OAM Source by Mavs

They spell out specific required actions or non-actions, allowing no discretion.

Select one:
a. Objectives
b. Budgets
c. Rules

d. Strategies
The three major forms of business ownership are (1) sole proprietorships, (2) partnerships, and (3)
co-operatives.
Select one:
True

False
Which of the following is/are benefits of planning?
Select one:
a. Minimize waste and redundancy
b. Reduce uncertainty
c. Direction

d. All of the given options are correct

It means at the end of the period it should be possible to determine whether or not objective has
been achieved.
Select one:
a. Programs
b. Rules
c. Mission

d. Verifiable objectives
Which approach to the study of organizational behavior emphasizes the formal structure, hierarchy
of management, the technical requirements and the assumption of rational behavior?
Select one:
a. The contingency theory
b. The system approach
c. The classical approach

d. The human relations approach

Which is a characteristic for organization?
Select one:
a. All of the given options
b. People
OAM Source by Mavs

c. Goals

d. Structure
When call center managers spend much of their time monitoring customer calls and giving
employees feedback about how to improve their dialogue with customers in the future, these
managers are using __________ skills.
Select one:
a. Conceptual
b. Situational
c. Technical

d. Ethical
Used to describe a framework for the analysis of macro environmental factors:
Select one:
a. Case Analysis
b. SWOT Analysis

c. PEST Analysis
Which of the following is considered as a Social Factor?
Select one:
a. Environmental regulations
b. R&D activity

c. Career attitudes
Which of the following is an opportunity for an organization?
Select one:
a. Limited management skills
b. Good distribution skills
c. Poor marketing skills

d. Rapid market growth

The five needs expressed in Maslow's hierarchy are:
Select one:
a. Physiological, safety, responsibility, motivation and self-actualization
b. Physiological, intrinsic, social, esteem and self-actualization
c. Psychological, safety, social, esteem and self-actualization

d. Physiological, safety, social, esteem and self-actualization

In Setting goals the "S.M.A.R.T" stands for:
Select one:
a. Single, Measurable, Attainable, Realistic, Timely
OAM Source by Mavs

b. Specific, Manageable, Attainable, Realistic, Timely

c. Social, Measurable, Attainable, Resources, Timely

d. Specific, Measurable, Attainable, Realistic, Timely

This is something that at some time in the future may destabilize and/or reduce the potential
performance of the organization.
Select one:
a. Threat
b. Opportunity
c. Weakness

d. Strength
Which of the following is most closely associated with Henry Fayol?
Select one:
Hawthorne studies
Classical Management School
Iron cage

Time and motion study

They are the ends toward which activity is aimed
Select one:
a. Missions
b. Strategies
c. Policies

d. Objectives
It is the continuous planning, monitoring, analysis and assessment of all that is necessary for an
organization to meet its goals and objectives.
Select one:
a. Management by objectives
b. Strategic management

c. Tactical management
It is concerned with managing the process that converts inputs into outputs.
Select one:
a. Management Information System
b. Strategic management
c. Management science

d. Operations management
Systems theory holds that:
OAM Source by Mavs

Select one:
a. Fragmentation improves performance.
b. The whole is greater than the sum of the parts.
c. Decentralizedorganizations are more productive.

d. Centralizedorganizations are more productive.

Low switching costs increases rivalry. When a customer can freely switch from one product to
another, there is a greater struggle to capture customers.
Select one:
True

False
The study of management theory is important for which of the following reasons:
Select one:
Management theories are interpretive and evolve with organizational changes.
It helps decision making

It is scientific
With regard to a sole proprietorship, the owner of the business is the business; in other words, there
is no separate legal entity.
Select one:
True

False
Technical skills are most important for which of the following?
Select one:
Middle managers
First line managers

Top managers
Which of the following would be included in the "controlling function"?
Select one:
Measuring results against corporate objectives
Setting standards
Giving assignments

Explaining routines
Maslow suggests that human needs are arranged in a series of levels, a hierarchy of importance.
Which of the following statements are relevant to Maslow's hierarchy of needs theory?
Select one:
a. A satisfied need is no longer a motivator
b. All of the given answers are correct
OAM Source by Mavs

c. A need is not necessarily fully satisfied before a subsequent need arises

d. The hierarchy is not necessarily in a fixed order

When call center managers spend much of their time monitoring customer calls and giving
employees feedback about how to improve their dialogue with customers in the future, these
managers are using __________ skills.
Select one:
a. Situational
b. Ethical
c. Technical

d. Conceptual
A ______ provides for the greatest degree of continuity:
Select one:
a. Joint venture
b. General partnership
c. Sole proprietorship

d. Corporation
Planning, organizing, directing and controlling are the:
Select one:
Functions of management
Goals of management

