Delhi Electricity Regulatory Commission

Viniyamak Bhavan, C-Block, Shivalik, Malviya Nagar, New Delhi-110017

F.17(85)/Engg./DERC/2017-18/5767

In the matter of: Schedule of Charges and the procedure under Delhi Electricity
Regulatory Commission (Supply Code and Performance
Standards) Regulations, 2017.

Order
(Date of Order: 31.8.2017)

The Delhi Electricity Regulatory Commission in exercise of its powers under

Regulation 84 of Delhi Electricity Regulatory Commission (Supply Code and
Performance Standards) Regulations, 2017 hereby prescribes the schedule of
charges and the procedure in regard to implementation of the Delhi Electricity
Regulatory Commission (Supply Code and Performance Standards) Regulations,
2017 (hereinafter referred to as the ‘Supply Code Regulations’).

1. Classification of Supply under Regulation 6(1) of Supply Code

Regulations:
(1) Connections at the point of supply shall generally be given at the
following voltages on the basis of contract demand or sanctioned load as
the case may be:

Sl.
Classification System of Supply
No.
(i) Low Tension
a. Single phase at
Load upto 10 kW
230/240V
b. Load above 10 kW and upto 200 kW/215 3 phase 4 wire at
kVA 400/415V
(ii) High Tension
a. Load exceeding 100kW /108kVA and
3 phase at 11kV
upto 4000kVA
(iii) Extra High Tension
a. 3 phase at 33kV or
Load exceeding 4000kVA
above

Provided that if the existing connections have been given supply at a

voltage at variance to the above, the same shall continue at same
voltage:

Provided further that if classification of supply of any consumer changes

from Low Tension single phase to Low Tension three phase based on the
request of consumer or on account of review of sanctioned load based
on Maximum Demand readings as per applicable Regulations, the
distribution licensee shall change the system of supply from Low Tension
single phase to Low Tension three phase.

Page 1 of 58
 (2) The applicant having load exceeding 100kW/108 kVA and upto
200kW/215kVA shall have the choice to opt for receiving supply at low
tension or high tension.

(3) The developer shall have the option to receive supply at lower voltage
levels for its members as per applicable classification of supply
irrespective of whether the aggregated demand of developer requires
supply at high tension or extra high tension level.

(4) In case where supply, depending upon the technical conditions of the
system, has to be given at voltage other than those specified above,
the Licensee may give the same subject to the approval of the
Commission.

2. Forms under Supply Code Regulations:

(1) The forms required to be filled as per the Supply Code Regulations for
various applications shall be as under:

Sl. Annexure No. Description Reference

No. Regulation Number
of Supply Code
Regulations
1. Annexure-I Application for New 11 (1) (i)
Connection
2. Annexure-II Application for Temporary 16 (2)
Connection
3. Annexure-III Application for Change of 17 (1) (i)
Registered Consumer
4. Annexure-IV Application for Load 17 (2) (i)
Enhancement
5. Annexure-V Application for Load 17 (3) (ii)
Reduction
6. Annexure-VI Application for Change of 17 (5) (i)
Category
7. Annexure-VII Meter Testing Report 32

8. Annexure-VIII Application for 53 (1)

Disconnection
9. Annexure-IX Inspection Report 57 (1), 61 (1)

(2) The distribution licensee shall establish separate counters for senior
citizens, women and differently abled persons for submission of
application and for receipt of payments:

Provided that the distribution licensee shall also provide the requisite
infrastructure facilities as required for differently abled persons.

3. Security Deposit under Regulation 20 (1) of Supply Code Regulations :

(1) The applicant shall pay security deposit as under, corresponding to the
sanctioned load. However, in case of contract demand, the security
deposit shall be taken as per contract demand.

Page 2 of 58
 S. No. Tariff Category (as per Security Deposit for
Tariff Order) Permanent Connection (Rs.
Per kW or per kVA as the case
may be)
(1) (2) (3)
1 Domestic
(i) Upto 2kW 600
(ii) Above 2kW upto 5kW 900
(iii) Above 5kW 1200
2 Non-Domestic 4500
3 Industrial 4500
4 Agriculture 300
5 Public Lighting 3000
6 Railway, DMRC, DIAL, DJB 3000
7 Mushroom Cultivation 600
8 Advertisement and 4500
Hoardings
9 Any other category not To be decided by the
specified above Commission

(2) In case if Bank Guarantee is furnished by the applicant for security

deposit, the Bank Guarantee shall be valid for a period of atleast one
year from the date of its opening:

Provided that the Bank Guarantee shall be renewed atleast one month in
advance from the date of its expiry:

Provided further that if the Bank Guarantee is not renewed one month
prior to its date of expiry, the distribution licensee may encash the bank
guarantee and keep the money received as security deposit.

4. Interest on Security Deposit under Regulation 20(3) of Supply Code

Regulations:

(1) The distribution licensee shall pay interest on security deposit annually
to the consumer from the date of such security deposit at Marginal
Cost of Fund based Lending Rate (MCLR) as notified by State Bank of
India prevailing on the 1st (first) April of that financial year:

Provided that for the period prior to the date of applicability of this
Order, the interest on security deposit shall be payable as per Delhi
Electricity Supply Code and Performance Standards Regulations, 2007.

5. Service line cum Development (SLD) Charges under Regulation 21 of

Supply Code Regulations:

(1) Payable by the Developer to the distribution licensee in both

electrified and un-electrified Areas under Regulation 21 (1) of Supply Code
Regulations
Sl. Load Supply EHT Cost HT Cost LT Cost Supervision Road Total
No. Applied Voltage charges Restoration
charges
1 2 3 4 5 6 7 8 9

(i) Above EHT Actual cost Not Not 15% cost of Actual 4+7
4MVA and the applicable applicable Labour &

Page 3 of 58
 requisite Transportati +8
space for the on
purpose of
housing
metering and
other
equipment
(ii) Above HT (i) a)50% of Not 15% cost of Actual 4+5
1MVA Where new cost towards applicable Labour & +7+
grid HT system Transportati 8
substation including civil on
is required work, as
to be applicable
established upto the point
a) Rs. 75 of supply;
lakhs per and
MVA; and
b) provide
b) provide the space for
the space for installation of
installation switchgear,
of new grid metering
sub-station. cubicle, etc

(ii)
Where
supply is to
be
extended
from the
existing
grid sub-
station and
new grid
substation
is not
required to
be
established
a) Rs. 1.25
crore per
MVA

(iii) 100kW HT Not a)50% of Not 15% cost of Actual 5+7

-1MVA applicable cost towards applicable Labour & +8
HT system Transportati
including civil on
work, as
applicable
upto the point
of supply;
and

b) provide
the space for
installation of
switchgear,
metering
cubicle, etc

Page 4 of 58
(iv) Above LT (i) a)50% of a) 50% 15% cost of Actual 4+5
1MVA Where new cost towards LT Labour & +6+
grid HT system system Transportati 7+8
substation including civil including on
is required work, as civil cost,
to be applicable 100%
established upto the point cost
a) Rs. 75 of supply; towards
lakhs per and service
MVA; and line,
street
b) provide b) provide lights, as
the space for the space for applicabl
installation installation of e upto
of new grid switchgear, the point
sub-station. metering of
cubicle, etc supply;
(ii) and
Where
supply is to b) provide
be extended the space
from the for
existing grid installation
sub-station of
and new distribution
grid transfor-
substation mers,
is not switch-
required to gear,
be metering
established cubicle,
a) Rs. 1.25 service line
crore per etc
MVA

(v) 100kW LT Not a)50% of a) 50% LT 15% cost of Actual 5+6

-1MVA applicable cost towards system Labour & +7+
HT system including Transportati 8
including civil civil cost, on
work, as 100%
applicable cost
upto the point towards
of supply; service
and line,
street
b) provide lights, as
the space for applicable
installation of upto the
switchgear, point of
metering supply;
cubicle, etc and

b) provide
the space
for
installation
of
distribution
trans-

Page 5 of 58
 formers,
switch-
gear,
metering
cubicle,
service line
etc
Note:- Developers falling under category at Sr. No. (ii) & (iv) above who have
provided the land for installation of grid substation for release of connection for first
time and demands the load subsequently from the distribution licensee shall be
required to pay Rs. 0.75 Crore per MVA for the cost towards EHT system and other
costs as applicable.

