WHAT DO WE DO?

We provide audio transcription services, which means that we convert

audio and video files into text.

In our system, you can pick the files you prefer to work on. You must have
a PayPal or Payoneer account as we make payments only with PayPal or Payoneer.
Payments are made every weekend, on Friday. Also, we cover the PayPal fee so
you will receive the exact amount which you earned and there will be no fee to
receive payment. To send a request for payment, go to the WORK section (STATS
page). There you can send a request for payment.

INSTRUCTIONS:

. Every time a client uploads a file, you will receive an e-mail. After that, you

need to go to the transcription jobs page and choose the files you want to transcribe.

. There you will also see the information about the turnaround time, text format

(clean or full verbatim) and timestamping type if one is required.

. After your transcription is uploaded, you will see your current earnings on the

stats page.

. Payments are made every weekend, on Friday. There will also be a statistics

page where you will see how much you have earned for each file.

. All of your transcriptions are going to be checked by editors. You will receive

a rating and comments to help you improve your work.

. If your average rating is better than 4.5, you can try to become an editor.

. Sometimes, the quality of audio or video files is horrible, so please let us

know about that. We will contact the client and provide a refund for that file.

. Use US (American) spelling. Only use different spelling if a client asks that in

the comments (use Grammarly).

TEXT FORMAT DESCRIPTIONS

FULL VERBATIM

The text is transcribed exactly as it sounds and includes all the utterances of the

speakers.

Those are:

 Speech errors: "I went to the bank on Thursday-- no, Friday."

 False starts: I, um, wanted-- I have dreamed of becoming a musician.

 Filler words: um, uh, kind of, sort of, I mean, you know…

 Slang words Kinda, gotta, gotcha, betcha, wanna, dunno…

 Stutters: I-I went to the bank last Tu-Thursday.

 Repetitions: I went- I went to the bank last Friday.

 Only use these forms for the affirmative/negative:

   Mm-hmm, Mm (affirmative) or Mm-mm (negative)

   Uh-huh (affirmative) or Uh-uh (negative)

Example: DOCX or PDF

CLEAN VERBATIM

The transcribed text does not include:

 Speech errors

 False starts (unless they add information)

 Stutters

 Repetitions. Note: Keep repetitions of words that express emphasis: No, no,

no. I am very, very happy.

 Filler words: Words often excessively used by the speaker but when you

take them out, you’re left with perfectly understandable sentences. uh, um,

*you know, *like, *I mean, *so, *kind of, well, sort of… Be mindful of the

context. Some of these filler words do not always function as filler words.
  Expressions should be kept regardless of verbatim type: Oh my God, Oh

dear, Oh my, Oh boy, Oh, et cetera.

 Slang words must be written as "got you" instead of "gotcha", "going to"

instead of "gonna", "want to" instead of "wanna", "because" instead of

"'cause" et cetera.

 "Yeah", "yep", "yap", "yup", "mm-hmm" must be written as "yes"; "alright"

must be written as "all right."

 Never spell "Ok" or "OK." It must always be spelled as "Okay."

 Avoid starting phrases with conjunctions in clean verbatim. If you really need

to add the conjunction, just expand the sentence. For example: "I went

outside but forgot to bring my umbrella."

Note: For CV: Omit all the "yeah", "yes" reactions to retain a fluent text, unless they
are answers to given questions.
DO NOT remove filler words if they change the meaning of the phrase.

FV EXAMPLE:

Speaker 1: Hey, Maya, I'd like to ask you something.

Maya: Okay.
Speaker 1: Someone told me, applicants must now present an ID before they can sign
up.
Maya: Yeah.
Speaker 1: But I'm not sure if that is true.
Maya: Yeah.
Speaker 1: Okay, uh, is it true?
Maya: Yep.
CV EXAMPLE:

Speaker 1: Hey, Maya, I'd like to ask you something.

Maya: Okay.
Speaker 1: Someone told me, applicants must now present an ID before they can sign
up. I'm not sure if that is true. Is it true?
Maya: Yes.
Example: DOCX or PDF
 TIMESTAMPING TYPES:

Timestamping time format must be: [00:00:00] (always in bold)

ALWAYS CONSIDER THE WHOLE FILE WHEN YOU'RE TIME STAMPING.

For example, if you do the 20-30 minutes part, your time stamping should start at 20,
not 00

Every 2 minutes:

Example: DOCX or PDF

Every time the speaker changes:

Example: DOCX or PDF

NOTE: If there's a comment next to the audio file saying, "Please use the embedded
time" or "burned-in time," you will need to download the file in order to watch the
video and use the correct time.

MAJOR RULES:

. If you cannot hear what word is being said, mark that as inaudible or

unintelligible and specify the time. Do NOT make up your own markings. Only use

[inaudible 00:00:00] and [unintelligible 00:00:00]

 Use [inaudible 00:00:00] when speech cannot be heard due to poor

recording or noise (keyboard shortcut: Ctrl + K).

