CHAPTER-5

DATA PRESENTATION AND ANALYSIS

 5.1 AGE OF EMPLOYEES

Table 5.1 Age of Employees(in years)

Age ( in years) Number of Percent
Employees
Below 21 6 6.3
21-30 69 71.9
31-40 17 17.7
Above 40 4 4.2
Total 96 100.0

Age of Employees( In years)

80
70
60
50
40
30
20
10
0
Below 21 21-30 31-40 Above 40

Figure 5.1 Age of Employees

Inference
From the above table ,majority (71.9%) of employees are of the age 21-30 years followed by
(17.7 % )of employees are of the age 31-40 years.
 5.2 SEX OF EMPLOYEES

Table 5.2 Sex of Employees

Number of
Sex of Employees Employees Percent
Male 73 76.0
Female 23 24.0
Total 96 100.0

Sex of Employees

24%

Male
Female

76%

Figure 5.2 Sex of Employees

Inference
The above table represents the distribution of employees on the basis of gender , in which
(76 %) are Males and (24 %) are Female.
 5.3 MARITAL STATUS OF EMPLOYEES

Table 5.3 Marital Status

Marital status Number of Employees Percent

Single 63 65.6
Married 33 34.4
Total 96 100.0

Marital Status

34%
single
married
66%

Figure 5.3 Marital status

Inference
The above table represents the percentage distribution of employees based on marital
status in which single respondents accounts to (66%) and (34 % ) married employees .
 5.4 TYPE OF FAMILY

Table 5.4 Type of Family

Type of family Number of Employees Percent

Nuclear 66 68.8
Joint 30 31.3
Total 96 100.0

Types of Family

31%

Nuclear
Joint

69%

Figure 5.4 Type of Family

Inference
Above table represents the distribution of employees based on their type of family, in which
(69 %) are from nuclear family and (31 %) belongs to joint family.
5.5 NUMBER OF MEMBERS IN THE FAMILY

Table 5.5 Number of Members in the Family

No. of
members in Number of Percent
the family Employees

Below 3 9 9.4
4-6 83 86.5
Above 7 4 4.2
Total 96 100.0

Number of Family Members

100
90
80
70
60
50
40
30
20
10
0
Below 3 4 to 6 Above 7

Figure 5.5 Number of Members in the Family

Inference
The above table explains the distribution of the employees on basis of number
of family members. It reveals that (86.5 % )of the employees come under the
category of 4-6 member family and (9.4 % )in below 3 member family and
(4.2 % )are in Above 7 member family.

91
 5.6 EDUCATIONAL QUALIFICATION

Table 5.6 Educational Qualification

Educational Qualification Number of Employees Percent

Upto 12 th 33 34.4
Degree 37 38.5
Diploma 20 20.8
PG 6 6.3
Total 96 100.0

Educational Qualification

6%

21% 34% Up to 12 th
Degree
Diploma
PG

39%

Figure 5.6 Educational Qualification

Inference
Table above represents the distribution of employees based on educational status, in
which (39 %)are graduates and (34%) are under graduates, (21 %) are Diplomats,
(6 %) are Post Graduates.

7
 5.7 TOTAL YEARS OF WORK EXPERIENCE

Table 5.7 Total Years of Work Experience

Number of
Total years of work experience Percent
Employees
Less than one 32 33.3
1-5 49 51.0
6-10 8 8.3
More than 10 7 7.3
Total 96 100.0

Work Experience(in years)

60

50

40

30

20

10

0
Less than one 1 to 5 6 to 10 More than 10

Figure 5.7 Total Years of Work Experience

Inference
Table above represents the distribution of employees on the basis of work experience, in
which (51 %) with 1-5 years of experience , (33.3 %) in less than one year experience and
(8.3 %) in the 6-10 years and (7.3 %) in the more than 10 years.

8
 5.8 EMPLOYEE CATEGORY
Table 5.8 Employee Category

Number of
Employee Category Percent
Employees
Partimers 0 0
Fulltimers 96 100.0
Total 96 100.0

Partimers
Fulltimers

Figure 5.8 Employee Category

Inference
From the above table (100%) of employees are full timers.

