Respondent Id Name Gender Age

1 Mohit Mathur Male 25

2 Akshay Mittal Male 40
3 Ayush Ritolia Male 27
4 Siddhika Sarawagi Female 29
5 Shrey Agarwal Male 19

6 Saurabh Male 24

7 Shradha bhalotia Female 24

 8 Shubham tyagi Male 25

9 Yash Dogra Male 23

10 Anupam Anand Male 24

 11 Female 28

Saumya
12 Gaurav Male 31
13 Pallav Male 26
14 Ankit Male 26
15 Bhunisha Female 27
16 Sidra Qureshi Female 26
17 Nitya Singh Female 28

Anuradha Gupta Female 29

18
19 Utkarsh Bansal Male 24
20 Roli Gupta Female 28
21 Debparna Saha Female 28
22 Imtiyaz Ali Male 26
23 Jyotish Raman Male 26
24 Mayuri Sarmah Female 30
25 Tuhin Manna Male 28
26 Rohan Goswami Male 26
27 Dr. Krishna Lakhmani Female 28
28 Chanda Lakhmani Female 28
29 Ridhi Jain Female 26
30 Nikhil Gupta Male 27
31 Viral Patel Male 27
32 Henika Hirani Female 30
33 Bhautik Male 25
34 Yash Shah Male 22
35 Saahil Ahir Male 24
 1. First of all, can you please introduce
Educational
Yeah.
yourself, Okay, so name,
your my name your is age
Mohitand Mathur.
your I
Qualification Iamam25Akshay
years Mittal.
qualification old. Myaqualification
I am
details? civil engineering is that I
MBA am a post-graduate.
graduate. from I've done master's in
Surely. So,Apartmy name that, I have
is Siddhika completed
Sarawagi.
computer
my post application.
graduation I'mSymbiosis
from working in Bangalore
IT
MCA I'm
So, amyself
qualified
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I love I'm doing
traveling and
qualification,
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ownAgarwal.
amdifferent
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CA, CS going places, that is19
myyears
interest.
experience.
am a studentCurrently I'm working with
in Delhi Technological University
B.Tech (pursuing) MasterCard.
and right nowSo, we year
in 3rd deal in all kinds
pursuing of
electronics
accounting advisory and
and communication engineering. such kind of
services.

I am saurabh currently pursuing my second

MBA
year in MBA from IMT. i live in delhi.

My name is shradha. I completed my

graduate
graduation last year and that's it.
 So as far as my age is concerned, I'm 25 right
now. I'm presently a student of management
MBA in Goa Institute of management. And as far as
my work experience is concerned, I have
worked for two years and that is it about,

No problem. So my name is Yash Dogra and

MBA I'm currently 23 year old and pursuing my
MBA so I am a student.

I’m a student of Goa Institute of Management

and pursuing PGDM
MBA
apart from this I am a resident of Jharkhand
 I am Saumya Goswami, I am 28 years old
Engineering & Okayand
so,I have
hi mydone
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is Bhunisha scienceI am
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and currently I am working
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Chhattisgarh, majorly knownfor Kantar.
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Okay.
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education
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as a corporate service manager. So last one
year I'm taking care of entire HR for all the
employees and currently and working as a HR
manager in the same organisation.

So my name is Anuradha Gupta, I am 29 years old

and my profession, I'm a doctor working in a
MBBS
government hospital in Delhi and now working with
the critical care team.
 my name is Utkarsh Bansal and I'm 24 years of
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ISo,
Sowas mylucky
last enough
basically, um, myand
vacation lastI visit
was, planned was atospontaneous
uh, unfortunately Bhutan, last year,
I believetrip to uh,
oneGoaI went
and in half
to
November,
Europe
years for a2019
before. trip
So,of and it was
approximately
I visited thata wonderful
place 15with to 20 trip.
my days.friends,Um,so, butuh, I'mifaI like
Um,you
person
tell regarding
who
all pros hospitality
is always
and cons, like,whatyou
as well I think
know, as, uh, is, uh,
keen uh, on uh, it depends.
planning
basically I for
visited I prefer
that
Yeah,
Airbnb
vacations. so
so see,
that
And in
wewe 2013,
live byI completed
generally ourselves
do two my
and
to 12th.
we
three get So,a after
trips, better
mostly that I India.
was
experience.
in
place
pursuing because of scenery,civil obviously, you know, and, uh, the
So,
Last
environmentwantmy
I time itmore
wasengineering,
and experiences
planned
the for Europe
culture, I
engineering
andjust more
wanted
from
fromindependence,
long
to see
Agra.
and the
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um,atofthat
weculture
kind of
particular
2. When in
because
executed time,
was
it. some theforguest
those
last timeparticular
houses youwe went four
do not months,
for vacation
get thatI did notofwhere
and
kind travel
Bhutan,
anywhere because
from my I've heard
hometown. that And Bhutan then is a
during peaceful country. So,
was
Uh, I it—describe
went
independence,
Okay. So,my on alast
my uh, (positive
vacation
there
trip in
were
I booked and
December
some
from negative and
expectations
SOTC wasmy
itpoints,
and MBA,
hospitality,
tothat
everythingMumbai
were that
was was
India
not like
because
from 2018 reason
toyear.
2020, for
inwent visiting
those Bhutan
particular was that only, and coming
service
during
fulfilled.
actually newetc)?
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very I preferred
great. WeIt wasthat from
I
very use 27th
well Airbnb, totwo
planned 31st.years,
like I've
and Iused
righttraveledit
from in to day
my
the
to cons,and
places like,alluh, the coming
places to
werecons, nearby,I havethe to think
state about,
ofMumbai coming to
Karnataka.
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previous
of the positive
arrival, international
till the points
day were,
oftravel
departure, I would
also. So, say
everythingI love that, that uh,because
was perfectly we was are
planned
cons,
Okay. so yeah,
So, Evenanother people place are was not, I
Kerela.believe The theyname are bit,
ofthe theuh, you
place can
is
decorated
independent
by SOTC. really
enough nicely.
the and And,
timelines there um,
in are
the because
no during
expectations
itinerary were new
from
mentioned myyear, side,
like,
say,
Munnar. yeah, So there
that are noI such
place traveled negative inChristians
the points
year of Bhutan.
2018, People
most
so
what I of the
don't
time get
youpeople
disappointed
would in have
Mumbai that
your arethis
breakfast,is the best
what andpart.
timeitinwasOctober
And
you like
I due
have,
need ortouh,
to
over
November, there are I don'tnot remember
interested ifthe Indian,
date Indian tourists
exactly, but it are visiting
was
Christmas
like
leave different
from and
the new year,
choices,
hotel. like,
Every everything
uh,
X the,
and Y the was way
factors decorated
I feel
were I really
live.
taken care nicely.
of by
their
somewhere place. Becausearound the thingorthat
October November.Indians will So, throw
during garbage
the 2toyearsover
So,
my it wasIagent,
Actually,
travel a
can'tgreat thinkvacation,
very of any
carefully but
negative
andthe minutely.
minuspoints points
because
Um, were
I, Ias due
the trip
specifically was
there.
of myhave So,
MBA basically
I travelled their thinking
forlike,
around is not
2 times so good
amost
year. as, per me,
protest
marvelous
don't going and
much onallin India
ofwentnegative during uh,
points that
more time,
about than expected,
the of theagent,
travel places
uh, and were
which all I
because what they, what they are doing, they are comparing all
closed
were
hired. and
positive
The we could
only. Uh, not we like, um,
planned mostour of
days the places
really wellwereand closed
utilized,
the, uh, all only thing was,
the tourists withum, each you other.know, They sometimes
don't know, you,like when there
and,
uh, our uh,time.
we couldn't
Uh, alongso visitall itof
like Gateway of India was closed early
you
are are traveling
different kinds ofwe got
people great
your
all over food.
family India. Uh,
or we got
something
Some goa to great
like
Bhutan place
that, you
justto
and
stay.
need weWe
to couldn't
be had very enoughvisit it.rest,
careful about, so everything
uh, what, was
what positive
food or and
what like
things we
to enjoy their life. And some go to Bhutan to see the culture. So
The
hired
you hospitality
a car,
are having, was
a rental or whichgreat.
car from Uh,the
market it was airport
you really
prefer nice.
itself, soInothing
right-wingerslike, I felt was
shopping
basically, yeah, when I visited Bhutan, there were some hotels
welcomed
negative
or something as in I
such.think
Mumbai.
like that.i went
The
So, in
in 2019
placethat I in
was
manner, Octoberstaying,
as to Dubai.
that
SOTC also
was welcomed
more that
which did not allow to stay. I don't know why they were saying
me onlyreally
generic, negative
nicely.
rather thing
thanAnd was
there
being the
were
personbudget. no It is very
issues
specific, regarding
like expensive.
they that.
picked So,
out thethe
we are not allowing any Indian tourists to come and visit because
only
locations thing
where that we is was,
can was
stop for budget
food or was it
something was a planned
was, you trip.
know,
of various circumstances.
Although
not basedusually on our Icuisine. don't plan Maybe them, that butwas it wasbecausea family trip foreign
of the , a seven
day trip in which we stayed
land or something, but otherwise overall, I'd say it was good. mostly in four star hotels including
atlantas. Experience was good but flexibility was lost because
everything was planned and I mean, they was fixed. You have to
go to this place on this stage in time.

I went for the vacation. We had a family trip last year. We went to
North Delhi, and places adjoining it. it was quite good
It was good. With family. Anything is good. And since we've had,
we had never been to the place, we pre-booked, everything in
advance. They, from the time we board daily station to the
returning, but we got a cab to the station, which dropped us to the
hotel, which again, and then the receptionist, I though test helped
us with the places where we can go in Delhi. We went to various
places in which the receptionist suggested, I guess, we booked
hostels through make my trip or, or oyo hotels. I don't remember
exactly either of the two. It was quite good actually, if, uh, without
planning, if, uh, just suppose without planning, we would have
proceeded. I didn't think that a planned, trip would have been this
good and memorable
so as far as I recall, uh, when I was working in Hyderabad, I went
to a beach in Andra pradesh called Suryalanka , so that was
somewhere around two days, And, uh, so that was the last trip I
could recall it's was around two years back.Okay. Sure. Okay. So, I
went with a couple of my friends who are my colleagues back in
that company. So we were around the six to seven members. So,
and the place, the beach was around 400 kilometres, uh, from my
place in Hyderabad. Right. So, what we did was we took a cab out
from zoom and, uh, that was a overnight journey. So, it took us
around six to seven hours and we went to the beach in early
morning, say 4:30 to 5:00 AM. And any kind of online booking was
not done. So, we, uh, inquired through a mutual friend about how
about staying there and which person to contact. Once that we got
the contact information we booked the lodge for staying there and
the lodge experience, if I were to describe, it was quite a good
experience. Uh, there itself rooms were clean, neat, and clean,
and, uh, though they were not providing eating services, but yes,
we can order, or we can bring from so nearby hotels were there.
So, we did. So as far as place is concerned, it was a very decent
and very calm and serene. So, we enjoyed it. Two days of
spending there, we enjoyed a lot. We went to the beach; the sole
purpose of the visit was to enjoy at the beach. So, we went there,
enjoyed, and we saw a couple of other destinations as well. And
overall my experience was very good. So, uh, yes, that is about,
uh, that particular day.

Oh, my last vacation, I think it was in Goa. I booked online

something from lemon tree, I guess that's the site, they have a
hotel chain I went there with my family and it was a really nice
experience, I think.
On a scale of 5 would say that on 3.9,or 4.
Okay. So the best thing was not many people were around and it
was really nice and close to the beach. Also the location of the
hotel was nice and it’s architecture was also good.

I think it was approximately one and a half years back. I went to

Guwahati. With some of my family members. Although the period
was very short. It was about only two to three days.
Yes, definitely. I think there was no negative aspects as such
everything. I liked about the places. Although I was living the hotel
which was of my relative the aura of that place was quite good the
natural beauty, the people surrounding me everything was quite
good.
 Alright! So the last I went was , we went on a family trip in October
2019, and that was a trip for Rajasthan. So we covered- we tried
covering most of the places in the trip. So we had done a
transportation and everything we had arranged by ourselves and
we Yes. covered so, myplaces last tipstarting was sometime from Jaipur, wayso back we itmoved was uh- form it was Jaipur a
tosolo Udaipur bike then trip towe Tamil covered Nadu. Chittorgarh,
so I startedwe from covered Bangalore Jaisalmer, itself, we I
Oh,covered by that Jodhpur
uh- I and
think(chuckle) coming
work in Bangalore and from there I went to Coimbatore, toyou the positives
mean before negatives,
COVID I would
situation
So
say,
because
Well the
in terms
uh-
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yeah,
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Country lawn as area.
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it wasuse,
good.they do it
in the land itself. So, and there was concept of no vegetarian. There was
this concept that a given not given are supposed to kill any animal, so
non vegetarian, which was prohibited. So for a week, we were only eating
green vegetables and whatever was available in that place. People were
really good. Really kind and soft-spoken, they took very good care of us
time to time food supply and all the regular day to day stuff that we, we
did like a hot water for bathing and the food, a proper stay which has a
good firehouse and a warm blanket provided us with warm blankets. And
the tourist agent that that we hired the provided us three cars for the local
sightseeing. And Tawang has a very, very big Monastry. So our entire
one day was given to look around them and know about the, about its
history and how the religious and spiritual beliefs affect the people around
it, how the monks living there started living there, and it was a peaceful
experience. So we did spend days there, and we were very happy with
the choices. Then we went to Darang that is a place where the longest,
basically a small town near Assam. They've been more pros than cons,
like the only few very few what should they see? I mean, we didn't have
any negative point. When we were on the trip, it was all less, more than
planned journey. Everything that was pre decided. What I didn't like was
the time management cause they were almost 10 people in the group
with whom I was travelling and somehow time management was absurd,
but it's half of it because someone was getting ready in time and some
are not so places. And a bit out of the schedule. Other than that, I don't
find anything.
was
thrilling nicely spaced out, uh,
experience because you know, when you are yeah,
days. The hospitality,and. whenRegarding it comes to journey the hoteland was experience,
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main
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and then that do was themy thingsexperience so specially, in AuliI
mean generally what people do is People research and book
everything from the scratch and from the base location that is, uh,
a bit they can develop.
3. In a year, how many times you go for a trip /
destination?
Like a long vacation for 4-5 days just once a year,
Yeah,
maybe so see,trip
a short in 2013,
to some I completed
farm housemy 12th. So, aft
or something
that
I do for
twoamaximum.
day or twoFor
thatvacation,
is, that can
I gohappen
to Goa once or
or maybe
twice a year, but for four or five days, it's
Kerela, maybe Kerela. Goa I go for two times, two generally
once
Um, aa year.
timesmy average
year and has been
Kerela likelike at least three trips in a
once.
year.
Usually I go once or twice a year. Not more than that,
or, and, uh, at least I go once.

two to three times.

