Interaction Concentrator 7.

Physical Data Model for a

DB2 Database
DB2 Physical Data Model

The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written
consent of Genesys Telecommunications Laboratories, Inc.

Copyright © 2006–2008 Genesys Telecommunications Laboratories, Inc. All rights reserved.

About Genesys
Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel-Lucent, is 100% focused on software for call centers. Genesys
recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver
on this promise for Global 2000 enterprises, government organizations, and telecommunications service providers across 80 countries,
directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail, and Web
channels ensure that customers are quickly connected to the best available resource—the first time. Genesys offers solutions for customer
service, help desks, order desks, collections, outbound telesales and service, and workforce management. Visit www.genesyslab.com for
more information.
Each product has its own documentation for online viewing at the Genesys Technical Support website or on the Documentation Library
DVD, which is available from Genesys upon request. For more information, contact your sales representative.

Notice
Although reasonable effort is made to ensure that the information in this document is complete and accurate at the time of release, Genesys
Telecommunications Laboratories, Inc., cannot assume responsibility for any existing errors. Changes and/or corrections to the information
contained in this document may be incorporated in future versions.

Your Responsibility for Your System’s Security

You are responsible for the security of your system. Product administration to prevent unauthorized use is your responsibility. Your system
administrator should read all documents provided with this product to fully understand the features available that reduce your risk of
incurring charges for unlicensed use of Genesys products.

Trademarks
Genesys, the Genesys logo, and T-Server are registered trademarks of Genesys Telecommunications Laboratories, Inc. All other
trademarks and trade names referred to in this document are the property of other companies. The Crystal monospace font is used by
permission of Software Renovation Corporation, www.SoftwareRenovation.com.

Technical Support from VARs

If you have purchased support from a value-added reseller (VAR), please contact the VAR for technical support.

Technical Support from Genesys

If you have purchased support directly from Genesys, please contact Genesys Technical Support at the following regional numbers:

Region Telephone E-Mail

North and Latin America +888-369-5555 or 506-674-6767 [email protected]
Europe, Middle East, and Africa +44-(0)-1276-45-7002 [email protected]
Asia Pacific + 61-7-3368-6868 [email protected]
Japan +81-3-6361-8950 [email protected]
Prior to contacting technical support, please refer to the Genesys Technical Support Guide for complete contact information and
procedures.

Ordering and Licensing Information

Complete information on ordering and licensing Genesys products can be found in Genesys 7 Licensing Guide.

Released by
Genesys Telecommunications Laboratories, Inc. www.genesyslab.com

Document Version: 76icon_ad_pdm_db2_10-2008_v7.6.101.00

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DB2 Physical Data Model

Table of Contents
Chapter 1: Introduction ................................................................................................................................................. 6
Chapter 2: Core Schema.............................................................................................................................................. 12
List of Objects .................................................................................................................................................... 22
Table GCX_AGENT_PLACE ........................................................................................................................... 24
Table GCX_CAMPGROUP_INFO ................................................................................................................... 26
Table GCX_CAMPLIST_INFO ........................................................................................................................ 30
Table GCX_ENDPOINT_PLACE..................................................................................................................... 31
Table GCX_FORMAT_FIELD ......................................................................................................................... 33
Table GCX_GROUP_AGENT .......................................................................................................................... 35
Table GCX_GROUP_ENDPOINT.................................................................................................................... 37
Table GCX_GROUP_PLACE ........................................................................................................................... 38
Table GCX_GROUP_ROUTEDN..................................................................................................................... 40
Table GCX_LIST_TREATMENT..................................................................................................................... 42
Table GCX_LOGIN_INFO ............................................................................................................................... 43
Table GCX_OBJTABLE_RECORD ................................................................................................................. 45
Table GCX_SKILL_LEVEL ............................................................................................................................. 47
Table GCX_SUBCODE..................................................................................................................................... 49
Table GC_ACTION_CODE .............................................................................................................................. 51
Table GC_AGENT............................................................................................................................................. 54
Table GC_APPLICATION ................................................................................................................................ 57
Table GC_ATTR_VALUE ................................................................................................................................ 59
Table GC_BUS_ATTRIBUTE .......................................................................................................................... 62
Table GC_CALLING_LIST .............................................................................................................................. 65
Table GC_CAMPAIGN..................................................................................................................................... 68
Table GC_ENDPOINT ...................................................................................................................................... 70
Table GC_FIELD............................................................................................................................................... 73
Table GC_FILTER............................................................................................................................................. 77
Table GC_FOLDER........................................................................................................................................... 79
Table GC_FORMAT.......................................................................................................................................... 82
Table GC_GROUP............................................................................................................................................. 84
Table GC_IVR ................................................................................................................................................... 87
Table GC_IVRPORT ......................................................................................................................................... 91
Table GC_LOGIN.............................................................................................................................................. 93
Table GC_OBJ_TABLE .................................................................................................................................... 95
Table GC_PLACE.............................................................................................................................................. 98
Table GC_SCRIPT........................................................................................................................................... 100
Table GC_SKILL............................................................................................................................................. 102
Table GC_SWITCH......................................................................................................................................... 105
Table GC_TABLE_ACCESS .......................................................................................................................... 107
Table GC_TENANT ........................................................................................................................................ 110
Table GC_TIME_ZONE.................................................................................................................................. 113
Table GC_TREATMENT ................................................................................................................................ 116

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DB2 Physical Data Model

Table GC_VOICE_PROMPT .......................................................................................................................... 120

Table GSYS_DNPRemoteLocation................................................................................................................. 123
Table GSYS_SYSPROCINFO ........................................................................................................................ 123
Table GS_AGENT_STAT ............................................................................................................................... 124
Table GS_AGENT_STAT_WM...................................................................................................................... 126
Table GX_SESSION_ENDPOINT.................................................................................................................. 129
Table G_AGENT_STATE_HISTORY............................................................................................................ 131
Table G_AGENT_STATE_RC........................................................................................................................ 137
Table G_CALL ................................................................................................................................................ 139
Table G_CALL_HISTORY ............................................................................................................................. 143
Table G_CALL_STAT .................................................................................................................................... 145
Table G_CALL_USERDATA ......................................................................................................................... 148
Table G_CALL_USERDATA_CUST............................................................................................................. 149
Table G_CALL_USERDATA_CUST1........................................................................................................... 152
Table G_CALL_USERDATA_CUST2........................................................................................................... 155
Table G_DB_PARAMETERS......................................................................................................................... 157
Table G_DICTIONARY .................................................................................................................................. 158
Table G_DICT_TYPE ..................................................................................................................................... 159
Table G_DND_HISTORY............................................................................................................................... 161
Table G_HA_CONTROL ................................................................................................................................ 163
Table G_IR....................................................................................................................................................... 165
Table G_IR_HISTORY ................................................................................................................................... 167
Table G_IS_LINK............................................................................................................................................ 169
Table G_IS_LINK_HISTORY ........................................................................................................................ 171
Table G_LOGIN_SESSION ............................................................................................................................ 173
Table G_LOG_ATTRS .................................................................................................................................... 176
Table G_LOG_GETIDRANGEREQ............................................................................................................... 177
Table G_LOG_MESSAGES............................................................................................................................ 177
Table G_PARTY.............................................................................................................................................. 179
Table G_PARTY_HISTORY .......................................................................................................................... 186
Table G_PARTY_STAT.................................................................................................................................. 191
Table G_PROV_CONTROL ........................................................................................................................... 193
Table G_ROUTE_RESULT ............................................................................................................................ 195
Table G_SECURE_USERDATA_HISTORY................................................................................................. 199
Table G_SYNC_CONTROL ........................................................................................................................... 202
Table G_TIMECODE ...................................................................................................................................... 203
Table G_USERDATA_HISTORY .................................................................................................................. 205
Chapter 3: Outbound Contact Schema ...................................................................................................................... 210
Diagram Data Model........................................................................................................................................ 210
Index List.......................................................................................................................................................... 211
Reference List .................................................................................................................................................. 211
Table GOX_Chain_Call................................................................................................................................... 211
Table GO_CampProp_Hist .............................................................................................................................. 212
Table GO_Campaign........................................................................................................................................ 216
Table GO_CampaignHistory............................................................................................................................ 220
Table GO_Chain .............................................................................................................................................. 223
Table GO_ChainRec_hist ................................................................................................................................ 227

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DB2 Physical Data Model

Table GO_Custom_Fields................................................................................................................................ 233

Table GO_FieldHist ......................................................................................................................................... 235
Table GO_Metrics............................................................................................................................................ 236
Table GO_Record ............................................................................................................................................ 239
Table GO_Sec_FieldHist ................................................................................................................................. 244
Table GO_Secure_Fields ................................................................................................................................. 246
Chapter 4: Multimedia Attached Data Schema......................................................................................................... 248
Diagram Data Model........................................................................................................................................ 248
Index List.......................................................................................................................................................... 248
Table GM_F_USERDATA.............................................................................................................................. 248
Table GM_L_USERDATA ............................................................................................................................. 250
Chapter 5: Virtual Queue Schema............................................................................................................................. 252
Diagram Data Model........................................................................................................................................ 252
Index List.......................................................................................................................................................... 252
Table G_VIRTUAL_QUEUE.......................................................................................................................... 253
Chapter 6: Custom States Schema ............................................................................................................................ 258
Diagram Data Model........................................................................................................................................ 258
Table G_CUSTOM_DATA_P......................................................................................................................... 259
Table G_CUSTOM_DATA_S......................................................................................................................... 261
Table G_CUSTOM_STATES.......................................................................................................................... 263
Chapter 7: Custom Dispatcher Attached Data Schema............................................................................................. 267
Diagram Data Model........................................................................................................................................ 267
Index List.......................................................................................................................................................... 267
Appendix: G_Dictionary Values............................................................................................................................... 271

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DB2 Physical Data Model Chapter 1: Introduction

Chapter 1: Introduction
Interaction Database (IDB) structure can be divided into six schemas:
• Core Schema, consisting of 76 tables
• Outbound Contact Schema, consisting of 12 tables
• Multimedia Attached Data Schema, consisting of 2 tables
• Virtual Queue Schema, consisting of 1 table
• Custom States Schema, consisting of 3 tables
• Custom Dispatcher Attached Data, consisting of 1 table
This document presents these schemas in separate chapters each containing one or more detailed diagrams of the
schema and an examination of its tables presented in alphabetical order. Included in this examination are
descriptions of each table and each of the table’s fields. Field descriptions include a summarization of the most
common database properties, such as code name, data type, and key information. Some of the abbreviations used to
characterize fields throughout this document are:
• P, for primary key
• M, for mandatory field
• F, for foreign key

Abbreviations for index characterizations include:

• U, for unique
• C, for cluster

The field names in this document are provided in a free-style format with regard to letter case (for example,
TenantID instead of TENANTID), whereas the actual field names are in uppercase in the SQL scripts used to
initialize IDB. The Code column in the Column Lists for the tables shows the proper capitalization of each field.

Interaction Concentrator creates other tables that are reserved for internal use only. These tables are not described in
this document.

System Fields
Certain fields appear in multiple tables. These fields, whose field names all begin with GSYS_, are reserved for use
by internal Genesys system functions. Because these fields appear globally and have identical meanings regardless
of where they appear, this document does not repeat the description of each field under each table where it appears.
Instead, the fields are described below:
GSYS_DOMAIN Reserved for internal use
GSYS_PARTITION A key that is used for partitioning
GSYS_DOMAIN Reserved for internal use
GSYS_SYS_ID Reserved for internal use
GSYS_SEQ The non-unique sequence number of the statements to be inserted into the database.
GSYS_USEQ The non-unique sequence number of the statements to be updated in the database.
GSYS_TS Reserved for internal use
GSYS_TC Reserved for internal use

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DB2 Physical Data Model Chapter 1: Introduction

GSYS_EXT_VCH1 Reserved for internal use

GSYS_EXT_VCH2 Reserved for internal use
GSYS_EXT_INT1 Reserved for internal use
GSYS_EXT_INT2 Reserved for internal use
For certain tables, the following exceptions apply to these field descriptions (listed by table).

GC_* and GCX_* Tables

GSYS_EXT_INT1 A flag indicating the reliability of timestamp information stored in the
CREATED and DELETED fields. One of the following values:
0 – highly reliable; timestamps for both fields are taken from
Configuration Server runtime notifications.
1 – CREATED timestamp is that of the time when configuration data
was requested from Configuration Server; either during the initial
ICON startup or during synchronization.
2 – DELETED timestamp is that of the time when configuration data
was requested from Configuration Server; either during the initial
ICON startup or during synchronization.
3 – both CREATED and DELETED timestamps are taken from the
time when configuration data was requested from Configuration
Server; either during the initial ICON startup or during
synchronization.

G_AGENT_STATE_HISTORY Table
GSYS_EXT_INT1 Media type. See possible values in the G_DICTIONARY table for
DTYPE=6.

GSYS_EXT_INT2 Agent’s ‘busy level’. Number of the calls with the agent connected
with on the time of the history record added. Counted separately for
each agent’s login session (if more than one exists on the same time
on the different switches.).
GSYS_EXT_VCH1 The name of the media type, as reported by Interaction Server for
open media interactions. For example, “fax”.
GSYS_EXT_VCH2 If the gls-store-event-seq configuration option is set to 1, then this
field stores the event sequence number, as a string, from the
triggering event for this record. Otherwise, this field is either 0, when
events come from Interaction Server 7.5, or null, in case of
Interaction Server 7.6 or T-Server 7.5+.

G_AGENT_STATE_RC Table
GSYS_EXT_INT1 Media type. See possible values in the G_DICTIONARY table for
DTYPE=6.

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DB2 Physical Data Model Chapter 1: Introduction

GSYS_EXT_VCH1 The name of the media type, as reported by Interaction Server for
open media interactions. For example, “fax”.
GSYS_EXT_VCH2 If the gls-store-event-seq configuration option is set to 1, then this
field stores the event sequence number, as a string, from the
triggering event for this record. Otherwise, this field is null.

GS_AGENT_STAT and GS_AGENT_STAT_WM Tables

GSYS_EXT_INT1 Media type. See possible values in the G_DICTIONARY table for
DTYPE=6.

GSYS_EXT_VCH1 The name of the media type, as reported by Interaction Server for
open media interactions. For example, “fax”.

G_CALL Table
GSYS_EXT_INT2 A flag indicating stuck calls:
0 – indicates that the interaction should not be marked as stuck.
ICON records this value upon start of call termination to prevent
marking calls as stuck and to complete the processing of
interactions following the recording of related userdata in IDB.
1 – indicates an interaction that has been determined to be stuck.
NULL – the value of records before the processing of call termination
begins.
GSYS_EXT_VCH1 The name of the media type, as reported by Interaction Server for
open media interactions. For example, “fax”.

G_DND_HISTORY
GSYS_EXT_VCH2 If the gls-store-event-seq configuration option is set to 1, then this
field stores the event sequence number, as a string, from the
triggering event for this record. Otherwise, this field is null.

G_IR Table
GSYS_EXT_INT1 A flag indicating the source of the interaction:
1 – indicates a multimedia interaction originating from a Genesys
Interaction Server.
NULL – indicates a voice interaction originating from a Genesys
T-Server TEvent processing

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DB2 Physical Data Model Chapter 1: Introduction

GSYS_EXT_INT2 Can be set by the GSYSIRMerge procedure during interaction merge

execution.
Set to one of the following values:
NULL – interaction has not yet been merged
0 – single-site interaction
1 – inter-site interaction, whose parts reside in several IDBs. ICON
also places a corresponding record in the SYS_DNPREMOTE
LOCATION table.
GSYS_EXT_VCH1 If the record was created as a result of Multimedia event processing
and the information about parent interaction ID was provided by a
Multimedia Interaction Server, but no related record in IDB was
detected (due to the purge of the old records, for example), this field
will contain this ID.

GSYS_EXT_VCH2 A flag indicating stuck interactions:

“0” – indicates that the interaction should not be marked as stuck.
ICON records this value upon start of call termination to
prevent marking calls as stuck and to complete the processing
of interactions following the recording of related userdata in
IDB.
“1” – indicates an interaction that has been determined to be stuck.

G_IS_LINK Table
GSYS_EXT_INT2 Can be set by GSYSIRMerge procedure during interaction merge
execution.
Set to one of the following values:
• -3 - partially merged (reattached nodes)
• -2 - neither interaction record (IR) has terminated
• -1 only one IR has not terminated
• 0 - all IRs have been terminated (ready for merge)
• 1 - partially merged (not reattached)

G_PARTY Table
GSYS_EXT_INT1 The sequence number of the call (CSEQ) in party creation.

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DB2 Physical Data Model Chapter 1: Introduction

G_ROUTE_RESULT Table
GSYS_EXT_INT1 A flag indicating the reliability of the virtual queue’s ID stored in the
GSYS_EXT_VCH1 field. One of the following values:
0 – unknown – no information about a virtual queue is reported in
the corresponding EventRouteUsed.
1 – reliable – the virtual queue’s ID that is stored in the field
GSYS_EXT_VCH1 is taken from the corresponding
EventRouteUsed.
2 – Valid in the past – the value of the virtual queue’s ID
stored in the field GSYS_EXT_VCH1 was valid in the past,
before a call has been transferred to another Routing Point in a
multi-site routing scenario.
GSYS_EXT_VCH1 The virtual queue’s ID, if a virtual queue is configured and reported
to ICON by URS. If reported, the value is the same as
G_VIRTUAL_QUEUE.VQID.

GX_SESSION_ENDPOINT Table
GSYS_EXT_ INT1 Media type. See possible values in the G_DICTIONARY table for
DTYPE=6.
GSYS_EXT_VCH1 The name of the media type, as reported by Interaction Server for
open media interactions. For example, “fax”.

GM_L_USERDATA Table
GSYS_EXT_INT1 A type of the party that issued a request to stop an interaction
processing and that is named in the GSYS_EXT_VCH1 field. One of
the following values:
0 – unknown – no information is available about the party that
requested to stop an interaction processing.
1 – strategy – the interaction processing has stopped because of a
routing strategy.
2 – agent – the interaction processing has stopped at an agent
request, and the agent’s Employee ID was provided with login.
3 – place – the interaction processing has stopped at an agent
request, and the agent is identified by the place of login.
4 – media server – an application that handles open media
interactions issued a request to stop an interaction processing.

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DB2 Physical Data Model Chapter 1: Introduction

GSYS_EXT_VCH1 The party that issued a request to stop an interaction processing. One
of the following values:
– NULL – NULL is reported instead of the name when no
information is available about the party that requested to stop
interaction processing. (GYS_EXT_INT1 field is set to 0.)
– Strategy name – the name of the routing strategy that issued a
request to stop an interaction processing.
(GYS_EXT_INT1 field is set to 1.)
– Agent’s ID – the employee ID of the agent who issued a request
to stop an interaction processing. This value is reported for
agents who provide the employee ID at login.
(GYS_EXT_INT1 field is set to 2.)
– Place name – the name of the place where an agent is logged in,
when an agent who issued a request to stop an interaction
processing has not provided the employee ID at login.
(GYS_EXT_INT1 field is set to 3.)
– Media server name – the name of the application that has stopped
an interaction processing.
(GYS_EXT_INT1 field is set to 4.)
GSYS_EXT_VCH2 The ID of the party that issued a request to stop an interaction
processing and that is named in the GSYS_EXT_VCH1 field. One of
the following values:
– The same as GM_L_USERDATA.PartyID for a strategy, an agent,
or a place.

– NULL, if the request originator is either a media server or

unknown.

Document References
Finally, because much of information that IDB stores originates from T-Server and Configuration Server, you
might find the following references useful for better understanding the values and makeup of IDB fields:
• Reporting Technical Reference Guide for the Genesys 7.2 Release, contains a detailed description of the
Genesys T-Server, Multimedia Interaction, call, and statistical models.
• Configuration Platform SDK 7.6 .NET or Java API Reference, describes the schema of the Configuration
Database.
• Genesys 7 Events and Models Reference Manual, contains a description of T-Events.
• Interaction Concentrator 7.6 Deployment Guide, contains a description of the configuration options that
affect whether ICON writes data to some tables.
• Interaction Concentrator 7.6 User’s Guide, contains a high-level description of IDB and a description of
ICON stored procedures.

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DB2 Physical Data Model Chapter 2: Core Schema

Chapter 2: Core Schema

Because of the enormity and complexity of the Core schema, the chapter describing it further subdivides its schema
into six groupings:
• Configuration-related tables
• Call- and party-related tables
• Attached data-related tables
• Login- and session-related tables
• Service and dictionary-related tables
• Log tables
The schemas in each subdivision show the tables that comprise them with a clear background and the tables to
which they join in other subdivisions with shaded backgrounds. The following descriptions of each subdivision may
help you better understand IDB structure.

Configuration-Related Tables
Configuration-related tables comprise the largest grouping of Core Schema tables. These tables store information,
mostly derived from the Configuration Server database, that fall into two groups:
• Object tables, whose names are all prefixed by GC_ and
• Object link tables, with table names beginning with GCX_.
GCX_ tables store information about the associations between configuration objects, such as the assignments of
skills to agents (GCX_SKILL_LEVEL).

Call- and Party-Related Tables

The group of call- and party-related tables provide detailed information about voice interactions that are registered
by T-Server and the participants involved in those interactions. The principle tables in this group include:
• G_CALL, containing information about completed and active call interactions.
• G_PARTY, containing information about the parties involved in call interactions.
• G_IR, containing information about data that is common to all calls in a scenario.
• G_IS_LINK, containing information about the various links in a multi-site configuration.
• G_ROUTE_RESULT, containing information about call routing results.
In addition, each of these tables has an historical counterpart that affixes _HISTORY to the table name (for
example, G_CALL_HISTORY, G_PARTY_HISTORY). Statistical tables for this group are stored in the
G_CALL_STAT and G_PARTY_STAT tables.

Attached Data-Related Tables

Six tables comprise the Attached Data grouping of the Core Schema. G_SECURE_USERDATA_HISTORY stores
information about attached data records that must be protected from unauthorized users whereas the records in
G_USERDATA_HISTORY are open. In addition are the following four tables that store user data:
• G_CALL_USERDATA
• G_CALL_USERDATA_CUST

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DB2 Physical Data Model Chapter 2: Core Schema

• G_CALL_USERDATA_CUST1
• G_CALL_USERDATA_CUST2

Login- and Session-Related Tables

The group of Login- and Session-related tables of the Core Schema provides detailed information about agent
states, login sessions, associations between sessions and endpoints (DNs), reasons, and extensions. The principle
tables in this group include:
• G_LOGIN_SESSION, containing information about agents’ login sessions.
• GX_SESSION_ENDPOINT, containing information about the association between agent login sessions and
endpoints.
• G_AGENT_STATE_RC, containing information about reason codes for agent states.
In addition are two historical tables: G_AGENT_STATE_HISTORY providing an audit trail of agent states within
each session and G_DND_HISTORY providing this trail for do not disturb (DND) features occurring at a device.

Service- and Dictionary-Related Tables

The group of Service- and Dictionary-related tables of the Core Schema are predominantly used to describe field
values in other tables:
• G_DICTIONARY and G_DICT_TYPE contain information for enumerator fields, such as the STATE,
STATUS, and CAUSE fields found in several tables.
• G_DB_PARAMETERS contains general information about database schema, such as its version. IDB
version is important to have when you are upgrading IDB.
• G_HA_CONTROL and G_SYNC_CONTROL are used by the ICON application to maintain
synchronization.

Log-Related Tables
This grouping of tables of the Core Schema stores information about the success or failure of ICON functions and
stored procedures.

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 DB2 Physical Data Model Chapter 2: Core Schema

Configuration Tables (1 of 3)

GC_ENDPOINT
ID INTEGER <pk>
DN VARCHAR2(255)
T ype INTEGER
State INTEGER
SwitchID INTEGER <fk1>
T enantID INTEGER <fk2>
FolderID INTEGER
Association VARCHAR2(255)
DNLoginID VARCHAR2(255)
RouteType INTEGER
Status INTEGER
Created DATE
Deleted DATE
LastChange DATE
Created_ts INTEGER
Created_tcode INTEGER
Deleted_ts INTEGER
Deleted_tcode INTEGER
LastChange_ts INTEGER
LastChange_tcode INTEGER FK_GCX_ENDP_ENDPOI

FK_GX_SESSI_SESSIO

FK_GCX_CAMP_FK_CAMGRD_GC_ENDPO
FK_GC_TREAT_FK_TRTDN_GC_ENDPO
GX_SESSION_ENDPOINT GCX_CAMPGROUP_INFO FK_GC_ENDPO_ENDPOI GC_TREAT MENT
ID NUMBER(16) <pk> ID NUMBER(16) <pk> FK_GCX_GROU_GROUP2 ID INTEGER <pk> GCX_ENDPOINT_PLACE
AgentID INTEGER <fk3> GroupID INTEGER <fk4> Name VARCHAR2(255)
ID NUMBER(16) <pk>
EndPointID INTEGER <fk2> CampaignID INTEGER <fk3> TenantID INTEGER <fk1>
EndPointID INTEGER <fk1>
EndPointT ype INTEGER Description VARCHAR2(255) FolderID INTEGER
GC_SWIT CH PlaceID INTEGER <fk2>
QueueID INTEGER CPDServerID INTEGER <fk2> GCX_GROUP_ROUTEDN Description VARCHAR2(255)
FK_GCX_GROU_GROUP8 ID INT EGER <pk> Status INTEGER
QueueType INTEGER IsActive INTEGER CallResult INTEGER
ID NUMBER(16) <pk> Created DATE
PlaceID INTEGER DialMode INTEGER TenantID INT EGER <fk> RecActionCode INTEGER
GroupID INTEGER <fk1> Deleted DATE
LoginSessionID VARCHAR2(50) OrigDNID INTEGER <fk1> FolderID INT EGER Attempts INTEGER
EndPointID INTEGER <fk2> Created_ts INTEGER
State INTEGER NumOfChannels INTEGER Name VARCHAR2(255) DateTime INTEGER
Status INTEGER Created_tcode INTEGER
Type INTEGER OperationMode INTEGER Type INT EGER CycleAttempt INTEGER
Created DATE Deleted_ts INTEGER
Created DATE MinRecSize INTEGER LinkType INT EGER Interval INTEGER
Deleted DATE Deleted_tcode INTEGER
Created_ts INTEGER OptRecSize INTEGER State INT EGER Increment_ INTEGER
Created_ts INTEGER Status INT EGER
Created_tcode INTEGER OptMethod INTEGER CallActionCode INTEGER
Created_tcode INTEGER
Terminated DATE OptMethodValue INTEGER Created DATE Range INTEGER
Deleted_ts INTEGER
Terminated_ts INTEGER Status INTEGER Deleted DATE DestDNID INTEGER <fk2>
Deleted_tcode INTEGER LastChange DATE
Terminated_tcode INTEGER Created DATE State INTEGER
GCX_GROUP_ENDPOINT Created_ts INT EGER Status INTEGER
Created_ts INTEGER
Created_tcode INTEGER ID NUMBER(16) <pk> Created_tcode INT EGER Created DATE
Deleted DATE GroupID INTEGER <fk1> Deleted_ts INT EGER Deleted DATE
Deleted_ts INTEGER EndPointID INTEGER <fk2> Deleted_tcode INT EGER LastChange DATE
Deleted_tcode INTEGER Status INTEGER LastChange_ts INT EGER Created_ts INTEGER
Created DATE LastChange_tcode INT EGER Created_tcode INTEGER
Deleted DATE Deleted_ts INTEGER
Created_ts INTEGER Deleted_tcode INTEGER
Created_tcode INTEGER LastChange_ts INTEGER FK_GCX_ENDP_ENDPO2
FK_GCX_GROU_GROUP_ Deleted_ts INTEGER LastChange_tcode INTEGER
FK_GCX_CAMP_FK_CAMGRC_GC_APPLI FK_GCX_GROU_GROUP7 Deleted_tcode INTEGER

FK_GCX_CAMP_CAMPGR
FK_GCX_CAMP_CAMPG2
FK_GCX_LIST_FK_GCX_TR_GC_TREAT
GC_APPLICATION
FK_GC_LOGIN_LOGIN_
ID INTEGER <pk>
Name VARCHAR2(255)
T ype INTEGER
FolderID INTEGER
Version VARCHAR2(255)
State INTEGER GC_GROUP GC_CAMPAIGN GCX_LIST _TREAT MENT GC_LOGIN GC_PLACE
Status INTEGER ID INTEGER <pk> ID INTEGER <pk> ID NUMBER(16) <pk> ID INTEGER <pk> ID INTEGER <pk>
Created DATE Name VARCHAR2(255) Name VARCHAR2(255) ListID INTEGER <fk1> LoginCode VARCHAR2(255) Name VARCHAR2(255)
Deleted DATE T enantID INTEGER <fk> TenantID INTEGER <fk> TreatmentID INTEGER <fk2> TenantID INTEGER <fk2> TenantID INTEGER <fk>
LastChange DATE FolderID INTEGER FolderID INTEGER Status INTEGER SwitchID INTEGER <fk1> FolderID INTEGER
Created_ts INTEGER Type INTEGER Description VARCHAR2(255) Created DATE FolderID INTEGER State INTEGER
Created_tcode INTEGER DNGroupT ype INTEGER State INTEGER Deleted DATE State INTEGER Status INTEGER
Deleted_ts INTEGER State INTEGER Status INTEGER Created_ts INTEGER Status INTEGER Created DATE
Deleted_tcode INTEGER Script VARCHAR2(255) Created DATE Created_tcode INTEGER Created DATE Deleted DATE
LastChange_ts INTEGER Status INTEGER Deleted DATE Deleted_ts INTEGER Deleted DATE LastChange DATE
LastChange_tcode INTEGER Created DATE LastChange DATE Deleted_tcode INTEGER LastChange DATE Created_ts INTEGER
Deleted DATE Created_ts INTEGER Created_ts INTEGER Created_tcode INTEGER
LastChange DATE Created_tcode INTEGER Created_tcode INTEGER Deleted_ts INTEGER
Created_ts INTEGER Deleted_ts INTEGER Deleted_ts INTEGER Deleted_tcode INTEGER
Created_tcode INTEGER Deleted_tcode INTEGER Deleted_tcode INTEGER LastChange_ts INTEGER
Deleted_ts INTEGER LastChange_ts INTEGER LastChange_ts INTEGER LastChange_tcode INTEGER
Deleted_tcode INTEGER LastChange_tcode INTEGER LastChange_tcode INTEGER
LastChange_ts INTEGER
LastChange_tcode INTEGER FK_GCX_LIST _FK_GCX_LS_GC_CALLI

FK_GCX_GROU_GROUP6
FK_G_LOGIN__LOGIN_
FK_GCX_GROU_GROUP5
FK_GCX_CAMP_CAMP_L FK_G_LOGIN__LOGIN3

GC_CALLING_LIST
ID INTEGER <pk>
GCX_CAMPLIST _INFO Name VARCHAR2(255) G_LOGIN_SESSION
TenantID INT EGER <fk3> GCX_GROUP_PLACE
ID NUMBER(16) <pk>
FolderID INT EGER ID NUMBER(16) <pk>
ListID INT EGER <fk2> ID NUMBER(16) <pk>
LoginSessionID VARCHAR2(50)
CampaignID INT EGER <fk1> Description VARCHAR2(255) GroupID INTEGER <fk1>
AgentID INTEGER <fk2>
Status INT EGER TimeFrom INT EGER PlaceID INTEGER <fk2>
TimeUntil INT EGER LoginID INTEGER <fk3>
Created DATE Status INTEGER
PlaceID INTEGER <fk1>
Deleted DATE MaxAttempts INT EGER Created DATE
State INTEGER
Created_ts INT EGER FilterID INT EGER Deleted DATE
TableID INT EGER <fk1> PrimaryDeviceID INTEGER
Created_tcode INT EGER Created_ts INTEGER
SwitchID INTEGER
Deleted_ts INT EGER LogT ableID INT EGER <fk2> Created_tcode INTEGER
Created DATE
Deleted_tcode INT EGER State INT EGER Deleted_ts INTEGER
Status INT EGER Created_ts INTEGER
Deleted_tcode INTEGER
Created DATE Created_tcode INTEGER
T erminated DATE
FK_GCX_CAMP_CAMPLI Deleted DATE
LastChange DATE T erminated_ts INTEGER
Created_ts INT EGER T erminated_tcode INTEGER
Reason VARCHAR2(50)
Created_tcode INT EGER
Deleted_ts INT EGER InternalReason INTEGER
Deleted_tcode INT EGER
LastChange_ts INT EGER
LastChange_tcode INT EGER

Interaction Concentrator 7.6 14

DB2 Physical Data Model Chapter 2: Core Schema

Configuration Tables (2 of 3)
G_PARTY_HISTORY
PHID NUMBER(16) <pk>
G_PARTY
PartyID VARCHAR2(50) <fk1>
ID NUMBER(16) <pk> PSeq INTEGER
GC_AGENT
PartyID VARCHAR2(50) CSeq INTEGER
ID INTEGER <pk> PartyGUID VARCHAR2(50) ChangeType INTEGER
TenantID INTEGER <fk1> Type INTEGER CCEvent INTEGER
FK_PARTY_REF_PAREN
FolderID INTEGER PRole INTEGER CCEventCause INTEGER
UserName VARCHAR2(255) ParentPartyID VARCHAR2(50) State INTEGER
FirstName VARCHAR2(64) ParentLinkType INTEGER Type INTEGER
LastName VARCHAR2(64) CallID VARCHAR2(50) <fk1> PrevState INTEGER
EmployeeID VARCHAR2(64) State INTEGER PrevSEnter DATE
Email VARCHAR2(255) EndPointDN VARCHAR2(255) FK_PARTY_HIST_REF_ PrevSEnter_ts INTEGER
Type INTEGER EndPointID INTEGER <fk3> PrevSEnter_tcode INTEGER
State INTEGER EndPointType INTEGER ParentPartyID VARCHAR2(50)
PlaceID INTEGER <fk2> FK_PARTY_REF_AGENT TenantID INTEGER ParentLinkType INTEGER
Status INTEGER AgentID INTEGER <fk4> EndpointID INTEGER <fk2>
Created DATE CCEvent INTEGER Added DATE
Deleted DATE CCEventCause INTEGER Added_ts INTEGER
LastChange DATE Created DATE Added_tcode INTEGER
Created_ts INTEGER Created_ts INTEGER
Created_tcode INTEGER Created_tcode INTEGER
Deleted_ts INTEGER Terminated DATE
Deleted_tcode INTEGER Terminated_ts INTEGER
FK_PARTY_HIST_REF2
LastChange_ts INTEGER Terminated_tcode INTEGER
LastChange_tcode INTEGER LastChange DATE
LastChange_ts INTEGER FK_PARTY_REF_ENDPO
LastChange_tcode INTEGER
GC_ENDPOINT
ID INTEGER <pk>
DN VARCHAR2(255)
FK_GX_SESSI_SESSI2 FK_GC_AGENT_AGENT2 Type INTEGER
FK_GCX_LOGI_LOGIN_ State INTEGER
SwitchID INTEGER <fk2>
FK_G_AGENT__AGENT_ TenantID INTEGER <fk1>
FolderID INTEGER
Association VARCHAR2(255)
DNLoginID VARCHAR2(255)
RouteType INTEGER
GX_SESSION_ENDPOINT
GCX_LOGIN_INFO Status INTEGER
ID NUMBER(16) <pk> Created DATE
AgentID INTEGER <fk2> ID NUMBER(16) <pk> Deleted DATE
GC_PLACE
EndPointID INTEGER <fk3> LoginID INTEGER <fk2> LastChange DATE
FK_G_LOGIN__LOGIN2 AgentID INTEGER <fk1> ID INTEGER <pk>
EndPointType INTEGER Created_ts INTEGER
WrapupTime INTEGER Name VARCHAR2(255)
QueueID INTEGER Created_tcode INTEGER
Status INTEGER TenantID INTEGER <fk>
QueueType INTEGER Deleted_ts INTEGER
Created DATE FolderID INTEGER
PlaceID INTEGER Deleted_tcode INTEGER
Deleted DATE State INTEGER
LoginSessionID VARCHAR2(50) LastChange_ts INTEGER
Created_ts INTEGER Status INTEGER
State INTEGER LastChange_tcode INTEGER
Created_tcode INTEGER Created DATE
Type INTEGER FK_GCX_AGEN_AGENT_
Deleted_ts INTEGER Deleted DATE
Created DATE
Deleted_tcode INTEGER LastChange DATE
Created_ts INTEGER
GSYS DOMAIN INTEGER Created_ts INTEGER
Created_tcode INTEGER
Created_tcode INTEGER
Terminated DATE FK_GCX_GROU_GROUP4
Deleted_ts INTEGER
Terminated_ts INTEGER G_AGENT_STATE_HISTORY
Deleted_tcode INTEGER
Terminated_tcode INTEGER
LastChange_ts INTEGER ID NUMBER(16) <pk>
LastChange_tcode INTEGER Type INTEGER
FK_GCX_LOGI_LOGIN2
State INTEGER
PendingState INTEGER
Seq INTEGER
G_LOGIN_SESSION LSeq INTEGER
PSeq INTEGER
ID NUMBER(16) <pk>
PrevState INTEGER
LoginSessionID VARCHAR2(50) GC_LOGIN PrevSEnter DATE
AgentID INTEGER <fk1> PrevSEnter_ts INTEGER
ID INTEGER <pk>
LoginID INTEGER <fk3> FK_GCX_AGEN_AGENT2 PrevSEnter_tcode INTEGER
PlaceID INTEGER <fk2> LoginCode VARCHAR2(255)
TenantID INTEGER <fk1> Cause INTEGER
State INTEGER AgentStateCondition INTEGER
PrimaryDeviceID INTEGER SwitchID INTEGER <fk2>
FolderID INTEGER WorkMode INTEGER
SwitchID INTEGER ReasonCode VARCHAR2(255)
Created DATE State INTEGER
Status INTEGER SysReason INTEGER
Created_ts INTEGER AgentID INTEGER <fk>
Created_tcode INTEGER Created DATE
Deleted DATE LoginID INTEGER
Terminated DATE EndPointID INTEGER
Terminated_ts INTEGER LastChange DATE GCX_AGENT_PLACE
Created_ts INTEGER QueueID INTEGER
Terminated_tcode INTEGER PlaceID INTEGER
Created_tcode INTEGER ID NUMBER(16) <pk>
Reason VARCHAR2(50) GC_GROUP LoginSessionID VARCHAR2(50)
Deleted_ts INTEGER PlaceID INTEGER <fk2>
InternalReason INTEGER PartyID VARCHAR2(50)
Deleted_tcode INTEGER ID INTEGER <pk> AgentID INTEGER <fk1>
LastChange_ts INTEGER Name VARCHAR2(255) Status INTEGER Added DATE
LastChange_tcode INTEGER TenantID INTEGER <fk> Created DATE Added_ts INTEGER
FolderID INTEGER Deleted DATE Added_tcode INTEGER
Type INTEGER GSYS_DOMAIN INTEGER GSYS DOMAIN INTEGER
GCX_GROUP_AGENT
DNGroupType INTEGER GSYS_PARTITION INTEGER
ID NUMBER(16) <pk> GSYS_SYS_ID INTEGER
State INTEGER
GroupID INTEGER <fk1> Script VARCHAR2(255) GSYS_SEQ INTEGER
AgentID INTEGER <fk2> Status INTEGER GSYS_USEQ INTEGER
Status INTEGER FK_GCX_GROU_GROUP3 Created DATE GSYS_TS DATE
Created DATE Deleted DATE GSYS_TC INTEGER
Deleted DATE LastChange DATE GSYS_EXT_VCH1 VARCHAR2(255)
Created_ts INTEGER Created_ts INTEGER GSYS_EXT_VCH2 VARCHAR2(255)
Created_tcode INTEGER GSYS_EXT_INT1 INTEGER
Created_tcode INTEGER
Deleted_ts INTEGER Deleted_ts INTEGER GSYS_EXT_INT2 INTEGER
Deleted_tcode INTEGER Deleted_tcode INTEGER Created_ts INTEGER
LastChange_ts INTEGER Created_tcode INTEGER
LastChange_tcode INTEGER Deleted_ts INTEGER
Deleted_tcode INTEGER

Interaction Concentrator 7.6 15

 GC_TENANT
ID INTEGER <pk>
FolderID INTEGER
Name VARCHAR2(255)
State INTEGER
Status INTEGER
Created DATE
Deleted DATE
LastChange DATE
Created_ts INTEGER GCX_FORMAT_FIELD
FK_GC_CAMPA_CAMPAI Created_tcode INTEGER
Deleted_ts INTEGER ID NUMBER(16) <pk>
GC_CAMPAIGN FormatID INTEGER <fk1>
Deleted_tcode INTEGER
ID INTEGER <p LastChange_ts INTEGER FieldID INTEGER <fk2>
DB2 Physical Data Model

Name VARCHAR2(255) LastChange_tcode INTEGER Status INTEGER

TenantID INTEGER <fk Created DATE
FolderID INTEGER Deleted DATE

Interaction Concentrator 7.6

Description VARCHAR2(255) Created_ts INTEGER
State INTEGER Created_tcode INTEGER
Status INTEGER Deleted_ts INTEGER
Created DATE FK_GC_SWITC_SWITCH Deleted_tcode INTEGER
Deleted DATE GSYS DOMAIN INTEGER
FK_GC_SKILL_SKILL_
LastChange DATE
Created_ts INTEGER FK_GC_FORMA_FK_FMTTEN_GC_TENAN
FK_GC_ENDPO_ENDPO2
Created_tcode INTEGER FK_GC_TIME__TIMEZONE__GC_TENAN
FK_GC_GROUP_GROUP_ FK_GC_FIELD_FK_FLDTEN_GC_TENAN
Deleted_ts INTEGER FK_GCX_FORM_FK_GCX_FL_GC_FIELD
FK_GCX_FORM_FK_GCX_FM_GC_FORMA
Deleted_tcode INTEGER FK_GC_LOGIN_LOGIN2
LastChange_ts INTEGER GC_SWITCH
Configuration Tables (3 of 3)