(2) Payable by the applicant to the distribution Licensee in both

electrified and un-electrified Areas under Regulation 21(2) of Supply Code
Regulations:
Sl. Load Supply EHT Cost HT Cost LT Cost Supervision Road Total
No. Applied Voltage charges Restoration
charges
1 2 3 4 5 6 7 8 9

(i) Above EHT Actual cost Not Not 15% cost of Actual 4+7
4MVA and the applicable applicable Labour & +8
requisite Transportati
space for the on
purpose of
housing,
metering and
other
equipment
(ii) Above HT (i) a)50% of Not 15% cost of Actual 4+5
1MVA Where new cost towards applicable Labour & +7+
grid HT system Transportati 8
substation including civil on
is required work, as
to be applicable
established upto the point
a) Rs. 75 of supply;
lakhs per and
MVA; and
b) provide
b) provide the space for
the space for installation of
installation switchgear,
of new grid metering
sub-station. cubicle, etc

(ii)
Where
supply is to
be
extended
from the
existing
grid sub-
station and
new grid
substation
is not

Page 6 of 58
 required to
be
established
a) Rs. 1.25
crore per
MVA

(iii) 100kW HT Not a)50% of Not 15% cost of Actual 5+7

-1MVA applicable cost towards applicable Labour & +8
HT system Transportati
including civil on
work, as
applicable
upto the point
of supply;
and

b) provide
the space for
installation of
switchgear,
metering
cubicle, etc
Note:-Consumers falling under category at Sr. No. (ii) above who have provided
the land for installation of grid substation for release of connection for first time and
demands the load subsequently from the distribution licensee shall be required to
pay Rs. 0.75 Crore per MVA for the cost towards EHT system and other costs as
applicable.

(3) Payable by the applicant for connection at LT Level (load upto

200kW/215kVA) under Regulation 21(2) of Supply Code Regulations:

(i) The normative SLD charges shall be payable by the applicant for taking new
electricity connection at LT supply for the connections upto 200kW/215 kVA
as under:
Sl. Type of Area Sanctioned Amount Road Total
No. Load (Rs.) Restoration
charges

1 2 3 4 5 6

(i) Electrified Upto 5 kW Rs.3000 Actual RR 4+5

Area charges for
service line

(ii) More than 5 kW (Rs. 3000 + Actual RR 4+5

and upto 150 Rs. 500 per charges for
kW kW or per service line
kVA as the
case may be
for load
beyond
5kW),
limited to a
maximum of
Rs. 25000/-

Page 7 of 58
 (iii) More than Rs.25000 + Actual RR 4+5
150kW to Rs.400 per charges for
200kW/ kW or per service line
215kVA kVA as the
case may be
for load
beyond
150kW
(i) Un- Load upto 4kW, Rs. 8000 per Actual RR 4+5
Electrified other than kW charges for
Area as on agriculture service line
31.7.2017* connection

(ii) Load above Rs. 12,000 Actual RR 4+5

4kW and upto per kW charges for
10kW, other service line
than agriculture
connection

(iii) Load above Rs.20,000 Actual RR 4+5

10kW and upto per kW or charges for
200 kW/215 per kVA as service line
kVA, other than the case
agriculture may be
connection
(iv) Agriculture 20% charges Actual RR 4+5
connection per kW for charges for
respective service line
slab of load
mentioned
at point (i),
(ii) &(iii) of
un-
electrified
area
* These charges shall be applicable for release of connection or load
enhancement as per applicable Regulations in the areas which are
declared as un-electrified by the Licensee on 31.7.2017 till further Orders
of the Commission.

(ii) The applicant taking load upto 10kW in un-electrified areas shall have the
option to pay the SLD charges in twelve equal monthly installments.

6. Space for Installation of Grid sub-station, transformers, service line,

meter and other equipment under Regulation 22 of Supply Code
Regulations :-

(1) In case the load demanded by the developer/applicant is 1MVA or

above, at High Tension level or at Low Tension Level, as the case may
be, the developer/applicant, in addition to the space required at sub
clause (3) & (4) below, shall provide the space for installation of grid
sub-station as under:
Sl. No. Sub-station Type Size (Meters)

(i) Air- Insulated Sub-station-66/11 80Mx60M

kV Grid substation with 2PTR

(ii) Air- Insulated Sub-station-66/11 90Mx80M

kV Grid substation with 3PTR

Page 8 of 58
 (iii) Air- Insulated Sub-station-33/11 45Mx35M
kV Grid substation with 2PTR

(iv) Gas Insulated Sub-station- 50Mx30M

66/11kV or 33/11kV

Provided that in case if the grid sub-station can be installed in less

space, the distribution licensee may accept the lesser space as agreed
mutually between the distribution licensee and the developer/applicant.

(2) In cases where space is to be provided by the Government of NCT of

Delhi, the distribution Licensee shall approach Government of National
Capital Territory of Delhi as per policy issued by Power Department,
Government of National Capital Territory of Delhi for allotment of land,
vide its letter no. F.11/16/2003-Power/V-II/1642 dated 09/06/2011 or
as amended from time to time.

(3) The developer /applicant taking supply at High Tension level shall
provide space for installation of switchgear and metering cubicle of
requisite dimensions as agreed with the Licensee.

(4) The developer/applicant taking supply at Low Tension level for any
premises or for re-constructed premises, requiring LT Service
connections whose:
(i) total cumulative demand of all floors in the plot/ building for LT
service connection exceeds 100 kW/108 kVA; or
(ii) total cumulative built up area of the premises in the
plot/building exceeds 1000 sqm; or
(iii) plot of size above 300 sqm or above;

shall provide the space for installation of distribution transformers, as

per the required load:

Provided that the minimum space required to be provided by the

developer/applicant for installation of distribution transformers/
equipment shall be as per circular no. South DMC/0148/SE(B)HQ/Addl.
ComI/17 dated 30.03.2017 notified by South Delhi Municipal
Corporation or as amended from time to time, annexed at Schedule I:

Provided further that the existing consumer shall also be required to

provide the space as above, in the event of:
(i) enhancement of existing load on account of additional construction
in the premises and consequently the total built up area exceeds
1000 sqm of the plot/building or their total LT Service connections
demand exceeds 100 kW/108 kVA; or

(ii) enhancement of load based on maximum demand readings for the

electricity connections energized on or after 1.9.2017 and the total
LT Service connections demand exceeds 100 kW/108 kVA;

Page 9 of 58
 Provided also that if the required space is not provided by the
applicant or the developer, the distribution Licensee may refuse the
grant of additional load:

Provided also that the consumer taking supply at LT voltage level,

irrespective of its sanctioned load or the contract demand as the case
may be, shall also provide the space to the licensee for installation of
meter, and part of service line up to the point of supply, to the extent
that would fall within his premises.

[Explanation: For the purpose of this sub-clause, the built-up area

shall be as specified in the plan approved by the authorized agencies.
In case, built-up area is not specified in the approved plan, the built-
up area shall be taken as the carpet area plus the thickness of outer
walls and the balcony]

(5) The cost incurred for acquisition of space including the annual license
fee if any shall be borne by the developer or the applicant.

