and cannot be used for their cloud versions.
Create a new account on Skype for Business server for TrueConf Server gateway.
Use Skype for Business template to create a new rule for SIP connections. Enter username and
password of this freshly created account in the appropriate fields.
Enter Skype for Business server IP address or domain name in the Host field.
Check Default SIP Proxy checkbox.
Save the rule and check if the connection status has changed to successful in the table for rules.

To call Skype for Business users from TrueConf client applications, use the following format: #sip:User,
where User is Skype for Business username. This user will receive an incoming call from the step 1
TrueConf Server account created during step 1. The same method is used to invite Skype for Business
users into the conference or add them to address book.

To call TrueConf users from Skype for Business client application, send the following message to the
user created for TrueConf Server authentication (on step 1): /call TrueConf_ID, where TrueConf_ID is
any valid TrueConf Server user ID including SIP / H.323 devices registered on TrueConf Server. You

©2019 TrueConf. All rights reserved. 30

TrueConf Server Administrator's Guide

can use /conf command to create a multipoint conference, etc. After the message has been sent,
TrueConf Server will call Skype for Business user and connect him/her to a TrueConf user or a
conference. If you try to call this user directly, the call will be rejected and you will receive a help
message with a list of available commands in chat. However, if default call destination is set in global
SIP settings, you will be connected to this default destination address.

Please note that you can also create a group conference on TrueConf Server and invite into the
conference the endpoints connected via any protocols the gateway supports. For example Skype for
Business users and various SIP/H.323 devices or RTSP IP cameras.

Global SIP settings section

Most of the settings in this section are identical to the settings described above. However, they
automatically apply for all SIP connections for which there are no rules.
SIP From domain. It is used to generate a SIP URI for outgoing calls in the following format
user@server, where server is the entered value and user stands for the user ID who initiated the call.
It is usually displayed as caller address on SIP devices.
Default call destination. Use this field to enter user ID or conference ID (CID) which will receive all
incoming calls over SIP protocol where specific user wasn’t specified in SIP URI.
Reduce SIP messages size. Use this option to reduce SIP messages size and avoid possible
issues related to its maximum size (MTU).

3.2.3.1. Invitation of the SIP endpoint to the conference

There are multiple ways of inviting a SIP endpoint into a conference: conference owner can call a SIP
endpoint using a specifically formatted call strings from TrueConf client application or administrator can
do it from server's control panel.

To add a SIP endpoint to the conference via control panel you need to:
Select a conference in Group conferences list.
Add SIP endpoint as a participant of the conference if it's not started yet, or invite in case it's already
running. Use a call string to address the SIP endpoint.

©2019 TrueConf. All rights reserved. 31

TrueConf Server Administrator's Guide

3.2.3.2. Connecting SIP endpoint to the conference via CID (conference ID)

Proceed to Group conferences list and create a group conference. Take note of your Conference ID or
CID (e.g., \c\e22a39ba2a).

To connect to the conference from the endpoint registered on TrueConf Server, enter CID into the
endpoint address string. Please note that you need to replace \c\ in CID with 00 (two zeroes). In our
case, you need to call 00e22a39ba2a.

To connect to the conference from the endpoint unregistered on TrueConf Server, use the following
format:
CID@<Server>, where CID is a conference ID with two leading zeroes and <Server> is an IP
address of TrueConf Server gateway e.g., [email protected].
CID@<Server>:<Port>;transport=<Protocol>. You can indicate non-standard port for SIP
connection and choose a protocol (TCP or UDP) e.g.,
[email protected]:5061;transport=TCP.

Note: you can also find an instruction on how to connect to a conference held on TrueConf Server
from SIP endpoint on the conference web page.

3.2.4. H.323 gateway

This section explains how to configure built-in gateway parameters for H.323 connections. The number
of rules for H.323 connections created using this section of control panel is unlimited.

Note: TrueConf Server Free gateway supports only one connection for H.323/SIP endpoints.

H.323 interoperability is generally used to call legacy video conferencing endpoints. TrueConf Server
gateway also provides integration with MCUs, Gatekeepers and PBXs, which might be useful for
addressing endpoints registered on these devices via H323-ID or E.164 names instead of direct IP

©2019 TrueConf. All rights reserved. 32

TrueConf Server Administrator's Guide

address calls. Calling up H.323 devices from TrueConf applications is simple using call string formats.

Network settings

This table contains address gateway used to listen for incoming SIP connections. By default the list is
prefilled with IP-addresses provided by your operating system. You can edit this list by unchecking
Listen on all IP addresses checkbox. The list of ports used for H.323 connections is available in our
blog.

Rules for H.323 connections

Here you can create specific rules for certain H.323 devices or call directions. Each rule is relevant only
for specific destination address indicated in the Host field. Each rule redefines global settings for H.323
connections.

The gateway can also register on H.323 devices and maintain an active connection, which might be
useful when connecting to an MCU or gatekeeper. The status for such connection is displayed in the
rules table. To create a new rule, click Add Configuration button.

New rule form

©2019 TrueConf. All rights reserved. 33

TrueConf Server Administrator's Guide

Name field value is used only to distinguish one rule from another. Host and Port fields are more
important and also mandatory. They are required to determine call direction to which this rule will be
applied. Please note that it isn't possible to create different rules for one host but for different ports on it.

H323-ID and password fields can be provided to authorize on H.323 device for which the rule is
created. To maintain permanent connection with this device, you’ll need to enable registration support
using the corresponding drop-down menu.

Once successfully registered on the H.323 device, TrueConf Server can be reached via phone number
in the E.164 format provided it has been specified in the DialedDigit field. This setting can be useful if
bundled with default call destination option in the global H.323 settings section. In this case all calls to
the specified DialedDigit number outcoming from the connected H.323 device will be redirected to a
specific user ID or conference ID on TrueConf Server side.

Please note that every active gateway connection reserves one SIP/H.323 connection from your
server license.

Enable H.235 encryption checkbox enables encryption of the media streams sent to H.323 devices
according to ITU-T H.235 version 3 recommendations. It is required for proper interoperability with some
endpoints.