Not quite often. That's why we were so planned before

moving middle of visiting two places in India. It's not
quite often, like we take trips one, two, three, two to
three years once we take the trip. Okay. Yeah. But
earlier when we used to go, the, these hotel bookings
were not available. So at that time used to face many
problems with respect to when the go to the place we
want to visit after reading the station so much has been
used to start with respect to where, where will we go?
And similar with respect to hotels major.
But it is quite easy now. Not just make my trip on oyo.I
mean, videos so that Tom's providers, the service that
we booked the entire journey or wherever we are going
to, wherever we are planning to go, everything we can
plan beforehand. So that's very good, that's a very
positive point actually.
So, uh, it depends. So as of now, I'm based in goa. So
the entire duration, it's a vacation in itself, but, uh, since
when I was working in Hyderabad for two years, so we
can miss once in six months. Uh, it's a good idea for
me in particular. So one thing, when you're working and
when you're a student, it depends like once in a two
months, period of time. So it depends what kind of life
stage you are at.

One or less than one I think.

You know here it's not that I go for vacation in a year

depends whenever I am free or whenever I want to I
don't have work then only I go for vacation so it could
be twice or once in a year. but I'm not sure what

usually depends there's no concrete.

Yes, it depends on a Time Factor basically.

yeah twice or once

 So, in general, I think right now I do mostly domestic
travelling only. I have not done a lot of international
traveling. So, I try to cover around 4 places in a year.
And out of these, mostly 3 places would be which are
closer to where I am staying. So I am staying in
Bangalore right now. So I try to cover places- which
are- which I will be able to reach overnight or so and I
can spend the weekend or may be a long weekend
uh- I mean, it depends on what I am doing. Say- say
there
Uh- I would and Isay canitbe back accordingly.
depends on the mood Forofonemy of the
friends
I'm studying I have, I have a lot of time uh- available.
trips, I tryyeah
(chuckle) to plan
because a longer trip which
generally istoa go
may be a
But probably, uh- if I have, that is like-
if I have my onway
a trip I
week
you havelong to trip
make or athem10 day trip in aeverybody
available- year and that shouldonebe I
would probably go on a vacation once a month! for
available because dowe once go awith
year yeah.
our friends only, like we
three days, not -not a long vacation. I would prefer to
have
go oncouple
a vacationof good friends who
every- go mostly- so u want
I generally
to- let’s say plan for
thrice a like 5every
year. I to
travel-
month,
6 tripssomea yearshort
of, but vacation
means due liketo
and a place-
something or to a place
another I go nearby.
for 3 to Uh-
4 most- most
only(chuckle).
before
So, I this
probably like-aCOVID
for
place me,withsituation
comfortsomealways(chuckle)
scenic comes and Ias
beauty. try to cover
the
I don't first
like
as much Someas are
of just
South planned
India but never
because from gone.
Bangalore
option!
Frankly
So
to go tospeaking I don't
resorts-with travel
I don'tthe like
much
family
because
to it's
bookonly
I
a possibleneed
room in once proper
a resortin a
there
planning
or and are very
stayso uh- means
I almost
indoors. Isay
like you
two
to can
to
go get
three
out. lotsto
months
I like ofenjoy
weekend
tooutside
plan
the
month/once
getaways- a year.
you And
like, if I'm
intravel. planning,
Bangalore like I'm
like within living
300-400
and then only
my home I go
and with forterrain.
the friends,Yeah. So,
thenI we'll,
should if wesaycan not more
have a
kms
than
I guess
one
lots
three
or two
of
from places
times
in past
a year in
three are
a there.
year-
withtofriends, three
four year So yeah,
to four
so trends,
depends
we go
times
I would in
say year
in a
a year.
on everybody'sthree
for 3 times andoriffour onetimes of our
there orfriend
like is getting frustrated
that. Okay.
not.
uh-, he will come up with some plan and we will plan it
accordingly(chuckle). So can’t go more than three
times but yeah definitely three times in a year.

Since we always made sure that twice a year really take

trips, but since 2018 onwards, the last trip was to Tawang. I
was studying after that soI didn't go anywhere after that.
2020 was all about COVID. So I didn't get any chance to get
out. So right now I'm not, I haven't taken any trips.
It is usually three times that we usually plan along with trips.
We usually have small trips, like 300 to 400 kilometer drive
Ithat can
try to be inataleast
move month,
fourbut when
times it comes
a year to long days
to somewhere forora
eight and then
Um, I think once a minimum, a unit
break.three times a year.
sometimes twice, but like,
I'm talking about solely a travel purpose, not any, um,
like
Youoffice
can say trips, so once
three times,or twice maximum
Uh, So since the last two years In mysmallMBA thing since
Um, mostly we also gotwo
you can say, um, to uh,
like, three,in a year,trips a bigand of, one
um,
At2019.
major
uh,least I haven't
trip
Like,four of Minimum
uh, Ifor traveled
would
a long a
seven
saydurationlot,
or means to but
10 prior
days. to that
notbenecessarily,
I will I used
going for, um, It to
has travel a lot and I've been to Delhi and I have been to
only to be long
once trips.and
in a year It mayfor be a one day
a weekend tourtripI,or
I goa night
like
Bangalore
trip also.two,
So. soand
So you for work
generally and
I targetbeing in Delhi, there are
around can take it, uh,four
as to threefiveinbut I
a year.
places
would saynearby.
5 is notSo for example
every time possible. in Bangalore
But Yeah, there at is
least Not
If youfour
count much
considering of Gokarna
international.
our small international
trips also, then I haven't
trips traveled
also be
it may . twice or
It's not very far, so
internationally. I have
Domestically, beeni'dtosay
thrice. Gokarna
at leasttwo times
twice a
anyear.
in the last from 2016, 2018. I've
It's like after every six months you need that traveled a lot and
visitedwhich
break, a lot at of places,
I'dtimes
say about is so itonce
might
important. or be
So, around
twice. I see, two three to
times
So, uh, normally infour
a year, times in for
domestic
a year
TwiceI go
atraveling.
year.
a yearone or two trips, one
would
Generally be something
take your yearly that I go,trip like,
out of I like
state [adventure
or out of the
travelling very much] so
country. And two to three months, we take once in a year, I goa for
tripthearound
tracking.
the [some destinations like that].
Yeah. I go for a trip, uh, at least three times, threefourth
Gujarat and generally every Sunday or every or
night.
four Uh, we
times a go around
year. Okay. kutch exploring our own area.
It's not like, uh, I must say it's not like that. I tend to, uh,
at
It'sleast onceuh,
not like, in Iamust
year.say Okay.it's not like that. I tend to, uh,
at least once in a year. Okay.
in every trip, uh, whatever I have taken. So, for example,
I, uh, last one was specifically outside India. So that was
the main reason we went for the entire end to end client
itinerary. But, uh, wherever we have taken trips, which is
within India, uh, even, even then we have always taken
assistance from the travel agent. For example, I
mentioned
I4.likeDotoyou itabout
do prefer my
independently
to usetrip, tourist
which
because was to the
in
services Lehor Ladakh
last threeortoa
tour
year
four times that I've travelled probably during myIndia,
before,
independently? so that one, even though it wasn't MBA we, or
we knew that, uh, if we want to, we
even in my drop year, I did it with my family members or can plan ourselves
Yeah,
with myI prefer
independently friends. independent
and,
So andwe didkeep ittours. I do as
it things
independently. a bit weofItwant
research
was to.all But,
that
but
Iplanned what
you all
know places
how, need
how
by the family members
travel independently. theto be
life
I search online covered
is, you
or the and and
know,
friends then
itselfprefer
you
I book I
areand no
independent
always occupied
tourists, noon
everything tours.
third with
myparty I don't
own.wasyour want
job.
involved.
I don't any
And tourist
then if
prefer going through services.
you wantanyto go
on a trip, you don't want
type of travel agency or something. to spend a lot of time planning
Um,
and thenI would I prefer
figuring outtourist
which services
is the travel, if I'mwhich
goingisabroad or
the travel
ifvendor,
I'm going on a trip in India, I would
which will provide me car, which, which hotel I like to travel on my
own.
should go for. So, we generally look out for options, which,
which have a kind of plan I tell you. But then if we ask
them to include, include any specific requirement of ours,
so we took that Leh-Ladakh trip from make my trip, and
then we asked them to do customization based on our
timing of arrival or the hotel requirement, et cetera, et
cetera. Okay. So, we, we, we, travelled from Pune to
Delhi on ourI own,
Personally, preferthat was our
to travel own timings,as
independently, which
I toldweyou,
decided. We booked our tickets
I'd give you the flexibility to go anywhere you want. on our own. But, right
from Delhi to Ladakh, and then back to Delhi, everything
was planned by make my trip. We asked for the
customizations.

Independently? No. Fixed tourism. Like I'm with the group.

No, we go, we searched places. We asked people around,
which is the place, which is good to explore. We Google
sometimes the places must visit and we go independently
and mostly I've taken trips with my family
Yes. It's largely dependent on the group you're traveling
with. So this thing that you're telling that the booking, the
entire package and all this, this thing works when you go
with, with your family and all right. But yeah, mostly,
mostly it's not specifically to that. And if you want to make
your own accommodation, it generally happens when you
are going out with your friends and all right. So it's not
hard and fast that this thing happened with these
particular, uh, friends versus your family members. So
mostly I, I started my, uh, I'm concerned. I generally don't
go for packages and I, I tried to find contacts and dig up
more about the location myself and explore on my terma.
Okay.

Well, it depends. Sometimes I do pick up a package if I

am staying for a less period of time, less number of days
and I know I have less time, so I will just pay and book the
package, but if I have more number of days, then I would
rather explore it myself.

I prefer to choose independently, but I think the past

couple of years wherever I went.
I used some of the sites. for booking hotels booking other
things but before back if you see before two years back,
I've never used a site
 vendors, and we arranged a traveller for us. And we were
around 13-14 people traveling, so we arranged a traveller
for that purpose and we decided on the route maps and
everything - by you know- by trying out different routes-
which will work for us in the best way so that the fuel
consumption is less as well as it is budget efficient for us.
Correct! So for that matter we did a lot of research and we
set it on the traveller which was giving us the best
possible price. Then in terms of the stays, we looked for
different sorts of places and since we were not planning
on a very extravagant sort of a thing since it was a family
trip, we wanted to keep it medium budget for everybody.
So, we did a lot of research there as well and so yeah that
Uh-wayTourist
Uh-we in had service
past done I have as in used
everything likethe MMT and service
tourist
independently. all those uh-websites?
Obviously, but it
Uh-
No-no-no,okay tourist services. Yeah, it was a popular option-I
was more work- since it was a lot of work to lookI for
personally not
and independently,
honestly I did like
not uh-
like theI wouldservice, say means take
mean
like tourist
the when I used
services
whole package to - ‘Tripadvisor’,
like when
thing Ibecause
was a‘MakeMyTrip’
kid,there andisI awas like andgoing
a lot
places and since you are going with the family, you need
out,
of timelikeconstraint
on vacation
‘Thrillophilia’ sites
that and
for
I my father
getting
don't like the was
during locationsbooking,
travel which
like, like if are
Idoing
wish
to be more cautious of the kind of places you will choose.
all
famous
to wait the uh- and all the
for whybookings,
it is famousmaybe for, - we
like used
uh- I to
wouldchoose read a
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looking forview different I wantdeals to- I in want
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to spendplaces service.
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quality yeah,
points
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time for my
that
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and
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justplaces want I would
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just,
and
certainWhoa,
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guidelines- you isservices
know ready
certain just to are
go go
booking
So intobasically
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and way.
what
actually Even
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those people restaurants,
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living
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have thoselike
that taxi
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everything something.is provided
on our own. It's a Andand
locally yeah
I think
availablepretty
thatinended happy
every up with
city.giving that! us
experience to meet check
new
more liberty in terms of how we wanted to travel, the kind out
people, in MMT
to learn that culture and
everything,
Yeah but in aBecause
definitely! place liketour a say, I'm going to Sikkim
independently uh-save or not,
I don’t
ofmaybeplaces I'mwe going wanted
to Goa toorchoose,
Gokarna asnow welloras a it did
place like that,us
some like
bucks that as much.
well. Yeah.
which is more friendly in sort of a different way than I would look
for to book it online, maybe from looking to have the
TripAdvisor, Make my trip or something like that.

