Communication

ll'f can1
u. oo. In this unit, you learn how to
Le sson A Lesson B Lesson C Lesson D
• Compare ways of • Manage phone • lnterrupt and restar! a • Read an article about
communicaling conversations phone conversation textlng
using comparative • Compare communication • Use just to soften • Write an article giving
adjectives hablts using more, /ess, what you say pros and cons
and(ewer

Befare you begin

M atch these ways of communicating with the pictures.
Which of these do you do?
■ texting ■ video calling
■ video conferenc ing ■ instan! messaging {IM)
■ social networking
 Lesson A Keeping in tnuch

MOW DO YOU KEEP IN · we use emall at work, but I use my social

network to keep in touch with friend s. 1was
TOUCH WlfTH P(QPlf?, getting a lot of spam in my personal email.
There's nothing worse than spam in your
inbox."
- Alma Jones

•well, at work we use video

conferencing for meetings with our •1 text my friends all day.
international offices. lt's less Texting's a lot quicker and
expensive than a business trip. easier than calling. lt's
And more convenient. And you more íun, too. 1can't do it
don't get jet lag, either!· in class. though."
- Kayla Johnson - Mayuml Sato

"Well. for birthdays and

things I still like to senda
·wen. 1video can my card. 1 know regular mail is
parents. They think it's slower and less reliable
better than the phone than email, but cards are
because they can see me. more personal. And I never
1guess it's a good way to send those e-cards. 1just
keep in touch when l'm think it's nicer to gel a real
away at school." card. •
- Paco Rodrlguez - Tim Henry

(l Getting started
A 14>» u1 Listen to the responses to the survey question. How do the people keep in touch?

F:,8:~[ B can you complete the sentences? Circle the correct words. Use the survey to help you.
1. Mayumi says texting is quicker / qulck than calling. lt's more fun tmin / that calling, too.
2. Tim thinks real cards are more personal / nice than e-cards.
3. Kayla says that video conferencing is less / more expenslve than a business trlp.
4. Paco's parents think that video calling is good / better than phone calls.
S. Alma says nothing is worse / bad than spam in your inbox.

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fl Grammar Comparative adjectives U2 ◄1) Extra practke~.,: 149.,

Short adJectlves Texting is q•kker and ealer tha11 calling. Notke

Adjectlve + -er lt's 11lc:e r to get a real calld than an e-card. slow ► slower
nice ► nicer
Long adjectlves
Real cards are more personal tha11 e-cards. easy ► easler
more + adfective
big ► bigger
less + adfedlve Video conferences are less expellSlwe tha11 trips.
Irregular adjectlves But
fun ► more fun
fOOd ► better Video ca lis are bettM than phone calls.
bod ► worse Nothlng Is worse thu spam In your inbox.
Q l:r l l'/ i)
The top adjtctllles atter morw are
A Complete the conversations wlth the comparatlve form of the openslw. -nknt. lmportont.
lnteresting. and {un.
adJectlves and than if needed. Then practlc.e wlth a partner.
1. A Do you llke e-cards? 1thlnk they're more interesting tban (lnteresting) real cards.
8 True. And they're (easy) to send, too. Though they're a bi t
(personal) real cards.

2. A Do you ever use video ca lllng? Our grandparents thlnk lt's (nlce) because
they can see us. lt's (good) the phone.
8 Yeah, and lt's (expenslve) intematíona l phone calls.

~
3. A Do you preferyour tablet or your laptop?
8 My laptop. lt's (big), but it's (useful) a table!. Tªblets are
~ (dífflcult) to work on.
A Yeah? My slster prefers her tablet. She says it's (light) her laptop,
so lt's (convenient) to cany around .

4. A Do you use email much th ese days? 1don't. 1just use my social network.
8 Me too. lt's (efflcient) email. And ít's (fun).
lt's (good) textíng, too. Textíng' s (bad) emall.

Ab;ii [ B Palr wor k Ask and answer the questlons above. Give your own oplnlons.

Q Speaking naturally Linking

Wlth comparatives. use
morr or -er. no! bol h.
IM Is .as~, /han tmall.