Enable content sharing over H.239 checkbox allows to send and receive content from H.323 devices
as an additional video stream. For example, it can be used to share desktop from the PC connected to
H.323 endpoint or to send content from TrueConf applications in the opposite direction.

©2019 TrueConf. All rights reserved. 34

TrueConf Server Administrator's Guide

Enable far end camera control checkbox enables support for far end camera control of H.323
endpoints via Q.922, H.224 and H.281 protocols from TrueConf client applications.

The list of Available codecs displays the codecs which gateway is allowed to use in this direction.
Disabling some of the codecs can solve compatibility issues with certain H.323 devices.

H.323 device for which the rule is created can take special roles.
Default H.323 gatekeeper. This role allows users to avoid entering full address of the H.323 device
using #h323: prefix. For example, all calls in any direction in the #h323:Endpoint format will be
automatically replaced with #h323:Endpoint@Host, where Host is taken from the properties of this
rule and Endpoint is a username specified during the call.
Default VoIP server. This role is used to take H.323 device as telephony service or PBX. All calls
made from dialers built-in into TrueConf client applications, as well as the calls dialed with #tel: prefix
will be automatically forwarded to this H.323 device. For example, #tel:Phone will be automatically
replaced with #h323:Phone@Host, where Host parameter is automatically taken from the properties
of this rule and Phone is replaced with the phone number entered by user.

Please note that Default H.323 gatekeeper or Default VoIP server roles can't be applied for multiples
SIP connection rules.

Global H.323 settings

Most of the settings in this section are identical to the settings described above. However, they
automatically apply for all H.323 connections for which there are no rules. Use Default call destination
field to enter TrueConf user ID or conference ID (CID) which will receive all incoming calls over H.323
protocol in cases where destination user ID wasn't specified.

3.2.4.1. How to call TrueConf users and conferences from H.323 devices

Depending on the H.323 endpoint model there are two different methods to call TrueConf Server users
and conferences: using SIP URI or hashes (##) notation. Please try both to find the one suitable for your
H.323 equipment. The call strings provided below should be entered as a string or number to call in the
endpoint’s interface. TrueConf Server IP-address mentioned below could be an any address specified in

©2019 TrueConf. All rights reserved. 35

TrueConf Server Administrator's Guide

H.323 network settings section.

Server##User, where Server is TrueConf Server IP address and User is ID of the user or device
registered on TrueConf Server.
User@Server, where User is ID of the user or device registered on TrueConf Server and Server is
TrueConf Server IP address.
\c\CID@Server, where CID is ID of the conference on TrueConf Server and Server is TrueConf
Server IP address.
00CID@Server, where first two characters are zeroes, CID is ID of the conference on TrueConf
Server and Server is TrueConf Server IP address.

For TrueConf Server versions older than 4.3.9 the following notation is used:
\c\CID@Server, where CID is ID of the conference on TrueConf Server and Server is TrueConf
Server IP address.
\\c\\CID@Server, some endpoints require to escape back slashes in a call string.

3.2.4.2. How to register H.323 devices on TrueConf Server?

TrueConf Server can act as a gatekeeper or MCU for third-party H.323 devices and simplify their
addressing. From the TrueConf user perspective an H.323 device registered on TrueConf Server does
not differ from any other user: you can see its status, call it from the address book or invite to the
conference without using call strings notation. Similarly, calls using H323-ID names from a registered
H.323 device interface will be interpreted by the server as a call to specific TrueConf Server user ID
equal to entered H323-ID.

Registering an H.323 device on TrueConf Server is similar for most endpoints available on the market.
Basically, to do so, you will need to specify TrueConf Server address as a gatekeeper or MCU address
and use username and password of any TrueConf Server account to authenticate.

3.2.5. Federation

Federation allows TrueConf Server users to call and invite to conferences remote users of other
TrueConf Server instances. Federation is available only in full version of TrueConf Server (e.g. - for
every paid license). The number of servers involved in federation is unlimited. Group video conferences
will be conducted with regard to the license limitations of the server initiating the connection.

The only requirement for federation to work between any two given TrueConf Server instances is that
they shouldn't blacklist each other or otherwise they have to be whitelisted for each other. Administrator
can either disable federation on the server or select between blacklist and whitelist federation security
approaches.

For example, by adding a trueconf.com Server Name to a whitelist you'll allow all your users to call and
receive calls from cloud service users, whose IDs are written as follows [email protected]. Or by
blacklisting videoserver.company.com Server Name you will disable federation for all remote users
whose IDs are [email protected].

Note: The server should be available to other servers by its FQDN Server Name indicated during
registration. The server name can be registered for the existing DNS name, as well as be specified
with the help of the SRV DNS records. Please refer for more details to Connection using auto
discovering topic.

©2019 TrueConf. All rights reserved. 36

TrueConf Server Administrator's Guide

1. Allow connections from all servers except blacklisted ones.

2. Federation is disabled.
3. Allow connections with whitelisted servers only.
4. Click to add a remote server to the blacklist.
5. Click to add a remote server to the whitelist.
6. Click to save changes.

3.3. "Web" group of settings

This tab contains settings of external web pages that are available to unregistered users.

3.3.1. Settings section

©2019 TrueConf. All rights reserved. 37

TrueConf Server Administrator's Guide

1. TrueConf Server address used to build guest page links and scheduled web conference links.
2. A link to the guest page which contains instructions on how to connect new users to TrueConf
Server.
3. Server administrator contact details which are published on the guest page and web conference
pages.
4. Links to client application for Windows and macOS which are displayed on the guest page.
5. Custom logo upload form for the guest page.