We do seek tourist agencies because at times we need to make

sure that the thing that we are deciding is up to the Mark or not
with the, I mean, obviously we will be new to the place, but we
have less of the idea. So any suggestions, any add ons to what
we have planned will be a good point. So we made sure that we
have considered taking help from tourist agencies.
 When it comes to longer trips usually have our own way. We
book tickets or flights or railways through online platform, but
when it comes to, and even though hotels as well, it was by
chance
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Uh, no. I travel independently. I do not prefer to research.
Weekends!
Yeah, so weekends Specific are reasonalways is that
myyou are free on
preference. That that
is day,
5. You like
basically, if to travel
you have on long
you're weekends
going on Mondayor weekdays?
and coming
because now I had the student life and for the student, only
back on Friday, that five days are like a, of no use then. You
the weekends are
Generally, wefree because the rest of the days we areto
have to go trips on vacation take, it isyou
and generally
have tomore
come than
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filled
five with
days. assignments
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weekend plus the
days are
Iactivities. just
include weekends wastage, you're going on Friday and you
weekdays. So,So, I used toinget
obviously,
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thatSaturdays
start,
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we prefer and to
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holid
are coming
Sundays. So,on a Monday, then, uh, the weekends i.e.
our journey
Saturday and on,ISunday,
used
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you
on those
thatparticular
can gosoanywhere we get, days.
you
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as the
saturday
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you know,
like to travel packing and
that the weekends
on weekends. everything.
The reason So,
areisthe we tend
free time
because to start
for
I usually
our journey
businessmen
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family Sundays
because
and myI dad or maybe
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refer Monday
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areSaturdays
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and Sundays.
travel we
with me So get
whenlike two
for Ime, days or Saturday
it'sweekends.
go on I just go to It's and
alsoeasierSunday
go out forfrom to do
them.
shopping, packing or travel to a midway
Pune, if I'm going from Pune to Goa, I just go to go on location, something
like that. morning and come back by Sunday night.
Saturday

So basically I go for weekdays because it is less crowded and

you'll find a better deal on the hotels. And so yes, that works
for me.

No, no. We plan for 12, 13 days while we one, once we plan
going somewhere, it is mostly for 12 to 13 days.
At the present stage of your life. So I'm a student right now.
So weekends or weekdays works fine with me. I mean, if we
can contribute to skip classes and, uh, arrange for our trip, it's
well and good. It works on weekdays also, but when you're
working in corporate, then I don't think weekdays plans are
successful. So weekends are something that we look for.

I think I would prefer weekdays more than the weekend. And

you really enjoy the place in the weekdays instead of
weekends, because the local crowd also comes out in the
weekend. So it gets a bit hectic.
I prefer weekdays because I think the local people would be
busy in their jobs. Then the tourist places would be less
crowded and that’s it I think no other reason.

As I previously even explained to that. It depends upon the

time Factor. Well, I'm free. Like I am ready to explore the
places anytime you need weekends or weekdays anything is
fine with me. But there it should and the clarity the clarity
should be there that I have the option. I have the timings. So
that I can move anywhere.
 So, weekdays tend to be a little bit difficult because- I think I
prefer to travel on weekday when I am going for a very high-
end place like If I want to go to a place which is a little bit on
the luxury end and I would know that this place would offer me
a better deal in the weekday correct? So, if there is a place
like that, I would prefer to go on a weekday, but most in
general, I would prefer to travel on a weekend or long
weekend as it gives us the facility to not take leave and yeah
soUh- it isI think
easiertravelling
that wayon I would
weekdays say. Yeah.
is really I think
difficult Yeah, if you I would
are
generallyorprefer
employed you're the weekend
working, uh-andeven it has so farworking
if you're been worked or even
ifI you're
prefer studying
to travel in long weekends
well forI me.
a college, because
mean, I thinkif there
weekdays is a long you
weekend
have a lot of marked
work to indo.
theIcalendar
mean, I think according to my company.
so, preferably- I mean,
I So
can basically,
Definitely I in
say for myself weekdays
should saythat
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weekends travel
my preference because
because isuh- alwaysof-
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as well
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the sunset I because
would actually of office
just, thing
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would weekdays
want to justwill lay
around and do nothingalso and sort of that, and, you know, plan
be good.
holidays accordingly, but not so rigid that I can switch at any time. I
have to come back in two days if I have to, if I want to stay longer
than I should be you know, staying on the, so I would prefer taking
five, six, seven days a trip rather than taking a weekend trip.

Anything is fine. It depends on the work schedule. If it is

manageable, we have no problem with it. We are going on weekday
or weekends. As long as the time and the work permits, we are fine
with the week days. Like it doesn't matter if it was a weekend.
 I am Quite a moody person. That really generally that doesn't
depends on long weekends or anything like that. But yeah, if I have
a company around, which is bound by the weekend or by the, you
know, companies norms and terms, then we go for the weekend
Neutral.
else It can depends
be, you know, on timing. Its usually
weekdays as well. longer
No, no. than weekends.
In fact, I prefer
Um, not to go on the, not on the weekends because generally italone
maybe, uh, it depends if, uh,weekdays if I'm going gets
then
crowded definitely.
to the otherBut ifplacesI'm planning
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mostly work in the weekdays and that is why when we get the I will leave
go in weekdays
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I prefer
preferable. but
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Yeah. to
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two
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days. It's very spontaneous, like not much planning I do.
Uh, I prefer weekend because of holiday, okay.
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whenever I booked a hotel with oyo. There's no interference
with respect to anything, unlike a managers of other hotels
when we book it, when we don't book it pre-hand . Managers
quite often in don't interfare with respect to where we are,
where we are not and with oyo we get a facility that we can
complain about online. If the service is not good. Okay. If
this restaurant managers is not providing us with the proper
staff and accommodation, we can complain it online. So
there is no chance. The manager will also take the risk. And
cleanness is one thing which attracts most in oyo rooms. I
have taken quite a few times, so I know.
Right. So my personal choices is makemytrip and goibibo.
Mainly these two app I use for travel bookings.
, the services, I mean, it's specific to tourism thing. It's again,
I told you it's once in a six month kind of a thing, uh, when
you are in a corporate and once in two or three months
when you are a student. Uh, so yes, I generally mean that is
a deal. That is a frequency of me using the app.
More than once. Yes, yes, of course. I mean, every time I
booked something, every time I booked my flight tickets, my
hotels or lodging, anything I booked is through make my trip
followed by goibibo.
, whenever I opened the sites to book my flights or book my
hotels or tourism packages you were telling, I generally
look , for me the experience is very good using these
services. It's very good. No, I do not encounter any payment
issues either. I get a lot of choices to select from, and again,
the customer service is also, uh, great, uh, on these
platforms, you know, once you call it, they reply to you and
they are not arrogant or rude. Sometimes, sometimes it's
happened that a few of the representatives might be
arrogant to you, but means mostly they are quite friendly and
quite, uh, uh, quite customer friendly. So my experience
overall is good and decent.

when I travel I like to compare , I would open like six or

seven sites and compare all the options available. I look for
same hotels across all sites. I would pick the best option
from where I can get the cheapest deal. Yeah. But I just
explore too many options.
I have used OYO more than twice.
For me personally, I never had a very good experience with
OYO, although very low cost, but the service at the same
time, it's not there. The hotels with 4 or 5 stars are also not
upto the mark and the room would be very dirty. Also the
manager would do nothing as he has gotten the money, he
wouldn't bother to deliver it.
Although I have not used many of the sites, but I think the
three sites that I prefer and I have used are is easemytrip,
makemytrip, goibibo I think these are some of the sites that I
have used previously
I think availing those Services, I think it's very it's quite easy
actually and whenever you have any problem, I think your
problem gets resolved very easily because the receptionist
or you could call the person who is maintaining your or
checking yourself facilities. I think are quite good and well
versed and they try to solve your problem quite easy. So the
incident I remember is that when I looked the hotel I saw I
saw the pictures of the rooms and then I finally booked my
hotel. So when I went to the hotel that
the room that where allotted to me was different. I think that
has previously seen on the website. So I can just give a
complaint to the receptionist and my query was solved quite
easily. I was given the room that I already searched in or
that I had already booked it. Is
 Okay, so I would say, I have been living in Bangalore for a
long time now. I have been living there around for 6 years
and I have been an avid traveller I like to travel to places.
So, over time I have, you know, by hit and trial, I have seen
a lot of different places and I have explored different
avenues from where I can get better deals and all such
things. So, I have-you wanted to know the portal name-or-
Alright, so more generally, I have been using MakeMyTrip.
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So are there different app I'm using like a TripAdvisor make my trip
and goibibo. These are the frequent sites that I seek help from.
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arrangement that were provided at the starting of the trip was just
the way they said that it was going to, it was that like the way we
read explained. Okay. Makemytrip much of has got a discount at
times, they provide better services in a very genuine price to put
adviser gives us the fine idea of the place that we are going and
what other things we should must, must see and visit. And I
personally feel that make my trip and TripAdvisor has done a good
job. They have they have made the task easy to read somewhere.
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example
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person. So, we thereknew arethat twowe things
can trust are inthat Cambodia
person.
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um, i prefer that , um, so yes, and we talked with them
Vietnam, we get everything from party to beat places and
adventurous things . So depending on what kind of activity I
want to do, like, uh, for example, um, people pay for the group
to Bali and MALDIVES depending on the taste of different
people.
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compare goibibi and make my trip, I really prefer make my trip
because their services are good. They are reliable and
available twenty-four into seven. So yes, in that matter if I
know on like, i have to rely on them, so I'll prefer a brand
No, I try it. I likedwhich it. It'shasnot good aboutmarketa brand. I liked oyo ,I used it
value.
when it came in the market. They provided a lot. I tried it and I
liked it. And then afterwards, whenever I make plans for
anything I prefer them
I received my first service. I liked it. And then I'm reluctant to
change
I am not ready to try anything new, I'm quite more than
satisfied with what I'm getting.
At least I have a guarantee in my hand that oyo will not
disappoint me.
Brand yes, yes. Definitely. I look for offer there as well.
Package is providing me decent offers, decent cashbacks
and easy to pay kind of service. Then I definitely go for such
a platform, but now, uh, now if you see today means in today's
scenario, most other platforms are quite user friendly. In one
or two clicks, only your payment is done, and everything is
selected. And then industry your ticket is emailed
automatically to your email ID and WhatsApp also in case of,
uh, make my trip. So, uh, yes, ease of use is one of the major
factor I consider should be even more important when you
book, uh, or when your recieve such services through these
kinds of platforms.

Nothing, I guess because if a group is deciding then I don’t

think brand plays a major role.

I think brand plays an important role are because you are sure
about the brand. A sense of privacy and security a keep in
your mind that nothing would happen to your private data
where you are going you data is quite secure. I think and in
case of any problem, I think the brand image also plays a
great role because you think that your problem put the salt
very easily as compared to others other brand You are not
very easily known. tools. A quite times because I previously
even told you that I have been using this sites only for last two
years.
So before that I was not using I was just exploring on my
terms only.
 So I think it mostly does not but there have been a few states
which have been able to do it extremely well, like, like the one
I you
thinkmentioned or about Gujarat
it plays a really-really important or even rolefor that matter
because I feelthe like
Madhya Pradesh tourism,
when you go with a brand- first of all – they should value their I would say, they have done it
extremely
name and they well.should
So, justhave these 2 states,
positive points I would fromsay, all ofhave their
apparently done it in such
customers. That's why they maintain- I should say the a way that I was able to connect
value of
their with brand it. And andthat all. has
So of I made
think ame wantplays
brand to explore an importantMadhya
Oh- okay-okay, I kind get what you're saying uh- I kindrole of
Pradesh
butget I think for that matter. So, I would say yes, if done correctly,
what you're asking yeah. So I think yeah, I mean, I
I have always gone with brand only. Bus and all
booked iffrom
it with localresonates
office but me, when it definitely
it comes affects
to booking me resort
advertisements play a really a big role in- I mean in affecting
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or
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and I watch a lot of movies and sometimes you get, I mean come
ads yes
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India
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would
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try to
place travel
experiment
so
destinations,
a lot. And
seen
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affected
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means for
Gujarat by these
booking
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tourism,any things
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advertised hotel
timeI don’tor
back,asuh-
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but
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price those
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if ads,
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reviews mean,
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at to
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places
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India and thatto
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festivals Bachchan
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friend. say
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the Taj is famous
or, my
you for
decision
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hotel,
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which I know
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before,
brand Kutch andbefore
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that yeah
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anything really recommendations
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definitely to make
it depends my
it changes trip
upon my- and just
the placelikedoif
the bookings, but if I'm going
I'm travelling to somewhere else but when I see these videos I'm alone
going. and if I'm going my friends, I
want to have a sort of a budgeted, a hotel and not a luxury travel,
or ads, it makes me think like I can go to these places also.
then perhaps I would, I would just go from Airbnb or TripAdvisor. So
that And reallythen I will not
depends upon justthe don’tsort rely on that,that
of vacation then I willtodo
I want take. mySo
Google search, basis on all the
then brand doesn't really matter. So actually it's a 50 50 rate, which thing like if it’s worth to travel
to place or not because vacationif Iyou wantare to be traveling
with. to a new place,
you should take care of other things also. So I should not say
like entirely ads or these things play an important role.