7. Other various charges payable by the applicant under the Regulations

till further Orders of the Commission:-
S.No. Description Charges Reference
(Rs.) Regulation
Number of Supply
Code Regulations
(1) Non-refundable registration cum 1000 11 (1) (i)
processing fee of EHT and HT
connections
(2) Field Inspection to be scheduled on 500 11 (2) (ii)
a holiday for the Licensee
(3) Security towards the cost of pre- 3000 11 (4) (vi) & 16 (9)
payment meter (ii)
(4) One time non-refundable charges for temporary 16 (9) (i)
connections
(i) LT Supply 250 per kW
or per kVA
subject to a
maximum
of Rs.
25,000/-
(ii) HT Supply 1000 per kW
or per kVA
(5) Shifting of meter and service line1 on the same 25 (3)
premises
(i) Single phase connection 500
(ii) Three phase connection 1000
(6) Installation Inspection Fee other than at the time 26
of energising new connection
(i) Upto 5 kW 120
(ii) More than 5kW upto 10 kW 200
(iii) More than 10 kW 400
(iv) HT Installation 1000
(7) Special Meter Reading charges 26
(i) LT connection 50
(ii) HT connection 200
(8) Charges for reconnection 26
(i) Single phase connection 200

Page 10 of 58
 (ii) Three phase connection 500
(9) Meter testing charges 32 (2) (ii)
(i) Single phase 200
(ii) Three phase 500
(iii) CT meter 1000
(iv) HT meter 4000
(10) Meter Testing charges in case of As per 32 (8) (vii) (b)
tampered meter Actuals
(11) Copy of duplicate bill 20 per bill 38 (9)
(12) Dishonoured cheque 200 47 (3)
1
If shifting requires new service line, the consumer shall pay the applicable
Service Line cum development (SLD) charges to the distribution licensee as
per the Regulations.

8. Intimation regarding testing of meter under Regulation 32 (8) of

Supply Code Regulations:-

(1) The distribution licensee shall schedule a date and time for the testing
of meter in the accredited laboratory referred at Regulation 32 (8) (i)
of Supply Code Regulations and shall give at-least 3 (three) days prior
notice to the consumer, intimating the date & time and place of testing
so that the consumer or his authorized representative, if so desires,
may be present during such testing.

(2) The meter shall generally be tested on the scheduled date and time as
intimated to the consumer:

Provided that the consumer, if so requires, may seek one time

rescheduling of date & time for testing of meter, by intimating the
distribution licensee, atleast a day in advance from the original
scheduled date of meter testing, and the distribution licensee shall
reschedule the date with the consent of consumer:

Provided further that such rescheduled date of meter testing shall not
be later than 30 days from the original scheduled date.

(3) In case for any reason, if the meter could not be tested on scheduled
date and time, the distribution licensee shall reschedule the date and
time not later than 30 (thirty) days from such last scheduled date,
with the consent of consumer.

9. Bill Particulars under Regulation 38(2) of Supply Code Regulations:-

(1) The following particulars shall be indicated in the bill as per the form at
Annexure X:
(i) Bill Number
(ii) Billing period
(iii) Consumer number, name and address
(iv) Bill type - Provisional or actual
(v) Meter Number (In case meter was replaced during the billing
cycle, the bill shall indicate the meter number of new as well
as old meter, date of replacement, final reading of old meter
and initial reading of new meter at the time of replacement of
meter.)
(vi) Meter type

Page 11 of 58
 (vii) Supply type
(viii) Applicable tariff Category
(ix) Status of meter (Visual Inspection)
(x) Security deposit with the Licensee
(xi) Service Line cum Development charges along with
corresponding load
(xii) Sanctioned Load
(xiii) Maximum Demand (MD)
(xiv) Power Factor
(xv) Fixed charges
(xvi) Meter Reading of previous billing cycle and date of reading
(xvii) Current Meter Reading and date of reading
(xviii) Multiplying factor of the meter, if any
(xix) Details of unit consumed slot-wise for ToD Tariff along with its
charges.
(xx) Billed Units- This shows the total units consumed for the
particular billing cycle.
(xxi) Slab Calculation (units, rate, amount) - This gives the breakup
of charges for the billed units for each slab of tariff.
(xxii) Energy charge
(xxiii) Arrear amount
(xxiv) Due Date including last date before which the bill has to be
paid.
(xxv) Late Payment Surcharge
(xxvi) Amount payable (rounded off) within the due date- net
amount to be paid before the due date.
(xxvii) Government subsidy, if any
(xxviii) Compensation to the consumer, if any
(xxix) Previous Consumption Pattern (Bill Month, Units, Status)- This
shows the consumption pattern for last six months
(xxx) Other information as applicable to kVAh billing and HT
consumers to be appropriately added and unrelated items to
be deleted.
(xxxi) Address and Contact Number of Forum.
(xxxii) Address and contact number of billing office/distribution centre
(xxxiii) Date of printing of bill
(xxxiv) Any other information which the Licensee deems fit.

(2) On the request of consumer, the distribution licensee shall provide the
statement of duration of each instance of no current for more than 30
minutes for last 30 days from the date of request of consumer, on
payment of Rs. 20 per statement by the consumer, within 15 days of
receipt of request:

Provided that in case if the distribution licensee is unable to furnish the

statement, distribution licensee shall record the reason in writing.

10. Officers authorized for disconnection under Section 135(1A) of the

Act under Regulation 55 (2) of Supply Code Regulations:-

The Commission hereby authorises the Authorized Officer designated by

Government of NCT of Delhi from time to time under sub-section (2) of
Section 135 of the Act also as the authorised officers under sub-section (1A)
of Section 135 of the Act.

Page 12 of 58
11. Manner of Preparation of Report under Regulation 57(1) and
Regulation 61(1) of Supply Code Regulations:-

(1) Report shall be prepared manually at site, in triplicate, with serially

numbered pages in a bound book, and one copy of the report shall be
given to the consumer.
(2) All relevant details such as geographical location of the premises,
electrical equipment connected i.e. connected load on the date of
inspection, details of energy meter and associated equipment, status
of working of the meter, state of the seals of the meter and associated
equipment etc. shall be incorporated in the report.
(3) The report shall also clearly indicate whether prima-facie evidence of
theft of electricity or Unauthorized Use of Electricity was found or not.
The report shall also contain information about the nature of the
unauthorised use, or the theft of electricity.
(4) Any damage or destruction to the electric meter, metering equipment,
apparatus, line, cable or electrical plant of the licensee, caused or
allowed to be caused by the accused person so as to interfere with the
proper or accurate metering of electricity shall also be duly recorded in
the Report.
(5) A detailed list of all materials and documents seized shall be
incorporated in the site Report.
(6) Photographs and video taken and sketches, if any, made during the
inspection shall also form part of the evidence of the irregularity
detected and shall be recorded in the Report.
(7) The communication details of consumer or the occupier of the
premises such as postal address, e-mail address and phone number
may also be collected and incorporated in the Report.

12. Procedure for filing appeal before the Appellate Authority under
Section 127 of the Act under Regulation 59(1) of Supply Code
Regulations:

(1) The appeal shall be made in the form specified at Schedule II to this
Order.
(2) The Memorandum of Appeal shall be accompanied by a documentary
evidence for deposit of a sum with the licensee, as provided under
sub-section (2) of Section 127 of the Act.
(3) In addition to the deposit of sum as per sub-section (2) of Section 127
of the Act, the memorandum of appeal shall be accompanied by the
following fee:

Amount Assessed Fee

Up to Rs. 1 lakh 1% of the assessed amount subject to
minimum of Rs.100/-.
Above Rs. 1 lakh Rs 1000/- plus 0.5% of the assessed
amount above Rs. One lakh

(4) The fee shall be paid in such form as the Appellate Authority may
direct.

Page 13 of 58
13. Manner for providing information on scheduled outages under
Regulation 70(5) of Supply Code Regulations:-

(1) The Licensee shall upload the information in advance of the anticipated
schedule of power outages along with reasons thereof for next 15 days
on their website.

(2) This information shall also be displayed on a notice board at its

offices/billing centers.

