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TESDA-OP CO-01-F11
(Rev.No.00-03/08/17)

COURSE DESIGN

COURSE TITLE : ADVANCED HOUSEKEEPING NC III

NOMINAL DURATION : 76 hours

COURSE DESCRIPTION :

This course is designed to enhance the knowledge, skills, behavior and motivations in
accordance with industry standards. It covers the basic, common and core competencies
required for the NCIII level on providing specialist advice on food or wine and preparing and
serving espresso coffee to the guests

ENTRY REQUIREMENTS :

Trainees or students wishing to gain entry into this course should possess the following
requirements:

 can communicate both orally and in written form;

 at least high school graduate
 physically and mentally fit;
 with good moral character;
 can perform basic mathematical computation;
 must be competent in the entire Food and Beverage Services NCIII qualification

This list does not include specific institutional requirements such as educational attainment,
appropriate work experience, and others that may be required of the trainees by the school
or training center delivering the TVET program.

COURSE STRUCTURE:
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BASIC COMPETENCIES
(20 hours)

UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Lead workplace 1.1 Leading 1.1.1 Communicate information 4 hours
communication workplace about workplace
communication processes
1.1.2 Lead workplace
discussions
1.1.3 Identify and communicate
issues arising in the
workplace
2. Lead small 2.1 Leading small 2.1.1 Provide team leadership. 2 hours
team team 2.1.2 Assign responsibilities
among members
2.1.3 Set performance
expectation for team
members
2.1.4 Supervise team
performance
3. Develop and 3.1 Developing and 3.1.1 Identify relevant 4 hours
practice practicing information in planning
negotiation negotiation negotiations
skills skills 3.1.2 Participate in negotiations
3.1.3 Document areas for
agreement
4. Solve 4.1 Solving work 4.1.1 Explain the analytical 4 hours
workplace place problems techniques
problems related to work 4.1.2 Identify the problem
related to work activities 4.1.3 Determine the possible
activities cause/s of the problem
5. Use 5.1 Using 5.1.1 Identify mathematical tools 2 hours
mathematical mathematical and techniques to solve
concepts and concepts and problem
techniques techniques 5.1.2 Apply mathematical
procedures/solution
5.1.3 Analyze results
6. Use relevant 6.1 Using relevant 6.1.1 Study/select appropriate 4 hours
technologies technologies technology
6.1.2 Apply relevant technology
6.1.3 Maintain/enhance relevant
technology
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CORE COMPETENCIES
(32 hours)

UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Plan and 1.1 Planning and 1.1.1 Determine job 8 hours
schedule schedule ling requirements
routine routine
maintenance, maintenance, 1.1.2 Allocate and order
repairs and repairs and resource requirements
modifications modifications 1.1.3 Schedule work
1.1.4 Document work order
where required
2. Contribute to 2.1 Contributing to 2.1.1 Identify potential 8 hours
the the emergencies
implementation implementation 2.1.2 Identify options for initial
of emergency of emergency response
procedures procedures 2.1.3 Plan initial response
procedures
2.1.4 Implement initial response
procedures.
2.1.5 Contribute to post event
activities
2.1.6 Monitor emergency
response
3. Observe and 3.1 Observing and 3.1.1 Prepare to 8 hours
monitor monitor people monitor/observe
people 3.1.2 Monitor authorized access
areas
3.1.3 Monitor movement of
people and materials
3.1.4 Respond to unlawful or
suspicious behavior
4. Escort, carry 4.1 Escorting, 4.1.1 Prepare for escort 8 hours
and store carrying and assignment
valuable items storing 4.1.2 Undertake escort
valuable items 4.1.3 Store valuables

RESOURCES:

TOOLS EQUIPMENT MATERIALS

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 Repair kit (toolbox)  Computer with internet  Telephone Directory

connection
 LCD projector
 Two-way radio
 Mobile phone
 Telephone
 Fax machine
 Digital camera
 Video camera
 Microphone
 Sound system
 Megaphone
 Photocopier
 Personal protective
equipment and clothing
 First aid kit
 Fire extinguisher

REFERENCES:

 Manuals
 Books
 CDs
 Brochures

ASSESSMENT METHODS:

 Written test
 Practical test
 Observation
 Oral questioning
 Case Studies

COURSE DELIVERY

 Lecture/discussion
 Demonstration
 Hands-on
 Video viewing
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TRAINER’S QUALIFICATIONS

 Must have completed a Trainer’s Training Methodology Course

(TM III) or its equivalent
 Must be physically and mentally fit
 Must have at least 3-5 years job/industry experience
 Must be a holder of Commercial Cooking NC Level III Certificate
 Must be of good moral character
 With pleasing personality
 Must have attended relevant training and seminar
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BASIC COMPETENCY : COMMUNICATIONS

UNIT OF COMPETENCY : LEAD WORKPLACE COMUNICATION

MODULE TITLE : LEADING WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to prepare different reports required in the
workplace.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Communicate information about workplace processes.

LO2. Lead workplace discussions.

LO3. Identify and communicate issues arising in the workplace.

Details of Learning Outcomes:

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LO1. Communicate information about workplace processes.

Assessment Contents Conditions/ Methodologie Assessment

Criteria Resources s Methods
1. Appro  Method The  Disc  Dire
priate of students/t ussio ct
comm commu rainees n obs
unicat nication must be  Role erv
ion  Commu provided play atio
metho nication with the  Brain n
d is skills following: stor  Inte
select  Commu ming rvie
ed. nication  Simul w
2. Multip tools ated
le  Questio workpl
operat ning ace
ions techniq enviro
involvi ues nment
ng  Effectiv  Comm
sever e verbal unicati
al commu on
topic nication tools
areas method  Variet
are s y of
comm inform
unicat ation
ed.
3. Quest
ions
are
used
to
gain
extra
inform
ation.
4. Corre
ct
sourc
es of
inform
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ation
are
identif
ied.
5. Inform
ation
is
select
ed
and
seque
nced
correc
tly
when
requir
ed.
6. Verba
l and
writte
n
reporti
ng are
maint
ained
in
both
famili
ar and
unfam
iliar
situati
ons.

LO2. LEAD WORKPLACE DISCUSSIONS

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Assessment Contents Conditions Methodologie Assessment

Criteria /Resources s Methods
1. Resp  Method The  Disc  Dir
onse /techni students ussi ect
s to ques of /trainees on ob
work discuss must be  Role ser
place ion provided play vat
issue  How to with the  Brai ion
s are lead following nsto  Int
soug discuss : rmin erv
ht. ion g ie
2. Resp  How to  Simul w
onse solicit ated
to respon work
work se place
place envir
issue onme
s are nt
provi  Com
ded muni
when catio
soug n
ht. tools
3. Cons  Varie
tructi ty of
ve infor
contr matio
ibutio n’s
ns
are
mad
e to
work
place
discu
ssion
on
such
issue
s as
prod
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uctio
n,
qualit
y
and
safet
y.
4. Goal
s
and
aims
of
actio
ns
unde
r
take
n in
the
work
place
are
com
muni
cate
d.

LO3. IDENTIFY AND COMMUNICATE ISSUES ARISING IN THE WORKPLACE

Assessment Contents Conditions Methodologie Assessment

Criteria /Resources s Methods
1. Issue  Identi The  Disc  Dir
s and fy students/ ussi ect
probl probl trainees on ob
ems ems must be  Role ser
are and provided play vati
identif issue with the  Brai on
ied as s following: nsto  Int
they  Orga rmin erv
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arise. nizing  Simul g iew

2. Infor infor ated
matio matio workp
n n on lace
regar probl envir
ding em onme
probl and nt
ems issue  Com
and s munic
issue  Relati ation
s are ng tools
organ probl  Variet
ized ems y of
coher and infor
ently issue matio
to s n’s
ensur  Com
e munic
clear ation
and barrie
effecti rs
ve affecti
comm ng
unicat workp
ion. lace
3. Dialo discu
g is ssion
initiat s.
ed Understand and
with convey
appro intended
priate meaning
perso
nnel.
4.
Com
munic
ation
probl
ems
and
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issue
s are
addre
ssed
as
they
arise.

BASIC COMPETENCY : TEAM WORK

UNIT OF COMPETENCY : LEAD SMALL TEAM

MODULE TITLE : LEADING SMALL TEAM

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to lead small team including setting and
maintaining team and individual performance standard.

NOMINAL DURATION : 2 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Provide team leadership.

LO2. Assign responsibilities among members.

LO3. Set performance expectation for team members.

LO4. Supervise team performance.

Details of Learning Outcomes:

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LO1. PROVIDE TEAM LEADERSHIP

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Wor  Com The  Dir
k munic student  Traditio ect
requ ation s/traine nal/lect obs
irem skills es must ure erv
ents requir be  Demon atio
are ed for provide stration n
iden leadin d with  Case  Int
tifie g the studies ervi
d small followin ew
and team g:
pres  Skills
crib and  Lear
ed techni ning
to ques mat
me in erial
mbe prom s
rs. oting - t
2. Rea team e
son buildi a
s for ng m
instr  Negot
ucti iating b
ons skills u
and  Up to il
requ date d
irem disse i
ents minati n
are on of g
prop instru m
erly ction a
diss and n
emi requir u
nate emen a
d to ts to l
tea mem - c
m bers. a
me  Art of t
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mbe listeni a
rs. ng l
3. Tea and o
m treati g
me ng s
mbe indivi - b
rs dual r
que team o
stio mem c
ns, bers h
prob conce u
lem rn r
s, e
con s
cern  Sim
s ulate
are d
reco tea
gniz m
ed,
disc
uss
ed
and
deal
t
acc
ordi
ngly
.

LO2. ASSIGN RESPONSIBILITIES AMONG MEMBERS

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Dutie  Duti The  Traditi  Dir
s es students/ onal/le ect
and and trainees cture ob
resp resp must be  Demo ser
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onsi onsi provided nstrati vat

bilitie biliti with the on ion
s are es of following:  Int
alloc each erv
ated team  Learn ie
in mem ing w
resp ber mater
ect  Skill ials
to s in - rel
the ident ev
skills ifyin an
, g t
know indiv le
ledg idual ga
e skills l
and ,kno re
attitu wled qu
des ge ire
of and m
ever attitu en
y de ts
team as - m
mem basi an
ber. s for ua
2. Dutie alloc ls
s are ating
alloc resp
ated onsi
havi biliti
ng es
regar  Kno
d to wled
indivi ge in
dual ident
prefe ifyin
renc g
e, each
dom team
estic mem
and ber
pers dutie
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onal s
consi and
derat resp
ions. onsi
3. Dutie biliti
s es
and
resp
onsi
bilitie
s of
each
mem
ber
are
prop
erly
ident
ified
and
defin
ed.