It plays a vital role. The reason being since make my trip is a

conclusive of all the they have like the people who put their reviews
into the apps, this branded apps, they have a, like genuine
authentication from the places. Whereas the local tourist agents,
they, I mean, they may and must have the idea of the particular
place they are working with. I don't know I cant comment, but I
personally see that make my trip or any branded apps that we are
using. I have never been into a situation where I've been cheated or
I've been boarded with false information about the place I have
chosen to go to visit. Now authentication is important.
 book a of
budget package,
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particular brand thatisifoffering something a room happens at around to me, 3800.there's These someone soundto will
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good]
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select
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come to my mind, like, you need to be very honest with the
services and the services should be ready.
Yeah, actually what I do is, as I already told you, and as I already answered it
in one of your earlier questions, I buy all the tickets and make the travel plan
8. Do you frequently check out the offers/ packages offered by Service
on independent basis i.e., by discussing with my friends and family members
providers/ Travellers/Hotels?
and I've never
Actually, it dependsconsulted any tourism
on perception, package
but, uh, what or Iany
feelguide
is thatortheyanything.
are doingUm,a
so the
business, thing is that I make a budget and I make a rough budget that yes, Itoam
Iable
do. to
I do.bookInothing
do.this
comes
I do. I havefor
particular
free and
already
hotel at
there are
switched
this on no
particular the free lunches. of
notifications
price. And then
Soall
I
I like
checkthe the
make
fights, my
liketravel plans individually,
makemytrip and yatra. likebasically,
So I alreadyifmentioned
they're Airbnb
asking me and
that I we
make
Yes.
prices
my That
own which we
packages do.offered
are Uh,
so the,
thatbyIthe offer
these
get some factor
particular really
freedom. becomes
parties on the
Although, the
I triggers
social
do media
checkout to are
to,offers
giving
actually you one
goorahead night
and free for one night. So I do prefer, I have used that also
platforms
but
when if II don’t
was
otherany,
find
visiting I plan
websites
Goa. prefer
I
aorto
trip.
remember goSometimes
their applications.
with
I myone
got
youAnd
own.night
areif,not
free
and actually
from
then I planning
their
go with that
site, so
for
it. You don't have anything in your
particular option, which is only the cheaper one. mind, but just because you saw that offer
yeah,
No,
and Iyou I do
don'tfindprefer
check that.
themWhy
it attractive, not?
outyou,
very youfrequently.
know, you I only
try tocheck
makethem or planout out
when I'm very
something
specifically planning
and then execute it. a trip.

Yes, I do. Whenever I get free time, I do check.

I'm a price sensitive, so yeah, that’s the thing.

Whenever we make a plan, I check out every offered plan otherwise casually. I
don't
Frequently as in, uh, I don't regularly check these apps on my phone. They are
presented 24×7, 365 days. But again, whenever I have a vacation in my mind,
uh, let's say from now onwards, 10 days after I have to plan a vacation with my
friends and I start looking from today and I keep on looking through different
platforms from makemytrip to goibibo and I try to compare these, uh, the
services offered and the type of destinations which are offered on these
platforms. And again, price is also an important factor. So whichever platform
is providing me, whichever platform is more sufficient for me, I generally select
like that.

I travel very rarely so I don't bother to take on these offers that are going on.
Um, I think I would not go to the site or the packages, particularly because I am
not really interested in the package because they just restrict our movements, I
would rather book a place and will explore with the help of locals. Nothing in
particular with the site.

it's not that I always check out those the services that they provide it's
whenever that I am that I’m sure that I have to explore places or I am on a
vacation or planning a trip then I definitely search for all those options.
Otherwise, I think I don't go for that.
planning in sense if you talk about planning a sense of booking
the flights or booking the hotels, I think five to six days before I start doing all
those things.
 Okay. So, I think- like I said I prefer to take like 3-4 holidays in a year, so the
travelling which is close to my city, which is close to Bangalore, for that I do
check because it is very easy to travel right! So if there is any place which is
close by, suppose there’s Pondicherry or any such place for that matter, if
there is any good to there I do keep checking it. And so, if I'm getting
Yes, yes. definitely. something
As the long reallyweekends
good I plan andaccordingly,
many publicyes holidays are there,
when everyone is planning to go for a vacation. You know, you would find that
the places are totally packed and the amount charged by the hotels also
Honestly,
Uh- I- I no,
skyrocketed. can't I'm
So, really
say uh- bad
that
and at
I visit it.aAnd
it has lot I don't
of
happened travel doto that.
meI like
websites don't atdothe
on that.
checkout
time I tryofoffers,
to,
newbutyear.
Ilike
don'tI
do that much. I just book it. And then later on I get to know that. There were some
yeah,
didn’tifplanI have to visitas
it were
before a place,
Ioffered
was not then sureI would
likeifwe probably
will get check- check
leavedepends
on 31stthe or websites
not and
packages
Yes, Uh- dothat
I time.means,
that. So, being
like- not
I will always.
just say sometimes
If that
more I'm looking
on I so that,
this- again,
for awhenever-
like place and getright.
Itravel
even some
you Ifknow
I'm on
at
thenthat when
a very budgeted I Other
checked than it,
trip, then that,
So I I really
found
I would, I checkdon't like
everything
would actually checking
searchwas out the
booked
those things or websites
overpriced,
and I wouldif
notifications
like how related
marketing
or travel towas-that,
thing
blogs Ilike
willseeing
Iworks!
or Like nameifit you
out. But
have otherwise
such I won’t.
something Means
you will
very,
prefertoo high.
to have Like itthings,
those butwon’t
if I'mtakenot, ifthe I justpackages
of
want that or lavishly
anything.
to particular
live hotel
and allbut ofitthat,
was
always
there, I’m I not
get
don’t in
popthe up
remembermood-
or like
something
actually.the plan
like,
So, is
atokay not
the on-
now
time I won't
the
of deal be
festivals,ischecking
going
long on, it out.
are
weekend you or
that I, then I don't check. So that also depends if I'm a member of a certain brand, like
are
anything travelling
like New or are
Years you andplanning
Christmas to travel
time,
a hotel group or something like that. And that makes sense if I go to their site and you to I Goa
do and
check all
for because
any offers that and
know, Not really.
happened
coupons
book Because
a hotelwith
etc.from
so yeah,
me.thatI was
there. when
theSo planningthere is
charges
it depends.I to any
comes go plan
to
would Goa
down of my
not in trip,
atFeb
say thatthen
least onlygo
ofItoreally
2020
the I'llbehind
but
normalcheck
the I the
because
thought
offers I think
that are like that
it was
being because
not
offered thethe rest
right
thesetime
bygenerally, of the time is
togogothrough
companies totally
because
and brands time
of mywaste,
and office to go.
work
everything, Andbutcheck
and I Igo
chargeable thing. And also,
resorts and offers,
I I think that's
some
what
very good offers even
thought
and I
check will go
out afterwards.
the places thatBut are till now
being I get
updated
if I am not travelling and discuss among with my friends so u know- like- if thoseor offer
that are and
being all like
exploredif now with you
people.is
anyone want
And I trytototravel
planning see
to go toI would
what Goa
is the, orshare
anywhere!
and what,
with what So isdefinitely,
them. the not
So placetoIthat
adogreatthat.
I canextent,
go? And, but
you I checkout if something good comes up. Like I will be checking some oftothe
know, what sort of facilities are being offered to those places? Say, if I want with
Bali, then I would prefer not to go, to make my trip and Book a hotel. I would rather do
coupons
a research of my own. What is new in Bali? Which place do we need to stay there and
things like that. So I would not say that I checked out based on brand and the offers
that they're offering, but rather on the, when it is related to place, if I really want to go
to some new places that I've seen it on, maybe Instagram or like that, then I would
check it out. And then I would then based on the place I would check the offers offered
by these companies. So it's more of that.

No, not really. As long, I'm not planning to go on an trip or get aways. I made sure not
to take any of the trip or just because they have providing good offers. It doesn't mean
that I have to take that offer.
 Okay. So generally we know this, if there's any occasion or any weekend comes into,
we automatically, once we register on these websites, you automatically gets the text
message, which is saying that this is this offer either they're running by themselves or
if it's long weekend. So, you know, they just tend to give you the, Oh, you know,
Yeah.
offeringI dothis
have this habit
greedy offersofthat
checking
like, you out.know,
Not all. I have
you'll get this
this,habit of checking
this off and comeout andall,
notstay.
even just India but also international offers. I kept
So yeah. But when you get these messages, you may get, if you're stuck into on checking what particular price
and what particular date is this particular destination
something you avoided, but generally when you get these messages and if they offer is offering and what service with
service
some, provider?
you What offers, what kind of packages? seeWhat kind? Which place? What
Um, like weknow, nice
don'tkindneed discount
of to check
timing?
andbecause
All
all, you
these
tend
thingstheyto I keep
keep
their
on
website
onchecking.
sending once.
emails And or,that
youis
the case with me, I tend to see, and if I'm
know, uh, messages, uh, uh, so I think pretty much stay to that. Yeah, getting any weekend nearby, then I tend to
see,I let's
No, don't. just I seeonly
do howwhen much Iitneed is going to to be.
like if IAnd
am ifplanning
we can make a it to and
travel it or how
I thinklonga it
definitely
is going
while planning a tripatIthat check. It would save thatseemoney.
Yes,
week do.to
I or take
do. us
a IfortnightAnd, tobefore
be
uh,there
that literally
I will place.
do some saves Solot yeah.
secondary of myI often
money
research ,this, like, I canifsay
sometimes youa
oncethat
take in a on
month if I'muh,
online, having
theyoffs,mayI, charge
if I'm notyou having extra often
andI need
if youa negotiate
break. Likeon if there
that
wouldn't
you Yeah,
may have
be I do. been
able I do
to discovered
that
reduce for situation,
international
it. I would
packages have taken
because a drink
this really
year frequently
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Yes.
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frequently it, then
Iyeah.
would only sayI will see
becausesayfor the twice
offersgenerally
otherwise doIsearching
won't.
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planning this
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todefinitely
abroad Sobecause
and II,was
you
while can I was
planning aI always
twice,
working
trip. So a
I had month,
yeah, I target
myI Holidays
was checkaround
cutthese
outand4for
to 5looking
trips per year,
myself
for packages, even
so I couldif I'm
likeonly not successful,
packages in
take a certain
Pickyourtrail, places.But
give numberI generally plan.
of Holidays.
you a different activities and it's
But yeah,
really
No,
Yeah.
And the
I don't.
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I I get
events entire
what don't
that, I year
I repeatedly
used
you getIknow,
am
time
to dolooking
kept for
ison
what that,
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time butoffers
yes,
ofrather
at
the and
the those
there's
than
year never
isgoing
service the packages.
toa take
providers
right plan
timeor for something
website
with again
maybe
to, athe
and like
website two
getting
particular months
through
holiday country fromthe
packages now
and how or
different three
so that webiste,
much months
I could
you need I from
look
wind to post now
up.spend. on or
There's within
[different
And been a
youan week
website
can then I
previously
even
which have
and
customize to definitely
gives
I should direct
your book go
comparison]
it with
requirements for previous
the packages
because
to thehand itthing.
sogive
customization.thatIt'sI don't
you, not Soeasy
you Iknow,
miss tooutsearch
theonside
personally theforby
like the
side
offer.
them
Yes,
comparison
AllbecauseI do.
the time.you Not hotel.
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every I Intently
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packageyou
canbecause
customize forbut
and packages
like,we do
everything.
know, suppose get are
you, you more
notifications.
ifSo comfortable.
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may most
not knowSo, you
of spend
to them, know,
whenbut flight
lotason
a you I
can
details
said, alike,or hotel
getsightseeing,
good I'm very
deal. deals,
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loyal
will of do
[make
touch
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gettingmy
that. atrip].
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good they to you.
usually
don't
deal, then II tend
want youtoto
prefer can click
them
spend, on them
that
I want
probably toand
take a
because
spend more
Monday myand
off experience
onyou s, just
the have has
like acheck
my been for
hotels.
Saturday, veryfun.SogoodYeah,
Sunday, I doyou
theytraveling
give
and that.
then with
those
you them. So,
just and
choices
can thatout
go the
you for
Actually,
services
want to do
a weekend, I'mthe
and aclose
spontaneous,
every premium single
to yourhotelnotchlike
place. Ijust
Sodon't
orthey're plan
very my
providing.
economically
it's travel
important.So aSo
that's
priced lottowe
before,
why
test. I So
keep so
normallywhat
yeah,
on lookingIdo,
do
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don't
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do that do?
and I I
much didn't
look for really
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packageshave goesfree
if you totime,
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get
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checking.,
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deal.I canSo up
packages for a
pickyourtrail big
and is the
actually,
vacation
everything. Iduring
generally
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know, doing
again, aI never
December.
you arethe it ifgenerally
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traveling, I'muh, planning around
people totravel
travel athave
thattomonth, any
one I believe. Gives you complete details.
Ipoint. Okay.
continuously So keep it's not
on like I
checking.check and it
some, or, you know, uh [pleasing memories] and where you both do both, weekly
I visit or monthly
website, so [what
I can other
find tours
some doing
offers
or
or what
like back
Usually
[cheap other
takes
service sopackages
twoIprovidors
candays book are
for providing]
according
price.
who don't tookay.
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give itservices So Iwhich
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and] ever
be very offgrateful.
will one time,
provide me
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slightly
lowest price higher in prices
right. I officiallywith this,
go forthis that.is aOkay.very good opt out for them compared
to others.
9. How do you select a destination/ place for your trip?