(3) The anticipated schedule of power outages for 15 days from the 1st day
of the month to 15th day of month shall be uploaded by 22nd day of the
preceding month and for remaining days of the month i.e. from 16th day
to end of the month shall be uploaded by 8th day of the current month:

Provided that the Licensee shall update the information and confirm the
schedule of power outages or any change thereof at least 7 days in
advance:

Provided further that the information of scheduled power outages shall

also be informed to the affected consumers through SMS.

(4) Notwithstanding aforesaid Para (3), if a shutdown is to be undertaken

for installation of new meter, the distribution licensee shall inform the
affected consumers of schedule of power outages or any change thereof
at least 1 day in advance.

14. Information on Standards of Performance under Regulation 77 of

Supply Code Regulations:

The Licensee shall furnish the information as per the Formats I-XVI prescribed
with this Order.

15. Date of applicability of the Order:

This Order shall be applicable from the date of applicability of Delhi Electricity
Regulatory Commission (Supply Code and Performance Standards)
Regulations, 2017 and shall remain in force till revised.

Sd/-
(B.P.Singh)
Member

Page 14 of 58
 ANNEXURE -I
Format of application form – New Connection

Licensee name M/s….

Photograph
Application No._________________

1. Name of the applicant/organization:

2. Name of
father/husband/director/partner/trustee:

3. Address:

(a) For communication House/plot/premises no.

Street

Area/colony

Pin Code

Telephone No.:

Mobile:

E-mail:

(b) Where supply is required House/plot/premise no.

Street

Area/colony

Pin Code

Telephone No.:

Mobile:

E-mail:

(c) Indicate landmarks (Pole No./Feeder

Pillar No./Nearest House No.) to identify
the location

4. Category for Electricity Usage (i)Domestic Category –

Residential/Hostels/Hospitals*/Educational
(As per applicable Tariff Schedule) institutions*/Religious/charitable/others
(ii)Non domestic-Banks/petrol
pumps/cinemas/shops/chemist/tailors /others

Page 15 of 58
 (iii) Industrial
(iv)Agricultural/(v)
Mushroom/(vi) Public
Lighting/(vii)DJB/(viii)DIAL/(ix)
Railway Traction/(x) DMRC/(xi)
Advertising/Temporary Supply
Note: the applicant shall refer the applicable tariff schedule for correct tariff category. In
case of any doubt, the applicant shall seek help of the licensee.

*based on the funding pattern as per tariff schedule.

5. PAN No. (For correct deduction of TDS, if

any)

6. Purpose of supply

7. Total load applied for (in kW)/ (in kVA)

8. Please indicate whether you want to

purchase your own CEA approved meter
having additional features as approved
by the Commission (Yes/No)

9. List of documents attached:

(i) Identity proof submitted along with this application form

(ii) Proof of ownership or occupancy of premises for which electricity connection is
required
(iii) If applicant is an organization (tick Certificate of incorporation/registration
applicable) issued by the Registrar

10. Declaration Form

Date: Signature of the applicant/ authorized signatory along with

company seal:

Place: Name:

Declaration

I, ____________________________________ Son/Daughter of _____________________

Resident of _____________________ (hereinafter referred to as “Applicant”, which term shall
mean and include executors, administrators, heirs, successors and assigns), do hereby swear
and declare as under:

Or

The _________________________, a company incorporated under the provisions of the

Companies Act, 1956 or as amended, having its registered office at
________________________________________________________ (hereinafter referred to
as “Applicant”, which expression shall, unless repugnant to the context or meaning thereof,
include its successors and assigns), through its Authorised representative
Mr.___________________, do hereby swear and declare as under:

Or

A Sole proprietorship/ a partnership firm having its office at _____________________________

(hereinafter referred to as the applicant which unless the context otherwise provides includes its
successors and assigns), through Mr.___________________, who is a partner or an authorized
representative do hereby swear and declare as under:

THAT the Applicant is a lawful occupant of the premises at

____________________________________ (hereinafter the “Premises”).

Page 16 of 58
THAT the Applicant has requested the licensee to provide a service connection at the above-
mentioned premises in the Applicant’s name for the purpose mentioned in the application form.

THAT in furnishing the present Declaration, the Applicant has clearly understood that should any
of the statements in this declaration prove to be false or incorrect at any later stage, the
licensee shall be within his lawful rights to disconnect supply to the premises without any prior
notice and proceed to adjust electricity supply dues payable by the applicant against consumer
security deposit and /or recover the same in accordance with Law.

THAT the Applicant has complied with all requirements under all statute for the time being in
force and the Applicant himself/herself shall be held legally responsible for any issue arising out
of any such noncompliance for which the licensee may initiate action in accordance with
applicable law.

THAT I, the Applicant hereby agrees and undertake:

1. That in case the applicant is not the sole owner of the premises, no objection certificate
for seeking electricity connection from the co-owner has been obtained.
2. To indemnify the licensee against all proceedings, claims, demands, costs, damages,
expenses that the licensee may incur by reason of a fresh service connection given to the
Applicant.
3. That to the best of applicant’s knowledge, all electrical works done within the premises
are as per Central Electricity Authority (Measures relating to Safety and Electricity Supply)
Regulations, 2010 as amended from time to time.

4. That the internal Wiring at the premises has been tested by a Licensed Electrical
Contractor and the test certificate is available with the applicant:

Provided that in case of Government quarters/ offices, the certificate issued by the
designated officer of the Government may be accepted by the distribution licensee.

5. *That the building has been constructed as per prevalent building Bye-Laws and the total
height of the building
(i) does not exceed 15 (fifteen) meters on the date of seeking service connection; Or
(ii) is more than 15 (fifteen) meters and Fire Clearance certificate is available with the
applicant.

6. *That there is a provision of lift in premises and the applicant has obtained the lift fitness
certificate from the Electrical Inspector for the lift in the said premises and the same is
available with the applicant.

7. That the applicant has applied for the correct category of tariff as per the applicable tariff
schedule. For either of the following categories of connection, the applicant has the
relevant documents available with him.

*Applicable for selected consumer category

a. Industrial
Valid Industrial License/Factory License/Lal Dora Certificate in case of rural village

b. Agricultural Consumers
i. Certificate of Residence from Block Development Officer
ii. No Objection Certificate from Development Commissioner/Block Development
Officer Delhi Jal Board for tube wells

c. Non-domestic for Khokhas and Temporary Structure

i. Teh Bazaari Receipt Number

ii. No Objection Certificate for Khokha/Temporary Structure for single delivery supply

Page 17 of 58
 d. Charging station for electric vehicles

An undertaking by the applicant that the charging station for electric vehicles is as per
the specifications as may be specified by Central Electricity Authority or Bureau of
Indian Standards from time to time.

8. The above referred applicable documents/certificates indicated at various points are

available with me and can be inspected by the Licensee at any time. In case of any
failure to produce the same, the licensee may disconnect the connection granted owing to
such failure, reluctance on my part to produce/allow the inspection of said
documents/certificates.

9. That I will provide a copy of any of above applicable documents to the licensee pursuant
to request of any external government agency, judicial forum or any other authority
seeking such information.

10.That my industry/trade has not been declared to be releasing obnoxious

hazardous/pollutant by any government agency and that no orders of any court or judicial
authority would be breached by running of my industry/trade or granting any electricity
connection to the same. The licensee is indemnified against any loss accrued by the
applicant on this account.

11.The applicant further agrees to indemnify and hold harmless, the licensee, in case of any
injury or incident on account of any fault in electrical work in the premises. The licensee
shall not be liable for any mishap or incident occurring at the premises to the applicant on
account of any faulty/defective/inferior quality wiring at the premises for which the
connection is being applied.

12.To pay the electricity consumption bills and all other charges at the rates set out in the
licensee’s Tariff Schedule and miscellaneous charges for supply as may be in force from
time to time, regularly as and when the same becomes due for payment.

13.To deposit the additional security deposit and additional service line cum development
(SLD) charges, if any from time to time based on the prevailing Orders/rules, directions
and Regulations of the Commission.