LO3. SET PERFORMANCE EXPECTATION FOR TEAM MEMBERS

Assessment Contents Conditions Methodologie Assessment

Criteria /Resoutces s Methods
1. Perfo  Knowle The  Tradi  Dir
rman dge student tiona ect
ce and s/traine l ob
expe skills in es must /lect ser
ctatio setting be ure vati
ns individ provide  Dem on
are ual d with onstr  Int
estab perfor the ation erv
lishe mance followin  Case iew
d target/ g: studi
base expect es
d on ation  Perf
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client  Team orm

need memb anc
s and ers e
accor duties exp
ding and ecta
to respon tion
assig sibilitie work
ned s she
requir  Emplo et
emen yee  Rele
ts. policie vant
2. Perfo s and legal
rman proced requ
ce ures irem
expe  Definin ents
ctatio g
ns perfor
are mance
base expect
d on ations
indivi criteria
dual
team
mem
ber’s
dutie
s and
respo
nsibili
ties.
3. Perfo
rman
ce
expe
ctatio
ns
are
discu
ssed
and
disse
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minat
ed to
indivi
dual
team
mem
ber.

LO4. SUPERVISE TEAM PERFORMANCE

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Monit  Kno The  Traditi  Wri
or wled student onal/le tte
team ge s/traine cture n
mem and es must  Demon exa
ber’s skills be stratio min
perfo in provide n atio
rman monit d with  Modul n
ce in oring the ar  Dir
resp team followin ect
ect to mem g: obs
the ber erv
defin perfo  Perf atio
ed rman orm n
perfo ce anc
rman  Monit e
ce oring exp
criteri team ecta
a. oper tion
2. Provi ation wor
de to ksh
team ensu eet
mem re  Rele
bers client vant
with need lega
feed s l
back, and requ
positi satisf irem
ve actio ents
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supp n
ort  Meth
and ods
advic of
e on monit
strat oring
egies perfo
to rman
overc ce
ome  Infor
any mal/f
diffic orma
ulties l
. coun
3. Perfo selin
rman g
ce skills
issue
s
whic
h
cann
ot be
rectifi
ed or
addr
esse
d
withi
n the
team
are
refer
ence
d to
appr
opria
te
pers
onnel
accor
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ding
to
empl
oyer
polic
y
4. Tea
m
mem
bers
are
kept
infor
med
of
any
chan
ges
in the
priori
ty
alloc
ated
to
assig
nme
nts
or
tasks
whic
h
might
impa
ct on
client
/cust
omer
need
s and
satisf
actio
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n
5. Tea
m
oper
ation
s are
monit
ored
to
ensu
re
that
empl
oyer/
client
need
s and
requi
reme
nts
are
met
6.
Follo
w-up
com
muni
catio
n is
provi
ded
on all
issue
s
affect
ing
the
team
7. All
relev
ant
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docu
ment
ation
is
comp
leted
in
accor
danc
e
with
comp
any
proc
edur
es

UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS

MODULE TITLE : DEVELOPING AND PRACTICING NEGOTIATION

SKILLS

MODULE DESCRIPTOR : This module covers the skills, knowledge and attitudes
required to collect information in order to plan and
participate in the negotiation.

NOMINAL DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Identify relevant information in planning negotiations

LO2. Participate in negotiations
LO3. Document areas for agreement
Details of Learning Outcomes:
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LO1. IDENTIFY RELEVANT INFORMATION IN PLANNING NEGOTIATIONS

Assessment Contents Conditions Methodologi Assessment

Criteria /Resources es Methods
1. Inform  Back  Perti  Lect  Writte
ation in groun nent uret n
prepar d docu te exami
ation infor ment  Rol natio
for matio s e n
negotia n on  Simu play  Direct
tion is other lated ing obser
identifi partie work  prac vation
ed and s to plac tical
include the e exer
d in the negot  Prep cise
plan iation ared s
2. Inform  Obse recip
ation rving es
on differ  Pap
creatin ence er
g s and
nonver betw penc
bal een il
environ conte  Calc
ments nt ulato
for and r
positiv proce  Han
e ss ds
negotia  Identi out
tions is fying
identifi barga
ed and ining
include infor
d in the matio
plan n
3. Inform  Apply
ation ing
on strate
differen gies
t to
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questio mana
ning ge
techniq proce
ues is ss
identifi  Apply
ed and ing
include steps
d in the in
plan negot
iating
proce
ss
 Strat
egies
to
mana
ge
confli
ct
 Steps
in
negot
iating
proce
ss

LO2. PARTICIPATE IN NEGOTIATIONS

Assessment Contents Conditions Methodologi Assessment

Criteria /Resoutces es Methods
1. Crit  Decisi The  Le  Writt
eri on student ct en
a makin s/traine ur test/
for g and es must ett quest
suc confli be e ionin
ces ct provide  R g
sful resolu d with ol  Dem
out tion the e onstr
co strate followin pl ation
me gies g: ay
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are proce in
agr dures  Perti g
ee  Probl nent  pr
d em docu ac
up solvin ment tic
on g s al
by strate  Sim ex
all gies ulate er
par on d ci
ties how work se
2. De to plac s
sire deal e
d with  Sup
out unexp plies
co ected  Pap
me questi er
of ons and
all and penc
par attitud il
ties es  Calc
are during ulato
con negoti r
sid ation  Han
ere  Backg ds
d round out
3. Ap inform
pro ation
pri on
ate other
lan partie
gu s to
ag the
e is negoti
use ation
d  Obser
thr ving
ou differe
gh nces
out betwe
the en
ne conte
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goti nt and
atio proce
n ss
 Com
munic
ation
skills
(verb
al and
listeni
ng)
 Obser
vation
skills
 Negot
iation
skills

LO3.DOCUMENT AREAS FOR AGREEMENT

Assessment Contents Conditions Methodologi Assessment
Criteria /Resoutces es Methods
1. Crite  Decisi The  Le  Writte
ria on students ct n
for makin /trainees ur test/
succ g and must be ett quest
essf conflic provided e ionin
ul t with the  Ro g
outc resolu followin le  Dem
ome tion g: pl onstr
are strate ayi ation
agre gies  Perti ng
ed proce nent  pr
upon dures docu ac
by all  Proble ment tic
parti m s al
es solvin  Simu ex
2. Desir g lated er
ed strate work cis
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outc gies plac es

ome on e
of all how  Supp
parti to lies
es deal  Pape
are with r and
consi unexp penc
dere ected il
d questi  Calc
and ons ulato
docu and r
ment attitud Hands out
ed es
during
negoti
ation
 Backg
round
inform
ation
on
other
partie
s to
the
negoti
ation
 Obser
ving
differe
nces
betwe
en
conte
nt and
proce
ss
 Com
munic
ation
skills
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(verba
l and
listeni
ng)
 Obser
vation
skills
 Negoti
ation
skills

BASIC COMPETENCY : PROBLEM SOLVING

UNIT OF COMPETENCY : SOLVE WORKPLACE PROBLEM RELATED TO
WORK ACTIVITIES

MODULE TITLE : SOLVING WORK PLACE PROBLEM RELATED TO

WORK ACTIVITIES

MODULE DESCRIPTOR : This module expresses the competency required to apply

problem solving techniques to identify/determine
fundamental cause problem.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Explain the analytical techniques.

LO2. Identify the problem.
LO3. Determine the possible cause/s of the problem

Details of Learning Outcomes:

LO1. EXPLAIN THE ANALYSTICAL TECHNIQUES

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Assessmen Contents Conditions Methodologi Assessment

t Criteria /Resoutces es Methods
1. E  Obser The  Written
x vation student  Di  Practica
pl , s/traine re l/perfor
ai invest es must ct mance
n igatio be o test
a n& provide b
n analyt d with s
al ical the er
yt techni followin v
ic ques g: at
al  Brain io
t stormi  Cour n
o ng sew  Si
ol  Caus are’s m
s e and  Lear ul
t effect ning at
o diagra mat io
b ms erial n
e  PARE s/gui /r
u TO des ol
s analy  Com e
e sis pute pl
d  SWO r a
in T  OHP yi
p analy n
r sis g
o  GANT  C
bl chart a
e s
 PERT
m e
CPM
& st
s u
graph
ol di
 SCAT
vi e
TERG
n s
RAM
g
S
2. E
xt
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e
n
t,
c
a
u
s
e
a
n
d
n
a
t
u
r
e
a
r
e
o
f
t
h
e
p
r
o
bl
e
m

a
r
e
d
e
fi
n
e
d
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t
h
r
o
u
g
h
a
n
al
yt
ic
al
t
e
c
h
ni
q
u
e
s

LO2. IDENTIFY THE PROBLEM

Assessment Contents Conditions Methodolog Assessment

Criteria /Resoutces ies Methods
1. V  Obse The  D  Written
ar rvatio student ir  Practic
ia n, s/traine e al/perfo
nc invest es must ct rmance
es igatio be o test
ar n& provide b
e analyt d with s
id ical the er
e techni followin v
nti ques g: at
fie  Brain io
d storm  Cou n
fr ing rsew  Si
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o  Caus are’ m
m e and s ul
n effect  Lear at
or diagr ning io
m ams mat n
al  PAR erial /r
o ETO s/gui ol
p analy des e
er sis  Com pl
ati  SWO pute a
n T r yi
g analy  OH n
p sis P g
ar  GAN Case
a T studies
m chart
et  PERT
er CPM
s; &
a graph
n  SCAT
d TER
pr GRA
o MS
d
uc
t
q
u
ali
ty
2. E
xt
e
nt
,
ca
us
e
a
n
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d
n
at
ur
e
ar
e
of
th
e
pr
o
bl
e
m
ar
e
d
efi
n
e
d
th
ro
u
g
h
o
bs
er
va
tio
n,
in
ve
sti
g
ati
o
n
a
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n
d
a
n
al
yti
ca
l
te
ch
ni
q
u
es
3. Pr
o
bl
e
m
s
ar
e
cl
e
ar
ly
st
at
e
d
a
n
d
sp
ec
ifi
e
d.