Results of management
Which of the following is an advantage of a sole proprietorship?
Select one:
a. All of the given options
b. pride of ownership
c. ease of starting a business

d. being your own boss

Which of the following is not an assumption of Theory X?
Select one:
a. Employees are creative
b. Employees dislike responsibility
c. Employees are lazy

d. Employees dislike work

What are the major functions Henry Fayol delineated for managers?
Select one:
OAM Source by Mavs

a. Leading, Organizing, Commanding, Coordinating & Controlling

b. Planning, Organizing, Commanding, Coordinating & Controlling
c. Planning, Organizing, Staffing, Commanding & Controlling

d. Planning, Commanding, Staffing, Monitoring & Directing

TRUE OR FALSE: Programmed decisions are more likely to occur at the top management level.

False
The overall process of decision making in, for example, staff selection includes which of these
stages?
Select one:
a. Identifying the need for a new member of staff
b. Agreeing the job specification
c. Deciding which candidate to appoint

d. All of the given options

A major advantage of the Delphi technique over other group decision-making techniques is that bias
effects of group interactions are eliminated.
Select one:
True

False
A manager who is helping a customer return some shoes they purchased last week is dealing with
what type of decision?
Select one:
a. Non-programmed decision
b. Bounded rationality
c. Uncertainty

d. Programmed decision
A decision for repetitive or routine problems for which the responses have been already been
decided and been known to the person who will make the decision is called:
Select one:
a. Strategic
b. Programmed
c. Professional

d. Non- programmed
The main difference between risk and uncertainty is that with risk you know the probabilities of the
outcomes.
Select one:
True
OAM Source by Mavs

False
TRUE OR FALSE: Strategic planning is usually carried out by top management. True

Decisions fall into two categories:

Select one:
a. Programmed and non-programmed
b. Every day and crisis
c. Large and small

d. Production and administrative

Programmed decisions are more likely to occur at the top management level.
Select one:
True

False
Strategic objectives are set by:
Select one:
a. Middle management.
b. Top management.

c. Line management.
Organizing, as a management function, is accomplished by doing all of the following except:
Select one:
a. grouping jobs and employees
b. determining work activities and dividing up tasks
c. assigning authority and responsibilities

d. monitoring performance to measure what is taking place

It is the core of planning.
Select one:
a. Decision making
b. Controlling
c. Leading

d. Staffing
TRUE OR FALSE: The last two steps in the planning process are implementation and control. True

What are factors managers should consider in evaluating alternatives?

Select one:
a. Ethical
b. All of the given options
OAM Source by Mavs

c. Practical
d. Economical

e. Legal
_____develop and carry out tactical plans.
Select one:
a. Operational plans
b. Tactical plan

c. Management by objectives
____is a diagrammatic representation of organization structure show names designation functions of
personnel in the organization.
Select one:
a. Span of control
b. Organizational structure

c. Organizational chart
The first step in decision making is to:
Select one:
a. determine courses of the problem
b. Identify and define the problem
c. Recognize need for a decision

d. Establish priorities
A programmed decision is:
Select one:
a. A satisfying decision.
b. A decision requiring a custom-made solution.
c. A repetitive decision that can be handled by a routine approach.

d. A decision that requires complex quantitative calculations.

TRUE OR FALSE: Programmed decisions are more likely to occur at the top management level.
True

Authority moves _______, while accountability move________ within the organization.

Select one:
a. downward, upward
b. upward, downward

c. upward, literally
_______ is the form of departmentalization that groups similar jobs and activities into departments.
Select one:
OAM Source by Mavs

a. A divisional structure
b. A product structure

c. A functional structure
Functional structure is created based on the various ____ of an organization.
Select one:
a. Opportunities
b. Geographic regions
c. Costs

d. Functions
TRUE OR FALSE: A company decision to diversify into new products and markets is an example of
non-programmed decisions. False

Neoclassical approach focuses on workers.

