Week 1-Lesson 1-OM
Week 1-Lesson 1-OM
1|P age
efficiency and effectiveness, believing that they have the same meaning. However,
these two concepts are different.
Efficiency – is the ability to maximize output with minimum input. It is often
referred to as “doing things right”, and seeks to limit the wasted input which is costly
for a business.
Effectiveness – is the capacity to attain an intended objective or result. It is often
called as “doing the right thing.” The intention is to meet the desired goal regardless
of the amount of input required.
2|P age
Psychology can help managers foster closer relations and better
communication with employees. Improved communication, in turn, enables
managers to better assess their employees, determine their strengths and
weaknesses, and guide them toward personal and professional development.
Psychology also aids managers in gauging and analyzing customer satisfaction and
external business environment, enabling them to carry out decisions.
Ecosystems
Business ecosystem consists of a group of firms that provide related
products and services. The emergence of business ecosystems has resulted in
improvements and innovations in industries. A good example is the collaboration
between telecommunication firms, media, and technology to disseminate information
to the public.
3|P age