B M C R e m e d y S e r v i c e M a n a g em e n t What’s New

BMC Remedy Action Request System 7.0

Enabling the global enterprise

BMC Remedy AR System 7.0 delivers BMC Remedy Action Request System (AR System ) 7.0, the premier service process management
® ® ® ® ® ® ®

new and improved functionality in the platform from BMC Software, provides the tools and features needed to better manage and maintain
following areas:
a global IT environment.
> Global enterprise management

> Administration Service process management (SPM) helps to ensure the processes that provide service delivery
> Developer productivity and quality are both effective and efficient. That is why effective SPM solutions enable and empower
the people who operate and manage these processes. New functionality in BMC Remedy AR
> End-user visualization and usability support
System 7.0 does just that by increasing the overall development and management of applications
built on top of it.

BMC Remedy AR System 7.0 provides end-to-end Unicode support from the Web client to the BMC
Remedy System Server, allowing global organizations to consolidate BMC Remedy System-based
applications and data across geographies. At the same time, it makes it easier to develop and
maintain applications for users across different languages. BMC Remedy AR System 7.0 also includes
several new capabilities to speed the development of applications and the administration of the
BMC Remedy AR System environment — and make your applications much more intuitive from
an end-user point of view.

What’s new in BMC Remedy AR System 7.0?

Global enterprise management
> End-to-end Unicode
– Support for multiple languages and locales on a single BMC Remedy AR System Server
– Simplified multilingual application development support

> Enhanced integration and support for authenticating users across your BMC Remedy AR
System applications
– New capabilities in Single Sign-On that allow BMC Remedy AR System application Web users
to log in with a single ID across BMC and non-BMC applications
– Configurable use of AR External Authentication (AREA), Operating System authentication, and
internal authentication
– LDAP and BMC Remedy AR System Database Connectivity (ARDBC) enhancements

> Expanded login extensions that allow more adaptability into existing login field and
password parameters
– User names up to 254 characters
– Extended authentication from 255 to 2000 characters

Administration of a dispersed IT environment

> New Web-based console for administering all aspects of your BMC Remedy AR System and
application environment
– Support for managing application and user licenses over the Web
About BMC Software > Differentiation between BMC Remedy AR System developers and administrators
BMC Software helps IT organizations drive greater – New unique console for BMC Remedy AR System Administrators
business value through better management of – BMC Remedy Administrator tool that focuses exclusively on the development and customization
technology. Our industry-leading Business Service of applications and workflows
Management solutions ensure that everything
IT does is prioritized according to business Developer productivity
impact, so IT can proactively address business > Granular field spacing capabilities allow application developers to quickly and precisely align fields
requirements to lower costs, drive revenue, and as part of UI design.
mitigate risk. BMC solutions share BMC Atrium
® TM

> New “Find” functionality makes it easy for application developers to search specific workflow, forms,
technologies to enable IT to manage across the
or fields based on keywords.
complexity of diverse systems and processes —
> Extended audit capabilities improve data management and reporting across BMC Remedy AR
from mainframe to distributed, databases to
applications, service to security. Founded in 1980, System-based applications.
BMC Software has offices worldwide and fiscal End-user visualization and usability support
2005 revenues of more than $1.46 billion. BMC
> Tree Control field allows graphical selection and manipulation of application data similar to
Software. Activate your business with the power
Windows Explorer.
of IT. For more information, visit www.bmc.com.
– Users have the ability to drill down into data.
– Functionality enables user selection to drive custom built workflow.

> Navigation bars increase application usability by dynamic, menu-driven input selection from end users.
> Data Visualization plug-in provides an unlimited ability to link graphical representation with BMC
Remedy AR System data and workflow.
– Used by BMC Remedy applications for Calendar views and the CI Relationship Viewer, as well
as for maps for service level management
– Provides the ability to create custom plug-ins for any graphical content
– Improves the styling and control of BMC Remedy Flashboards
® ® ®

> Personalized table settings allow end users to set up application interface based on most commonly
used data fields.
> Saved Searches on Web increase user productivity by allowing users to set up a list of common
searches on application data.
> “Busy” indicator provides graphical reference for understanding when an application is executing
underlying tasks.
> New Full Text Search options provide expanded search capabilities of BMC Remedy AR System
forms to include diary and attachment fields.

The foundation for BMC Remedy Service Management solutions

BMC Remedy AR System provides a single, consolidated platform for automating and managing
service management business processes. BMC Remedy AR System is the foundation for the BMC ®

Atrium Configuration Management Database (CMDB), as well as BMC Remedy IT Service Management
TM ®

for the Enterprise, BMC Remedy Customer Service and Support, and thousands of partner and
®

customer-built service management applications. With its request-centric, forms-driven, workflow-

based architecture, the BMC Remedy AR System environment is optimized for efficiencies in service
management business process delivery. BMC Remedy AR System provides a comprehensive yet
easy-to-use set of tools to continuously adapt and evolve your applications to the unique procedures
and individual requirements of your company’s user community.

More than 7,000 customers and 80 percent of the Fortune 100 companies benefit every year from
the affordable, continuous optimization of business processes that the BMC Remedy AR System
application foundation makes possible.

*62213* To learn more about how BMC can help activate your business, visit www.bmc.com or call 800.841.2031.
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