Uh, um, I told you about YouTube travel blogging. So the most of my
destination are based on that only. Whereas some channels, which I
regularly follow , So suppose if someone's visited chiyanve, shared their
experience about Russia , if I liked that experience, I'll prefer to go to
Russia. like that. So for me, um, it plays a medium.
First is budget, of Couse. Second thing is I am a vegetarian so it's really
difficult to find food but I ignore that part. And third thing is the
destination, like, um, what it can afford. I'm not a party freak, so I prefer
peaceful places and I don't prefer to go to the much touristing destination
like the Crowded place, I don't prefer to go there

We had not been to many places, but, uh, just so once we had to the
South India , depending on the time period for which my family, my
parents are free.
Mostly our trip depends on that. And uh, wherever we go, usually
something is connected with my father. He has some business there and
some extra days. So we accompany him.
Okay. As far as my preferences are concerned, I am, I'm a person who
looks for calm and quiet places , which are very intense and which are
filled with a lot of vegetation. And also I like greenery. I would prefer any
day selecting locations in Monarch ,Kerala or ooty for that matter. And I
have had, uh, trips to when I was studying in Dehradun I was there for
around four years. So I had trips to different places surrounding there. So
kasol was one of the place which I went with my friends. So again,
console is a place where people go to relax and see greenery and snow
snowfall. So I am the person who likes such places

If I see something, I just keep an eye for it and if my friends or family

have something in plan, their plan, something. Then I just go on with it.
It's not something specific that I really want to go here.

first of all, I think for selecting a destination for trip. I think word of mouth,
plays a great role By your family your friends or anyone who to whom
you have been. Closely known to each other. I think that plays a great
role apart from this. I think the different advertisement
 Okay. So yes, I believe in doing an intensive research before going to a
place. So, I tend to read- I tend to read possibly all that I can find on the
web. So, I do read the I havetravel a blogs,
bucketI list definitely
for myself. do read the reviews and
all about the place and I
Uh – yes so given the time and like if it is a long weekend do book accordingly. Other than that, or I'm I try
takingto in
general personal time off for the travel, particularly for just for travelling andthat
follow certain bloggers or so who are very travel oriented so
Ivisiting
have asome perspective places.and So even uh- I will if I'm look not-forI have the factors not planned like how formuchgoingtime to a
Uh certain-are place-
you sayinga certainlike blogger
I'm getting means how much I can travel and how much budget I have.is
what qualitiesor somebodydo I look telling
for in you
my that
destination this place or
So they based itwent
like
onwhat and
all those Ikind
canfactors,plan
of accordingly
decisions, I do choose whatfor kindthatofplace
these factors
places. asbasically-
welluh-
So even yeah, if it so
Oh, wasn't yeah, on my
like cards
couple already.
of my
basically always according to the time I have, I have all the places inand
Yeah I definitely talk to my So,
friends
friends I tend
are
and like
getto follow
travel
their all
buffs, such
recommendations I reviews
mean they and are
my
So the top
bloggers
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and itpoints
I travellers,
research doesIpart could
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they say
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mind that I want to travel. it should
because a on
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the advertisement campaigns, like we talked about
11. Are your travel decisions influenced
Amitabh Bachchan in endorsing Gujarat tourism. So, for
by the
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cleanliness
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read reviews noton
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a very
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much.experience. So it does play a role, but again, the get into all this.
place.
good
choice is ultimately yours, like what you really want.
Yeah, I make my perception based on the experience
that other people shared. Either YouTube or my
friends , it plays an important role.
I think, um, I go through quora for like reading some No, not I'm not influenced by them
reviews like where they're the best time and some good
cities to visit like that.

Not Much No
 I think word of mouth plays a very crucial
role in, you know, making your mind if
some of my friends come up to me and
say that, okay, we visited, we had a trip to
this particular place, and we are really
happy that we made this decision to go
there and everything was okay. Everything
worked pretty well. Then I'm highly
motivated to go to that place rather than
someplace, which, uh, my, uh, my friends
or colleagues are not so happy about. So
yes. Word of mouth, I think is a very, very
See, I think, uh, as far as my experiences, I think word
crucial factor in motivating people's
of mouth plays a very crucial role in, you know, making
decisions.
your mind if some of my friends come up to me and say
Okay. So I don't think I'm a kind of person
that, okay, we visited, we had a trip to this particular
who do not follow celebrities that much,
place, and we are really happy that we made this
especially Indian celebrities. So I don't
decision to go there and everything was okay.
generally follow these people and what
Everything worked pretty well. Then I'm highly
they say. So my decisions are based on
motivated to go to that place rather than someplace,
my instincts and my friend circle, what they
which, my friends or colleagues are not so happy about.
recommend me, you know, word of mouth,
So yes. Word of mouth, I think is a very, very crucial
which I just said, so I don't follow. I don't
factor in motivating people's decisions.
follow blindly because these celebrities are
paid for it. Some, some company
approaches these celebrity to promote
their product or their destination. So I don't
really think that would change my mind or
their perceptions. I don't think they have
really important, actually this one time , comes to my
any backups, but again, this is solely my
mind. I planned a trip to some place and one of my
point of view. So it might be different for
friends went there. It was in Goa actually he showed me
someone who follow celebrities and would
photos and videos of the place. It was really great. But
like to copy the lifestyle and everything. So
when I went there, it was all sunny and scorching heat
it might work well in that case, but not in
so time and word of mouth plays a big role, I think for
my case.
everyone because traveling or planning a trip is a very
personal experience and everyone wants the best I would have to say not at the very least. I
effect. So the Best way of convincing are your friends or am not even bothered by these ads.
who already have been there.
I do. Sometimes don't really matter to me because I
know what My family likes, So I can relate with them
more if they liked it and then probably I'm going to like it
too. But on these sites, I don't really know what that
person was looking for.

I generally don't go for reviews actually because if I

have word of mouths from a relatives of friends, I think I You know quite a time, you know brand
am quite sure about that places because they know my image basically because you connect with
taste and preferences what I actually like so they give the celebrities you admire actually. So but
me only those kind of situations suggestions. There's a in my case, I want to tell you that yes it. I
thing that would be and that would suit on me. So apart get influenced by celebrities to but not to a
from this if anyone if I have not known give me a word great extent if you talk about to certain
somehow Word of Mouth of any region of place to extent I get to get influenced, but it's not all
explore. I think I don't strong I don't believe in that so the time.
strong. I usually first of all go and check on a social
media platform. I should ICC those places where I have
to visit and then finally I make my decision
 travelling I like to do. So, I tend to take reviews from
them because in my observation, what I've seen is that
different people tend to have different preferences in
travelling. So, my preference in general is for the places
that are – since we have a very busy schedule here
I would say I don't think the personality
while we are working and all-I prefer to select places
promoting it plays a very major role for me.
which are quitter which are calm, which the city life
What matters is the content that they are
cannot give us correct? But there are people who tend
getting right. So, even if a small celebrity
to prefer very city kind of states to travel. So, I tend to
or even a normal person like a sports
find people who are similar in terms of my liking of
person or anybody’s promoting it but if the
travelling
Hmm (pause), sounding I feel and word I definitely
of mouththink andtheir reviews word. plays And
place offers that kind of vibe that you want
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travel ads!than II
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People do have the word reviews. I have, I have come across

places which has given very fine reviews in the branded
apps. But when I have visited those places, I didn't find it
equally amazing or as it was being described in the reviews.
So it completely depends on the person's individual
individually. It depends on the person's likings and the
seconds. I mean, it may be possible. The person who,
someone who liked the scenic beauty was not very No. Never
intimidating to me. Well, for negative reviews, because
everyone likes the good thing about it. No one write's a bad
thing. So I start with the reviews. I tend to read all the
reviews, go through each of the reviews line by line. And if
anywhere I feel fishy, I make sure that I talked to the agency
that I'm taking the deal with from and clear my confusion.
Reviews are important.
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else, like your like friends
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you look at kind of place that it is not about who is
helpful someone because who want people to, but areunless putting you real go time and check what endorsing it. It doesn't matter to me celebrities
they have uploaded
experiences and they the also photos, putwhat a, you they've know, uploaded.
picturesSo it and also for their own good, but for me, it's
about certain hotels. Like if one hotel or maybe afor it. I'll about what kind of place it is and what kind of
makes an important factor when it comes to getting
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cannot rely
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I am planning
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move
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meetings. how it really is. Instead of
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temperatures
time and whataround day is also those a months.
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planning a tripI was next asked,
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somewhere around, uh, delhi
Thailand . So I may get to tell you better next time. and I thought for locations
where I can go around my hotel and they showed the
Google search engine showed me places. Most of them
wasn't around. Like the, they started from Qutub minar ,
Red Ford ,Jama masjid means the most obvious places.
They don't show me the places where a tourist person
who would like to explore the place would like to go. If
someone has time in hand, they don't provide it. They
provide a monotonous list. Yeah. Very limited. Very
monotonus, which is everywhere. There's no difference.
There's nothing new that everyone know where to go in
Delhi. They don't provide anything new. That's the same
routine thing.
Food. There is no proper rating of whatever they show.
Whenever we search on the search engine about where
can we go for food? Very average places are sometimes
rated very high and not some places having really good
quality.
If someone is going to Delhi, he definitely, he slash she
definitely wants to have something which amaze them
mean something very different. Someone telling them
someone who knows the place. Like if I'm searching
something, if a website, in fact, if we are talking about the
website, our website tells me the place, this is actually
worth going.Being travelers.But the Google search engine
doesn't provide me with it. It's the search engine is
monitoring it. I know that app or that site, or even you are,
if you're talking about tourism, tourists, that package
people provide numb.
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amazing or something out of the place.
They did not even provide us with more options with
respect to food.
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options, all at one go, so you are a bit confused, it's a
human tendency that you get confuse, evaluating, uh,
different options given to you. And considering the fact
that, uh, whatever travel agency they have put their
advertisement on these platforms, they try to highlight that
this is the best place you can visit in your lifetime. So all
the travel agency or travel destination is there presented
that this is the only best thing in the world for you. And
when you have to choose from thousands of best things
in the world, then it is difficult for you as a consumer to
select one of them, one of them.Well, what, well, yes, I
would say that, but at the end, the am choice is it means I
anyday can go for places which friends recommend. So
I'll search only those, I will limit my searches for that
matter, in that case. And I will look for places, which I
mentioned are exotic and serene, so I would definitely go
for that. I only look after that.

Okay. So for destination, I think that travel, I think

because are so many options to go to a particular place,
which would be the best way go about to enjoy the
journey. Also, I do not really believe in packages because
I really like to go to the place and then ask the locals,
explore it myself, rather than relying on that tour
guides.Yes. So this one time I was planning a trip and
there were so many places to choose and I had like two to
four days I couldn't plan, on which I have to just lay back
at the hotel and enjoy.

Okay, so my I think while selecting a destination first of

all, if I get to know about a place that I have to explore
first of all, I have to check it or everything about that place
is bit because restaurants. Whether I would be very
comfortable in that places or not. So first I have to check it
all those through the internet or my sources. and if I finally
think that the place I think I could easily. Go and live there
for my vacation trip or the time period that I want to go
through then it becomes quite easily quite easy for me.
Apart from thing. I don't think any difficulty that I while
selecting a destination. The difficulty arises once you
reach the destination actually.
 more than average experience, but at the same time it is
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in the journey, the beginning of the journey, shouldn't be very
exhausting. So I make sure that if I am selecting or choosing a
place or a location, but I'm planning to do a visit, it should be
easily reachable. I should reach it in a good, proper
communication with, and the second thing is the food, the place
we, where we are staying, how the food and how has it been
served, the quality and quantity in this, every time you have to
make a check. And third part is the people that are involved in
making a select that place from the branded apps, if they are
helpful and on the possibility is they get better deals.
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of budget, that that we
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point will be, uh, nature. Yeah. Nature, I believe. Yes! or you want do explore
places.
I think it is a continuous process from the day you plan to go
and keeps going on like 10 days before your actual travel. So
the initial part, um, suppose if I started planningg six month
back So it will go around 2- 3 months.

Selecting a place with good weather ,Historical importance and

food.
Yes. So the first, I would say is your basic instincts, like, what
are your likes and dislikes? So one person might be, uh,
looking for, uh, snowfalls and all. So he might prefer, you know,
uh, places which are surrounding the area Dehradun, Himachal
or Dehradun. So you might pay for those. I know the person
who is fond of seeing valleys, valleys, and the rainfall and other
things, then he can prefer lonavala. I have never went to
Lonavala for that matter and munnar in kerela for that. So it
depends on your choices on your preferences. What kind of
places excites you the most? So one factor, I would say, this is
the choices and preferences. And secondly, uh, as far as
accommodation and ease of traveling is concerned. So that is
also an important factor. I decide my, a place of, you know,
travel so accommodation in the sense, there should be, uh,
plenty of good hotels surrounding in that place. And then
around that too. And another one is traveling, in the sense, not
from your destination, from your point of residence to your
destination, but from that destination to nearby places. Right?
So that ease of traveling should also be there so that you can
get by consulting your friends who already have made that trip.
Okay. So there's no problem once we reach there and
everything. So these are a couple of points, which are, I think
we should consider, we generally consider while making a
decision.