3.3.2. Web security

©2019 TrueConf. All rights reserved. 38

TrueConf Server Administrator's Guide

1. Select Windows users who will have administrative access.

2. By default accessing and managing the server from the IP addresses specified below does not
require user authorization. Disabling this option will make authorization mandatory for all users.
Attention! Before checking this box make sure you have a user on this computer that is in the
security group - TrueConf Server Admin. Otherwise after applying the changes you will
neither be able to authorize yourself nor enter the control panel. If that happened reinstall the
server or contact our support team.
3. Check this box to limit access to your server to the IP addresses specified on the list.
4. Press this button to add a subnetwork with access to the control panel. Add the address in the
Network address field (admissible symbols are – numbers and dots, admissible format – 4 octets
in decimal representation without initial noughts from 0 to 255, separated by dots, eg.
192.168.11.10). To open a drop-down list in Subnet Mask field click the arrow on the right side
and choose the appropriate option.32 - 255.255.255.255 mask is set by default.
5. Secret security key for accessing API of your TrueConf Server. The security key provides
permanent access to your server’s API until the security key is changed. Hence we recommend
using the secret key only for testing API, and using OAuth2 for regular work with it.
6. Click to generate a new secret key. Reverting to the previous key or using your own is not
possible.
7. Click to apply the changes.

3.3.3. HTTPS

In this control panel section you can configure the safety data transfer parameters between your
browser and the TrueConf Server.

©2019 TrueConf. All rights reserved. 39

TrueConf Server Administrator's Guide

1. Select one of the three operating modes:

Disable HTTPS HTTPS protocol will not be used.
Use self-signed certificate This mode uses a certificate automatically obtained from the
server (this certificate is not suitable for connecting external users via WebRTC).
Use custom certificate This mode uses a certificate uploaded by the TrueConf Server
administrator.
2. Click here to go to the full user guide in our blog.
3. Set TCP port, which will for operating via HTTPS (use numbers) protocol. Port 443 is set by
default.
4. Specify which protocol versions are supported by your server (select at least one version).
5. Click this button to verify the HTTPS configuration data without restarting the web server. This
action does not change the configuration file of the Apache web server.
6. Click this button to save a web server configuration file and restart the server. Upon clicking on
this button a dialogue box will appear, notifying the user that this action will lead to a reboot of the
server. TrueConf and Apache reboot processes start up simultaneously because TrueConf Server
uses the same certificate to run WebSockets WSS secure channel.
7. Generate a new certificate. The "Self-Signed Certificate" section will appear as shown on the
picture only if this certificate type has not been issued before. If the certificate was issued before,
this section will contain the main parameters of the root certificate and certificate which was used

©2019 TrueConf. All rights reserved. 40

TrueConf Server Administrator's Guide

by the web server and the TrueConf Server (see Self-Signed Certificate section).
8. Select the appropriate certificate and key files and click Upload. The Custom certificate
section looks like this only if this certificate type has not been issued before. If the certificate has
already been downloaded, this section w contain the main certificate data (see Custom certificate
segment below).

The existence of safe connection channel between browser and server is essential for in-browser media
capture using WebRTC technology for Google Chrome (starting from version 47).

HTTPS configuration

In this section you can select your certificate and set other HTTPS parameters. The web server applies
HTTPS settings at startup. If invalid certificate port and parameters are entered, the web server will not
start and administrator will lose access to the control panel. Therefore it is required to carefully check
the parameters beforehand. Press Test configuration for your server to check if your HTTPS port is
available.

Self-signed and custom certificates

There are two certificate types available for use in TrueConf Server. If you are using a trusted
certificate, no additional actions is required, as browsers trust certificate authorities who signed it. To
configure an uploaded certificate, the server administrator requires an X.509 certificate and the correct
private key.

As an alternative you can also use a self-signed certificate

a self-signed certificate is valid for 365 days and can be generated from TrueConf Server control
panel.
this certificate can be renewed for unlimited period of time.
with a self-signed certificate, you can test WebRTC without purchasing a trusted certificate.

However, self-signed certificates have their own peculiarities. For example, the root certificate
installation process differs in Chrome and Firefox browsers.

Self-signed certificate

©2019 TrueConf. All rights reserved. 41

TrueConf Server Administrator's Guide

To create a new self-signed certificate for TrueConf Server, press Create new SSL certificate. You
may use this option to renew your certificate for 365 days or to update information about your company
in the certificate (if your company’s name has changed). Administrator can download a root certificate
file for sharing among client devices via the link Download ca.crt.

Custom certificate

If the certificate has already been downloaded, this section will contain the basic parameters of the
certificate.

The certificate format, key format and key correspondence to certificate are checked during download.
Should just one check fail, the certificate and key files will not be not saved.

3.4. "Users" group of settings

3.4.1. User accounts

3.4.1.1. User accounts

©2019 TrueConf. All rights reserved. 42

TrueConf Server Administrator's Guide

In the User accounts section you can add and manage users.

The maximum number of accounts in the free version of TrueConf Server Free is 12.

1. Add a new user

2. Refresh information about users
3. Search for users
4. List of users, registered on the server. User status is indicated in colored, square shaped icons
displayed to left of the TrueConf ID. Green color – the user is oline, red – the user is offline, yellow
– the user is in a conference, yeallow star – the user is the owner in the conference. In order to
change user information, click on the box with the user's information. To delete a user, click the x
icon; this appears after pointing to a username with your cursor.

Note: In LDAP mode user edit is not possible, edit users using your LDAP directory tools.

3.4.1.2. User profile

Click on any user account in any control panel section to proceed to edit mode.

©2019 TrueConf. All rights reserved. 43

TrueConf Server Administrator's Guide

1. Switching user to active or inactive status. If the status is inactive, the user account still exists,
but the user cannot log-in to his/her TrueConf client application.
2. Disconnecting user from the network. You may use this option to allow another user to connect
to your TrueConf Server, when the maximum number of connections in your license has been
reached.
3. A unique name is used to sign into the client application and make calls. The server name is
indicated next to the username (@<server> near the input box) to call other server users. The
username is set when the user account is created and cannot be modified later.
4. User password. You can change your password anytime.
5. The email address to which user notifications will be sent. Please refer to the SMTP
configuration of the TrueConf Server.
6. The entered name will be displayed in the address book of other users. This field is prefilled as
<ID>@<server>, where <ID> is the username entered in step 3, and is your server name.
However, the field value can be changed.
7. User’s personal details. These fields are not required.
8. Defines user group. Click the arrow to view existing groups on the server. To add a user to the
group, check the field to the left of the group name.
9. User’s mobile, work or home phone number.
10. Save changes in user account. Remove user account. Go back to the previous page.