9
INDEPENDENT VARIABLES : EMOTIONAL INTELLIGENCE

Emotional intelligence has been measured based of 4 factors

 EI 1 -Self Awareness
 EI 2 -Self Regulation
 EI 3 -Self Motivation
 EI 4 -Social Competence
And each of this 4 factors are further divided into other sub-factors

 EI 1 - Self Awareness:
 Emotional Awareness
 Self Assessment
 Self Confidence

 EI 2 - Self Regulation:
 Self Control
 Trustworthiness
 Adaptability

 EI 3 - Self Motivation:
 Achievement Drive
 Initiativeness
 Optimism

 EI 4 - Social Competence:
 Empathy
 Developing Others
 Leveraging Diversity
 Influence
 Communication
 Leadership
 Conflict Management
 Building Bonds

10
  5.9 EI 1 - SELF AWARENESS
Table 5.9 Self Awareness

Strongly Strongly
Statement used Agree Neutral Disagree MEAN
Agree Disagree
(a) Emotional Awareness
I recognize how my feelings
7 64 15 5 5 3.66
affect my
Performance
(b) Self-assessment
I am aware of my strengths and 13 59 10 10 4 3.70
Weakness
I am reflective and try to learn 28 44 18 3 3 3.95 3.83
from Experience.
(c) Self confidence
I am a self- motivated person 7 57 16 12 4 3.53

Combined mean: 3.67

Inference
 Emotional Awareness
From the mean 3.66 on a 5 point scale it can be inferred that the emotional awareness of
employees at BRD Car World Thrissur are above average.

 Self-assessment
From the mean 3.83 it can be inferred that the self-assessment of employees at BRD Car
World Thrissur is almost high on a five point scale.

 Self confidence
From the mean score 3.53 it can be inferred that the self-confidence of employees at BRD
Car World Thrissur above average on a five point scale.

 Self awareness
From the combined mean score for self-awareness 3.67 it can be inferred that the self-
awareness of employees at BRD Car World Thrissur is towards agree on a five point
scale.
 Table 5.9.1 Ranking of factors of self awareness

Serial
Self- Awareness Factors Mean Rank
No
1 Self- Assessment 3.83 1
2 Emotional Awareness 3.66 2
3 Self Confidence 3.53 3

Inference:

Among Self- Awareness factors Self top-rated factor is:

I. Self-Assessment(3.825)

And the least rated factor is

II. Self Confidence (3.53)

  5.10 EI 2- SELF REGULATION
Table 5.10 Self-Regulation

Strongly Strongly
Statement used Agree Agree Neutral Disagree MEAN
Disagre
e
(a)Self control
I resist the impulse to act
6 66 12 8 4 3.65
immediately
(b) Trustworthiness
I consistently act ethically 11 62 13 5 5 3.72
I admit my own mistakes and
confront unethical actions in 8 61 19 6 2 3.70
3.72
others.
I meet commitments and keep
10 63 14 5 4 3.73
promises
(c) Adaptability
I am flexible in how I see events. 5 68 13 6 4 3.67

Combined Mean: 3.678

Inference
 Self control
From the mean score 3.65 on a five point scale it can be inferred that the self-control
of employees at BRD Car World Thrissur are above average.

 Trustworthiness
From the combined mean 3.72 it can be inferred that the self-Trustworthiness of
employees at BRD Car World Thrissur is almost high on a five point scale.

 Adaptability
From the mean score 3.67 it can be inferred that the adaptability of employees at
BRD Car World Thrissur is above average on a five point scale.

 Self-regulation
From the combined mean score for self-regulation 3.678 it can be inferred that the
self-regulation of employees at BRD Car World Thrissur is towards agree on a five
point scale.
 Table 5.10.1 Ranking of factors of Self-Regulation

Serial
Self- Regulation Factors Mean Rank
No
1 Trustworthiness 3.72 1
2 Adaptability 3.67 2
3 Self control 3.65 3

Inference:

Among Self- Regulation factors the top-rated factor is:

I. Trustworthiness(Mean=3.716)

And the least rated factor is:

II. Self-control(Mean= 3.65)
  5.11 EI 3- SELF MOTIVATION
Table 5.11 Self-Motivation

Strongly Strongl
Statement used Agree Neutral Disagree MEAN
Agree y
Disagre
e
(a)Achievement Drive
I am result oriented, with a high drive
9 58 17 7 5 3.61
to
meet my objectives and standards 3.6
I continuously learn in order to
10 56 16 90 5 3.59
improve my performance.
(b) Initiativeness
I am always ready to grab 15 54 15 8 4 3.71
opportunities 3.65
I pursue goals/targets beyond what is
Required or expected of me. 6 61 17 8 4 3.59

(c) Optimism
I see obstacles as opportunities to
10 64 11 9 2 3.74
learn and develop.