The place shall be worth it in terms of beauty, the nature and

the views. It should not be that hot, the temperature. Thirdly I
would say the crowd, Not too many locals, because if I go to a
place I want to relate, that I have come out of India and I'm
going to a different place, kind of feeling

first of all the kind of place that I want to visit be it a religious

place a be it a place of natural beauty. It depends. So whatever
what I want to visit the first factor, I think it is the top most
important. For example, I don't want to visit hot places. Okay,
any good places that where the climate is what I don't want to
visit such places. So I think apart from this the other deciding
points are the facilities in those areas. So if a place doesn't
have a good facilities, even though it's very famous or people
are continuing to continuously exploring those places. I would
not want to go to the places because of the non-viability of
different facilities.

the first one I think I told you about the I think climate condition
also plays a great role the second avaibility of

resources. And in third I think I would also consider. the cost

structure of the the place to be explored
 (pause) Uh-the top three deciding points. Uh-Okay, three.
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agrees to the place before visiting the place and we should call it.
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go, and my pocket doesn't allow me. So we will look for more options.
Like if not, we'll do place, which has like waterbody, if we, I won't do
the Goa, but the other person is not comfortable. So we have to sit in
between something, which is, it has got water body as well, but not
the exact kind of thing. So particularly I would say, I mean, it is all the
same. Everyone's the idea is that everyone should agree with the
choices selection of the place. If someone doesn't agree, we will
make sure that we find out the stuff. Okay. So, so I told you two
points. First thing is when should agree with the, since, since I did the
group two, you should be agreeing to the location that we have
decided. The second thing is budget. budget should not be as it
should not be something which will exhaust us financially. So it
should be budget-friendly. And the third part is the area, the location
where we are, we are going to. Yeah. Yeah. So the, and the third part
is the place where we are going forward. What value does it hold?
What are the, when the, why we are going to do that place or
location.
 because
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family,first not thing is weather.
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years
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 prefer AC train tickets also.
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experience, the experience till now has
job in upcoming few months, then definitely my spending a car pretty
because in abecause
car we have our
been good the domestic
limits will increase. So as the spending limits will increase, freedom and we can, it's more of a, it's
areas which are present in the Indian
then correspondingly the destination, the distance and the more 15. Which is you preferred
entertaining mode in for
market, they are allwhile travelling
offering somewhere a
budget of staying in a good hotel room, then all my spending car. travel? And (flight/car/
an airplane bus etc.). sometimes
because How was
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problems overnight
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me , i'm going, the budget is decided for me. So I try to other
service problems,
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Um, thentoI'm traveling
it. was between
travel in it only and the second most important thing is the enough mentioned
the fastestof
try
before
mode closing
of transportation, of sites
the
countries. course flight is my preferred
housing. How is the people that is also important for me because
cleanliness, of the theprotest
safety, going
everything on, and is the
mode of travel, but within the country i
also. Um, it's my personal experience, um, uh, the, the place
insured I wanted
and looking to stay at at,
thethere
current were state not
prefer cars.
people from USA are very conservative So that's my dream much hotels available by anyatother the affordable
Iagain
didn'ttravelling
find any negative expect publicin like, of
destination to go. I would prefer to go like some other prices.
transportation
course, like, soissomeone very difficult. who has really
places, it would be the two things that I prefer, first is the No,
less Itime
won't! Untillike andtounless
go by its
really
would flight and
budget and secand is the culture and people. necessarily, I'll prefer not to use a train.
someone who really like really like me,
Oh, I think accommodations.
doesnt really matter.
Yeah. I usually prefer to book prior. If, if I'm in India, I
usually prefer to use paynow and when I am booking an
accomodation abroad I use booking.com where I have the
option to be later or pay at the hotel.

I can compromise on the factor of journey, if it is not that flight and car.
comfortable, I am okay with a normal journey or long Good time-saving and even I even, I like
journeys between places and accommodation you're talking railways, I don't have any problems with
about, It can also be average if the need, not the must be a respect to any mode of transport.
very good accommodation. I can go for the two star instead I like to make use of bus ,car or railway .
of a five star. I don't mind if the place I'm going to visit is Whichever is convenient at that time. I
interesting and I'm getting more options in the place I'm don't mind being in any of them.
going to visit apart from the things available.
 Okay. So, uh, since there is a paucity of
time, every time we plan a trip, we've got
only two or three days, uh, that too on
Okay. So I would generally draw a comparison between
weekends. So I generally means I tend
means positives, I will jot down the positive things and I will
to give the minimum time to the traveling.
jot down the negative things on the same paper. And I try to
So I prefer a flight. Uh, so I prefer, yeah,
evaluate those alternatives, those differences. If I found that
flights is the best option with me. And
there is a value, if I go there and I, I am achieving more than
95% of the time I'm making any such
I'm losing right. Then I generally make a positive decision.
plan. I opt for flight as my mode of
And if the negatives are on the higher side, I tend to drop
transport mode of travel.
that destination.
Yes, definitely. Uh, yeah, definitely. I
Okay. I got that. I don't recall as of now, okay, so the cultural
would go for flight only if there is a, some
thing that you mentioned, I generally attend to all of the
scarcity of time with me. And if not, if, if
culture of that place since I am going there to enjoy myself
the route, yes, it also depends on the
and enjoy my leisure time, or that I'm not so concerned
route of your destination. And if so, if the
about the culture and habits of people who are based on
route is quite exotic, you know, there'll be
that place. So I generally overlook that. That being one and
beautiful mountains in between, uh, the
all of that.
travel I will look for rail travel if the path is
really good.

It kind of depends if you really want to

enjoy the journey also you can choose
by train or by car.
I can compromise on expenses. I don't really care if I'm
I think it really depends. Like I personally
getting the experience. And other than that also location, I
would prefer by plane.
don't mind the location if it's hard to go to, I don't really mind
The last time I travelled it was fun.
that even if I have to do some hiking for three to four hours,
I would say that matters if the place is
but then another day the place should do all three.
extremely far away. I would rather it by
air rather than going by plane
yes, I already spent the travel experience
was quite good. But if you ask preferred
mood, I think it depends upon the
distance that you are moving in so such
as if you have to just move about 20 or
to a 10 kilometers or 30 kilometers, I
would generally prefer a car service. the
the cost structure could be compromised when certain similar way the destination is of higher
extent I think but not the other two. duration such as you know the time
I could compromise on local community or Cuisine you say period and the I think I'm sorry, if it takes
but I could not compromise on facilities and the climatic more than for example, I just text me I
conditions. Because I am very averse to it I think. gave an example of that. I went to
guwahati. so I think if I used first of all, I
had to use flight service and then choose
bus service. There was no service
available. in those areas actually The
first of all, it depends the duration of your
travel and the secondly it depends upon
the facilities that you have been given be
it flights bus taxi anything.
 Uh- I think it depends on, like the mode
of travel basically depends on how far
your destination is. I mean, if it is too far,
and if you choose a road trip, then you
Alright.
would loseSo apreferred lot of days mode of your of travelling
vacation
fordays me, travelling
would be by I thinkroad, either
which a personal
kind of
vehicle
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Uh-
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yourfor question,
if it is
anything that is offers in terms of stay I am talking- if there within your reach, right? and it's not too far,
is anything which is offering me all the basic requirements then So then, roaddefinitelymakes a Ilot would of sense preferbecause a flight
and it is hygienic and there is- but there are no extra add on, ifSo it ismy
My
you preferred
aget preferred
longer
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Uh- I, okay. Uh- compromise, I think yeah like I said I'm an byroad bike tripand and is my past alsoIIhad have rodereally my
like there’s not a swimming pool or maybe there is not a service stop like
your Iuh-mentioned,
car wheneverexperience youused was
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mean,
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really too nostalgic about it. I mean, aI
then you and
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to take
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alsowant enjoying
probably to go to Jaipur
travelling
look, I'll and with
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compromise and take the way that they want to travel, that mode that, then
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I think
do a Google search after-uh, when I to have,
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on,
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really nice experiences. So that depends
place and I
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where you're going and you know, what, first suggestion that
they
what does it looks like on the way? Okay. So have. Yeah.
If I'm going to a place, which is very, a very, either tourist site to that depends.
this attraction and we have to see it, but we don't get a very good Journeys? Which I have taken by road by
accommodation. So yeah, just because of places that it is worth road are much better than the one that I
spending a time at. So if the accommodation is not fine, even took by flight or trains because right.
make sure I personally, maybe it'd be okay with it because Traveling by road, it gives us, vivid idea.
ultimately we go to, for the traveling and seeing places and not Then we get to see the other places. Right.
staying in the hotel or what they were place of accommodation, While Commuting. We get to see other
which I do, or we decide to stay. So I can ask them, I can places as well.
compromise with my accommodation conditions.
 everyone look out for while booking the packages. So everyone using it in the past as well. I know it. I know
long, like if you have sufficient time on
sat alongside the intermediate budget, which is okay with your hand, I would definitely go for train
that I got, it takes a lot more time when it
everyone. So that if someone with a higher budget is, you know, inconvenient
comes to thebecause flight, butyou the cannot experience play. of
Well, I would compromise the kind of stay.
compromising with a lower budget, you know, then we'll, they will There if it's a beautiful place. is a restriction forway busbetter and car
traveling in a train is thanas
tend Andto,I know you know,that expense
put their of traveling
point in some is more
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that. I would compromise on the fact
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isthe
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prefer
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why not? These are theatwo monsoonthings I season,
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and compromise
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for example, let me talk about Europe. Uh, I things. The first thing is I I'm, I'm a big
wanted to see, I don'tis,wanted to seewantedthe summer. foodie, I'm a big-time foodie. So, the
Yeah, see, the thing I've always to 17. What is the first thing you check
16.
On
Itravel You
season!
wanted like to
That'svisit
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saying
in Europe. which during or
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to those destinations, have out about that destination (places/
season
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Maybe I awon't
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And
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people, would if we love wantto see
to if
see trekking since I'm a vegetarian, I would prefer
and the best out of a place can only be the
ISo,
see people
the like that part.
is good in
winters or Europe,
not. If I'mthey goingwill,on,tothey
Goa, willadventure
be found in not these
to go weather,
two
to things
a place theyI keep
where have ingood
my mind.
vegetarian
experienced when you go in on season. Okay. Yeah, I can
accommodating compromise
hotels. I mean, on
wherefood.I
sports is available or not, liquor is available or
those weathers. Again, uh, again, it will be very I can bring my own food, like ready to food is not available, like at a place
not, can stay. These are the two things I'llI
funnysothat yeah,I wentthat'sto the whole in
Himachal point.
the month of where only
eat likefirst.
sea food is available,
that, or I can eat food. So that,
check
December, which is like extreme peak winters in prefer not to go to such a place.
that is a fact that I can compromise.
IHimachal.
really opt PeopleOffseason. As I told you we get
generally prefer to go in in the Yes, it is important for me , i'm going,
cheaper
month ofhotels Marchand cheaper
or April, that,deals.that time So offseason
the the budget is decided for me. So I try to
is my prime.
winters are settling, but we went in december travel in it only and the second most
Right.Uh,
because I the wanted biggestto see turnoffthe for peak mewinters
is too muchover important thing is the housing. How is
crowd.
there. You don't get the experience you are the people that is also important for me
supposed to get.
also. Um, it's my personal experience,
I think the local community , how are the people
um, uh, the, the people from USA are
like that part.
very conservative So that's my dream
destination to go. I would prefer to go
like some other places, it would be the
two things that I prefer, first is the
budget and secand is the culture and
people.

Uh, I think it doesn't depend on, on seasonal or

season. It depends on the time we are, my family
is available to take a holiday. Usually it doesn't
depends on off season or on seasons. Uh, but
one will prefer to go to the place means if we are And if were there any historical
getting, uh, getting some time for the holiday importance of the place, I like history.
during summers, we will obviously go to a cooler So I like exploring.
place, if you are getting time for the holiday in
winters,we will go for the hotter place.It's a place
which will be more comfortable in respect of
weather
Off season, honestly. I don't think there is any off
season because season comes when your
friends are free, your friends to come and tell you
the first thing I see is, uh, the
that, okay, I've got, I am ready for a trip and I
accommodation part, like, is it
need a trip. I need a break. And a majority of our
comfortable and what is the scenario or
friends decide, then there's a season for us.
what is the rate? What is the rate at
Yes. Generally there is no preference, but there
which you're getting your
are certain places like Dehradun, which I
accommodation and yes cuisine factors
mentioned. So there is a season of, uh, late
also plays an important role? the thing
December or early January when snow snowfall
which is, uh, famous there in terms of
is at its peak. So there's a nearby place called
eatables and then culture of the people,
Masuri. So snowfall generally happens in that
as I say, it comes at the last, I don't
part of the year and December early January. So
generally look at culture of the people.
whenever we used to plan, we used to wait, uh,
for this particular time

So I would, then again, it depends on whom ma i

traveling with, I personally if i am going with my
close one. I would rather go in the off season, but Um, I look on special events and why is
if I'm going with my friends, I would prefer to go the place famous, also the famous
in on season because I really want to enjoy the restaurant in and around the place all
places known for like if there is a festival which the less known places around.
happens in a particular month. I would like to go
during that month and enjoy the local festival.