At the bottom of the page you can select additional settings that will be activated in client application
when the user signs in. These settings define input and output bitrate limits.

If such settings have not been configured, user group settings (if configured) are applied to the user.
User group settings are displayed next to the user settings field. They are displayed for preview only
and cannot be changed.

User application settings take precedence over user group settings. If the user has smaller
limitations as compared to user group limitations, only user limitations will be applied.

©2019 TrueConf. All rights reserved. 44

TrueConf Server Administrator's Guide

At the bottom of the page you can find the address book and edit buttons. The address book contains all
the users who are located in the address books of the user groups where the user belongs.

You can add individual user adresses to the adress book of the user being edited. Please note that you
can add not only TrueConf Server user, but also SIP/H.323 or RTSP users to the address book

1. Interface used to add a user into the list. Start typing user’s name and you will see name options
in the dropdown list.
2. The list of the groups to which the user belongs and address books in which the user’s address
book (no option to remove data).
3. User profile from the address book.

3.4.2. Groups

In "Groups" tab you can create, rename, edit and delete groups. You can also add or remove users from
the group, set up their address book and configure individual settings for the users of any group.

To add a new group, enter its name and press Create.

©2019 TrueConf. All rights reserved. 45

TrueConf Server Administrator's Guide

The newly created group will appear in the list of groups.

At the group level you can allow or forbid:

Editing address book. By checking this field, administrator allows users to change users display
names of the users, delete/add users and perform any other changes in the the group’s address
book. If the box is not checked, group users will not be able to perform the actions mentioned above.
In this case, all changes are performed by administrator in TrueConf Server control panel and extend
to all address books of the users from this group.
Making point-to-point calls.
Content sharing and slide show.
Creating group conferences.
Operator Rights. Operator right enables a group participant to become a moderator of any
conference he or she joins.

These settings allow to give server users different rights.

3.4.2.1. Editing group list

Click on the group name to open the page "User accounts". On this page you can rename a group and
add users to any group. To add a user to the group, press Add user:

In the opened window, in the field All users hover over the user you want to add to the selected group.
Press "+" to relocate the user to the left list. In such a manner you can add all necessary users to the
group. After that, press Save to save the changes:

©2019 TrueConf. All rights reserved. 46

TrueConf Server Administrator's Guide

All selected users will be displayed on the group page:

To rename the group being edited, press Rename. The following window opens:

In the field Group enter a new group name and press Save (or Cancel if want to exit the window).

©2019 TrueConf. All rights reserved. 47

TrueConf Server Administrator's Guide

3.4.2.2. Setting up address book for users of the group

Click Customize in the Address Book column to open edit menu of the common address book for all
users of the current group. Group members can add new contact in the address book if they have
corresponding rights. To grant such rights, Address Book Editing box should be checked in the main
table. In the address book menu you can add groups of all the users belonging to any other group to the
address book of the group (i.e. to the address book of every member of this group).

Users of a specific group can search for other server users and add them to their address book (if
editing address book is allowed).

3.4.2.3. Setting application settings for group users

Click Customize in Application column to set bandwidth limits for the group users

3.4.3. Aliases

©2019 TrueConf. All rights reserved. 48

TrueConf Server Administrator's Guide

Thanks to aliases, you can call TrueConf Server user or any other user who can be called via the server
(e.g. SIP, H.323, RTSP or other server users) using a short alias without entering full call string. By
adding an alias, you create an extra name for existing user. When calling an alias, your call is redirected
to the existing user corresponding to this alias.

This option is very useful for those users who are making calls to TrueConf Server users from mobile
devices using a dialer. You can create digital aliases for server users so that they can be called from
mobile devices.

1. An alias may contain numbers and letters. The maximum number of characters is 32. You can
update aliases only after restart you have restarted the server.
2. TrueConf ID of a user or a call string. The calls to aliases will be redirected to this TrueConf ID.
One user may have several aliases.
3. Press the button to add a new alias to the list.
4. To delete an alias from the list, check the box on the left and press the button.

After adding or removing aliases, please restart your server to update the list of aliases.

3.4.4. LDAP / Active Directory

Syncing server with LDAP is unavailable in TrueConf Server Free version.

Switching between user data storage modes. TrueConf Server supports two types of data storage:
Registry and LDAP. You can switch to any type by pressing Switch button.

©2019 TrueConf. All rights reserved. 49

TrueConf Server Administrator's Guide

3.4.4.1. Registry mode

Registry mode is used by default. In this mode, the server contains information about the users on the
local server. You can add or remove users via control panel. If the server has been switched from
Registry to LDAP data storage mode, existing user records will not be used anymore.

When switching to LDAP data storage mode, user records stored on the local computer will not be
removed, so switching to another data storage mode will not damage saved information.

3.4.4.2. LDAP mode

In this mode the server operates information about the users from removed or local LDAP directory. In
LDAP mode you cannot edit user list and user group settings via control panel. By default, configuration
settings for LDAP match Microsoft Active Directory. User information is edited using Active Directory
management tools.

In LDAP mode, user rights correspond to the Active Directory group where users belong. To activate this
mode, check LDAP > Enable mode and press Settings LDAP button at the bottom. LDAP settings
window will open.

©2019 TrueConf. All rights reserved. 50

TrueConf Server Administrator's Guide

1. Following this link you will enter the Help section. (LDAP tab description).
2. LDAP Server type.
3. Connection to the LDAP in the safe mode. Only in this case safe transmission of the user
information through the network is ensured.
4. Automatic choice of the LDAP server.
5. Manual choice of the LDAP server.
6. In the automode the LDAP server can be chosen among the servers by default of the DNS
domain, specified in this field. Default servers are being chosen according to the relevant DNS-
notes of SRV type.For Active Directory DNS domain name AD can be indicated here.
7. LDAP server address and port.
8. Core LDAP context.
9. TrueConf Server authorization modes on the LDAP server.
10. Authorization parameters on the LDAP server.
11. After choosing this option the users can automatically get authorized in the system by using the
current Windows user account. The option is available only for the systems working on the basis of
Microsoft Active Directory. For NTLM authentication work it’s necessary that the server on which
TrueConf Server software is installed is located in the same AD domain with the users.
12. For Active Directory in this field it’s possible to indicate LDAP - group of users, who can get
authorized on the TrueConf Server. To choose a LDAP-group using the Browse button you need
to fill in the spaces for connection to the LDAP server (Server Settings and Authentication),
including Base DN field.
13. Additional LDAP parameters. Allow to adjust the parameters to other types of LDAP-servers.
14. Back on page "User storage".