LastChange_tcode INTEGER ID INT EGER <pk>

GC_SKILL TenantID INT EGER <fk>
ID INTEGER <pk> FolderID INT EGER
GC_TIME_ZONE GC_ENDPOINT GC_FIELD GC_FORMAT
Name VARCHAR2(255) Name VARCHAR2(255)
ID INTEGER <pk> Type INT EGER ID INTEGER <pk> ID INTEGER <pk> ID INTEGER <pk>
TenantID INTEGER <fk>
Name VARCHAR2(255) GC_GROUP LinkType INT EGER DN VARCHAR2(255) Name VARCHAR2(255) Name VARCHAR2(255)
FolderID INTEGER
TenantID INTEGER <fk> ID INTEGER <p State INT EGER Type INTEGER TenantID INTEGER <fk> TenantID INTEGER <fk>
State INTEGER
FolderID INTEGER Name VARCHAR2(255) FK_GC_TREAT_FK_TRTTEN_GC_TENAN Status INTEGER Status INT EGER State INTEGER FolderID INTEGER FolderID INTEGER
Description VARCHAR2(255) TenantID INTEGER <fk FK_GC_PLACE_PLACE_ Created DATE Created DATE SwitchIDFK_GC_OBJ_T_OBJ_TA
INTEGER <fk2> Description VARCHAR2(255) Description VARCHAR2(255)
Offset_ INTEGER FK_GC_FOLDE_FOLDER Deleted DATE TenantID INTEGER <fk1> DataType INTEGER State INTEGER
FolderID INTEGER Deleted DATE
State INTEGER Type INTEGER LastChange DATE FolderID INTEGER Length INTEGER Status INTEGER
GC_LOGIN LastChange DATE
Status INTEGER DNGroupType INTEGER Created_ts INT EGER Association VARCHAR2(255) FieldType INTEGER Created DATE
Created_ts INTEGER
IsDSTObserved INTEGER State INTEGER ID INTEGER <pk Created_tcode INTEGER Created_tcode INT EGER DNLoginID VARCHAR2(255) DefaultValue VARCHAR2(255) Deleted DATE
DSTStartDate INTEGER Script VARCHAR2(255) LoginCode VARCHAR2(255) Deleted_ts INTEGER Deleted_ts INT EGER RouteType INTEGER IsPrimaryKey INTEGER LastChange DATE
DSTStopDate INTEGER Status INTEGER TenantID INTEGER <fk Deleted_tcode INTEGER Deleted_tcode INT EGER Status INTEGER IsUnique INTEGER Created_ts INTEGER
NameNetscape VARCHAR2(255) Created DATE SwitchID INTEGER <fk LastChange_ts INT EGER Created DATE IsNullable INTEGER Created_tcode INTEGER
LastChange_ts INTEGER
NameMSExplorer VARCHAR2(255) Deleted DATE FolderID INTEGER LastChange_tcode INT EGER Deleted DATE State INTEGER Deleted_ts INTEGER
LastChange_tcode INTEGER
Created DATE LastChange DATE State INTEGER GSYS DOMAIN INT EGER LastChange DATE Status INTEGER Deleted_tcode INTEGER
Deleted DATE Created_ts INTEGER Status INTEGER Created_ts INTEGER Created DATE LastChange_ts INTEGER
FK_GC_FILTE_FK_FLTTEN_GC_TENAN
FK_GC_IVR_IVR_TO_T
LastChange DATE Created FK_GC_AGENT_AGENT_
DATE Created_tcode INTEGER Deleted DATE LastChange_tcode INTEGER
Created_tcode INTEGER
Created_ts INTEGER Deleted_ts INTEGER Deleted DATE FK_GC_CALLI_CALLIN
FK_GC_SCRIP_SCRIPT Deleted_ts INTEGER LastChange DATE
Created_tcode INTEGER Deleted_tcode INTEGER LastChange DATE Deleted_tcode INTEGER Created_ts INTEGER
FK_GC_SCRIP_SCRIPT_TO_GC_SCRIP
Deleted_ts INTEGER LastChange_ts INTEGER Created_ts INTEGER LastChange_ts INTEGER Created_tcode INTEGER
Deleted_tcode INTEGER LastChange_tcode INTEGER FK_GC_ACTIO_ACTION Created_tcode INTEGER LastChange_tcode INTEGER Deleted_ts INTEGER
LastChange_ts INTEGER Deleted_ts INTEGER Deleted_tcode INTEGER
LastChange_tcode INTEGER Deleted_tcode INTEGER LastChange_ts INTEGER
GSYS DOMAIN INTEGER LastChange_ts INTEGER LastChange_tcode INTEGER
LastChange_tcode INTEGER

GC_OBJ_TABLE
GC_TREATMENT GC_FOLDER GC_PLACE
FK_GC_ATTR__ATTR_V ID INTEGER <pk>
ID INTEGER <pk> ID INTEGER <pk> ID INTEGER <pk> Name VARCHAR2(255)
Name VARCHAR2(255) Name VARCHAR2(255) Name VARCHAR2(255) TenantID INTEGER <fk>
FK_GC_TABLE_FK_TABTEN_GC_TENAN FK_GC_FILTE_FK_FILTFM_GC_FORMA
TenantID INTEGER <fk1> TenantID INTEGER <fk> TenantID INTEGER <fk> FolderID INTEGER
FolderID INTEGER Type INTEGER FolderID INTEGER FK_GC_VOICE_VOICE_PRO_GC_TENAN
FK_GC_IVRPO_IVR_PO Description VARCHAR2(255)
Description VARCHAR2(255) OwnerID INTEGER State INTEGER FK_GC_BUS_A_BUS_AT State INTEGER
CallResult INTEGER OwnerType INTEGER Status INTEGER Status INTEGER
RecActionCode INTEGER FolderID INTEGER Created DATE Created DATE
Attempts INTEGER State INTEGER Deleted DATE Deleted DATE
DateTime INTEGER Status INTEGER LastChange DATE FK_GC_IVRPO_IVR_P3 LastChange DATE
CycleAttempt INTEGER Created DATE Created_ts INTEGER Created_ts INTEGER
Interval INTEGER Deleted DATE Created_tcode INTEGER Created_tcode INTEGER
Increment_ INTEGER LastChange DATE Deleted_ts INTEGER Deleted_ts INTEGER
CallActionCode INTEGER Created_ts INTEGER Deleted_tcode INTEGER Deleted_tcode INTEGER
Range INTEGER Created_tcode INTEGER LastChange_ts INTEGER LastChange_ts INTEGER
DestDNID INTEGER <fk2> Deleted_ts INTEGER LastChange_tcode INTEGER FK_GC_VOICE_VOICE_PRO_GC_SWITC LastChange_tcode INTEGER
State INTEGER Deleted_tcode INTEGER GSYS DOMAIN INTEGER
Status INTEGER LastChange_ts INTEGER
Created DATE LastChange_tcode INTEGER FK_GCX_SKIL_SKILL2 FK_GCX_OBJT_OBJ_TA
Deleted DATE FK_GC_TABLE_FK_TABFMT_GC_FORMA
LastChange DATE
GC_FILTER
Created_ts INTEGER GC_ACTION_CODE GC_AGENT GC_CALLING_LIST GC_SCRIPT GC_IVR GC_BUS_ATTRIBUTE GCX_OBJTABLE_RECORD
Created_tcode INTEGER ID INTEGER <pk>
ID INT EGER <pk> ID INTEGER <pk> ID INTEGER <pk> ID INTEGER <pk> ID INTEGER <pk> Name VARCHAR2(255) ID INTEGER <pk> ID NUMBER(16) <pk>
Deleted_ts INTEGER
Deleted_tcode INTEGER Name VARCHAR2(255) TenantID INTEGER <fk1> Name VARCHAR2(255) Name VARCHAR2(255) Name VARCHAR2(255) TenantID INTEGER <fk2> Name VARCHAR2(255) ObjTableID INTEGER <fk1>
LastChange_ts INTEGER TenantID INT EGER <fk> FolderID INTEGER TenantID INTEGER <fk3> TenantID INTEGER <fk2> TenantID INTEGER <fk> FolderID INTEGER TenantID INTEGER <fk> MediaTypeID INTEGER <fk2>
FolderID INT EGER UserName VARCHAR2(255) FolderID INTEGER FolderID INTEGER FolderID INTEGER FolderID INTEGER ServiceTypeID INTEGER <fk3>
LastChange_tcode INTEGER Description VARCHAR2(255)
Type INT EGER FirstName VARCHAR2(64) Description VARCHAR2(255) Type INTEGER Type INTEGER FormatID INTEGER <fk1> Type INTEGER CustSegmentID INTEGER <fk4>
GS S O G
Code VARCHAR2(255) LastName VARCHAR2(64) TimeFrom INTEGER State INTEGER Description VARCHAR2(255) State INTEGER DisplayName VARCHAR2(255) Threshold INTEGER
State INT EGER EmployeeID VARCHAR2(64) TimeUntil INTEGER Status INTEGER Version VARCHAR2(255) Status INTEGER Description VARCHAR2(255) Delta INTEGER
Status INT EGER Email VARCHAR2(255) MaxAttempts INTEGER Created DATE State INTEGER State INTEGER Status INTEGER
Created DATE
Created DATE Type INTEGER FilterID INTEGER Deleted DATE Status INTEGER Status INTEGER Created DATE
Deleted DATE
Deleted DATE State INTEGER TableID INTEGER <fk1> LastChange DATE Created DATE Created DATE Deleted DATE
LastChange DATE
LastChange DATE PlaceID INTEGER <fk2> LogTableID INTEGER <fk2> Created_ts INTEGER Deleted DATE Created_ts INTEGER Deleted DATE Created_ts INTEGER
Created_ts INT EGER Status INTEGER State INTEGER Created_tcode INTEGER LastChange DATE Created_tcode INTEGER LastChange DATE Created_tcode INTEGER
Created_tcode INT EGER Created DATE Status INTEGER Deleted_ts INTEGER Created_ts INTEGER Created_ts INTEGER Deleted_ts INTEGER
Deleted_ts INTEGER
LastChange_ts INT EGER Deleted DATE Created DATE Deleted_tcode INTEGER Created_tcode INTEGER Created_tcode INTEGER Deleted_tcode INTEGER
Deleted_tcode INTEGER
LastChange_tcode INT EGER LastChange DATE Deleted DATE LastChange_ts INTEGER Deleted_ts INTEGER Deleted_ts INTEGER
LastChange_ts INTEGER
Deleted_ts INT EGER Created_ts INTEGER LastChange DATE LastChange_tcode INTEGER Deleted_tcode INTEGER LastChange_tcode INTEGER Deleted_tcode INTEGER
Deleted_tcode INT EGER Created_tcode INTEGER Created_ts INTEGER LastChange_ts INTEGER LastChange_ts INTEGER
Deleted_ts INTEGER Created_tcode INTEGER LastChange_tcode INTEGER LastChange_tcode INTEGER
Deleted_tcode INTEGER Deleted_ts INTEGER GSYS DOMAIN INTEGER GSYS DOMAIN INTEGER FK_GCX_OBJ_TABLE_M
FK_GCX_OBJ_TABLE_S
FK_GCX_OBJ_TABLE_C
LastChange_ts INTEGER Deleted_tcode INTEGER
LastChange_tcode INTEGER LastChange_ts INTEGER FK_GC_ATTR__ATTR_2
FK_GCX_SKIL_SKILL_
GS S O G LastChange_tcode INTEGER
FK_GCX_SUBC_SUBCOD GC_ATTR_VALUE
FK_GC_VOICE_VOICE_PRO_GC_SCRIP
FK_GC_IVRPO_IVR_P2 ID INTEGER <pk>
FK_GC_CALLI_FK_LISTTA_GC_TABLE Name VARCHAR2(255)
TenantID INTEGER <fk1>
GC_TABLE_ACCESS AttributeID INTEGER <fk2>
FolderID INTEGER
ID INTEGER <pk>
FK_GC_CALLI_FK_LISTLT_GC_T ABLE DisplayName VARCHAR2(255)
Name VARCHAR2(255)
Description VARCHAR2(255)
GCX_SKILL_LEVEL GC_VOICE_PROMPT GC_IVRPORT GCX_SUBCODE TenantID INTEGER <fk1>
State INTEGER
FolderID INTEGER
ID NUMBER(16) <pk> ID INTEGER <pk> ID INTEGER <pk> ID NUMBER(16) <pk> Status INTEGER
Description VARCHAR2(255)
SkillID INTEGER <fk2> Name VARCHAR2(255) Number_ VARCHAR2(255) CodeID INTEGER <fk> Created DATE
Type INTEGER
AgentID INTEGER <fk1> TenantID INTEGER <fk1> TenantID INTEGER <fk1> Name VARCHAR2(255) Deleted DATE
FormatID INTEGER <fk2>
SLevel INTEGER FolderID INTEGER IVRID INTEGER <fk2> Code VARCHAR2(255) LastChange DATE
UpdateTimeout INTEGER
Status INTEGER Description VARCHAR2(255) FolderID INTEGER Status INTEGER Created_ts INTEGER
TableName VARCHAR2(255)
Created DATE SwitchID INTEGER <fk3> Description VARCHAR2(255) Created DATE Created_tcode INTEGER
IsCachable INTEGER
Deleted DATE ScriptID INTEGER <fk2> EndPointID INTEGER <fk3> Deleted DATE Deleted_ts INTEGER
State INTEGER
Created_ts INTEGER State INTEGER State INTEGER Created_ts INTEGER Deleted_tcode INTEGER
Status INTEGER
Created_tcode INTEGER Status INTEGER Status INTEGER Created_tcode INTEGER LastChange_ts INTEGER
Created DATE
Deleted_ts INTEGER Created DATE Created DATE Deleted_ts INTEGER LastChange_tcode INTEGER
Deleted DATE
Deleted_tcode INTEGER Deleted DATE Deleted DATE Deleted_tcode INTEGER GSYS DOMAIN INTEGER
LastChange DATE
GSYS DOMAIN INTEGER LastChange DATE LastChange DATE Created_ts INTEGER
Created_ts INTEGER Created_ts INTEGER Created_tcode INTEGER
Created_tcode INTEGER Created_tcode INTEGER Deleted_ts INTEGER
Deleted_ts INTEGER Deleted_ts INTEGER Deleted_tcode INTEGER
Deleted_tcode INTEGER Deleted_tcode INTEGER LastChange_ts INTEGER
LastChange_ts INTEGER LastChange_ts INTEGER LastChange_tcode INTEGER
LastChange_tcode INTEGER LastChange_tcode INTEGER GS S O G

16
Chapter 2: Core Schema
DB2 Physical Data Model Chapter 2: Core Schema

Call- and Party-Related Tables

G_IS_LINK_HISTORY
ID NUMBER(6) <pk>
LinkID VARCHAR2(50) <fk>
Seq INTEGER
ChangeType INTEGER
G_IR_HISTORY State INTEGER
IRHID NUMBER(6) <pk> FK_ISL_HISTORY_REF CallID VARCHAR2(50)
G_PARTY_STAT IRID VARCHAR2(50) PrevCallID VARCHAR2(50)
ID NUMBER(6) <pk> G_IR XSEQ NUMBER(19) Added DATE
PartyID VARCHAR2(50) ChangeType INTEGER Added_ts INTEGER
ID NUMBER(6) <pk> RefID VARCHAR2(50) Added_tcode INTEGER
TT_ALERTING INTEGER
IRID VARCHAR2(50) Added DATE G_IS_LINK
TT_CONNECTED INTEGER
State INTEGER Added_ts INTEGER
TT_HOLD INTEGER ID NUMBER(6) <pk>
ParentIRID VARCHAR2(50) Added_tcode INTEGER
TT_QUEUED INTEGER LinkID VARCHAR2(50)
ParentLinkType INTEGER
TT_ACW INTEGER CallID VARCHAR2(50) <fk>
RootCallID VARCHAR2(50) <fk>
CNT_ALERTING SMALLINT IsLinkType INTEGER
RootIRID VARCHAR2(50)
CNT_CONNECTED SMALLINT RemoteLocation VARCHAR2(255)
MergeState INTEGER
CNT_HOLD SMALLINT FK_XCDR_H_REF_XCDR State INTEGER
Created DATE
CNT_QUEUED SMALLINT MergeState INTEGER
Created_ts INTEGER
CNT_ACW SMALLINT Initiated DATE
Created_tcode INTEGER
TT_ON_ALERT INTEGER Initiated_ts INTEGER
Terminated DATE
TT_ON_HOLD INTEGER Initiated_tcode INTEGER GS_AGENT_STAT
Terminated_ts INTEGER
TT_ON_QUEUE INTEGER Terminated DATE
Terminated_tcode INTEGER ID NUMBER(6) <pk>
TT_ON_CONNECTED INTEGER Terminated_ts INTEGER
GSYS DOMAIN INTEGER LoginSessionID VARCHAR2(50)
T_DURATION INTEGER FK_XCDR_REF_CALL Terminated_tcode INTEGER EndPointID INTEGER
PM_EXT_1 INTEGER LastChange DATE
FK_IS_LINK_REF_CAL QueueID INTEGER
PM_EXT_2 INTEGER LastChange_ts INTEGER
FK_PARTY_STAT_REF_ AgentID INTEGER
PM_EXT_3 INTEGER LastChange_tcode INTEGER Duration_Ready INTEGER
PM_EXT_4 INTEGER GSYS DOMAIN INTEGER DurationNotReady INTEGER
PM_EXT_5 INTEGER
DurationACW INTEGER
PM_EXT_6 INTEGER
PM_EXT_7 INTEGER DurationBusy INTEGER
G_CALL LastChange DATE
PM_EXT_8 INTEGER FK_CALL_REF_XCDR
PM_EXT_9 INTEGER ID NUMBER(6) <pk> LastChange_ts INTEGER
CallID VARCHAR2(50) LastChange_tcode INTEGER
PM_EXT_10 INTEGER
GS S O G ParentCallID VARCHAR2(50) <fk1> Added DATE
MergeCallID VARCHAR2(50) Added_ts INTEGER
MergeType INTEGER Added_tcode INTEGER
ConnID VARCHAR2(50)
ConnIDnum NUMBER(20) FK_CALL_REF_PARENT
G_USERDATA_HISTORY
SwitchCallID INTEGER
ID NUMBER(6) <pk> FK_G_USERDA_USERDATA__G_CALL IRID VARCHAR2(50) <fk2>
CallID VARCHAR2(50) RootIRID VARCHAR2(50)
PartyID VARCHAR2(50) State INTEGER
EndPointID INTEGER CallType INTEGER
EndPointDN VARCHAR2(255) MediaType INTEGER G_CALL_STAT
AgentID INTEGER G_PARTY SwitchID INTEGER
SwitchID INTEGER TenantID INTEGER ID NUMBER(6) <pk>
ID NUMBER(6) <pk> FK_CALL_STAT_REF_C CallID VARCHAR2(50)
KeyName VARCHAR2(64) PartyID VARCHAR2(50) CallANI VARCHAR2(50)
ChangeType INTEGER CallDNIS VARCHAR2(50) F_CONN SMALLINT
PartyGUID VARCHAR2(50)
KSeq INTEGER Created DATE F_CONN_EXTN SMALLINT
Type INTEGER F_TE_ABND SMALLINT
CSEQ INTEGER Created_ts INTEGER
PRole INTEGER CNT_HOLD SMALLINT
Type INTEGER ParentPartyID VARCHAR2(50) Created_tcode INTEGER
KEYID INTEGER Terminated DATE CNT_DIVERT SMALLINT
ParentLinkType INTEGER FK_CALL_HIST_REF_C
Value VARCHAR2(255) Terminated_ts INTEGER CNT_TRANSFER SMALLINT
CallID VARCHAR2(50) <fk1>
Added DATE Terminated_tcode INTEGER CNT_TRANSFER_LGIN SMALLINT
State INTEGER CNT_CONFERENCE SMALLINT
Added_ts INTEGER EndPointDN VARCHAR2(255)
Added_tcode INTEGER T_DURATION INTEGER
EndPointID INTEGER <fk3> T_CONN INTEGER
EndPointType INTEGER
FK_PARTY_REF_CALL T_CONN_EXTN INTEGER
FK_G_USERDA_USERDATA__G_PARTY TenantID INTEGER
T_TE_ABND INTEGER
AgentID INTEGER
idx_gsysmergeses_islinkdbid TT_ALERTING INTEGER
CCEvent INTEGER
G_CALL_HISTORY TT_CONNECTED INTEGER
CCEventCause INTEGER
TT_HOLD INTEGER
Created DATE CHID NUMBER(6) <pk>
TT_QUEUED INTEGER
Created_ts INTEGER CallID VARCHAR2(50) <fk>
CM_EXT_1 INTEGER
Created_tcode INTEGER CSeq INTEGER
CM_EXT_2 INTEGER
Terminated DATE ChangeType INTEGER
CM_EXT_3 INTEGER
Terminated_ts INTEGER RefID VARCHAR2(50)
CM_EXT_4 INTEGER
Terminated_tcode INTEGER Added DATE
CM_EXT_5 INTEGER
LastChange DATE Added_ts INTEGER
FK_PARTY_REF_ENDPO CM_EXT_6 INTEGER
LastChange_ts INTEGER Added_tcode INTEGER
CM_EXT_7 INTEGER
LastChange_tcode INTEGER FK_PARTY_HIST_REF_
CM_EXT_8 INTEGER
GS S O G
CM_EXT_9 INTEGER
GC_ENDPOINT CM_EXT_10 INTEGER
GS S O G
ID INTEGER <pk>
DN VARCHAR2(255)
Type INTEGER FK_G_SECURE_SECURE_US_G_PARTY
State INTEGER FK_PARTY_REF_PAREN
SwitchID INTEGER
TenantID INTEGER
FolderID INTEGER GS_AGENT_STAT_WM
Association VARCHAR2(255) ID NUMBER(6) <pk>
DNLoginID VARCHAR2(255) LoginSessionID VARCHAR2(50)
RouteType INTEGER EndPointID INTEGER
Status INTEGER G_ROUTE_RESULT QueueID INTEGER
Created DATE G_SECURE_USERDATA_HISTORY AgentID INTEGER
ID NUMBER(6) <pk>
Deleted DATE ID NUMBER(6) <pk> CallID VARCHAR2(50) State INTEGER
LastChange DATE CallID VARCHAR2(50) ConnID VARCHAR2(50) Duration_UNKNOWN INTEGER
Created_ts INTEGER PartyID VARCHAR2(50) PartyID VARCHAR2(50) Duration_AUX INTEGER
Created_tcode INTEGER EndPointID INTEGER FK_G_SECURE_SECURE_US_G_CALL Duration_LegalGuard INTEGER
IRID VARCHAR2(50)
Deleted_ts INTEGER EndPointDN VARCHAR2(255) EndPointID INTEGER Duration_GoAway INTEGER
Deleted_tcode INTEGER AgentID INTEGER RTargetRuleSelected VARCHAR2(255) Duration_ReturnBack INTEGER
LastChange_ts INTEGER SwitchID INTEGER RTargetObjectSelected VARCHAR2(255) LastChange DATE
LastChange_tcode INTEGER KeyName VARCHAR2(64) RTargetTypeSelected INTEGER LastChange_ts INTEGER
ChangeType INTEGER G_PARTY_HISTORY RTargetAgentSelected VARCHAR2(255) LastChange_tcode INTEGER
KSeq INTEGER PHID NUMBER(6) <pk> RTargetPlaceSelected VARCHAR2(255) Added DATE
CSEQ INTEGER PartyID VARCHAR2(50) <fk1> RRequestedSkillComb VARCHAR2(255) Added_ts INTEGER
Type INTEGER PSeq INTEGER RStrategyName VARCHAR2(255) Added_tcode INTEGER
KEYID INTEGER CSeq INTEGER RTenant VARCHAR2(255) GSYS DOMAIN INTEGER
Value VARCHAR2(255) DestEndPointDN VARCHAR2(255)
ChangeType INTEGER
Added DATE CCEvent INTEGER DestEndPointID INTEGER
Added_ts INTEGER CCEventCause INTEGER DestEndPointType INTEGER
Added_tcode INTEGER State INTEGER Result INTEGER
GSYS DOMAIN INTEGER Duration INTEGER
Type INTEGER
PrevState INTEGER Created DATE
PrevSEnter DATE Created_ts INTEGER
PrevSEnter_ts INTEGER Created_tcode INTEGER
PrevSEnter_tcode INTEGER Terminated DATE
ParentPartyID VARCHAR2(50) Terminated_ts INTEGER
FK_PARTY_HIST_REF2 Terminated_tcode INTEGER
ParentLinkType INTEGER
EndpointID INTEGER <fk2> GS S O G
Added DATE
Added_ts INTEGER
Added_tcode INTEGER

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Attached Data-Related Tables

G_CALL
ID NUMBER(16) <pk>
CallID VARCHAR2(50)
ParentCallID VARCHAR2(50) <fk>
MergeCallID VARCHAR2(50)
MergeType INTEGER
G_SECURE_USERDATA_HISTORY
ConnID VARCHAR2(50)
FK_CALL_REF_PARENT <pk>
ConnIDnum NUMBER(20) ID NUMBER(19)
SwitchCallID INTEGER CallID VARCHAR2(50)
IRID VARCHAR2(50) PartyID VARCHAR2(50)
RootIRID VARCHAR2(50) EndPointID INTEGER
State INTEGER EndPointDN VARCHAR2(255)
FK_G_SECURE_SECURE_US_G_CALL
CallType INTEGER AgentID INTEGER
MediaType INTEGER SwitchID INTEGER
FK_G_USERDA_USERDATA__G_CALL SwitchID INTEGER KeyName VARCHAR2(64)
TenantID INTEGER ChangeType INTEGER
CallANI VARCHAR2(50) KSeq INTEGER
CallDNIS VARCHAR2(50) CSEQ INTEGER
Created DATE Type INTEGER
Created_ts INTEGER KEYID INTEGER
Created_tcode INTEGER Value VARCHAR2(255)
G_USERDATA_HISTORY Terminated DATE Added DATE
Terminated_ts INTEGER Added_ts INTEGER
ID NUMBER(19) <pk>
Terminated_tcode INTEGER Added_tcode INTEGER
CallID VARCHAR2(50)
PartyID VARCHAR2(50)
EndPointID INTEGER G_PARTY
EndPointDN VARCHAR2(255) ID NUMBER(16) <pk>
AgentID INTEGER PartyID VARCHAR2(50)
SwitchID INTEGER PartyGUID VARCHAR2(50)
KeyName VARCHAR2(64) Type INTEGER
ChangeType INTEGER PRole INTEGER FK_G_SECURE_SECURE_US_G_PARTY
KSeq INTEGER ParentPartyID VARCHAR2(50)
CSEQ INTEGER ParentLinkType INTEGER
Type INTEGER FK_PARTY_REF_CALL CallID VARCHAR2(50) <fk1>
KEYID INTEGER State INTEGER
Value VARCHAR2(255) EndPointDN VARCHAR2(255)
Added DATE EndPointID INTEGER
Added_ts INTEGER EndPointType INTEGER
Added_tcode INTEGER TenantID INTEGER
AgentID INTEGER
CCEvent INTEGER
CCEventCause INTEGER
Created DATE
FK_PARTY_REF_PAREN
Created_ts INTEGER
Created_tcode INTEGER
FK_G_USERDA_USERDATA__G_PARTY Terminated DATE
Terminated_ts INTEGER
Terminated_tcode INTEGER
LastChange DATE
LastChange_ts INTEGER
LastChange_tcode INTEGER

G_CALL_USERDATA_CUST G_CALL_USERDATA_CUST1 G_CALL_USERDATA_CUST2 G_CALL_USERDATA

ID NUMBER(16) <pk> ID NUMBER(16) <pk> ID NUMBER(16) <pk> ID NUMBER(16) <pk>

CALLID VARCHAR2(50) CALLID VARCHAR2(50) CALLID VARCHAR2(50) CALLID VARCHAR2(50)
CUST_DATA_1 VARCHAR2(255) CUST_DATA_1 VARCHAR2(255) CUST_DATA_1 VARCHAR2(255) G_CUSTOMER_SEGMENT VARCHAR2(255)
CUST_DATA_2 VARCHAR2(255) CUST_DATA_2 VARCHAR2(255) CUST_DATA_2 VARCHAR2(255) G_SERVICE_TYPE VARCHAR2(255)
CUST_DATA_3 VARCHAR2(255) CUST_DATA_3 VARCHAR2(255) CUST_DATA_3 VARCHAR2(255) G_SERVICE_SUBTYPE VARCHAR2(255)
CUST_DATA_4 VARCHAR2(255) CUST_DATA_4 VARCHAR2(255) CUST_DATA_4 VARCHAR2(255) G_BUSINESS_RESULT VARCHAR2(255)
CUST_DATA_5 VARCHAR2(255) CUST_DATA_5 VARCHAR2(255) CUST_DATA_5 VARCHAR2(255) CUSTOMER_ID VARCHAR2(255)
CUST_DATA_6 VARCHAR2(255) CUST_DATA_6 VARCHAR2(255) CUST_DATA_6 VARCHAR2(255) TRANSACTION_ID VARCHAR2(255)
CUST_DATA_7 VARCHAR2(128) CUST_DATA_7 VARCHAR2(128) CUST_DATA_7 VARCHAR2(128) CAUSE_ID VARCHAR2(255)
CUST_DATA_8 VARCHAR2(128) CUST_DATA_8 VARCHAR2(128) CUST_DATA_8 VARCHAR2(128) ACCOUNT_ID VARCHAR2(255)
CUST_DATA_9 VARCHAR2(128) CUST_DATA_9 VARCHAR2(128) CUST_DATA_9 VARCHAR2(128) DESTINATION_ID VARCHAR2(255)
CUST_DATA_10 VARCHAR2(128) CUST_DATA_10 VARCHAR2(128) CUST_DATA_10 VARCHAR2(128) TARGET_ID VARCHAR2(255)
CUST_DATA_11 VARCHAR2(128) CUST_DATA_11 VARCHAR2(128) CUST_DATA_11 VARCHAR2(128)
CUST_DATA_12 VARCHAR2(128) CUST_DATA_12 VARCHAR2(128) CUST_DATA_12 VARCHAR2(128)
CUST_DATA_13 VARCHAR2(128) CUST_DATA_13 VARCHAR2(128) CUST_DATA_13 VARCHAR2(128)
CUST_DATA_14 VARCHAR2(128) CUST_DATA_14 VARCHAR2(128) CUST_DATA_14 VARCHAR2(128)
CUST_DATA_15 VARCHAR2(128) CUST_DATA_15 VARCHAR2(128) CUST_DATA_15 VARCHAR2(128)
CUST_DATA_16 VARCHAR2(128) CUST_DATA_16 VARCHAR2(128) CUST_DATA_16 VARCHAR2(128)
CUST_DATA_17 VARCHAR2(128) CUST_DATA_17 VARCHAR2(128) CUST_DATA_17 VARCHAR2(128)
CUST_DATA_18 VARCHAR2(128) CUST_DATA_18 VARCHAR2(128) CUST_DATA_18 VARCHAR2(128)
CUST_DATA_19 VARCHAR2(128) CUST_DATA_19 VARCHAR2(128) CUST_DATA_19 VARCHAR2(128)

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Login- and Session-Related Tables

G_AGENT_STATE_HISTORY G_AGENT_STATE_RC
ID NUMBER(16) <pk> ID NUMBER(16) <pk>
Type INTEGER SessionID VARCHAR2(50)
State INTEGER EndPointID INTEGER
PendingState INTEGER QueueID INTEGER
Seq INTEGER AgentState INTEGER
LSeq INTEGER WorkMode INTEGER GC_ENDPOINT
PSeq INTEGER HWFlag SMALLINT
PrevState INTEGER KeyName VARCHAR2(255) ID INTEGER <pk>
PrevSEnter DATE Value VARCHAR2(255) DN VARCHAR2(255)
PrevSEnter_ts INTEGER LSeq INTEGER Type INTEGER
PrevSEnter_tcode INTEGER FSeq INTEGER State INTEGER
Cause INTEGER Seq INTEGER SwitchID INTEGER
AgentStateCondition INTEGER Created DATE TenantID INTEGER
FK_G_AGENT__AGENT_ FolderID INTEGER
WorkMode INTEGER Created_ts INTEGER
ReasonCode VARCHAR2(255) Created_tcode INTEGER Association VARCHAR2(255)
SysReason INTEGER Terminated DATE DNLoginID VARCHAR2(255)
AgentID INTEGER <fk> Terminated_ts INTEGER RouteType INTEGER
LoginID INTEGER Terminated_tcode INTEGER Status INTEGER
EndPointID INTEGER Created DATE
QueueID INTEGER Deleted DATE
PlaceID INTEGER LastChange DATE
LoginSessionID VARCHAR2(50) Created_ts INTEGER
PartyID VARCHAR2(50) Created_tcode INTEGER
Added DATE Deleted_ts INTEGER
FK_GX_SESSI_SESSIO
Added_ts INTEGER Deleted_tcode INTEGER
Added_tcode INTEGER LastChange_ts INTEGER
LastChange_tcode INTEGER

GX_SESSION_ENDPOINT
GC_AGENT
ID NUMBER(16) <pk>
ID INTEGER <pk> AgentID INTEGER <fk3>
TenantID INTEGER EndPointID INTEGER <fk2> G_DND_HISTORY
FolderID INTEGER EndPointType INTEGER
UserName VARCHAR2(255) ID NUMBER(16) <pk>
QueueID INTEGER
FirstName VARCHAR2(64) FK_GX_SESSI_SESSI2 LoginSessionID VARCHAR2(50)
QueueType INTEGER
LastName VARCHAR2(64) AgentState INTEGER
PlaceID INTEGER
EmployeeID VARCHAR2(64) EndPointID INTEGER
LoginSessionID VARCHAR2(50)
Email VARCHAR2(255) State INTEGER
State INTEGER
Type INTEGER PrevState INTEGER
Type INTEGER
State INTEGER PrevSEnter DATE
Created DATE
PlaceID INTEGER <fk> PrevSEnter_ts INTEGER
Created_ts INTEGER
Status INTEGER PrevSEnter_tcode INTEGER
Created_tcode INTEGER
Created DATE Added DATE
Terminated DATE
Deleted DATE Added_ts INTEGER
Terminated_ts INTEGER
LastChange DATE Added_tcode INTEGER
Terminated_tcode INTEGER
Created_ts INTEGER
Created_tcode INTEGER
Deleted_ts INTEGER
Deleted_tcode INTEGER
LastChange_ts INTEGER FK_GX_SESSI_SESSI4
LastChange_tcode INTEGER

GC_LOGIN
FK_GC_AGENT_AGENT2 ID INTEGER <pk>
LoginCode VARCHAR2(255)
FK_G_LOGIN__LOGIN2
TenantID INTEGER
SwitchID INTEGER
FolderID INTEGER
State INTEGER
Status INTEGER
Created DATE
Deleted DATE
GC_PLACE
G_LOGIN_SESSION LastChange DATE
ID INTEGER <pk> ID NUMBER(16) <pk> Created_ts INTEGER
Name VARCHAR2(255) LoginSessionID VARCHAR2(50) Created_tcode INTEGER
TenantID INTEGER AgentID INTEGER <fk2> Deleted_ts INTEGER
FolderID INTEGER LoginID INTEGER <fk3> Deleted_tcode INTEGER
State INTEGER PlaceID INTEGER <fk1> LastChange_ts INTEGER
Status INTEGER State INTEGER LastChange_tcode INTEGER
Created DATE PrimaryDeviceID INTEGER
Deleted DATE SwitchID INTEGER
LastChange DATE FK_G_LOGIN__LOGIN_ FK_G_LOGIN__LOGIN3
Created DATE
Created_ts INTEGER Created_ts INTEGER
Created_tcode INTEGER Created_tcode INTEGER
Deleted_ts INTEGER
Terminated DATE
Deleted_tcode INTEGER
Terminated_ts INTEGER
LastChange_ts INTEGER
Terminated_tcode INTEGER
LastChange_tcode INTEGER
Reason VARCHAR2(50)
InternalReason INTEGER

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Service and Dictionary-Related Tables

G_DICTIONARY G_DB_PARAMETERS
G_DICT_TYPE
DTYPE INTEGER <pk,fk> SetId INTEGER <pk>
DID INTEGER <pk> FK_G_DICT_REF DTYPE INTEGER <pk>
Sect VARCHAR2(64) <pk>
DNAME VARCHAR2(64)
DVALUE VARCHAR2(128) Opt VARCHAR2(64) <pk>
DDESC VARCHAR2(255)
DDESC VARCHAR2(255) Val VARCHAR2(255)

G_HA_CONTROL G_SYNC_CONTROL
DomainID INTEGER <pk> DomainID INTEGER <pk>
PrimaryID INTEGER <pk> PrimaryID INTEGER <pk>
PrimaryTag INTEGER ProviderTag INTEGER <pk>
Status INTEGER ClusterID INTEGER <pk>
HostInfo VARCHAR2(255) ProviderID INTEGER
StartTime DATE EventTimeSec INTEGER
StopTime DATE EventTimeUsec INTEGER
GSYS_DOMAIN INTEGER SessionID VARCHAR2(64)
GSYS_PARTITION INTEGER EventID VARCHAR2(255)
GSYS_SYS_ID INTEGER GSYS_DOMAIN INTEGER
GSYS_SEQ INTEGER GSYS_PARTITION INTEGER
GSYS_USEQ INTEGER GSYS_SYS_ID INTEGER
GSYS_TS DATE GSYS_SEQ INTEGER
GSYS_TC INTEGER GSYS_USEQ INTEGER
GSYS_EXT_VCH1 VARCHAR2(255) GSYS_TS DATE
GSYS_EXT_VCH2 VARCHAR2(255) GSYS_TC INTEGER
GSYS_EXT_INT1 INTEGER GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_INT2 INTEGER GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 INTEGER

G_PROV_CONTROL
G_TIMECODE
DomainID INTEGER <pk>
PrimaryID INTEGER <pk> ID INTEGER
ProviderTag INTEGER <pk> TC_MIN INTEGER
SeqCounter INTEGER TC_HOUR INTEGER
SeqCurrent INTEGER TC_DAY INTEGER
GSYS_DOMAIN INTEGER TC_WEEKDAY INTEGER
GSYS_PARTITION INTEGER TC_WEEK INTEGER
GSYS_SYS_ID INTEGER TC_MONTH INTEGER
GSYS_SEQ INTEGER TC_YEAR INTEGER
GSYS_USEQ INTEGER TC_DAYNAME VARCHAR2(20)
GSYS_TS DATE TC_WEEKNAME VARCHAR2(30)
GSYS_TC INTEGER TC_MONTHNAME VARCHAR2(20)
GSYS_EXT_VCH1 VARCHAR2(255) TC_H INTEGER
GSYS_EXT_VCH2 VARCHAR2(255) TC_Q INTEGER
GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 INTEGER

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Log Tables

G_LOG_MESSAGES
GSYS_DNPRemoteLocation
ID NUMBER(16) <pk>
MESSAGE_ID INTEGER ID NUMBER(6)
TIMEGENERATED DATE RemoteLocation VARCHAR2(255)
TIMEWRITTEN DATE
PRIORITY INTEGER
ORIGIN INTEGER
CATEGORY INTEGER G_LOG_GETIDRANGEREQ
DATALEN INTEGER
APPDBID INTEGER REQUESTID VARCHAR2(50)
APPTYPE INTEGER RECORD_SEQ INTEGER <pk>
APPNAME VARCHAR2(255) RECORD_ID NUMBER(16)
HOSTNAME VARCHAR2(128)
MESSAGETEXT VARCHAR2(255)

GSYS_SYSPROCINFO
DOMAINID INTEGER <pk>
G_LOG_ATTRS PRIMARYID INTEGER <pk>
ID NUMBER(16) <pk> PROVIDERTAG INTEGER <pk>
LRID NUMBER(16) TRANSACTION_ID INTEGER
MESSAGE_ID INTEGER TRANSACTION_TS DATE
ATTR_NAME VARCHAR2(255) SEQPROCESSED INTEGER
ATTR_VALUE VARCHAR2(255) PROCNAME VARCHAR2(40) <pk>

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List of Objects

Index List
Table Code U
GCX_AGENT_PLACE IDX_AGENT_PLACE
GCX_CAMPGROUP_INFO IDX_CAMPGROUP_INFO
GCX_CAMPLIST_INFO IDX_CAMPLIST_INFO
GCX_ENDPOINT_PLACE IDX_ENDPOINT_PLACE
GCX_FORMAT_FIELD IDX_FORMAT_FIELD
GCX_GROUP_AGENT IDX_GROUP_AGENT
GCX_GROUP_ENDPOINT IDX_GROUP_ENDPOINT
GCX_GROUP_PLACE IDX_GROUP_PLACE
GCX_GROUP_ROUTEDN IDX_GROUP_ROUTEDN
GCX_LIST_TREATMENT IDX_LIST_TREATMENT
GCX_LOGIN_INFO IDX_LOGIN_INFO
GCX_OBJTABLE_RECORD IDX_OBJTABLE_RECORD
GCX_SKILL_LEVEL IDX_SKILL_LEVEL
GCX_SUBCODE IDX_SUBCODE
GS_AGENT_STAT IDX_GS_AGENT_STAT_SID X
GS_AGENT_STAT_WM IDX_AGENT_STAT_WM_SID X
GX_SESSION_ENDPOINT IDX_SN_ENDP_LSEP
GX_SESSION_ENDPOINT IDX_SN_ENDP_AGID
G_CALL IDX_G_CALL_PCID
G_CALL IDX_G_CALL_ROOTIRID_
G_CALL IDX_G_CALL_USEQ
G_CALL IDX_G_CALL_SEQ
G_CALL IDX_G_CALL_CID X
G_CALL IDX_G_CALL_MRGCID
G_CALL_HISTORY IDX_G_CALL_H_CID
G_CALL_STAT IDX_G_CALL_STAT_CID X
G_CALL_USERDATA IDX_CUSERDATA_CID X
G_CALL_USERDATA_CUST IDX_CUDATA_CUST_CID X
G_CALL_USERDATA_CUST1 IDX_CUDATA_CUST1_CID X
G_CALL_USERDATA_CUST2 IDX_CUDATA_CUST2_CID X
G_IR IDX_G_IR_RCID
G_IR IDX_G_IR_ROOTIRID_
G_IR IDX_G_IR_PXID
G_IR IDX_G_IR_SEQ
G_IR IDX_G_IR_USEQ
G_IR IDX_G_IR_IRID X
G_IR_HISTORY IDX_G_IR_H_XID
G_IR_HISTORY IDX_X_H_HIRID_SEQ
G_IS_LINK IDX_G_ISLINK_USEQ
G_LOGIN_SESSION IDX_G_LSESS_AGID
G_LOGIN_SESSION IDX_G_LSESS_LSID X
G_PARTY IDX_G_PARTY_PID X
G_PARTY IDX_G_PARTY_PPID
G_PARTY_HISTORY IDX_G_PARTY_H_PID
G_PARTY_STAT IDX_G_PARTY_STAT_PID X