 Use [unintelligible 00:00:00] when speech can be heard but it cannot

be understood due to the speaker's manner of speech, accent, et cetera (Ctrl

+ I).

. When a speaker is using conjunctions like "and", "so", or "but" to connect

longer stretches of thought, it's often a good idea to create sentence divisions in

those places. Also, don't forget to cut out the conjunctions in those places

when they're not necessary.

. Longer speeches should be separated into smaller paragraphs. Paragraphs

shouldn't be longer than 500 symbols (about 100 words or 3-4 lines in the

transcription tool).

Exception: transcribe lyrics like a poem.

. Never paraphrase or reconstruct the speech in the audio you are

transcribing.

. Do not correct grammatical errors made by the speakers.

   NOTE: Do not use [sic] tag

. Always use the correct spelling for misspoken words.

Example: If a speaker pronounces "niche" [neesh] as nitche.

. Everything with a time-stamp (e.g. [pause 00:04:24] [unintelligible

00:04:24] [00:04:24] [inaudible 00:02:24]) should be bolded. Nothing else besides

the speaker labels and marks with time-stamps should be bolded.

. Never use () instead of []

. Every sentence should end with a punctuation mark. Except when the

sentence ends with a double dash which means the sentence was incomplete, or an

unintelligible or inaudible mark when you cannot be sure whether the sentence is a

question or not.

. The beginning of every sentence should be capitalized.

. Never change spoken contractions (e.g. y’all, ain’t, don’t, can’t, it’s, et cetera.)

   Example: If the speaker says "it's", it should be kept as "it's" regardless of the

verbatim

. Never use exclamation marks.

. Speaker labels
  If the speaker's name is mentioned at some point or indicated in the

title of the file, use it as the speaker's label.

 Always use a speaker label even if there is only one speaker.

 Make each speaker's role in the audio as descriptive as possible. For

example, "Interviewer", "Interviewee", "Participant

1", "Host", "Facilitator", "Caller", "Receiver", et cetera.

 If the speaker's full name is used at some point (for example, David

Butterfield:), later in the transcription, the last name can be dropped (for

example, David Butterfield: becomes just David:). The same goes for the

titles (Doctor, Pastor, et cetera). This is optional and is not considered to be

an error.

 If you cannot identify who exactly is speaking, add a question mark

before the speaker label. For example, ?Speaker 2, ?Interviewee 3. But if

you cannot identify who is speaking throughout most of the transcript, it's

better to then mark the speakers with a generic label

like Interviewee or Participant. Still, it's important that you are able to at

least identify the person asking questions or leading the discussion.

 Speaker labels must be written in bold, followed by a colon and

space. NEVER use the Tab button, only one click of the Space

button.

Mark: Hello.

Speaker 1: Some text.

Speaker 2: Some more text.

. Occasionally customers dictate instructions to format the transcription while

they are speaking. These instructions should be followed when possible, but never

transcribed. Follow customer requests for spoken directions such as a new

paragraph, comma, period, or a bullet point (use a dash). Do not type out the

instruction.
 If a speaker spells a word or a name, Example: My name is Anna. A-N-N-A.

. Italicize film, book, magazine, song titles, as well as artworks, plays, TV and

radio programs, foreign expressions et cetera. Example: I watched an episode

of Friends the other day.

NOTE: There is no need to italicize social media sites, company names, the Bible,

books within the Bible, versions of it or other sacred writings (Koran, New Testament,

Genesis, et cetera). John 1:2–3. If multiple citations: John 1:3; 3:16; 6:14, 44.

. Abbreviations and acronyms should not contain dashes or periods.

Right: USA, PhD

Wrong: U.S.A., Ph.D.

Right American English: Dr., Mrs.

Right British English: Dr, Mrs (without the period)

. Always research the proper capitalization e.g., iPhone, UCLA, SaaS

. Always write links like this: www.facebook.com/groups/gotranscript. Never

write it like this: w w w dot facebook dot com slash groups slash gotranscript

. Sound events

 Sound events that are significant to the audio should also be noted.

Use brackets [ ] for notes. The notes are always written in lower

case regardless of the position in a sentence.

 Sounds that the speaker makes are always on the same line and

always in the present tense. [snaps fingers] [phone rings] [laughs] [chuckles]

[giggles] [scoffs] et cetera. [laugh] is a normal laugh; [chuckles] is a soft

laugh.
  Sounds not made by the person speaking are always on separate line

[present and gerund]: [applause] [cheering] [chuckling] [laughter] [phone

ringing] et cetera.

 Use [background noise] on a separate line for ambiance noise. Use

[background noise] on the same line if a significant unidentified sound

occurs while the speaker is talking.