14.To abide by the provisions of the Electricity Act, 2003, all applicable laws, conditions of
Supply/Tariff Orders and any other Rules or Regulations as may be notified by the
Commission, as applicable from time to time.

15.That licensee shall be at liberty to adjust the electricity consumption charges

due/outstanding along with any other charges against the Consumer Security Deposit
paid by the Applicant, in the event of termination of the agreement prior to expiry of the
contracted period or in case of any contractual default as per provisions of
regulations/rules/orders/directions of the Commission.

16.That as per Delhi Electricity Regulatory Commission (Supply Code and Performance
Standards) Regulations, 2017 or as amended from time to time, I shall provide suitable
and adequate space for installation of the meter/electrical equipments where the licensee
may have ready access to the same.

17.To allow clear and un-encumbered access to the meters for the purpose of meter reading
and it’s checking etc.

18.That the Applicant would let the licensee disconnect the service connection under
reference, in the event of any default, non-compliance of statutory provisions and in the
event of a legally binding directive by Statutory Authority (ies) to effect such an order.

Page 18 of 58
 This shall be without prejudice to any other rights of the licensee including that of getting
its payment as on the date of disconnection.

19.All the above declaration given by the Applicant shall be construed to an Agreement
between the licensee and the Applicant.

Signature of the Applicant

Name of the applicant

SIGNED AND DELIVERED

In presence of witness
Name of Witness

*Select whichever is applicable

Page 19 of 58
 ANNEXURE -II
Format of application form – Temporary connection

Licensee name M/s….

Photograph
Application No._________________

1. Name of the applicant/organization:

2. Name of
father/husband/director/partner/trustee:

3. Address:

(a) For communication House/plot/premises no.

Street

Area/colony

Pin Code

Telephone No.:

Mobile:

E-mail:

(b) Where supply is required House/plot/premise no.

Street

Area/colony

Pin Code

Telephone No.:

Mobile:

E-mail:

(c) Indicate landmarks (Pole No./Feeder

Pillar No./Nearest House No.) to identify
the location

4. Purpose of Temporary connection (i) Marriage function

(ii) Construction
(ii) Others
5. Total load applied for (in kW)/ (in kVA)

Page 20 of 58
6. Period of Temporary Connection

7. Whether the applicant is consumer of

the Licensee

8. List of documents attached:

(i) Identity proof submitted along with this application form

(ii) No Objection Certificate from the concerned Authority, if required

Date: Signature of the applicant/ authorized signatory along with

company seal:

Place: Name:

Page 21 of 58
 ANNEXURE -III
Format of application form – Name change of registered consumer
Photograph
Licensee name M/s….

Application No._________________

A Details of Existing Owner:

1. Existing Consumer Number

2. Name of the existing consumer

3. Address of existing connection House/plot/premise no.

Street

Area/colony

Pin Code

Telephone No.:
Mobile:
E-mail:
Indicate landmarks (Pole
No./Feeder Pillar No./Nearest
House No.) to identify the
location

B Details of New Owner:

4. Name

5. Telephone No.

6. Mobile Number

7. E-mail Id

8. List of documents attached:

(i) Copy of latest bill duly paid

(ii) Identity proof
(iii) Proof of ownership or occupancy of property or legal heir certificate
(iv) NOC from other Legal heir in case connection is to be changed in the name of
one of the Legal heirs

Date: Signature of the applicant/ authorized signatory along with

company seal:

Place: Name:

Page 22 of 58
 ANNEXURE - IV
Format of application form – Load Enhancement

Licensee Name M/s____________________________________

Application No. _________________________________

Existing Load Additional Load Required Total Load

__________________KW ________________KW ____________KW

after enhancement

1 Existing Consumer No.

2 Name of the applicant /

organization:

3 Name of the father/ husband/

director/ partner/ trustee:

4 Address at which load House/plot/premises No.

enhancement is required:
Street

Area /Colony

Pin Code

Telephone No.:
Mobile No.:
E-mail:
5 List of Documents:
(i) Identity Proof
(ii) Declaration

Signature of Applicant

Declaration

I, ____________________________________ Son/Daughter of _____________________

Resident of _____________________ (hereinafter referred to as “Applicant”, which term
shall mean and include executors, administrators, heirs, successors and assigns), do hereby
swear and declare as under:

Or

The _________________________, a company incorporated under the provisions of the

Companies Act, 1956 or as amended, having its registered office at
________________________________________________________ (hereinafter referred
to as “Applicant”, which expression shall, unless repugnant to the context or meaning
thereof, include its successors and assigns), through its Authorised representative
Mr.___________________, do hereby swear and declare as under:

Or
A Sole proprietorship/ a partnership firm having its office at
_____________________________ (hereinafter referred to as the applicant which unless
the context otherwise provides includes its successors and assigns), through
Mr.___________________, who is a partner or an authorized representative do hereby
swear and declare as under:
THAT the Applicant is a lawful occupant of the premises at
____________________________________ (hereinafter the “Premises”).
THAT the Applicant has requested the licensee to provide a service connection at the above-
mentioned premises in the Applicant’s name for the purpose mentioned in the application
form.

Page 23 of 58
THAT in furnishing the present Declaration, the Applicant has clearly understood that should
any of the statements in this declaration prove to be false or incorrect at any later stage,
the licensee shall be within his lawful rights to disconnect supply to the premises without
any prior notice and proceed to adjust electricity supply dues payable by the applicant
against consumer security deposit and /or recover the same in accordance with Law.

THAT the Applicant has complied with all requirements under all statute for the time being
in force and the Applicant himself/herself shall be held legally responsible for any issue
arising out of any such noncompliance for which the licensee may initiate action in
accordance with applicable law.

THAT I, the Applicant hereby agrees and undertake:

1. That in case the applicant is not the sole owner of the premises, no objection
certificate for seeking electricity connection from the co-owner has been
obtained.

2. To indemnify the licensee against all proceedings, claims, demands, costs,

damages, expenses that the licensee may incur by reason of a fresh service
connection given to the Applicant.

3. That to the best of applicant’s knowledge, all electrical works done within the
premises are as per Central Electricity Authority (Measures relating to Safety
and Electricity Supply) Regulations, 2010 as amended from time to time.

4. That the internal Wiring at the premises has been tested by a Licensed
Electrical Contractor and the test certificate is available with the applicant:

Provided that in case of Government quarters/ offices, the certificate issued

by the designated officer of the Government may be accepted by the
distribution licensee.

5. *That the building has been constructed as per prevalent building Bye-Laws
and the total height of the building
(i) does not exceed 15 (fifteen) meters on the date of seeking service
connection; Or
(ii) is more than 15 (fifteen) meters and Fire Clearance certificate is available
with the applicant.

6. *That there is a provision of lift in premises and the applicant has obtained
the lift fitness certificate from the Electrical Inspector for the lift in the said
premises and the same is available with the applicant.

7. That the applicant has applied for the correct category of tariff as per the
applicable tariff schedule. For either of the following categories of connection,
the applicant has the relevant documents available with him.

*Applicable for selected consumer category

a. Industrial
Valid Industrial License/Factory License/Lal Dora Certificate in case of
rural village

b. Agricultural Consumers
i. Certificate of Residence from Block Development Officer
ii. No Objection Certificate from Development Commissioner/Block
Development Officer Delhi Jal Board for tube wells

c. Non-domestic for Khokhas and Temporary Structure

i. Teh Bazaari Receipt Number

Page 24 of 58
 ii. No Objection Certificate for Khokha/Temporary Structure for single delivery
supply

d. Charging station for electric vehicles

An undertaking by the applicant that the charging station for electric

vehicles is as per the specifications as may be specified by Central
Electricity Authority or Bureau of Indian Standards from time to time.

8. The above referred applicable documents/certificates indicated at various

points are available with me and can be inspected by the Licensee at any
time. In case of any failure to produce the same, the licensee may
disconnect the connection granted owing to such failure, reluctance on my
part to produce/allow the inspection of said documents/certificates.