-
Text messoges....9~ less ~ns/~ thon phOM colls. -
Wlth social ndWOrldng, Jrs eosler to kttp lrr touch with p«,ple. (NOT IM Is HIOIC (d9kr
than t ma/1.)

- ....
Real cords a~ nlcer thon e-cords.

A ◄ ~ ~ Listen and repeat. Notlce how the consonants are llnked to the vowels.
Ab;:i [ B 114!) u. Listen and repeat the questlons below. Then discuss the questlons in groups.

- -
1. How do you keep In touch with friends and family?

- -
2. Do you talk to your grandparents every day?
3. Do you use a social network to commu nicate with friends?

- -
4. Is lt easier to text your friends orto call them?

Q Cambridge Unlversity Press 2016

-
S. Do you th ink video calls are more fun than p'h one calls?
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 Lesso n B On the phone

(l Building vocabulary
A it1» ._. Listen and read. Why can't Nathan haw a conwrsatlon wlth Angela?

Receptionist Good afternoon. Sun Company.

Nathan Helio. Could I spealt to Angela Bell, please?
Receptíonist One moment, pleas,e.
Voice mail Angela Bell Is on the phone. Plea.se leave a message.
Nathan HI, Angela. Thls Is Nathan. C.U me back on my e.U.

Angela Angela Bell.

Nalhan HI, Angela. 1rs Nathan.
0ld you get my message?
Angela Uh, yes, 1think so. Oh,
hold on. 1have another
call. Call me later, OK?

Woman Helio?
Nathan Uh,Angela?
Woman No. thls Is Beth.
Nathan Oh, l'm sony. l thlnk 1
haw the wron1 number.
Woman No problem.

Angela Helio? Angela Angela Bell.

Nathan Hi, Angela. Guess what! Nalhan Angelal Listen. My boss
Angela Nathan, 1can' t hear you. has some concert
You're breakln1 up. Call me tickets for us.... Uh,
back on my office phone. Angela? Angela? Oh,
Nathan Oh, OK. no! We rot cut off.

Word
,0,1
8 Flnd these expresslons In the phone conversatlons, and write them In the chart.
Then practlce the conversatlons wlth a partner.

What can you s.y when . ..

- you ask to speak to someone?

you leave a voice-mail message?
you want someone to return you r call?
you need to interrupt because you have another call?
- -
you call someone by mistake?
you can't hear some of the other person's words?
the phone call suddenly ends?
-
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fl Building language
A 1111) ua Listen to the conversatlon Nathan a.nd Angela
flnally have. Why was Nathan c:alllng?
Nathan Finally! ll's hard to get ahold ofyou.
Angela You're not that easy to reach, either.
Nathan You spend a lot more time on the
phone than I do.
Angela That's because I get more calls.
Nathan You just talk more! Anyway, 1was
calling before 'cause my boss had
free tickets to the Sting concert tonight.
Ange la Oh, great! What time?
Nathan Well, lt's too late now. He gave them to someone else.
Ange la Oh, no! Why didn't you send me a text message?

r;f~~[ B Can you rewrlte these sentences and keep the same meanlng?
Start wlth the word glven. Use the conversatlon above to help you.
1. Angela You gel fewer calls than Ido. 1_ _ _ _ __ _ _ __
2. Nathan I spend less time on the phone than you do. You _ _ _ _ _ _ _ _ _ __
3. Nathan I talk less than you do. You _ _ _ _ _ _ __ _ __

El Grammar More, less, fewer ... U1

With countlble nouns Wlth uncountable nouns Wllhverbs

1get more ca lis than you (do). 1spend more,time on the phone. She talks more than he does.
You gel fewer calls than I do. You spend las time on the phone. He talks lHs than she does.