Oh the factors that you think I think I

look for everything. But first of all, I look
for facilities because you know, if
generally on seasons
anything is happening those places and
First of all, I think the one of the most important
my hotel is approximately 10 or 5
factor is crowd. because if you are visiting such
kilometres away from that. So what are
places and you if you don't if you don't show
the options available to me? What if the
don't see that much of crowd. I think the whole
taxis or other things facilities available
importance of exploring those places I think is
are available at night or at different
goes in vain or is not correct and correctly taken
places? So first of all, I look for all these
by you. So I think the crowd factor is one of the
facilities then I finally come to my
most important decision that you have to take in.
decision.
 Okay. So, I tend to- I definitely since I
Yes uh- Specifically I want- personally I want the am a bit of a foodie, I definitely tend to
So my idea of preference
place to be not much crowded because if I am would always be to look for cuisines and I do my reseacrh
visit a place when it’s
visiting a place, I want to see its view, scenery an Off-season so- it tends atUh-the theback firstend thing, back okay,like Iokay thinkthese you
toand offerit awould lot of be calmness at
kind of disconnected from mythat point of time and are the things
mentioned that cuisines I do wantand to
local try. So,
obviously if you look
real world! So, these kinds of places I want toat it that way you also tend Um- definitely
community
okay. So, cuisine
and I special
think is one
the eventsof
first the
thing on I
to
enjoy, spend I want less right! So the spending is less as check considerations.
out are season,
the I do
places check
right? to visitout uh-the like
Uh- I think all to get qualitydefinitely
On-season time there soundsbut if better there
well
is a as of
lot thecrowd placeaislotquite of noise calmand so you people tendare to mostIplaces
think of theto visit
my most
travel asimportant
well the travelling
destinations thing are ashill I
to me. Uh- I mean, I like people and- I like visiting Yeah so first will be always a view, a
explore
littering places in a raw way- which it generally is places
mentioned,
stations, like what
I I've
like are
said
mountains, theagain spots I
the that
think scenic place
in so
places things when Definitely here and
there there, that
are Off-season.
tourists becauseis not much I meanof good questions,
view- aalso good view kindles my
not,
athey
thing likefor if youme- Goa
as a inpersonal
Octoberperspective. December, you So offers
many
beauty, and
uh- Ithe Itend
weather, think tothe find
so places
places-
that’s the I
often have a lot are of activities going on, I
So
know
Iyeah, see
try to thing- very first
make comparing- of
well all
know you
my bookingsmost how going
the
On-season of the
anywhere
situation time is of that first thing and the second would be I
you
right!
onlyI prefer mind.
which think So
may
the I go
also
sites! for not good
that- be scenic
very
that is beauty,
famous
the most but
mean if the places is uh- you if the place is really uh-sometimes Ialso
read
So, have
particular to
I would always stand in
destinations queue,
want to
buthave visit
as go have
I adon’t to
outknow wait.
during Ifthe important
So are thereally
best, beautiful.
thing the for
first me.
thing I ifmean
Every I Iwill
amplace itgoing
acheck has
should out
Off-season
popularany
there’s thentime.
placethey But would
which
sometimes
has queue
you
lotor oflikethings
you
thatthat
are somewhere-
with
food!
about
so
so
food
I will
yeah, read we
plays
what
always all
very
haveplaces
monsoon.
much crowded It alsohappen has itsso
area, own again setbacks butduringI think some
have- kind
the off of
destination beat thatspots should correct!have aalotI
So,
certain
happening things there when at
there certain areaand factor-
aplaces
lotall, of soadd
tourists in important Iyouthinkcan
part
special
cover. event
Well
particular
and
it's notcuisine,
like
vacation
that like
those
that
buyingI peak
particular
ticket
am fairly seasons to
time
see
okaywhen that
to deal
like- place
iswith
itI make itmy
On-season. (chuckle)
schedule you
At that
checklist,
as becausethink
of popular
whenever
right?
the sometimes
spots,Iplaces
go-
This the is the
toplaces
whenever we first
visitremember
and toplace
visit
locals a lotare I andofI
have
the
and
know onwhen Off-seasonsits Off-season, you probably- you can youspend probably I feel to
want visit toif that
cover checklists
all the are
views, done, but then
a good the
such like at thingseven cuisines-
to do like hiking these 2 things
or going play
to
in the- a I
time,
missyou
like
for
outcan onthe
example ajust starting
lot ofyou
spend things. of seasons
have
more
heard
Say time forof in
only‘Sun
example,
that
I willburn’
place
be
in second food
view doing only
place.
and
what
something
given So
we
in
a my
good
have
special eaten
checklist,
quality or which
albeit
time
that
the
is
That
visiting
festival also it,depends
that so that
happens on
I the
don’t mood,
have
On-season right?
to face Sometimes
inthat
Goa the crowd
only. if mean-
particular
I mounting
happens beaches major
destination.
a once or role
anything.
in a into. yes.
As
year when I
or only mean,I travel
that it
but Goa
Oh,
you if off if-season
there
just if are
want you'reto can
sorelaxvisiting
beand
many okay it with
people,
not indo the meyoumonth
anything justI'm in
want
and the
not not ato I the
guess firsttheareas,
thing
first IMountain
look
thing that areas
I Also,
usually come while
check the
and don’thave havenot to pay
travelled high there charges and on
have everything
notyeah, should
with time my have-
friends,
it'sinto I
happening. mean in the there
end should
everybody I will aa
be
like
person
month
getlet’s
mean out oflike
of
people
say
say onduring
that season.
that,
‘Ooth’- place youas
rainyI have
as
know,
you soon ittodoes
season,
see
go because
asthe
then
possible!
more
On-season
probably
likeYou eat,is gets checking
out
lot
first
of
place.
is popular
what
satisfied thatI awant
and hotel,
place
places
to has
talks ifSo
visit
thatwe
about
aI are
to
think
hill
youoffer station
getting
can
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food
experienced
likewater
the
pray, I want
love, tothat
sports
sort of but
explore
atowon't
feel. iflike,
itbe
And happens,
apart
Ithere
would from
andgoif the
itforplans
you tourist
likewould out
going I I definitely
because
wise, I check
because reallyliving that
enjoy thing
there. and
So yeah
that will andbe
won't
like the be able
October to enjoyDecember or you won't
I guess able so to
I tryfeel to good and
only view
enjoy
(chuckle) from
the theinhotel
sites.
right? aUh-citybalcony
Like like
also,
I had Mumbai,
if also,
they
butter
will
wanted
miss go
off out tofor
season. some that
on aof at
other
lotthat
But particular
of
then part
things of
if you're on
that
which season
city
in awhen also.
you
mode cantime.
So
of see if
like But
I'll go my
cuisine
or that youfirst preference.
also
don't like
get if I'm Yeah. going So to somebody
Sri Lanka
toget the
on
apart the
thebeautyticket
off
from season
these done oron
few place.
on, the
on,
situations And
first
through week
Imeet that,
always ofyouOctober
that are
prefer won't have
like ispopular-
chicken
Hillis also
definitely anda very
there
hill
uh- iftostation,
see
itgood.
they
people was
a lotSo
have of yeah,
very
somebody
talk
it. So my
like good,
about special view
wants
its
you
partying can and, enjoy you in other
know, see seasons!
places, Uh- sonew yeah, people I preference
issometime
a is always to go and be in thefor
alone-
and andsecond
matter have
or
forifme you
a lotweek have
because
of is
fun
like
ofdefinitely
October
andI know
Off-season. verythat
things –few if Ipeople
so
like mostly
haveSo
that. toaround
people
go for
then I it to gothing
activities
prawns
nature, have be
and
andgoing
athedesert
with
apart
roti
because
the
on,was from
Safari.
nature.
then not
the
this,
So Igood
So
don't
yeah,I doon
seafood
I, while
go
mind
for that
me,
is
we
think
you, On-season
I think the experience better,
will become Off-season entirely local- I do search and all for local
suppose,
willfeels
Also, come
one I felt I
onprefer
more go to
thething, Jaipur
later part andof yeah,
those there
on you are
season. four that!
it could
particularBut be yeah,
at
the area, the places
station
goodsometimes and,
and I I would
would
you like
won’t say
of toI
justwould
different,
forts
prefer,
popular. like like you're
So at least
I'll in uh-
going
visit the
for
them.
like
onwrong
me
season.
But
Ladakh:
but place!
it
apart
And alsocan’t
Yeah-
definitely
from that,
that
issoI
really
cuisine
go
select
there
-really
and
and
places
what
experience
there. there's
where
culture the,
So,
guys-the
you
whenever
a lot
know, locals
So,
go for that
there
depends
yeah, onI need
every
On-season thetime to right!
weather, is make Itthe
right.
definitely has booking
to
Because
better be athere very
summer
for me. prior nature
are places
go and
gettoaround
rice
Sri also. special
Lank, me So theyeah,
and events
Ifirst
cannot day- On-season,
I checkhave
the athe lotthe
first of
from
even people
wanted
to thein
places travel to
to
Goa which people.
visit
date the
so But
unexplored
areI actually
trytimes for
to goshut.me, part Off-season
on roads of the
on-season
If you and Jaipur.
go off is cold are
cuisines
synthetic following,
weather
those are
and
things and like
also those
the
around the-
enquire all
snowfall
like
me, things
thein
about
even every
mostI
if also
places
I day,
have
season
So yeah, because
definitely. at other
I'llbetry to go the
in both that's all thing I will kind check out cuisine and next
better
season,
will be butthen uh- you
blocked. it can might
And Off-Season
only.
miss
the that.
thing But
is but
you on theeven.
the
want place
otherto say toeverything
preferred
which
stay into things
serves the keep oflike
both
woods, that
in mind.my
veg thing.
then most
and And
I wouldnon-vegI could
preferredprefer
that day
food I will
doesn't go matterto places.
for me because
should
hand,
travelifby be
you, suitable
bike that– time, forifthat
that’s you weather
the just want
best way.like toSo beI atwill
in that not that.
your food things
So inI those that particular
guess Inature
checkisout the about
deciding
destination. any factor
So
prefer
mood, to
then go you to Rajasthan
probably, so on thatsummersactually depends because on I'm a non yeah,
vegetarian,
for me,
first most
destination.
thing
soof Ithe
would
cantimes. have any kind
be the
time, I have to choose On-season and other of the food vegetarian or non vegetarian. I
you know
which
willitalso
mood that willyou be
be so
want. hot andYeah.
That. all. of the sightseeing,
tourist people there because could fit in soscenic that’s normal beautyforand me,all those
it could
On-season. So at that place, there’s some part of things and second
be anything. will definitely be
compromise but it’s okay. food.