9. That I will provide a copy of any of above applicable documents to the

licensee pursuant to request of any external government agency, judicial
forum or any other authority seeking such information.

10.That my industry/trade has not been declared to be releasing obnoxious

hazardous/pollutant by any government agency and that no orders of any
court or judicial authority would be breached by running of my industry/trade
or granting any electricity connection to the same. The licensee is
indemnified against any loss accrued by the applicant on this account.

11.The applicant further agrees to indemnify and hold harmless, the licensee, in
case of any injury or incident on account of any fault in electrical work in the
premises. The licensee shall not be liable for any mishap or incident
occurring at the premises to the applicant on account of any
faulty/defective/inferior quality wiring at the premises for which the
connection is being applied.

12.To pay the electricity consumption bills and all other charges at the rates set
out in the licensee’s Tariff Schedule and miscellaneous charges for supply as
may be in force from time to time, regularly as and when the same becomes
due for payment.

13.To deposit the additional security deposit and additional service line cum
development (SLD) charges, if any from time to time based on the prevailing
Orders/rules, directions and Regulations of the Commission.

14.To abide by the provisions of the Electricity Act, 2003, all applicable laws,
conditions of Supply/Tariff Orders and any other Rules or Regulations as may
be notified by the Commission, as applicable from time to time.

15.That licensee shall be at liberty to adjust the electricity consumption charges

due/outstanding along with any other charges against the Consumer Security
Deposit paid by the Applicant, in the event of termination of the agreement
prior to expiry of the contracted period or in case of any contractual default
as per provisions of regulations/rules/orders/directions of the Commission.

16.That as per Delhi Electricity Regulatory Commission (Supply Code and

Performance Standards) Regulations, 2017 or as amended from time to time,
I shall provide suitable and adequate space for installation of the
meter/electrical equipments where the licensee may have ready access to
the same.

Page 25 of 58
 17.To allow clear and un-encumbered access to the meters for the purpose of
meter reading and it’s checking etc.

18.That the Applicant would let the licensee disconnect the service connection
under reference, in the event of any default, non-compliance of statutory
provisions and in the event of a legally binding directive by Statutory
Authority (ies) to effect such an order. This shall be without prejudice to any
other rights of the licensee including that of getting its payment as on the
date of disconnection.

19.All the above declaration given by the Applicant shall be construed to an

Agreement between the licensee and the Applicant.

Signature of the Applicant

Name of the applicant

SIGNED AND DELIVERED

In presence of witness
Name of Witness

*Select whichever is applicable

Page 26 of 58
 ANNEXURE - V
Format of application form – Load Reduction

Licensee Name M/s____________________________________

Application No. _________________________________

Load Reduction

Existing Load Load Reduction Required Total Load

__________________KW _______________KW ____________KW

after reduction

1 Existing Consumer No.:

2 Name of the applicant /

organization:

3 Name of the father/

husband/ director/
partner/ trustee:

4 Address at which load House/plot/premises No.

reduction is required :
Street

Area /Colony

Pin Code

Telephone No.:
Mobile No.:
E-mail:
5 List of Documents:

(i) Identity Proof

Signature of Applicant

Page 27 of 58
 ANNEXURE - VI

Format of application form – Change of Category

Licensee Name M/s____________________________________

Application No. _________________________________

1 Existing Consumer No.:

2 Name of the applicant /
organization:
3 Name of the father/ husband/
director/ partner/ trustee:

4 Address House/plot/premises No.

Street

Area /Colony

Pin Code

Telephone No.:

Mobile No.:

E-mail:

5 (a) Existing category of the

connection

(b) Change of Category desired

6 List of documents attached:

(i) Identity Proof

*Applicable Document for selected consumer category
a. Industrial
Valid Industrial License/Factory License/Lal Dora Certificate in case of rural
village
b. Agricultural Consumers
i. Certificate of Residence from Block Development Officer
ii. No Objection Certificate from Development Commissioner/Block
Development Officer Delhi Jal Board for tube wells
c. Non-domestic for Khokhas and Temporary Structure
i. Teh Bazaari Receipt Number

ii. No Objection Certificate for Khokha/Temporary Structure for single delivery supply

d. Charging station for electric vehicles

An undertaking by the applicant that the charging station for electric

vehicles is as per the specifications as may be specified by Central
Electricity Authority or Bureau of Indian Standards from time to time.

*Select whichever is applicable

Signature of Applicant

Page 28 of 58
 ANNEXURE VII
Format of application form – Meter Testing Report
Licensee Name M/s____________________________________
Application No. _________________________________

1. CONSUMER PARTICULARS:
K. No.:
Name of the applicant/organization:
Address: House/plot/premises No.

Street

Area /Colony

Pin Code

Telephone No.:

Mobile No.:

E-mail:

Sanctioned Load:

2. METER PARTICULARS:

Meter No.: Size:

Dial No.:

Size:

Type: C. T. Ratio:

E/L LED Status: Rev LED status:

C. T. Ratio:

3. REVOLUTION/PULSE TEST:

Meter Constant: Load:

Load:

Reading before test: Reading after test:

Reading after test:

No. of Revolution/pulse taken: Actual Time Taken for the test:

Energy Recorded by meter: Energy Recorded by accu check:

Sl. No. of Accu check: Calibration validity upto:

Error:

Page 29 of 58
4. RESULT:
(i) Results are within Limits

(ii) Consumer Meter recorded ………………% Less/More Consumption,

5. Whether the meter need replacement or not? Yes or No

It is to certify that the testing has been carried out as per the procedure prescribed by the

Commission. An external load of …… kW was used for testing for 1 kWh and total time taken

was……..min. The testing was carried out by using optical scanner for counting the

pulses/revolutions. Before entering the premises the Identity Card was shown and Visiting

Card handed over to the consumer.

Signature of Consumer Signature of Company Official Signature of Authorised Representative

(Independent Meter Testing Laboratory)

Note 1: Observations, if any, of the party shall also be recorded in the report.
2: Approximate time taken for test for different external loads is as under:

Load in kW Approximate time

in Minutes

1 kW 60

2 kW 30

4 kW 15

5 kW 12

Page 30 of 58
 ANNEXURE -VIII
Format of application form – Disconnection

Licensee name M/s_________________________

Application No.___________________________

1. Existing Consumer Number:

2. Name of the existing

consumer:

3. Address of existing House/plot/premise no.

connection:

Street

Area/colony

Pin Code

Telephone No.:

Mobile:

E-mail:

4. Date on which disconnection

is to be carried out:

5. List of documents attached:

(i) Copy of latest bill duly paid

(ii) Identity proof

Date: Signature of the applicant/ authorized signatory along

with company seal:

Place: Name:

Page 31 of 58
 ANNEXURE -IX
Format of application form – Inspection Report

Licensee name M/s_________________________

Inspection Report No.___________________________

1. Reason for carrying out Theft of electricity/suspected theft of electricity/

inspection unauthorized use of electricity or combination

2. Existing Consumer Number

3. Name of the existing

consumer

4. Address of existing House/plot/premise no.

connection

Street

Area/colony

Pin Code

Telephone No.:

Mobile:

E-mail:

5. Category for which

connection is actually
being used

6. Sanctioned Load

7. Connected Load on the date of inspection:

a. Summer

b. Winter

c. Petty load

Meter No. CT Box Seal Found__________________

(Painted)______________ No.___________________
_______________________
_______________________
_______________________
_______________________

Meter No. (Dial) Meter Box Seal Found__________________

__________________
______________________ _______________________

Page 32 of 58
 Reading Meter Terminal Seal Found__________________
(KWH)_________________ No_____________
_______________________

_______________________

Reading Half Seal No. Found__________________

(KVAH)________________ _____________________
_______________________

_______________________

Reading Working
(KVARH)_______________ meter__________________

MDI)__________________ Cable
__________ Status__________________

Power
Factor)_________________

Size)__________________

Type)__________________

CT Ratio)
__________________

Shunt Capacitor __________________No. of Shunt Capacitor of

______________________rating make_________________ found installed in working order
to maintain the power factor/no shunt capacitor found installed. Power factor measured
____________________________lagging

Generator: _____________________KVA found installed with/without permission Details of

Paper Seal (Johnson’s)
Pasted_____________________________________________________________________
__________________________________________________________________________
______________________________________________________

Reason for booking UUE or Theft of electricity or suspected theft of electricity

___________________________________________________________________
Other observations by Inspection
Team:_____________________________________________________________________
__________________________________________________________________________
_______________________________________________

Signature of Consumer Signature of authorized officer

Name
Designation
Employee No

Page 33 of 58
 ANNEXURE - X

DISCOM NAME

For your help/Sampark Kendra:

011------------------------
www.abc.in
Electricity Bill

Net Amount Payable:……………………..