LO3. DETERMINE THE POSSIBLE CAUSE/S OF THE PROBLEM

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Assessment Contents Conditions Methodologie Assessment

Criteria /Resoutces s Methods
1. Pos  N The  Dire  Written
sibl o student ct  Practica
e n- s/traine obs l/perfor
cau ro es must erv mance
se/ ut be atio test
s of in provide n
pro e d with  Sim
ble pr the ulati
m o followin on/r
are c g: ole
ide e play
ntifi s  Cour ing
ed s sew  Cas
bas a ares e
ed n  Lear stu
on d ning dies
exp q mate
erie u rials/
nce al guid
& it es
the y  Com
use pr pute
of o r
pro bl  OHP
ble e
m m
solv s
ing  T
tool e
s/a a
nal m
ytic w
al or
tec k
hni a
que n
s. d
2. Pos w
sibl or
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e k
cau al
se lo
stat c
em at
ent io
s n
are pr
dev o
elo bl
ped e
. m
3. Fun  S
da af
me et
ntal y
cau a
ses n
are d
exp e
lain m
ed. er
g
e
n
c
y
si
tu
at
io
n
s
a
n
d
in
ci
d
e
nt
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UNIT OF COMPETENCY : USE MATHEMATICAL CONCEPTS AND TECHNIQUES

MODULE TITLE : USING MATHEMATICAL CONCEPTS AND

TECHNIQUES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required in the application of mathematical concepts and
techniques.

NOMINAL DURATION : 2 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

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LO1. Identify mathematical tools and techniques to solve problems.

LO2. Apply mathematical procedure/solution.

LO3. Analyze results.

LO1. IDENTIFY MATHEMATICAL TOOLS AND TECHNIQUES TO SOLVE

PROBLEMS

Assessment Contents Conditions Methodologie Assessment

Criteria /Resoutces s Methods
1. Probl  Four The  Le  Writte
em Fund students ctu n
area ame /trainees rett  Demo
s ntal must be e nstrati
base Oper provided  Sel on
d on ation with the f-
give s following pa
n  Step : ce
cond s in d
ition solvi  Man ins
are ng a uals tru
ident probl  Hand cti
ified. em -outs on
2. Math  Stan  Probl  Gr
emat dard em ou
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ical form set p

tech ulas  Conv dis
niqu  Conv ersio cu
es ersio n ssi
base n table on
d on  Meas  Tabl
the urem e of
give ent form
n ulas
probl  Meas
em uring
are tools
selec
ted.
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LO2. APPLY MATHEMATICAL PROCEDURE/SOLUTION

Assessment Contents Conditions Methodologie Assessment

Criteria /Resoutces s Methods
1. Math  Probl The  Lec  Wr
emati em- students/ ture itt
cal base trainees tte en
techn d must be  Self  Or
iques questi provided - al
base ons with the pac int
d on  Estim following: ed er
the ation inst vie
probl  Use  Manu ruct w
em of als ion
identi math  Hand-  Gro
fied emati outs up
are cal  Calcul disc
appli tools ator ussi
ed. and  Meas on
2. Math stand uring  Pra
emati ard tools/ ctic
cal formu devic al
comp las es wor
utatio  Math  Case k
ns emati proble app
are cal ms roa
perfo techni ch
rmed ques
to the
level
of
accur
acy
requir
ed for
the
probl
em.
3. Resul
ts of
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math
emati
cal
comp
utatio
n
base
d on
job
requir
emen
ts is
deter
mine
d and
verifi
ed.

LO3. ANALYZE RESULTS

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Result  Four  Man  Lect  W
s of Funda uals urett rit
applic mental  Han e te
ation Operat d-  Self- n
based ions outs pac  O
on  Steps  Probl ed ra
expect in em instr l
ed solving set ucti
and a  Conv on
requir proble ersio  Gro
ed m n up
specifi  Stand table disc
cation ard  Tabl ussi
s and formul e of on
outco as form  Res
me is  Conve ulas earc
review rsion Measuring h
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ed.  Measu tools stud

2. Appro rement y
priate
action
in
case
of
error
is
applie
d.

UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES

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MODULE TITLE : USING RELEVANT TECHNOLOGIES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required in selecting, sourcing and applying appropriate
and affordable technologies in the workplace.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Study/select appropriate technology

LO2. Apply relevant technology.

LO3. Maintain/enhance relevant technology

Details of Learning Outcomes:

LO1. Study/select appropriate technology

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Appro Machineries/equ  Man  Lect  Wri
priate ipment and their uals urett tte
techno application  Han e n
logies d-  Self  Int
are Software/ outs - erv
studie programs  Multi pac iew
d med ed
based ia instr
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on  Vide ucti
work o on
requir tape  Gro
ement  Broc up
s. hure disc
2. Appro s ussi
priate  CD’ on
techno s  Film
logies  Inter sho
are net win
identifi acce g
ed ss
and  Com
select pute
ed r
based
on
work
requir
ement
s.
3. Usage
of
differe
nt
techno
logies
is
deter
mined
based
on job
requir
ement
s

LO2. APPLY RELEVANT TECHNOLOGY

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Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
 Offic The  Lect  Wri
Releva e students/t urett tte
nt tech rainees e n
techno nolo must be  Self  Int
logy is gy provided - erv
used  Indu with the pac iew
in strial following: ed
carryin tech instr
g out nolo  Manu ucti
functio gy als on
n  Syst  Hand-  Gro
based em outs up
on tech  Multim disc
work nolo edia ussi
require gy  Video on
ments.  Infor tape  Film
2. mati  Broch sho
on ures win
Applic tech  CD’s g
able nolo  Intern
softwa gy et
re and  Trai acces
hardw ning s
are is tech  Comp
used nolo uter
as per gy
job  Diffe
require rent
ment. soft
3. ware
/
Manag hard
ement ware
conce
 5S
pt are
(Pro
observ
per
ed as
Hou
per
se
establi
Kee
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shed ping)
industr
y
practic
es.

LO3. MAINTAIN / ENHANCE RELEVANT TECHNOLOGY

Assessment Contents Conditions Methodologie Assessment

Criteria /Resoutces s Methods
1. Mainte  Correc The  Lec  Wr
nance tive students/ tur itt
of and trainees ette en
techno preven must be  Sel  Int
logy is tive provided f- er
applie mainte with the pac vie
d in nance following: ed w
accord  Upgra inst
ance ding of  Manu ruct
with technol als ion
the ogy  Hand  Gro
industr  Comm -outs up
y unicati  Multi dis
standa on medi cus
rd skills a sio
operat  Organi  Video n
ing zationa tape  Fil
proce l set-  Broch m
dure, up/wor ures sho
manuf k flow  CD’s win
acture g
 Intern
r’s
et
operat
acces
ing
s
guideli
 Comp
nes
uter
and
occup
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ational
health
and
safety
proce
dure
2. Updati
ng of
techno
logy is
mainta
ined
throug
h
contin
uing
educat
ion or
trainin
g in
accord
ance
with
job
requir
ement
.
3. Appro
priate
action
for
techno
logy
failure/
defect
is
immed
iately
report
ed to
the
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concer
ned/
respo
nsible
perso
n or
sectio
n.
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UNIT OF COMPETENCY : ROSTER STAFF

MODULE TITLE : ROSTERING STAFF

MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to develop staff rosters. This role
may be carried out by operational supervisors and
managers.

NOMINAL DURATION : 6 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Develop and implement staff rosters

LO2. Maintain staff records

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LO1. Develop and implement staff rosters

Assessment Contents Conditions Methodolog Assessment

Criteria /Resoutces ies Methods
1. Ro  The The  L  Observ
ster role students/tra e ation
s of inees must c  Intervie
are rost be provided t ws/que
dev ers with the u stioning
elo and following: r  Written
ped their e test
in imp  Workpla  G
acc orta ce/asse r
ord nce ssment o
anc in location u
e cont  Comput p
wit rolli er d
h ng  Printed i
co staff material s
mp cost s/Hando c
any s uts u
agr  Fact  Referen s
ee ors ces s
me to i
nts be o
and con n
wa side  C
ge red a
bud whe s
get n e
s. dev s
2. Op elop t
erat ing u
ion rost d
al ers y
effi  For
cie mat
ncy s for
and the
cus pres
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tom enta
er tion
ser of
vic staff
e rost
lev ers
els and
are deta
ma ils
xim to
ize be
d incl
whil ude
e d
wa  Kno
ge wle
cos dge
ts on
are are
min a of
imi ope
zed ratio
in n
rost for
er whi
dev ch
elo rost
pm er is
ent. bein
3. Dut g
ies dev
are elop
co ed.
mbi  Org
ned aniz
wh ing
ere infor
app mati
rop on
riat  Pre
e to pari
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ens ng
ure staff
effe rost
ctiv ers
e  Co
use mm
of unic
staf atin
f. g
4. The with
ava coll
ilab eag
le ues
skill abo
s ut
bas the
e is dev
utili elop
zed ed
app rost
rop ers
riat
ely
to
rost
er
the
mo
st
effe
ctiv
e
mix
of
staf
f
and
to
me
et
diff
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ere
nt
ope
rati
ona
l
req
uire
me
nts.
5. Ro
ster
s
are
pre
sen
ted
in
req
uire
d
for
mat
s to
ens
ure
clar
ity
of
info
rma
tion
in
acc
ord
anc
e
wit
h
co
mp
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any
sta
nda
rds.
6. Ro
ster
s
are
co
mm
uni
cat
ed
to
app
rop
riat
e
coll
eag
ues
wit
hin
des
ign
ate
d
tim
elin
es.