Combined Mean: 3.66

Inference
 Achievement Drive
From the combined mean score 3.6 on a 5 point scale it can be inferred that the
achievement drive of employees at BRD Car World Thrissur are above
average

 Initiativeness
From the combined mean score 3.65 it can be inferred that the Initiativeness of
employees at BRD Car World Thrissur is on a five point scale.

 Optimism
From the mean score 3.74 it can be inferred that the optimism of employees at BRD
Car World Thrissur is above average on a five point scale.

 Self-motivation
From the combined mean score for self-motivation 3.66 it can be inferred that the
self motivation of employees at BRD Car World Thrissur is almost high towards
agree on a five point scale.
 Table 5.11.1 Ranking of factors of Self motivation

Serial
Self- Motivation Factors Mean Rank
No
1 Optimism 3.74 1
2 Initiativeness 3.65 2
3 Achievement Drive 3.6 3

Inference:

Among Self- Motivation factors the top-rated factor is:

I. Optimism (Mean= 3.74)

And the least rated factor is:

I. Achievement Drive(Mean=3.6)
  5.12 EI 4 - SOCIAL COMPETENCE

A. SOCIAL AWARENESS
Table 5.12.1 Social Awareness

Statement used Strongly Strongly

Agree Agree Neutral Disagree Disagree MEAN
(a)Empathy
I help based on understanding other
11 63 15 3 4 3.77
people’s needs and feeling.
(b) Developing Others
I acknowledge and appreciate
people’s strengths, accomplishments 16 56 12 9 3 3.67
and development
(c) Leveraging Diversity
I see diversity as opportunity,
creating an environment where 10 62 11 7 6 3.66
diverse people can thrive.

Combined mean: 3.7

Inference
 Empathy
From the mean score 3.77 on a 5 point scale it can be inferred that the empathy of
employees at BRD Car World Thrissur are above average.

 Developing Others
From the mean score 3.76 it can be inferred that the sub factor developing others in the
job of employees at BRD Car World Thrissur is almost high on a five point scale.

 Leveraging Diversity
From the mean score 3.66 it can be inferred that the sub factor Leveraging others is
almost high on a five point scale.

 Social awareness
From the combined mean score for social awareness 3.7 it can be inferred that the
social awareness is almost high on a five point scale.
 B. RELATIONSHIP MANAGEMENT

Table 5.12.2 Relationship Management

Strongly Strongly
Statement used Agree Neutral Disagree MEAN
Agree Disagree
(a)Influence
I can influence people and motivate
9 58 23 4 2 3.71
them easily.
(b) Communication
I listen well, seek mutual
understanding, and fully welcome 10 61 15 1 5 3.59
sharing of information. 0
(c) Leadership
I step forward to lead as needed,
regardless of position. 11 59 17 8 1 3.74

(d) Conflict Management

I handle difficult people and
situations with diplomacy and tact. 11 64 12 5 4 3.74

(e) Building Bonds

I build and maintain extensive
informal networks. 30 48 12 3 3 4.03
3.84
I like to work in teams rather than
individually. 7 60 19 8 2 3.65

Combined mean : 3.724

Inference
 Influence
From the mean score 3.71 on a 5 point scale it can be inferred that the sub factor i.e.
Influencing others are above average on a five point scale.
 Communication
From the mean score 3.59 it can be inferred that the sub factor communication at BRD Car
World Thrissur is almost high on a five point scale.
 Leadership
From the mean score 3.74 it can be inferred that the leadership of employees at BRD Car
World Thrissur is high on a five point scale.
  Conflict Management
From the mean score 3.76 it can be inferred that the conflict management of employees at
BRD Car World Thrissur are above average on a five point scale.
 Building Bonds
From the combined mean score 3.84 it can be inferred that they build and maintain extensive
informal networks is high on a five point scale.
 Relationship management
From the combined mean score 3.724 it can be inferred that the relationship management is
almost high towards agree on a five point scale.