When changing from LDAP Mode to Registry mode it is possible to import user data. To do this, choose
the "Registry" mode in the "User Storage" tab, tick on "Import User Information" and click on "Switch".

Note: The users' passwords are not imported. After being imported the users’ accounts are
marked as «inactive» (see description in the «User accounts» tab).

Directory of groups and users registered on the video-conferencing server. This tab allows to create and
manage the user’s groups. User Accounts tabs allows creating groups and managing rights. In the

©2019 TrueConf. All rights reserved. 51

TrueConf Server Administrator's Guide

Registry mode a user can belong to one (or more) of the created group. You can edit his/her attributes in
the Edit user information window. In the LDAP mode this window allows to define rights for several LDAP
groups. User attribute can be defined in the LDAP folder.

Note: On the server the <Not in group> is created by default.

3.5. "Group conferences" group of section

This section allows you to manage group conferences created via TrueConf Server control panel.

3.5.1. Conference list

1. Add group video conference.

2. A link for conference web page.
3. Click the link to select a widget to integrate the conference window into external websites and
systems.
4. Conference forced start. Before the start you will be offered to invite all the participants to the
conference or select particular users. At conference forced start, only online users will be invited to
the conference. Email invitations will not be sent out.
5. Edit selected conference.
6. Remove selected conference.

3.5.1.1. Creating video conference

Click Create button in the Conference List menu you will need to select your conference type: private
or public. You can use one of the templates you have saved earlier (template includes information about
conference mode, participants, owner and other parameters). You can save new templates during
conference editing.

©2019 TrueConf. All rights reserved. 52

TrueConf Server Administrator's Guide

1. Select video conference mode to proceed to other parameter settings.

2. Or search saved templates and find a necessary one.
3. To avoid configuring the same parameters for different conferences, use saved template.
4. Remove unnecessary templates.

3.5.1.2. Edit conference

Private conference

Private conference is hold among TrueConf Server authorized users and third-party SIP/H.323 or RTSP
endpoints (if such endpoints are assigned with user ID). Unauthorized user cannot connect to a private
conference.

©2019 TrueConf. All rights reserved. 53

TrueConf Server Administrator's Guide

1. Conference Name Field. Eg. Marketing Department Meeting.

2. Following the link with the Conference mode (Role-based by Default) you will enter the Menu,
where a choice of a conference type can be made – be it symmetric, asymmetric or role-based (see
Conference mode section).
3. Choose your conference owner (see Owner section).
4. Conference ID that users can use to join the conference.
5. With UDP Multicast you can use network resources more efficiently because conference
participant streams are directed bypassing the server. In this mode video and audio streams are
transferred inside UDP Multicast domain. These domains can be used in the local network or VPN.
Please check your license to see if this mode is available for you.
If UDP Multicast mode is enabled while you are trying to connect to the conference using
third-party protocols (WebRTC, RTSP, SIP, H.323, etc), video conference recording and
streaming will be unavailable.
Enabling this function is recommended only for those users who have hands-on experience in
the sphere of network administration. Please note that it is your responsibility to check if this
technology is available in your network
6. The field to indicate Multicast/Broadcast IP address. By default it is 224.0.1.224:4000-6000.
7. In this field you can add user to a conference (see Participants section).
8. Setting time and regular schedule for video conference. Learn more at Schedule section.
9. Link to the conference web page.
10. Adding guide text to the scheduled event (e.g. presentation description or event program). This
text will be displayed on the conference page.
11. Press to setup streaming (see Streaming).
12. Press to configure video conference recording (see Recordings section).
13. Save conference settings as a template. In future you will be able to create a conference with
such settings in one click.

©2019 TrueConf. All rights reserved. 54

TrueConf Server Administrator's Guide

Public web conference

External users (guests) can join public web conferences without authorization. If your license does not
support this conference type, Public Web Conference button is unavailable. Click on the Public Web
Conference button to create the conference:

1,2,3,4,8,9,10,11,12,13,15 fields are described in the "Private Conference section.

5. Maximum number of guests (external connections). Click on the Increase link to proceed to your
license description. To increase the number of external connections, contact our sales department at
TrueConf Server.
6. Check the box to allow guest users to broadcast their video and audio during video conferences.
7. Check the box to allow guests to send chat messages during video conferences.
14. HTML code for embedding video conference widget to your website.

Note: WebRTC conferences are available for Chrome, Opera, Mozilla Firefox and Edge users.
Safari users of macOS also can participate in WebRTC conferences, but have limited access to its
features. The license regulates guest connections for WebRTC conferences.

3.5.1.3. Conference mode

©2019 TrueConf. All rights reserved. 55

TrueConf Server Administrator's Guide

Click Symmetric link to choose conference mode.

The maximum number of participants in a role-based conference depends on your license type.
The number of participants can reach 250 users.
With TrueConf Server Free , the maximum number of users in any group conference is 12 users.

Conference modes

In symmetric group conference:

You can have up to 36 participants at the same time.
All users can see and hear each other.

In asymmetric group conference:

You can have up to 36 participants at the same time.
One user (the owner) can hear and see all conference participants.
Other users can see and hear only the Host.

©2019 TrueConf. All rights reserved. 56

TrueConf Server Administrator's Guide

In role-based conference
You can have up to 250 participants at the same time.
Up to 6 participants (speakers) can simultaneously broadcast video and audio to all conference
participants (the maximum number of speakers is set when creating the conference and cannot be
changed in the future).
Other participants can hear and see speakers and make audio remarks to all conference participants.
Any participant can become a speaker upon receiving moderator’s permission.

Note: When scheduling a conference, the administrator assigns the conference owner (who
automatically becomes moderator) and other moderators. Other roles will be given by users in a
conference.

