Service Contract Template
Service Contract Template
OVCI
and
www.continentalmed.com
Email:
Subject to the terms and conditions of this agreement, continental medical supplies hereby agrees to
provide maintenance services to the customer and the customer agrees to use the service of
continental medical supplies as specified in this agreement for the following equipment;
Comments:
As the equipment’s warranty expired in 2018, this puts the machine at risk of constant breakdown and
reduced functionality. It is important that the equipment be serviced and validated routinely to maintain
its reliability.
DURATION:
The terms of this agreement shall be one year, commencing at the date this contract is signed. Thirty
days notice shall be provided if either party intends to terminate the contract. The contract may be
renewed after the one year period.
Payment:
During the term of this agreement the charge of the service provided by CONTINENTAL MEDICAL
SUPPLIES shall be (AMOUNT TO BE DECIDED) for one year (12 months).
User training in case a new staff join when the contract is still valid.
Preventive maintenance done after every THREE (3) months, to prolong the life of the
instrument.
Minor Repair done in case of breakdown or malfunction which does not require replacement of
major spare parts.
Surface cleaning and dust removal
Tubal de-clogging
Counting chamber reconditioning
Equipment Validation
Lubrication of moving parts
Consultation
NOTE: THIS AMOUNT DOES NOT INCLUDE REPLACEMENT OF ANY SPAREPART INCASE THE REPAIR
NEEDS A NEW PART.
CONTINENTAL MEDICAL SUPPLIES and OVCI reserve the right to annually review the charges for
extension of the original term.
Termination:
Abuse of the equipment by customer such as to cause excessive frequency of breakdown or
nonpayment of an invoice for services and parts not covered under this agreement , purchase of
reagents from other suppliers or failure by CONTINENTAL MEDICAL SUPPLIES to provide the
maintenance standards or non-compliance with the maintenance schedule, shall entitle either party to
this agreement, to serve the other party 30 days notice to terminate this agreement, such termination
being effective from the date of receipt by recorded delivery of written notification there of at the
registered office of the other party. Should the customer however decide to upgrade his/her equipment,
the credit for outstanding service will be taken into consideration while working out the new agreement.
Entire agreement
This agreement (including the limitations and conditions on next page and made a part hereof)
constitutes the entire agreement between the parties with respect to the subject matter hereof and
supersedes all oral and written proposals, all previous negotiations and all other communications
between the parties with respect to the subject matter hereof. No modifications or alterations of any
provision here in contained shall be binding on the parties to this agreement unless authorized by a
written amendment signed by a duly authorized representative of each party here to and attached to
the agreement.
Scope of service
Upon signing of this contract, CONTINENTAL MEDICAL SUPPLIES undertake to maintain the Hematology
analyzer, in terms of labor and servicing as per the manufacturer’s instruction with the exception of
supply of consumables such as reagents.
Condition of equipment
CONTINENTAL MEDICAL SUPPLIES reserve the right in respect of any equipment, which is more than
three months out of warrant or after the expiry of the original or any extensions of this agreement, to
inspect the relevant equipment to assess its condition before entering into a new agreement.
OVCI
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