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Reference List
Child Table Parent Table Code Foreign Key
GCX_AGENT_PLACE GC_AGENT AGENT_PLACE_TO_AGENT AgentID
GCX_AGENT_PLACE GC_PLACE AGENT_PLACE_TO_PLACE PlaceID
GCX_CAMPGROUP_INFO GC_APPLICATION FK_CAMGRCPD CPDServerID
GCX_CAMPGROUP_INFO GC_CAMPAIGN CAMPGROUP_TO_CAMPAIGN CampaignID
GCX_CAMPGROUP_INFO GC_ENDPOINT FK_CAMGRDN OrigDNID
GCX_CAMPGROUP_INFO GC_GROUP CAMPGROUP_INFO_TO_GROUP GroupID
GCX_CAMPLIST_INFO GC_CALLING_LIST CAMPLIST_INFO_TO_CALLING_LIST ListID
GCX_CAMPLIST_INFO GC_CAMPAIGN CAMP_LIST_INFO_TO_CAMPAIGN CampaignID
GCX_ENDPOINT_PLACE GC_ENDPOINT ENDPOINT_PLACE_TO_ENDPOINT EndPointID
GCX_ENDPOINT_PLACE GC_PLACE ENDPOINT_PLACE_TO_PLACE PlaceID
GCX_FORMAT_FIELD GC_FIELD FK_GCX_FLDFMT FieldID
GCX_FORMAT_FIELD GC_FORMAT FK_GCX_FMTFLD FormatID
GCX_GROUP_AGENT GC_AGENT GROUP_AGENT_TO_AGENT AgentID
GCX_GROUP_AGENT GC_GROUP GROUP_AGENT_TO_GROUP GroupID
GCX_GROUP_ENDPOINT GC_ENDPOINT GROUP_ENDPOINT_TO_ENDPOINT EndPointID
GCX_GROUP_ENDPOINT GC_GROUP GROUP_ENDPOINT_TO_GROUP GroupID
GCX_GROUP_PLACE GC_GROUP GROUP_PLACE_TO_GROUP GroupID
GCX_GROUP_PLACE GC_PLACE GROUP_PLACE_TO_PLACE PlaceID
GCX_GROUP_ROUTEDN GC_ENDPOINT GROUP_ROUTEDN_TO_ENDPOINT EndPointID
GCX_GROUP_ROUTEDN GC_GROUP GROUP_ROUTEDN_TO_GROUP GroupID
GCX_LIST_TREATMENT GC_CALLING_LIST FK_GCX_LSTTRT ListID
GCX_LIST_TREATMENT GC_TREATMENT FK_GCX_TRTLST TreatmentID
GCX_LOGIN_INFO GC_AGENT LOGIN_INFO_TO_AGENT AgentID
GCX_LOGIN_INFO GC_LOGIN LOGIN_INFO_TO_LOGIN LoginID
GCX_OBJTABLE_RECORD GC_ATTR_VALUE OBJ_TABLE_RECORD_TO_ATTR_VALUE_BY_MEDI MediaTypeID
ATYPEID
GCX_OBJTABLE_RECORD GC_ATTR_VALUE OBJ_TABLE_RECORD_TO_ATTR_VALUE_BY_CUST CustSegmentID
SEGMENTID
GCX_OBJTABLE_RECORD GC_ATTR_VALUE OBJ_TABLE_RECORD_TO_ATTR_VALUE_BY_SERV ServiceTypeID
ICETYPEID
GCX_OBJTABLE_RECORD GC_OBJ_TABLE OBJ_TABLE_RECORD_TO_OBJ_TABLE ObjTableID
GCX_SKILL_LEVEL GC_AGENT SKILL_LEVEL_TO_AGENT AgentID
GCX_SKILL_LEVEL GC_SKILL SKILL_LEVEL_TO_SKILL SkillID
GCX_SUBCODE GC_ACTION_CODE SUBCODE_TO_ACTION_CODE CodeID
GC_ACTION_CODE GC_TENANT ACTION_CODE_TO_TENANT TenantID
GC_AGENT GC_PLACE AGENT_TO_PLACE PlaceID
GC_AGENT GC_TENANT AGENT_TO_TENANT TenantID
GC_ATTR_VALUE GC_BUS_ATTRIBUTE ATTR_VALUE_TO_BUS_ATTRIBUTE AttributeID
GC_ATTR_VALUE GC_TENANT ATTR_VALUE_TO_TENANT TenantID
GC_BUS_ATTRIBUTE GC_TENANT BUS_ATTRIBUTE_TO_TENANT TenantID
GC_CALLING_LIST GC_TABLE_ACCESS FK_LISTLTAB LogTableID
GC_CALLING_LIST GC_TABLE_ACCESS FK_LISTTAB TableID
GC_CALLING_LIST GC_TENANT CALLING_LIST_TO_TENANT TenantID
GC_CAMPAIGN GC_TENANT CAMPAIGN_TO_TENANT TenantID
GC_ENDPOINT GC_SWITCH ENDPOINT_TO_SWITCH SwitchID
GC_ENDPOINT GC_TENANT ENDPOINT_TO_TENANT TenantID
GC_FIELD GC_TENANT FK_FLDTENANT TenantID
GC_FILTER GC_FORMAT FK_FILTFMT FormatID
GC_FILTER GC_TENANT FK_FLTTENANT TenantID
GC_FOLDER GC_TENANT FOLDER_TO_TENANT TenantID
GC_FORMAT GC_TENANT FK_FMTTENANT TenantID
GC_GROUP GC_TENANT GROUP_TO_TENANT TenantID
GC_IVR GC_TENANT IVR_TO_TENANT TenantID
GC_IVRPORT GC_ENDPOINT IVR_PORT_TO_ENDPOINT EndPointID
GC_IVRPORT GC_IVR IVR_PORT_TO_IVR IVRID

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DB2 Physical Data Model Chapter 2: Core Schema

Child Table Parent Table Code Foreign Key

GC_IVRPORT GC_TENANT IVR_PORT_TO_TENANT TenantID
GC_LOGIN GC_SWITCH LOGIN_TO_SWITCH SwitchID
GC_LOGIN GC_TENANT LOGIN_TO_TENANT TenantID
GC_OBJ_TABLE GC_TENANT OBJ_TABLE_TO_TENANT TenantID
GC_PLACE GC_TENANT PLACE_TO_TENANT TenantID
GC_SCRIPT GC_SCRIPT SCRIPT_TO_SCRIPT
GC_SCRIPT GC_TENANT SCRIPT_TO_TENANT TenantID
GC_SKILL GC_TENANT SKILL_TO_TENANT TenantID
GC_SWITCH GC_TENANT SWITCH_TO_TENANT TenantID
GC_TABLE_ACCESS GC_FORMAT FK_TABFMT FormatID
GC_TABLE_ACCESS GC_TENANT FK_TABTENANT TenantID
GC_TIME_ZONE GC_TENANT TIMEZONE_TO_TENANT TenantID
GC_TREATMENT GC_ENDPOINT FK_TRTDN DestDNID
GC_TREATMENT GC_TENANT FK_TRTTENANT TenantID
GC_VOICE_PROMPT GC_SCRIPT VOICE_PROMPT_TO_SCRIPT ScriptID
GC_VOICE_PROMPT GC_SWITCH VOICE_PROMPT_TO_SWITCH SwitchID
GC_VOICE_PROMPT GC_TENANT VOICE_PROMPT_TO_TENANT TenantID
GX_SESSION_ENDPOINT GC_AGENT SESSION_ENDPOINT_TO_AGENT AgentID
GX_SESSION_ENDPOINT GC_ENDPOINT SESSION_ENDPOINT_TO_ENDPOINT EndPointID
GX_SESSION_ENDPOINT G_LOGIN_SESSION SESSION_ENDPOINT_TO_LOGIN_SESSION
G_AGENT_STATE_HISTORY GC_AGENT AGENT_STATE_HISTORY_TO_AGENT AgentID
G_CALL G_CALL CALL_REFERENCES_PARENT_CALL ParentCallID
G_CALL G_IR CALL_TO_IR IRID
G_CALL_HISTORY G_CALL CALL_HISTORY_REFERENCES_CALL CallID
G_CALL_STAT G_CALL CALL_STAT_TO_CALL
G_DICTIONARY G_DICT_TYPE DICTIONARY_TO_DICT__TYPE DTYPE
G_IR G_CALL IR_TO_CALL RootCallID
G_IR_HISTORY G_IR IR_HISTORY_TO_IR
G_IS_LINK G_CALL IS_LINK_REFERENCES_CALL CallID
G_IS_LINK_HISTORY G_IS_LINK IS_LINK_HISTORY_REFERENCES_IS_LINK LinkID
G_LOGIN_SESSION GC_AGENT LOGIN_SESSION_TO_AGENT AgentID
G_LOGIN_SESSION GC_LOGIN LOGIN_SESSION_TO_LOGIN LoginID
G_LOGIN_SESSION GC_PLACE LOGIN_SESSION_TO_PLACE PlaceID
G_PARTY GC_AGENT PARTY_TO_AGENT AgentID
G_PARTY GC_ENDPOINT PARTY_TO_ENDPOINT EndPointID
G_PARTY G_CALL PARTY_REFERENCES_CALL CallID
G_PARTY G_PARTY PARTY_REFERENCES_PREVIOUS_PARTY
G_PARTY_HISTORY GC_ENDPOINT PARTY_HISTORY_TO_ENDPOINT EndpointID
G_PARTY_HISTORY G_PARTY PARTY_HISTORY_REFERENCES_PARTY PartyID
G_PARTY_STAT G_PARTY PARTY_STAT_TO_PARTY
G_SECURE_USERDATA_HISTORY G_CALL SECURE_USERDATA_TO_CALL
G_SECURE_USERDATA_HISTORY G_PARTY SECURE_USERDATA_TO_PARTY
G_USERDATA_HISTORY G_CALL USERDATA_HISTORY_TO_CALL
G_USERDATA_HISTORY G_PARTY USERDATA_HISTORY_TO_PARTY

Table GCX_AGENT_PLACE
This table stores information about the associations between agents and places, including terminated associations,
such as when an agent's assignment to a place is removed.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X

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DB2 Physical Data Model Chapter 2: Core Schema

Name Code Data Type P M F AN

PlaceID PLACEID INTEGER X X
AgentID AGENTID INTEGER X X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER

Column ID
The unique, autonumbered ID of the record. This is the primary key.

Column PlaceID
The DBID of the Place object that is associated with AgentID (the agent).

Column AgentID
The DBID of the Person object (the agent) that is associated with PlaceID (the place).

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

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Column Deleted
The GMT-equivalent date and time when this association was removed.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_AGENT_PLACE GCX_AGENT_PLACE

Table GCX_CAMPGROUP_INFO
This table stores information about the associations between campaigns and agent or place groups, including
terminated associations, such as when an agent group is removed from a campaign.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
GroupID GROUPID INTEGER X X
CampaignID CAMPAIGNID INTEGER X X
Description DESCRIPTION VARCHAR(255)
CPDServerID CPDSERVERID INTEGER X
IsActive ISACTIVE INTEGER X
DialMode DIALMODE INTEGER
OrigDNID ORIGDNID INTEGER X
NumOfChannels NUMOFCHANNELS INTEGER
OperationMode OPERATIONMODE INTEGER
MinRecSize MINRECSIZE INTEGER
OptRecSize OPTRECSIZE INTEGER
OptMethod OPTMETHOD INTEGER
OptMethodValue OPTMETHODVALUE INTEGER
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE

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DB2 Physical Data Model Chapter 2: Core Schema

Name Code Data Type P M F AN

GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column GroupID
The DBID of the AgentGroup or PlaceGroup that is associated with CampaignID (the campaign).

Column CampaignID
The DBID of the campaign that is associated with GroupID (the AgentGroup or PlaceGroup).

Column Description
Free-format description

Column CPDServerID
The DBID of the CPD Server Application that is associated with this record.

Column IsActive
This is an indicator of whether the campaign on behalf to this group is active. It corresponds to the CfgFlag
enumeration (Configuration Server). One of the following values:

0 - Unknown
1 - False
2 - True

#DICTIONARY TYPE 509

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Column DialMode
A dedicated dial mode for this group. It corresponds to the CfgDialMode enumeration (Configuration Server).
One of the following values:

0 - Unknown Dialing Mode

1- Predictive
2- Progressive
3- Preview
4- Progressive with seizing
5- Predictive with seizing
6- Power
7- Power with seizing
8- Push Preview
9- Progress GVP
10- Predict GVP
11- Power GVP

#DICTIONARY TYPE 521

Column OrigDNID
A DBID of the DN from where the dialing should be performed.

Column NumOfChannels
The maximum number of outbound channels that can be used by this group at one time.

Column OperationMode
An operation mode. It corresponds to the CfgOperationMode enumeration (Configuration Server). One of the
following values:

0 - Unknown Operation Mode

1 - Manual
2 - Scheduled

#DICTIONARY TYPE 522

Column MinRecSize
A record buffering parameter.

Column OptRecSize
A record buffering parameter.

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Column OptMethod
An optimization method. It corresponds to the CfgOptimizationMethod enumeration (Configuration Server). One
of the following values:

0 - Unknown Optimization Criteria

1 - Agent Busy Factor
2 - Overdial Rate
3 - Average Waiting Time

#DICTIONARY TYPE 523

Column OptMethodValue
The value of the optimization method that is specified by optMethod property.

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when this association was written to IDB. This is not necessarily the actual
creation time of the association.

Column Deleted
The GMT-equivalent date and time when the association was removed.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

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Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_CAMPGROUP_INFO GCX_CAMPGROUP_INFO

Table GCX_CAMPLIST_INFO
This table stores information about the associations between calling lists and campaigns, including terminated
associations, such as when a calling list is removed from a campaign.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
ListID LISTID INTEGER X X
CampaignID CAMPAIGNID INTEGER X X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of the record. This is the primary key.

Column ListID
The DBID of the Calling List object that is associated with CampaignID (the campaign).

Column CampaignID
The DBID of the Campaign object that is associated with ListID (the calling list).

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Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when this association was removed.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_CAMPLIST_INFO GCX_CAMPLIST_INFO

Table GCX_ENDPOINT_PLACE
This table stores information about the associations between endpoints (DNs) and places, including terminated
associations, such as when an endpoint is removed from a place.

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Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
EndPointID ENDPOINTID INTEGER X X
PlaceID PLACEID INTEGER X X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column EndPointID
The DBID of the Endpoint object (DN) that is associated with PlaceID (the place).

Column PlaceID
The DBID of the Place object that is associated with EndPointID (the DN).

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

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Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when the association was deleted.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_ENDPOINT_PLACE GCX_ENDPOINT_PLACE

Table GCX_FORMAT_FIELD
This table stores information about the associations between Formats and Fields, including terminated
associations.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
FormatID FORMATID INTEGER X X
FieldID FIELDID INTEGER X X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER

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Name Code Data Type P M F AN

GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column FormatID
The DBID of the Format object that is associated with FieldID.

Column FieldID
The DBID of the Field object that is associated with FormatID.

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when the association was deleted.

Column Created_ts
The UTC-equivalent value of the CREATED field.

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Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_FORMAT_FIELD GCX_FORMAT_FIELD

Table GCX_GROUP_AGENT
This table stores information about the associations between agents and agent groups, including terminated
associations, such as when an agent is removed from an agent group.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
GroupID GROUPID INTEGER X X
AgentID AGENTID INTEGER X X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

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Column GroupID
The DBID of the Agent Group object that is associated with AgentID (a Person object).

Column AgentID
The DBID of the Person object (the agent) that is associated with GroupID (the agent group).

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when the association was deleted.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_GROUP_AGENT GCX_GROUP_AGENT

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Table GCX_GROUP_ENDPOINT
This table stores information about the associations between endpoints (DNs) and DN groups, including
terminated associations such as when a DN is removed from a DN group.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
GroupID GROUPID INTEGER X X
EndPointID ENDPOINTID INTEGER X X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column GroupID
The DBID of the DN Group object that is associated with EndPointID (the DN).

Column EndPointID
The DBID of the DN object that is associated with GroupID (the DN group).

Column Status
The status of the record. One of the following:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)

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10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when this association was deleted.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_GROUP_ENDPOINT GCX_GROUP_ENDPOINT

Table GCX_GROUP_PLACE
This table stores information about the associations between places and Place Groups, including terminated
associations, such as when a Place is removed from a Place Group.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
GroupID GROUPID INTEGER X X
PlaceID PLACEID INTEGER X X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER

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Name Code Data Type P M F AN

Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column GroupID
The DBID of the Place Group object that is associated with PlaceID (the Place).

Column PlaceID
The DBID of the Place object that is associated with GroupID (the Place Group).

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when this association was deleted.

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Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_GROUP_PLACE GCX_GROUP_PLACE

Table GCX_GROUP_ROUTEDN
This table stores information about the associations of Agent/Place/DN Groups to Route DNs, including
terminated associations.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
GroupID GROUPID INTEGER X X
EndPointID ENDPOINTID INTEGER X X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

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Column ID
The unique, autonumbered ID of this record. This is a primary key.

Column GroupID
The DBID of the Group (Agent, Place, DN) object that is associated with EndPointID (the Route DN object).

Column EndPointID
The DBID of the Route DN object that is associated with GroupID (the Agent, Place, or DN group).

Column Status
The status of the record. One of the following values:

0 - unknown - reserved for when ICON is unable to determine record status.

1 - record is active
2 - record is inactive (deleted)

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when this association was deleted.

Column Created_ts
The UTC-equivalent value of the CREATED value.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED value.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

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Index List
Code U C Table
IDX_GROUP_ROUTEDN GCX_GROUP_ROUTEDN

Table GCX_LIST_TREATMENT
This table stores information about the associations between treatments and calling lists, including terminated
associations, such as when the application of a treatment is removed from a calling list.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
ListID LISTID INTEGER X X
TreatmentID TREATMENTID INTEGER X X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column ListID
The DBID of the Calling List object that is associated with TreatmentID (the treatment).

Column TreatmentID
The DBID of the Treatment object that is associated with ListID (the calling list).

Column Status
The status of the object described by the record. One of the following values:

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0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when this association was deleted.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_LIST_TREATMENT GCX_LIST_TREATMENT

Table GCX_LOGIN_INFO
This table stores information about the associations of agent to agent logins, including terminated associations.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X

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Name Code Data Type P M F AN

LoginID LOGINID INTEGER X X
AgentID AGENTID INTEGER X X
WrapupTime WRAPUPTIME INTEGER
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column LoginID
The DBID of the Agent Login object that is associated with AgentID (the Person object).

Column AgentID
The DBID of the Person object (the agent) that is associated with LoginID.

Column WrapupTime
The wrap-up time, in seconds, that is associated with this login identifier.

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

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Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when the association was deleted.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_LOGIN_INFO GCX_LOGIN_INFO

Table GCX_OBJTABLE_RECORD
This table stores information about associations between Objective Tables and- Enumerator Values, including
terminated associations.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
ObjTableID OBJTABLEID INTEGER X X
MediaTypeID MEDIATYPEID INTEGER X X
ServiceTypeID SERVICETYPEID INTEGER X X
CustSegmentID CUSTSEGMENTID INTEGER X X
Threshold THRESHOLD INTEGER
Delta DELTA INTEGER
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER

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Name Code Data Type P M F AN

Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column ObjTableID
The DBID of the Objective Table object that is associated with this record.

Column MediaTypeID
The DBID of the Media Type (Attribute Value) object that is associated with ObjTableID.

Column ServiceTypeID
The DBID of the Service Type (Attribute Value) object that is associated with ObjTableID.

Column CustSegmentID
The DBID of the Customer Segment (Attribute Value) object that is associated with ObjTableID.

Column Threshold
An objective threshold for this record

Column Delta
An objective delta for this record

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active

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2 - record is inactive (object is deleted)

10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This does not necessarily reflect the
actual creation time of the record.

Column Deleted
The GMT-equivalent date and time when this association was deleted.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_OBJTABLE_RECORD GCX_OBJTABLE_RECORD

Table GCX_SKILL_LEVEL
This table stores information about the associations between agents and skills, including terminated associations,
such as when the assignment of a skill is removed from agent configuration.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
SkillID SKILLID INTEGER X X
AgentID AGENTID INTEGER X X
SLevel SLEVEL INTEGER
Status STATUS INTEGER X

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Name Code Data Type P M F AN

Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column SkillID
The DBID of the Skill object that is associated with AgentID (the agent).

Column AgentID
The DBID of the Person (Agent) object that is associated with SkillID (the skill).

Column SLevel
The skill level of the Agent

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This does not necessarily reflect the

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actual creation time of the record.

Column Deleted
The GMT-equivalent date and time when this record was marked for deletion.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_SKILL_LEVEL GCX_SKILL_LEVEL

Table GCX_SUBCODE
This table stores information about associations of Action Codes to Subcodes, including terminated associations.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
CodeID CODEID INTEGER X X
Name NAME VARCHAR(255) X
Code CODE VARCHAR(255) X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT

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Name Code Data Type P M F AN

GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column CodeID
The DBID of the Action Code object that is associated with the subcode.

Column Name
Subcode name

Column Code
Subcode ID

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the record was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when this record was deleted.

Column Created_ts
The UTC-equivalent value of the CREATED field.

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Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_SUBCODE GCX_SUBCODE

Table GC_ACTION_CODE
This table stores information about the configuration of Action Code objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Type TYPE INTEGER X
Code CODE VARCHAR(255) X
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)

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Name Code Data Type P M F AN

GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, auto-generated ID of this record. This is the primary key.

Column Name
The name of the Action Code object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Type
The type of the Action Code. This corresponds to the CfgActionCodeType enumeration (Configuration Server).
One of the following values:

0 - Unknown - reserved for when ICON is unable to determine action code type
1 - Inbound Call
2 - Outbound Call
3 - Internal Call
4 - Transfer
5 - Conference
6 - Login
7 - Logout
8 - Ready
9 - Not Ready
10 - Busy On
11 - Busy Off
12 - Forward On
13 - Forward Off

#DICTIONARY TYPE 514

Column Code
Index or abbreviation of the Action Code

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Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

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Column LastChange_tcode
A reference, derived from the value in the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Table GC_AGENT
This table describes information about the configuration of Person (Agent) objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
UserName USERNAME VARCHAR(255) X
FirstName FIRSTNAME VARCHAR(64)
LastName LASTNAME VARCHAR(64)
EmployeeID EMPLOYEEID VARCHAR(64) X
Email EMAIL VARCHAR(255)
Type TYPE INTEGER X
State STATE INTEGER X
PlaceID PLACEID INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER

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Name Code Data Type P M F AN

GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of the record. This is the primary key.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column UserName
Person's user name (logon name)

Column FirstName
Person's first name

Column LastName
Person's last name

Column EmployeeID
Code identifying this person within the Tenant's staff

Column Email
Person's e-mail address

Column Type
The flag showing whether this Person object is configured as an Agent or a Supervisor (non-Agent). This
corresponds to the CfgFlag enumeration (Configuration Server). One of the following values:

0 - Unknown - Reserved for when ICON is unable to determine agency.

1 - False - The Person object does not have the Is Agent flag; it is a Supervisor.
2 - True - The Person object has the Is Agent flag; it is an Agent.

#DICTIONARY TYPE 509

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Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column PlaceID
The DBID of the Place that is assigned to this agent.

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the record.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time of the last change to the object (including creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

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Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value in the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_APPLICATION
This table stores information about the configuration of Application objects.

Note: At present, only CPD Servers are stored.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
Type TYPE INTEGER X
FolderID FOLDERID INTEGER
Version VERSION VARCHAR(255)
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)

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Name Code Data Type P M F AN

GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column Name
The name of the object.

Column Type
The type of Application. This corresponds to the CfgAppType enumeration (Configuration Server). Refer to the
Appendix for a listing of permissible values.

#DICTIONARY TYPE 506

Column FolderID
The DBID of the folder for the object.

Column Version
Application version

Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server).

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the record. One of the following:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

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#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value in the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_ATTR_VALUE
This table stores information about the configuration of Enumerator Value (Attribute Value) objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X

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Name Code Data Type P M F AN

AttributeID ATTRIBUTEID INTEGER X X
FolderID FOLDERID INTEGER
DisplayName DISPLAYNAME VARCHAR(255)
Description DESCRIPTION VARCHAR(255)
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column Name
The name of the object. This is a non-changeable system name.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column AttributeID
The DBID of the Business Attribute (Enumerator) to which this Attribute Value belongs.

Column FolderID
The DBID of the Folder for the object.

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Column DisplayName
The display name of the object. This value is changeable.

Column Description
Free format description

Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

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Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value in the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_BUS_ATTRIBUTE
This tables stores information about configuration of Enumerator (Business Attribute) objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Type TYPE INTEGER X
DisplayName DISPLAYNAME VARCHAR(255)
Description DESCRIPTION VARCHAR(255)
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT

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Name Code Data Type P M F AN

GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column Name
The name of the object. This is a non-changeable system name.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Type
The Business Attribute type. This corresponds to the CfgEnumeratorType (Configuration Server). One of the
following values:

0 - Unknown
1 - Interaction Operational Attribute
2 - Role
3 - Contact Attribute
4 - Custom
5 - GVP Master List
6 - GVP Custom List
7 - GVP Master Default
8 - GVP Custom Default
9 - GVP Alias

#DICTIONARY TYPE 556

Column DisplayName
The display name of the object. This value is changeable.

Column Description
Free format description

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Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

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Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_CALLING_LIST
This table stores information about the configuration of Calling List objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)
TimeFrom TIMEFROM INTEGER
TimeUntil TIMEUNTIL INTEGER
MaxAttempts MAXATTEMPTS INTEGER
FilterID FILTERID INTEGER
TableID TABLEID INTEGER X
LogTableID LOGTABLEID INTEGER X
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)

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Name Code Data Type P M F AN

GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column Name
The name of the calling list object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free format description

Column TimeFrom
The earliest time when a dial can be performed

Column TimeUntil
The latest time when a dial can be performed.

Column MaxAttempts
The maximum number of attempts that a single record can be dialed for one campaign.

Column FilterID
The DBID of the Filter for this Calling List.

Column TableID
The DBID of the Table Access to which the Calling List refers.

Column LogTableID
The DBID of the Table Access (LogTable type) to which the Calling List refers.

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Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the valud of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

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Column Deleted_tcode
A reference, derived from the valud of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the valud of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_CAMPAIGN
This table stores information about the configuration of Campaign objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

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Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free format description

Column State
The object's state. This corresponds to the CfgObjectState enumeration in Configuration Server. One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time of the actual removal of the object.

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Column LastChange
The GMT-equivalent date and time of last change in the object (including creation and removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_ENDPOINT
This table stores configuration information about endpoints, including DNs, scripts, and agent places.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
DN DN VARCHAR(255) X
Type TYPE INTEGER X
State STATE INTEGER X
SwitchID SWITCHID INTEGER X X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Association ASSOCIATION VARCHAR(255)
DNLoginID DNLOGINID VARCHAR(255)
RouteType ROUTETYPE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER

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Name Code Data Type P M F AN

Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered record ID. This is the primary key.

Column DN
The directory number.

Column Type
The type of the DN. This corresponds to the CfgDNType enumeration IN Configuration Server. Refer to the
Appendix for a listing of permissible values.

#DICTIONARY TYPE 504

Column State
The object state. This corresponds to the CfgObjectState enumeration in Configuration Server. One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column SwitchID
The DBID of the Switch to which this DN belongs.

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Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Association
The entity that is permanently associated with this DN. For example: an IVR port number, a channel name, or an
access number.

Column DNLoginID
Login identifier used to activate this DN.

Column RouteType
The route type of the Action Code. This corresponds to the CfgRouteType enumeration in Configuration Server.

#DICTIONARY TYPE 504

Column Status
The status of the object described by the record. One of the following:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

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Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to the G_TIMECODE table.

Table GC_FIELD
This table stores information about the configuration of Field objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)
DataType DATATYPE INTEGER X
Length LENGTH INTEGER
FieldType FIELDTYPE INTEGER
DefaultValue DEFAULTVALUE VARCHAR(255)
IsPrimaryKey ISPRIMARYKEY INTEGER
IsUnique ISUNIQUE INTEGER
IsNullable ISNULLABLE INTEGER
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER

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Name Code Data Type P M F AN

Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free format description

Column DataType
The data type of field in the database. This corresponds to CfgDataType enumeration in Configuration Server.
One of the following values:

0 - Unknown Data Type

1 - int
2 - float
3 - char
4 - varchar
5 - datetime

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#DICTIONARY TYPE 516

Column Length
Length of field in the database

Column FieldType
The type of the Field corresponding to the CfgFieldType enumeration in Configuration Server. Refer to the
Appendix for a complete listing of permissible values.

#DICTIONARY TYPE 517

Column DefaultValue
The default value of the Field.

Column IsPrimaryKey
A flag which indicates whether a field is used as primary key. This corresponds to the CfgFlag enumeration in
Configuration Server.

0 - unknown
1 - false - field is not used as a primary key
2 - true - field is used as a primary key

#DICTIONARY TYPE 509

Column IsUnique
A flag which indicates whether a field is unique. This corresponds to the CfgFlag enumeration in Configuration
Server. One of the following values:

0 - unknown
1 - false - field is not unique
2 - true - field is unique

#DICTIONARY TYPE 509

Column IsNullable
A flag which indicates whether a field allows null values. This corresponds to the CfgFlag enumeration in
Configuration Server. One of the following values

0 - unknown
1 - false - field does not allow null values

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2 - true - field does allow null values

#DICTIONARY TYPE 509

Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server).

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

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Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_FILTER
This table stores information about the configuration of Filter objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)
FormatID FORMATID INTEGER X
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER

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Name Code Data Type P M F AN

GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column Name
The name of the Filter object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free format description

Column FormatID
The DBID of the Format to which this Filter is dedicated.

Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

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Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_FOLDER
This table stores information about the configuration of Folder objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
Type TYPE INTEGER X
OwnerID OWNERID INTEGER

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Name Code Data Type P M F AN

OwnerType OWNERTYPE INTEGER
FolderID FOLDERID INTEGER
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column Type
The type of the Folder. This corresponds to the CfgObjectType enumeration (Configuration Server). Refer to the
Appendix for a complete listing of permissible values.

#DICTIONARY TYPE 528

Column OwnerID
The DBID of the owner object (Tenant, Switch, IVR, Business Attribute) of the folder.

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Column OwnerType
Type of the owner of the Folder. This corresponds to the CfgObjectType enumeration in Configuration Server.
Refer to the Appendix for a complete listing of permissible values.

# DICTIONARY TYPE 528

Column FolderID
The DBID of the folder for the object.

Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the record. One of the following:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

# DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

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Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LAST_CHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_FORMAT
This table stores configuration information about Format objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER

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Name Code Data Type P M F AN

GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The auto-generated record ID.

Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free format description

Column State
The object state corresponding to the CfgObjectState enumeration in Configuration Server. One of the following
values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)

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10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time of the actual removal of the object.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a recored in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a recored in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a recored in the G_TIMECODE table.

Table GC_GROUP
This table stores information about agent group, place group, and DN group configuration objects.

Column List
Name Code Data Type P M F AN

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Name Code Data Type P M F AN

ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Type TYPE INTEGER X
DNGroupType DNGROUPTYPE INTEGER
State STATE INTEGER X
Script SCRIPT VARCHAR(255)
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The auto-generated record ID.

Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Type
The type of the Group corresponding to the CfgGroupType enumeration in Configuration Server. One of the

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following values:

0 - Unknown Group Type

1 - Agent Group
2 - Place Group
3 - DN Group
4 - Access Group

#DICTIONARY TYPE 540

Column DNGroupType
The type of DN Group corresponding to the CfgDNGroupType enumeration in Configuration Server. This is
applicable only to DN group records. One of the following values:

0 - Unknown Group Type

1 - Single Ports
2 - ACD Queues
3 - Routing Points
4 - Network Ports
5 - Service Numbers

#DICTIONARY TYPE 508

Column State
The object state corresponding to the CfgObjectState enumeration in Configuration Server. One of the following
values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Script
The Virtual Agent Group script expression. This is applicable only to Agent Group objects.

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)

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10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_IVR
This table stores information about the configuration of the IVR objects.

Column List
Name Code Data Type P M F AN

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Name Code Data Type P M F AN

ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Type TYPE INTEGER X
Description DESCRIPTION VARCHAR(255)
Version VERSION VARCHAR(255)
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered record ID. This is the primary key.

Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Type
The type of the IVR. This corresponds to the CfgIVRType enumeration (Configuration Server). One of the

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following values:

0 - Unknown IVR Type

1 - Conversant
2 - WVR for AIX
3 - Syntellect Vocal Point
4 - Syntellect Premier
5 - Syntellect Vista
6 - Voicetek
7 - Agility
8 - Meridian Integrated
9 - Symposium Open
10 - Edify
11 - Brite
12 - ShowNTel
13 - Intervoice BritePeriphonics VPS/is
15 - Amerex
16 - WVR for Windows
17 - Genesys Voice Platform
18 - MPS
19 - Aspect CSS
20 - Microsoft Speech Server
21 - Other IVR Type
22 - Envox

#DICTIONARY TYPE 524

Column Description
Free-format description

Column Version
IVR version

Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

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#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value in the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

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Table GC_IVRPORT
This table stores configuration information about IVR Port objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Number_ NUMBER_ VARCHAR(255) X
TenantID TENANTID INTEGER X X
IVRID IVRID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)
EndPointID ENDPOINTID INTEGER X
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of the record. This is the primary key.

Column Number_
IVR port number

Column TenantID
The DBID of the Tenant to which this object belongs.

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Column IVRID
The DBID of the IVR to which this IVR Port belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free-format description

Column EndPointID
The DBID of the DN associated with this IVR Port.

Column State
The object state corresponding to the CfgObjectState enumeration in Configuration Server. One of the following
values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

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Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value in the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_LOGIN
This table contains information about configuration of Agent Login objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
LoginCode LOGINCODE VARCHAR(255) X
TenantID TENANTID INTEGER X X
SwitchID SWITCHID INTEGER X X
FolderID FOLDERID INTEGER
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER

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Name Code Data Type P M F AN

LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column LoginCode
The Agent Login code

Column TenantID
The DBID of the Tenant to which this object belongs.

Column SwitchID
The DBID of the Switch to which this agent login belongs.

Column FolderID
The DBID of the Folder for the object.

Column State
The object state corresponding to the CfgObjectState enumeration in Configuration Server. One of the following
values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the record. One of the following values:

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0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value for the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value for the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value for the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value in the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_OBJ_TABLE
This table stores configuration information about Objective Table objects.

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Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, auto-generated ID of this record. This is the primary key.

Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free format description

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Column State
The object state corresponding to the CfgObjectState enumeration in Configuration Server. One of the following
values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time of the actual removal of the object.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

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Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_PLACE
This table stores information about the configuration of Place objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

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Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

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Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_SCRIPT
This table stores configuration information about Script objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Type TYPE INTEGER X
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER

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Name Code Data Type P M F AN

GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, auto-generated ID of this record. This is the primary key.

Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Type
The type of Script corresponding to the CfgScriptType enumeration in Configuration Server.

#DICTIONARY TYPE 513

Column State
The object state corresponding to the CfgObjectState enumeration in Configuration Server. One of the following
values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status

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1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_SKILL
This table stores information about the configuration of Skill objects.

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Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, auto-generated ID of this record. This is the primary key.

Column Name
The name of the Skill object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

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0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

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Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_SWITCH
This table contains information about the configuration of Switch objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Name NAME VARCHAR(255) X
Type TYPE INTEGER X
LinkType LINKTYPE INTEGER
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of the record. This is the primary key.

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Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Name
The name of the configuration object.

Column Type
The type of the Switch. This corresponds to the CfgSwitchType enumeration in Configuration Server. Refer to the
Appendix for a complete listing of permissible values.

#DICTIONARY TYPE 501

Column LinkType
The link type of the Switch. This corresponds to the CfgLinkType enumeration in Configuration Server. Refer to
the Appendix for a complete listing of permissible values.

#DICTIONARY TYPE 502

Column State
The object state. This corresponds to the CfgObjectState enumeration in Configuration Server. One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

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Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value in the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value in the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value in the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_TABLE_ACCESS
This table stores information about the configuration of Table Access objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)

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Name Code Data Type P M F AN

Type TYPE INTEGER X
FormatID FORMATID INTEGER X
UpdateTimeout UPDATETIMEOUT INTEGER
TableName TABLENAME VARCHAR(255)
IsCachable ISCACHABLE INTEGER
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, auto-generated ID of this record. This is the primary key.

Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free format description

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Column Type
The type of the Switch. This corresponds to the CfgSwitchType enumeration in Configuration Server. Refer to the
Appendix for a listing of permissible values.

#DICTIONARY TYPE 501

Column FormatID
The DBID of the Format for this Table Access.

Column UpdateTimeout
A timeout, in seconds, between updates of table data in the application memory partition.

Column TableName
The name of the table in the database.

Column IsCachable
An indicator of whether or not the table data is mirrored in the application memory partition. Corresponds to the
CfgFlag enumeration in Configuration Server. One of the following values:

0 - Unknown
1 - True
2 - False

#DICTIONARY TYPE 509

Column State
The object state. This corresponds to the CfgObjectState enumeration in Configuration Server. One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status

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1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_TENANT
The table stores information about Tenant configuration objects.

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Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
FolderID FOLDERID INTEGER
Name NAME VARCHAR(255) X
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column FolderID
The DBID of the folder for the object.

Column Name
The name of the object.

Column State
The object state. This corresponds to the CfgObjectState enumeration (Configuration Server). One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

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#DICTIONARY TYPE 500

Column Status
The status of the tenant. One of the following:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

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Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_TIME_ZONE
This table stores information about the configuration of Time Zone objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)
Offset_ OFFSET_ INTEGER
State STATE INTEGER X
Status STATUS INTEGER X
IsDSTObserved ISDSTOBSERVED INTEGER
DSTStartDate DSTSTARTDATE INTEGER
DSTStopDate DSTSTOPDATE INTEGER
NameNetscape NAMENETSCAPE VARCHAR(255)
NameMSExplorer NAMEMSEXPLORER VARCHAR(255)
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The auto-generated record ID.

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Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free format description

Column Offset_
The offset value from Greenwich Mean Time (GMT) for your Time Zone.

Column State
The object state. This corresponds to the CfgObjectState enumeration in Configuration Server. One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column IsDSTObserved
A flag indicating whether Daylight Savings Time (DST) is observed for your Time Zone. This corresponds to the
CfgFlag enumeration type in Configuration Server. One of the following values:

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0 - Unknown
1 - True
2 - False

#DICTIONARY TYPE 509

Column DSTStartDate
The start date and time for DST.

Column DSTStopDate
The stop date and time for DST.

Column NameNetscape
The Netscape Internet Browser name for the Time Zone.

Column NameMSExplorer
The Microsoft Internet Explorer name for the time zone.

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

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Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_TREATMENT
This table stores information about Configuration Treatment objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)
CallResult CALLRESULT INTEGER X
RecActionCode RECACTIONCODE INTEGER
Attempts ATTEMPTS INTEGER
DateTime DATE_TIME INTEGER
CycleAttempt CYCLEATTEMPT INTEGER
Interval INTERVAL_ INTEGER
Increment_ INCREMENT_ INTEGER
CallActionCode CALLACTIONCODE INTEGER
Range RANGE_ INTEGER
DestDNID DESTDNID INTEGER X
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT

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Name Code Data Type P M F AN

GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The auto-generated record ID.

Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free format description

Column CallResult
The call result related to this treatment. This corresponds to the GctiCallState enumeration in Configuration
Server. Refer to the Appendix for a listing of permissible values.

#DICTIONARY TYPE 518

Column RecActionCode
The record action code. Corresponds to the CfgRecActionCode enumeration in Configuration Server. One of the
following values:

0 - Unknown Action
1 - No Treatment
2 - Update all records in chain
3 - Redial
4 - Retry in
5 - Retry at specified date
6 - Next in chain

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7 - Next in chain after

8 - Next in chain at specified date
9 - Assign to Group
10 - Mark as Agent Error
11 - Reschedule

#DICTIONARY TYPE 519

Column Attempts
The attempt number to which the action should be performed.

Column DateTime
The GMT-equivalent date and time when another attempt must be applied to a DN.

Column CycleAttempt
The maximum number of sequential attempts for which the treatment can be applied to a DN.

Column Interval
The time interval, in minutes, between attempts.

Column Increment_
The time in interval, in minutes, before the next treatment attempt.

Column CallActionCode
The call action code. This corresponds to the CfgCallActionCode enumeration in Configuration Server. One of
the following values:

0 - Unknown Action Code

1 - Connect
2 - Drop
3 - Mute Transfer
4 - Transfer
5 - Route
6 - Play a message
7 - Send a fax
8 - Send a page
9 - Send an e-mail

#DICTIONARY TYPE 520

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Column Range
The parameter that defines a time range.

Column DestDNID
The DBID of the DN to which the call with this call result will be forwarded or routed.

Column State
The object state. This corresponds to the CfgObjectState enumeration in Configuration Server. One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

Column Status
The status of the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when this object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

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Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Table GC_VOICE_PROMPT
This table stores information about the configuration of Configuration Voice Prompt objects.