3.5.1.4. Owner

©2019 TrueConf. All rights reserved. 57

TrueConf Server Administrator's Guide

Click Select to open the list of user accounts. Select the owner of the scheduled conference from this
list.

3.5.1.5. Participants

The Participants field displays the number of participants that can be invited to the conference. Each
conference mode is limited. By clicking on a number (e.g. "0/25"), you enter the menu where you can
select conference participants and send invitations.

Selecting from the List of User Accounts

To add participants from the list of user accounts, click Select from the contact list button:

The list of your contacts will appear. When hovering over the contact name, you can see a plus sign.
Click on the plus to add a user to the list of conference participants. After adding, this user appears in
the left list:

©2019 TrueConf. All rights reserved. 58

TrueConf Server Administrator's Guide

You can assign a selected user as a conference moderator. To do this, put the mouse cursor over the
selected user and click on the star icon:

When all the users are chosen, click Send invitations, to deliver invitations for each user. Invitation will
contain a link to the conference. Click Apply to save changes

Add via ID or call string

Click Add via ID to open a window designed to add users by ID (e.g. an external server user or a
SIP/H.323 or RTSP device).

©2019 TrueConf. All rights reserved. 59

TrueConf Server Administrator's Guide

Adding an email to send an invitation

You can also Invite guests using the button Add Guests. In the opened menu fill in the Name and E-
mail fields, then click Add:

In order for the Send invitations button to be active, your TrueConf Server instance should be
integrated with SMTP server.

3.5.1.6. Schedule

By default, "Schedule" section is set to "No Schedule". Click on this link to open a menu where you can
choose scheduling mode for your event:
Without schedule This conference is started manually.

©2019 TrueConf. All rights reserved. 60

TrueConf Server Administrator's Guide

Nonrecurrent This conference launches automatically for the first time. Select the conference
date, time, conference duration, and time zone.
Every week Suitable for regular weekly conferences that start automatically. Week days, time,
and time zone are set in advance.

When all the changes are made, save them clicking Save button.

3.5.1.7. Streaming

Click Turn on link in the Streaming section. In the opened window you can configure streaming
settings, change or disable them.

Read more about how to create a new configuration in the Streaming section.

Please note that streaming is unavailable for UDP Multicast conferences.

3.5.2. Streaming

In this section, you can create and set streaming configurations used for setting up a conference.

©2019 TrueConf. All rights reserved. 61

TrueConf Server Administrator's Guide

To create a new configuration, click Add configuration button.

Streaming through CDNvideo cloud service

Click on Automatic Setup to create a new account at CDN video service. To continue please make
sure that a PC with installed TrueConf Server on it is connected to the Internet:

©2019 TrueConf. All rights reserved. 62

TrueConf Server Administrator's Guide

1. Selected template for current streaming configuration.

2. If you already have a CDNvideo account, click on this link to enter your username and password.
3. Email address that will be used to create a new CDNvideo account. TrueConf Server
administrator email is used by default.
4. By creating a CDNvideo account you agree with CDNvideo terms of use.
5. Return to streaming configurations list.
6. Save current streaming configuration.

Streaming via third-party services and products

This section includes ready-to-use templates for popular streaming services and products, designed to
work in corporate networks and via the Internet. Press Add configuration to choose a template to start
with:

How to connect to CDNvideo streaming

Conference streaming is available on any Intranet or Internet HTML page with CDNvideo video player
widget embedded on it. The streaming will start automatically when participants join the conference or,
in case it is a role-based conference, when the first participant takes the podium. Widget code is unique
and is setup to stream only current conference.

To receive a widget code, choose streaming configuration through CDNvideo service on the conference
edit page and save the changes. After that HTML player code link containing streaming widget code
will become available:

©2019 TrueConf. All rights reserved. 63

TrueConf Server Administrator's Guide

Wowza Streaming Engine

1. Configuration name displayed in "Streaming configuration" list on the conference edit page.
2. Address of the Wowza Streaming Engine.
3. Wowza Streaming Engine accepts connections on this port (e.g. 1935 or 1940).
4. You can find necessary information in Wowza Streaming Engine user’s guide.
5. Check "Authentication" to enter username and password to access Wowza Streaming Engine if
required.
6. This section includes additional settings for current streaming configuration (see Additional
streaming configuration settings in present user’s guide).

Wowza Streaming Cloud

©2019 TrueConf. All rights reserved. 64

TrueConf Server Administrator's Guide

1. Link to the instruction on how to setup streaming through Wowza Streaming Cloud in our blog.
2. Configuration name displayed in "Streaming configuration" list on the conference edit page.
3, 5 and 6. You can find necessary information in Wowza Streaming Cloud user’s guide.
4. Wowza Streaming Cloud accepts connections on this port (e.g. 1935 or 1940).
7. This section includes additional settings for current streaming configuration (see Additional
streaming configuration settings in present user’s guide).

YouTube

1. Link to the instruction on how to setup streaming via YouTube.

2. Direct link to the conference stream required for the configuration of streaming via Youtube.
3. This section includes additional settings for current streaming configuration (see Additional
streaming configuration settings in present user’s guide).

Manual settings

©2019 TrueConf. All rights reserved. 65

TrueConf Server Administrator's Guide

This section allows you to manually setup streaming for the majority of existing streaming services and
products, including those listed above. TrueConf Server supports two ways of content transmission:
RTSP Publish (aka RTSP Push) and RTSP Pull. When using RTSP Publish, your server notifies
streaming platform about content available for pick up. When using RTSP Pull, the platform itself
collects the content from TrueConf Server.

Publish manual setting

1. Configuration name displayed in "Streaming configuration" list on the conference edit page.
2. The address which will be used to notify about available stream via RTSP ANNOUNCE protocol.
3. Check "Authentication" to enter username and password and gain access to Wowza Streaming
Engine.
4. This section includes additional settings for current streaming configuration (see Additional
streaming configuration settings in present user’s guide).

