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TRAI Channel Selector App User Guide

This document provides a user guide for the TRAI Channel Selector App. The app allows subscribers to view and edit their TV channel subscription. It guides users through a multi-step process of logging in, viewing their current plan, editing channels, getting an optimized recommendation, submitting the request, and checking the status. The app aims to help subscribers reduce their monthly bill by optimizing their channel selection.

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Shresth Sanskar
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52 views

TRAI Channel Selector App User Guide

This document provides a user guide for the TRAI Channel Selector App. The app allows subscribers to view and edit their TV channel subscription. It guides users through a multi-step process of logging in, viewing their current plan, editing channels, getting an optimized recommendation, submitting the request, and checking the status. The app aims to help subscribers reduce their monthly bill by optimizing their channel selection.

Uploaded by

Shresth Sanskar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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​TRAI Channel Selector App​ ​

User Guide

1. Flash Screen: ​When Channel Selector App in mobile is opened below flash screen appears.

2. Login ​Screen​: Subscribers (you) need to enter their Registered Mobile Number OR
Subscriber ID or Set Top Box Number.
​TRAI Channel Selector App​ ​
User Guide

3. Get OTP and Validate OTP: ​If you have entered the correct ​Registered Mobile Number
OR Subscriber ID or Set Top Box Number, then you will be prompted to enter OTP. You
shall receive OTP through SMS or displayed on your TV screen, sent by your DTH/Cable
Provider. OTP shall be valid next 5 minutes only.

4. View Subscription Summary:


a. All the subscriptions which are tagged with the same mobile number shall be
shown on this screen. Click on the Set Top Box number which you wish to
view and change the subscription.
​TRAI Channel Selector App​ ​
User Guide

b. Upon selecting Set Top Box in above screen (4.a) or if you have entered
through subscriber ID OR Set Top Box Number then respective subscription
will be shown.

Check details of your existing subscription plan like Subscriber Id, No. of
Bouquet, Total No. of Channels (includes total channels of bouquet and in
alacarte-Paid/Free), No. of Individual Channels (includes only alacarte-
Paid/Free channels), Subscription activation date, Subscription Value / Month
& Balance amount in your account.
c. Upon clicking on View My Plan on the above screen (4.b) , the details of your
current subscription will be shown.
​TRAI Channel Selector App​ ​
User Guide

5. Edit Subscription:-
a. Upon click of the red edit button, details of your existing subscription will be
shown i.e. subscribed (Bouquets/Channels). The channels/bouquets can be
removed by clicking on the red (X) button. BY clicking on (>) button details
of channels present in the bouquet can be viewed.

b. If you want to search any particular bouquet/channels, please enter bouquet/


channels name in the search bar located at the top-right corner of the screen.
c. Check the green (+) icon to add Bouquet/ Channels.
d. Then click Submit button to proceed
6. Filter and Sorting:
a. Filter- ​Click on Filter to view channels/bouquets by Language, Quality ( HD-
High Definition & SD-Standard Definition) and Channel Pack (Bouquet, Base
pack, Free Channels and Paid Channels
b. Sort- ​Click on Sort button to arrange channels/bouquets by Price (High to
Low or Low to High) and by Name (Alphabet- A to Z or Alphabet- Z to A
​TRAI Channel Selector App​ ​
User Guide

7. Summary: Edit Subscription (View changes made to the subscription)


a. Current Subscription- Bouquet/Channels: You can view the details of
bouquets/channels which were present in your existing subscription.
b. Removed Bouquet/Channels : You can view the details bouquet/channels
which were removed from existing subscription
c. Newly Added Bouquet/Channels :You can view the details of
bouquet/channels which were newly added in your subscription
d. View new estimated Total subscription Value/month on the left bottom of the
screen and this price is inclusive of tax.
e. Click on the Optimize button to proceed.

8. Optimization: ​The App will suggest an optimum configuration i.e. combination of


Channels/Bouquet based on consumer’s selection so as to reduce total monthly bill.
a. If your selection is already optimized, which means the App can’t suggest a
better solution than your selection then you will get the message “Your
channel selection is already Optimized”.
b. If Your selection is not optimized which means the App has a better solution
than your selection then you will land up on the summary page.
c. Click on price/month to see details of price breakup and click on Optimized
Channels/Your Selected Channels hyperlink to view details of
channels/bouquet.
d. Your savings: “ How much amount you are saving if you are opting for an
optimized solution”.
​TRAI Channel Selector App​ ​
User Guide

e. Select any one radio button (Optimized Pack or Your Selection) through
which you want to proceed and want to set your new subscription and click on
Continue.

9. Set Subscription:
a. Depending on choice to proceed by selecting any one radio button (Optimized
Pack or Your Selection) through which you want to proceed and want to set
your new subscription, you will be able to check details of the final
bouquet/channels which shall be in your modification request.
​TRAI Channel Selector App​ ​
User Guide

b. View Subscription Charge/Month, upon clicking (i) icon details of total


channels breakup and price breakup of your final selection will be listed.
c. Click on Add Free Channels (Left most bottom) to add more Free to Air
channels in the same range of NCF (Network Capacity Fee) without paying
any extra charges:
i. App will allow you to select a number of Free to Air Channels within
the same range of NCF.
ii. Click on the checkbox in respect to Channel Name to select those
channels.
iii. Then click on the Add button to add these channels in your new
subscription request.

d. View Final Subscription list of Bouquet / Channels


​TRAI Channel Selector App​ ​
User Guide

e. Click on the Proceed button to submit the final change subscription request
with your DTH/Cable operator. Upon successful submission of request your
DTH/Cable operator shall respond acknowledgement no and will show it to
you in the App.

10. Check Change Subscription Status:-


a. To view Change Subscription Status, Click on burger menu (sidebar menu)
and Click on Check Change Subscription Status. You will be able to view the
status of the last request made with your DTH/Cable operator.
b. Status the last submitted request can be-
i. Active- Your request has been activated by DTH / Cable Operator
ii. In Progress- Your request is in progress with DTH / Cable Operator
iii. Rejected- Your request has been rejected by DTH / Cable Operator,
due to various reasons. In this case you need to contact your
DTH/Cable operator directly.
c. Also till the time your previous request has status- In Progress, you will not be
able to submit another change subscription request.
​TRAI Channel Selector App​ ​
User Guide

11. Burger menu (sidebar menu):


a. You will be able to view other options:
● Privacy Policy
● Disclaimer
● Feedback: ​This option will open the default email App on your mobile
phone for you to share the feedback.
● FAQs
● About & User Guide

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