Select one:
a. False

b. True
Which of the following is incorrect?
Select one:
a. Planning is a one-time event.
b. The approach to planning can differ greatly from manager to manager.

c. Planning is the part of the management process that attempts to define the organization's future.
They spell out specific required actions or non-actions, allowing no discretion.
Select one:
a. Objectives
b. Strategies
c. Rules

d. Budgets
The first step in decision making is generating and assessing alternatives.
Select one:
True

False
It is a statement of expected results expressed in numerical terms.
Select one:
a. Purpose
b. Strategy
c. Goal
OAM Source by Mavs

d. Budget
Organizing is important because it
Select one:
a. Establishes lines of authority
b. Reduces duplication of resources
c. Improves communication

d. All of the given options

It means that the whole is greater than its parts.
Select one:
a. Strategic Management
b. Synergy
c. Objectives

d. Technical plan
Which approach to the study of organizational behavior emphasizes the formal structure, hierarchy of
management, the technical requirements and the assumption of rational behavior?
The correct answer is: The classical approach

Which of the following is not a commonly used term to describe an element of the business
environment? The correct answer is: Extrinsic environment

A successful person in which of the following positions may be promoted to a management position?
The correct answer is: All of the choices may lead to successful management positions

Which of the following is an example of the Hawthorne experiments?

The correct answer is: All of the given options

Checking progress against plans.

The correct answer is: Controlling

Which of the following is a strength for an organization?

The correct answer is: Low labor turnover

_____ in businesses and organizations is the function that coordinates the efforts of people to
accomplish goals and objectives using available resources efficiently and effectively.
The correct answer is: Management

Which of the following is most closely associated with Henry Fayol?

The correct answer is: Classical Management School

Supervisory management spends most of his/her time:

The correct answer is: Directing and controlling

Strategic planning is done by:

The correct answer is: Top managers
OAM Source by Mavs

Which of the following would be included in the "controlling function”?

The correct answer is: Measuring results against corporate objectives.

One of the earliest and most enduring descriptions of managerial roles comes from:
The correct answer is: Henry Mintzberg

The application of scientific principles to management is called:

The correct answer is: Scientific management

Which of the following is not a measure of a manager’s effectiveness?

The correct answer is: Speed of promotion through the organization

In Maslow's hierarchy of needs, which is the highest level of need?

The correct answer is: None of the given options

The main schools of management thought are:

Select one:
The correct answer is: Classical, human relations, systems, contingency.

Effectiveness is synonymous with ____.

The correct answer is: Goal attainment

Which one is not interpersonal managerial role?

The correct answer is: Spokesperson

In the twenty-first century the four functions of management are:

The correct answer is: planning, organizing, controlling, and leading employees

What are the major functions Henry Fayol delineated for managers?
The correct answer is: Planning, Organizing, Commanding, Coordinating & Controlling

Which of the following is an opportunity for an organization?

The correct answer is: Establishing Internet sales

Fayol's functions of management include:

The correct answer is: Planning, commanding, organizing, coordinating, controlling.

The systems approach _____?

The correct answer is: Encourages managers to view the organization both as a whole and as part of a
larger environment
.
Distinguishes a managerial position from a non-managerial one.
The correct answer is: Coordinating and integrating others’ work

It is directing the work activities of others.

The correct answer is: Leading

Modern managers are: The correct answer is: All of the given options.
Individuals in organizations who direct the activities of others.
The correct answer is: Managers
OAM Source by Mavs

Humanistic realities were originally advocated by:

The correct answer is: Maslow

Which of the following does not form part of a firm’s macro-environment?

The correct answer is: internal environment

Mintzberg classified the activities of monitoring, disseminating and being a spokesperson as part of a
manager’s ____ role. The correct answer is: Informational

Which of the following does not form part of an organization’s micro-environment?

The correct answer is: Statute legislation

Maslow suggests that human needs are arranged in a series of levels, a hierarchy of importance. Which
of the following statements are relevant to Maslow’s hierarchy of needs theory?
The correct answer is: All of the given options.

The most effective leader is one who:

The correct answer is: has the leadership style most appropriate to the situation and the employee
involved.

When call center managers spend much of their time monitoring customer calls and giving employees
feedback about how to improve their dialogue with customers in the future, these managers are using
__________ skills.
The correct answer is: Technical

Systems theory holds that:

The correct answer is: The whole is greater than the sum of the parts.

Manage the activities of other managers.

The correct answer is: Middle managers

The three main types of managers include:

The correct answer is: general, functional, and front-line managers

Which of the following is not an example of bureaucratic functioning in organizations?

The correct answer is: Advertising and marketing brochures

Which of the following is not an assumption of Theory Y?

The correct answer is: Primary motivators are fear and money

Internal Consists of the trends and events within an organization that affect_____.
The correct answer is: All of the given options

It combines tech with business to get people the information they need to do their jobs
better/faster/smarter. The correct answer is: Management Information System

Which of the following is a Threat for an organization? The correct answer is: Economic downturn

Coordinating people and human resources to accomplish organizational goals is the process of:
The correct answer is: Leadership
OAM Source by Mavs

Which is a characteristic for organization?