RTSP Pull manual settings

©2019 TrueConf. All rights reserved. 66

TrueConf Server Administrator's Guide

1. Configuration name displayed in "Streaming configuration" list on the conference edit page.
2. Direct link to conference stream (RTSP URI).
3. This section includes additional settings for current streaming configuration (see "Additional
streaming configuration settings" in present user’s guide).

Additional streaming configuration settings

1,2. You can change audio and video codecs used for the stream encryption.
3. Check if you need to send outbound RTP streams via TCP protocol. UDP is used by default.
4. Response waiting time (in seconds) for the information about published conference stream being
successfully received by streaming platform.
5. In case connection with streaming platform is terminated, TrueConf Server will attempt to publish
the stream again. This parameter sets the number of such attempts.
6. Delay (in seconds) between stream publication attempts.

3.6. API

3.6.1. OAuth2

This section is used to manage applications or services which utilize TrueConf Server API. Permissions
are controlled based on OAuth 2.0. protocol. You can learn more information about OAuth 2.0. protocol
in RFC 6749 official documentation or in the frame below. Please note that it is no longer recommended
to access API via Secret key in Web / Security section as this option will be deprecated in one of the
following TrueConf Server versions.

After authorization on TrueConf Server using OAuth 2.0 protocol, every third-party application obtains an
access token. Those applications with a valid access token can access TrueConf Server API. The list of
API commands can be found in TrueConf Server API documentation. Server administrator can manage
third-party application permissions and access tokens obtained via this section.

©2019 TrueConf. All rights reserved. 67

TrueConf Server Administrator's Guide

Oauth 2.0 is used to authorize certain applications (clients) to access protected resources with
limited scopes and rights. This method grants administrator a way to immediately block particular
application or a user from accessing protected data without affecting other applications.

Using this protocol, third-party applications are authorized to access server’s API and perform actions on
the server on behalf of the user. After successful authorization, the application receives access token
with a limited lifespan and scope (server wide or limited to a specific user). For example, server wide
scope gives information about any conference on the server, while user’s scope provides the information
only about those conferences where the user is the conference owner or a listed participant. The scope
is defined by the authorization type selected by a third-party application developer, while permissions set
(rights) are determined by TrueConf Server administrator for every application.

OAuth 2.0 authorization

Access token scope Authorization result
method

Client Credentials
The client gets access
token, the scope of which is
server wide. User Access token valid for 24 hours is
Server wide
authorization is not issued.
performed. This method is
recommended for trusted
applications only.

User Credentials (a.k.a.

Resource Owner Password
Credentials Grant)
Access token valid for 24 hours
To obtain access token, it is
User’s scope and refresh token valid for 14
required to provide
days are issued.
username and password
received on the application
side.

Authorization Code
Access token is issued after
user has successfully
authorized on TrueConf
Server special web page. Access token valid for 24 hours
The application cannot User’s scope and refresh token valid for 14
access username and days are issued.
password of the user. User
also defines a set of
permissions he or she
grants to this application.

Refresh Token This

Equal to scope of the user who Access token valid for 24 hours is
method is used to obtain a
has received refresh token issued. This method cannot be
new access token based on
initially. used to obtain new refresh token.
your existing refresh token.

When requesting an access token, it is required to indicate Application ID and Secret. These

©2019 TrueConf. All rights reserved. 68

TrueConf Server Administrator's Guide

parameters can be obtained and updated by creating or editing the application in this section.
Application ID is created automatically and cannot be changed later. By contrast, application secret can
be further regenerated.

Some applications cannot be removed from the list of existing apps, e.g. trueconf_slack_agent,
which is created when connecting TrueConf Server to an existing Slack team. To remove it, you’ll
need to disable this integration in the Manage add-ons section of TrueConf Server control panel.

Permissions

Permission set given to a third-party application can be read differently depending on the access token
scope obtained after OAuth 2.0 authorization.

Permission Server wide scope User’s scope

If the user is the conference owner,

he/she can create, view, change,
delete, start and stop the
Create, view, edit, delete, start and conference.
сonferences
stop any conference on the server. If the user was listed among
participants when conference was
scheduled he/she can only view
conference properties.

For conference owners: view, add

and remove participants invited to
View, add, and remove any
the conference.
conferences.invitations participants invited to the
For listed participants: view the list
conference.
of participants invited to the
conference.

For conference owners: view the

View the list of active participants list of active conference
that are currently in the conference; participants and send a request to
conferences.participants send a request to join the join the conference to other server
conference to other users or users.
endpoints. For listed participants: view the list
of active conference participants.

View names and permissions of the

Create, view and edit names and
groups server groups if the user is a
rights of any server group.
member of the group.

View, add and delete any server

View group user lists if the user is a
groups.users group users. Editing of group’s
member of the group.
address book is forbidden.

Create, view, change, and delete

any server user. In LDAP mode only View and edit user profile on the
users
reading mode is available. server.

©2019 TrueConf. All rights reserved. 69

TrueConf Server Administrator's Guide

users.addressbook View, add, and delete address book View, add, and delete entries in
entries of any server user. user’s address book.

Creating new OAuth 2.0 application

1. Application name. Only displayed in the application list.

2. URL redirect field is only used for Authorization Code method. For other authorization methods
please indicate the following address https://localhost/.
3. Permissions set which is described in the previous section.
4. Don’t forget to save the information to create new application.

Editing application

On the application page you can not only edit its properties but also view access token list obtained by
the application’s users. You can remove user access tokens at any time to block particular user from
accessing TrueConf Server API data.

You can also Regenerate the application secret to block the application and its new users from
accessing the server for security purposes. Please note that access tokens and refresh tokens obtained
using previous application secret will still be valid within their lifespan.

3.7. Reports

This section stores all information about user connections, calls, messages, and video conference
recordings. Data can be filtered according to various parameters and downloaded in CSV format.

On the right of some of the tables there’s a dashboard containing detailed information about an event
reflected in a corresponding table. Dashboard content changes when you select a table row.

In the tables, time is displayed according to the time zone selected in the preferences menu.

©2019 TrueConf. All rights reserved. 70

TrueConf Server Administrator's Guide

These tables have common functions:

1. Filter entries
2. Save tables in CSV format
3. Sort entries by field values (click on any column name to change sorting order)

3.7.1. Events

"Events" section contains all changes of user states that are recorded sequentially: login, logout, etc
Click on an event in a table to check detailed information, e.g. client applications or IP address used to
log in or user status changes.