Table 5.12.3 Ranking of factors of Social competence

Serial
Social Competence Factors Mean Rank
No
1 Building bonds 3.84 1
2 Empathy 3.77 2
3 Leadership 3.74 3
4 Conflict management 3.74 3
5 Influence People 3.71 5
6 Developing Others 3.67 6
7 Leveraging Diversity 3.66 7
8 Communication 3.6 8

Inference:

Among Social- Competence factors the top-rated factor is:

I. Building Bonds (Mean=3.84)

II. Empathy (Mean=3.77)
 Table 5.12.4 Ranking of factors of Emotional Intelligence

Serial No. Emotional Intelligence Factors Mean Rank

1
1 Social competence 3.78

2
2 Self regulation 3.68

3
3 Self awareness 3.67

4
4 Self motivation 3.66

Combined mean: 3.68

Mean Percentage Score = 73.6

Inference:
The mean percentage score of Emotional Intelligence is 73.6 it can be inferred that the
Emotional Intelligence of employees at BRD Car World Thrissur are above average .
DEPENDENT VARIABLE : OCCUPATIONAL STRESS
Occupational stress has been measured based on 5 factors:
 OS 1 - Intrinsic work characteristics
 OS 2- Work culture and function
 OS 3- Relationship at work
 OS 4- Career development
 OS 5- Homework interface
  5.13 OCCUPATIONAL STRESS

Table 5.13 Occupational Stress

Strongly Strongl
Statement used Agree Neutra Disagree MEAN
Agree y
l
Disagre
e
(a)Intrinsic Work Characteristics
Stress time pressure 2 7 13 64 10 3.76
Difficult shift arrangement 2 7 18 58 11 3.72 3.7
Long hours work 2 8 17 59 10 3.70
Repetitive task 3 10 15 62 6 3.60
(b) Work culture and function

Shortage of staff 1 9 14 60 12 3.76

Improper communication across the
10 72 6 7 1 2.14
Organization
Good employee participation in 2.64
12 65 8 8 3 2.22
decision making
Diversity of responsibilities given
8 53 20 10 5 2.49
to employees.
Job security 13 62 15 5 1 2.16
(c ) Relationship at work

Supportive superior 10 68 13 4 1 2.15

The unfair treatment by managers 4 12 19 46 15 3.58 2.7
Motivation from colleagues 12 56 14 12 2 2.33
(d) Career Development
The trainings provided by the
7 59 19 7 4 2.40
organization 2.28
Better career development
29 40 15 8 4 2.15
opportunities.
(e ) Homework Interface
My family life is not affected by my
8 57 22 2 7 2.41 2.41
Work

Combine mean: 2.75

 Inference

 Intrinsic Work Characteristics

From the combined mean score 3.7 on a five point scale it can be inferred that the
intrinsic work characteristics of employees at BRD Car World Thrissur are above
average.

 Relationship at work
From the combined mean score 2.7 it can be inferred that the relationship at work of
employees at BRD Car World Thrissur is agree on a five point scale.

 Work culture and function

From the combined mean score 2.64 it can be inferred that the work culture and
function of employees at BRD Car World Thrissur is agree on a five point scale.

 Homework Interface
From the combined mean score 2.41 it can be inferred that the homework interface of
employees at BRD Car World Thrissur is towards agree on a five point scale.

 Career Development
From the combined mean score 2.28 it can be inferred that the career development of
employees at BRD Car World Thrissur is high towards agree on a five point scale.

 Occupational stress
From the combined mean score 2.75 it can be inferred that the Occupational Stress of
employees at BRD Car World Thrissur is towards agree on a five point scale.

Table 5.13.1 Ranking of factors of Occupational Stress

Seri
Work Life Balance Factors Mean Rank
al
No
1 Intrinsic Work Characteristics 3.7 1
Relationship at work
2 2.7 2
Work culture and function
3 2.64 3
Homework Interface
4 2.41 4
5 Career Development 2.28 5
Combined mean: 2.75
Mean Percentage Score = 55
Inference:
The mean percentage score of Occupational Stress is 55 it can be inferred that there is moderate level of
Occupational Stress for employees at BRD Car World Thrissur are above average.