Column List
Name Code Data Type P M F AN
ID ID INTEGER X X
Name NAME VARCHAR(255) X
TenantID TENANTID INTEGER X X
FolderID FOLDERID INTEGER
Description DESCRIPTION VARCHAR(255)
SwitchID SWITCHID INTEGER X
ScriptID SCRIPTID INTEGER X
State STATE INTEGER X
Status STATUS INTEGER X
Created CREATED DATE
Deleted DELETED DATE
LastChange LASTCHANGE DATE
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Deleted_ts DELETED_TS INTEGER
Deleted_tcode DELETED_TCODE INTEGER
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT

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Name Code Data Type P M F AN

GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The auto-generated record ID.

Column Name
The name of the object.

Column TenantID
The DBID of the Tenant to which this object belongs.

Column FolderID
The DBID of the Folder for the object.

Column Description
Free format description

Column SwitchID
The DBID of the Switch to which this VoicePrompt is dedicated.

Column ScriptID
The DBID of the Script that is assigned to this Voice Prompt.

Column State
The object state. This corresponds to the CfgObjectState enumeration in Configuration Server. One of the
following values:

0 - unknown - Reserved for when ICON is unable to determine object state.

1 - enabled
2 - disabled

#DICTIONARY TYPE 500

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Column Status
The status of the object described by the record. One of the following values:

0 - the status is unknown - Reserved for when ICON is unable to determine record status
1 - record is active
2 - record is inactive (object is deleted)
10 - synchronization is in the progress for an active record

#DICTIONARY TYPE 24

Column Created
The GMT-equivalent date and time when the object was written to IDB. This is not necessarily the actual creation
time of the object.

Column Deleted
The GMT-equivalent date and time when the object was removed.

Column LastChange
The GMT-equivalent date and time when the object was last changed (including object creation or removal).

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Deleted_ts
The UTC-equivalent value of the DELETED field.

Column Deleted_tcode
A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

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Table GSYS_DNPRemoteLocation
This table contains information about the remote locations involved in an interaction. The presence of a record in
this table indicates that the G_IS_LINK table in this database will not contain information about the linked part of
the association (no pair). The merge stored procedure uses this information to determine whether or not to expect
to receive additional information about the interaction on the other end of the IS-LINK.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(6) X
RemoteLocation REMOTELOCATION VARCHAR(255)

Column ID
The unique ID of this record. For DB2 and Microsoft SQL Server, this field is auto-generated by the DBMS. For
Oracle, you must provide a unique ID.

Column RemoteLocation
The name of the remote switch whose interaction handling is not recorded in this IDB.

Table GSYS_SYSPROCINFO
This is an internal table exclusively for ICON use. Please do not modify records in this table or this table’s
structure.

Column List
Name Code Data Type P M F AN
DOMAINID DOMAINID INTEGER X X
PRIMARYID PRIMARYID INTEGER X X
PROVIDERTAG PROVIDERTAG INTEGER X X
TRANSACTION_ID TRANSACTION_ID BIGINT
TRANSACTION_TS TRANSACTION_TS DATE
SEQPROCESSED SEQPROCESSED BIGINT X
PROCNAME PROCNAME VARCHAR(40) X X

Column DOMAINID
Reserved for internal use.

Column PRIMARYID
Reserved for internal use.

Column PROVIDERTAG
The ID of the provider class. One of the following values:

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0 - unknown - Reserved
1 - gcc - Call control information provider
2 - gls - Login session information provider
3 - gud - User data information provider
4 - gos - Outbound extensions information provider
5 - cfg - Configuration information provider
6 - vq - Virtual queue information provider

#DICTIONARY TYPE 26

Column TRANSACTION_ID
Reserved for internal use.

Column TRANSACTION_TS
Reserved for internal use.

Column SEQPROCESSED
Reserved for internal use.

Column PROCNAME
Reserved for internal use.

Table GS_AGENT_STAT
This table contains the duration of agent state metrics. The unique identifier of the record is the combination of
the LoginSessionID, EndPointID, and QueueID fields. Whether ICON writes to this table is determined by the
setting of one or more configuration options in the [filter-data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
LoginSessionID LOGINSESSIONID VARCHAR(50) X
EndPointID ENDPOINTID INTEGER X
QueueID QUEUEID INTEGER
AgentID AGENTID INTEGER
Duration_Ready DURATION_READY INTEGER X
DurationNotReady DURATIONNOTREADY INTEGER
DurationACW DURATIONACW INTEGER
DurationBusy DURATIONBUSY INTEGER X
LastChange LASTCHANGE DATE
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER

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Name Code Data Type P M F AN

Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column LoginSessionID
The agent's login session ID (GUID). Same as G_LOGIN_SESSION.LOGINSESSIONID.

Column EndPointID
The DBID of the agent's endpoint (DN) configuration object. This value is 0 for interactions originating from
Interaction Server.

Column QueueID
The DBID of the queue (ACDQ) configuration object in Configuration Server. This value is 0 for interactions
originating from Interaction Server.

Column AgentID
The DBID of the agent (Person) configuration object in Configuration Server. This value is 0 if a Person object is
not configured.

Column Duration_Ready
The duration of the agent's ready state, in seconds, during the agent's login session.

Column DurationNotReady
The duration of the agent's notready state, in seconds, during the agent's login session.

Column DurationACW
The duration of the agent's ACW state, in seconds, during the agent's login session.

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Column DurationBusy
The duration of the agent's busy state, in seconds, during the agent's login session.

Column LastChange
The GMT-equivalent date and time when the record was created or updated. This is taken from the T-Server event
that generates the update for this metric. If the update of the agent's metrics during login session is disabled, this
value will always hold the same value as that in the ADDED field.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value in the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Column Added
The GMT-equivalent date and time when the record was inserted. This is taken from the last event related to the
agent's login session.

Column Added_ts
The UTC-equivalent value of the ADDED field.

Column Added_tcode
A reference, derived from the value in the ADDED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_GS_AGENT_STAT_SID X GS_AGENT_STAT

Table GS_AGENT_STAT_WM
This table contains the duration of agent workmode metrics. The unique identifier of the record is the combination
of the LoginSessionID, EndPointID, and QueueID fields. Whether ICON writes to this table is determined by the
setting of one or more configuration options in the [filter-data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
LoginSessionID LOGINSESSIONID VARCHAR(50) X
EndPointID ENDPOINTID INTEGER X
QueueID QUEUEID INTEGER

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Name Code Data Type P M F AN

AgentID AGENTID INTEGER
State STATE INTEGER
Duration_UNKNOWN DURATION_UNKNOWN INTEGER
Duration_AUX DURATION_AUX INTEGER
Duration_LegalGuard DURATION_LEGALGUARD INTEGER
Duration_GoAway DURATION_GOAWAY INTEGER
Duration_ReturnBack DURATION_RETURNBACK INTEGER
LastChange LASTCHANGE DATE
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
Added ADDED DATE
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record.

Column LoginSessionID
The agent's login session ID (GUID). Same as G_LOGIN_SESSION.LOGINSESSIONID.

Column EndPointID
The DBID of the agent's endpoint (DN) configuration object in Configuration Server. This value is 0 for
interactions originating from Interaction Server.

Column QueueID
The DBID of the queue (ACDQ) configuration object in Configuration Server. This value is 0 for interactions
originating from Interaction Server.

Column AgentID
The DBID of the agent (person) configuration object in Configuration Server. This value is 0 if a Person object is
not configured.

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Column State
The Agent's state: Login, ready, notready, ACW, or busy.

Column Duration_UNKNOWN
The duration of the agent's state during the agent's login session with a workmode of UNKNOWN.

Column Duration_AUX
The duration of the agent's state during the agent's login session with a workmode of AuxWork.

Column Duration_LegalGuard
The duration of the agent's state during the agent's login session with a workmode of LegalGuard.

Column Duration_GoAway
The duration of the agent's state during the agent's login session with a workmode of Goaway.

Column Duration_ReturnBack
The duration of the agent's state during the agent's login session with a workmode of returnback.

Column LastChange
The GMT-equivalent date and time when the record was created or updated. This value is taken from the T-Server
event that produces the update of this metric. If the update of the agent's metrics during login session is disabled,
then this value will be the same as that in the ADDED field.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Column Added
The GMT-equivalent date and time when the record was inserted. This value is taken from the last T-Server event
related to the agent's login session.

Column Added_ts
The UTC-equivalent value of the ADDED field.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

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Index List
Code U C Table
IDX_AGENT_STAT_WM_SID X GS_AGENT_STAT_WM

Table GX_SESSION_ENDPOINT
This table contains records that reflect the associations between endpoints and the login session. Whether ICON
writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
AgentID AGENTID INTEGER X
EndPointID ENDPOINTID INTEGER X
EndPointType ENDPOINTTYPE INTEGER
QueueID QUEUEID INTEGER
QueueType QUEUETYPE INTEGER
PlaceID PLACEID INTEGER
LoginSessionID LOGINSESSIONID VARCHAR(50) X
State STATE INTEGER X
Type TYPE INTEGER X
Created CREATED DATE X
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Terminated TERMINATED DATE
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of the record. This is the primary key.

Column AgentID
The DBID of the agent (Person) configuration object. This always has the same value as in the related record in
the G_LOGIN_SESSION table.

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Column EndPointID
The DBID of the agent's endpoint (DN) configuration object in Configuration Server. This value is 0 for
interactions originating from Interaction Server.

Column EndPointType
The type of the endpoint (DN), as specified in Configuration Server. This value is 0 for interactions originating
from Interaction Server.

Column QueueID
If the association between the agent's DN and a particular queue (ACDQ) is detected, then this field contains the
DBID of the Queue (DN with type ACDQ) configuration object. This value is 0 for interactions originating from
Interaction Server.

Column QueueType
The type of the Queue (DN), as specified in Configuration Server. This field is not applicable 0 for interactions
originating from Interaction Server.

Column PlaceID
The DBID of the Place configuration object in Configuration Server, if a Place object is configured.

Column LoginSessionID
The agent's login session ID (GUID). The same value as stored in G_LOGIN_SESSION.LOGINSESSIONID.

Column State
The state of the association between the Endpoint and the Queue, in the agent's login session. May be active or
terminated. If the agent logs out from a queue, with the login session not yet finished, then just the record related
to the queue will be marked as terminated. One of the following values:

0 - terminated
1 - active

#DICTIONARY TYPE 82

Column Type
The type of the record. One of the following values:

1 - agent_dn - the record was added without information about queue

2 - queue - the record was added with queue specified
3 - media - the record was added with specified media

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#DICTIONARY TYPE 12

Column Created
The GMT-equivalent date and time when the association between endpoint (or endpoint and queue) and the
agent's login session is detected.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Terminated
The GMT-equivalent date and time when the record was terminated; that is, the date and time when the
association no longer exists.

Column Terminated_ts
The UTC-equivalent value of the TERMINATED field.

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_SN_ENDP_AGID GX_SESSION_ENDPOINT
IDX_SN_ENDP_LSEP GX_SESSION_ENDPOINT

Table G_AGENT_STATE_HISTORY
This table contains detailed information about state changes during the agent's login session. The records inserted
into this table include:

- changes to the agent's state.

- changes to the agent's pending state.
- changes to the agent's workmode.
- changes to the agent's hardware reason code.
- indication that the agent connected to a call.
- indication the agent disconnected from a call.

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The setting of the gls-enable-acw-busy and gls-acw-first configuration options may affect the values of certain
fields in this table. The setting of configuration options in the [filter-data] section may also impact records in this
table. Refer to the Interaction Concentrator 7.6 User's Guide for a description of the gls-enable options and those
options available in the [filter-data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
Type TYPE INTEGER X
State STATE INTEGER X
PendingState PENDINGSTATE INTEGER
Seq SEQ INTEGER X
LSeq LSEQ INTEGER
PSeq PSEQ INTEGER
PrevState PREVSTATE INTEGER
PrevSEnter PREVSENTER DATE
PrevSEnter_ts PREVSENTER_TS INTEGER
PrevSEnter_tcode PREVSENTER_TCODE INTEGER
Cause CAUSE INTEGER
AgentStateCondition AGENTSTATECONDITION INTEGER
WorkMode WORKMODE INTEGER
ReasonCode REASONCODE VARCHAR(255)
SysReason SYSREASON INTEGER
AgentID AGENTID INTEGER X
LoginID LOGINID INTEGER
EndPointID ENDPOINTID INTEGER
QueueID QUEUEID INTEGER
PlaceID PLACEID INTEGER
LoginSessionID LOGINSESSIONID VARCHAR(50)
PartyID PARTYID VARCHAR(50)
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of the record. This is the primary key.

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Column Type
The type of the record. One of the following values:

-1 - unknown
0 - normal - Reserved
5 - state - records of this type track changes of agent's state
6 - pending_state - records of this type track changes of agent's pending state(when agent's state remains the
same)
7 - add_party - records of this type track addition(one by one) of parties connected with the agent (at least one
party is already connected)
8 - rem_party - records of this type track removal(one by one) of parties connected with the agent (at least one
party is still connected)
9 - state_forced - records of this type track changes of agent's state that were forced by information received for
another device
10 - pending_forced - records of this type track changes of agent's pending state that were forced by information
received for another device
11 - reason - records of this type track changes of agent's workmode (when agent's state remains the same)
12 - reason_code - records of this type track changes of reason codes of agent's state(when agent's state and
workmode remain the same)

#DICTIONARY TYPE 13

Column State
The state of the agent on the device (endpointid) against a queue (queueid), or the previous state in
G_AGENT_STATE_HISTORY table. One of the following values:

0 - null - agent is logged off

1 - login - agent is logged in, but no information whether the agent is ready to receive calls
2 - notready - agent is not ready to receive calls
3 - ready - agent is ready to receive calls
4 - acw - agent is in after call work state
5 - busy - agent is on the call
6 - unknown - agent's login session is present, but ICON has no information about agent's state (due to disconnect
from t-server, etc)

#DICTIONARY TYPE 16

Column PendingState
The pending state of the agent (if known). The agent's state will be changed to this state after the current state
finishes. One of the following values:

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0 - null - No pending state at the time

2 - notready - Not ready
3 - ready - Ready
4 - acw - After call work

#DICTIONARY TYPE 17

Column Seq
The sequence number of the state changes record. Each time that an agent's state on a device changed (against
queue, if specified), this field has the next value.

Column LSeq
The sequence number of the record within the a given login session.

Column PSeq
The sequence number of the record within the same state. If a pending state changed, this field has the next value.
Records that reflect state changes have 0 in this field. Records that reflect pending state changes have a non-zero
value in this field.

Column PrevState
State of the agent on device (endpointid) against queue (queueid), or previous state in
G_AGENT_STATE_HISTORY table. One of the following values:

0 - null - agent is logged off

1 - login - agent is logged in, but no information whether the agent is ready to receive calls
2 - notready - agent is not ready to receive calls
3 - ready - agent is ready to receive calls
4 - acw - agent is in after call work state
5 - busy - agent is on the call
6 - unknown - agent's login session is present, but ICON has no information about agent's state (due to disconnect
from t-server, etc)

#DICTIONARY TYPE 16

Column PrevSEnter
The GMT-equivalent date and time when the previous agent state was detected.

Column PrevSEnter_ts
The UTC-equivalent value of the PREVSENTER field.

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Column PrevSEnter_tcode
A reference, derived from the value of the PREVSENTER_TS field, to a record in the G_TIMECODE table.

Column Cause
The cause of creation of the record

0 - nocause - No cause - reserved for future use

1 - normal - the record was added as result of a t-event that was received for the endpoint specified in the record
2 - forced_pause - Reserved
3 - forced_transition - the record was added to reflect changes in the agent's state (for example: pending state or
workmode) that were forced by information received for another endpoint, or that resulted from information taken
from the pending state
4 - autowork - after call work has started

#DICTIONARY TYPE 14

Column AgentStateCondition
Additional, detailed information regarding the forced state change. One of the following values:

0 - nocondition - Reserved
1 - normal - the state change was not forced
2 - forced_by_another_device - the state change was forced by another device
3 - forced_by_pending_state - the state change was forced by pending state
4 - forced_by_connection_info - the state change was forced by information in EventRegistered or was a result of
disconnection from T-Server

#DICTIONARY TYPE 15

Column WorkMode
The workmode of the agent state as reported by T-Server. One of the following values:

0 - unknown - Reserved for cases when ICON and/or T-Server is unable to determine WORKMODE
1 - manualin - (AgentManualIn) the agent has to perform a manual operation to become available
2 - autoin - (AgentAutoIn) the switch’s control system decides agent availability
3 - aftercallwork - (AfterCallWork) the state where a device, on behalf of an agent, is no longer involved with an
ACD call. While in this state, the agent is performing administrative duties for a previous call and cannot receive
further calls from the ACD
4 - auxwork - (AgentAuxWork) auxiliary work, the agent is not ready to receive calls (specific to the G3 switch
only)
6 - walkaway - (Walk Away) the state where an agent is logged in to an ACD group, but is understood not to be at
his station, and thus not prepared to handle calls that the ACD distributes

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7 - returnback - (AgentReturnBack) the agent has indicated his return to the agent workstation (only used for
transition from Walk Away state)

#DICTIONARY TYPE 18

Column ReasonCode
The hardware reason code value (switch reason code) by the value of the key ReasonCode in the Extensions
section.

Column SysReason
The system reason. An internal ICON reason to create a record.

Column AgentID
The DBID of the agent (person) configuration object.

Column LoginID
The DBID of the Login (the AgentID in the configuration database) on the switch.

Column EndPointID
The DBID of the agent's endpoint (DN) configuration object in Configuration Server.

Column QueueID
The DBID of the queue (ACDQ) configuration object in CME, where the agent logged in. A value of 0 (zero)
indicates that no queue is specified for this record.

Column PlaceID
The DBID of the place configuration object (if configured). This is the place where the agent logged in.

Column LoginSessionID
The ID (GUID) of the agent's login session. Refer to the record in G_LOGIN_SESSION.

Column PartyID
The PartyID (GUID) of the party that is related to the record. Refer to G_PARTY. The PartyID can be either the
party that connected with the agent or the party for the detected ACW state.

Column Added
The GMT-equivalent date and time when information about an agent’s change of agent's state was detected.

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Column Added_ts
The UTC-equivalent value of the ADDED field.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Table G_AGENT_STATE_RC
The agent states reason codes. Records are inserted when either a hardware or software reason code finishes on an
agent's state. Whether ICON writes to this table is determined by the setting of one or more configuration options
in the [filter-data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
SessionID SESSIONID VARCHAR(50) X
EndPointID ENDPOINTID INTEGER X
QueueID QUEUEID INTEGER
AgentState AGENTSTATE INTEGER X
WorkMode WORKMODE INTEGER X
HWFlag HWFLAG SMALLINT X
KeyName KEYNAME VARCHAR(255) X
Value VALUE VARCHAR(255)
LSeq LSEQ INTEGER X
FSeq FSEQ INTEGER X
Seq SEQ INTEGER X
Created CREATED DATE X
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Terminated TERMINATED DATE X
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_TC GSYS_TC INTEGER
GSYS_TS GSYS_TS DATE
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

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Column SessionID
The ID (GUID) of the agent's login session. Refer to the corresponding record in G_LOGIN_SESSION.

Column EndPointID
The DBID of the Endpoint. This value is 0 for interactions originating from Interaction Server.

Column QueueID
The DBID of the Queue configuration object where the agent logged in. This value is 0 for interactions
originating from Interaction Server.

Column AgentState
The agent state provided by the reason code. Refer to the G_AGENT_STATE_HISTORY table.

Column WorkMode
The workmode of the Agent state provided by the reason code.

Column HWFlag
This flag indicates whether the reason code is hardware or software. One of the following values:

0 - false - it is a software reason

1 - true - it is a hardware reason

#DICTIONARY TYPE 83

Column KeyName
The key of the reason code. This always has a value of ReasonCode for a hardware reason code. It contains the
full path to the key for a software reason code.

Column Value
Value of the reason code.

Column LSeq
The sequence number of the Agent state change within an Agent Login Session. It has the same value as the
related record in the G_AGENT_STATE_HISTORY table.

Column FSeq
Reserved for future use.

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Column Seq
The sequence number of the reason code record within a login session.

Column Created
The GMT-equivalent date and time when the reason code was detected.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Terminated
The GMT-equivalent date and time when the finish of the reason code was detected.

Column Terminated_ts
The UTC-equivalent value of the TERMINATED field.

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.

Table G_CALL
This table contains information regarding the latest state of the interaction, according to information received
from either the T-Server or Interaction Server applications.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
CallID CALLID VARCHAR(50) X
ParentCallID PARENTCALLID VARCHAR(50) X
MergeCallID MERGECALLID VARCHAR(50)
MergeType MERGETYPE INTEGER
ConnID CONNID VARCHAR(50)
ConnIDnum CONNIDNUM NUMERIC(20)
SwitchCallID SWITCHCALLID INTEGER
IRID IRID VARCHAR(50) X
RootIRID ROOTIRID VARCHAR(50)
State STATE INTEGER
CallType CALLTYPE INTEGER
MediaType MEDIATYPE INTEGER

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Name Code Data Type P M F AN

SwitchID SWITCHID INTEGER
TenantID TENANTID INTEGER
CallANI CALLANI VARCHAR(50)
CallDNIS CALLDNIS VARCHAR(50)
Created CREATED DATE X
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Terminated TERMINATED DATE
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column CallID
The unique ID of the interaction. The lxnGUID.

Column ParentCallID
The ID of the parent interaction. This is primary call UUID for consultation call interactions.

Column MergeCallID
The actual call UUID of a target call, in a conference or a transfer interaction. This value may differ from that in
the ParentCallID field. This value will be unspecified for multimedia interactions.

Column MergeType
The type of the link between this interaction and the parent interaction. This value will be unspecified for
multimedia interactions. One of the following values:

-1 - unknown
0 - bridged
1 - connection_cleared
2 - delivered

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3 - established
4 - failed
5 - held
6 - offered
7 - originated
8 - queued
9 - retrieved
10 - service_initiated
11 - transferred
12 - conferenced
13 - diverted

#DICTIONARY TYPE 30

Column ConnID
The current connection ID. This value will be unspecified for multimedia interactions.

Column ConnIDnum
The numeric representation of the connection ID. This value will be unspecified for multimedia interactions.

Column SwitchCallID
The switch-specific call ID. This value will be unspecified for multimedia interactions.

Column IRID
The reference to the entry in the interaction segments hierarchy (G_IR table).

Column RootIRID
A reference to the first interaction segment in the interaction hierarchy (G_IR table).

Column State
The call state. One of the following values:

0 - unknown - Reserved
1 - active - The interaction is active
2 - terminated - The interaction has been terminated

#DICTIONARY TYPE 4

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Column CallType
The interaction's type. One of the following values:

0 - unknown - Reserved for cases when ICON is unable to determine the interaction's type
1 - internal
2 - inbound
3 - outbound
4 - consult

#DICTIONARY TYPE 5

Column MediaType
The media type of this interaction. One of the following values:

0 - unknown - Reserved for cases when ICON is unable to determine media type
1 - voice
2 - email
3 - chat
1000 - open media

#DICTIONARY TYPE 6

Column SwitchID
The DBID of the Switch. This value will be unspecified for interactions originating from Interaction Server.

Column TenantID
The DBID of the Tenant.

Column CallANI
The Automatic Number Identification, as reported by the T-Server.

Column CallDNIS
The directory number to which the call was made, the DNIS, as reported by the T-Server. This value will be
empty for multimedia interactions.

Column Created
The GMT-equivalent date and time when the interaction was initiated, as reported by T-Server or Interaction
Server.

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Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Terminated
The GMT-equivalent date and time when the interaction was terminated.

Column Terminated_ts
The UTC-equivalent value of the TERMINATED field.

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_G_CALL_PCID G_CALL
IDX_G_CALL_MRGCID G_CALL
IDX_G_CALL_ROOTIRID_ G_CALL
IDX_G_CALL_CID X G_CALL
IDX_G_CALL_USEQ G_CALL
IDX_G_CALL_SEQ G_CALL

Table G_CALL_HISTORY
This table contains chronological information on all of the states of voice interactions, according to data received
from T-Server. Whether ICON writes to this table is determined by the setting of one or more configuration
options in the [filter-data] section.

Column List
Name Code Data Type P M F AN
CHID CHID NUMERIC(16) X X X
CallID CALLID VARCHAR(50) X X
CSeq CSEQ INTEGER X
ChangeType CHANGETYPE INTEGER
RefID REFID VARCHAR(50)
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER

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Name Code Data Type P M F AN

GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column CHID
The call history record ID. This is the primary key.

Column CallID
The call UUID, as provided by the server.

Column CSeq
The call history record sequence number, from the call creation time.

Column ChangeType
The type of change of call state

1 - call_created
2 - call_terminated
3 - call_merged - Call merge (to another)
4 - call_trfailed - Call scenario error

#DICTIONARY TYPE 1

Column RefID
The reference to the call that is left after the merge operation (transfer or conference) for the call terminated
record. This field is null otherwise.

Column Added
The GMT-equivalent date and time when the record was added. The time is taken from the T-Server event, which
triggers the creation of the call history record.

Column Added_ts
The UTC-equivalent value of the ADDED field.

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Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_G_CALL_H_CID G_CALL_HISTORY

Table G_CALL_STAT
This table contains information regarding voice call statistics, which are summarized upon completion of the call.
Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-
data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
CallID CALLID VARCHAR(50) X
F_CONN F_CONN SMALLINT
F_CONN_EXTN F_CONN_EXTN SMALLINT
F_TE_ABND F_TE_ABND SMALLINT
CNT_HOLD CNT_HOLD SMALLINT
CNT_DIVERT CNT_DIVERT SMALLINT
CNT_TRANSFER CNT_TRANSFER SMALLINT
CNT_TRANSFER_LGIN CNT_TRANSFER_LGIN SMALLINT
CNT_CONFERENCE CNT_CONFERENCE SMALLINT
T_DURATION T_DURATION INTEGER
T_CONN T_CONN INTEGER
T_CONN_EXTN T_CONN_EXTN INTEGER
T_TE_ABND T_TE_ABND INTEGER
TT_ALERTING TT_ALERTING INTEGER
TT_CONNECTED TT_CONNECTED INTEGER
TT_HOLD TT_HOLD INTEGER
TT_QUEUED TT_QUEUED INTEGER
CM_EXT_1 CM_EXT_1 INTEGER
CM_EXT_2 CM_EXT_2 INTEGER
CM_EXT_3 CM_EXT_3 INTEGER
CM_EXT_4 CM_EXT_4 INTEGER
CM_EXT_5 CM_EXT_5 INTEGER
CM_EXT_6 CM_EXT_6 INTEGER
CM_EXT_7 CM_EXT_7 INTEGER
CM_EXT_8 CM_EXT_8 INTEGER
CM_EXT_9 CM_EXT_9 INTEGER
CM_EXT_10 CM_EXT_10 INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT

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Name Code Data Type P M F AN

GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column CallID
The unique ID of the call. The lxnGUID.

Column F_CONN
This flag is set to TRUE if at least one INTERNAL or EXTERNAL party in a call changed state to
CONNECTED with call control event CallControlEvent_Established.

Column F_CONN_EXTN
This flag is set to TRUE if at least one INTERNAL party in a call changed state to
LocalConnectionState_connected with call control event CallControlEvent_Established, and this party was on the
device of type "Extension" or "ACD Position".

Column F_TE_ABND
This flag is set to TRUE if EventAbandoned was reported by T-Server on the call.

Column CNT_HOLD
This is the number of times an internal party in a call changed state to hold, with a call control event Held.

Column CNT_DIVERT
This is the number of times an internal party in a call changed state to null, with a call control event Diverted.

Column CNT_TRANSFER
This is the number of times a SingleStepTransfer or a TwoStepTransfer was reported in a call.

Column CNT_TRANSFER_LGIN
This is the number of times a call was transferred by the party which was on the device that has the agent logged
in.

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Column CNT_CONFERENCE
This is the number of times that a two-step conference was reported in a call.

Column T_DURATION
This is the duration of the time interval from initiation to termination of the call.

Column T_CONN
This is the duration of the time interval from initiation of the call to the moment when the F_CONN flag is set to
TRUE. If the F_CONN flag is not set to true, then the value of T_CONN is 0.

Column T_CONN_EXTN
This is the duration of the time interval from the initiation of the call to the moment when F_CONN_EXTN flag
is set to TRUE. If the F_CONN_EXTN flag is not set to true, the value of T_CONN_EXTN is 0.

Column T_TE_ABND
This is the duration of the time interval from the initiation of the call to the moment when the F_TE_ABND flag
is set to TRUE. If the F_TE_ABND flag is not set to true, then the value of T_TE_ABND is 0.

Column TT_ALERTING
This is the sum of all the time interval durations if there was at least one internal party in a call in the ALERTING
state.

Column TT_CONNECTED
This is the sum of all the time intersections when all parties in a call were simultaneously in a CONNECTED
state.

Column TT_HOLD
This is the sum of all the time interval durations when there was at least one internal party in a call in the HOLD
state.

Column TT_QUEUED
This is the sum of all the time interval durations when there was at least one internal party in a call in the
QUEUED state.

Column CM_EXT_1 through CM_EXT_10

Reserved

Index List
Code U C Table

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Code U C Table
IDX_G_CALL_STAT_CID X G_CALL_STAT

Table G_CALL_USERDATA
This table stores the principal information regarding user data that is attached to voice call interactions.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
CALLID CALLID VARCHAR(50) X
G_CUSTOMER_SEGMENT G_CUSTOMER_SEGMENT VARCHAR(255)
G_SERVICE_TYPE G_SERVICE_TYPE VARCHAR(255)
G_SERVICE_SUBTYPE G_SERVICE_SUBTYPE VARCHAR(255)
G_BUSINESS_RESULT G_BUSINESS_RESULT VARCHAR(255)
CUSTOMER_ID CUSTOMER_ID VARCHAR(255)
TRANSACTION_ID TRANSACTION_ID VARCHAR(255)
CAUSE_ID CAUSE_ID VARCHAR(255)
ACCOUNT_ID ACCOUNT_ID VARCHAR(255)
DESTINATION_ID DESTINATION_ID VARCHAR(255)
TARGET_ID TARGET_ID VARCHAR(255)
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column CALLID
The unique ID of the call interaction.

Column G_CUSTOMER_SEGMENT
The value of the customer-segment attribute of userdata.

Column G_SERVICE_TYPE
The value of the service-type attribute of userdata.

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Column G_SERVICE_SUBTYPE
The value of the service-subtype attribute of userdata.

Column G_BUSINESS_RESULT
The value of the business-result attribute of userdata.

Column CUSTOMER_ID
The value of the customer-id attribute of userdata.

Column TRANSACTION_ID
The value of the transaction-id attribute of userdata.

Column CAUSE_ID
The value of the cause-id attribute of userdata.

Column ACCOUNT_ID
The value of the account-id attribute of userdata.

Column DESTINATION_ID
The value of the destination-id attribute of userdata.

Column TARGET_ID
The value of the target-id attribute of userdata.

Index List
Code U C Table
IDX_CUSERDATA_CID X G_CALL_USERDATA

Table G_CALL_USERDATA_CUST
The table contains custom-attribute information about user data attached to call interactions.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
CALLID CALLID VARCHAR(50) X
CUST_DATA_1 CUST_DATA_1 VARCHAR(255)
CUST_DATA_2 CUST_DATA_2 VARCHAR(255)
CUST_DATA_3 CUST_DATA_3 VARCHAR(255)

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Name Code Data Type P M F AN

CUST_DATA_4 CUST_DATA_4 VARCHAR(255)
CUST_DATA_5 CUST_DATA_5 VARCHAR(255)
CUST_DATA_6 CUST_DATA_6 VARCHAR(255)
CUST_DATA_7 CUST_DATA_7 VARCHAR(128)
CUST_DATA_8 CUST_DATA_8 VARCHAR(128)
CUST_DATA_9 CUST_DATA_9 VARCHAR(128)
CUST_DATA_10 CUST_DATA_10 VARCHAR(128)
CUST_DATA_11 CUST_DATA_11 VARCHAR(128)
CUST_DATA_12 CUST_DATA_12 VARCHAR(128)
CUST_DATA_13 CUST_DATA_13 VARCHAR(128)
CUST_DATA_14 CUST_DATA_14 VARCHAR(128)
CUST_DATA_15 CUST_DATA_15 VARCHAR(128)
CUST_DATA_16 CUST_DATA_16 VARCHAR(128)
CUST_DATA_17 CUST_DATA_17 VARCHAR(128)
CUST_DATA_18 CUST_DATA_18 VARCHAR(128)
CUST_DATA_19 CUST_DATA_19 VARCHAR(128)
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column CALLID
The unique ID of the interaction.

Column CUST_DATA_1
The value of the cust-data-1 attribute of userdata.

Column CUST_DATA_2
The value of the cust-data-2 attribute of userdata.

Column CUST_DATA_3
The value of the cust-data-3 attribute of userdata.

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Column CUST_DATA_4
The value of the cust-data-4 attribute of userdata.

Column CUST_DATA_5
The value of the cust-data-5 attribute of userdata.

Column CUST_DATA_6
The value of the cust-data-6 attribute of userdata.

Column CUST_DATA_7
The value of the cust-data-7 attribute of userdata.

Column CUST_DATA_8
The value of the cust-data-8 attribute of userdata.

Column CUST_DATA_9
The value of the cust-data-9 attribute of userdata.

Column CUST_DATA_10
The value of the cust-data-10 attribute of userdata.

Column CUST_DATA_11
The value of the cust-data-11 attribute of userdata.

Column CUST_DATA_12
The value of the cust-data-12 attribute of userdata.

Column CUST_DATA_13
The value of the cust-data-13 attribute of userdata.

Column CUST_DATA_14
The value of the cust-data-14 attribute of userdata.

Column CUST_DATA_15
The value of the cust-data-15 attribute of userdata.

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Column CUST_DATA_16
The value of the cust-data-16 attribute of userdata.

Column CUST_DATA_17
The value of the cust-data-17 attribute of userdata.

Column CUST_DATA_18
The value of the cust-data-18 attribute of userdata.

Column CUST_DATA_19
The value of the cust-data-19 attribute of userdata.

Index List
Code U C Table
IDX_CUDATA_CUST_CID X G_CALL_USERDATA_CUST

Table G_CALL_USERDATA_CUST1
This table stores additional custom-attribute information regarding the user data that is attached to call
interactions.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
CALLID CALLID VARCHAR(50) X
CUST_DATA_1 CUST_DATA_1 VARCHAR(255)
CUST_DATA_2 CUST_DATA_2 VARCHAR(255)
CUST_DATA_3 CUST_DATA_3 VARCHAR(255)
CUST_DATA_4 CUST_DATA_4 VARCHAR(255)
CUST_DATA_5 CUST_DATA_5 VARCHAR(255)
CUST_DATA_6 CUST_DATA_6 VARCHAR(255)
CUST_DATA_7 CUST_DATA_7 VARCHAR(128)
CUST_DATA_8 CUST_DATA_8 VARCHAR(128)
CUST_DATA_9 CUST_DATA_9 VARCHAR(128)
CUST_DATA_10 CUST_DATA_10 VARCHAR(128)
CUST_DATA_11 CUST_DATA_11 VARCHAR(128)
CUST_DATA_12 CUST_DATA_12 VARCHAR(128)
CUST_DATA_13 CUST_DATA_13 VARCHAR(128)
CUST_DATA_14 CUST_DATA_14 VARCHAR(128)
CUST_DATA_15 CUST_DATA_15 VARCHAR(128)
CUST_DATA_16 CUST_DATA_16 VARCHAR(128)
CUST_DATA_17 CUST_DATA_17 VARCHAR(128)
CUST_DATA_18 CUST_DATA_18 VARCHAR(128)
CUST_DATA_19 CUST_DATA_19 VARCHAR(128)

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Name Code Data Type P M F AN

GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record.

Column CALLID
The unique ID of this interaction.

Column CUST_DATA_1
The value of the cust-data-1 attribute of userdata.

Column CUST_DATA_2
The value of the cust-data-2 attribute of userdata.

Column CUST_DATA_3
The value of the cust-data-3 attribute of userdata.

Column CUST_DATA_4
The value of the cust-data-4 attribute of userdata.

Column CUST_DATA_5
The value of the cust-data-5 attribute of userdata.

Column CUST_DATA_6
The value of the cust-data-6 attribute of userdata.

Column CUST_DATA_7
The value of the cust-data-7 attribute of userdata.

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Column CUST_DATA_8
The value of the cust-data-8 attribute of userdata.

Column CUST_DATA_9
The value of the cust-data-9 attribute of userdata.

Column CUST_DATA_10
The value of the cust-data-10 attribute of userdata.

Column CUST_DATA_11
The value of the cust-data-11 attribute of userdata.

Column CUST_DATA_12
The value of the cust-data-12 attribute of userdata.

Column CUST_DATA_13
The value of the cust-data-13 attribute of userdata.

Column CUST_DATA_14
The value of the cust-data-14 attribute of userdata.

Column CUST_DATA_15
The value of the cust-data-15 attribute of userdata.

Column CUST_DATA_16
The value of the cust-data-16 attribute of userdata.

Column CUST_DATA_17
The value of the cust-data-17 attribute of userdata.

Column CUST_DATA_18
The value of the cust-data-18 attribute of userdata.

Column CUST_DATA_19
The value of the cust-data-19 attribute of userdata.

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Index List
Code U C Table
IDX_CUDATA_CUST1_CID X G_CALL_USERDATA_CUST1

Table G_CALL_USERDATA_CUST2
This table contains additional custom-attribute information regarding the user data that is attached to the call
interactions.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
CALLID CALLID VARCHAR(50) X
CUST_DATA_1 CUST_DATA_1 VARCHAR(255)
CUST_DATA_2 CUST_DATA_2 VARCHAR(255)
CUST_DATA_3 CUST_DATA_3 VARCHAR(255)
CUST_DATA_4 CUST_DATA_4 VARCHAR(255)
CUST_DATA_5 CUST_DATA_5 VARCHAR(255)
CUST_DATA_6 CUST_DATA_6 VARCHAR(255)
CUST_DATA_7 CUST_DATA_7 VARCHAR(128)
CUST_DATA_8 CUST_DATA_8 VARCHAR(128)
CUST_DATA_9 CUST_DATA_9 VARCHAR(128)
CUST_DATA_10 CUST_DATA_10 VARCHAR(128)
CUST_DATA_11 CUST_DATA_11 VARCHAR(128)
CUST_DATA_12 CUST_DATA_12 VARCHAR(128)
CUST_DATA_13 CUST_DATA_13 VARCHAR(128)
CUST_DATA_14 CUST_DATA_14 VARCHAR(128)
CUST_DATA_15 CUST_DATA_15 VARCHAR(128)
CUST_DATA_16 CUST_DATA_16 VARCHAR(128)
CUST_DATA_17 CUST_DATA_17 VARCHAR(128)
CUST_DATA_18 CUST_DATA_18 VARCHAR(128)
CUST_DATA_19 CUST_DATA_19 VARCHAR(128)
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

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Column CALLID
The unique ID of the interaction.

Column CUST_DATA_1
The value of the cust-data-1 attribute of userdata.

Column CUST_DATA_2
The value of the cust-data-2 attribute of userdata.

Column CUST_DATA_3
The value of the cust-data-3 attribute of userdata.

Column CUST_DATA_4
The value of the cust-data-4 attribute of userdata.

Column CUST_DATA_5
The value of the cust-data-5 attribute of userdata.

Column CUST_DATA_6
The value of the cust-data-6 attribute of userdata.

Column CUST_DATA_7
The value of the cust-data-7 attribute of userdata.

Column CUST_DATA_8
The value of the cust-data-8 attribute of userdata.

Column CUST_DATA_9
The value of the cust-data-9 attribute of userdata.

Column CUST_DATA_10
The value of the cust-data-10 attribute of userdata.

Column CUST_DATA_11
The value of the cust-data-11 attribute of userdata.

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Column CUST_DATA_12
The value of the cust-data-12 attribute of userdata.

Column CUST_DATA_13
The value of the cust-data-13 attribute of userdata.

Column CUST_DATA_14
The value of the cust-data-14 attribute of userdata.

Column CUST_DATA_15
The value of the cust-data-15 attribute of userdata.

Column CUST_DATA_16
The value of the cust-data-16 attribute of userdata.

Column CUST_DATA_17
The value of the cust-data-17 attribute of userdata.

Column CUST_DATA_18
The value of the cust-data-18 attribute of userdata.

Column CUST_DATA_19
The value of the cust-data-19 attribute of userdata.

Index List
Code U C Table
IDX_CUDATA_CUST2_CID X G_CALL_USERDATA_CUST2

Table G_DB_PARAMETERS
This table contains information regarding some of the configuration parameters (such as the database schema
version) that are used by ICON.

Column List
Name Code Data Type P M F AN
SetId SETID INTEGER X X
Sect SECT VARCHAR(64) X X
Opt OPT VARCHAR(64) X X
Val VAL VARCHAR(255)

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Column SetId
The ID of the parameter set. The default parameter set is 0.

Column Sect
The name of the parameter section.

Column Opt
The name of the parameter option.

Column Val
The value of the parameter option.

Table G_DICTIONARY
This table contains a set of values for every enumeration class that is defined in the G_DICT_TYPE table. This
table is populated by ICON initialization scripts. Refer to the Appendix for a complete listing of values for each
dictionary type.

Column List
Name Code Data Type P M F AN
DTYPE DTYPE INTEGER X X X
DID DID INTEGER X X
DVALUE DVALUE VARCHAR(128) X
DDESC DDESC VARCHAR(255)

Column DTYPE
The identifier of the enumeration class as defined in the G_DICT_TYPE table.

Column DID
The identifier of the specific value within the enumeration class.

Column DVALUE
The name of the specific value that corresponds to the identifier.

Column DDESC
The description of the enumeration value.