ÜJ fflP 11%
Ab;:~ [ A Complete the sentences wlth more, less, or (ffter so they are true for you. ' - r lsnot very
Rewrite them In a dlfferent way and keep the same meanlng. common. Ptople
use it more In wrtrlnc.
1. My friends talk rooe< than I do. / tolk ltss than my frit nds do.
2. On the phone, l lísten _ ___ than I talk.
3. 1send - --- emails than texts.
4. 1spend _ _ __ time on social networidng sites than my parents.
S. 1get _ _ __ emalls !han I did two years ago.
6. 1get ____ voice-mail messages than te.xi messages.
7. My parents talk on the phone a lot _ ___ than I do.
8. l líke texting _ _ __ than calling.

B Pair work Dlscuss the sentence.s above. Compare your styles of communication.
A I think my friends ta/k more than J da. l'm pretty quiet.
B Real/y? I talk more than ali my friends. They soy I never stop talklngl

·(¡,. Sounds rlghl p. 139

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 What \'Vere you saying?

n Conversation strategy Dealing with interruptions

A What kinds of things can interrupt phone conve rsations? Make a list.

B '4>) ue Listen. What does M aria want to tell Sarah?

Sarah Helio?
Maria HI, Sarah. lt's Maria.
Sarah Hey. How are you dolng?
Maria Great. Listen, 1have some news. Juan
and I went out to a fancy resta urant last
night and . • .
Sarah Oh, j usi a minute. l've got another
call. Hold on a se co nd .... Sorry. So,
what were you saving?
Maria Well, guess what? We' re getting marrled.
Sarah That's wonderful! Congratulatíonsl
Maria Thanks. So yeah, the wedding's going to
bein ...
Sarah Oh, sorry. Now there's someone's al the )
door. Hold on.... OK. So, you were
saying?
Maria Well, 1was just calllng to ask - will you
be my maid of honor?
Sarah Are you kldding? Of coursel

e Notice how Sara11 lntenupts lnterru ptlng a conversatlon: Restu tlng the conversiltio n:
the convenatlon and then Just a minute / second. What were yau saying i'
come1 back to lt wlth Excuse m e just a secand. Yau were saying i'
expreulon1 llke thne. Flnd l'm sorry. Hald an (a second) . Where were we?
eumpl.. In the conwrsatlon. Could / Can y au hald on a secondi' What were we talking about?

D '4>) ut Listen. Complete these phone conv·ersations wlth the expresslons you hear.
Then practlce with a partner. Continue the conversatlons using your own Ideas.
1. A So yeah. 1iust read on a friend's soci al networking page that ...
B Oh, _ _ __ _ __ ... . 1need my charger. OK. Got it. So, _ _ _ _ _ _ _ ,

2. A Anyway, my teacher told me .. .

B Oh. _ _ _ _ _ _ _ . My toast is burning. Let me just - gosh ... OK. _ _ _ _ _ __
So. yeah. _ _ __ ___ ?

3. A Sorry about that. 1dropped my phone. So, _ _ __ ___ ?

B Yo u said your social life is more importa nt than your job. Oh, _ __ _ _ __
Um. a coffe e, please. Sorry. l'm ata co ffee shop. So. _ __ _ ___ ?
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fl Strategy plus just
You can use th• ~

,...., ........
just to .... tNtlll■p

Justa minute. l've

got another call.
. : ..
'4>
» 4.11 Listen to four phone conversations. Write just each time the C:Jt,®v ,·v1 ...,
speakers use lt. Then practlce the conversatlons with a partner. , Just is one ol tht! top 30 words. )
just
1. A Hi there. Do you have a minute? l~want 3. A Is this a good time to talk?
to tell you some good news. B Sure. Could you hold on a second? Let
B Really? Hold on a second. 1need to me tum down the TV.... So, what's up?
close the door. A Well, 1was calllng to ask your advice
about something.
2. A Hello?
B Hi, Dad. lt's me. Is Mom there? 4 . A HI. l' m calllng to say hello.
A Yeah. But hold on a second. She's B Oh, hi. Listen, can I call you back?
upstairs. 1need to call her. 1have to flnlsh somethlng.

Q Listening and strategies Sorry about that!

A -. l~ .,11 Listen to the conversatlons. Why Is each person calllng? Wrlte the reasons under the plctures.