LO1. DEVELOP AND IMPLEMENT STAFF ROSTERS

Assessment Contents Conditions Methodolog Assessment

Criteria /Resoutces ies Methods
1. Rosters  The The  L  Observ
are role students/tra e ation
developed of inees must c  Intervie
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in rost be provided t ws/que

accordanc ers with the u stioning
e with and following: r  Written
company their e test
agreement imp  Workpla  G
s and orta ce/asse r
wage nce ssment o
budgets. in location u
2. Op cont  Comput p
erat rolli er d
ion ng  Printed i
al staff material s
effi cost s/Hando c
cie s uts u
ncy  Fact  Referen s
and ors ces s
cus to i
tom be o
er con n
ser side  C
vic red a
e whe s
lev n e
els dev s
are elop t
ma ing u
xim rost d
ize ers y
d  For
whil mat
e s for
wa the
ge pres
cos enta
ts tion
are of
min staff
imi rost
zed ers
in and
rost deta
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er ils
dev to
elo be
pm incl
ent. ude
3. Dut d
ies  Kno
are wle
co dge
mbi on
ned are
wh a of
ere ope
app ratio
rop n
riat for
e to whi
ens ch
ure rost
effe er is
ctiv bein
e g
use dev
of elop
staf ed.
f.  Org
4. The aniz
ava ing
ilab infor
le mati
skill on
s  Pre
bas pari
e is ng
utili staff
zed rost
app ers
rop  Co
riat mm
ely unic
to atin
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rost g
er with
the coll
mo eag
st ues
effe abo
ctiv ut
e the
mix dev
of elop
staf ed
f rost
and ers
to
me
et
diff
ere
nt
ope
rati
ona
l
req
uire
me
nts.
5. Ro
ster
s
are
pre
sen
ted
in
req
uire
d
for
mat
s to
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ens
ure
clar
ity
of
info
rma
tion
in
acc
ord
anc
e
wit
h
co
mp
any
sta
nda
rds.
6. Ro
ster
s
are
co
mm
uni
cat
ed
to
app
rop
riat
e
coll
eag
ues
wit
hin
des
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ign
ate
d
tim
elin
es.

LO2. MAINTAIN STAFF RECORDS

Assessment Contents Conditions Methodolog Assessment

Criteria /Resoutces ies Methods
1. Tim  Fo The  L  Observa
e rm students/trai e tion
she at nees must ct  Intervie
ets s be provided u ws/ques
and for with the r tioning
oth th following: e  Evaluati
er e  S on of
doc pr  Writing i reports
um es materials m submitte
ent en  Referenc ul d
atio tat es a
n io  Handout ti
are n s o
com of  Workpla n
plet st ce/asses  G
ed aff sment r
acc ro location o
urat st  Compute u
ely er r p
and s  Printed di
with an materials s
in d /Handout c
desi de s u
gna tail s
ted s si
time to o
line be n
s. inc
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2. Staf lu
f de
rec d
ord  Kn
s ow
are le
upd dg
ate e
d on
acc ar
urat ea
ely of
and op
mai er
ntai ati
ned on
or for
stor wh
ed ich
in ro
acc st
ord er
anc is
e be
with in
esta g
blis de
hm vel
ent op
pro ed
ced .
ure  Or
s. ga
niz
in
g
inf
or
m
ati
on
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 Pr
ep
ari
ng
st
aff
ro
st
er
s

UNIT OF COMPETENCY : CONTROL AND ORDER STOCK

MODULE TITLE : CONTROLLING AND ORDERING STOCK

MODULE DESCRIPTOR : This module covers the

knowledge, skills, behavior and motivations
required to control and order stock in a
range of hospitality establishments. This role
is generally carried out by supervisors and
team leaders.
NOMINAL DURATION : 6 hours
QUALIFICATION LEVEL : NC III
SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Maintain stock levels and records

LO2. Process stock orders

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LO3. Manage stock losses

LO4. Follow-up orders

LO5. Organize and administer stocks

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LO1. MAINTAIN STOCK LEVELS AND RECORDS

Assessment Contents Conditions Methodologies Assessmen

Criteria /Resoutces t
Methods
1. Stock  S The  Lectur  E
levels t students/tr e/disc v
are o ainees ussio al
monitor c must be n u
ed and k provided  Role- a
maintai r with the play ti
ned e following:  Simul o
accordi c ation n
ng to o  Referen o
compa r ces/Han f
ny di douts r
require n  Use of e
ments. g real p
2. Stock s stock o
security y items rt
is st  Stock s
monitor e cards s
ed and m and u
system s records b
s are  S  Opportu m
adjuste e nity to itt
d as c deal or e
require u link with d
d. ri internal/  W
3. Stock n external ri
reorder g supplier tt
cycles st s e
are o  Comput n
monitor c er with o
ed and k appropri r
adjuste s ate o
d as  P softwar r
require a e, if any al
d. r q
4. Colleag st u
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ues are o e
informe c st
d of k io
their s n
individu  M s
al o
respon ni
sibilitie t
s in o
regard ri
to the n
reorderi g
ng of sl
stock. o
5. Record w
s of m
stock o
storage vi
and n
movem g
ent are it
maintai e
ned in m
accord s
ance
with
compa
ny
proced
ures.
6.Sto
ck
pe
rfo
rm
an
ce
is
m
on
ito
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re
d
an
d
fa
st/
sl
o
w-
se
llin
g
ite
m
s
ar
e
id
en
tifi
ed
an
d
re
po
rte
d
in
ac
co
rd
an
ce
wit
h
co
m
pa
ny
pr
oc
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ed
ur
es
.

LO2. PROCESS STOCK ORDERS

Assessment Contents Conditions Methodolog Assessment

Criteria /Resoutces ies Methods
1. Or  Or The  L  Observa
de de students/tra e tion
rs rin inees must ct  Intervie
for g/r be provided u ws/quest
st e- with the r ioning
oc or following: e  Written
k de - test
ar rin  Referen di
e g ces/Han s
pr st douts c
oc oc  Use of u
es ks real s
se  Ha stock si
d nd items o
ac lin  Stock n
cu g cards  R
rat inc and ol
el o records e
y mi  Opportu -
an ng nity to pl
d st deal or a
in oc link with y
ac ks internal/  S
co  M external i
rd ai supplier m
an nt s ul
ce ai  Comput at
wit ni er with io
h ng appropri n
co st ate
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m oc software
pa k , if any
ny re
pr co
oc rd
ed s
ur
es
2. St
oc
k
le
ve
ls
ar
e
m
ai
nt
ai
ne
d
an
d
re
co
rd
ed
en
su
rin
g
inf
or
m
ati
on
is
co
m
pl
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et
e,
co
rre
ct
an
d
cu
rre
nt.
3. In
co
mi
ng
st
oc
k
is
ch
ec
ke
d
ag
ai
ns
t
pu
rc
ha
se
an
d
su
pp
ly
ag
re
e
m
en
ts
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an
d
all
ne
ce
ss
ar
y
de
tai
ls
ar
e
re
co
rd
ed
.

LO3. MANAGE STOCK LOSSES

Assessment Contents Conditions Methodologi Assessment

Criteria /Resoutces es Methods
1. Sto  Re The  L  Observat
ck cor students/tra e ion
los din inees must ct  Interview
se g be provided ur s/questio
s sto with the e- ning
ar ck following: di Written test
e los s
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ide se  Referen c
ntif s ces/han u
ied  Re douts s
an po  Use of si
d rtin real o
re g stock n
co sto items  R
rd ck  Comput ol
ed los er e-
ac se pl
co s a
rdi  Pr y
ng ev  Si
to ent m
co ing ul
m sto at
pa ck io
ny los n
pr se
oc s/s
ed toc
ur k
es. co
2. Los ntr
se ol
s pr
ar oc
e ed
re ur
po es
rte
d
in
ac
co
rd
an
ce
wit
h
co
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m
pa
ny
pr
oc
ed
ur
es.
3. Av
oid
abl
e
los
se
s
ar
e
ide
ntif
ied
an
d
re
as
on
s
be
hin
d
th
es
e
los
se
s
ar
e
est
abl
ish
ed
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.
Solutions to
loss
situations
are
recommende
d and related
procedures
are
implemented
to prevent
future
avoidable
losses

LO4. FOLLOW UP ORDERS

Assessment Contents Conditions Methodologi Assessment

Criteria /Resoutces es Methods
1. Th  M The  L
e o students/tra e  Observat
de ni inees must ct ion
liv to be provided ur  Interview
er ri with the e- s/questio
y n following: di ning
pr g s  Evaluati
oc d  Referen c on of
es eli ces/Han u reports
s v douts s submitte
is er  Project si d
m ie or work o  Written
on s activities n test
ito  C  Use of  R  Review
re o real ol of
d nt stock e- workplac
to ro items pl e reports
en lli a and
su n y records
re g  Si related
ag s m to stock
re h ul control
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ed or at prepared
de ta io by the
ad g n candidat
lin e e
es s
ar or
e o
m ut
et. of
2. C st
on o
tin ck
uit s
y u
of p
su pli
pp e
ly s
is  Al
en lo
su c
re at
d in
by g
liai d
si eli
ng v
wit er
h ie
co s
lle a
ag n
ue d
s s
an u
d p
su pli
pp e
lie s
rs.
3. R
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ou
tin
e
su
pp
ly
pr
ob
le
m
s
ar
e
fol
lo
w
ed
up
or
ref
err
ed
to
th
e
ap
pr
op
ria
te
pe
rs
on
in
ac
co
rd
an
ce
wit
h
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co
m
pa
ny
po
lic
y.
4. St
oc
k
is
di
str
ib
ut
ed
to
ag
re
ed
lo
ca
tio
ns
.

LO5. ORGANIZE AND ADMINISTER STOCKS

Assessment Contents Conditions Methodologi Assessment

Criteria /Resoutces es Methods
1. Stoc  Orga The  L  Interview
ks nizin student e s/questio
are g s/traine ct ning
orga stock es ur  Evaluatio
nize s must e- n of
d at  Stoc be di reports
appr k provide sc submitte
opri takin d with u d
ate g/Inv the ss  Review
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inter entor followin io of

vals y g: n activities
acco syste  R undertak
rdin ms  Ref ol en by the
g to  Inve ere e- candidat
com ntory nce pl e
pan repor s a
y ts  Han y
polic dou  Si
y ts m
and  Proj ul
proc ect at
edur or io
es. wor n
2. Stoc k
ktaki acti
ng vitie
resp s
onsi 
biliti Acc
es ess
are to
alloc stoc
ated k
to roo
staff ms
. and
3. Acc real
urat stoc
e k
stoc ite
k ms
repo
rts
are
prod
uce
d
withi
n
desi
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gnat
ed
timel
ines.