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Table G_DICT_TYPE
This table contains information regarding the classes of the enumeration types referenced in IDB tables. In
running the ICON initialization scripts, this table gets populated with the following enumeration types:

1-Call History Change Type

2-Party History Change Type
3-IR History Change Type
4-Call States
5-Call types
6-Call media types
7-IR States
8-Local connection state
9-Party type
10-Party role
11-Party parent link type
12-Session Endpoint Type
13-Agent State History Type
14-Agent State History Cause
15-Agent State History Condition
16-Agent State History State
17-Agent State History Pending State
18-Agent State History WORKMODE
19-Attached Data Change Type
20-Attached Data Source
21-IS-Link current state
22-IS-Link history change type
23-IS-Link merge state
24-Configuration history tables status
25-HA_CONTROL status
26-PROV_CONTROL provider tag IDs
27-IS-Link type
28-Route result
29-Route target type
30-Call Control Event
31-Call Control Event Cause
32-Log message priority
33-Log message category
34-Log message origin
71-Campaign State
73-System Reasons to Campaign termination
75-OCS Event cause

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76-OCS Chain states

77-OCS Metric types
80-DND feature state
81-Login Session state
82-Association between Login Session and endpoint state
83-Flag of HW reason code
84-Possible system reasons in Login sessions
85-Virtual Queue state cause
86-Call Merge Types
87-Reliability of Route Result
88-Type of Stop Processing Actor
500-Object State
501-Switch type
502-Switch link type
504-DN Route type
505-DN type
506-Application type
508-DN Group type
509-Object flag
513-Script type
514-Action Code type
515-Table Access type
516-Field data type
517-Field type
518-GCTI Call State
519-Treatment Action Code
520-Treatment Call Action Code
521-Campaign Group Dialing Mode
522-Campaign Group Operation Mode
523-Campaign Group Optimization Method
524-IVR Type
528-Object Type
540-Group Type
543-GCTI Record Type
544-GCTI Record Status
545-GCTI Contact Type
555-DN Register Flag
556-Enumerator Type

Column List
Name Code Data Type P M F AN
DTYPE DTYPE INTEGER X X
DNAME DNAME VARCHAR(64)
DDESC DDESC VARCHAR(255)

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Column DTYPE
The identifier of the enumeration class. The set of the enumeration class values is expanded in the
G_DICTIONARY tables.

Column DNAME
The name of the enumerator class.

Column DDESC
The description of the enumerator class.

Table G_DND_HISTORY
This table stores information about the activation of the Do Not Disturb (DND) feature within an agent's session.
The T-Server model registers DND events against individual DNs. For the Multimedia model, the DND feature
can be activated or deactivated only for the agent's overall place, which may consist of more than one DN. As
such, the ENDPOINTID field will always hold a value of 0 for interactions originating from Interaction Server.
Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-
data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
LoginSessionID LOGINSESSIONID VARCHAR(50) X
AgentState AGENTSTATE INTEGER
EndPointID ENDPOINTID INTEGER X
State STATE INTEGER X
PrevState PREVSTATE INTEGER
PrevSEnter PREVSENTER DATE
PrevSEnter_ts PREVSENTER_TS INTEGER
PrevSEnter_tcode PREVSENTER_TCODE INTEGER
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

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Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column LoginSessionID
The agent's login session ID (GUID). The same value as stored in G_LOGIN_SESSION.LOGINSESSIONID.

Column AgentState
The state of the agent on the device (endpointid) against a queue (queueid), or the previous state in
G_AGENT_STATE_HISTORY table. One of the following values:

0 - null - agent is logged off

1 - login - agent is logged in, but no information whether the agent is ready to receive calls
2 - notready - agent is not ready to receive calls
3 - ready - agent is ready to receive calls
4 - acw - agent is in after call work state
5 - busy - agent is on the call
6 - unknown - agent's login session is present, but ICON has no information about agent's state (due to disconnect
from t-server, etc.)

#DICTIONARY TYPE 16

Column EndPointID
The DBID of the DN object that is associated with this record. This value is 0 for interactions originating from an
Interaction Server.

Column State
Do-not-disturb feature state. One of the following values:

0 - clear - Do not disturb flag is not set

1 - set - Do not disturb flag is set

#DICTIONARY TYPE 80

Column PrevState
State of the agent on device (endpointid) against queue (queueid), or previous state in
G_AGENT_STATE_HISTORY table. One of the following values:

0 - null - agent is logged off

1 - login - agent is logged in, but no information whether the agent is ready to receive calls
2 - notready - agent is not ready to receive calls

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3 - ready - agent is ready to receive calls

4 - acw - agent is in after call work state
5 - busy - agent is on the call
6 - unknown - agent's login session is present, but ICON has no information about agent's state (due to disconnect
from T-Server, etc)

#DICTIONARY TYPE 16

Column PrevSEnter
The GMT-equivalent date and time when the previous agent state was detected.

Column PrevSEnter_ts
The UTC-equivalent value of the PREVSENTER field.

Column PrevSEnter_tcode
A reference, derived from the value of the PREVSENTER_TS field, to a record in the G_TIMECODE table.

Column Added
The GMT-equivalent date and time when information about an agent’s change of agent's state was detected.

Column Added_ts
The UTC-equivalent value of the ADDED field.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Table G_HA_CONTROL
This table contains information regarding the running of instances of ICON. It is used during HA consistency
verification to ensure that no more than one instance of ICON in every HA pair is running in primary mode.

Column List
Name Code Data Type P M F AN
DomainID DOMAINID INTEGER X X
PrimaryID PRIMARYID INTEGER X X
PrimaryTag PRIMARYTAG INTEGER
Status STATUS INTEGER
HostInfo HOSTINFO VARCHAR(255)
StartTime STARTTIME DATE
StopTime STOPTIME DATE
GSYS_DOMAIN GSYS_DOMAIN INTEGER

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Name Code Data Type P M F AN

GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column DomainID
Reserved

Column PrimaryID
The DBID of the primary ICON in an HA pair. The primary ICON application writes this information.

Column PrimaryTag
The tag that the primary ICON application uses to verify that no other ICON instance is running in primary mode.

Column Status
The running status of this instance of ICON. One of the following values:

0 - unknown - Reserved
1 - running - Reserved
2 - stopped - Reserved

#DICTIONARY TYPE 25

Column HostInfo
The name of the host where this instance of ICON is running.

Column StartTime
The GMT-equivalent date and time when this instance of ICON was started.

Column StopTime
The GMT-equivalent date and time when this instance of ICON was stopped.

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Table G_IR
This table contains information regarding the latest state of the interaction, according to the information supplied
by a specific provider such as T-Server, Interaction Server, or Outbound Contact Server.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
IRID IRID VARCHAR(50) X
State STATE INTEGER X
ParentIRID PARENTIRID VARCHAR(50)
ParentLinkType PARENTLINKTYPE INTEGER
RootCallID ROOTCALLID VARCHAR(50) X X
RootIRID ROOTIRID VARCHAR(50)
MergeState MERGESTATE INTEGER
Created CREATED DATE X
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Terminated TERMINATED DATE
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER
GSYS_MSEQ GSYS_MSEQ BIGINT
GSYS_MSEQ_TS GSYS_MSEQ_TS DATE

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column IRID
The Interaction Record ID. This is a unique ID assigned either by ICON for the interaction segment or interaction
hierarchy for a single site call, or by a merge procedure for the interaction hierarchy for a multi-site call.

Column State
The interaction record state. One of the following values:

0 - unknown - Reserved

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1 - active - the interaction segment corresponds to an active call

2 - terminated - the interaction segment corresponds to a terminated call or an updated interaction hierarchy after a
merge

#DICTIONARY TYPE 7

Column ParentIRID
A reference to the parent IRID. This is assigned as the result of a call merge operation (for example, a transfer or a
conference).

Column ParentLinkType
Reserved. This field holds a 0 value in the current interaction hierarchy model.

#DICTIONARY TYPE 11

Column RootCallID
This is used for local calls. It is a reference to the call for which this record was initiated. If this is the result of a
merge procedure, an interaction record is created where this value refers to the first call in an interaction
hierarchy.

Column RootIRID
A reference to the first record in an interaction hierarchy. The value is updated by a merge procedure.

Column MergeState
This is the result of a merge procedure execution. One of the following values:

1- Not_processed - the record was not processed by a merge procedure.

2- Incomplete - the merge is in a pending state; not all of the data is available for the merge.
3 - Complete - the merge is complete; the interaction details hierarchy can be used for analysis.

#DICTIONARY TYPE 23

Column Created
The GMT-equivalent date and time when the record was initiated.

Column Created_ts
The UTC-equivalent of the value of the CREATED field.

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Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to the G_TIMECODE table.

Column Terminated
The GMT-equivalent time when the record was terminated.

Column Terminated_ts
The UTC-equivalent of the value of the TERMINATED field.

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to the G_TIMECODE table.

Column GSYS_MSEQ
The sequence number that is assigned by the merge procedure.

Column GSYS_MSEQ_TS
The timestamp that is assigned by the merge procedure.

Index List
Code U C Table
IDX_G_IR_PXID G_IR
IDX_G_IR_RCID G_IR
IDX_G_IR_ROOTIRID_ G_IR
IDX_G_IR_IRID X G_IR
IDX_G_IR_USEQ G_IR
IDX_G_IR_SEQ G_IR

Table G_IR_HISTORY
This table contains information regarding all states, in chronological order, of the interaction, according to the
information supplied by the specific provider, such as T-Server, Interaction Server, or the Outbound Contact
Server. Whether ICON writes to this table is determined by the setting of one or more configuration options in the
[filter-data] section.

Column List
Name Code Data Type P M F AN
IRHID IRHID NUMERIC(16) X X X
IRID IRID VARCHAR(50) X
XSEQ XSEQ NUMERIC(19)
ChangeType CHANGETYPE INTEGER
RefID REFID VARCHAR(50)

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Name Code Data Type P M F AN

Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column IRHID
The unique ID of the interaction history record. This is the primary key.

Column IRID
The ID of the Interaction record.

Column XSEQ
Reserved

Column ChangeType
The type of change of interaction state. One of the following values:

1 - ir_created - Interaction creation

2 - ir_terminated - Interaction termination
3 - ir_merged - Interaction merge (result of a two-step transfer or a two-step conference)

#DICTIONARY TYPE 3

Column RefID
Reserved

Column Added
The GMT-equivalent data and time when the record was added as inherited from the T-Server TEvent.

Column Added_ts
The UTC-equivalent value of the ADDED field.

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Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_G_IR_H_XID G_IR_HISTORY
IDX_X_H_HIRID_SEQ G_IR_HISTORY

Table G_IS_LINK
This table contains information regarding the latest state of the intersite link. An intersite link allows you to
connect the information regarding two calls that originated on two different sites. The state is derived from the
information supplied by the T-Server application.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
LinkID LINKID VARCHAR(50) X
CallID CALLID VARCHAR(50) X X
IsLinkType ISLINKTYPE INTEGER X
RemoteLocation REMOTELOCATION VARCHAR(255)
State STATE INTEGER X
MergeState MERGESTATE INTEGER
Initiated INITIATED DATE X
Initiated_ts INITIATED_TS INTEGER
Initiated_tcode INITIATED_TCODE INTEGER
Terminated TERMINATED DATE
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
LastChange LASTCHANGE DATE X
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

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Column ID
This is the unique identifier. This is the primary key.

Column LinkID
This is the intersite link ID, which identifies the association between two calls.

Column CallID
The current call UUID.

Column IsLinkType
The type of IS-Link. One of the following values:

0 - bidirectional - Bidirectional IS-Link

1 - unidirectional - Unidirectional IS-Link
2 - source - Unidirectional IS-Link
3 - target - Unidirectional IS-Link

#DICTIONARY TYPE 27

Column RemoteLocation
The name of remote switch where the instance of the second call in the association is located.

Column State
The current link state. One of the following values:

0 - unknown - Reserved.
1 - active - IS-Link is active.
2 - terminated - IS-Link is terminated.
3 - failed - IS-Link is failed; no pair is expected on the other site.

#DICTIONARY TYPE 21

Column MergeState
The result of execution of merge procedure. One of the following values:

1 - not_processed - merge procedure has not processed this record yet

2 - incomplete - IS-Link has no pair
3 - complete - merge procedure completed

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#DICTIONARY TYPE 23

Column Initiated
The GMT-equivalent date and time when the link was initiated.

Column Initiated_ts
The UTC-equivalent value of the INITIATED field.

Column Initiated_tcode
A reference, derived from the value of the INITIATED_TS field, to a record in the G_TIMECODE table.

Column Terminated
The date and time when the link was terminated.

Column Terminated_ts
The UTC-equivalent value of the TERMINATED field.

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.

Column LastChange
The date and time of the last update to the link history.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGE field.

Column LastChange_tcode
A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_G_ISLINK_USEQ G_IS_LINK

Table G_IS_LINK_HISTORY
This table contains information regarding all of the states of the intersite link, in chronological order as derived
from data supplied by T-Server.

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Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
LinkID LINKID VARCHAR(50) X X
Seq SEQ INTEGER X
ChangeType CHANGETYPE INTEGER X
State STATE INTEGER
CallID CALLID VARCHAR(50)
PrevCallID PREVCALLID VARCHAR(50)
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
This unique, autonumbered ID of this record. This is the primary key.

Column LinkID
This is the intersite link ID, which identifies the association between two calls.

Column Seq
The sequence number of the changes in this link history.

Column ChangeType
IS-Link history record type: added, moved, or deleted. One of the following:

0 - unknown - Reserved
1 - added - IS-Link addition
2 - moved - IS-Link move
3 - deleted - IS-Link deletion

#DICTIONARY TYPE 22

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Column State
The link state of the history record. One of the following values:

0 - unknown - Reserved
1 - active - IS-Link is active
2 - terminated - IS-Link is terminated
3 - failed - IS-Link is failed; no pair is expected on the other site.

#DICTIONARY TYPE 21

Column CallID
A reference to the call that is currently associated with this history.

Column PrevCallID
A reference to the call that was previously associated with this history.

Column Added
The GMT-equivalent date and time when the history record was added.

Column Added_ts
The UTC-equivalent value of the ADDED field.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Table G_LOGIN_SESSION
This table contains information about agent login sessions. ICON inserts a record upon the creation of an agent
login session. ICON updates records, by marking them as deleted, at the time that the agent's login session
finishes. Whether ICON writes to this table is determined by the setting of one or more configuration options in
the [filter-data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
LoginSessionID LOGINSESSIONID VARCHAR(50) X
AgentID AGENTID INTEGER X
LoginID LOGINID INTEGER X
PlaceID PLACEID INTEGER X
State STATE INTEGER X
PrimaryDeviceID PRIMARYDEVICEID INTEGER

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Name Code Data Type P M F AN

SwitchID SWITCHID INTEGER
Created CREATED DATE X
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Terminated TERMINATED DATE
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
Reason REASON VARCHAR(50)
InternalReason INTERNALREASON INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of the record. This is the primary key.

Column LoginSessionID
The agent's login session ID (GUID).

Column AgentID
The DBID of the agent (person) configuration object in Configuration Server that logged in during this login
session. This value is 0 for situations where a person is not configured.

Column LoginID
The DBID of the login configuration object in Configuration Server (under switch) that the agent used to log in.
This value is 0 for interactions originating from Interaction Server.

Column PlaceID
The DBID of the Place configuration object in Configuration Server. This is used if the configuration contains
information regarding the place(s) where the agent is working.

Column State
State of the agent's login session. One of the following values:

0 - terminated - Login sessions is terminated

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1 - active - Login session is active

#DICTIONARY TYPE 81

Column PrimaryDeviceID
The DBID of the endpoint (DN) configuration object that the agent uses to first login within this login session.
This value is 0 for interactions originating from Interaction Server.

Column SwitchID
The DBID of the Switch configuration object in Configuration Server where the agent's login session was
detected.

Column Created
The GMT-equivalent date and time when the agent's login session started.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Terminated
The GMT-equivalent date and time when the agent's login session finished (terminated). This value is 0 for
interactions originating from Interaction Server.

Column Terminated_ts
The UTC-equivalent value of the TERMINATED field.

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.

Column Reason
This is the reason that the login session terminated.

Column InternalReason
This is the internal (system) reason of termination of the login session. One of the following values:

-1 - unknown - no special system reason specified (Reserved)

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0 (or null) - normal - no special system reason specified. Login session terminated normally.
1 - stuck - stuck login session detected
2 - device - device storage conflict in gcti login session manager
3 - agent - agent storage conflict in gcti login session manager
4 - cleanup - cleanup command received by gcti login session manager
5 - register - session terminated as result of information from event registered
6 - disconnect - session terminated as result of disconnect from server

#DICTIONARY TYPE 84

Index List
Code U C Table
IDX_G_LSESS_AGID G_LOGIN_SESSION
IDX_G_LSESS_LSID X G_LOGIN_SESSION

Table G_LOG_ATTRS
This table stores attributes about the messages stored in the G_LOG_MESSAGES table.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
LRID LRID NUMERIC(16) X
MESSAGE_ID MESSAGE_ID INTEGER X
ATTR_NAME ATTR_NAME VARCHAR(255) X
ATTR_VALUE ATTR_VALUE VARCHAR(255)

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column LRID
Same as G_LOG_MESSAGES.ID.

Column MESSAGE_ID
Same as G_LOG_MESSAGES.MESSAGE_ID.

Column ATTR_NAME
The name of the message attribute. For example, "PartitionID" or "Record_Count" for a corresponding
G_LOG_MESSAGES record that indicates purging of a partition has begun ("GSYS_PURGE_PARTITION
purge started ...")

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Column ATTR_VALUE
The value of the message attribute. For example:

"20080930" for an ATTR_NAME of "PartitionID" and

"2673" for an ATTR_NAME of "Record_Count"

Table G_LOG_GETIDRANGEREQ
An internal table that Solution Control Interface (SCI) uses for selecting log records. Refer to Framework
documentation for information about SCI and Message Server.

Column List
Name Code Data Type P M F AN
REQUESTID REQUESTID VARCHAR(50)
RECORD_SEQ RECORD_SEQ INTEGER X X
RECORD_ID RECORD_ID NUMERIC(16)

Table G_LOG_MESSAGES
This table stores messages from the stored procedures about merge operations, purge operations, and stuck calls.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
MESSAGE_ID MESSAGE_ID INTEGER
TIMEGENERATED TIMEGENERATED DATE
TIMEWRITTEN TIMEWRITTEN DATE
PRIORITY PRIORITY INTEGER
ORIGIN ORIGIN INTEGER
CATEGORY CATEGORY INTEGER
DATALEN DATALEN INTEGER
APPDBID APPDBID INTEGER
APPTYPE APPTYPE INTEGER
APPNAME APPNAME VARCHAR(255)
HOSTNAME HOSTNAME VARCHAR(128)
MESSAGETEXT MESSAGETEXT VARCHAR(255)

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column MESSAGE_ID
ID of log event. This is the same ID that is documented in Genesys 7.6 Combined Log Events. This is ID
recognized by Message Server.

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Column TIMEGENERATED
The GMT-equivalent date and time when the message was generated.

Column TIMEWRITTEN
The date and time when the message was written.

Column PRIORITY
Specifies priority of the log message. One of the following values:

0 - unknown
1 - debug
2 - information - Trace
3 - interaction
4 - error - Standard
5 - alarm

#DICTIONARY TYPE 32

Column ORIGIN
Specifies origin of the log message. One of the following values:

0 - connection
1 - communication
2 - application
3 - external
4 - management
5 - logcontrol

#DICTIONARY TYPE 34

Column CATEGORY
Specifies category of the log message. One of the following values:

0 - default
1 - alarm
2 - audit

#DICTIONARY TYPE 33

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Column DATALEN
Size of the buffer required to get packed attributes associated with this log event.

Column APPDBID
The DBID of application that is related to this log event.

Column APPTYPE
The type of application that is related to this log event.

Column APPNAME
Name of the application having APPDBID that is related to this log event. If the application is ICON itself, then
this field provides the name of the stored procedure which created this record in the following format:

ICON DB: <stored procedure name>

For example:

ICON DB: GSYSPurge76

Column HOSTNAME
Name of the host where the application related to this log event runs.

Column MESSAGETEXT
The text of the message. For ICON purge operations, this field stores information about either the name of the
table being purged and its purge status or the status of a purge partition; for example:

GSYS_PURGE_PARTITION purge started...

IDB:Purge-table:G_CALL_STAT initiated...
IDB:Purge-table:G_CALL_STAT completed...
...
GSYS_PURGE_PARTITION purge completed

If the purge procedure cannot start, for some reason, ICON logs "ERROR:wrong parameters" to this field.

Table G_PARTY
This table contains information regarding the latest state of the party involved in an interaction according to
information received from T-Server or Interaction Server. Whether ICON writes to this table is determined by the
setting of one or more configuration options in the [filter-data] section.

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Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
PartyID PARTYID VARCHAR(50) X
PartyGUID PARTYGUID VARCHAR(50) X
Type TYPE INTEGER X
PRole PROLE INTEGER X
ParentPartyID PARENTPARTYID VARCHAR(50)
ParentLinkType PARENTLINKTYPE INTEGER
CallID CALLID VARCHAR(50) X X
State STATE INTEGER X
EndPointDN ENDPOINTDN VARCHAR(255) X
EndPointID ENDPOINTID INTEGER X X
EndPointType ENDPOINTTYPE INTEGER X
TenantID TENANTID INTEGER
AgentID AGENTID INTEGER X
CCEvent CCEVENT INTEGER
CCEventCause CCEVENTCAUSE INTEGER
Created CREATED DATE X
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Terminated TERMINATED DATE
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
LastChange LASTCHANGE DATE X
LastChange_ts LASTCHANGE_TS INTEGER
LastChange_tcode LASTCHANGE_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of the party record. This is the primary key.

Column PartyID
The unique ID of the association between the party and the call, generated by ICON. This is changed when the
party moves from one call to a different call.

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Column PartyGUID
The unique ID of the party instance, generated by ICON. This ID remains unchanged during the lifetime of the
party.

Column Type
The party type. One of the following values:

0 - unknown - Reserved
1 - internal - party is associated with a device defined in the switch configuration
2 - external - party is associated with a device not defined in the switch configuration
3 - MULTIMEDIA Place - Place associated with the party
4 - MULTIMEDIA Interaction Queue - party is associated with a script of type "Interaction Queue"
5 - MULTIMEDIA Interaction Workbin - party is associated with a script of type "Interaction Workbin"
6 - MULTIMEDIA Routing Strategy - party is associated with a script of type "Simple Strategy"

#DICTIONARY TYPE 9

Column PRole
Party role. One of the following values:

0 - unknown - Reserved for future use

1 - observer - indicates that the supervisor was observing service

#DICTIONARY TYPE 10

Column ParentPartyID
The association with the other party, which is established as result of different call scenarios (ParentLinkType).
One of the following values:

0 - unknown - Reserved
1 - consultation - the ParentPartyID refers to the held party from the primary call
2 - transfer - the PartyPartyID refers to the party record of the call from which the party was transferred
3 - conference - the PartyPartyID refers to the party record of the call from which the party was conferenced
4 - divert - the PartyPartyID refers to the party record of the call that was diverted to this party
5 - route - the ParentPartyID refers to the party record of the call that was routed to this party

#DICTIONARY TYPE 11

Column ParentLinkType
The type of association with the other party (identified by ParentPartyID) established as result of different call

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scenarios. One of the following values:

0 - unknown - Reserved
1 - consultation - the ParentPartyID refers to the held party from the primary call
2 - transfer - the PartyPartyID refers to the party record of the call from which the party was transferred
3 - conference - the PartyPartyID refers to the party record of the call from which the party was conferenced
4 - divert - the PartyPartyID refers to the party record of the call that was diverted to this party
5 - route - the ParentPartyID refers to the party record of the call that was routed to this party

#DICTIONARY TYPE 11

Column CallID
The current ID as inherited from T-Server or Interaction Server.

Column State
The current state of party. In PREVSTATE column - previous party state. One of the following values:

0 - unknown - state in which there is no relationship between the call and the device
1 - initiated - Reserved
2 - alerting - state in which an attempt is being made to connect an interaction to a device. Typically, the call is
being presented for the purpose of having the device connect to the interaction and the user is made aware that the
interaction is being delivered at the device
3 - connected - state in which the device is actively participating in the interaction
4 - hold - state in which the device is inactively participating in the call. This state includes logical participation in
a call while physical participation is suspended
5 - queued - state in which interaction progression is suspended or made inactive while awaiting some form of
action. Examples include: a call is parked at a device, a call is queued at a distribution mechanism, waiting for an
agent to become available, etc
6 - fail - state in which call progression has been aborted

#DICTIONARY TYPE 8

Column EndPointDN
The name of the endpoint.

Column EndPointID
The DBID of the endpoint. For DNs, this DBID is equivalent to GC_ENDPOINT.ID. For script objects of type
Interaction Queues, Interaction Workbins, and Routing Strategies, this is equivalent to GC_SCRIPT.ID. For Place
objects, this is equivalent to GC_PLACE.ID.

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Column EndPointType
The type of the endpoint. One of the following values:

0-Unknown DN type
1-Extension
2-ACD Position
3-ACD Queue
4-Routing Point
5-Virtual Queue
6-Virtual Routing Point
7-Voice Treatment Port
8-Voice Mail
9-Mobile Station
10-Call Processing Port
11-Fax
12-Modem
13-Music Port
14-Trunk
15-Trunk Group
16-Tie Line
17-Tie Line Group
18-Mixed
19-External Routing Point
20-Network Destination
21-Service Number
22-Routing Queue
23-Communication DN
24-E-mail Address
25-Voice over IP Port
26-Video over IP Port
27-Chat
28-CoBrowse
29-Voice over IP Service
30-Workflow
31-Access Resource
32-GVP DID

This value is the same that is stored in GC_ENDPOINT.TYPE, if the endpoint is a voice DN. If the endpoint is
one of the following, the value of this field is the same as that stored in GC_SCRIPT.TYPE:

Interaction Queue

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Interaction Workbin
Routing Strategy

If the endpoint is Agent Place, the value of this field is 0 (zero).

# DICTIONARY TYPE 505

Column TenantID
The DBID of the Tenant configuration object that is associated with either the T-Server Switch or the Interaction
Server Switch.

Column AgentID
The DBID of the agent that is associated with the party.

Column CCEvent
A call control event that is associated with the party state change. In G_PARTY - the party termination event. One
of the following values:

-1 - unknown
0 - bridged
1 - connection_cleared
2 - delivered
3 - established
4 - failed
5 - held
6 - offered
7 - originated
8 - queued
9 - retrieved
10 - service_initiated
11 - transferred
12 - conferenced
13 - diverted

#DICTIONARY TYPE 30

Column CCEventCause
The cause that is associated with the party state change and the call control event. In G_PARTY, the cause of the
Party termination event. One of the following values:

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0 - unknown - Reserved
1 - busy
2 - conference
3 - distributed
4 - distribution_delay
5 - entering_distribution
6 - normal
7 - redirected
8 - single_step_conference
9 - single_step_transfer
10 - transfer

#DICTIONARY TYPE 31

Column Created
The GMT-equivalent date and time when the party was associated with the call.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to the G_TIMECODE table.

Column Terminated
The GMT-equivalent date and time when the party was released from the call.

Column Terminated_ts
The UTC-equivalent value of the TERMINATED field.

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to the G_TIMECODE table.

Column LastChange
The GMT-equivalent date and time of the last state change of the party.

Column LastChange_ts
The UTC-equivalent value of the LASTCHANGED field.

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Column LastChange_tcode
A reference, derived from the value of the LASTCHANGED_TS field, to the G_TIMECODE table.

Index List
Code U C Table
IDX_G_PARTY_PPID G_PARTY
IDX_G_PARTY_PID X G_PARTY

Table G_PARTY_HISTORY
This table contains information regarding all the states, in chronological order, of the voice call party, according
to information received from the T-Server or Interaction Server application. Whether ICON writes to this table is
determined by the setting of one or more configuration options in the [filter-data] section.

Column List
Name Code Data Type P M F AN
PHID PHID NUMERIC(16) X X X
PartyID PARTYID VARCHAR(50) X X
PSeq PSEQ INTEGER X
CSeq CSEQ INTEGER X
ChangeType CHANGETYPE INTEGER
CCEvent CCEVENT INTEGER
CCEventCause CCEVENTCAUSE INTEGER
State STATE INTEGER X
Type TYPE INTEGER
PrevState PREVSTATE INTEGER
PrevSEnter PREVSENTER DATE
PrevSEnter_ts PREVSENTER_TS INTEGER
PrevSEnter_tcode PREVSENTER_TCODE INTEGER
ParentPartyID PARENTPARTYID VARCHAR(50)
ParentLinkType PARENTLINKTYPE INTEGER
EndpointID ENDPOINTID INTEGER X
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

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Column PHID
The party history record ID. This is the primary key.

Column PartyID
The unique ID of the association between the party and the call. This is changed when the party is moved from
one call to a different call.

Column PSeq
The sequence number of the party state change in scope for this party.

Column CSeq
The sequence number of the party state change in the scope of call.

Column ChangeType
The type of change of party state. One of the following values:

1 - party_created
2 - party_terminated
3 - party_statechanged
4 - party_fsmerror (Low level party state transition failure)
5 - party_fsm2error )CSTA party state error)

#DICTIONARY TYPE 2

Column CCEvent
The call control event that is associated with the party state change. (In G_PARTY, this is the party termination
event.) One of the following values:

-1 - unknown
0 - bridged
1 - connection_cleared
2 - delivered
3 - established
4 - failed
5 - held
6 - offered
7 - originated
8 - queued
9 - retrieved
10 - service_initiated

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11 - transferred
12 - conferenced
13 - diverted

#DICTIONARY TYPE 30

Column CCEventCause
The cause associated with the party state change and the call control event. (In G_PARTY, the cause of the Party
termination event.) One of the following values:

0 - unknown (Reserved)
1 - busy
2 - conference
3 - distributed
4 - distribution_delay
5 - entering_distribution
6 - normal
7 - redirected
8 - single_step_conference
9 - single_step_transfer
10 - transfer

#DICTIONARY TYPE 31

Column State
The current state of party. One of the following values:

0 - unknown - state in which there is no relationship between the call and the device
1 - initiated - Reserved
2 - alerting - state in which an attempt is being made to connect a call to a device. Typically, the call is being
presented for the purpose of having the device connect to the call and the user is made aware that the call is being
delivered at the device
3 - connected - state in which the device is actively participating in the call
4 - hold - state in which the device is inactively participating in the call. This state includes logical participation in
a call while physical participation is suspended
5 - queued - state in which call progression is suspended or made inactive while awaiting some form of action.
Examples include: a call is parked at a device, a call is queued at a distribution mechanism, waiting for an agent to
become available, etc
6 - fail - state in which call progression has been aborted

#DICTIONARY TYPE 8

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Column Type
The party type. One of the following values:

0 - unknown - Reserved
1 - internal - party is associated with a device defined in the switch configuration
2 - external - party is associated with a device not defined in the switch configuration
3 - MULTIMEDIA Place - Place associated with the party
4 - MULTIMEDIA Interaction Queue - party is associated with a script of type "Interaction Queue"
5 - MULTIMEDIA Interaction Workbin - party is associated with a script of type "Interaction Workbin"
6 - MULTIMEDIA Routing Strategy - party is associated with a script of type "Simple Strategy"

#DICTIONARY TYPE 9

Column PrevState
The previous state of party. One of the following values:

0 - unknown - state in which there is no relationship between the call and the device
1 - initiated - Reserved
2 - alerting - state in which an attempt is being made to connect a call to a device. Typically, the call is being
presented for the purpose of having the device connect to the call and the user is made aware that the call is being
delivered at the device
3 - connected - state in which the device is actively participating in the call
4 - hold - state in which the device is inactively participating in the call. This state includes logical participation in
a call while physical participation is suspended
5 - queued - state in which call progression is suspended or made inactive while awaiting some form of action.
Examples include: a call is parked at a device, a call is queued at a distribution mechanism, waiting for an agent to
become available, etc
6 - fail - state in which call progression has been aborted

#DICTIONARY TYPE 8

Column PrevSEnter
The GMT-equivalent date and time of the previous party state change.

Column PrevSEnter_ts
The UTC-equivalent value of the PREVSENTER field.

Column PrevSEnter_tcode
A reference, derived from the value of the PREVSENTER_TS field, to a record in the G_TIMECODE table.

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Column ParentPartyID
The ID of the associated party.

Column ParentLinkType
The type of the association between the two parties. One of the following values:

0 - unknown
1 - consultation
2 - transfer
3 - conference
4 - divert
5 - route

#DICTIONARY TYPE 11

Column EndpointID
Depending on the scenario, this field holds one of the following values:

-NULL, for an external party (such as one originating from an unmonitored device)
-The DBID of the local (monitored) device to which the interaction was diverted or transferred (for single-step
transfer scenarios only).
-The DBID of the local device, for the first record in the party's history (at party creation).
-NULL, for a local device, where the record represents neither the first nor last record in the party's history
-0, for the last record in the party's history (reflecting normal party termination)

Column Added
The GMT-equivalent date and time of the record.

Column Added_ts
The UTC-equivalent of the value of the ADDED field.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_G_PARTY_H_PID G_PARTY_HISTORY

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Table G_PARTY_STAT
This table contains information regarding party statistics which are summarized upon termination of the party.
Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-
data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
PartyID PARTYID VARCHAR(50) X
TT_ALERTING TT_ALERTING INTEGER
TT_CONNECTED TT_CONNECTED INTEGER
TT_HOLD TT_HOLD INTEGER
TT_QUEUED TT_QUEUED INTEGER
TT_ACW TT_ACW INTEGER
CNT_ALERTING CNT_ALERTING SMALLINT
CNT_CONNECTED CNT_CONNECTED SMALLINT
CNT_HOLD CNT_HOLD SMALLINT
CNT_QUEUED CNT_QUEUED SMALLINT
CNT_ACW CNT_ACW SMALLINT
TT_ON_ALERT TT_ON_ALERT INTEGER
TT_ON_HOLD TT_ON_HOLD INTEGER
TT_ON_QUEUE TT_ON_QUEUE INTEGER
TT_ON_CONNECTED TT_ON_CONNECTED INTEGER
T_DURATION T_DURATION INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER
PM_EXT_1 PM_EXT_1 INTEGER
PM_EXT_2 PM_EXT_2 INTEGER
PM_EXT_3 PM_EXT_3 INTEGER
PM_EXT_4 PM_EXT_4 INTEGER
PM_EXT_5 PM_EXT_5 INTEGER
PM_EXT_6 PM_EXT_6 INTEGER
PM_EXT_7 PM_EXT_7 INTEGER
PM_EXT_8 PM_EXT_8 INTEGER
PM_EXT_9 PM_EXT_9 INTEGER
PM_EXT_10 PM_EXT_10 INTEGER

Column ID
The unique, autonumbered ID of the record. This is the primary key.

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Column PartyID
The ID of party for which metrics were calculated.

Column TT_ALERTING
The total time, in seconds, that the party spent in the ALERTING state. This represents the sum of all the
durations of the time intervals of when the party was in the ALERTING state.

Column TT_CONNECTED
The total time, in seconds, that the party spent in the CONNECTED state. This represents the sum of all the
durations of the time intervals when the party was in the CONNECTED state. The states of other parties in the
call do not affect this metric.

Column TT_HOLD
The total time, in seconds, that the party spent in the HOLD state. This represents the sum of all the durations of
the time intervals when the party was in the HOLD state.

Column TT_QUEUED
The total time, in seconds, that the party spent in the QUEUED state. This represents the sum of all the durations
of the time intervals when the party was in the QUEUED state.

Column TT_ACW
The total time, in seconds, that the party spent in the After Call Work (ACW) state. This is the sum of all the
durations of the time intervals when the party was in the ACW state.

Column CNT_ALERTING
The number of times that the party changed state to ALERTING.

Column CNT_CONNECTED
The number of times that the party changed state to CONNECTED.

Column CNT_HOLD
The number of times that the party changed state to HOLD.

Column CNT_QUEUED
The number of times that the party changed state to QUEUED.

Column CNT_ACW
A flag indicating whether the ACW state is the present for this party. One of the following values:

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0 - indicates that the ACW state was not present for this party.
1 - indicates that the ACW state was present for this party.

Column TT_ON_ALERT
The total time, in seconds, that there was another party in a call in the ALERTING state. This represents the sum
of all the durations of the time intervals when there was at least one other party in a call which was in the
ALERTING state.

Column TT_ON_HOLD
The total time, in seconds, that there was another party in a call in the HOLD state. This represents the sum of all
the durations of the time intervals when there was at least one other party in a call which was in the HOLD state.

Column TT_ON_QUEUE
The total time, in seconds, that there was another party in a call in the QUEUED state. This is the sum of all the
durations of the time intervals when there was at least one other party in a call which was in the QUEUED state.

Column TT_ON_CONNECTED
The total time, in seconds, that all parties in a call in the CONNECTED state during the lifetime of the party. This
represents the sum of all the durations of the time intervals when all parties were in the CONNECTED state
during the lifetime of this party.

Column T_DURATION
The life time of the party.

Column PM_EXT_1 through PM_EXT_10

Reserved

Index List
Code U C Table
IDX_G_PARTY_STAT_PID X G_PARTY_STAT

Table G_PROV_CONTROL
This table contains information about the counters that ICON uses to populate the GSYS_SEQ and the
GSYS_USEQ fields in all IDB tables. The counters are updated with configured reservation.

Column List
Name Code Data Type P M F AN
DomainID DOMAINID INTEGER X X
PrimaryID PRIMARYID INTEGER X X

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Name Code Data Type P M F AN

ProviderTag PROVIDERTAG INTEGER X X
SeqCounter SEQCOUNTER BIGINT
SeqCurrent SEQCURRENT BIGINT
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column DomainID
Reserved

Column PrimaryID
The DBID of the primary ICON in an HA pair. The primary ICON application writes this information.

Column ProviderTag
The ID of the provider class. One of the following values:

0 - unknown - Reserved
1 - gcc - Call control information provider
2 - gls - Login session information provider
3 - gud - User data information provider
4 - gos - Outbound extensions information provider
5 - cfg - Configuration information provider
6 - vq - Virtual queue information provider

#DICTIONARY TYPE 26

Column SeqCounter
The value of the counter. This field is incremented by ICON.

Column SeqCurrent
This field contains information regarding the most recent value that was written to the GSYS_SEQ(USEQ) fields.
It is populated with a configured delay (default: 60 seconds).

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Table G_ROUTE_RESULT
This table contains information regarding the results of the routing of a specific voice call, according to the
information passed from the Universal Routing Server through either the T-Server or Interaction Server
application.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(16) X X X
CallID CALLID VARCHAR(50) X
ConnID CONNID VARCHAR(50) X
PartyID PARTYID VARCHAR(50) X
IRID IRID VARCHAR(50)
EndPointID ENDPOINTID INTEGER
RTargetRuleSelected RTARGETRULESELECTED VARCHAR(255)
RTargetObjectSelected RTARGETOBJECTSELECTED VARCHAR(255)
RTargetTypeSelected RTARGETTYPESELECTED INTEGER
RTargetAgentSelected RTARGETAGENTSELECTED VARCHAR(255)
RTargetPlaceSelected RTARGETPLACESELECTED VARCHAR(255)
RRequestedSkillComb RREQUESTEDSKILLCOMB VARCHAR(255)
RStrategyName RSTRATEGYNAME VARCHAR(255)
RTenant RTENANT VARCHAR(255)
DestEndPointDN DESTENDPOINTDN VARCHAR(255)
DestEndPointID DESTENDPOINTID INTEGER
DestEndPointType DESTENDPOINTTYPE INTEGER
Result RESULT INTEGER X
Duration DURATION INTEGER
Created CREATED DATE X
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Terminated TERMINATED DATE
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

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Column CallID
The unique ID of the interaction.

Column ConnID
The T-Server event connection ID. This is preserved for backward compatibility.

Column PartyID
The ID of the party record for the party that is associated with the routing point.

Column IRID
Reference to record in interaction hierarchy table (G_IR).

Column EndPointID
The DBID of the routing point device.

Column RTargetRuleSelected
A copy of the data that was attached by the URS with the RTargetRuleSelected key.

Column RTargetObjectSelected
A copy of the data that was attached by the URS with the RTargetObjectSelected key.

Column RTargetTypeSelected
Route target type - copy of the data that was attached by the URS with the RTargetTypeSelected key. One of the
following values:

0 - agent - Agent
1 - agent_place - Place
2 - agent_group - Agent group
3 - place_group - Place group
4 - route_point - Routing point
5 - queue - Queue
6 - queue_group - Queue group
7 - switch - Switch
8 - reg_dn - Regular DN
9 - campaign - Campaign
10 - campaign_group - Campaign group
11 - calling_list - Calling list
12 - campaign_calling_list - Campaign Calling list
13 - tenant - Tenant

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14 - staging_area - Staging area

15 - routing_strategy - Routing strategy
100 - default - Default target
101 - destination_label - Destination label
102 - persistent_queue - Persistent queue
103 - workbin - Workbin

#DICTIONARY TYPE 29

Column RTargetAgentSelected
A copy of the data that was attached by the URS with the RTargetAgentSelected key

Column RTargetPlaceSelected
A copy of the data that was attached by URS with the RTargetPlaceSelected key.

Column RRequestedSkillComb
A copy of the data that was attached by URS with the RRequestedSkillCombination key.

Column RStrategyName
A copy of the data that was attached by the URS with the RStrategyName key, only if URS routed the interaction.
This strategy name must be less than 256 characters; otherwise, ICON may stop writing interaction records to
IDB. If URS did not route the interaction, then the value of this field will be null.

Column RTenant
A copy of the data that was attached by the URS with the RTenant key.

Column DestEndPointDN
The DN name to which a call is successfully routed.

Column DestEndPointID
The DBID of the configured DN to which the interaction is routed.

Column DestEndPointType
The routing type of the configured DN to which voice call or Multimedia interaction is successfully routed. Refer
to the Appendix for a listing of permissible values.

#DICTIONARY TYPE 505

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Column Result
The result of the routing operation. One of the following values:

0 - unknown - Reserved
1 - success - the routing was successful
2 - failure - the routing attempt failed (if a voice call or chat was abandoned, etc)
102 - distributed_to_default - call was routed to the default destination after the URS timeout expired
103 - routed_by_switch - call was routed by the switch
105 - other_reasons - the routing was unsuccessful due to some other reasons (unclassified)
133 - ixn_server_timeout - routing timeout expired on Interaction Server (open media interactions only)
134 - ixn_taken_out - an interaction is taken (pulled out) from strategy by Interaction Server (open media
interactions only)

#DICTIONARY TYPE 28

Column Duration
The duration of the routing dialog. For successful routing, this is the time between the EventRouteRequest and the
EventRouteUsed.