B '4>
) 4.11 Listen agaln. Check(,/) the reasons for the two lntemiptlons In each c.onversatlon.
1. O She got another call. 2. O The TV wasn't working. 3. O He had to flnd hls wallet.
O They lost the connection. O There was traffic noise. O He meta friend .
O Her battery ran out O She dropped her phone. O He wentthe store.
O She ordered a coffee. O The pizza arrived. O She had to tum off the oven.

Ab:~i [ C Palr work Student A: •can• and tell your partner some lnterestlng news. Student B: •Answer• your
partner's call lnterrupt and restart the conversatlon twlce. Then change roles.
A Hey. Jake. How are you? Do you hove a minute? I jusi wont to tell you something.
8 Hi. So, what's going on? Oh, hold on a second. I need to take this cal/. lt's my mom.
_. - ' Vocabutary notebook p. 10,

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 Lesson D Texting

Q Reading
A Is textlng a good way to communlcate? Why or why not?
Make a Ust of reasons. Read the flrst and las! paragraph
of an article to get a general
B Read the artlcle. What's one advantage oftextlng? sense of whal it is about.
What's one dlsadvantage?

l¡!!I lS Comments

Why all the interest in texting?

An article on the Internet recently caught my eye. lt was about the Texting
Championships in New York City. The 17-year-old winner texted 149 LOL - luugh out loud
characters in 39 seconds and won $50,000. That is certainly impressive,
and much, much faster than me - LOL :-). However, I started to wonder: lfll
Why is there still so much interest in texting ?' After all texting is a
SUP - Whot, upl
commonplace activity these days.
It's clear that texting, with all its abbreviations and symbols, is now part of FBM - f,,,~ b, me

our lives. According to research, about 75-,. of Ameriicans send text messages,
and almost one third prefer to text rather than talk on their phone. Jt's just OTOH - 0n tho otho, hond
quicleer to send a text than malee a calL Typing SUP is fa.ster than asking
"How are you?"' and listening to the answer. lt's also more discreet because IMO - In rny o p m1on
no one can overhear your conversation - and that's FBM.
OTOH, texting has its downsides, too, and perhaps it's these problems that create all the interest.
Texters gripe that they are getting more spam texts than ever before. Teachers complain that students'
test seores are getting worse because teens spend more time texting than they should. Some also
say that texting encourages bad grammar and punctuation and IMO, that's true. Students don't
realize they shouldn't write their essays in "textese," and they get low grades as a result. Many
young people are sleeping less because they walce up in the night every time a text pops up on their
phone. Others have injuries to their hands and thumbs from the constant texting.
There are al.so more serious problems with texting, however, such as the accidents that happen when
people text and drive at the same time. Fortunatrty. many countries are passing laws that malee it illegal
to text when you're behind the wheel of a car. In addition, public service advertisements wam of the
dangers of texting while driving. Perhaps, then, then! is good reason for all the interest in texting.

C Read the article agaln and answer the quesUons. Then compare wlth a partner.
1. Why do so many people like texting better than talking on the phone? Find two reasons.
2. How many texting abbreviations does the author of the article use? What does each one mean?
3. What is "textese..? What kinds of problems does it cause?
4. What are some other downsides of texting? Find four problems in the article.
S. Do you have any advice for people who text all the time? Write four "Dos· and ..Don'ts.. for texters.
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Communication ••j~jf 11••
O Find the expresslons below In the artlcle 0111 page 104. What do they mean?
Match each one to a deflnltlon. Write a to f..

1. caught my eye _ _ 4 . overhear _ _ a. disadvantages d. got my attention

2. wonder _ _ s. downsides _ _ b. not noticeable e. say there's a

c. hear wlthout problem
3. dlscreet _ _ 6. wamof
intendlng to f. askmyself

fl Speaking and listening lt can be annoying . ..

Ab;i! [ A Palr work Read the sentences below. Which ones do you agree with? What else can you
say about texting?
O Textlng ta Ices less time than calling. O lt's annoying to get texts late at night.
O Texting your parents in public is less O When you're with a friend, lt's OK to text other
embarrassing than ta lklng on the phone. friends.
O Textlng Is useful when you ask a favor. O You shouldn' t text friend s during cla ss.