 [crosstalk], [silence]- can be placed on a separate line or same line.

 [pause 00:00:00] bolded and time-stamped is used to demonstrate a

pause significant in a speech. It must be longer than 10 seconds for it to be

marked. [silence] is used to demonstrate a short pause in speech; not less

than 4 seconds but not longer than 10 seconds. It is always is put on a

separate line.

 When the audio is cut or edited, use [sound cut] on a separate line or

the same line; wherever the sound cut was done.

 If a foreign language or a word (in this case, a language that is not

English) is spoken, mark it as [foreign language] or [French language],

[German language], et cetera if it can be identified.

Note: Authors/titles/personalities/common sense things are an exception from

this rule and must always be researched. For example: carpe diem, Jacques

Chirac, Frédéric Chopin, Alea Jacta Est, et cetera.

. Numbers

 Spell out single-digit numbers, use numerals for all other numbers:

zero, nine, 10, 1492.

Exceptions can be applied for readability (incomplete list):

Money: $1, $1.5 million, $1,000 (1 grand is 1,000, 5 bucks is $5, 8 quid is £8.
 Half a million dollars is $500,000).

Years and eras: '90s, 1990s

Age: 70s, 30s

Percentages: 0.2%, 100%

Measurements: 3 degrees, 12 feet, 8 centimeters, 7 pounds, 1.5 kilos, 28

square meters

Mathematical equations and formulas: x = x + 2 or x ^ 3 = 8

Bible citation: John 1:2–3

Fractions: 1/3

Postal code: 91210

Phone number: 123-456-789

Combination: If a sentence combines small and large numbers: transcribe all

numbers in numerals.

. Times of the day and dates: always capitalize AM and PM. Do this: 2:45

PM, 5:00 AM. When using o'clock, spell out the numbers: eleven o'clock.

. Double dashes or a single dash

 Use double dashes -- when there is a change of thought (false start)

or a speech error, or to mark an incomplete sentence. Do this:

 FV Speech error: I went to the bank on Tu-Thursday-- no,

Friday.

 FV False start: I, um, wanted-- I have dreamed of becoming a

musician and--

 CV False start that adds to information: Sage is-- You’re

right, that boy is my son.

 INCOMPLETE SENTENCE regardless of verbatim type:

 I wanted to say something but--

 Are you done with that or--

  Use single dash -

 When the speech is interrupted in a conversation, but

the speaker continues his thought. Do this:

Speaker 1: I thought he was-

Speaker 2: Yeah.

Speaker 1: -gone.

FV Stutter: Why is this m-m-moist?

FV Repetition: Why is this- why is this moist?

. Quotation marks

 Double quotation marks "" are used whenever there is a direct

quotation. Example: She said, "Don't bother telling me." Quotations are

introduced by a comma, not a colon.

 Internal dialogues are seen as direct quotations as well. Example: And

then I thought to myself, "What if I can't make it?" (Notice how the question

mark is inside of the quotation. This is because the quotation itself is a

question. However, if the rest of the sentence is a question containing a

quotation, then the question mark would be outside of the quotation marks).

 When quoting, the first word of a complete sentence should be

capitalized.

 Do not use quotation marks in indirect quotations (when the speaker

paraphrases what has been said). Example: The man said that he was in a

hurry.

 Commas and periods always go inside the quotation marks.

. If there are curse words in the audio, transcribe them word for word.
. Capitalize logical divisions and nouns followed by numbers or letters that are

part of a series (E.g. Grade 8, Section B, Chapter 1, Article VI, et cetera). However,

do not capitalize smaller divisions: page 1, paragraph 7, et cetera.

. If the conjunction [and, for, or, nor, so, yet] precedes an independent (main)

clause, use a comma before the conjunction.

Correct: Jack tried a new diet, but he still gained weight.

Correct: Jack tried a new diet but still gained weight.

Incorrect: Jack tried a new diet, but still gained weight.

. Do not remove the word et cetera unless the client asks otherwise in the

comment section.

. If you do not prepare the transcriptions according to these

requirements, you might be removed from the team of transcribers.

Ratings which are given by editors:

5 - from 96% to 100% accuracy

4 - from 92% to 95% accuracy

3 - from 88% to 91% accuracy

2 - from 83% to 87% accuracy

1 - from 0% to 82% accuracy

 Transcribers should know that mistakes like the following will be

harshly penalized by editors. Along with accuracy, editors will be rating your

files based on your grammar mistakes and/or lack of research.

 If a new transcriber finishes 3 transcriptions and has 3.6 or a lower

average rating, he/she will be removed from the team.

Useful links:
https://gotranscript.com/transcribing-software - GoTranscript online tool for
transcribers
http://www.nch.com.au/scribe/ - Software for transcribers
http://grammar.about.com/
http://www.thefreedictionary.com/

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