Column Created
The GMT-equivalent date and time when the record was created as inherited from T-Server or Interaction Server.

Column Created_ts
The UTC-equivalent time of the value in the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in G_TIMECODE table.

Column Terminated
The GMT-equivalent date and time when the record was terminated, as inherited from T-Server (EventRouteUsed
or EventAbandoned TEvents) or Interaction Server.

Column Terminated_ts
The UTC-equivalent time of the value in the TERMINATED field.

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to a record in G_TIMECODE table.

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Table G_SECURE_USERDATA_HISTORY
This table records the changes in the UserData attribute of TEvents associated with voice calls and changes in the
isOnline attribute of events associated with chat sessions. In addition, ICON may record the change history of the
Reasons and Extensions attributes of voice interactions as well as any other attributes of a call that are not
recorded in the G_CALL_HISTORY and the G_PARTY_HISTORY_TABLE, if configured to gather data from
Interaction Concentrator.

One prerequisite is that ICON must be able to determine that such data is associated with a specific interaction
and that this association is known at run time. ICON's writing to this table is also determined by the setting of one
or more configuration options in the [filter-data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(19) X X X
CallID CALLID VARCHAR(50) X
PartyID PARTYID VARCHAR(50)
EndPointID ENDPOINTID INTEGER
EndPointDN ENDPOINTDN VARCHAR(255)
AgentID AGENTID INTEGER
SwitchID SWITCHID INTEGER
KeyName KEYNAME VARCHAR(64) X
ChangeType CHANGETYPE INTEGER X
KSeq KSEQ INTEGER X
CSEQ CSEQ INTEGER X
Type TYPE INTEGER X
KEYID KEYID INTEGER X
Value VALUE VARCHAR(255)
Added ADDED DATE
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

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Column CallID
This field points to the record in the G_CALL table that represents the call to which the data is attached. This field
may be NULL, if the user data came with the EventUserEvent.

Column PartyID
This field points to the record in the G_PARTY table that represents the party who added, changed, or deleted the
data. Any one of the following attributes can be the source of attached data:
o AttributeUserData
o AttributeExtensions
o AttributeReason
With a change in the data in AttributeUserData and upon receipt of AttachedDataChangedEvent, then PartyID is
defined by the ThirdPartyDN attribute, if any exists.

Column EndPointID
This field contains the DBID of the endpoint where data was added, changed, or deleted. If the data was taken
from the event that caused the creation of the respective call, then this is the first party that created in the call. If
the data was taken from the AttachedDataChangedEvent, then the party is defined by the ThirdPartyDN attribute,
if any exist. Otherwise, this is the party that is defined by the ThisDN attribute (if any). For the rest of changes,
the party is defined by the ThisDN attribute.

Column EndPointDN
The device number that is associated with the data.

Column AgentID
This field contains the DBID of the agent who changed the data. This is the agent who logged into the endpoint
that is associated with the data change (if this information is available in the run time).

Column SwitchID
This field contains the DBID of the Switch object that owns the endpoint that is associated with the change. If the
EndPointID field is NULL, then so is the field SwitchID, and vice versa.

Column KeyName
This is the KeyName field. It records the name of the user data key that changed its value. The user determines
which keys should be recorded by specifying them in ICON's configuration of user data.

Column ChangeType
This field specifies the type of change that caused the record to appear in the table. One of the following values:

1 - created - the value of the key has been attached to the call at the moment the call was created. If this is true,
then both the OldCharValue and the OldIntValue fields have the value: NULL

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2 - added - the value of the key that has just been added. If this is true, then both the OldCharValue and the
OldIntValue fields have the value: NULL
3 - updated - the value of the key has changed. If this is true, then either the OldCharValue or the OldIntValue
field (depending of the data type) contains the previous value of the key
4 - deleted - the key has been deleted from the user data. If this is true, then both the CharValue and the IntValue
fields are equal to NULL, and the OldCharValue or the OldIntValue field (depending of data type) contains the
last value of the key
5 - terminated - the value of the key at the call termination

#DICTIONARY TYPE 19

Column KSeq
The sequential number of the change of the value of the specific key associated with the call. The changes of a
key are numbered separately for every call that the key is associated with. Numbering starts with 1.

Column CSEQ
The sequence number that corresponds to the party history.

Column Type
The type of the data source: extensions, reasons, or attached (user) data. One of the following values:

1 - userdata
2 - reasons
3 - extensions
4 - attributes (reserved for future use)
5 - mcr_workbin

#DICTIONARY TYPE 20

Column KEYID
The ID of the key name.

Column Value
This field contains the character value of the key. The value is non-NULL unless one of the following conditions
is met:

DataType != STRING
or
ChangeType = DELETED;
otherwise the value is NULL.

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Column Added
The GMT-equivalent date and time when the key was changed as inherited from T-Server (or other data
provider).

Column Added_ts
This UTC-equivalent value of the ADDED field.

Column Added_tcode
A reference, derived from the ADDED_TS field, to a record in the G_TIMECODE table.

Table G_SYNC_CONTROL
This table contains information about the last events stored by different ICON instances. This information is used
during the HA synchronization.

Column List
Name Code Data Type P M F AN
DomainID DOMAINID INTEGER X X
PrimaryID PRIMARYID INTEGER X X
ProviderTag PROVIDERTAG INTEGER X X
ClusterID CLUSTERID INTEGER X X
ProviderID PROVIDERID INTEGER X
EventTimeSec EVENTTIMESEC INTEGER
EventTimeUsec EVENTTIMEUSEC INTEGER
SessionID SESSIONID VARCHAR(64)
EventID EVENTID VARCHAR(255)
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column DomainID
Reserved

Column PrimaryID
The DBID of the primary ICON in an HA pair. The primary ICON application writes this information.

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Column ProviderTag
The ID of the provider class. One of the following values:

0 - unknown - Reserved
1 - gcc - Call control information provider
2 - gls - Login session information provider
3 - gud - User data information provider
4 - gos - Outbound extensions information provider
5 - cfg - Configuration information provider
6 - vq - Virtual queue information provider

#DICTIONARY TYPE 26

Column ClusterID
The DBID of the primary server in the HA pair of the provider (such as the primary T-Server or primary
Outbound Contact Server).

Column ProviderID
The DBID of the specific provider instance that supplied this event.

Column EventTimeSec
The time, in seconds, when this event was generated at the provider.

Column EventTimeUsec
The time, in milliseconds, when this event was generated at the provider.

Column SessionID
The session identifier (if supplied) that corresponds to the event.

Column EventID
The event identifier as reported by the provider.

Table G_TIMECODE
This table expands the timecode values, referenced in other tables as *_TCODE, into specific time value entities,
such as month name, day of the week, day of the month, and so on. The table should be pre-populated before
using it.

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Column List
Name Code Data Type P M F AN
ID ID INTEGER X
TC_MIN TC_MIN INTEGER X
TC_HOUR TC_HOUR INTEGER X
TC_DAY TC_DAY INTEGER X
TC_WEEKDAY TC_WEEKDAY INTEGER X
TC_WEEK TC_WEEK INTEGER X
TC_MONTH TC_MONTH INTEGER X
TC_YEAR TC_YEAR INTEGER X
TC_DAYNAME TC_DAYNAME VARCHAR(20)
TC_WEEKNAME TC_WEEKNAME VARCHAR(30)
TC_MONTHNAME TC_MONTHNAME VARCHAR(20)
TC_H TC_H INTEGER
TC_Q TC_Q INTEGER

Column ID
The timecode value. This corresponds to *_TCODE fields, such as CREATED_TCODE, ADDED_TCODE,
DELETED_TCODE, and LASTCHANGE_TCODE in other tables.

Column TC_MIN
The number of minutes corresponding to this timecode.

Column TC_HOUR
The number of hours corresponding to this timecode.

Column TC_DAY
The day of the month corresponding to this timecode.

Column TC_WEEKDAY
The day of the week corresponding to this timecode.

Column TC_WEEK
The number of the week in which this timecode falls.

Column TC_MONTH
The month number corresponding to this timecode.

Column TC_YEAR
The year value corresponding to this timecode.

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Column TC_DAYNAME
The name of the weekday corresponding to this timecode.

Column TC_WEEKNAME
The name of the week in which this timecode falls.

Column TC_MONTHNAME
The month name corresponding to this timecode.

Column TC_H
The hour corresponding to this timecode.

Column TC_Q
The quarter in which this timecode falls.

Table G_USERDATA_HISTORY
This table records the changes in the UserData attribute of TEvents associated with voice calls and changes in the
isOnline attribute of events associated with chat sessions. In addition, ICON may record the change history of the
Reasons and Extensions attributes of voice interactions as well as any other attributes of a call that are not
recorded in the G_CALL_HISTORY and the G_PARTY_HISTORY_TABLE, if configured to gather data from
Interaction Concentrator.

One prerequisite is that ICON must be able to determine that such data is associated with a specific interaction
and that this association is known at run time. ICON's writing to this table is also determined by the setting of one
or more configuration options in the [filter-data] section.

Column List
Name Code Data Type P M F AN
ID ID NUMERIC(19) X X X
CallID CALLID VARCHAR(50) X
PartyID PARTYID VARCHAR(50)
EndPointID ENDPOINTID INTEGER
EndPointDN ENDPOINTDN VARCHAR(255)
AgentID AGENTID INTEGER
SwitchID SWITCHID INTEGER
KeyName KEYNAME VARCHAR(64) X
ChangeType CHANGETYPE INTEGER X
KSeq KSEQ INTEGER X
CSEQ CSEQ INTEGER X
Type TYPE INTEGER X
KEYID KEYID INTEGER X
Value VALUE VARCHAR(255)

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Name Code Data Type P M F AN

Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ BIGINT
GSYS_USEQ GSYS_USEQ BIGINT
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key .

Column CallID
This field points to the record in the G_CALL table that represents the call to which the data is attached. This field
may be NULL, if the user data came with the EventUserEvent.

Column PartyID
This field points to the record in the G_PARTY table that represents the party who added, changed, or deleted the
data. Any one of the following attributes can be the source of attached data:
- AttributeUserData
- AttributeExtensions
- AttributeReason
With a change in the data in AttributeUserData and upon receipt of AttachedDataChangedEvent, then PartyID is
defined by the ThirdPartyDN attribute, if any exists. Otherwise, this filed is empty.

Column EndPointID
This field contains the DBID of the endpoint that added, changed, or deleted the data. If the data was taken from
the event that caused the creation of the respective call, then this is the first party created in the call. If the data
was taken from the AttachedDataChangedEvent, then the party is defined by the ThirdPartyDN attribute, if any
exist. Otherwise, this is the party that is defined by the ThisDN attribute (if any). For the rest of changes, the party
is defined by the ThisDN attribute.

Column EndPointDN
The device number that is associated with the data.

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Column AgentID
This field contains the DBID of the agent object that represents the person who changed the data. This is the agent
who logged into the endpoint that is associated with the data change (if this information is available in the run
time).

Column SwitchID
This field contains the DBID of the Switch object that owns the endpoint that is associated with the change. If the
EndPointID field is NULL, then so is the field SwitchID, and vice versa.

Column KeyName
For voice interactions, this field records the name of the UserData key whose value was changed. The user
determines which keys should be recorded by specifying them in the ICON configuration user data specification.

For chat interactions, this field's value is _attr_is_online.

Column ChangeType
This field specifies the type of change for this record. One of the following values:

1 - created
For voice interactions, '1' indicates that the value of the key was attached to the call at the moment the call was
created.

For chat interactions, ICON assigns a change type of '1' upon receipt of an eventInteractionSubmitted event with
an isOnline attribute setting of true.

2 - added
For voice interactions, '2' indicates that the value of the key has just been added.

3 - updated
For voice interactions, '3' indicates that the value of the key has changed.

For chat interactions, ICON assigns a change type of '3' upon receipt of an eventPropertiesChanged event with an
isOnline attribute setting of either true or false.

4 - deleted
For voice interactions, '4' indicates that the key has been deleted from UserData.

5 - terminated
For voice interactions, '5' indicates that ICON records the value of the key upon call termination.

For chat interactions, ICON assigns a change type of '5' upon receipt of an eventProcessingStopped event with an

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isOnline attribute setting of either true or false.

#DICTIONARY TYPE 19

Column KSeq
The sequential number of the change of the value of the specific key associated with the call. The changes of a
key are numbered separately for every call that the key is associated with. Numbering starts with 1.

Column CSEQ
The sequence that corresponds to the G_PARTY_HISTORY.

Column Type
The type of the data source: extensions, reasons, or attached data (userdata), or properties of a multimedia (MCR)
workbin instance. One of the following values:

1 - userdata
2 - reasons
3 - extensions
4 - attributes (reserved for future use)
5 - mcr_workbin

#DICTIONARY TYPE 20

Column KEYID
The ID of the key name. ICON hardcodes the value of 9995 for chat interactions.

Column Value
For voice interactions, this field contains the character value of the key. The value is non-NULL unless one of the
following conditions is met:

o The DataType != STRING or

o The ChangeType = DELETED

Otherwise, the value is NULL.

For chat interactions, ICON writes the value of the isOnline attribute of the triggering event from Interaction
Server. One of the following:

0 - chat session has been stopped

1 - chat session is alive

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Column Added
This GMT-equivalent date and time when the key was changed as provided by T-Server (or other data provider).

Column Added_ts
The UTC-equivalent value of the ADDED field.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

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Chapter 3: Outbound Contact Schema

Diagram Data Model

GO_CampProp_Hist
ID NUMBER(16) <pk GO_Campaign
SessID VARCHAR2(64) <fk
ID NUMBER(16) <p
Seq INTEGER
SessID VARCHAR2(64)
DialMode INTEGER
CampaignID INTEGER
PrevDialMode INTEGER
GroupID INTEGER
PrevDMEnter DATE
State INTEGER
PrevDMEnter_ts INTEGER GO_Sec_FieldHist
OCSID INTEGER
PrevDMEnter_tcode INTEGER
DialMode INTEGER ID NUMBER(16) <pk>
OptimMode INTEGER
OptimMode INTEGER ChainGUID VARCHAR2(64)
OptimValue INTEGER
OptimValue INTEGER RecordHandle INTEGER
PrevOptimMode INTEGER
GeneralN INTEGER FieldID INTEGER
PrevOptimValue INTEGER
GeneralW INTEGER OldValue VARCHAR2(255)
PrevOMEnter DATE
SchedN INTEGER NewValue VARCHAR2(255) GO_Record
PrevOMEnter_ts INTEGER
PrevOMEnter_tcode INTEGER FK_GO_CAMPP_REFERENCE_GO_CAMPA SchedW INTEGER PrevEnter DATE
CallBackN INTEGER ID NUMBER(16) <p
GeneralN INTEGER PrevEnter_ts INTEGER
ChainGUID VARCHAR2(64) <f
PrevGeneralN INTEGER CallBackW INTEGER PrevEnter_tcode INTEGER
RecordHandle INTEGER
Created DATE Seq INTEGER
GeneralW INTEGER M_chain_id INTEGER
Created_ts INTEGER ChainHistSeq INTEGER
PrevGeneralW INTEGER M_chain_n INTEGER
CallBackN INTEGER Created_tcode INTEGER CallAttID VARCHAR2(50)
M_agent_id VARCHAR2(128)
Terminated DATE Added DATE
PrevCallBackN INTEGER M_attempt INTEGER
Terminated_ts INTEGER Added_ts INTEGER
CallBackW INTEGER M_call_result INTEGER
GO_Chain Terminated_tcode INTEGER Added_tcode INTEGER
PrevCallBackW INTEGER M_call_time INTEGER
LastChanged DATE GSYS DOMAIN INTEGER
SchedN INTEGER ID NUMBER(16) <pk M_daily_from INTEGER
PrevSchedN INTEGER ChainGUID VARCHAR2(64) LastChanged_ts INTEGER
M_daily_till INTEGER
LastChanged_tcode INTEGER
SchedW INTEGER ParentGUID VARCHAR2(64) M_dial_sched_time INTEGER
InternalReason INTEGER
PrevSchedW INTEGER SessID VARCHAR2(64) <fk> M_contact_info VARCHAR2(128)
PrevPPEnter DATE CampaignID INTEGER M_contact_infotype INTEGER
PrevPPEnter_ts INTEGER GroupID INTEGER M_record_id INTEGER
PrevPPEnter_tcode INTEGER CallingListID INTEGER M_record_status INTEGER
Added DATE OCSID INTEGER M_record_type INTEGER
Added_ts INTEGER CPDID INTEGER FK_GO_CAMPA_REFERENCE_GO_CAMPA
M_tz_dbid INTEGER
Added_tcode INTEGER RecordHandle INTEGER M_app_id INTEGER
GSYS DOMAIN INTEGER State INTEGER M_campaign_id INTEGER
LastCallAttID VARCHAR2(64) M_email_subject VARCHAR2(255)
FK_GO_RECOR_REFERENCE_GO_CHAIN
SwitchID INTEGER FK_GO_CHAIN_REFERENCE_GO_CAMPA M_email_templateid INTEGER
CPDResult INTEGER M_group_id INTEGER
GO_Metrics
CallResult INTEGER M_media_ref INTEGER
ID NUMBER(16) <pk> Created DATE M_switch_id INTEGER
SessID VARCHAR2(64) Created_ts INTEGER M_treatments VARCHAR2(255)
CallingListID INTEGER Created_tcode INTEGER LastChainUpdSeq INTEGER
ChainGUID VARCHAR2(64) Terminated DATE LastChanged DATE
CallAttID VARCHAR2(64) Terminated_ts INTEGER LastChanged_ts INTEGER
GO_CampaignHistory
OCSID INTEGER Terminated_tcode INTEGER LastChanged_tcode INTEGER
RecordHandle INTEGER LastChanged DATE ID NUMBER(16) <p Loaded DATE
ResID1 VARCHAR2(64) LastChanged_ts INTEGER SessID VARCHAR2(64) <f Loaded_ts INTEGER
ResID2 VARCHAR2(64) LastChanged_tcode INTEGER State INTEGER Loaded_tcode INTEGER
Type INTEGER InternalReason INTEGER PrevState INTEGER Unloaded DATE
Value INTEGER GSYS DOMAIN INTEGER Cause INTEGER Unloaded_ts INTEGER
Seq INTEGER PrevSEnter DATE Unloaded_tcode INTEGER
USeq INTEGER PrevSEnter_ts INTEGER
Added DATE PrevSEnter_tcode INTEGER
Added_ts INTEGER FK_GO_CHAIN_REFERENCE_GO_CHAIN Seq INTEGER
Added_tcode INTEGER AppID INTEGER
Trans INTEGER

GO_ChainRec_hist FK_GO_CUSTO_REFERENCE_GO_CHAIN FK_GO_FIELD_REFERENCE_GO_RECOR

GOX_Chain_Call
ID NUMBER(16) <pk>
ID NUMBER(16) <pk>
CallID VARCHAR2(50) ChainGUID VARCHAR2(64) <fk> FK_GO_CUSTO_REFERENCE_GO_RECOR
RecordHandle INTEGER
ChainGUID VARCHAR2(64)
State INTEGER
CallAttID VARCHAR2(64)
Added DATE PrevState INTEGER
PrevSEnter DATE GO_FieldHist
Added_ts INTEGER
Added_tcode INTEGER PrevSEnter_ts INTEGER
ID NUMBER(16) <pk>
PrevSEnter_tcode INTEGER
GSYS DOMAIN INTEGER ChainGUID VARCHAR2(64) <fk1,fk2>
Seq INTEGER FK_GO_FIELD_REFERENCE_GO_CHAIN
RecordHandle INTEGER <fk1,fk3>
GO_Secure_Fields Trans INTEGER
FieldID INTEGER <fk4>
Cause INTEGER
ID NUMBER(16) <p OldValue VARCHAR2(255)
AgentID INTEGER
ChainGUID VARCHAR2(64) NewValue VARCHAR2(255)
EndpointID INTEGER GO_Custom_Fields
RecordHandle INTEGER PrevEnter DATE
DialingFilterID INTEGER
FieldID INTEGER ID NUMBER(16) <pk,fk PrevEnter_ts INTEGER
RecordType INTEGER
Value VARCHAR2(255) ChainGUID VARCHAR2(64) PrevEnter_tcode INTEGER
TreatmentID INTEGER
LastChainUpdSeq INTEGER RecordHandle INTEGER <fk2> Seq INTEGER
DialMode INTEGER FK_GO_FIELD_REFERENCE_GO_CUSTO
LastChanged DATE FieldID INTEGER ChainHistSeq <fk2>INTEGER
Attempt INTEGER
LastChanged_ts INTEGER Value VARCHAR2(255) CallAttID VARCHAR2(50)
SwitchId INTEGER
LastChanged_tcode INTEGER LastChainUpdSeq INTEGER Added DATE
CallAttID VARCHAR2(64)
Loaded DATE LastChanged DATE Added_ts INTEGER
CPDResult INTEGER
Loaded_ts INTEGER LastChanged_ts INTEGER Added_tcode INTEGER
CallResult INTEGER
Loaded_tcode INTEGER LastChanged_tcode INTEGER
Added DATE
Unloaded DATE Loaded DATE
Added_ts INTEGER
Unloaded_ts INTEGER Loaded_ts INTEGER
Added_tcode INTEGER FK_GO_FIELD_REFERENCE_GO_CUSTO
Unloaded_tcode INTEGER Loaded_tcode INTEGER
Unloaded DATE
Unloaded_ts INTEGER
Unloaded_tcode INTEGER

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Index List
Table Code U
GO_Campaign IDX_GO_CAMPAIGN_CID X
GO_Chain IDX_GO_CHAIN_CHID X
GO_Custom_Fields IDX_CUSTOMF_CHID
GO_Custom_Fields IDX_CUSTOMF_FID X
GO_Record IDX_GO_REC_PHID X
GO_Record IDX_GO_REC_CHID
GO_Secure_Fields IDX_SECUREF_PHID X
GO_Secure_Fields IDX_SECUREF_CHID

Reference List
Child Table Parent Table Code Foreign Key
GO_CampProp_Hist GO_Campaign REFERENCE_8 SessID
GO_CampaignHistory GO_Campaign REFERENCE_1 SessID
GO_Chain GO_Campaign REFERENCE_3 SessID
GO_ChainRec_hist GO_Chain REFERENCE_4 ChainGUID
GO_Custom_Fields GO_Chain REFERENCE_10 ID
GO_Custom_Fields GO_Record REFERENCE_11 RecordHandle
GO_FieldHist GO_ChainRec_hist REFERENCE_7 ChainGUID; ChainHistSeq
GO_FieldHist GO_Custom_Fields REFERENCE_9 FieldID
GO_FieldHist GO_Custom_Fields REFERENCE_8 RecordHandle
GO_FieldHist GO_Record REFERENCE_6 ChainGUID; RecordHandle
GO_Record GO_Chain REFERENCE_5 ChainGUID

Table GOX_Chain_Call
The records in this table reflect the relationship between voice calls (refer to table G_CALL in the Core Schema
of IDB) and Chain processing records (refer to table GO_Chain in this schema). Records are inserted into this
table at the time when the association between voice call and processing attempt of the chain is detected by ICON.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
CallID CALLID VARCHAR2(50)
ChainGUID CHAINGUID VARCHAR2(64) X
CallAttID CALLATTID VARCHAR2(64) X
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER

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Name Code Data Type P M F

GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column CallID
The CallGUID as reported by OCS.

Column ChainGUID
The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during
chain processing. Same as GO_CHAIN.CHAINGUID.

Column CallAttID
The call attempt GUID. This is generated and assigned by OCS. The GUID is unique for each outbound call
producing attempt. Same as GO_CHAINREC_HIST.CALLATTID.

Column Added
The GMT-equivalent date and time when information about the relationship was reported by OCS.

Column Added_ts
The UTC-equivalent value of the ADDED field. Milliseconds are truncated.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Table GO_CampProp_Hist
This table contains the history of Campaign property changes during the campaign processing attempt. Records
are inserted into this table when ICON receives information about campaign property changes from OCS. Records
in this table are never updated or deleted.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
SessID SESSID VARCHAR2(64) X X
Seq SEQ INTEGER X
DialMode DIALMODE INTEGER
PrevDialMode PREVDIALMODE INTEGER
PrevDMEnter PREVDMENTER DATE
PrevDMEnter_ts PREVDMENTER_TS INTEGER

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Name Code Data Type P M F

PrevDMEnter_tcode PREVDMENTER_TCODE INTEGER
OptimMode OPTIMMODE INTEGER
OptimValue OPTIMVALUE INTEGER
PrevOptimMode PREVOPTIMMODE INTEGER
PrevOptimValue PREVOPTIMVALUE INTEGER
PrevOMEnter PREVOMENTER DATE
PrevOMEnter_ts PREVOMENTER_TS INTEGER
PrevOMEnter_tcode PREVOMENTER_TCODE INTEGER
GeneralN GENERALN INTEGER
PrevGeneralN PREVGENERALN INTEGER
GeneralW GENERALW INTEGER
PrevGeneralW PREVGENERALW INTEGER
CallBackN CALLBACKN INTEGER
PrevCallBackN PREVCALLBACKN INTEGER
CallBackW CALLBACKW INTEGER
PrevCallBackW PREVCALLBACKW INTEGER
SchedN SCHEDN INTEGER
PrevSchedN PREVSCHEDN INTEGER
SchedW SCHEDW INTEGER
PrevSchedW PREVSCHEDW INTEGER
PrevPPEnter PREVPPENTER DATE
PrevPPEnter_ts PREVPPENTER_TS INTEGER
PrevPPEnter_tcode PREVPPENTER_TCODE INTEGER
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column SessID
The campaign processing session ID (GUID).

Column Seq
The sequence number of state and property changes in a campaign’s history.

Column DialMode
The dial mode specified for campaign processing.

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Column PrevDialMode
The previous dialing mode, if the dialing mode was changed.

Column PrevDMEnter
The GMT-equivalent date and time when previous dialing mode was detected by OCS (according to timestamp
provided by OCS).

Column PrevDMEnter_ts
The UTC-equivalent value of the PREVDMENTER field. Milliseconds are truncated.

Column PrevDMEnter_tcode
A reference, derived from the value of the PREVDMENTER_TS field, to a record in the G_TIMECODE table.

Column OptimMode
Code of optimization mode (overdialrate, waiting time, busy factor).

Column OptimValue
The current value of the optimization parameter that OCS uses for this campaign.

Column PrevOptimMode
The previous optimization mode that OCS ran with this campaign.

Column PrevOptimValue
The previous optimization parameter value that OCS used for this campaign.

Column PrevOMEnter
The GMT-equivalent date and time when the previous optimization mode was reported by OCS.

Column PrevOMEnter_ts
The UTC-equivalent value of the PREVOMENTER field. Milliseconds are truncated.

Column PrevOMEnter_tcode
A reference, derived from the value of the PREVOMENTER_TS field, to a record in the G_TIMECODE table.

Column GeneralN
The numerical value of the priority parameter that OCS used for general records in this campaign.

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Column PrevGeneralN
The previous value of the priority parameter that OCS used for General records in this campaign.

Column GeneralW
The current weight of the priority parameter value for general records that OCS used for this campaign.

Column PrevGeneralW
The previous weight of the priority parameter value for general records that OCS used in this campaign.

Column CallBackN
The numerical value of the priority parameter that OCS used for callback records in this campaign.

Column PrevCallBackN
The previous value of the priority parameter that OCS used for callback records in this campaign.

Column CallBackW
The current weight of the priority parameter value for callback records that OCS used within this campaign.

Column PrevCallBackW
The previous weight of the priority parameter value for callback records that OCS used in this campaign.

Column SchedN
The current numerical value of the priority parameter that OCS used for scheduled records in this campaign.

Column PrevSchedN
The previous value of the priority parameter that OCS used for scheduled records in this campaign.

Column SchedW
The current weight of the priority parameter value for scheduled records that OCS used in this campaign.

Column PrevSchedW
The previous weight of the priority parameter value for scheduled records that OCS used within this campaign.

Column PrevPPEnter
The GMT-equivalent date and time when the previous priority parameters were reported by OCS.

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Column PrevPPEnter_ts
The UTC-equivalent value of the PREVPPENTER field. Milliseconds are truncated.

Column PrevPPEnter_tcode
A reference, derived from the value of the PREVPPENTER_TS field, to a record in the G_TIMECODE table.

Column Added
The GMT-equivalent date and time when any change of a parameter is reported by OCS.

Column Added_ts
The UTC-equivalent value of the ADDED field. Milliseconds are truncated.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Table GO_Campaign
This table contains current information about a Campaign, as reported by OCS. Records are inserted into this
table when the first OCSD event that is related to campaign processing attempts is received from OCS. The record
is updated each time that information about changes to Campaign state or Campaign properties are received from
OCS.
Refer to “Campaign Model” of the Interaction Concentrator User’s Guide for an illustrative graphic of the
Genesys Campaign Finite State Machine.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
SessID SESSID VARCHAR2(64) X
CampaignID CAMPAIGNID INTEGER X
GroupID GROUPID INTEGER X
State STATE INTEGER X
OCSID OCSID INTEGER X
DialMode DIALMODE INTEGER
OptimMode OPTIMMODE INTEGER
OptimValue OPTIMVALUE INTEGER
GeneralN GENERALN INTEGER
GeneralW GENERALW INTEGER
SchedN SCHEDN INTEGER
SchedW SCHEDW INTEGER
CallBackN CALLBACKN INTEGER
CallBackW CALLBACKW INTEGER
Created CREATED DATE X
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Terminated TERMINATED DATE

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Name Code Data Type P M F

Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
LastChanged LASTCHANGED DATE X
LastChanged_ts LASTCHANGED_TS INTEGER
LastChanged_tcode LASTCHANGED_TCODE INTEGER
InternalReason INTERNALREASON INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column SessID
The unique identifier of the Campaign processing attempt. If a campaign has been unloaded and then reloaded,
OCS assigns a new SessionGUID.

Column CampaignID
The DBID of the Campaign configuration object that OCS uses for the Campaign processing attempt.

Column GroupID
The DBID of the Campaign Group configuration object.

Column State
The current state of the campaign according to the Campaign FSM (finite state machine). One of the following
values:

0 - null (Terminated)
1 - loaded
2 - started
3 - unloading

#DICTIONARY TYPE 71

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Column OCSID
The DBID of the OCS Server application in the Configuration Database. The Campaign running on this instance
of OCS.

Column DialMode
The running mode of the campaign as reported by OCS.

Column OptimMode
The optimization mode of the campaign with OCS running.

Column OptimValue
The value of the optimization parameter used by OCS in this campaign.

Column GeneralN
The numerical value of the priority parameter that OCS uses for general records in this campaign.

Column GeneralW
The weight of the priority parameter value for general records that OCS uses in this campaign.

Column SchedN
The numerical value of the priority parameter that OCS uses for scheduled records within this campaign.

Column SchedW
The weight of the priority parameter value that OCS uses for scheduled records within this campaign.

Column CallBackN
The numerical value of the priority parameter that OCS uses for the callback records in this campaign.

Column CallBackW
The weight of the priority parameter value for callback records that OCS uses for this campaign.

Column Created
The GMT-equivalent date and time that the campaign was loaded, as reported by OCS.

Column Created_ts
The UTC-equivalent value of the CREATED field. Milliseconds are truncated.

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Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Terminated
The GMT-equivalent date and time when the campaign was unloaded, as reported by OCS.

Column Terminated_ts
The timestamp of when the campaign was terminated. In seconds (milliseconds truncated).

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.

Column LastChanged
The GMT-equivalent date and time of the last event from OCS, with information about change of campaign state
or campaign properties.

Column LastChanged_ts
The UTC-equivalent value of the LASTCHANGED field. Milliseconds are truncated.

Column LastChanged_tcode
A reference, derived from the value of the LASTCHANGED_TS field, to a record in the G_TIMECODE table.

Column InternalReason
The reason the campaign was stopped, if it was stopped at all. This may be due to a failure or ICON may have
detected the unavailability of reporting data for this campaign. One of the following values:

0 - normal - normal termination

1 - disconnect - termination due to disconnect
2 - internal_error - reserved for cases of termination due to internal errors
3 - register - termination due to information in the message after registration in the OCS

#DICTIONARY TYPE 73

Index List
Code U C Table
IDX_GO_CAMPAIGN_CID X GO_Campaign

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Table GO_CampaignHistory
This table contains the history of Campaign state changes and campaign property changes that occurred during a
campaign processing attempt. Records are inserted into this table when the campaign state changes or when ICON
receives information about campaign property changes from OCS. Records in this table are never updated or
deleted.

Refer to “Campaign Model” of the Interaction Concentrator User’s Guide for an illustrative graphic of the
Genesys Campaign Finite State Machine.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
SessID SESSID VARCHAR2(64) X X
State STATE INTEGER X
PrevState PREVSTATE INTEGER
Cause CAUSE INTEGER X
PrevSEnter PREVSENTER DATE
PrevSEnter_ts PREVSENTER_TS INTEGER
PrevSEnter_tcode PREVSENTER_TCODE INTEGER
Seq SEQ INTEGER X
AppID APPID INTEGER
Trans TRANS INTEGER
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column SessID
The unique identifier of the Campaign processing attempt. If the campaign was unloaded and reloaded, OCS
assigns a new SessionGUID.

Column State
The current state of the campaign according to the Campaign FSM (finite state machine). One of the following
values:

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0 - null - terminated
1 - loaded
2 - started
3 - unloading

#DICTIONARY TYPE 71

Column PrevState
The previous state of the campaign according to the Campaign FSM (finite state machine). One of the following
values:

0 - null - terminated
1 - loaded
2 - started
3 - unloading

#DICTIONARY TYPE 71

Column Cause
The cause of campaign state change, as provided by OCS. One of the following values:

0 - CampGrNormal
1 - CampGrConfigurationChanged
2 - CampGrLCASignal
3 - CampGrUnloadForcedCfgChanged
4 - CampGrUnloadForcedLCASignal
5 - CampGrUnloadForcedCliReq
6 - CampGrLoadsAsSequenceItem
7 - CampGrItemStartTimeElapsed
8 - CampGrItemContactsReached
9 - CampGrItemDialsReached
10 - CampGrItemEndTimeReached
11 - CampGrAgentsAvailable
12 - CampGrNoAgentsAvailable
13 - CampGrPortsAvailable
14 - CampGrNoPortsAvailable
15 - CampGrRecordsAvailable
16 - CampGrNoRecordsAvailable
17 - CampGrCPDAvailable
18 - CampGrNoCPDAvailable

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19 - ChainNormal
20 - ChainRetrievedFromDB - Record selected from database (calling list)
21 - ChainCampaignUnloaded - Record unloaded due to whole campaign unloaded
22 - ChainDoNotCall
23 - ChainCancelled
24 - ChainRejected - Preview mode only
25 - ChainIsEmpty - All records in chain cancelled or chain cancelled
26 - ChainFilterModified - Customer has changed dialing filter for the calling list. All scheduled
chains are affected.
27 - ChainNoMoreTreatments
28 - ChainInternalError
29 - ChainOutOfBoundaries
30 - ChainPriorityZero
31 - ChainGoalReached
32 - ChainMaxAttemptsReached
33 - ChainUnloadedByTreatment
34 - ChainConfigurationChanged
35 - ChainUnknownDNTransfer
36 - ChainWrongTransfer
37 - ChainCallbackToContinue
38 - ChainReschedToContinue
39 - ChainRecordAdded - add record request from the desktop, adds record to the chain which is
currently in OCS buffers
40 - ChainTreatmentApplied
41 - ChainInDoNotCallList
42 - ChainDoNotCallRequested
43 - ChainCancelRequested
44 - ChainRejectRequested
45 - ChainEventRecordProcessed
46 - ChainDialerReleased
47 - ChainDialerError
48 - ChainForceUnloadStale
49 - ChainOverflown
50 - ChainRemoteRelease
51 - ChainStaleTimeout
52 - ChainCallResultReceived
53 - ChainProcessingDone
54 - ChainEventUpdateCallCompStats
55 - ChainEventRecordReschedule
56 - ChainCallProgressReceived

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#DICTIONARY TYPE 75

Column PrevSEnter
The GMT-equivalent date and time when the previous campaign state was detected.

Column PrevSEnter_ts
The UTC-equivalent value of the PREVSENTER field. Milliseconds are truncated.

Column PrevSEnter_tcode
A reference, derived from the value of the PREVSENTER_TS field, to a record in the G_TIMECODE table.

Column Seq
Sequence number of the record within the SessID.

Column AppID
The DBID of the application (if provided by OCS) that initiated the state change.

Column Trans
The number of the OCS event.

Column Added
The GMT-equivalent date and time when the current campaign state was detected.

Column Added_ts
The UTC-equivalent value of the ADDED field. Milliseconds are truncated.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Table GO_Chain
This table contains current information about chains, as reported by OCS. A record is inserted at the time ICON
receives the first notification about Chain processing from OCS. The record is updated when there is a change of
state of the chain.
Refer to “Chain Model” of the Interaction Concentrator User’s Guide for a description of outbound chain states
and an illustrative graphic of a Chain Finite State Machine.

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Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
ChainGUID CHAINGUID VARCHAR2(64) X
ParentGUID PARENTGUID VARCHAR2(64)
SessID SESSID VARCHAR2(64) X X
CampaignID CAMPAIGNID INTEGER X
GroupID GROUPID INTEGER X
CallingListID CALLINGLISTID INTEGER X
OCSID OCSID INTEGER X
CPDID CPDID INTEGER
RecordHandle RECORDHANDLE INTEGER
State STATE INTEGER X
LastCallAttID LASTCALLATTID VARCHAR2(64)
SwitchID SWITCHID INTEGER
CPDResult CPDRESULT INTEGER
CallResult CALLRESULT INTEGER
Created CREATED DATE X
Created_ts CREATED_TS INTEGER
Created_tcode CREATED_TCODE INTEGER
Terminated TERMINATED DATE
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
LastChanged LASTCHANGED DATE X
LastChanged_ts LASTCHANGED_TS INTEGER
LastChanged_tcode LASTCHANGED_TCODE INTEGER
InternalReason INTERNALREASON INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column ChainGUID
The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot be changed during
chain processing. Same as GO_CHAIN.CHAINGUID.

Column ParentGUID
Reserved for future use.

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Column SessID
The unique identifier of the Campaign processing attempt. See GO_CAMPAIGN.SessID for details.

Column CampaignID
The DBID of the Campaign configuration object in the Configuration Database. This ID cannot be changed
during chain processing. This has the same value as the related record in GO_Campaign. It is added as part of the
database de-normalization process.

Column GroupID
The DBID of the Campaign group configuration object.

Column CallingListID
The DBID of the Calling List object in the Configuration Database. This ID cannot be changed during chain
processing.

Column OCSID
The DBID of the configured OCS application that reports activity related to this chain.

Column CPDID
The DBID of the CPD server configuration object that OCS used to process the chain (if used and reported by
OCS).

Column RecordHandle
The RecordHandle of the record that OCS used in the last chain processing attempt.

Column State
The state of the chain as reported by chain FSM (finite state machine). One of the following values:

0 - null - unloaded/terminated
1 - scheduled
2 - processing
3 - processed

#DICTIONARY TYPE 76

Column LastCallAttID
The CallAttemptGUID generated by OCS for the last voice call that OCS tried to produce during the chain
processing attempt.

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Column SwitchID
The DBID of the switch configuration object during the OCS produced outbound call during the last chain
processing attempt (if known and reported by OCS).

Column CPDResult
The CPD result from the last chain processing attempt (if known and reported by OCS).

Column CallResult
The call result from the last chain processing attempt.

Column Created
The GMT-equivalent date and time of Event Loaded as reported by OCS.

Column Created_ts
The UTC-equivalent value of the CREATED field. Milliseconds are truncated.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.

Column Terminated
The GMT-equivalent date and time when the chain was finalized or unloaded, as reported by OCS.

Column Terminated_ts
The UTC-equivalent value of the TERMINATED field. Milliseconds are truncated.

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to a record in the G_TIMECODE table.

Column LastChanged
The GMT-equivalent date and time of the last change of state of the chain, as reported by OCS in OCSD event.

Column LastChanged_ts
The UTC-equivalent value of the LASTCHANGED field. Milliseconds are truncated.

Column LastChanged_tcode
A reference, derived from the value of the LASTCHANGED_TS field, to a record in the G_TIMECODE table.

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Column InternalReason
Reserved

Index List
Code U C Table
IDX_GO_CHAIN_CHID X GO_Chain

Table GO_ChainRec_hist
This table contains the history of the chain/record processing, as reported by OCS. Changes to the chain state
during chain processing result in the creation of a new record in this table. The record is inserted when
information about chain state received from OCS. Records are never updated or deleted in this table.
Refer to “Chain Model” of the Interaction Concentrator User’s Guide for a description of outbound chain states
and an illustrative graphic of a Chain Finite State Machine.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
ChainGUID CHAINGUID VARCHAR2(64) X X
RecordHandle RECORDHANDLE INTEGER X
State STATE INTEGER X
PrevState PREVSTATE INTEGER
PrevSEnter PREVSENTER DATE
PrevSEnter_ts PREVSENTER_TS INTEGER
PrevSEnter_tcode PREVSENTER_TCODE INTEGER
Seq SEQ INTEGER X
Trans TRANS INTEGER X
Cause CAUSE INTEGER
AgentID AGENTID INTEGER
EndpointID ENDPOINTID INTEGER
DialingFilterID DIALINGFILTERID INTEGER
RecordType RECORDTYPE INTEGER
TreatmentID TREATMENTID INTEGER
DialMode DIALMODE INTEGER
Attempt ATTEMPT INTEGER
SwitchId SWITCHID INTEGER
CallAttID CALLATTID VARCHAR2(64)
CPDResult CPDRESULT INTEGER
CallResult CALLRESULT INTEGER
Added ADDED DATE
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)

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Name Code Data Type P M F

GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column ChainGUID
The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during
chain processing. Same as GO_CHAIN.CHAINGUID.

Column RecordHandle
The RecordHandle of the record that OCS uses.

