Level 2 Install and configure ICT

equipment and operating

systems (7540-229)
www.cityandguilds.com
Systems and Principles (QCF) July 2010
Version 4.0
Assignment guide for Candidates
Assignment A
About City & Guilds
City & Guilds is the UK’s leading provider of vocational qualifications, offering over 500 awards
across a wide range of industries, and progressing from entry level to the highest levels of
professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by
employers worldwide for providing qualifications that offer proof of the skills they need to get the
job done.

City & Guilds Group

The City & Guilds Group includes City & Guilds, ILM (the Institute of Leadership & Management)
which provides management qualifications, learning materials and membership services, NPTC
which offers land-based qualifications and membership services, and HAB (the Hospitality Awarding
Body). City & Guilds also manages the Engineering Council Examinations on behalf of the
Engineering Council.

Equal opportunities
City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying
this principle in all our activities and published material. A copy of our equal opportunities policy
statement is available on the City & Guilds website.

Copyright
The content of this document is, unless otherwise indicated, © The City and Guilds of London
Institute 2010 and may not be copied, reproduced or distributed without prior written consent.

However, approved City & Guilds centres and learners studying for City & Guilds qualifications may
photocopy this document free of charge and/or include a locked PDF version of it on centre
intranets on the following conditions:
• centre staff may copy the material only for the purpose of teaching learners working towards a
City & Guilds qualification, or for internal administration purposes
• learners may copy the material only for their own use when working towards a City & Guilds
qualification

The Standard Copying Conditions on the City & Guilds website also apply.

Please note: National Occupational Standards are not © The City and Guilds of London Institute.
Please check the conditions upon which they may be copied with the relevant Sector Skills Council.

Publications
City & Guilds publications are available on the City & Guilds website or from our Publications Sales
department at the address below or by telephoning +44 (0)20 7294 2850 or faxing +44 (0)20 7294
3387.

Every effort has been made to ensure that the information contained in this publication is true and
correct at the time of going to press. However, City & Guilds’ products and services are subject to
continuous development and improvement and the right is reserved to change products and
services from time to time. City & Guilds cannot accept liability for loss or damage arising from the
use of information in this publication.

City & Guilds

1 Giltspur Street
London EC1A 9DD
T +44 (0)844 543 0000 (Centres)
T +44 (0)844 543 0033 (Learners) www.cityandguilds.com
F+44 (0)207 294 2413 [email protected]
Contents
Level 2 Install and configure ICT equipment and operating systems (7540-229)

Assignment A

Introduction – Information for Candidates 2

Candidate Instructions 3

Assignment A Level 2 Install and configure ICT equipment and operating systems (7540-229) 1
 Level 2 Install and configure ICT equipment and operating
systems (7540-229) Assignment A
Introduction – Information for Candidates

About this document

This assignment comprises all of the assessment for Level 2 Install and configure ICT equipment and
operating systems (7540-229).

Health and safety

You are asked to consider the importance of safe working practices at all times.

You are responsible for maintaining the safety of others as well as your own. Anyone behaving in an
unsafe fashion will be stopped and a suitable warning given. You will not be allowed to continue
with an assignment if you compromise any of the Health and Safety requirements. This may seem
rather strict but, apart from the potentially unpleasant consequences, you must acquire the habits
required for the workplace.

Time allowance
The recommended time allowance for this assignment is 3 hours.

2 Assignment A Level 2 Install and configure ICT equipment and operating systems (7540-229)
Level 2 Install and configure ICT equipment and operating
systems (7540-229)
Candidate Instructions

Time allowance: 3 hours

Assignment set up:

This assignment is made up of three tasks:

• Task A – Prepare to install software
• Task B – Install and configure software
• Task C – Test and resolve problems

Scenario
Thompson and Co provides customer systems support for a wide variety of organisations. The
company has been contracted to set up and configure a new workgroup of existing workstations.
As an employee of Thompson and Co, you have been given the task of installing the required
software. This assignment involves installing software on one workstation as a specimen.

You should take any necessary steps to secure the existing system and data. You should test your
installation to ensure that it meets customer requirements. You must record your activities, any
problems encountered and any details of the installation, which need to be, recorded for future
reference, such as license numbers, system identification etc.

Task A – Prepare to install software

Q1 State three physical checks that should be made when unpacking equipment.

Q2 State five common problems that could arise from incorrect packaging and handling.

1 Ensure your work area is ready before you unpack the equipment. Check the equipment for
any deficiencies or damage. Record any problems encountered on the Installation Request
form.

2 Ensure that all components and cabling are compatible and that they meet the requirements
stated in the Installation Request. Record any problems on the Installation Request form.

3 Obtain from your Assessor any resources required to resolve the above problems.

4 Record all equipment details on the ICT System Installation Log (Hardware).

Assignment A Level 2 Install and configure ICT equipment and operating systems (7540-229) 3
 Task B – Install and configure software

1 Physically connect the system detailed in the Installation Request form.

2 Set up the workstation for your own use in accordance with organisational and Health and
Safety requirements.

3 Perform a visual check and record the details of the installation for task B1 confirming that
product and safety requirements are met. Record this information on the ICT System
Installation Log (Hardware).

4 Record all port connections details on the ICT System Installation Log (Hardware).

5 Boot up the system and record details of any problems encountered on the Fault Reporting
Log Sheet.

6 Resolve any problems encountered and record actions taken on the Fault Reporting Log
Sheet.

7 Install or upgrade operating system components, device drivers as detailed on the Installation
Request form.

8 Configure the operating system as instructed in the Installation Request Form.

Task C – Test and resolve problems

1 Identify software licensing and version details of installed software including the operating
system and printer driver. Confirm that the hardware meets the minimum system
requirements. Record details on the ICT System Installation Log (Software).

2 Using the System Software Test Report, select six suitable tests for the system, to ensure it
runs as required.

3 Carry out the selected tests and log the results on the System Software Test Report and
resolve any problems encountered.

4 Install and configure the anti-virus software as specified in the Installation Request Form and
take a screen print of the configuration.

5 Carry out a virus scan of the system. Record any problems you encounter on the ICT System
Installation Log (Software). Produce a screen print showing the results of the virus scan.

Q3 State two physical faults that may occur when installing and configuring hardware.

Q4 State the difference between the terms ‘benchmark’ and ‘actual performance’.

Q5 Explain common checks to be made for compatibility of ICT hardware/equipment.

4 Assignment A Level 2 Install and configure ICT equipment and operating systems (7540-229)
Q6 List three different items of hardware/equipment which require antistatic packaging and
handling precautions.

Q7 List three tools/resources required to carry out an installation.

Q8 Describe one reason why it is important to report and record any damage/problems.

Q9 Briefly describe how effective technical support can improve levels of customer satisfaction.

Q10 Briefly describe why effective communication with external providers of technical support is
important.

When you have finished working:

• Sign each document above your name and label all removable storage media with your name.
• Hand all paperwork and removable storage media to your assessor.

If the assignment is taken over more than one period, all paperwork and removable media must be
returned to the test supervisor at the end of each sitting.

End of assignment

Assignment A Level 2 Install and configure ICT equipment and operating systems (7540-229) 5
 Published by City & Guilds
1 Giltspur Street
London
EC1A 9DD
T +44 (0)844 543 0000 (Centres)
T +44 (0)844 543 0033 (Learners)
F+44 (0)207 294 2413
www.cityandguilds.com

City & Guilds is a registered charity

established to promote education
and training

6 Assignment A Level 2 Install and configure ICT equipment and operating systems (7540-229)