The correct answer is: all of the given options

Scientific management is based on the assumption that:

The correct answer is: The scientific observation of people at work would reveal the one best way to do
the task.

Which of the following best describes Maslow's hierarchy of needs?

The correct answer is: It is a highly flawed model, although it does recognize that people are motivated
differently.

This is something that at some time in the future may destabilize and/or reduce the potential
performance of the organization. The correct answer is: Threat

It is concerned with managing the process that converts inputs into outputs.
The correct answer is: Operations management

Who is father of scientific management?

The correct answer is: Frederick Winslow Taylor

Which one of the following is not a characteristic of a bureaucratic organization?

The correct answer is: Change
In order to carry out a SWOT analysis, a company must _________.
Select one:
a. Identify the company's main internal weaknesses.
b. All of the given options.
c. Identify the main threats in the external environment.

d. Identify the main opportunities in the external environment.

Non programmed decisions are most likely to be made by: Top Management

It is the ability of the decision maker to discover novel ideas leading to a feasible course of action.
Select one:
a. Prior hypothesis
b. Organizational learning
c. Group think

d. Creativity
Planning is a primary function of:
Select one:
a. front-line staff
b. the accounting department
c. the marketing department
d. management
OAM Source by Mavs

The term organizational hierarchy implies

Select one:
a. That organizations employ organizational charts.
b. That organizations have different levels of command.
c. That organizations have some kind of structure.

d. All of the given options.

The final phase of the decision-making process is:
Select one:
a. Evaluating decision effectiveness.
b. Implementing the preferred alternative.
c. Allocating weights to the criteria.

d. Selecting a preferred alternative.

The divisional structure may contain which type of division(s)?
Select one:
a. Geographic divisions only
b. Both product and geographic divisions

c. Product divisions only

______ is the formal arrangement of jobs within an organization.
Select one:
a. Organizational structure
b. Organizational design
c. Departmentalization

d. Work specialization
A solution to a problem that is arrived at through an unstructured process of decision making is
called a:
Select one:
a. Uncertainty
b. Bounded rationality
c. Non-programmed decision

d. Programmed decision
One of the basic types of departmentalization presented included:
Select one:
a. Structural
b. Geometric
c. Functional
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d. Linear
Assumptions about the environment in which the plan is to be carried out.
Select one:
a. Policies
b. Rules
c. Strategies

d. Premises
The function of management that determines the objectives of business and how best to achieve
them is called:
Select one:
a. Organizing
b. Leading
c. Planning

d. Controlling
Formal organization is objective oriented.(DI SURE KASE GOAL-ORIENTED)
Select one:
a. False

b. True
It is a system that operates in continual interaction with its environment.
Select one:
a. Synergy
b. Open system

c. Closed system
What characteristics is not a key feature of the “Open System” model of management?
Select one:
a. Innovation
b. Morale
c. Adaption

d. Growth resource
The offering of employee health insurance addresses which of Maslow's needs?
Select one:
a. Self-actualization
b. Safety

c. Social
The leader of an organization performs __________, as per Mintzberg.
OAM Source by Mavs

Select one:
a. An Interpersonal role
b. A Decisional role
c. All of the given options

d. An Informational role
Mintzberg identifies twelve managerial roles grouped into three classes: Interpersonal, inter-
organizational and decisional.
Select one:
a. The statement contains two errors.
b. The statement is true.
c. The statement contains one error.

d. The statement contains three errors.

Which of the following is not a feature of a bureaucracy?
Select one:
a. Generalism
b. Hierarchy of authority
c. Specialization

d. Impersonality
Someone who works with and through other people by coordinating their work activities in order to
accomplish organizational goal is ____.
Select one:
a. A supervisor of production work
b. A manager
c. An operations supervisor

d. A very intelligent individual

Managers require a combination of technical competence, social and human skills and conceptual
ability. Technical competence may be defined as:
Select one:
a. The ability to apply specific knowledge, methods and skills to discrete tasks
b. The ability to view the complexities of the operations of the organization as a whole, including
environmental influences

c. The ability to secure the effective use of human resources of the organization
Which of the following are sub-groupings of the classical approach?
Select one:
a. Individual and bureaucracy
b. Scientific management and gender management
OAM Source by Mavs

c. Scientific management and bureaucracy

d. Environment and individual

Which one is known as early systematize of management?
Select one:
a. Henry R. Towne
b. Robert Own
c. Sun Tzu

d. Charles Babbage
Which of the following is not included in our definition of management?
Select one:
a. Working with and through people
b. Balancing efficiency against effectiveness
c. Working within a changing environment

d. Achieving organizational objectives