UNIT OF COMPETENCY : TRAIN SMALL GROUPS

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MODULE TITLE : TRAINING SMALL GROUPS

MODULE DESCRIPTOR : This module covers the
requirements for planning, delivering and
reviewing training provided for the
purposes of developing competency on a
one-to-one or small group basis.
NOMINAL DURATION : 6 hours
QUALIFICATION LEVEL : NC III
SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Prepare for training

LO2. Deliver training

LO3. Review training

LO4. Provide opportunities for practice

LO1. PREPARE FOR TRAINING

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Assessment Contents Conditions Methodologie Assessment

Criteria /Resoutces s Methods
1. Spec  Trainin The  Lec  Writt
ific g students/ tur en/o
traini needs trainees e- ral
ng analysi must be dis exa
need s provided cus min
s are  Design with the sio atio
ident ing following n n
ified trainin :  Rol  Obs
and g and e- erva
confi develo  Refer pla tion
rmed pment ence y  Writt
throu plans s  Si en
gh  Trainin  Hand mul tests
cons g outs atio
ultati deliver  Proje n
on y ct or
with metho work
appr ds activit
opria  Comm ies
te unicati  Acce
pers on ss to
onne skills recor
l. (writte ds,
2. Train n and logbo
ing oral) oks,
obje report
ctive s and
s are other
matc sourc
hed es of
to infor
ident matio
ify n
com about
pete the
ncy opera
deve tion
lopm and/o
ent r the
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need perso
s. nnel
Training
approaches
are planned
and
documented

LO2. DELIVER TRAINING

Assessment Contents Conditions Methodolog Assessment

Criteria /Resoutces ies Methods
1. Tra  Dif The  L  Observa
inin fer students/tr e tion
g is ent ainees ct  Intervie
con trai must be ur ws/quest
duc nin provided e- ioning
ted g with the di  Written
in a del following: s tests
saf ive c
e ry  Refere u
and me nces s
acc tho  Handou si
ess ds ts o
ible  Ho  Access n
env w to  R
iron to records ol
me co , e-
nt. nd logbook pl
2. Tra uct s, a
inin trai reports, y/
g nin organiz gr
deli g ational o
ver pro plans u
y gra and p
met ms other tr
hod  Pr sources ai
s es of ni
app ent informa n
rop ati tion g
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riat on about a
e to skil the ct
the ls operati iv
par an on iti
tici d and/or e
pan pro the s
t(s) per person a
nee us nel n
ds, e  OHP/C d
trai of ompute e
ner eq r/LCD x
ava uip  Audio er
ilab me visual ci
ility nt learnin s
,  Str g e
loc ate materia s
atio gie ls Simulation
n s  Trainin
and an g
res d materia
our tec ls
ces hni
are qu
sel es
ect wh
ed. ich
3. Str fac
ate ilit
gie ate
s the
and lea
tec rni
hni ng
que pro
s ce
whi ss
ch
faci
litat
e
the
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lear
nin
g
pro
ces
s
are
em
plo
yed
.
4. Tra
inin
g
obj
ecti
ves
,
seq
uen
ce
of
acti
viti
es
and
ass
ess
me
nt
pro
ces
ses
are
dis
cus
sed
wit
h
trai
nin
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g
par
tici
pan
t(s)
.
5. Sys
tem
atic
app
roa
ch
to
trai
nin
g is
und
ert
ake
n to
me
et
spe
cifi
c
nee
ds
of
trai
nin
g
par
tici
pan
t(s)
.
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LO3. REVIEW TRAINING

Assessment Contents Conditions Methodologie Assessment

Criteria /Resoutces s Methods
1. Part  Im The  Lec  Observ
icip po studen ture ation
ants rta ts/train -  Intervie
are nc ees disc ws/ques
enc e must ussi tioning
our of be on  Evaluati
age ev provid  Rol on of
d to al ed e- reports
self ua with play submitt
eval tin the /sim ed
uate g followi ulati  Written
perf pr ng: on tests
orm og  Cas
anc ra  Tra e
e ms inin stu
and  M g dies
are et ma
as ho teri
for ds als
impr of  Ref
ove ev ere
men al nc
t ua es
are tin  Ha
iden g nd
tifie pr out
d. og s
2. Part ra  Pro
icip ms ject
ants  Pe or
’ rfo wo
rea rm rk
dine an acti
ss ce viti
for re es
ass vie  Re
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ess w cor
men an ds,
t is d log
mon an bo
itore aly oks
d sis ,
and rep
assi ort
stan s
ce an
is d
prov oth
ided er
with so
the urc
coll es
ecti of
on inf
of or
evid ma
enc tio
e n
for ab
sati out
sfac the
tory trai
perf nin
orm g
anc
e.
3. Trai
ning
is
eval
uate
d
agai
nst
obje
ctiv
es
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in
the
cont
ext
of
self-
ass
ess
men
t,
parti
cipa
nt
feed
bac
k,
sup
ervi
sor
com
men
ts
and
mea
sure
men
ts.
4. Trai
ning
deta
ils
are
reco
rde
d
acc
ordi
ng
to
ente
rpris
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e
and
legi
slati
ve
req
uire
men
ts.
5. Res
ults
of
eval
uati
on
are
utili
zed
to
guid
e
furt
her
train
ing.

LO4. PROVIDE OPPORTUNITIES FOR PRACTICE

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1.  Im The  Lect  Observa
tic por studen ure- tion
e tan ts/train disc  Intervie
op ce ees ussi ws/ques
por of must on tioning
tun ev be  Rol  Evaluati
itie alu provid e- on of
s ati ed with play reports
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are ng the /sim submitte

pro pro followi ulati d
vid gra ng: on  Written
ed ms  Cas tests
to  Me  Tra e
en tho inin stud
sur ds g ies
e of mat
tha ev eria
t alu ls
the ati  Ref
par ng ere
tici pro nce
pa gra s
nts ms  Ha
ac  Pe ndo
hie rfo uts
ve rm  Pro
the an ject
co ce or
mp rev wor
on ie k
ent w acti
s an viti
of d es
co an  Re
mp aly cor
ete sis ds,
nc log
y. boo
2. ks,
ety rep
of orts
me and
tho oth
ds er
for sou
en rce
co s of
ura info
gin rm
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g atio
lea n
rni abo
ng ut
is the
im trai
ple nin
me g
nte
d
to
me
et
the
ind
ivi
du
al
ne
ed
s
of
par
tici
pa
nts
.
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UNIT OF COMPETENCY : ESTABLISH AND CONDUCT BUSINESS

RELATIONSHIPS

MODULE TITLE : ESTABLISHING AND CONDUCTING

BUSINESS RELATIONSHIPS
MODULE DESCRIPTOR : This module deals with the skills and knowledge required
to manage business relationships with customers or
suppliers within a tourism or hospitality context. It focuses
on the relationship building and negotiation skills.

NOMINAL DURATION : 6 hours

QUALIFICATION LEVEL : NC III
SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Establish and conduct business relationships

LO2. Conduct negotiations

LO3. Make formal business agreements

LO4. Foster and maintain business relationships

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LO1. ESTABLISH AND CONDUCT BUSINESS RELATIONSHIPS

Assessment Contents Conditions Methodolog Assessment

Criteria /Resources ies Methods
1. Rel  Typ The  L  Observ
atio es students/tr e ation
nshi of ainees c  Intervie
ps form must be t ws/ques
are al provided u tioning
esta agre with the r  Evaluati
blis eme following: e on of
hed nts - reports
in a  Esta  Writing d submitt
ma blis materia is ed
nne hing ls c  Written
r and  Refere u tests
that buil nces/ha s
pro ding ndouts si
mot busi  Relatio o
es nes nship- n
goo s building  R
dwil cont and o
l acts negotia l
and  Con tion e
trus duct activitie -
t ing s with a p
bet suc range l
wee ces of a
n sful individu y
the busi als with  S
ent nes whom i
erpr s the m
ise, neg candida u
its otiat te has l
cust ions an a
om  Co actual ti
ers mm or o
and unic potenti n
sup atio al
plier n busines
s. skill s
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2. Tru s relation
st and ship.
and tech
res niqu
pect es
are  Inter
built pers
in onal
busi skill
nes s
s
rela
tion
ship
s
thro
ugh
use
of
effe
ctiv
e
com
mu
nica
tion
skill
s
and
tech
niqu
es
3. Opp
ortu
nitie
s to
mai
ntai
n
reg
ular
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cont
act
with
cust
om
ers
and
sup
plier
s
are
iden
tifie
d
and
take
n
up.

LO2. CONDUCT NEGOTIATIONS

Assessment Contents Conditions Methodolog Assessment

Criteria /Resoutces ies Methods
1. Ne  Profe The  L  Observ
goti ssion students/tr e ation
atio al ainees c  Intervie
ns busin must be t ws/ques
are ess provided u tioning
con negot with the r  Evaluati
duc iation following: e on of
ted s - reports
in a proce  Writing d submitt
bus dures materi i ed
ine  Effect als s
ss- ive  Hando c
like negot uts/bro u
and iating chures s
prof skills  Sales s
ess and kit/port i
ion techni folios o
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al ques  OHP/c n
ma  Prese omput  R
nne nting er/LCD o
r a  Relatio l
wit propo nship- e
hin sal/B buildin -
the usine g and p
rele ss negoti l
van propo ation a
t sal activiti y
cult prese es with  S
ural ntatio a i
con n range m
text skills of u
. individ l
2. Ne uals a
goti with ti
atio whom o
ns the n
are candid
con ate
duc has an
ted actual
in or
the potenti
con al
text busine
of ss
the relatio
curr nship.
ent
ent
erp
rise
mar
keti
ng
foc
us.
3. Be
nefi
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ts
for
all
part
ies
in
the
neg
otia
tion
are
ma
xim
ize
d
thro
ugh
use
of
est
abli
she
d
tec
hni
que
s
and
in
the
con
text
of
est
abli
shi
ng
lon
g
ter
m
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rela
tion
shi
ps.
4. Fee
dba
ck
and
inp
ut
fro
m
coll
eag
ues
are
inc
orp
orat
ed
into
the
neg
otia
tion
.
5. The
res
ults
of
neg
otia
tion
s
are
co
mm
uni
cat
ed
to
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app
rop
riat
e
coll
eag
ues
and
sta
keh
old
ers
wit
hin
the
app
rop
riat
e
tim
efra
me
s.