The most contributing factors to Occupational Stress are:

1. Intrinsic Work Characteristics (Mean=3.7)

2. Relationship at Work ( Mean=2.7)
5.14 IMPACT OF EMOTIONAL INTELLIGENCE ON OCCUPATIONAL STRESS

CORRELATION

H0:There is no significant relationship between emotional intelligence and occupational

stress of sales employees of BRD Car World Thrissur store.

H1: There is significant relationship between emotional intelligence and occupational stress
of sales employees of BRD Car World Thrissur store.

Table 5.14 correlation

Correlations
Emotion Occupatio
al nal
intelligen stress
ce
Pearson 1 -.198
Correlation
Emotional Sig. (2-tailed) .053
intelligence N 96 96

Inference:
From the above table, P value 0 .053 indicates that the null hypothesis need to be accepted.
Therefore, it can be inferred that there is no significant relation between emotional
intelligence and occupational stress among the sales employees of BRD Car World Thrissur.
Pearson correlation value(-0.198) indicates a negligent correlation between emotional
intelligence and occupational stress.
 5.15 ANOVA
5.15.1 IMPACT OF EDUCATIONAL QUALIFICATION ON EMOTIONAL
INTELLIGENCE

H0: There is no significant relationship between and educational qualification and

emotional intelligence of sales employees of BRD Car World Thrissur.

H1: There is significant relationship between and educational qualification and

emotional intelligence of sales employees of BRD Car World Thrissur.

Table 5.15.1 Impact of educational qualification on emotional intelligence

ANOVA
Emotional intelligence
Sum of df Mean Square F Sig.
Squares
Between 351.200 3 117.067 .795 .500
Groups
Within Groups 13542.633 92 147.203
Total 13893.833 95

Inference:
From the above table , P value is .500 indicates that the null hypothesis need to be accepted.
Therefore, it can be inferred that there is no significant relation between educational
qualification and emotional intelligence among the sales employees of BRD Car World
Thrissur

112
5.15.2 IMPACT OF WORK EXPERIENCE ON EMOTIONAL INTELLIGENCE

H0: There is no significant relationship between Work experience and

emotional intelligence of sales employees of BRD Car World Thrissur.
H1: There is significant relationship between Work experience and emotional
intelligence of sales employees of BRD Car World Thrissur.

Table 5.15.2 Impact of work experience on emotional intelligence

ANOVA
Emotional intelligence
Sum of Df Mean F Sig.
Squares Square
Between 512.469 3 170.823 1.174 0.324
Groups
Within Groups 13381.365 92 145.450
Total 13893.833 95

Inference:
From the above table , P value is .324 indicates that the null hypothesis need to be accepted.
Therefore, it can be inferred that there is no significant relation between Work experience
and emotional intelligence among the sales employees of BRD Car World Thrissur.

112
5.15.3 IMPACT OF EDUCATIONAL QUALIFICATION ON OCCUPATIONAL STRESS

H0: There is no significant relationship between Educational qualification and

occupational stress of sales employees of BRD Car World Thrissur
H1: There is significant relationship between Educational qualification and occupational
stress of sales employees of BRD Car World Thrissur

Table 5.15.3 Impact of educational qualification on occupational stress

ANOVA

Sum of df Mean F Sig.

Squares Square
Between 9.109 3 3.036 0.156 0.93
Groups
Within Groups 1790.631 92 19.463
Total 1799.740 95

Inference:
From the above table , P value is .926 indicates that the null hypothesis need to be accepted.
Therefore, it can be inferred that there is no significant relation between educational
qualification and occupational stress among the sales employees of BRD Car World
Thrissur
5.15.4 IMPACT OF WORK EXPERIENCE ON OCCUPATIONAL STRESS

H0: There is no significant relationship between work experience and occupational stress of
sales employees of BRD Car World Thrissur
H1: There is significant relationship between work experience and occupational stress of
sales employees of BRD Car World Thrissur

Table 5.15.4 Impact of work experience on occupational stress

ANOVA

Sum of df Mean F Sig.

Squares Square
Between 28.375 3 9.458 0.491 0.69
Groups
Within Groups 1771.365 92 19.254
Total 1799.740 95

Inference:
From the above table , P value is .689 indicates that the null hypothesis need to be accepted.
Therefore, it can be inferred that there is no significant relation between work experience and
occupational stress among the sales employees of BRD Car World Thrissur.