B ◄ l) u2 Listen to Vanessa talk about textlng. Check(,/) the sentences she agrees with.

8 Writing The pros and cons

A Palr work Choose one of these ways of communlcatJng. Make a 11st of lts advantages
and dlsadvantages.
• video calling • texting • soci al networking • phone calls • emall

v·deo e Q,sadv,pntages o( video cg((tng

• _ít's {un ta vidro cal/ w,th a clase fciend • People_ca}J me when 1 dorít.JDok very
• lt's e1tbeL very cheap OL[r_u_ gOJJJi.J.Jj .embarrass1a91-
• /ü..almost like ywllem tbe sam'. room. • ..EeopJ,u.a/k .kmger on.A..VitwJ cal/.
lt's harder to soy 9ood-bye.

B The artlde below Is dlvlded lnto four sectlons. What Is the purpose of each sectlon? Read the Help
note for an explanatlon. Then u.se your Ust from above to write a similar artlcle.

- - --
Thr Pros wl Coas oí Video C•Dia&
Video calling is bccoming more and more popular. and sorne
' / Help note
Wrltln1 an artJd1 IM"I pn,s and cons
• Write an lntrodu ction to the topic.
• Write about the advantages.
of my fricods now call me cvcry day.
• Write about the disadvantages.
l t"s fun to video call with a closc fricnd if you don"t scc him
or her vcry oftcn. l t"s almost likc you·re in t.hc samc room.
Ho•~r.. ..
0n th~ oth~r hond, .. .
Oo thc other hand. video calls can be a problcm. Somclimcs
you don't wttnl pc:oplc to scc you. and it can be cmbarrassing:! • Write a concluslon, giving your vl ews.
Also. pcople talle l ongcr on a video caU than a pbonc call. For I thlnlc ...
some reason. iCs hardcr to say good-byc! In ,ny oplnlon. . ..
I n my opinion, video calling is good íor friends you don·t scc
vcry oficn. H owcvcr. for fricnds from class. a quid: text
mcssagc or call is much better. • f ree tal k p. 134

Ab;:i[ C Group work Re.id your classmates' articles. Whose opinions do you agree with?

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_ - Vocabulary noteboo!< Phone talk

Holdonl
learning tip Learning expressions People mostly say ffoU°" to leave
One way to leam expressions is to make a note of the a phone conversatíon for a minute.

situatlons when you can use them. - - Holdon.

- Hongon.
- Justa minute.
1 Match the expres.slons with the situations.
1. "l'm sorry.1 have the wrong number.•_ _ a. You can't hear someone clearly.
2. • 1have another call." b . You call the wrong number by mistake.
3. "You're breaklng up."_ _ c. You come back to a conversatlon after an inte1TUptlon.
4. "We got cut off." __ d . You gel a signal that a second person is calllng you.
S. "Where were we?" __ e . You suddenly can't hear the other person at ali.

2 Make a chart of expresslons you can use on the phone when ...
• you have problems getting ahold of someone • you ask to speak to someone.
• you have problems wlth the call whlle you're talking. • you explain whyyou're calling.
• you ask lf it's a good time to talk. • you restart the conversation.
• you need to interrupt the conversatlon. • you can't talk now, but you can talk later.

On yourown
Make a phrase book for
different situations - for
example. making calls.
Carry it with you, and
leam the phrases.

Can1 N
oo. ow f can ...
PJ I ran. fJ I need to rev,ew how to ..

■ l,ilk ahout <11fferi>nt ways o f commun,c at ing. ■ understand bas,c phone con versations.
■ m,1kt> e omp,tri\o~s. ■ understand someone giving opinions abou l l exling .
■ m,rn,l~P pl10ne conversdtIons. ■ read an arlicle aboul !he pros and cons of texli ng.
■ ,nterrupt and restar¡ phone conversat,ons. ■ wrI1e an article giv,ng pros and cons.
■ use ¡ust to salten what I say.

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