Column State
The state of the chain as reported by chain FSM (finite state machine). One of the following values:

0 - null - unloaded/terminated
1 - scheduled
2 - processing
3 - processed

#DICTIONARY TYPE 76

Column PrevState
The state of the chain as reported by chain FSM (finite state machine). One of the following values:

0 - null - unloaded/terminated
1 - scheduled
2 - processing
3 - processed

#DICTIONARY TYPE 76

Column PrevSEnter
The GMT-equivalent date and time when the previous record was inserted into this table. This is taken from the
Outbound Contact Server event.

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Column PrevSEnter_ts
The UTC-equivalent value of the PREVSENTER field. Milliseconds are truncated.

Column PrevSEnter_tcode
A reference, derived from the value of the PREVSENTER_TS field, to a record in the G_TIMECODE table.

Column Seq
The sequence number of the record within the same CHAINGUID.

Column Trans
The OCS event number.

Column Cause
The cause of campaign (or chain) state change, as provided by OCS. One of the following values:

0 - CampGrNormal
1 - CampGrConfigurationChanged
2 - CampGrLCASignal
3 - CampGrUnloadForcedCfgChanged
4 - CampGrUnloadForcedLCASignal
5 - CampGrUnloadForcedCliReq
6 - CampGrLoadsAsSequenceItem
7 - CampGrItemStartTimeElapsed
8 - CampGrItemContactsReached
9 - CampGrItemDialsReached
10 - CampGrItemEndTimeReached
11 - CampGrAgentsAvailable
12 - CampGrNoAgentsAvailable
13 - CampGrPortsAvailable
14 - CampGrNoPortsAvailable
15 - CampGrRecordsAvailable
16 - CampGrNoRecordsAvailable
17 - CampGrCPDAvailable
18 - CampGrNoCPDAvailable
19 - ChainNormal
20 - ChainRetrievedFromDB - Record selected from database (calling list)
21 - ChainCampaignUnloaded - Record unloaded due to whole campaign unloaded
22 - ChainDoNotCall
23 - ChainCancelled
24 - ChainRejected - Preview mode only

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25 - ChainIsEmpty - All records in chain cancelled or chain cancelled

26 - ChainFilterModified - Customer has changed dialing filter for the calling list. All scheduled
chains are affected.
27 - ChainNoMoreTreatments
28 - ChainInternalError
29 - ChainOutOfBoundaries
30 - ChainPriorityZero
31 - ChainGoalReached
32 - ChainMaxAttemptsReached
33 - ChainUnloadedByTreatment
34 - ChainConfigurationChanged
35 - ChainUnknownDNTransfer
36 - ChainWrongTransfer
37 - ChainCallbackToContinue
38 - ChainReschedToContinue
39 - ChainRecordAdded - add record request from the desktop, adds record to the chain which is currently
in OCS buffers
40 - ChainTreatmentApplied
41 - ChainInDoNotCallList
42 - ChainDoNotCallRequested
43 - ChainCancelRequested
44 - ChainRejectRequested
45 - ChainEventRecordProcessed
46 - ChainDialerReleased
47 - ChainDialerError
48 - ChainForceUnloadStale
49 - ChainOverflown
50 - ChainRemoteRelease
51 - ChainStaleTimeout
52 - ChainCallResultReceived
53 - ChainProcessingDone
54 - ChainEventUpdateCallCompStats
55 - ChainEventRecordReschedule
56 - ChainCallProgressReceived

#DICTIONARY TYPE 75

Column AgentID
The DBID of the agent (person) configuration object that sent a request which produced activity in the OCS that
resulted in a record being inserted into this table. This occurs only if the activity is known by OCS and is reported
to ICON.

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Column EndpointID
The DBID of the DN configuration object from the agent that sent a request to OCS. See AGENTID, above. This
occurs only if the activity is known by OCS and is reported to ICON.

Column DialingFilterID
The DBID of the Dialing filter configuration object that OCS used if applicable activity is reported by OCS.

Column RecordType
The record type as reported by OCS.

Column TreatmentID
The DBID of the Treatment configuration object, as reported by OCS.

Column DialMode
The dial mode of the campaign that OCS used to produce outbound activity.

Column Attempt
The sequence number of the chain processing attempt.

Column SwitchId
The DBID of the switch configuration object from OCS that produced activity during campaign processing.

Column CallAttID
The call attempt GUID. This is generated and assigned by OCS. The GUID is unique for each outbound call
producing attempt.

Column CPDResult
The CPD result, as reported by OCS.

Column CallResult
The GMT-equivalent date and time when the chain state was inserted into this table, as reported by OCS. One of
the following values:
0 - Ok
3 - General Error
4- System Error
6- Busy
7 - No Answer
8 - SIT Detected
9 - Answering Machine Detected

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10 - All Trunks Busy

11 - SIT Invalid Number
12 - SIT VC (Vacant Code)
13 - SIT IC (Intercept)
14 - SIT Unknown
15 - SIT NC (No Circuit)
16 - SIT RO (Reorder)
17 - Fax Detected
21 - Abandoned
26 - Dropped
27 - Dropped on No Answer
28 - Unknown Call Result
32 - Silence
33 - Answer
34 - NU Tone
35 - No Dial Tone
36 - No Progress
37 - No RingBack Tone
38 - No Established Detected
39 - Pager Detected
40 - Wrong Party
41 - Dial Error
42 - Call Drop Error
43 - Switch Error
44 - No Port Available
45 - Transfer Error
46 - Stale
47 - Agent CallBack Error
48 - Group CallBack Error
51 - Do Not Call
52 - Cancel Record
53 - Wrong Number

Column Added
The GMT-equivalent date and time when the change in chain state was added to this table, as reported by OCS.

Column Added_ts
The UTC-equivalent value of the ADDED field. Milliseconds are truncated.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

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Table GO_Custom_Fields
This table contains information about the content of the custom defined fields for storage in ICON.
Warning! These are not configured as protected fields. Records are inserted in this table when the load of the
record is reported by OCS. The records contain the current and last values of the fields. The record is updated
when the field changes.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X X
ChainGUID CHAINGUID VARCHAR2(64) X
RecordHandle RECORDHANDLE INTEGER X X
FieldID FIELDID INTEGER X
Value VALUE VARCHAR2(255)
LastChainUpdSeq LASTCHAINUPDSEQ INTEGER X
LastChanged LASTCHANGED DATE X
LastChanged_ts LASTCHANGED_TS INTEGER
LastChanged_tcode LASTCHANGED_TCODE INTEGER
Loaded LOADED DATE X
Loaded_ts LOADED_TS INTEGER
Loaded_tcode LOADED_TCODE INTEGER
Unloaded UNLOADED DATE
Unloaded_ts UNLOADED_TS INTEGER
Unloaded_tcode UNLOADED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column ChainGUID
The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during
chain processing. Same as GO_CHAIN.CHAINGUID.

Column RecordHandle
The record handle of the record taken from this custom field.

Column FieldID
The DBID of the Field configuration object.

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Column Value
The value of the field.

Column LastChainUpdSeq
Same as GO_CHAINREC_HIST.SEQ.

Column LastChanged
The GMT-equivalent last date and time when information about the field was reported by OCS.

Column LastChanged_ts
The UTC-equivalent value of the LASTCHANGED field. Milliseconds are truncated.

Column LastChanged_tcode
A reference, derived from the value of the LASTCHANGED_TS field, to a record in the G_TIMECODE table.

Column Loaded
The GMT-equivalent date and time when the record from which this field is taken was loaded by OCS.

Column Loaded_ts
The UTC-equivalent value of the LOADED field. Milliseconds are truncated.

Column Loaded_tcode
A reference, derived from the value of the LOADED_TS field, to a record in the G_TIMECODE table.

Column Unloaded
The GMT-equivalent date and time when the record from this field was unloaded by OCS.

Column Unloaded_ts
The UTC-equivalent value of the UNLOADED field. Milliseconds are truncated.

Column Unloaded_tcode
A reference, derived from the value of the UNLOADED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_CUSTOMF_CHID GO_Custom_Fields
IDX_CUSTOMF_FID X GO_Custom_Fields

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Table GO_FieldHist
This table contains information about the history of the field changes in the records, as reported by OCS, during
chain processing.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
ChainGUID CHAINGUID VARCHAR2(64) X X
RecordHandle RECORDHANDLE INTEGER X X
FieldID FIELDID INTEGER X X
OldValue OLDVALUE VARCHAR2(255)
NewValue NEWVALUE VARCHAR2(255)
PrevEnter PREVENTER DATE
PrevEnter_ts PREVENTER_TS INTEGER
PrevEnter_tcode PREVENTER_TCODE INTEGER
Seq SEQ INTEGER X
ChainHistSeq CHAINHISTSEQ INTEGER X X
CallAttID CALLATTID VARCHAR2(50)
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column ChainGUID
The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during
chain processing. Same as GO_CHAIN.CHAINGUID.

Column RecordHandle
The record handle of the record taken from this custom field.

Column FieldID
The DBID of the Field configuration object.

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Column OldValue
The previous value of the field. On record load time the value is “null”.

Column NewValue
The new value of the field.

Column PrevEnter
The GMT-equivalent date and time when the previous value of the field was reported by OCS.

Column PrevEnter_ts
The UTC-equivalent value of the PREVENTER field. Milliseconds are truncated.

Column PrevEnter_tcode
A reference, derived from the value of the PREVENTER_TS field, to a record in the G_TIMECODE table.

Column Seq
The sequence number of the record within the field change history.

Column ChainHistSeq
Same as GO_CHAINREC_HIST.SEQ.

Column CallAttID
The call attempt GUID. This is generated and assigned by OCS. The GUID is unique for each outbound call
producing attempt. Same as GO_CHAINREC_HIST.CALLATTID.

Column Added
The GMT-equivalent date and time when the change of the field was reported by OCS. This is taken from the
Outbound Contact Server event.

Column Added_ts
The UTC-equivalent value of the ADDED field. Milliseconds are truncated.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Table GO_Metrics
This table contains the current and latest values of pre-calculated OCS metrics. Records are inserted at the time

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ICON receives metric information. The information includes the specified type the first time that the combination
of objects is specified. The record is updated each time ICON receives changes to metric data.

Refer to the “Integration with Outbound Contact” chapter in the Interaction Concentrator User’s Guide for a
description of the pre-calculated metrics that ICON stores for OCS.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
SessID SESSID VARCHAR2(64)
CallingListID CALLINGLISTID INTEGER
ChainGUID CHAINGUID VARCHAR2(64)
CallAttID CALLATTID VARCHAR2(64)
OCSID OCSID INTEGER
RecordHandle RECORDHANDLE INTEGER
ResID1 RESID1 VARCHAR2(64)
ResID2 RESID2 VARCHAR2(64)
Type TYPE INTEGER X
Value VALUE INTEGER X
Seq SEQ INTEGER
USeq USEQ INTEGER
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column SessID
The unique identifier of the Campaign processing attempt. If a campaign has been unloaded and then reloaded,
OCS assigns a new SessionGUID. Same as GO_CAMPAIGN.SESSID.

Column CallingListID
The DBID of the Calling List object in the Configuration Database. This ID cannot be changed during chain
processing. Same as GO_CHAIN.CALLINGLISTID.

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Column ChainGUID
The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during
chain processing. Same as GO_CHAIN.CHAINGUID.

Column CallAttID
The CallAttemptGUID generated by OCS for the last voice call that OCS tried to produce during the chain
processing attempt. Same as GO_CHAIN.LASTCALLATTID.

Column OCSID
The DBID of the configured OCS application that reported activity related to this metric.

Column RecordHandle
The RecordHandle of the record that OCS used in the last chain processing attempt. Same as
GO_CHAIN.RECORDHANDLE.

Column ResID1
Reserved

Column ResID2
Reserved

Column Type
The type of metric. One of the following values:

0 - GOMetricTypeUndefined - Reserved
1 - GOMetricTotalRecsPerList - Total number of physical records in the calling list database view (i.e. database
table + optional WHERE clause from the dialing filter)
2 - GOMetricTotalRecsPerCampGr - Total number of physical records in all database views (see above) whose
calling lists are assigned to the campaign participating in the campaign group
3 - GOMetricTotalChainsPerList - Total number of logical chains in the calling list database view (i.e. database
table + optional WHERE clause from the dialing filter). A logical chain is defined as 1 or more database table
records bearing the same Chain ID value
4 - GOMetricTotalChainsPerCampGr - Total number of logical chains in all database views (see above) whose
calling lists are assigned to the campaign participating in the campaign group
5 - GOMetricCurrRecsNotProcPerList - Current number of physical records in the calling list database view (i.e.
database table + optional WHERE clause from the dialing filter) which have type GENERAL and status READ
6 - GOMetricCurrRecsNotProcPerCampGr - Current number of physical records in all database views (see above)
which have type GENERAL and status READY, whose calling lists are assigned to the campaign participating in
the campaign group
7 - GOMetricCurrChainsNotProcPerList - Current number of logical chains in the calling list database view (i.e.
database table + optional WHERE clause from the dialing filter) where at least 1 record of the chain has type

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GENERAL and status READY. Logical chain is defined as 1 or more database table records bearing the same
Chain ID value
8 - GOMetricCurrChainsNotProcPerCampGr - Current number of logical chains in all database views (see above)
where at least 1 record of the chain has type GENERAL and status READY, and whose calling lists are assigned
to the campaign participating in the campaign group
9 - GOMetricCurrUsedPortsPerCampGr - Current number of busy (currently occupied for placing outbound calls)
CPD Server ports or Switch call classifier ports
10 - GOMetricCurrUsedEngPortsPerCampGr - Current number of ports used by engaged calls placed by CPD
Server. Calculated only for campaign groups activated in ASM dialing modes with CPD Server
11 - GOMetricDetailCallsOverdialed - The metric shows that the given call is considered to be overdialled by
Outbound Dialing Engine
12 - GOMetricTimeOutboundCallDialing - Dialing Duration (in msec). Calculated by OCS for each outbound call
13 - GOMetricTimeOutboundCallTransfer - Call Transfer Duration (in msec). Calculated by OCS for each
outbound call
14 - GOMetricTimeOutboundCallCPD - Post-connect Call Progress Detection Duration (in msec). Calculated by
OCS for each outbound call

#DICTIONARY TYPE 77

Column Value
The OCS-provided value for the corresponding statistic type.

Column Seq
The sequence number of the metric for the same object.

Column USeq
Reserved

Column Added
The GMT-equivalent date and time when the value of the metric was reported by OCS.

Column Added_ts
The UTC-equivalent value of the ADDED field. Milliseconds are truncated.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

Table GO_Record
This table contains information about the content of the records as reported by OCS (mandatory fields only).

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Records are inserted into this table at the time the loading of the record is reported by OCS. Records contain
current and last values of the fields. Records are updated when any mandatory field changes.

For a description of each mandatory field, refer to the Outbound Contact Server documentation set.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
ChainGUID CHAINGUID VARCHAR2(64) X
RecordHandle RECORDHANDLE INTEGER X
M_chain_id M_CHAIN_ID INTEGER X
M_chain_n M_CHAIN_N INTEGER X
M_agent_id M_AGENT_ID VARCHAR2(128)
M_attempt M_ATTEMPT INTEGER
M_call_result M_CALL_RESULT INTEGER
M_call_time M_CALL_TIME INTEGER
M_daily_from M_DAILY_FROM INTEGER
M_daily_till M_DAILY_TILL INTEGER
M_dial_sched_time M_DIAL_SCHED_TIME INTEGER
M_contact_info M_CONTACT_INFO VARCHAR2(128)
M_contact_infotype M_CONTACT_INFOTYPE INTEGER
M_record_id M_RECORD_ID INTEGER
M_record_status M_RECORD_STATUS INTEGER X
M_record_type M_RECORD_TYPE INTEGER X
M_tz_dbid M_TZ_DBID INTEGER X
M_app_id M_APP_ID INTEGER
M_campaign_id M_CAMPAIGN_ID INTEGER X
M_email_subject M_EMAIL_SUBJECT VARCHAR2(255)
M_email_templateid M_EMAIL_TEMPLATEID INTEGER
M_group_id M_GROUP_ID INTEGER X
M_media_ref M_MEDIA_REF INTEGER
M_switch_id M_SWITCH_ID INTEGER
M_treatments M_TREATMENTS VARCHAR2(255)
LastChainUpdSeq LASTCHAINUPDSEQ INTEGER
LastChanged LASTCHANGED DATE
LastChanged_ts LASTCHANGED_TS INTEGER
LastChanged_tcode LASTCHANGED_TCODE INTEGER
Loaded LOADED DATE X
Loaded_ts LOADED_TS INTEGER
Loaded_tcode LOADED_TCODE INTEGER
Unloaded UNLOADED DATE
Unloaded_ts UNLOADED_TS INTEGER
Unloaded_tcode UNLOADED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

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Column ID
The unique, autonumbered ID of this record in the table. This is the primary key.

Column ChainGUID
The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during
chain processing. Same as GO_CHAIN.CHAINGUID.

Column RecordHandle
The record handle taken from the record of this custom field.

Column M_chain_id
The unique identification number of the chain to which the record belongs.

Column M_chain_n
The unique identification number of the record within the chain.

Column M_agent_id
The login identifier of the agent who handled the record.

Column M_call_result
Final outcome of the record processing. Refer to the “Call Result Types" table in the Outbound Contact Reference
Manual for additional information.

Column M_call_time
Latest date and time the record has been processed (dialed), in UTC format.

Column M_daily_from
Earliest time of the day when a customer can be contacted (seconds since midnight).

Column M_daily_till
Latest time of the day when a customer can be contacted (seconds since midnight).

Column M_dial_sched_time
Date and time for which the processing of the record has been scheduled or rescheduled, in UTC format.

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Column M_contact_info
The customer's contact information, which is the phone number in the voice campaign.

Column M_contact_infotype
Type of contact information, phone type in the voice campaign. Refer to the “Contact Information Types” table in
the Outbound Contact Reference Manual for additional information.

Column M_record_id
The unique identification number of a calling record.

Column M_record_status
The current status of the record. Refer to the “Record Statuses” table in the Outbound Contact Reference Manual
for additional information.

Column M_record_type
The type of the record. Refer to the “Record Types” table in the Outbound Contact Reference Manual for
additional information.

Column M_tz_dbid
The configuration DBID of the time zone object associated with the calling record.

Column M_app_id
Reserved for future use.

Column M_campaign_id
The configuration DBID of the Outbound Dialing Campaign as a part of which the record has been processed.

Column M_email_subject
Reserved for future use.

Column M_email_templateid
Reserved for future use.

Column M_group_id
Reserved for future use.

Column M_media_ref
Reserved for future use.

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Column M_switch_id
The DBID of the switch where the agent who handled the record logged in.

Column M_treatments
Treatments application history. For more information, refer to the “Treatments” chapter in the Outbound Contact
7.5+ Deployment Guide.

Column LastChainUpdSeq
Same as GO_CHAINREC_HIST.SEQ.

Column LastChanged
The GMT-equivalent date and time when the change to any mandatory field in the record was reported by OCS.
This is taken from the Outbound Contact Server event.

Column LastChanged_ts
The UTC-equivalent value of the LASTCHANGED field. Milliseconds are truncated.

Column LastChanged_tcode
A reference, derived from the value of the LASTCHANGED_TS field, to a record in the G_TIMECODE table.

Column Loaded
The GMT-equivalent date and time when the record taken from this field was loaded by OCS.

Column Loaded_ts
The UTC-equivalent value of the LOADED field. Milliseconds are truncated.

Column Loaded_tcode
A reference, derived from the value of the LOADED_TS field, to a record in the G_TIMECODE table.

Column Unloaded
The GMT-equivalent date and time when the record taken from this field was unloaded by OCS.

Column Unloaded_ts
The UTC-equivalent value of the UNLOADED field. Milliseconds are truncated.

Column Unloaded_tcode
A reference, derived from the value of the UNLOADED_TS field, to a record in the G_TIMECODE table.

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Index List
Code U C Table
IDX_GO_REC_CHID GO_Record
IDX_GO_REC_PHID X GO_Record

Table GO_Sec_FieldHist
This table contains information about the history of changes to fields that are configured as protected, as reported
by OCS during chain processing.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
ChainGUID CHAINGUID VARCHAR2(64) X
RecordHandle RECORDHANDLE INTEGER X
FieldID FIELDID INTEGER X
OldValue OLDVALUE VARCHAR2(255)
NewValue NEWVALUE VARCHAR2(255)
PrevEnter PREVENTER DATE
PrevEnter_ts PREVENTER_TS INTEGER
PrevEnter_tcode PREVENTER_TCODE INTEGER
Seq SEQ INTEGER X
ChainHistSeq CHAINHISTSEQ INTEGER X
CallAttID CALLATTID VARCHAR2(50)
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column ChainGUID
The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during
chain processing. Same as GO_CHAIN.CHAINGUID.

Column RecordHandle
The record handle taken from the record of this custom field.

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Column FieldID
The DBID of the Field configuration object.

Column OldValue
The previous value of the field. On record load time, the value is “null”.

Column NewValue
The new value of the field.

Column PrevEnter
The GMT-equivalent date and time when the previous value of the field was reported by OCS.

Column PrevEnter_ts
The UTC-equivalent value of the PREVENTER field. Milliseconds are truncated.

Column PrevEnter_tcode
A reference, derived from the value of the PREVENTER_TS field, to a record in the G_TIMECODE table

Column Seq
The sequence number of the record within the field change history.

Column ChainHistSeq
Same as GO_CHAINREC_HIST.SEQ.

Column CallAttID
Same as GO_CHAINREC_HIST.CALLATTID.

Column Added
The GMT-equivalent date and time when the change of the field was reported by OCS. This is taken from the
Outbound Contact Server event.

Column Added_ts
The UTC-equivalent value of the ADDED field. Milliseconds are truncated.

Column Added_tcode
A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

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Table GO_Secure_Fields
This table contains information regarding the content of the custom defined fields that are configured to be stored
in ICON. They are configured as protected fields. Records are inserted into this table when the load of the record
is reported by OCS. The records contain current and last values of the fields. Records are updated at the time that
a field changes.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
ChainGUID CHAINGUID VARCHAR2(64) X
RecordHandle RECORDHANDLE INTEGER X
FieldID FIELDID INTEGER X
Value VALUE VARCHAR2(255)
LastChainUpdSeq LASTCHAINUPDSEQ INTEGER X
LastChanged LASTCHANGED DATE X
LastChanged_ts LASTCHANGED_TS INTEGER
LastChanged_tcode LASTCHANGED_TCODE INTEGER
Loaded LOADED DATE X
Loaded_ts LOADED_TS INTEGER
Loaded_tcode LOADED_TCODE INTEGER
Unloaded UNLOADED DATE
Unloaded_ts UNLOADED_TS INTEGER
Unloaded_tcode UNLOADED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column ChainGUID
The unique identifier of the chain processing attempt, as reported by OCS. This ID cannot to be changed during
chain processing. Same as GO_CHAIN.CHAINGUID.

Column RecordHandle
The record handle of the record taken from this custom field.

Column FieldID
The DBID of the Field configuration object.

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Column Value
The value of the field.

Column LastChainUpdSeq
This is equal to the value of the seq field seq in the related record in GO_CHAINREC_HIST.

Column LastChanged
The GMT-equivalent date and time when information about the field was last reported by OCS.

Column LastChanged_ts
The UTC-equivalent value of the LASTCHANGED field. Milliseconds are truncated.

Column LastChanged_tcode
A reference, derived from the value of the LASTCHANGED_TS field, to a record in the G_TIMECODE table.

Column Loaded
The GMT-equivalent date and time when the record taken from this field was loaded by OCS.

Column Loaded_ts
The UTC-equivalent value of the LOADED field. Milliseconds are truncated.

Column Loaded_tcode
A reference, derived from the value of the LOADED_TS field, to a record in the G_TIMECODE table.

Column Unloaded
The GMT-equivalent date and time when the record taken from this field was unloaded by OCS.

Column Unloaded_ts
The UTC-equivalent value of the UNLOADED field. Milliseconds are truncated.

Column Unloaded_tcode
A reference, derived from the value of the UNLOADED_TS field, to a record in the G_TIMECODE table.

Index List
Code U C Table
IDX_SECUREF_CHID GO_Secure_Fields
IDX_SECUREF_PHID X GO_Secure_Fields

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Chapter 4: Multimedia Attached Data Schema

Diagram Data Model

GM_F_USERDATA
ID NUMBER(16) <pk>
CALLID VARCHAR2(50) GM_L_USERDATA
G_FROM_NAME VARCHAR2(255)
ID NUMBER(16) <pk>
G_CALLED_BACK VARCHAR2(255)
G_SUBJECT VARCHAR2(255) CALLID VARCHAR2(50)
G_S_RESPONSE VARCHAR2(255)
G_ORIGIN_SOURCE VARCHAR2(128)
G_A_RESPONSE VARCHAR2(255)
G_FROM_ADDRESS VARCHAR2(255)
G_SUB_TYPE VARCHAR2(255) G_A_ACK VARCHAR2(255)
G_STOP_REASON VARCHAR2(128)
G_RECEIVED_D DATE
G_UCS_CONTACT_ID VARCHAR2(255)
G_RECEIVED_TS INTEGER
G_RECEIVED_TCODE INTEGER G_RESERVED1 VARCHAR2(255)
G_RESERVED2 VARCHAR2(255)
GSYS_DOMAIN INTEGER
GSYS_DOMAIN INTEGER
GSYS_PARTITION INTEGER
GSYS_SYS_ID INTEGER GSYS_PARTITION INTEGER
GSYS_SYS_ID INTEGER
GSYS_SEQ INTEGER
GSYS_SEQ INTEGER
GSYS_USEQ INTEGER
GSYS_USEQ INTEGER
GSYS_TS DATE
GSYS_TS DATE
GSYS_TC INTEGER
GSYS_TC INTEGER
GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 INTEGER GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 INTEGER
GSYS_EXT_INT2 INTEGER
G_RESERVED1 VARCHAR2(255)
G_RESERVED2 VARCHAR2(255)
G_RESERVED3 VARCHAR2(255)
G_RESERVED4 VARCHAR2(255)

Index List
Table Code U
GM_F_USERDATA IDX_GM_F_UDATA_CID X
GM_L_USERDATA IDX_GM_L_UDATA_CID X

Table GM_F_USERDATA
This table contains information about predefined logical keys in the attached data of multimedia interactions. The
data store in this table corresponds to the data available after interaction creation.

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Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
CALLID CALLID VARCHAR2(50) X
G_FROM_NAME G_FROM_NAME VARCHAR2(255)
G_CALLED_BACK G_CALLED_BACK VARCHAR2(255)
G_SUBJECT G_SUBJECT VARCHAR2(255)
G_ORIGIN_SOURCE G_ORIGIN_SOURCE VARCHAR2(128)
G_FROM_ADDRESS G_FROM_ADDRESS VARCHAR2(255)
G_SUB_TYPE G_SUB_TYPE VARCHAR2(255)
G_RECEIVED_D G_RECEIVED_D DATE
G_RECEIVED_TS G_RECEIVED_TS INTEGER
G_RECEIVED_TCODE G_RECEIVED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER
G_RESERVED1 G_RESERVED1 VARCHAR2(255)
G_RESERVED2 G_RESERVED2 VARCHAR2(255)
G_RESERVED3 G_RESERVED3 VARCHAR2(255)
G_RESERVED4 G_RESERVED4 VARCHAR2(255)

Column ID
The unique, autonumbered ID of the record. This is the primary key.

Column CALLID
The Multimedia interaction ID having the same value as that stored in the CALLID field of the G_CALL table.

Column G_FROM_NAME
The value of the From Name logical key, which corresponds to the mcr-from-name logical name.

Column G_CALLED_BACK
The value of the Called Back logical key, which corresponds to the mcr-called-back logical name.

Column G_SUBJECT
The value of the Subject logical key, which corresponds to the mcr-subject logical name.

Column G_ORIGIN_SOURCE
The value of the Origination Source logical key, which corresponds to the mcr-origin-source logical name.

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Column G_FROM_ADDRESS
The value of the From Email Address logical key, which corresponds to the mcr-from-address logical name.

Column G_SUB_TYPE
The value of the Interaction Sub Type logical key.

Column G_RECEIVED_D
The GMT-equivalent time when the email interaction was downloaded by the multimedia Email Server.

Column G_RECEIVED_TS
The UTC-equivalent value of the G_RECEIVED_D field.

Column G_RECEIVED_TCODE
A reference, derived from the value of the G_RECEIVED_TS field, to a record in the G_TIMECODE table.

Column G_RESERVED1 through G_RESERVED4

Reserved for future use.

Index List
Code U C Table
IDX_GM_F_UDATA_CID X GM_F_USERDATA

Table GM_L_USERDATA
This table contains information about predefined logical keys in the attached data of multimedia interactions. The
data stored in this table corresponds to the data available after interaction termination.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
CALLID CALLID VARCHAR2(50) X
G_S_RESPONSE G_S_RESPONSE VARCHAR2(255)
G_A_RESPONSE G_A_RESPONSE VARCHAR2(255)
G_A_ACK G_A_ACK VARCHAR2(255)
G_STOP_REASON G_STOP_REASON VARCHAR2(128)
G_UCS_CONTACT_ID G_UCS_CONTACT_ID VARCHAR2(255)
G_RESERVED1 G_RESERVED1 VARCHAR2(255)
G_RESERVED2 G_RESERVED2 VARCHAR2(255)
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER

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Name Code Data Type P M F

GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of the record. This is the primary key.

Column CALLID
The Multimedia interaction ID having the same value as that stored in the CALLID field of the G_CALL table.

Column G_S_RESPONSE
The value of the Suggested Response logical key, which corresponds to the mcr-suggested-response logical name.

Column G_A_RESPONSE
The value of the Automated Response logical key, which corresponds to the mcr-auto-response logical name.

Column G_A_ACK
The value of the Auto Acknowledgment logical key, which corresponds to the mcr-auto-ack logical name.

Column G_STOP_REASON
The value of the Stop Reason logical key.

Column G_UCS_CONTACT_ID
The value of the Multimedia Customer ID logical key, which corresponds to the mcr-ucs-contact-id logical name.

Column G_RESERVED1
Reserved for future use.

Column G_RESERVED2
Reserved for future use.

Index List
Code U C Table
IDX_GM_L_UDATA_CID X GM_L_USERDATA

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Chapter 5: Virtual Queue Schema

Diagram Data Model

G_VIRTUAL_QUEUE
ID NUMBER(16) <pk>
VQID VARCHAR2(50)
VQDN VARCHAR2(255)
VQDNID INTEGER
VQSwitchID INTEGER
OrigCallID VARCHAR2(50)
OrigSwitchID INTEGER
OrigDNType INTEGER
OrigDN VARCHAR2(255)
OrigDNID INTEGER
OrigObjType INTEGER
TargetCallID VARCHAR2(50)
TargetSwitchID INTEGER
TargetDNType INTEGER
TargetDN VARCHAR2(255)
TargetDNID INTEGER
TargetObjType INTEGER
DistCallID VARCHAR2(50)
DistSwitchID INTEGER
DistDNType INTEGER
DistDN VARCHAR2(255)
DistDNID INTEGER
DistObjType INTEGER
VQExtVCH1 VARCHAR2(50)
VQExtVCH2 VARCHAR2(50)
Status INTEGER
Cause INTEGER
Created DATE
Created_ts INTEGER
Created_tcode INTEGER
Terminated DATE
Terminated_ts INTEGER
Terminated_tcode INTEGER

Index List
Table Code U
G_VIRTUAL_QUEUE IDX_G_VQUEUE_VQID X

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Table G_VIRTUAL_QUEUE
This table contains information about the use of virtual queues in interaction processing, according to the data
passed from the Universal Routing Server through the T-Server application.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
VQID VQID VARCHAR2(50) X
VQDN VQDN VARCHAR2(255) X
VQDNID VQDNID INTEGER X
VQSwitchID VQSWITCHID INTEGER X
OrigCallID ORIGCALLID VARCHAR2(50) X
OrigSwitchID ORIGSWITCHID INTEGER
OrigDNType ORIGDNTYPE INTEGER
OrigDN ORIGDN VARCHAR2(255)
OrigDNID ORIGDNID INTEGER
OrigObjType ORIGOBJTYPE INTEGER
TargetCallID TARGETCALLID VARCHAR2(50)
TargetSwitchID TARGETSWITCHID INTEGER
TargetDNType TARGETDNTYPE INTEGER
TargetDN TARGETDN VARCHAR2(255)
TargetDNID TARGETDNID INTEGER
TargetObjType TARGETOBJTYPE INTEGER
DistCallID DISTCALLID VARCHAR2(50)
DistSwitchID DISTSWITCHID INTEGER
DistDNType DISTDNTYPE INTEGER
DistDN DISTDN VARCHAR2(255)
DistDNID DISTDNID INTEGER
DistObjType DISTOBJTYPE INTEGER
VQExtVCH1 VQEXTVCH1 VARCHAR2(50)
VQExtVCH2 VQEXTVCH2 VARCHAR2(50)
Status STATUS INTEGER X
Cause CAUSE INTEGER X
Created CREATED DATE X
Created_ts CREATED_TS INTEGER X
Created_tcode CREATED_TCODE INTEGER X
Terminated TERMINATED DATE
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

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Column ID
The unique, autonumbered ID of the virtual queue record. This is the primary key. Autonumbering is controlled
by the RDBMS.

Column VQID
Uniquely identifies each virtual queue record, corresponding to the EventQueued/EventDiverted or
EventQueued/EventAbandoned pairs of TEvents.

Column VQDN
The directory number of the virtual queue, as configured in Configuration Server, where the interaction was
queued.

Column VQDNID
The DBID of the virtual queue where the interaction was queued.

Column VQSwitchID
The DBID of the switch where the virtual queue is configured.

Column OrigCallID
The reference to the original call, by CALLID, for which the EventQueued TEvent was reported.

Column OrigSwitchID
Reserved for future use.

Column OrigDNType
Reserved for future use.

Column OrigDN
Reserved for future use.

Column OrigDNID
Reserved for future use.

Column OrigObjType
Reserved for future use.

Column TargetCallID
Reserved for future use.

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Column TargetSwitchID
Reserved for future use.

Column TargetDNType
Reserved for future use.

Column TargetDN
The destination endpoint name of the routing target.

Column TargetDNID
Reserved for future use.

Column TargetObjType
Reserved for future use.

Column DistCallID
The call ID of the interaction prior to distribution to the routing target or abandonment.

Column DistSwitchID
Reserved for future use.

Column DistDNType
Reserved for future use.

Column DistDN
Reserved for future use.

Column DistDNID
Reserved for future use.

Column DistObjType
Reserved for future use.

Column VQExtVCH1
Reserved for future use.

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Column VQExtVCH2
Reserved for future use.

Column Status
The current status of the virtual queue record, represented by one of the following Call Control Event dictionary
types:

1 - cleared. Call or interaction was either abandoned or diverted with causes other than 1 (normal call delivery)
as noted in the description of column CAUSE.
8 - queued
13 - diverted with value cause = 1 (normal call delivery ) in column CAUSE.

#DICTIONARY TYPE 30

Column Cause
The cause leading to the status change in the association between the call interaction and the virtual queue,
represented by one of the following VQCause dictionary types:

1 - normal
2 - abandoned
3 - stuck
101 - routed from a parallel virtual queue to the target destination
102 - routed by URS to the default destination
103 - routed by the switch to the default destination
104 - execute clear target
105 - other
133 - routing timeout expired on Interaction Server (for open media interactions only)
134 - interaction is taken (pulled out) from strategy by Interaction Server (for open media interactions only)

#DICTIONARY TYPE 85

Column Created
The GMT-equivalent date and time when the record was created, as inherited from the EventQueued TEvent.

Column Created_ts
The UTC-equivalent value of the CREATED field.

Column Created_tcode
A reference, derived from the value of the CREATED_TS field, to record in G_TIMECODE table.

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Column Terminated
The GMT-equivalent date and time when the record was terminated, as inherited from either the EventDiverted or
EventAbandoned TEvents.

Column Terminated_ts
The UTC-equivalent value of the TERMINATED field.

Column Terminated_tcode
A reference, derived from the value of the TERMINATED_TS field, to record in G_TIMECODE table.

Index List
Code U C Table
IDX_G_VQUEUE_VQID X G_VIRTUAL_QUEUE

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Chapter 6: Custom States Schema

Diagram Data Model

G_CUSTOM_DATA_P G_CUSTOM_DATA_S G_CUSTOM_STATES
ID NUMBER(16) <pk> ID NUMBER(19) <pk> ID NUMBER(16) <pk>
CallID VARCHAR2(50) CallID VARCHAR2(50) CallID VARCHAR2(50)
PartyID VARCHAR2(50) PartyID VARCHAR2(50) PartyID VARCHAR2(50)
PSEQ INTEGER PSEQ INTEGER PSEQ INTEGER
EndPointID INTEGER EndPointID INTEGER EndPointID INTEGER
EndPointDN VARCHAR2(255) EndPointDN VARCHAR2(255) EndPointDN VARCHAR2(255)
AgentID INTEGER AgentID INTEGER AgentID INTEGER
SwitchID INTEGER SwitchID INTEGER SwitchID INTEGER
TenantID INTEGER TenantID INTEGER TenantID INTEGER
Added DATE KeyName VARCHAR2(64) StateCode INTEGER
Added_ts INTEGER Value VARCHAR2(255) CUST_DATA_1 VARCHAR2(128)
Added_tcode INTEGER Added DATE CUST_DATA_2 VARCHAR2(128)
CUST_DATA_1 VARCHAR2(128) Added_ts INTEGER CUST_DATA_3 VARCHAR2(128)
CUST_DATA_2 VARCHAR2(128) Added_tcode INTEGER CUST_DATA_4 VARCHAR2(128)
CUST_DATA_3 VARCHAR2(128) CUST_DATA_5 VARCHAR2(128)
CUST_DATA_4 VARCHAR2(128) CUST_DATA_6 VARCHAR2(128)
CUST_DATA_5 VARCHAR2(128) CUST_DATA_7 VARCHAR2(128)
CUST_DATA_6 VARCHAR2(128) CUST_DATA_8 VARCHAR2(128)
CUST_DATA_7 VARCHAR2(128) CUST_DATA_9 VARCHAR2(128)
CUST_DATA_8 VARCHAR2(128) CUST_DATA_10 VARCHAR2(128)
CUST_DATA_9 VARCHAR2(128) CUST_DATA_11 VARCHAR2(128)
CUST_DATA_10 VARCHAR2(128) CUST_DATA_12 VARCHAR2(128)
CUST_DATA_11 VARCHAR2(128) CUST_DATA_13 VARCHAR2(128)
CUST_DATA_12 VARCHAR2(128) CUST_DATA_14 VARCHAR2(128)
CUST_DATA_13 VARCHAR2(128) CUST_DATA_15 VARCHAR2(128)
CUST_DATA_14 VARCHAR2(128) CUST_DATA_16 VARCHAR2(128)
CUST_DATA_15 VARCHAR2(128) CUST_DATA_17 VARCHAR2(128)
CUST_DATA_16 VARCHAR2(128) CUST_DATA_18 VARCHAR2(128)
CUST_DATA_17 VARCHAR2(128) CUST_DATA_19 VARCHAR2(128)
CUST_DATA_18 VARCHAR2(128) Added DATE
CUST_DATA_19 VARCHAR2(128) Added_ts INTEGER
Added_tcode INTEGER
Terminated DATE
Terminated_ts INTEGER
Terminated_tcode INTEGER

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Table G_CUSTOM_DATA_P
This table contains principal information about user data that is attached to a voice call interaction. This
information originates from T-Server's EventUsedEvent TEvents.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
CallID CALLID VARCHAR2(50)
PartyID PARTYID VARCHAR2(50)
PSEQ PSEQ INTEGER X
EndPointID ENDPOINTID INTEGER
EndPointDN ENDPOINTDN VARCHAR2(255)
AgentID AGENTID INTEGER
SwitchID SWITCHID INTEGER
TenantID TENANTID INTEGER
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
CUST_DATA_1 CUST_DATA_1 VARCHAR2(128)
CUST_DATA_2 CUST_DATA_2 VARCHAR2(128)
CUST_DATA_3 CUST_DATA_3 VARCHAR2(128)
CUST_DATA_4 CUST_DATA_4 VARCHAR2(128)
CUST_DATA_5 CUST_DATA_5 VARCHAR2(128)
CUST_DATA_6 CUST_DATA_6 VARCHAR2(128)
CUST_DATA_7 CUST_DATA_7 VARCHAR2(128)
CUST_DATA_8 CUST_DATA_8 VARCHAR2(128)
CUST_DATA_9 CUST_DATA_9 VARCHAR2(128)
CUST_DATA_10 CUST_DATA_10 VARCHAR2(128)
CUST_DATA_11 CUST_DATA_11 VARCHAR2(128)
CUST_DATA_12 CUST_DATA_12 VARCHAR2(128)
CUST_DATA_13 CUST_DATA_13 VARCHAR2(128)
CUST_DATA_14 CUST_DATA_14 VARCHAR2(128)
CUST_DATA_15 CUST_DATA_15 VARCHAR2(128)
CUST_DATA_16 CUST_DATA_16 VARCHAR2(128)
CUST_DATA_17 CUST_DATA_17 VARCHAR2(128)
CUST_DATA_18 CUST_DATA_18 VARCHAR2(128)
CUST_DATA_19 CUST_DATA_19 VARCHAR2(128)
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

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Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column CallID
This field points to the record in the G_CALL table that represents the call with which the data is associated. This
field may be NULL.

Column PartyID
This field points to the record in the G_PARTY table that represents the party with which the data is associated.
This field may be NULL.

Column PSEQ
The sequence that corresponds to a record in the G_PARTY_HISTORY table.

Column EndPointID
This field contains the DBID of the endpoint that added, changed, or deleted the data. If the data was taken from
the event that caused the creation of the respective call, then this is the first party created in the call. If the data
was taken from the AttachedDataChangedEvent, then the party is defined by the ThirdPartyDN attribute, if any
exist. Otherwise, this is the party that is defined by the ThisDN attribute (if any). For other changes, the party is
defined by the ThisDN attribute.

Column EndPointDN
The device number that is associated with the data.

Column AgentID
The DBID of the agent object that represents the person who changed the data. This is the agent who logged into
the endpoint that is associated with the data change (if this information is available during run time).