LO3. MAKE FORMAL BUSINESS AGREEMENTS

Assessment Contents Conditions Methodologi Assessment

Criteria /Resoutces es Methods
1. Ag  Imp The  Le  Observ
ree orta students/tr ct ation
me nce ainees ur  Intervie
nts of must be e- ws/ques
are con provided di tioning
co trac with the sc  Evaluati
nfir ts/ following: us on of
me MO si reports
d A  Writing on submitt
in  Pre material  R ed
wri pari s ol Written tests
tin ng  Referen e-
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g con ces/Ha pl
usi trac ndouts ay
ng ts/  Sample  Si
for MO agreem m
ma A ents ul
l  Leg and ati
co al contract on
ntr issu s  C
act es  Comput as
s in er e
an pre st
d pari ud
in ng y/
ac con wr
cor trac itt
da ts en
nc ex
e er
to cis
ent es
erp
ris
e
req
uir
em
ent
s.
2. Ap
pro
pri
ate
ap
pro
val
s
for
all
as
pe
cts
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of
for
ma
l
agr
ee
me
nts
are
ch
ec
ke
d
an
d
obt
ain
ed
in
ac
cor
da
nc
e
wit
h
ent
erp
ris
e
pro
ce
dur
es.
The need for
specialist
advice in the
development
of contracts
is identified
and sought
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where
appropriate.

LO4. FOSTER AND MAINTAIN BUSINESS RELATIONSHIPS

Assessment Contents Conditions Methodolog Assessment

Criteria /Resoutces ies Methods
1. Infor  Le The  L  Observ
matio gal studen e ation
n iss ts/train ct  Intervie
need ue ees u w/quest
ed to s must r ioning
maint in be e  Evaluati
ain the provid - on of
sound pe ed with di reports
busin rfo the s submitt
ess rm followi c ed
relatio an ng: u  Written
nship ce s tests
s are of  Wri si
pro- obl ting o
active iga mat n
ly tio eria  R
sough ns ls ol
t, in  Ref e
revie the ere -
wed co nce pl
and ntr s a
acted act  Ha y
upon.  Bu ndo  S
2. Agree ildi uts i
ments ng  Sa m
are an mpl ul
honor d e at
ed ma agr io
within int ee n
the ain me  C
scope ing nts a
of rel and s
indivi ati con e
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dual on trac st
respo shi ts u
nsibili ps d
ty. y
3. Adjus
tment
s to
agree
ments
are
made
in
consu
ltation
with
the
custo
mer/s
upplie
r and
infor
matio
n is
share
d with
appro
priate
collea
gues.
4. Relati
onshi
ps
are
nurtur
ed
throu
gh
regul
ar
conta
ct.
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UNIT OF COMPETENCY : PLAN AND SCHEDULE ROUTINE MAINTENANCE,

REPAIRS AND MODIFICATIONS

MODULE TITLE : PLANNING AND SCHEDULING ROUTINE

MAINTENANCE, REPAIRS AND
MODIFICATIONS
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to plan and schedule maintenance,
repairs and modifications to fixtures, furniture and
equipment that may be found in guest rooms and public
areas of accommodation establishments. It does not
cover the supervision of personnel carrying out specific
job requirements

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC III
SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Determine job requirements

LO2. Allocate and order resource requirements

LO3. Schedule work

LO4 Document work order where required

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LO1. DETERMINE JOB REQUIREMENTS

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Need  Job The  Lectur  Wr
for types studen e/disc itte
replac  Stan ts/train ussion n
ement dard ees  Demo tes
or indus must nstrati t
repair try be on/role  Pr
is time provid play act
asses alloc ed with  Hands ica
sed or ation the -on l
confir s for followi  Video tes
med routi ng: viewin t
in ne  Writ g  Ob
accor repai ing se
dance rs, mat rv
with main eria ati
nature tena ls on
of nce  Ref  Or
fault, and ere al
type modi nce qu
of ficati s est
equip ons  Ha ion
ment/f  Conti ndo ing
ixture, ngen uts
and cy  Me
econo facto nus
mic rs
feasib  Sche
ility. dulin
2. Existi g
ng meth
warra ods
nties  Com
and pany
servic requi
e reme
agree nts
ments  Duty
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are of
check care
ed to  Com
establ muni
ish if catio
any n,
identif inclu
ied ding
maint liaiso
enanc n,
e repor
requir t
ement writin
is g,
cover cons
ed by ultati
such on,
docu inter
ments pers
3. Wher onal,
e listen
requir ing,
ed, an ques
estim tionin
ate g,
and gaini
quote ng
are feed
provid back,
ed, givin
detaili g
ng infor
work mati
to be on
carrie  Read
d out ing
and and
costs inter
4. Appro preti
val for ng
work plans
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is and
receiv speci
ed in ficati
writin ons
g from  Alloc
appro ating
priate work
perso  Meth
nnel odica
5. Detail l
s orga
relatin nizati
g to on of
acces work
s to  Probl
site em-
and solvi
specifi ng
c site  Time
requir man
ement age
s are ment
organi  Priori
zed tizati
and on of
confir work
med  Basi
with c
releva num
nt erac
perso y
nnel skills
6. Labor,
tools
and
equip
ment
requir
ed for
the
job
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are
clearl
y
identif
ied

LO2. ALLOCATE AND ORDER RESOURCE REQUIREMENTS

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Allocat  Job The  Lectur  Wr
e and types student e/discu itte
order  Stan s/traine ssion n
resour dard es  Demon tes
ce indus must stratio t
requir try be n/role  Pr
ement time provide play act
s. alloc d with  Hands- ica
2. Labor ation the on l
is s for followin  Video tes
sched routin g: viewin t
uled e  Writ g  Ob
to be repai ing ser
availa rs, mat vat
ble maint eria ion
when enan ls  Or
requir ce  Ref al
ed for and ere qu
work. modif nce est
3. Equip icatio s ion
ment/f ns  Han ing
ixture  Conti dou
requir ngen ts
ed for cy  Me
job is factor nus
check s
ed to  Sche
ensur dulin
e g
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availa meth
bility, ods
and  Com
order pany
ed in requi
advan reme
ce of nts
needs  Duty
where of
requir care
ed.  Com
4. Tools muni
and catio
equip n,
ment inclu
requir ding
ed for liaiso
job n,
are repor
check t
ed to writin
ensur g,
e cons
availa ultati
bility, on,
and interp
organi erson
zed al,
and listen
order ing,
ed in quest
advan ionin
ce of g,
needs gaini
where ng
requir feedb
ed ack,
5. Where givin
requir g
ed, infor
detail matio
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s of n
job  Read
are ing
clearl and
y interp
comm reting
unicat plans
ed and
and speci
organi ficati
zed ons
with  Proje
conce ct
rned plann
depart ing
ments  Alloc
ating
work
 Meth
odica
l
orga
nizati
on of
work
 Probl
em-
solvi
ng
 Time
mana
geme
nt
 Priori
tizati
on of
work
 Estim
ating
Basic
numeracy skills
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LO3. SCHEDULE WORK

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Wor  Job The  Lecture  Wri
k typ student /discus tte
sch es s/traine sion n
edul  Sta es  Demon tes
es nda must stration t
are rd be /role  Pr
ma ind provide play act
de ustr d with  Hands- ica
to y the on l
max tim followin  Video tes
imiz e g: viewing t
e allo  Ob
pro cati  Writ ser
duct ons ing vat
ivity for mat ion
and rout erial Oral
me ine s questioning
et rep  Ref
com airs ere
pan , nce
y mai s
req nte  Han
uire nan dou
me ce ts
nts. and  Me
2. Tre mo nus
nds difi
in cati
cust ons
om  Co
er ntin
nee gen
ds cy
are fact
iden ors
tifie  Sch
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d edu
bas ling
ed met
on hod
dire s
ct  Co
cont mp
act any
and req
wor uire
kpla me
ce nts
exp  Pro
erie ject
nce. pla
General nni
trends in the ng
food market  Allo
are identified cati
and applied to ng
the workplace wor
k
 Met
hod
ical
org
ani
zati
on
of
wor
k
 Pro
ble
m-
sol
vin
g
 Tim
e
ma
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nag
em
ent
 Pri
oriti
zati
on
of
wor
k
 Esti
mat
ing
 Bas
ic
nu
mer
acy
skill
s
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UNIT OF COMPETENCY : CONTRIBUTNG TO THE

IMPLEMENTATION OF
EMERGENCY PROCEDURES
MODULE TITLE : CONTRIBUTNG TO THE
IMPLEMENTATION OF EMERGENCY
PROCEDURES
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to contribute to the implementation
of planning and response procedures for emergencies.
The module assumes that expert advice will be available
in identifying potential emergencies and in formulating
the response plans.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Identify potential emergencies

LO2. Identify options for initial response

LO3. Plan initial response procedures

LO4. Implement initial response procedures

LO5. Contribute to post event activities

LO6. Monitor emergency response

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LO1. IDENTIFY POTENTIAL EMERGENCIES