Due Date:----------------------

Name: Sanctioned CA No.

Load(kW/kVA)

Billing Address: Contract Demand Energisation Date:

(kW/kVA):

MDI Reading: Supply Type:

Power Factor: Meter Reading Status:

Meter No. Meter Type

Walking Sequence: Bill Basis

(Actual/Provisional):

Cycle No.:

Tariff Category: Bill No.:

Supply Address: District/Division: Bill Period:

Mobile /Tel.No.: Pole No.: Bill Printing Date:

Email ID: Bill Days:

Electricity Bill Summary

Total Subsidy Arrears Adjustments LPSC Net Amount

Current - + + + = Payable
Bill

Your last payment of Rs.______ received on dated __________.

Bill Amount SLD charges Interest Present Meter Previous Meter MF Unit
Unit of paid on Reading Reading Consumed
Security alongwith security (C=A-B)
deposit corresponding deposit
load Date Reading Date Reading
(A) (B)

Bill Calculations

Fixed Charges (A) Energy charges (B) Details of your bill

Rate Slabs Rate Units Amount Item Amount

per

Page 34 of 58
(Rs/KW/Month) month (Rs/Unit) Consumed (Rs.) (Rs.)

Fixed Rate X 0-200 Fixed charges (A)

charges for a sanctioned
month load

Fixed charges 200- Energy charges (B)

to be paid 400

----- PPAC (C)@...% of

……

Surcharge(D)@...%
of ……

Electricity Duty (E)

@....% of …….

Total fixed Total Total Current Bill

charges energy

charges

Details of Previous Arrears (F):-

On account On account of Demand note on Any other Total Previous

of Regular Unauthorized use of account of demand note Arrear
electricity electricity or Theft of revision of
consumption electricity, if any sanctioned load

Details of compensation:-
Compensation Claimed Compensation paid whether claimed or suo-motu or on
direction of competent authority

IMPORTANT MESSAGE

 Regarding credit of interest on security deposit

 Rebate to the consumers
 Subsidy given, if any

ON REVERSE OF BILL

 Brief description of important components of the tariff, statutory information in

consumer friendly language and in adequate font size.
 Address and telephone number of relevant collection centers.
 Information regarding complaint lodging and resolution mechanism, information
about different payment channels and information related to restrictions if any, such
as acceptance of payment through different payment modes.
 Contact details of electricity ombudsman and consumer grievance redressal forum.
 Consumption and payment history for past six months.

Page 35 of 58
Schedule-I

Page 36 of 58
Page 37 of 58
Page 38 of 58
 Schedule II

APPEAL BEFORE THE APPELLATE AUTHORITY UNDER SECTION 127 OF THE

ELECTRICITY ACT, 2003.

Between

(Name and address of the Consumer) …….

Appellant

AND

1. (Name and address of Distribution Licensee) ………..

2. (Address of the Assessing Officer) …….

Respondents

1. Details of Applicant:

a. Full Name of the Appellant:

b. Full Address of the Appellant:

c. Name, Designation & Address of the

Contact Person:

d. Contact Telephone Number:

Fax Number(s):

E-mail ID:

2. Details of the Distribution

Licensee:

a. Name:

b. Address:

3. Details of the Assessing Officer:

a. Name/Designation:

b. Address:

4. Address of the premises concerned:

5. Connected Load on the date of

inspection:

6. Sanctioned load:

Page 39 of 58
7. Particulars of the meter installed:

8. Date of Inspection:

(Attach copy of the inspection report)

9. Date of the provisional assessment:

10. Amount of the provisional

assessment:

11. Date of the representation by the

Appellant against provisional
assessment.

12. Date of hearing of the representation

by the Assessing Officer and date of
final order. (Certified copy of the final
order is to be attached).

13. Whether there was any consent of the

Appellant to the final order.

14. Nature of the unauthorized use

alleged.

15. Gist of the decision of the assessing

officer.

16. Whether the appellant has deposited

half of the assessed amount as per
sub-section (2) of Section 127 of the
Act and if so the details thereof.
(Documentary evidence of such
deposit)

17. GROUNDS OF CHALLENGE.

(State the grounds of the case on
which the appeal is filed and the
reason(s) why the final order is
unsustainable).
18. Details of Fees.

PRAYER

It is therefore, prayed that ________________________________________________

____________________________________________________________________.

Appellant
VERIFICATION
I, ………………………… the Appellant declare that the facts stated in the above
Memorandum of Appeal are true to my knowledge (or based on information from ……….
and believed by me to be true); no part of the same are false and nothing material has
been concealed therefrom.
Verified at …………….. on this ……… day of ………
Appellant

Place:

Date:

Page 40 of 58
 Format I
Fatal and non-fatal accident report

Name of Company:
Period of Report:
Year:

Number of Accidents during the Cumulative since Cumulative since

month starting of year starting of year

Departmental Outside Departmental Outside

FH NFH FH FA NFH FH NFH FH FA NFH

FH- Fatal Human

NFH- Non Fatal Human
FA- Fatal Animal

(Signature of the Licensee)

Page 41 of 58
 Format II
Action taken report for safety measures complied for the accidents occurred

Name of Company:
Period of Report:
Year:

Sl. Locatio Date of Type of Cause Findings Remedi Whethe Action Amount
No. n of occurre accide of of es r the taken to paid as
acciden nce nt accide CEI/EI sugges remedy avoid compensa
t and nt /AEI ted by suggest recurren tion
details CEI/EI ed is ce of
of /AEI in complie such
victim various d accident
cases s

(Signature of the Licensee)

Page 42 of 58
 Format III
Restoration of Power Supply

Name of Company:
Period of Report:
Year:

Service Standard Pending Complaint Total Complaints attended Balance

Area complaint received Complaint during the month complaint
of the during to be
previous the Within Beyond Total attended
month month Specified specifie
Time d time

1 2 3 4 5=3+4 6 7 8=6 9=5-8

+7

Continuous
power failure
affecting
individual
consumer
and group of
consumer
upto 100
connected at
Low voltage
supply,
excluding
the failure
where
distribution
transformer
requires
replacement.

Continuous
power failure
affecting
more than
100
consumers
connected at
Low voltage
supply
excluding
the failure
where
distribution
transformer
requires
replacement.

Continuous
power
supply
failure
requiring
replacement
of
distribution
transformer.