Column SwitchID
The DBID of the Switch object that owns the endpoint that is associated with the change. If the EndPointID field
is NULL, then so is this field, and vice versa.

Column TenantID
The DBID of the Tenant that is associated with the Switch.

Column Added
The GMT-equivalent date and time when the key was changed. The date and time are taken from the T-Server (or
other data provider) notification.

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Column Added_ts
The UTC-equivalent value of the ADDED field.

Column Added_tcode
A reference, derived from the value in the ADDED_TS field, to a record in the G_TIMECODE table.

Column CUST_DATA_1 through CUST_DATA_19

The values of the cust-data-1 through cust-data-19 attributes of userdata

Table G_CUSTOM_DATA_S
This table records the changes to the user data that is associated with a voice call. Primarily, this is the data that is
attached to the call (the content of the UserData attribute of a T-Server Event). However, it is assumed that ICON
might be configured so that it will also use this table to record the history of the Reasons and Extensions as well
as any other attributes of a call that are not recorded in the G_CALL_HISTORY and the G_PARTY_HISTORY
tables. The only prerequisite for this table is that the data be associated with the call and that this association be
known at run time.

Column List
Name Code Data Type P M F
ID ID NUMBER(19) X X
CallID CALLID VARCHAR2(50)
PartyID PARTYID VARCHAR2(50)
PSEQ PSEQ INTEGER X
EndPointID ENDPOINTID INTEGER
EndPointDN ENDPOINTDN VARCHAR2(255)
AgentID AGENTID INTEGER
SwitchID SWITCHID INTEGER
TenantID TENANTID INTEGER
KeyName KEYNAME VARCHAR2(64) X
Value VALUE VARCHAR2(255)
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

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Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column CallID
This field points to the record in the G_CALL table that represents the call with which the data is associated. This
field may be NULL.

Column PartyID
This field points to the record in the G_PARTY table that represents the party with which the data is associated.
This field may be NULL.

Column PSEQ
The sequence that corresponds to the G_PARTY_HISTORY.

Column EndPointID
This field contains the DBID of the endpoint that added, changed, or deleted the data. If the data was taken from
the event that caused the creation of the respective call, then this is the first party created in the call. If the data
was taken from the AttachedDataChangedEvent, then the party is defined by the ThirdPartyDN attribute, if any
exist. Otherwise, this is the party that is defined by the ThisDN attribute (if any). For the rest of changes, the party
is defined by the ThisDN attribute.

Column EndPointDN
The device number that is associated with the data.

Column AgentID
This field contains the DBID of the agent object that represents the person who changed the data. This is the agent
who logged in to the endpoint that is associated with the data change (if this information is available during run
time).

Column SwitchID
This field contains the DBID of the Switch object that owns the endpoint that is associated with the change. If the
EndPointID field is NULL, then so is the field SwitchID, and vice versa.

Column TenantID
The DBID of the Tenant that is associated with the Switch.

Column KeyName
This is the KeyName field. It records the name of the user data key that changed its value. The user determines
which keys should be recorded by specifying them in the Call Concentrator configuration user data specification.
Key names defined in the custom states configuration options should be specified in one option only--it should be

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DB2 Physical Data Model Chapter 6: Custom States Schema

unique across all configuration options.

Column Value
This field contains the character value of the key. The value is non-NULL unless one of the following conditions
is met:

DataType != STRING or
ChangeType = DELETED
Otherwise, the value is NULL.

Column Added
The GMT-equivalent date and time when the key was changed. The date and time are taken from the T-Server (or
other data provider) notification.

Column Added_ts
The UTC-equivalent value of the ADDED field.

Column Added_tcode
A reference, derived from the value in the ADDED_TS field, to a record in the G_TIMECODE table.

Table G_CUSTOM_STATES
This table contains detailed information about an agent’s state changes during his or her login session. The
records inserted into this table include:

- changes to the agent's state.

- changes to the agent's pending state.
- changes to the agent's workmode.
- changes to the agent's hardware reason code.
- the fact that the agent connects or disconnects to a call

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
CallID CALLID VARCHAR2(50)
PartyID PARTYID VARCHAR2(50)
PSEQ PSEQ INTEGER X
EndPointID ENDPOINTID INTEGER
EndPointDN ENDPOINTDN VARCHAR2(255)
AgentID AGENTID INTEGER
SwitchID SWITCHID INTEGER
TenantID TENANTID INTEGER
StateCode STATECODE INTEGER X

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Name Code Data Type P M F

CUST_DATA_1 CUST_DATA_1 VARCHAR2(128)
CUST_DATA_2 CUST_DATA_2 VARCHAR2(128)
CUST_DATA_3 CUST_DATA_3 VARCHAR2(128)
CUST_DATA_4 CUST_DATA_4 VARCHAR2(128)
CUST_DATA_5 CUST_DATA_5 VARCHAR2(128)
CUST_DATA_6 CUST_DATA_6 VARCHAR2(128)
CUST_DATA_7 CUST_DATA_7 VARCHAR2(128)
CUST_DATA_8 CUST_DATA_8 VARCHAR2(128)
CUST_DATA_9 CUST_DATA_9 VARCHAR2(128)
CUST_DATA_10 CUST_DATA_10 VARCHAR2(128)
CUST_DATA_11 CUST_DATA_11 VARCHAR2(128)
CUST_DATA_12 CUST_DATA_12 VARCHAR2(128)
CUST_DATA_13 CUST_DATA_13 VARCHAR2(128)
CUST_DATA_14 CUST_DATA_14 VARCHAR2(128)
CUST_DATA_15 CUST_DATA_15 VARCHAR2(128)
CUST_DATA_16 CUST_DATA_16 VARCHAR2(128)
CUST_DATA_17 CUST_DATA_17 VARCHAR2(128)
CUST_DATA_18 CUST_DATA_18 VARCHAR2(128)
CUST_DATA_19 CUST_DATA_19 VARCHAR2(128)
Added ADDED DATE X
Added_ts ADDED_TS INTEGER
Added_tcode ADDED_TCODE INTEGER
Terminated TERMINATED DATE
Terminated_ts TERMINATED_TS INTEGER
Terminated_tcode TERMINATED_TCODE INTEGER
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column CallID
This field points to the record in the G_CALL table that represents the call with which the data is associated. This
field may be NULL.

Column PartyID
This field points to the record in the G_PARTY table that represents the party with which the data is associated.
This field may be NULL.

Column PSEQ
The sequence that corresponds to the G_PARTY_HISTORY.

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Column EndPointID
This field contains the DBID of the endpoint that added, changed, or deleted the data. If the data was taken from
the event that caused the creation of the respective call, then this is the first party created in the call. If the data
was taken from the AttachedDataChangedEvent, then the party is defined by the ThirdPartyDN attribute, if any
exist. Otherwise, this is the party that is defined by the ThisDN attribute (if any). For other changes, the party is
defined by the ThisDN attribute.

Column EndPointDN
The device number that is associated with the data.

Column AgentID
This field contains the DBID of the agent object that represents the person who changed the data. This is the agent
who logged in to the endpoint that is associated with the data change (if this information is available during run
time).

Column SwitchID
This field contains the DBID of the Switch object that owns the endpoint that is associated with the change. If the
EndPointID field is NULL, then so is the field SwitchID, and vice versa.

Column TenantID
The DBID of the Tenant that is associated with the Switch.

Column StateCode
State of the agent on device (endpointid) against queue (queueid), or previous state in
G_AGENT_STATE_HISTORY table. One of the following values:

0 - null - agent is logged off

1 - login - agent is logged in, but no information to indicate whether the agent is ready to receive calls
2 - notready - agent is not ready to receive calls
3 - ready - agent is ready to receive calls
4 - acw - agent is in after call work state
5 - busy - agent is on the call
6 - unknown - agent's login session is present, but ICON has no information about the agent's state (due to
disconnect from T-Server, etc)

#DICTIONARY TYPE 16

Column CUST_DATA_1 through CUST_DATA_19

The values of the cust-data-1 through cust-data-19 attributes of userdata.

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Column Added
The GMT-equivalent date and time when information about an agent’s change of agent’s state was detected.

Column Added_ts
The UTC-equivalent value of the ADDED field.

Column Added_tcode
A reference, derived from the value in the ADDED_TS field, to a record in the G_TIMECODE table.

Column Terminated
The GMT-equivalent date and time when the party was released from the call.

Column Terminated_ts
The UTC-equivalent value of the TERMINATED field.

Column Terminated_tcode
A reference, derived from the value in the TERMINATED_TS field, to a record in the G_TIMECODE table.

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Chapter 7: Custom Dispatcher Attached Data Schema

Diagram Data Model

G_SAMPLE_CUST_ADATA
ID NUMBER(16) <pk>
CALLID VARCHAR2(50)
CALL_TS INTEGER
Switch_ID INTEGER
Tenant_ID INTEGER
C_INT_1 INTEGER
C_INT_2 INTEGER
C_INT_3 INTEGER
C_INT_4 INTEGER
C_INT_5 INTEGER
C_INT_6 INTEGER
C_INT_7 INTEGER
C_INT_8 INTEGER
C_INT_9 INTEGER
C_INT_10 INTEGER
C_INT_11 INTEGER
C_INT_12 INTEGER
C_INT_13 INTEGER
C_INT_14 INTEGER
C_INT_15 INTEGER
C_INT_16 INTEGER
C_INT_17 INTEGER
C_INT_18 INTEGER
C_INT_19 INTEGER
C_INT_20 INTEGER
C_INT_21 INTEGER
C_INT_22 INTEGER
C_INT_23 INTEGER
C_INT_24 INTEGER
C_INT_25 INTEGER
C_INT_26 INTEGER
C_INT_27 INTEGER
C_INT_28 INTEGER
C_INT_29 INTEGER
C_INT_30 INTEGER
C_INT_31 INTEGER
C_INT_32 INTEGER
C_INT_33 INTEGER
C_INT_34 INTEGER
C_STR_1 VARCHAR2(10)
C_STR_2 VARCHAR2(10)
C_STR_3 VARCHAR2(10)
C_STR_4 VARCHAR2(10)
C_STR_5 VARCHAR2(10)
C_STR_6 VARCHAR2(10)
C_STR_7 VARCHAR2(10)
C_STR_8 VARCHAR2(10)
C_STR_9 VARCHAR2(10)
C_STR_10 VARCHAR2(10)
C_STR_11 VARCHAR2(10)
C_STR_12 VARCHAR2(10)
C_STR_13 VARCHAR2(10)
C_STR_14 VARCHAR2(10)
C_STR_15 VARCHAR2(10)
C_STR_16 VARCHAR2(10)
C_STR_17 VARCHAR2(10)
C_STR_18 VARCHAR2(10)
C_STR_19 VARCHAR2(10)
C_STR_20 VARCHAR2(10)
C_STR_21 VARCHAR2(10)
C_STR_22 VARCHAR2(10)
C_STR_23 VARCHAR2(10)
C_STR_24 VARCHAR2(10)
C_STR_25 VARCHAR2(10)
C_STR_26 VARCHAR2(10)
C_STR_27 VARCHAR2(10)
C_STR_28 VARCHAR2(10)
C_STR_29 VARCHAR2(10)
C_STR_30 VARCHAR2(10)
C_STR_31 VARCHAR2(10)
C_STR_32 VARCHAR2(10)
C_STR_33 VARCHAR2(10)
C_STR_34 VARCHAR2(10)

Index List
Table Code U
G_SAMPLE_CUST_ADATA IDX_G_SAMPLE_CDATA_TS

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Table G_SAMPLE_CUST_ADATA
This sample table stores attached call data from a custom attached data dispatcher.

Column List
Name Code Data Type P M F
ID ID NUMBER(16) X X
CALLID CALLID VARCHAR2(50) X
CALL_TS CALL_TS INTEGER X
Switch_ID SWITCH_ID INTEGER X
Tenant_ID TENANT_ID INTEGER X
C_INT_1 C_INT_1 INTEGER
C_INT_2 C_INT_2 INTEGER
C_INT_3 C_INT_3 INTEGER
C_INT_4 C_INT_4 INTEGER
C_INT_5 C_INT_5 INTEGER
C_INT_6 C_INT_6 INTEGER
C_INT_7 C_INT_7 INTEGER
C_INT_8 C_INT_8 INTEGER
C_INT_9 C_INT_9 INTEGER
C_INT_10 C_INT_10 INTEGER
C_INT_11 C_INT_11 INTEGER
C_INT_12 C_INT_12 INTEGER
C_INT_13 C_INT_13 INTEGER
C_INT_14 C_INT_14 INTEGER
C_INT_15 C_INT_15 INTEGER
C_INT_16 C_INT_16 INTEGER
C_INT_17 C_INT_17 INTEGER
C_INT_18 C_INT_18 INTEGER
C_INT_19 C_INT_19 INTEGER
C_INT_20 C_INT_20 INTEGER
C_INT_21 C_INT_21 INTEGER
C_INT_22 C_INT_22 INTEGER
C_INT_23 C_INT_23 INTEGER
C_INT_24 C_INT_24 INTEGER
C_INT_25 C_INT_25 INTEGER
C_INT_26 C_INT_26 INTEGER
C_INT_27 C_INT_27 INTEGER
C_INT_28 C_INT_28 INTEGER
C_INT_29 C_INT_29 INTEGER
C_INT_30 C_INT_30 INTEGER
C_INT_31 C_INT_31 INTEGER
C_INT_32 C_INT_32 INTEGER
C_INT_33 C_INT_33 INTEGER
C_INT_34 C_INT_34 INTEGER
C_STR_1 C_STR_1 VARCHAR2(10)
C_STR_2 C_STR_2 VARCHAR2(10)
C_STR_3 C_STR_3 VARCHAR2(10)
C_STR_4 C_STR_4 VARCHAR2(10)
C_STR_5 C_STR_5 VARCHAR2(10)
C_STR_6 C_STR_6 VARCHAR2(10)
C_STR_7 C_STR_7 VARCHAR2(10)
C_STR_8 C_STR_8 VARCHAR2(10)
C_STR_9 C_STR_9 VARCHAR2(10)
C_STR_10 C_STR_10 VARCHAR2(10)

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Name Code Data Type P M F

C_STR_11 C_STR_11 VARCHAR2(10)
C_STR_12 C_STR_12 VARCHAR2(10)
C_STR_13 C_STR_13 VARCHAR2(10)
C_STR_14 C_STR_14 VARCHAR2(10)
C_STR_15 C_STR_15 VARCHAR2(10)
C_STR_16 C_STR_16 VARCHAR2(10)
C_STR_17 C_STR_17 VARCHAR2(10)
C_STR_18 C_STR_18 VARCHAR2(10)
C_STR_19 C_STR_19 VARCHAR2(10)
C_STR_20 C_STR_20 VARCHAR2(10)
C_STR_21 C_STR_21 VARCHAR2(10)
C_STR_22 C_STR_22 VARCHAR2(10)
C_STR_23 C_STR_23 VARCHAR2(10)
C_STR_24 C_STR_24 VARCHAR2(10)
C_STR_25 C_STR_25 VARCHAR2(10)
C_STR_26 C_STR_26 VARCHAR2(10)
C_STR_27 C_STR_27 VARCHAR2(10)
C_STR_28 C_STR_28 VARCHAR2(10)
C_STR_29 C_STR_29 VARCHAR2(10)
C_STR_30 C_STR_30 VARCHAR2(10)
C_STR_31 C_STR_31 VARCHAR2(10)
C_STR_32 C_STR_32 VARCHAR2(10)
C_STR_33 C_STR_33 VARCHAR2(10)
C_STR_34 C_STR_34 VARCHAR2(10)
GSYS_DOMAIN GSYS_DOMAIN INTEGER
GSYS_PARTITION GSYS_PARTITION INTEGER
GSYS_SYS_ID GSYS_SYS_ID INTEGER
GSYS_SEQ GSYS_SEQ INTEGER
GSYS_USEQ GSYS_USEQ INTEGER
GSYS_TS GSYS_TS DATE
GSYS_TC GSYS_TC INTEGER
GSYS_EXT_VCH1 GSYS_EXT_VCH1 VARCHAR2(255)
GSYS_EXT_VCH2 GSYS_EXT_VCH2 VARCHAR2(255)
GSYS_EXT_INT1 GSYS_EXT_INT1 INTEGER
GSYS_EXT_INT2 GSYS_EXT_INT2 INTEGER

Column ID
The unique, autonumbered ID of this record. This is the primary key.

Column CALLID
Global unique call ID.

Column CALL_TS
The timestamp of call creation.

Column Switch_ID
The DBID of the Switch configuration object in Configuration Server where the call was observed.

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Column Tenant_ID
The DBID of the Tenant where the Switch is configured.

Column C_INT_1 through C_INT_34

The integer values of attached data key.

Column C_STR_1 through C_STR_34

The string values of the call attached data key.

Index List
Code U C Table
IDX_G_SAMPLE_CDATA_TS G_SAMPLE_CUST_ADATA

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Appendix: G_Dictionary Values

This appendix lists the possible values for the dictionary types defined in the G_DICT_TYPE table. For each
dictionary type (G_DICT_TYPE.DTYPE), this appendix provides the values of G_DICTIONARY.DID and
G_DICTIONARY.DVALUE, which are populated when IDB is initialized or upgraded.

Call History Change Type 2

3
alerting
connected
4 autowork

(DTYPE=1) 4 hold
1 call_created
5
6
queued
fail
Agent State History Condition (15)
2 call_terminated 0 nocondition
3 call_merged 1 normal
4 call_trfailed
Party Type (9) 2
3
forced_by_another_device
forced_by_pending_state
0 unknown 4 forced_by_connection_info
Party History Change Type (2) 1 internal
2 external
1 party_created
2 party_terminated
3
4
place
iqueue
Agent State History State (16)
3 party_statechanged 5 iworkbin 0 null
4 party_fsmerror 6 strategy 1 login
5 party_fsm2error 2 notready
3 ready

IR History Change Type (3) Party Role (10) 4

5
acw
busy
0 unknown 6 unknown
1 ir_created 1 observer
2 ir_terminated
3 ir_merged
Agent State History Pending
Party Parent Link Type (11) State(17)
Call States (4) 0 unknown
0 null
1 consultation
0 unknown 2 transfer 2 notready
1 active 3 conference 3 ready
2 terminated 4 divert 4 acw
5 route

Call Types (5) Agent State History

0 unknown Session Endpoint Type (12) WORKMODE(18)
1 internal 1 agent_dn
2 inbound 0 unknown
2 queue 1 manualin
3 outbound
3 media 2 autoin
4 consult
3 aftercallwork
4 auxwork

Call Media Types (6) Agent State History Type (13) 6 walkaway
7 returnback
-1 unknown
0 unknown 0 normal
1 voice 5 state
2 email 6 pending_state Attached Data Change Type (19)
3 chat 7 add_party
1000 OM 1 created
8 rem_party 2 added
9 state_forced 3 updated
10 pending_forced 4 deleted
IR States (7) 11 reason 5 terminated
12 reason_code
0 unknown
1 active
2 terminated Agent State History Cause (14) Attached Data Source (20)
0 nocause 1 userdata
Local Connection State (8) 1 normal 2 reasons
2 forced_pause 3 extensions
0 unknown
3 forced_transition 4 attributes
1 initiated

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DB2 Physical Data Model Appendix: G_Dictionary Values

5 mcr_workbin 133
134
ixn_server_timeout
ixn_taken_out
Log Message Category (33)
0 default
ISLink Current State (21) 1 alarm

0 unknown
Route Target Type (29) 2 audit

1 active 0 agent
2
3
terminated
failed
1
2
agent_place
agent_group
Log Message Origin (34)
3 place_group 0 connection
4 route_point 1 communication
ISLink History Change Type (22) 5
6
queue
queue_group
2
3
application
external
0 unknown 7 switch 4 management
1 added 8 reg_dn 5 logcontrol
2 moved 9 campaign
3 deleted 10 campaign_group
11
12
calling_list
campaign_calling_list
Campaign State (71)
ISLink Merge State (23) 13
14
tenant
staging_area
0
1
null
loaded
1 not_processed 15 routing_strategy 2 started
2 incomplete 100 default 3 unloading
3 complete 101 destination_label
102 persistent_queue
103 workbin System Reasons to Campaign
Configuration History Tables Termination (73)
Status (24) Call Control Event (30) 0 normal
0 unknown 1 disconnect
1 active -1 unknown
2 internal_error
2 inactive 0 bridged
3 register
10 syncinprogress 1 connection_cleared
2 delivered
3 established
4 failed OCS Event Cause (75)
HA_CONTROL Status (25) 5 held 0 CampGrNormal
0 unknown 6 offered 1 CampGrConfigurationChanged
1 running 7 originated 2 CampGrLCASignal
2 stopped 8 queued 3 CampGrUnloadForcedCfgChanged
9 retrieved 4 CampGrUnloadForcedLCASignal
10 service_initiated 5 CampGrUnloadForcedCliReq
11 transferred
PROV_CONTROL Provider Tag 12 conferenced
6
7
CampGrLoadsAsSequenceItem
CampGrItemStartTimeElapsed
IDs (26) 13 diverted 8 CampGrItemContactsReached
9 CampGrItemDialsReached
0 unknown
10 CampGrItemEndTimeReached
1
2
gcc
gls Call Control Event Cause (31) 11 CampGrAgentsAvailable
12 CampGrNoAgentsAvailable
3 gud 0 unknown
13 CampGrPortsAvailable
4 gos 1 busy
14 CampGrNoPortsAvailable
5 cfg 2 conference
15 CampGrRecordsAvailable
6 vq 3 distributed
16 CampGrNoRecordsAvailable
4 distribution_delay
17 CampGrCPDAvailable
5 entering_distribution
18 CampGrNoCPDAvailable
ISLink Type (27) 6
7
normal
redirected
19 ChainNormal
0 bidirectional 20 ChainRetrievedFromDB
8 single_step_conference
1 unidirectional 21 ChainCampaignUnloaded
9 single_step_transfer
2 source 22 ChainDoNotCall
10 transfer
3 target 23 ChainCancelled
24 ChainRejected
25 ChainIsEmpty
Log Message Priority (32) 26 ChainFilterModified
Route Result (28) 0 unknown 27 ChainNoMoreTreatments
0 unknown 1 debug 28 ChainInternalError
1 success 2 information 29 ChainOutOfBoundaries
2 failure 3 interaction 30 ChainPriorityZero
102 distributed_to_default 4 error 31 ChainGoalReached
103 routed_by_switch 5 alarm 32 ChainMaxAttemptsReached
105 other_reasons 33 ChainUnloadedByTreatment

Interaction Concentrator 7.6 272

DB2 Physical Data Model Appendix: G_Dictionary Values

34
35
ChainConfigurationChanged
ChainUnknownDNTransfer
Association Between Login 1
2
Enabled
Disabled
36 ChainWrongTransfer Session and End Point State (82)
37 ChainCallbackToContinue
0 terminated
38
39
ChainReschedToContinue
ChainRecordAdded 1 active Switch Type (501)
40 ChainTreatmentApplied 0 Unknown Switch Type
41 ChainInDoNotCallList 1 Nortel Meridian 1
42 ChainDoNotCallRequested Flag of HW Reason Code (83) 2 Rockwell Spectrum
43 ChainCancelRequested 3 Rockwell Galaxy
0 false 4 Nortel Communication Server
44 ChainRejectRequested
1 true 2000/2100
45 ChainEventRecordProcessed
46 ChainDialerReleased 5 Avaya Communication Manager
47 ChainDialerError 6 Aspect CallCenter
48 ChainForceUnloadStale Possible System Reasons in 7 Siemens Hicom 300E
49
50
ChainOverflown
ChainRemoteRelease Login Sessions (84) 8
9
Intecom IBX80
Ericsson MD110
51 ChainStaleTimeout -1 unknown 10 Lucent 5ESS
52 ChainCallResultReceived 0 normal (null could be reported) 11 Madge
53 ChainProcessingDone 1 stuck 12 NEC NEAX
54 ChainEventUpdateCallCompStats 2 device 13 Fujitsu F9600
55 ChainEventRecordReschedule 3 agent 14 Teltronics 20-20
56 ChainCallProgressReceived 4 cleanup 15 WorldCom 800 Gateway
5 register 16 Siemens Hicom 150
6 disconnect 17 Siemens Hicom 300 ACL-H3
OCS Chain States (76) 18
19
Philips Sopho iS3000
EADS Telecom M6500 Succession
0
1
null
scheduled Virtual Queue State Cause (85) 20
21
Siemens Hicom 150H
Ericsson ACP1000
2 processing 1 normal 22 Siemens GEC iSSDX
3 processed 2 abandoned 23 Alcatel A4400
3 stuck 24 Generic Switch
101 routed_in_parallel_vq 25 Delco ACD
OCS Metric Types (77) 102
103
routed_to_default
routed_by_switch
26
27
Hitachi CX8000
LG Starex-ACS
0 GOMetricTypeUndefined 104 execute_clear_target 28 Mitel SX-2000
1 GOMetricTotalRecsPerList 105 other 29 Nortel Communication Server 1000
2 GOMetricTotalRecsPerCampGr 133 ixn_routing_to with SCCS/MLS
3 GOMetricTotalChainsPerList 134 ixn_taken_out 30 Siemens Hicom 150E
4 GOMetricTotalChainsPerCampGr 31 Siemens RealitisDX iCCL
5 GOMetricCurrRecsNotProcPerList 32 Tadiran Coral
6
GOMetricCurrRecsNotProcPerCamp Call Merge Types (86) 33
34
Voice over IP SMCP Switch
Virtual Switch for IVR In-Front
Gr -1 unknown 35 Internet Gateway
7 GOMetricCurrChainsNotProcPerList 0 bridge 36 AT&T 800 ICP Gateway
8 11 transfer 37 Sprint SiteRP Gateway
GOMetricCurrChainsNotProcPerCam 12 conference 38 Bell Canada (Stentor) ATF Gateway
pGr 39 Alcatel SCP Gateway
9 GOMetricCurrUsedPortsPerCampGr 40 Bell Atlantic ISCP Gateway
10
GOMetricCurrUsedEngPortsPerCam
Reliability of Route Result (87) 41
42
Concert 800 Gateway
Alcatel DTAG SCP Gateway
pGr 0 unknown 43 KPN Network Gateway
11 GOMetricDetailCallsOverdialed 1 ok 44 Alcatel Telecom Italia SCP Gateway
12 GOMetricTimeOutboundCallDialing 2 in_the_past 45 Alcatel BT SCP Gateway
13 GOMetricTimeOutboundCallTransfer 46 3511 Protocol Interface
14 GOMetricTimeOutboundCallCPD 47 DataVoice Dharma
48 Huawei C_C08
Type of Stop Processing Actor 49 Avaya INDeX
DND Feature State (80) (88)
50
51
Siemens Hicom 300H
Siemens HiPath 4000
0 clear 52 Alcatel A4200
0 unknown
1 set 53 Tenovis Integral 33
1 strategy
2 agent 54 Telera
3 place 55 NGSN
Login Session State (81) 4 media_server 56 GenSpec
57 Voice Portal
0 terminated 58 K-Worker Gateway
1 active 59 Siemens Hicom 300
Object State (500) 60 GenSpec XML
0 Unknown Object State 61 OPSI

Interaction Concentrator 7.6 273

DB2 Physical Data Model Appendix: G_Dictionary Values

62
63
Cisco Call Manager
Multimedia Switch
DN Route Type (504) Application Type (506)
64 Verizon ISCP Gateway 0 Unknown Route Type 0 Unknown Application Type
65 Alcatel 5020 OPSI 1 Default 1 T-Server
66 Avaya IP Office 2 Label 2 Stat Server
67 Mitel MN-3300 3 Overwrite DNIS 3 Billing Server
68 Samsung IP PCX IAP 4 DDD 4 Billing Client
69 Siemens HiPath 3000 5 IDDD 5 Agent Pulse
70 eOn eQueue 6 Direct 6 Voice Treatment Server
71 Tenovis I55 7 Reject 7 Voice Treatment Manager
72 SIP Switch 8 Announcement 8 Database Access Point
73 Digitro AXS/20 9 Post Feature 9 Call Concentrator
74 GVP DID Group 10 Direct Agent 10 CPD Server
75 SIP Network Switch 11 Use External Protocol 11 List Manager
76 NEC NEAX SV7000 12 Get From DN 12 Outbound Contact Server
77 Radvision iContact 13 Default 13 Outbound Contact Manager
14 Route 14 Campaign Configuration Environment
15 Direct 15 Universal Routing Server
Switch Link Type (502) 16
17
Re-Route
Direct UUI
16
17
Strategy Builder
Interaction Router Client
0 Unknown Link Type 18 Direct ANI 18 Agent Desktop
1 Meridian Link 4 19 Direct No Token 19 Configuration Manager
2 Meridian Link 5 20 DNIS Pooling 20 Call Center Pulse
3 Galaxy Link 21 Direct DNIS and ANI 21 Configuration Server
4 Spectrum Link 22 Direct Digits 22 Third Party Application
5 SCAI 7 23 Forbidden 23 Third Party Server
6 SCAI 8 24 ISCC defined protocol 24 Strategy Simulator
7 Call Visor ASAI 25 PullBack 25 Strategy Scheduler
8 Ethernet ASAI 26 Direct Network Call ID 26 DART Server
9 Application Bridge 5 27 DART Client
10 Application Bridge 6 28 Custom Server
11 CallBridge 2 29 External Router
12
13
CallBridge 3
OAI
DN Type (505) 30
31
Virtual Interactive-T
Virtual Routing Point
14 Application Link 0 Unknown DN Type 32 Database
15 Pinnacle 1 Extension 33 Web Option
16 Madge Link 2 ACD Position 34 Detail Biller
17 NEC Link 3 ACD Queue 35 Summary Biller
18 Fujitsu Link 4 Routing Point 36 Network Overflow Manager
19 Host Interface Link 5 Virtual Queue 37 Backup Control Client
20 Workstation Interface Link 6 Virtual Routing Point 38 Data Sourcer
21 Gateway 01 Link 7 Voice Treatment Port 39 Data Modeling Assistant
22 Application Connectivity Link 1.x 8 Voice Mail 40 IVR Server
23 Application Connectivity Link 2.x 9 Mobile Station 41 I-Server
24 CallBridge ACL ISDN SO ISO 10 Call Processing Port 42 Message Server
25 CallBridge ACL v.24 ISO 11 Fax 43 Solution Control Server
26 iS Link CSTA I 12 Modem 44 Solution Control Interface
27 Matra Link CSTA II 13 Music Port 45 SNMP Agent
28 Application Link CSTA 14 Trunk 46 DB Server
29 iCAT 2.3 ICCL 2 15 Trunk Group 47 WFM Client
30 iCAT 3.x ICCL 3 16 Tie Line 48 WFM Data Aggregator
31 Application Link CSTA I 17 Tie Line Group 49 WFM Web Services
32 Application Link CSTA II 18 Mixed 50 WFM Schedule Server
33 Generic Link 19 External Routing Point 51 Interaction Routing Designer
34 SCAI 11 20 Network Destination 52 ETL Proxy
35 SCAI 12 21 Service Number 53 Install-Time Configuration Utility
36 SCAI 13 22 Routing Queue 54 GVP-Voice Communication Server
37 Application Bridge 7 23 Communication DN 55 GIM ETL
38 CallBridge4 24 E-mail Address 56 VSS Shared
39 Delco ACD 25 Voice over IP Port 57 VSS Console
40 Hitachi Cx8000 26 Video over IP Port 58 Data Mart
41 Starex Link 27 Chat 59 Chat Server
42 MiTai 7.3 28 CoBrowse 60 Callback Server
43 Meridian Link ServicesSymposium 29 Voice over IP Service 61 Co-Browsing Server
44 Application Connectivity Link CSTA 30 Workflow 62 IS Transport Server
45 CallBridge DX 31 Access Resource 63 Contact Server
46 Coral Link 32 GVP DID 64 E-Mail Server
65 MediaLink
66 Web Interaction Requests Server
67 Web Stat Server

Interaction Concentrator 7.6 274

DB2 Physical Data Model Appendix: G_Dictionary Values

68 Web Interaction Server 136 GVP IServer 6 Login

69 Web Option Route Server 137 GVP SCP Gateway 7 Logout
70 Web Client 138 GVP SRP Server 8 Ready
71 Contact Server Manager 139 GVP MRCP TTS Server 9 Not Ready
72 Content Analyzer 140 GVP CCS Server 10 Busy On
73 Response Manager 141 GVP MRCP ASR Server 11 Busy Off
74 Voice over IP Controller 142 GVP Network Monitor 12 Forward On
75 Voice over IP Device 143 GVP OBN Manager 13 Forward Off
76 Automated Workflow Engine 144 GVP SelfService Provisioning Server
77 High Availability Proxy
78 Voice over IP Stream Manager
Table Access Type (515)
79
80
Voice over IP DMX Server
Web API Server
DN Group Type (508) 0 Unknown Table Type
81 Load Balancer 0 Unknown Group Type 1 Calling List
82 Application Cluster 1 Single Ports 2 Log Table
83 Load Distribution Server 2 ACD Queues 3 ANI
84 G-Proxy 3 Routing Points 4 LATA
85 Genesys Interface Server 4 Network Ports 5 NPA
86 GCN Delivery Server 5 Service Numbers 6 NPA-NXX
87 GCN Client 7 State Code
88 IVR DirectTalk Server 8 Info Digits
89
90
GCN Thin Server
Classification Server
Object Flag (509) 9
10
Country Code
Customer Defined Table
91 Training Server 0 Unknown 11 Do Not Call List
92 Universal Callback Server 1 FALSE 12 E-mail Contact List
93 CPD Server Proxy 2 TRUE
94 XLink Controller
95 Knowledge Worker Portal Field Data Type (516)
96 WFM Server Script Type (513) 0 Unknown Data Type
97 WFM Builder
98 WFM Reports 0 Unknown Script Type 1 int
99 WFM Web 1 Data Collection 2 float
100 Knowledge Manager 2 Service Selection 3 char
101 IVR Driver 3 Enhanced Queuing 4 varchar
102 IVR Library 4 Simple Queuing 5 datetime
103 LCS Adapter 5 Simple Routing
104 Desktop .NET Server 6 Enhanced Routing
105 Gplus Adapter for Siebel 7 7
8
Voice Data
Outbound Campaign Field Type (517)
Configuration Synchronization Component
106 Gplus Adapter for Siebel 7 Campaign 9 Outbound Format 0 Unknown Field Type
Synchronization Component 10 Outbound List 1 Record ID
107 Genesys Generic Server 11 Outbound Filter 2 Contact Info
108 Genesys Generic Client 12 Outbound Treatment 3 Record Type
109 Call Director 13 Outbound Alert 4 Record Status
110 SIP Communication Server 14 Schedule 5 Dialing Result
111 Interaction Server 15 Alarm Detection 6 Number of Attempts
112 Genesys Integration Server 16 Alarm Reaction 7 Scheduled Time
113 WFM Daemon 17 VSS System Schema 8 Call Time
114 GVP Policy Manager 18 VSS Shared Schema 9 From
115 GVP Cisco Queue Adapter 19 VSS Server Schema 10 To
116 GVP Text To Speech Server 20 VSS Object 11 Time Zone
117 GVP ASR Log Manager 21 E-mail Acknowledge Receipt 12 Campaign
118 GVP Bandwidth Manager 22 Capacity Rule 13 Agent
119 GVP Events Collector 23 Interaction Queue 14 Chain
120 GVP Cache Server 24 Interaction Queue View 15 Number In Chain
121 GVP ASR Log Server 25 Interaction Work Bin 16 User-Defined Field
122 GVP ASR Package Loader 26 Interaction Submitter 17 ANI
123 GVP IP Communication Server 27 Interaction Snapshot 18 LATA
124 GVP Resource Manager 28 Business Process 19 NPA
125 GVP SIP Session Manager 29 Supervisor Data 20 NPA-NXX
126 GVP Media Gateway 30 GVP Data Node 21 State Code
127 GVP Soft Switch 22 Info Digits
128 GVP Core Service 23 Country Code
129 GVP Voice Communication Server Action Code Type (514) 24
25
Contact Info Type
Group
130 GVP Unified Login Server
131 GVP Call Status Monitor 0 Unknown Action Code Type 26 Application
132 GVP Reporter 1 Inbound Call 27 Treatments History
133 GVP H.323 Session Manager 2 Outbound Call 28 Media Reference
134 GVP ASR Log Manager Agent 3 Internal Call 29 E-mail Subject
135 GVP Genesys Queue Adapter 4 Transfer 30 E-mail Template ID
5 Conference 31 Switch ID

Interaction Concentrator 7.6 275

DB2 Physical Data Model Appendix: G_Dictionary Values

GCTI Call State (518) 10

11
Mark as Agent Error
Reschedule
15
16
Amerex
WVR for Windows
0 Ok 17 Genesys Voice Platform
1 Transferred 18 MPS
2
3
Conferenced
General Error
Treatment Call Action Code (520) 19
20
Aspect CSS
Microsoft Speech Server
4 System Error 0 Unknown Action Code 21 Other IVR Type
5 Remote Release 1 Connect 22 Envox
6 Busy 2 Drop
7 No Answer 3 Mute Transfer
8
9
SIT Detected
Answering Machine Detected
4
5
Transfer
Route
Object Type (528)
10 All Trunks Busy 6 Play a message 0 Unknown Object
11 SIT Invalid Number 7 Send a fax 1 Switch
12 SIT VC (Vacant Code) 8 Send a page 2 DN
13 SIT IC (Intercept) 9 Send an e-mail 3 Person
14 SIT Unknown Call State 4 Place
15 SIT NC (No Circuit) 5 Agent Group
16
17
SIT RO (Reorder)
Fax Detected
Campaign Group Dialing Mode 6
7
Place Group
Tenant
18 Queue Full (521) 8 Solution
19 Cleared 9 Application
0 Unknown Dialing Mode
20 Overflowed 10 Host
1 Predictive
21 Abandoned 11 Switching Office
2 Progressive
22 Redirected 12 Script
3 Preview
23 Forwarded 13 Skill
4 Progressive with seizing
24 Consult 14 Action Code
5 Predictive with seizing
25 Pickedup 15 Agent Login
6 Power
26 Dropped 16 Transaction
7 Power with seizing
27 Dropped on No Answer 17 DN Group
8 Push Preview
28 Unknown Call Result 18 Statistical Day
9 Progress GVP
29 Covered 19 Statistical Table
10 Predict GVP
30 Converse-On 20 Application Template
11 Power GVP
31 Bridged 21 Access Group
32 Silence 22 Folder
33 Answer 23 Field
34 NU Tone Campaign Group Operation Mode 24 Format
35
36
No Dial Tone
No Progress (522) 25
26
Table Access
Calling List
37 No RingBack Tone 0 Unknown Operation Mode 27 Campaign
38 No Established Detected 1 Manual 28 Treatment
39 Pager Detected 2 Scheduled 29 Filter
40 Wrong Party 30 Time Zone
41 Dial Error 31 Voice Prompt
42
43
Call Drop Error
Switch Error
Campaign Group Optimization 32
33
IVR Port
IVR
44 No Port Available Method (523) 34 Alarm Condition
45 Transfer Error 35 Business Attribute
0 Unknown Optimization Criteria 36 Business Attribute Value
46 Stale
1 Agent Busy Factor 37 Objective Table
47 Agent CallBack Error
2 Overdial Rate 38 Campaign Group
48 Group CallBack Error
3 Average Waiting Time 39 GVP Reseller
49 Deafend
50 Held 40 GVP Customer
51 Do Not Call 41 GVP IVRProfile
52 Cancel Record IVR Type (524) 42 Scheduled Task
53 Wrong Number 43 Shortcut
0 Unknown IVR Type
44 Agent Login Info
1 Conversant
45 DN Info
2 WVR for AIX
Treatment Action Code (519) 3 Syntellect Vocal Point
46
47
Service Info
Skill Level
4 Syntellect Premier
0 Unknown Action 48 Switch Access Code
5 Syntellect Vista
1 No Treatment 49 DN Access Number
6 Voicetek
2 Update all records in chain 1017 Switch Access Code
7 Agility
3 Redial 1019 DN Access Number
8 Meridian Integrated
4 Retry in 1020 Application Rank
9 Symposium Open
5 Retry at specified date 1021 Skill Level
10 Edify
6 Next in chain 1022 Agent Login Info
11 Brite
7 Next in chain after 1023 DN Info
12 ShowNTel
8 Next in chain at specified date 1024 Service Info
13 Intervoice Brite
9 Assign to Group 1025 Application Service Permission
14 Periphonics VPS/is

Interaction Concentrator 7.6 276

DB2 Physical Data Model Appendix: G_Dictionary Values

1027 Sub code 1 Unknown Record Type 7 Modem

1028 Interval Count 2 General 8 Voice Mail
1029 Calling List Info 3 Campaign Rescheduled 9 Pin Pager
1030 Campaign Group Info 4 Personal Rescheduled 10 E-Mail address
1031 Log Event 5 Personal CallBack
1032 Solution Component 6 Campaign CallBack
1033
1034
Cfg ID
Cfg ACE
7 No Call
DN Register Flag (555)
1035 Cfg ACL 0 Unknown Flag
1036
1037
Server Host ID
Server Version
GCTI Record Status (544) 1
2
FALSE
TRUE
1038 Connection Info 0 No Record Status 3 On Demand
1040 Solution Component Definition 1 Ready
1041 Objective Table Record 2 Retrieved
1042
1043
Update Package Record
Library Link
3
4
Updated
Stale
Enumerator Type (556)
1044 Object Resource 5 Cancelled 0 Unknown
1045 Port Info 6 Agent Error 1 Interaction Operational Attribute
7 Chain Updated 2 Role
8 Missed CallBack 3 Contact Attribute
Group Type (540) 9 Chain Ready 4
5
Custom
GVP Master List
0 Unknown Group Type 6 GVP Custom List
1
2
Agent Group
Place Group
GCTI Contact Type (545) 7
8
GVP Master Default
GVP Custom Default
3 DN Group 0 No Contact Type 9 GVP Alias
4 Access Group 1 Home Phone
2 Direct Business Phone
3 Business With Extension
GCTI Record Type (543) 4
5
Mobile
Vacation Phone
0 No Record Type 6 Pager

Interaction Concentrator 7.6 277