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Kno  OHS  Wri  Lect  Wri
wled hazar tin ure tten
ge ds g  Dem test
of and ma onstr  Pra
OH stand teri ation ctic
S ards als  Hand al
haz  Type  Re s-on test
ards s of fer  Ob
and emer en ser
stan genci ce vati
dard es s on
s is  Relev  Ha  Ora
appl ant nd l
ied stake out que
to holde s stio
iden rs nin
tify  Reso g
cau urces
ses need
of ed
pote durin
ntial g
eme emer
rgen genci
cies. es
2. Inpu  Emer
t of gency
stak equip
ehol ment
ders  Com
is munic
sou ating
ght with
on perso
iden nnel,
tifyin mana
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g ger
pote and
ntial speci
eme alists
rgen in a
cies. range
3. App of
ropri situati
ate ons
spe and
ciali under
st press
advi ure
sers  Cond
and ucting
eme basic
rgen traini
cy ng in
age organ
ncie izatio
s nal
are emer
iden gency
tifie proce
d dures
and  Gath
liais ering
ed and
with analy
to zing
iden infor
tify matio
cau n and
ses data
of from
pote differ
ntial ent
eme sourc
rgen es to
cies. identif
4. A y
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risk possi
regi ble
ster emer
is genci
dev es
elop and
ed any
to defici
iden encie
tify s in
pote respo
ntial nse
eme  Analy
rgen zing
cies infor
and matio
their n and
cau data
ses. from
a
numb
er of
sourc
es to
priorit
ize
action
s
durin
g
respo
nse
 Orga
nizing
recor
ds
and
other
infor
matio
n and
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data
relev
ant to
emer
genci
es
 Plann
ing
own
and
staff
action
s to
ensur
e
prepa
redne
ss
includ
ing
cond
ucting
equip
ment
inspe
ctions
,
traini
ng
and
liaiso
n with
appro
priate
perso
nnel,
and
priorit
izing
action
s in a
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range
of
emer
gency
circu
msta
nces
 Worki
ng
with
intern
al
and
exter
nal
perso
nnel
in
establ
ishing
prepa
redne
ss
and
in the
mana
geme
nt of
an
emer
gency

LO2. IDENTIFY OPTIONS FOR INITIAL RESPONSE

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Maj  OHS The  Lect  Wri
or hazar student ure tte
typ ds s/traine  Dem n
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es and es must onstr test

of stand be ation  Pra
em ards provide  Han ctic
erg  Type d with ds- al
enc s of the on test
ies emer followin  Ob
are genci g: ser
cat es vati
ego  Relev  Writi on
rize ant ng  Or
d stake mat al
2. Acti holde erial qu
ons rs s esti
req  Reso  Ref oni
uire urces eren ng
d to need ces
con ed  Han
tain durin dout
or g s
limit emer
pot genci
enti es
al  Emer
em genc
erg y
enc equip
ies ment
are  Com
ide muni
ntifi catin
ed g
3. Acti with
ons perso
req nnel,
uire mana
d to ger
limit and
effe speci
ct alists
on in a
gue range
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sts, of
per situat
son ions
nel, and
pro under
pert press
y ure
and  Cond
the uctin
env g
iron basic
me traini
nt ng in
are organ
ide izatio
ntifi nal
ed. emer
4. A genc
risk y
regi proce
ster dures
is  Prep
dev aring
elo and
ped prese
to nting
ide effect
ntif ive
y repor
pot ts
enti  Gath
al ering
em and
erg analy
enc zing
ies infor
and matio
thei n and
r data
cau from
ses differ
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. ent
sourc
es to
identi
fy
possi
ble
emer
genci
es
and
any
defici
encie
s in
respo
nse
 Analy
zing
infor
matio
n and
data
from
a
numb
er of
sourc
es to
priorit
ize
actio
ns
durin
g
respo
nse
 Orga
nizin
g
recor
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ds
and
other
infor
matio
n and
data
relev
ant to
emer
genci
es
 Plann
ing
own
and
staff
actio
ns to
ensur
e
prepa
redne
ss
inclu
ding
cond
uctin
g
equip
ment
inspe
ction
s,
traini
ng
and
liaiso
n
with
appro
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priate
perso
nnel,
and
priorit
izing
actio
ns in
a
range
of
emer
genc
y
circu
msta
nces
 Worki
ng
with
intern
al
and
exter
nal
perso
nnel
in
estab
lishin
g
prepa
redne
ss
and
in the
mana
geme
nt of
an
emer
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genc
y

LO3. PLAN INITIAL RESPONSE PROCEDURES

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Res  OHS The  Lect  Wri
ourc hazar student ure tte
es ds s/traine  Dem n
avai and es must onstr tes
labl stand be ation t
e ards provide  Han  Pra
and  Type d with ds- ctic
req s of the on al
uire emer followin tes
d genci g: t
for es  Ob
imm  Rele  Writi ser
edia vant ng vati
te stake mat on
resp holde erial  Or
ons rs s al
e  Reso  Ref qu
are urces eren esti
iden need ces oni
tifie ed  Han ng
d durin dout
Acti g s
ons emer
req genci
uire es
d to  Emer
cont genc
ain y
or equip
limit ment
pote  Com
ntial muni
eme catin
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rge g
ncie with
s perso
are nnel,
iden mana
tifie ger
d and
2. Em speci
erg alists
enc in a
y rang
equi e of
pme situat
nt is ions
che and
cke unde
d to r
ens press
ure ure
serv  Cond
icea uctin
bilit g
y, basic
acc traini
essi ng in
bilit orga
y, nizati
clea onal
nlin emer
ess genc
and y
corr proce
ect dures
loca  Prep
tion. aring
and
prese
nting
effect
ive
repor
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ts
 Gath
ering
and
analy
zing
infor
matio
n and
data
from
differ
ent
sourc
es to
identi
fy
possi
ble
emer
genci
es
and
any
defici
encie
s in
respo
nse
 Analy
zing
infor
matio
n and
data
from
a
numb
er of
sourc
es to
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priorit
ize
actio
ns
durin
g
respo
nse
 Orga
nizin
g
recor
ds
and
other
infor
matio
n and
data
relev
ant to
emer
genci
es
 Plan
ning
own
and
staff
actio
ns to
ensur
e
prep
ared
ness
inclu
ding
cond
uctin
g
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equip
ment
inspe
ction
s,
traini
ng
and
liaiso
n
with
appr
opriat
e
perso
nnel,
and
priorit
izing
actio
ns in
a
rang
e of
emer
genc
y
circu
msta
nces
 Work
ing
with
intern
al
and
exter
nal
perso
nnel
in
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estab
lishin
g
prep
ared
ness
and
in the
mana
geme
nt of
an
emer
genc
y

LO4. IMPLEMENT INITIAL RESPONSE PROCEDURES

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Acti  OHS The  Lect  Wri
ons hazar student ure tte
for ds s/traine  Dem n
initi and es must onstr tes
al stand be ation t
resp ards provide  Han  Pra
ons  Type d with ds- ctic
e s of the on al
are emer followin tes
doc genci g: t
ume es  Ob
nted  Rele  Writi ser
and vant ng vati
disp stake mat on
laye holde erial  Or
d rs s al
2. Ow  Reso  Ref qu
n urces eren esti
role need ces oni
and ed  Han ng
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role durin dout

of g s
staff emer
in genci
eme es
rge  Emer
ncy genc
resp y
ons equip
e is ment
kno  Com
wn muni
and catin
impl g
eme with
nted perso
. nnel,
mana
ger
and
speci
alists
in a
rang
e of
situat
ions
and
unde
r
press
ure
 Cond
uctin
g
basic
traini
ng in
orga
nizati
onal
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emer
genc
y
proce
dures
 Prep
aring
and
prese
nting
effect
ive
repor
ts
 Gath
ering
and
analy
zing
infor
matio
n and
data
from
differ
ent
sourc
es to
identi
fy
possi
ble
emer
genci
es
and
any
defici
encie
s in
respo
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nse
 Analy
zing
infor
matio
n and
data
from
a
numb
er of
sourc
es to
priorit
ize
actio
ns
durin
g
respo
nse
 Orga
nizin
g
recor
ds
and
other
infor
matio
n and
data
relev
ant to
emer
genci
es
 Plan
ning
own
and
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staff
actio
ns to
ensur
e
prep
ared
ness
inclu
ding
cond
uctin
g
equip
ment
inspe
ction
s,
traini
ng
and
liaiso
n
with
appr
opriat
e
perso
nnel,
and
priorit
izing
actio
ns in
a
rang
e of
emer
genc
y
circu
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msta
nces
 Work
ing
with
intern
al
and
exter
nal
perso
nnel
in
estab
lishin
g
prep
ared
ness
and
in the
mana
geme
nt of
an
emer
genc
y

CONDITIO
NS:
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LO5. CONTRIBUTE TO POST EVENT ACTIVITIES

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Oth  OHS The  Lectu  Writ
er hazar students re ten
pers ds /trainee  Dem test
onn and s must onstr  Pra
el in stand be ation ctic
seco ards provide  Hand al
nd  Types d with s-on test
resp of the  Ob
ons emer followin ser
e genci g: vati
pha es on
se  Relev  Writi  Ora
are ant ng l
iden stake mate que
tified holder rials stio
and s  Refe nin
sup  Reso renc g
port urces es
ed. neede  Han
2. Cont d dout
ribut during s
ions emer
are genci
mad es
e to  Emer
debr gency
iefin equip
g ment
proc  Com
esse munic
s. ating
with
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perso
nnel,
mana
ger
and
speci
alists
in a
range
of
situati
ons
and
under
press
ure
 Cond
ucting
basic
trainin
g in
organi
zation
al
emer
gency
proce
dures
 Prepa
ring
and
prese
nting
effecti
ve
report
s
 Gathe
ring
and
analy
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zing
inform
ation
and
data
from
differe
nt
sourc
es to
identif
y
possi
ble
emer
genci
es
and
any
defici
encie
s in
respo
nse
 Analy
zing
inform
ation
and
data
from
a
numb
er of
sourc
es to
prioriti
ze
action
s
during
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respo
nse
 Organ
izing
recor
ds
and
other
inform
ation
and
data
releva
nt to
emer
genci
es
 Planni
ng
own
and
staff
action
s to
ensur
e
prepa
redne
ss
includ
ing
condu
cting
equip
ment
inspe
ctions
,
trainin
g and
liaiso
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n with
appro
priate
perso
nnel,
and
prioriti
zing
action
s in a
range
of
emer
gency
circu
mstan
ces
Working with
internal and
external
personnel in
establishing
preparedness
and in the
management of
an emergency