Continuous
power failure
affecting
consumers
connected

Page 43 of 58
through High
Voltage
Distribution
System
(HVDS) and
not covered
under (i) &
(ii) above

Continuous
scheduled
power
outages

Replacement
of burnt
meter or
stolen meter

(Signature of the Licensee)

Page 44 of 58
 Format IV
Quality of Power Supply

Name of Company:
Period of Report:
Year:

Service Standard Pending Complaint Total Complaints attended Balance

Area complain received Complaint during the month complaint
t of the during the to be
previous month Within Beyond Total attended
month Specifie specifie
d Time d time

1 2 3 4 5=3+4 6 7 8=6 9=5-8

+7

Local
Problem

Tap setting
of
transformer

Repair of
Distribution
Line/transfo
rmer/
capacitor

Installation
and Up
gradation of
High
Tension/
Low
Tension
System

(Signature of the Licensee)

Page 45 of 58
 Format V
Complaint about meters

Name of Company:
Period of Report:
Year:

Service Standard Pending Complaint Total Complaints attended Balance

Area complain received Complain during the month complaint
t of the during the t to be
previous month With Beyond Total attended
month in specified
Spec time
ified
Time

1 2 3 4 5=3+4 6 7 8=6+ 9=5-8

7

Complaint
lodged for
accuracy
test of
meter-Fast

Complaint
lodged for
accuracy
test of
meter-
Slow

Complaint
lodged for
defective /
stuck
meter

Complaint
lodged for
burnt
meter

Complaint
lodged for
stolen
meter

(Signature of the Licensee)

Page 46 of 58
 Format VI

New connections/Additional Load, where power supply can be provided from

existing network

Name of Company:
Period of Report:
Year:

Description Standard Pending Complaint Total Complaints attended during Balance

complaint received Complaint the month complaint
of the during to be
previous the Within Beyond Total attended
month month Specified specified
Time time

1 2 3 4 5=3+4 6 7 8=6+7 9=5-8

Where no
RoW or road
cutting
permission is
required

Where RoW
or road
cutting
permission is
required

(Signature of the Licensee)

Page 47 of 58
 Format VII
Applications for New connections/Additional Load, where power supply requires
extension of distribution system
Name of Company:
Period of Report:
Year:

Description Stand Pending Complaint Total Complaints attended during Balance

ard complaint received Complai the month complai
of the during the nt nt to be
previous month Within Beyond Total attende
month Specifie specified d
d Time time

1 2 3 4 5=3+4 6 7 8=6+7 9=5-8

1. Electrified
Areas (where
extension of
line upto five
poles is
required)

2. Electrified
Areas (Where
extension of
lines or
augmentation
of
Distribution
Transformati
on capacity ,
where peak
load of
transformer
has reached
90% of its
rated
capacity)

3. Electrified
Areas (Where
new
Distribution
Transformer
is required)

4. Electrified
Areas (Where
existing 11
KV network
needs to be
augmented)

5. Electrified
Areas (Where
existing
66/33 kV grid
sub-station
needs to be
augmented)

(Signature of the Licensee)

Page 48 of 58
 Format VIII
Connection in un-electrified areas

Name of Company:
Period of Report:
Year:
Service Standard Pending Complaint Total Complaints attended during Balance
Area complaint received Complaint the month complaint
of the during to be
previous the Within Beyond Total attended
month month Specified specified
Time time

1 2 3 4 5=3+4 6 7 8=6+7 9=5-8

Un-
Electrified
Areas

(Where
connection
from
nearby
existing
network is
possible)

Un-
Electrified
Areas/
Green Field
Projects

(Where new
network is
to be laid or
grid station
needs to be
established)

(Signature of the Licensee)

Page 49 of 58
 Format IX
Transfer of Consumer’s connection and conversion of services

Name of Company:
Period of Report:
Year:

Service Standard Pending Complaint Total Complaints attended during Balance

Area complaint received Complaint the month complaint
of the during the to be
previous month Within Beyond Total attended
month Specified specified
Time time

1 2 3 4 5=3+4 6 7 8=6+ 9=5-8

7

Transfer of
Name

Load
reduction

Change of
category

In case
connection
is denied
after
receipt of
payment
against
demand
note

Connection
energized
through
loop

If notice for
downward
revision if
any is not
sent

(Signature of the Licensee)

Page 50 of 58
 Format X
Complaints about consumer’s bills, disconnection, reconnection of supply

Name of Company:
Period of Report:
Year:

Service Standard Pending Complaint Total Complaints attended Balance

Area complaint received Complaint during the month complain
of the during the t to be
previous month Within Beyond Total attended
month Specified specified
Time time

1 2 3 4 5=3+4 6 7 8= 9=5-8
6+7

Complaints
on billing

Final bill for

vacation of
premises/ch
ange of
occupancy

Non-
payment of
dues by the
consumer

Request for
reconnection
Consumer
wanting
disconnection

(Signature of the Licensee)

Page 51 of 58
 Format XI
Failure of Distribution Transformer

Name of Company:
Period of Report:
Year:

No. of No. of Total number of Number of % Failure rate of

Distribution Distribution distribution distribution distribution
transformers at transformers transformers transformers transformers
the beginning of added during failed
the month the month

1 2 3=1+2 4 5=(4)*100/(3)%

(Signature of the Licensee)

Page 52 of 58
 Format XII
Failure of Power Transformer

Name of Company:
Period of Report:
Year:

No. of Power No. of Power Total number Number of % Failure rate of

transformers at transformers of Power Power Power
the beginning added during transformers transformers transformers
of the month the month failed

1 2 3=1+2 4 5=(4)*100/(3)%

(Signature of the Licensee)

Page 53 of 58
 Format XIII
Summary of Overall Standards of Performance

Name of Company:
Period of Report:
Year:

Sl. Service Area Overall Total Cases Complaints Standard of

No. Standards of Received/ Attended Performance
Performance Reported achieved
(B)
(A) (C)
Within Beyond
Specified specified
Time time

1. Power Supply Failure

(i) Continuous power

failure affecting
individual consumer
and group of
consumer upto 100
connected at Low
voltage supply,
excluding the failure
where distribution
transformer requires
replacement.

(ii) Continuous power

failure affecting more
than 100 consumers
connected at Low
voltage supply
excluding the failure
where distribution
transformer requires
replacement.

(iii) Continuous power

supply failure
requiring
replacement of
distribution
transformer.

(iv) Continuous power

failure affecting
consumers
connected through
High Voltage
Distribution System
(HVDS) and not
covered under (i) &
(ii) above

(v) Continuous
scheduled power
outages

(vi) Replacement of burnt

meter or stolen

Page 54 of 58
 meter

Period of scheduled outage

2. Maximum duration in
a single stretch

Restoration of supply
by 6:00 PM

3. Faults in street light

maintained by the
Licensee

Reliability Indices

4. SAIFI

SAIDI

CAIDI

5. Frequency variation

6. Voltage imbalance

7. Percentage billing
mistakes

(Signature of the Licensee)

Page 55 of 58
 Format XIV
Compensation Details
Name of Company:
Period of Report:
Year:

Sl. Event Compensation Claimed Payable/Paid

No. specified for No. Amount No. of cases Amount of Amount of
violation of of claimed in which compensation compensation
standard cases compensation payable in paid in (Rs.)
is payable (Rs.)
1. Electricity
Connections
(i) Electrified
Areas
(ii) Augmentation
Required
(iii) Un-electrified
Areas
(iv) Connection
denied after
receipt of
payment
against
demand note
(v) Connection
energized
through loop
2. Transfer of
Name
3. Load
Reduction
4. Notice for
downward
revision of
load
5. Change of
category
6. Complaints in
billing
7. Replacement
of meters
8. Fault in
street light
maintained
by the
Licensee
9. Voltage
fluctuations
and
complaints
10. Power Supply
Failure

11. Total

(Signature of the Licensee)

Page 56 of 58
 Format XV
Unauthorised Use of Electricity
Name of Company:
Period of Report:
Year:

No. of cases No. of cases No. of cases No. of cases No. of cases
booked where UUE is where appeal decided by decided by
established filed by the the Appellate the Appellate
by the consumer Authority in Authority in
Licensee before the favour of the favour of the
Appellate Licensee consumer
Authority

(Signature of the Licensee)

Page 57 of 58
 Format XVI
Theft of Electricity
Name of Company:
Period of Report:
Year:

No. of cases No. of No. of cases No. of cases No. of cases

booked complaints in which decided by decided by
filed by the judgement the Special the Special
Licensee in delivered by Court in Court in
Police the Special favour of favour of
Station Court Licensee consumer

(Signature of the Licensee)

Page 58 of 58