1. General table interface (see the description above)

2. Event details
3. Link to an active user profile

3.7.2. Call history

This section contains history and detailed information about video calls and conferences on the server

3.7.2.1. Call list

You can find any calls you like in the table on the main page of the section. Along with call history, call

©2019 TrueConf. All rights reserved. 71

TrueConf Server Administrator's Guide

list contains information about the current conference. End field remains blank for current conferences.

1. General table interface (see the description above)

2. Link to the page with detailed information about a call or conference
3. Link to a profile of the conference or call owner

3.7.2.2. Call or conference information

When you click on a call or conference ID in the general table, you proceed to the menu that displays
information about the selected call. This information includes
Time and information about the conference owner
List of the participants who attended the conference anytime
History of conference invitations and reactions

©2019 TrueConf. All rights reserved. 72

TrueConf Server Administrator's Guide

1. General table interface (see the description above)

2. Conference chat history button
3. Link to user profiles of conference participants and invited users
4. Link to the pages with each conference participant connection details

3.7.2.3. Connection properties

For each user of the conference, you may get the information about all the conference connection
details —from the client application version to an operating system and CPU.

©2019 TrueConf. All rights reserved. 73

TrueConf Server Administrator's Guide

3.7.3. Chat messages

"Chat messages" section features all messages sent by server users to each other and during video
conferences. Please note that one table contains time sorted messages from all users at once (you can
change sorting features in the table header.) To view messages in personal or common chat, you can
filter by Sender, Recipient, Conference ID, and message date.

1. General table interface (see the description above)

2. Links to user profiles of the sender and recipient of a private message
3. Link to a page with detailed information about the conference to the common chat of which a
message was sent

©2019 TrueConf. All rights reserved. 74

TrueConf Server Administrator's Guide

3.7.4. Configuration changes

This section displays the history of server settings changes. Each table entry corresponds to a particular
change. When you click on an entry, a panel on the right displays server settings before and after the
changes have been made

1. General table interface (see the description above)

2. Name of the modified parameter
3. Previous parameter value (before making changes)
4. New parameter value (after making changes)

3.7.5. Conference recordings

This section contains a list of recorded conferences. Conference records can be downloaded or deleted
here.

©2019 TrueConf. All rights reserved. 75

TrueConf Server Administrator's Guide

1. General table interface (see the description above)

2. Link to the page with detailed information about a recorded conference or a call
3. Link to a user profile of the conference moderator or video call owner
4. Conference type: video call, symmetric, and asymmetric or role-based
5.Download button
6.Delete button

3.7.6. Endpoints

This section provides information about user endpoints. This information can be useful for real time
technical support.

1. Unique connection ID.

2. Select the number of displayed connections in the table.
3. Trueconf ID of the users who are currently connected to the server.
4. Name of the user’s client application and application version.
5. Field used to search for a connection. The system searches through all fields (once a table has
been filtered, the system displays only those records that have at least one field with string
entered).
6. User IP address.

By clicking on the table entry, you can see the pages containing information about a particular user
connections. This page may include information about:
Available playback and audio capture devices
Available video capture devices
Selected equipment settings
The latest conference where a device participated
DirectX properties
Network connection
Network test results

©2019 TrueConf. All rights reserved. 76

TrueConf Server Administrator's Guide

3.7.6.1. Events that update device information

Event Variable Fields

Network Info Type

Audio Capture
Audio Render
Connecting or reconnecting device to the server
Video Capture
Direct X
Hardware Config

Conference end Last Conf Name

Taking network test (by clicking a corresponding button in the client

Network Test
application)

System
Authorization on the server
information

3.8. File storage

In this section you can setup storage settings for files your users are exchanging:

©2019 TrueConf. All rights reserved. 77

TrueConf Server Administrator's Guide

1. Select a location of the files directory. You can use network paths.
2. Available free space on logical drive used for storage.
3. File lifetime (in days) before the files are removed automatically. Start time is the first file upload.
The files are stored for 7 days by default. Minimal value is one day, and maximal value is unlimited.
4,5. Use the slider to set maximum upload and download speed limits to upload or download the
files from the server.
6. Save changes.

3.9. Recordings

In this section, you can adjust the server settings for automatic conference recording.

1. The path to the folder where all recordings are saved. Default recordings folder is located in the
server working folder. The list of recorded conferences displays the videos from the specified
folder. If the path is redefined, the list is re-formed respectively. In this field, you can also specify
network path if TrueConf Server service has the rights to place recordings in this directory.
2. Enable / disable point-to-point video call recording. This option is similar for all calls: either all
are recorded, or none are recorded.
Please note that if you enable this option, you will not able to use direct connection between users
(to be recorded, all information between subscribers is transferred through the server).
3. There are three options to set up group conference recordings: either all are recorded, or none
are recorded, or recording is set separately for each conference ("Upon Request" mode).
4. Video quality of conference recording.
5. Video format of conference recording.

©2019 TrueConf. All rights reserved. 78

TrueConf Server Administrator's Guide

6. Time (in days) after which conference recordings should be deleted automatically. Click the
checkbox next to the field to activate the text field. If you don’t check this box, recordings will be
stored indefinitely (recordings are not deleted automatically).

Can the video recorded with TrueConf app be played using third-party programs?

Yes, but you will have to download and install a specific codec for that. Once the installation is
complete, start encoder configuration procedure. Select "libavcodec" decoder in the VP8 video
encoder configuration window.
You can also upload any of your recordings to Youtube to share with your colleagues.

3.10. Manage add-ons

This section includes experimental features designed to extend your server functionality by integrating
the server with third-party services and products. We do not describe existing add-ons, because
interfaces of third-party services are often changing without notice. In such conditions we could not
guarantee the accuracy of this guide.

Nevertheless, we have tried to make the interface for add-ons accurate and user-friendly. We also wrote
great instructions on how to use these add-ons in our blog.

©2019 TrueConf. All rights reserved. 79