LO6. MONITOR EMERGENCY RESPONSE

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Respo  OHS The  Lect  Wr
nses haza student ure itte
to rds s/traine  De n
emerg and es mon tes
encies stan must strat t
are dard be ion  Pr
monit s provide  Han act
ored  Type d with ds- ica
for s of the on l
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efficie emer followi tes

ncy genc ng: t
and ies  Writ  Ob
timelin  Rele ing ser
ess in vant mat vat
consul stak eria ion
tation ehol ls  Or
with ders  Ref al
stake  Res ere qu
holder ourc nce est
s and, es s ion
as need  Ha ing
appro ed ndo
priate, durin uts
specia g
list emer
advise genc
rs and ies
agenc  Eme
ies. rgen
2. Result cy
s of equi
monit pme
oring nt
re  Com
docu muni
mente catin
d and g
promp with
tly pers
and onne
appro l,
priatel man
y ager
report and
ed to spec
mana ialist
gers s in
and a
key rang
perso e of
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nnel. situa
3. Areas tions
for and
impro unde
veme r
nt in pres
respo sure
nse  Con
are ducti
identifi ng
ed basi
and c
recom traini
mend ng in
ations orga
made nizat
for ional
impro emer
veme genc
nt y
proc
edur
es
 Prep
aring
and
pres
entin
g
effec
tive
repo
rts
 Gath
ering
and
anal
yzin
g
infor
mati
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on
and
data
from
differ
ent
sour
ces
to
ident
ify
poss
ible
emer
genc
ies
and
any
defic
ienci
es in
resp
onse
 Anal
yzin
g
infor
mati
on
and
data
from
a
num
ber
of
sour
ces
to
priori
tize
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actio
ns
durin
g
resp
onse
 Orga
nizin
g
recor
ds
and
other
infor
mati
on
and
data
relev
ant
to
emer
genc
ies
 Plan
ning
own
and
staff
actio
ns to
ensu
re
prep
ared
ness
inclu
ding
cond
uctin
g
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equi
pme
nt
insp
ectio
ns,
traini
ng
and
liaiso
n
with
appr
opria
te
pers
onne
l,
and
priori
tizin
g
actio
ns in
a
rang
e of
emer
genc
y
circu
msta
nces
 Wor
king
with
inter
nal
and
exter
nal
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pers
onne
l in
esta
blishi
ng
prep
ared
ness
and
in
the
man
age
ment
of an
emer
genc
y
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UNIT OF COMPETENCY OBSERVE AND MONITOR

PEOPLE

MODULE TITLE : OBSERVING AND MONITORING PEOPLE

MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to observe and monitor people to
maintain security, taking appropriate action to prevent
loss or damage to property and/or personnel.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC III
SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Prepare to monitor/observe

LO2. Monitor authorized access areas

LO3. Monitor movement of people and materials

LO4. Respond to unlawful or suspicious behavior

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LO1. PREPARE TO MONITOR OBSERVE

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Ass  Relev The  Lectu  Writ
ign ant students re ten
me nation /trainees  Demo test
nt al or must be nstrati  Pra
inst local provided on ctic
ruct laws with the  Hand al
ions  Assig following s-on test
are nment :  Obs
con instru erva
firm ctions  Writi tion
ed releva ng  Oral
with nt mate que
sup stake rials stio
erio holder  Refer ning
r s ence
2. App  Obser s
ropr vation  Hand
iate and outs
equ monit
ipm oring
ent  Follo
to wing
und instru
erta ctions
ke  Interp
assi erson
gn al
me comm
nt is unicat
sele ion
cte  Probl
d em-
and solvin
test g
ed.
 Identif
3. Loc
icatio
atio
n of
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n is suspic
est ious
abli behav
she ior
d to
ma
ximi
ze
obs
erv
atio
n of
site
targ
et

LO2. MONITOR AUTHORIZED ACCESS AREAS

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Aut  Relev The  Lectu  Writ
hor ant students re ten
ize nation /trainees  Demo test
d al or must be nstrat  Pra
acc local provided ion ctic
ess laws with the  Hand al
are  Assig following s-on test
as nment :  Obs
are instru erva
mo ctions  Writi tion
nit Relev ng  Oral
ore ant mate que
d stake rials stio
by holder  Refer ning
ca s ence
me  Obser s
ras vation  Hand
2. Aut and outs
hor monit
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ize oring
d  Follo
acc wing
ess instru
are ctions
as  Interp
are erson
mo al
nit comm
ore unicat
d ion
by  Probl
per em-
so solvin
nn g
el  Identif
icatio
n of
suspic
ious
behav
ior

LO3. MONITOR MOVEMENT OF PEOPLE AND MATERIALS

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Un  Relev The  Lect  Wri
att ant student ure tten
en natio s/traine  Dem test
de nal or es must onstr  Pra
d local be ation ctic
ite laws provide  Hand al
ms  Assig d with s-on test
are nmen the  Ob
mo t followin ser
nit instru g: vati
ore ction on
d s  Writi  Ora
an relev ng l
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d ant mat que

ch stake erial stio
eck holde s nin
ed rs  Refe g
2. Are  Obse renc
a is rvatio es
cor n and  Han
do monit dout
ne oring s
d  Follo
off wing
an instru
d ction
poli s
ce  Interp
not erson
ifie al
d com
wh muni
ere catio
un n
att  Probl
en em-
de solvin
d g
ite  Identi
ms ficati
are on of
un suspi
der cious
sus beha
pici vior
on

LO4. RESPOND TO UNLAWFUL OR SUSPICIOUS BEHAVIOR

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Co  Rele The  Lect  Wri
mm vant student ure tten
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itm natio s/traine  Dem test

ent nal es must onstr  Pra
of or be ation ctic
an local provide  Han al
offe laws d with ds- test
nse  Assig the on  Ob
or nme followin ser
beh nt g: vati
avi instru on
or ction  Writi  Ora
whi s ng l
ch Rele mat que
con vant erial stio
stit stake s nin
ute holde  Ref g
s rs eren
an  Obse ces
offe rvatio  Han
nse n dout
is and s
ide monit
ntifi oring
ed  Follo
2. Pro wing
of instru
of ction
co s
mm  Inter
itm pers
ent onal
of com
the muni
offe catio
nse n
is  Probl
obt em-
ain solvi
ed ng
3. Lev  Identi
el ficati
of on of
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app suspi
ropr cious
iate beha
res vior
pon
se
is
ide
ntifi
ed
in
acc
ord
anc
e
with
app
lica
ble
law
s
pert
aini
ng
to
the
sur
veill
anc
e
ope
rati
on
4. Hel
p of
coll
eag
ues
is
enli
ste
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d in
the
ope
rati
on
as
req
uire
d
5. Rel
eva
nt
aut
hori
ties
are
noti
fied
if
req
uire
d
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UNIT OF COMPETENCY : ESCORT, CARRY AND

STORE VALUABLE ITEMS
MODULE TITLE : ESCORTING, CARRIYING AND STORING
VALUABLE ITEMS
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required for transport and carrying of
valuables. It does not include the competencies required
for transport of valuables within an armored vehicle.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC III
SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/trainees must be able to:

LO1. Prepare for escort assignment

LO2. Undertake escort

LO3. Store valuables

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LO1. PREPARE FOR ESCORT ASSIGNMENT

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Assi  Equ The  Lectu  Writ
gnm ipm student re ten
ent ent s/traine  Dem test
requ req es must onstr  Pra
irem uire be ation ctic
ents d to provide  Hand al
are co d with s-on test
iden mpl the  Ob
tifie ete followin ser
d the g: vati
and assi on
clari gn  Writi  Ora
fied me ng l
whe nt. mate que
re  Ass rials stio
nec ign  Refe nin
ess me renc g
ary nt es
2. Res pro  Han
ourc ced dout
e ure s
requ s.
irem  Ass
ents ess
are me
ass nt
ess and
ed mo
and nito
obta ring
ined of
acc fact
ordi ors
ng whi
to ch
assi ma
gnm y
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ent affe
instr ct
ucti the
ons saf
3. Ade ety
qua and
cy sec
of urit
reso y of
urce the
s esc
appr ort
opri bot
ate h
to prio
the r to
assi and
gnm duri
ent ng
is its
conf con
irme duc
d t.
 Ob
ser
vati
on
skill
s in
ide
ntif
yin
g
the
likel
y
sou
rce
of
risk
s.
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LO2. UNDERTAKE ESCORT

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Poten  Eq The  Lect  Wri
tial uip student ure tte
threat me s/traine  Dem n
s/prob nt es must onstr test
lems req be ation  Pra
during uir provide  Han ctic
assig ed d with ds- al
nment to the on test
are co followin  Ob
identif mpl g: ser
ied ete vati
and the  Writi on
acted ass ng  Or
upon ign mat al
accor me erial qu
ding nt. s esti
to the  As  Ref oni
situati sig eren ng
on nm ces
prese ent  Han
nted pro dout
and ced s
assig ure
nment s.
instru  As
ctions ses
2. Escort sm
is ent
undert an
aken d
in a mo
calm nito
and rin
profes g
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sional of
mann fact
er ors
accor whi
ding ch
to ma
assig y
nment aff
instru ect
ctions the
saf
ety
an
d
sec
urit
y of
the
esc
ort
bot
h
pri
or
to
an
d
dur
ing
its
con
duc
t.
 Ob
ser
vati
on
skil
ls
in
ide
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ntif
yin
g
the
like
ly
sou
rce
of
risk
s.

LO3. STORE VALUABLES

Assessment Contents Conditions Methodologies Assessment

Criteria /Resoutces Methods
1. Appr  Eq The  Lect  Wri
opria uip student ure tten
te me s/traine  Dem test
locati nt es must onstr  Pra
on req be ation ctic
and uire provide  Hand al
stora d to d with s-on test
ge co the  Ob
for mpl followin ser
valu ete g: vati
able the on
s is ass  Writi  Ora
ident ign ng l
ified me mat que
upon nt. erial stio
reac  Ass s nin
hing ign  Refe g
desti me renc
natio nt es
n pro  Han
2. Valu ced dout
able ure s
s are s.
turne  Ass
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d ess
over me
to nt
desi and
gnat mo
ed nito
pers ring
onne of
l or fact
depo ors
sited whi
in ch
stora ma
ge y
area affe
as ct
appr the
opria saf
te or ety
acco and
rding sec
to urit
assig y of
nme the
nt esc
instr ort
uctio bot
ns h
3. Turn prio
over r to
and/ and
or duri
deliv ng
ery its
of con
valu duc
able t.
s is  Ob
ackn ser
owle vati
dged on
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by skill
appr s in
opria ide
te ntif
pers yin
onne g
l and the
recor likel
ded y
sou
rce
of
risk
s.