I like, yeah, I like to go to the places when it is like

less crowded, like off season. So during off season,
we get pretty much a good idea of the place and a
I checked, basically that the community, the
very good view and all the proper places like even
history that is relevant to the place and the
they fear staying in a small hotel or anything, at least
type of food that is going to be.
the places less crowded, there are less number of
people. The less crowded the better is the view and I
personally feel off season is a good idea.
 you know, The first is, itthingmeans I check
natureout on a as I
friendly,
really too in
interested much for me itduring
attending, I'll be this a more festive of aseasonseasoned of
the year.onAnd then if ayou talklike, about Rajasthan,
destination
told you how is whether
much, youthe know, service it's
person season place which is quiet,I which would
commercialized, it's notfull how much of
isprefer
soothing, goingwhich in themay, festival season, because
for example, his stations, then I provider is providing the coverage
organized
their destination it is, or itifisI still go to theI same if I select thing.a I
moved thereoff is season.
a thing which We'veI got, wantI to know really I'll see
get amaybe cheaper Okay. Sosee definitely,
tend to
particular that first.uh,
destination. And I markets
then I go
realize for,
that to the you
the
because
price. I'll getthat is a culture
a better experience. I want I'll to be see. Andinmaybe
living a quiet know, cuisine doing
as I'm some
a foodie. quick So shopping
I tend to see for, the
that the
place. I can goa have culture,
my own I'm really
font. So notwhen interested it comes thatto, service provider only provides me 1/4 of
Um, uh, cuisine
to, uh,so getthat if
some I go on
souvenir a trip, I don't
for your die
or onit season
much, is, itI'm
and doesn't
and offmatter
not interested season, ifthat's
it's an
it depends off season,
I don't prefer
on the going kind or Place the entire
out of ones, is the
hunger.
experience.
first
Andthing if I'mIwe
Icheck
would
able to get
definitely
about the,any my
aof peak
intoplacethe season.
I festive
am telling It depends
times, them but ifwhereas
it's on a the,
place, then my at
which schedule.
the same
requires close not go for itwhenever
and I
destination. would are
choose traveling.
for an
Um, maybe off Season, because, uh, I'm not, kind of foodwould so thatbeeven if I'm not getting
If time
Iahave
lotofnoise,
the year,
a holiday a lotitfondhappens
of inexcitement.
the offinseasonRajasthan
Like IUh, also
talkedas well
then about So
as I People So second
like.Iofso
independence
Ikind check, Ifood,
do check Ibut
try
trip, local
tobut
out observecommunities.
ifif there
I get the are
to try aI
um, I'm not very of the crowd. so the a places I'm getting the place
would
prep
also when
I prefer
am it
open going,
comes to you
to
visit know,
tracking,
the place this
I likefestival,
and, to be,uh, Ibecause
like to goI IUh, love
people
Well, the to
one go
thought
very as keenly
soon I have
aswhere,
, like
I in
reach my
howyou mind know,
they
the isare
place, theI
Off season,
maybe, yeah.like I told you initially, even when we Itplaces new
depends
wanted which
cuisine, on are
to visit, ifthen
what it isnot time open
Ithere
can I'm into
carry that
goingthe
myplace. public
there.
things
Um,in and
definitely so
really for
on want my
season
if I tounderstanding
have see that. Sothere's
because
holiday nowthatifon the
depends
a lotplace
season, more on, is like
you
people
then you'll
place
helpful
will be have
should
or if
deciding to,
they be you safe,
are
which can like
generousactually safe feel
in
or all
not how
the
or,
started
Financial
IIt will prefer the conversation,
factors?
ingo off Not
season always that when
Because like, the uh,I wentnot want
crowd to willGoa If IAnd asapart
Iaccordingly
am
consider of recent.
going itso from
inthat,
all. off
It that,youplaces
But,
season
again, ifuh,that
know, would
I will
depends I here
place
won't be
preferonare
has
have the
know,
that
alongis
again, you
a what
withthe canyou.
contradictory you
price are
Youin
thing attracted
any
cananswer
it season,
communicate
comes at, what
that tothen
depends
mind do for
with youthat
them.
becauseon I Youto way,
will you
like can
like
how, have
high
how that
thing,
do experience
they uh, treat physical people of actually
safety,
.
during
always. the
Yeah. season there were a lot ofAssampeople, mostgenerally
but traveling
tosomething
place hamper interesting
where amy
and good
different,for
tripmyself
by
I'm place
because
visiting mewhich to
like
to visit,
go
of I to.
the
In
first and
have
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food.
scooty
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not be
be
explore
can less.
have I
and prefer
a what
lot of to
you be, want
networking um, to off
see?
and from
a So,
lot the
of crowd.
experience in their living
prefer
places
things
then
festive
Uh,
sharing ifa
like
Actually
I, I
offaccommodation
. you
Suppose
time.
prefer
what
season
go
its
Bihu
I both,
to
say,
for
inhave
the . However,
festival
but
Goa
off
because
some
when
atand
season,
when
theplaces
some
they
relaxing
it comes
time
transportation,
that places
have, time
to
like
of
is rain.
because
hill , are
and
stations SoI everybody
Um,second
should
or notingo
these
already
bike
obviously
that
not
are
, toImiss.
seen,
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I
place.
find
could
am
the things
because the
Andbe So
ifsightseeing
somebody
going
first
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secondly,
look
there
in
sight
a
local
weather
up are
peaktells
the
islots
and the
the
me if it's
then
season
places, oflikeI
Himachal
Sunburn
everything,
So that even just, you
or it
though
doing should
Darjeeling
becomes always
Off-seasons
stuff, during
expensive,
fun of visitwinter
have
being inreally
peakare peak
like,
there better
until Icommunity
place
too look
place look
thathot
prohibitions to
for travel
up
or
which
placepeople
the
too would
I
has solo
culture
cold.
have
and andIgive
seen, orand
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food you athen
not that
.couple.
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we
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be idea.
depth Then
definitely
able
just go
So
to
there
want
another
seasons andto ,and
the which
really
one beaches
only will has
know be, auh,
about
and good that
allagain,
isthe crowdculture
stufftheI'll in the with
really
stay
economic season
want offto like definitely suppose
the research
cafes around
that, inuh, thethe time
third places of Sunburn
would tobe visit goa
over
season
expensive
packages.
maybe
see that
time.
season
reason And once
or because
andsome
in in. aseason
I this
during,
would
he
off
season
goes, on
Assam
places season.
I would
while, I'll you
like
get
the
the
is say want
really
main
So,
whenever
ahotel that
better to
very
or
so source
peace
the
these,
Ienjoy
like
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places and everything,
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the off season
on season.. also. It majorsometimes points and I plan the according
points to not to
miss the out
peak
get proper
time
actually season
to of experience
ambience
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happens .However
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and and for
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especially
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at things. isstart
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alwayson season
the while
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find time,
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of yeah,
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else
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me, there's
so
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hotels mostly
are a lot
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aim
prefer crowd
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off festival
the seasons You
season
condition. only,know, of second I check
ambience. about
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or
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season,
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thing obviously
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year ,
end
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offyou
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and
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prefer are
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or And
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are
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isthe up
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Imove
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going to Goa there
of season
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or some are
season there
places . I think
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going
fine to be about
using
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local
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justis
it's
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enjoy
crowd
be season.
like
shouldand But
very,
visit
that
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can
during
might thereenjoy
this is
hamper a good
it. I
season. really
your deal
It's then,
don't fly
personal
travell and
in I go Tourist
what
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depending tothat.
all spots
nice Then
communicate]
go toon clubs
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festival place
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there, and,
are
or the to
what so you
events are
obviously try,to]cloud
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will isbut
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do,
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off
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season
towards
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well,
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nearby notgoes Gokarna.with the So it
according
preference
experience
of thehave . season.
a So
but,
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prefer
haveI plan
[on
crowd going
off
not according
during
season
done
surrounding theirthe
thereyou. isbut
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season so
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the
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how
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and
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of traffic
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services
season,like in
I thinkIf July,
is also Ithat
am so I stand
depends
increased]
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stay.
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find everything
friendly].
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tosomebodyfor me
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up places
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should
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comfortable. I places
traveled You are
into
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would
there
this,
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for get
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me
stay,
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which
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have,go
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off
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to that
during
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season place
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give
season. offyou should
season
And a better visit in should
people places
a period
seasons
feeling feel
other atthan
ofbefore
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places it.andSouh, then
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plays
they like,
are
again,a
Yes.
July, I prefer
according off season.
to the Most
season. of
So the
how times.
many places
I
be would
able or
get
to to
travel know like
like six
about
that. new seven
So villages,
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Yeah.
[service] I actually
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andistell season
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role
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to on.your
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rather which I
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places have before never like seen
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villages,
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actually
go list
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job that
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personalities as and
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Secondly that
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monuments, kind it occurs
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about which onIis
using
people there, get
which to know
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never aseenparticular before. city.I canLike
season
travelling
there'll person.
be of lotbut
season
aout. of
So Icrowded.
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solast
yeah, really
I season.
thats So
will don't
a do
plus
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point.
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want
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using
already
month.
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would at
players,
mentioned
Like
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place
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role
in andmonth,
and
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there
get fewtois
season
season or on season.
person. I was last I plan according to my free get
season. months,
a lot
toofknow
definitely
know only
culture
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about
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place of
story samea particular
that
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area.
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city. are
placeknow
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there
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mentioned to visit, that andin the in Diumonth, there
time. places like,
unique uh,within they're with bending
you know. for me
are
there with six place to visit. So it will be
to visitislike
attract
nothinggear
me the more
to visit,
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forays Diu there
wherethen I've
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are exploring [which we don't itknow].
any with places six likeplace to visit.
already had this using before. only
that. But I So
generally will be
like exploring
available for a[which few months we don't andknow].it is only
for a few months. So I, what I do, I
generally keep them pending until my
free time matches. So I just keep them
pending and the other things which are
free for my travel month or whenever
I'm free, I traveled there.
I believe food and drinks. Yeah! Food and
drinks and exploring new things, exploring
18. Which service you prefer on
Yeah.places
new So, adventure sports. Uh,
of that destination. For yeah,
the the
spending more? (shopping/ cuisines/
first thing is adventure
accommodation actually, sports. The
I don't prefersecond,
adventure sports/ accommodation/
the second
paying muchthing wouldyou
because definitely
only havebe the to
travelling)?
Uh,
food,like
sleep. doing
which
So I'vedifferent
already
basically activities. The for
talkedisabout.
three-star okay And
activities
the third
me. I don'twhich
thinghave are
will benot
any normally
shopping.
issue notnot a
I'm
for that.
available
big-time
Becauseshopper,ifinyou
my see
own but town,
that in those
yes, I would
every Iplace,
try
liketotoin
Ispend
like
place to spend
upon.
shopping most
on theon the
third, accommodation
third number.
Ievery
think
and
place for example,Yes,
theaccommodation.
adventure, allinthe
in south you will
that would
activities presentbe
find southern
accommodation. culture, Kashmir Kashmiri
at the place
culture, like the
in Bhutan theyattractions,
have their the own theme
parks or anything like that.
culture. So basically, I just want to know And I'll try to
compensate
what their culture on the is,food
whatand theyshopping
are doing,
part.
what they eat, what, how their dance or
what they wear. So basically, I just want to
know all these things.
Oh, I think accommodations.
Yeah. I usually prefer to book prior. If, if I'm
in India, I usually prefer to use paynow
and when I am booking an accomodation
abroad I use booking.com where I have
the option to be later or pay at the hotel

usually it's shooping and site seeing.

Okay. So Yes, a bit of shopping. I would
say I like shopping a bit and
accommodation. Yes. I am very fond of
comfort. So I want a comfortable life for
me. So I generally spend more a chunk of
my travel budget on accommodation and
cuisines. Second in that list comes
shopping, as I say
Adventure sports I would say comes at last
because I'm not fond of adventure sports.

I would spend more on accommodation

because these are things which you want
to experience. You want to have a nicer
accomadation when you go in my personal
opinion and also the cuisine. Because if
you go to a place you really want to know
what the culture is, And if there is famous
dish it is worth a try.

First of all, I think I'd lay in places on

accommodation. and than definitely cousin
and later on the different factors for that
you talked about.
 Alright. So, If I have an option to splurge
and I can, I would definitely try to book a
very good stay! So, I like to spend on the
stays and what other options did you give?
Okay. So stay is definitely on the top of it. I
would
Uh- IUh like
mean -ok. toifSo,
spend
they moreadventure
have
I spend on stay
more on the ifsports
I can.
Apart during
accommodation fromthe that, seasonI part
thinkwhichas I would
after abe
I visited willing
hectic the day to
ofspend
destination
traveling onthenexperiences
I need I would to relax like
probablyand adventure prefer
enjoy theon
sports
spending
place.
In my uh- or
Then paragliding
onInitthe
my more. pastBut
hotel orwheresomething
if they
experiences, I am don't of that
it have
stayinghas
sort
then should which
I'll probably
be add
decent value
always been the traveling, whicheverspend to
enough. a the
lot trip
of
I right!
money
don’t shop So
uh-
muchyeah
in asthese
travelling.now two
a I daysthings
mean
places I have decided, traveling to those youI I would
don't
will really
get definitely
eachenjoy and
spend
shopping
every Yeah.
places, more
thing
Budget onwise
I (chuckle)
stuff-
mean, and
let’s
cost onI'm
okay.say-
wise-happy
vacations,
if taking
I would, onI Iwould
someplace others
wouldis
more
Yeah,
probably aw definitely
well
get if
a give
from my budget. So, that’s the first the
rather famousspend for
on like
memento,
oranges,
learning a if I'm
choice
theyoua spending
(chuckle).
small
will
culture, memento
get more
especially
thing.
that
ifand
it
Apart isI
Nagpur I am
visited
fromoranges
related getting
that
to music,
that, I believe worth
particular
everywhere
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going whatever
place.
adventure to But
online
someplace Iyeah,
am
or
sports
maybe
So spending
Iisdon't
somewhere
I North
really
generally
the thing that more,
Indialike or
correct?
spend likemore
I will go if
something
spending the
So,for.
on services
big
I go
the likeon
Sowith that.
stay. it
yeah, are
and
the
LikeAnd
II
good,
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will
cuisines book
accommodation
meanthen I Ihave
aknow
great
also,
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I'm problem
resort
part they
not
uh-
have
first
really
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and aspend
different
the
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should buff.
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be
Butmusic,
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if
have that's the
relaxing I would
experience
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a local but like
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willspend
should
go
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be
particular
tryI buyyou
really
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perform
know, like there
to see onlywhat u-yes I will
they
sometimes
dois for that.
singing ways Like
some shopping
But other
authentic that,
than longthat
that,
stuff place
lasting.
forI don't
that offering
really
the place me isor,
like
for
somethingexample,
orIifthinkthey uh-(pause)
have
very I have
any
specific. some
different I won't experience
dance get culture
anywhere out
or
spending
famous
ofculturally
Indiaoras for. too
So,
well, much
yes
there cuisines
for on methe
Idiverse.
have put a and
cuisine.
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little any
part So
bit of
of
else
activitiy I
whichthey
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get
very somewhere
famous inAnd I
else.
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So
place
my yeah,
extrabudget
see I
moneythink
goes
that, and travelling
in
to cuisine the
experience is a-
accommodation
also is
those
plays the is
things-the
a particular
very and
yeah, and definitely I'll think of buying that
important
item, uh-anything
activity
then you the
means on
role.
know, which
local
Like
special
as food
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would
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go
they
willtoofSouth
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India, thethen I
specific
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picture yeah, like I think
something cuisine
more.
items of that place. Doesn't matter for me, Iidlis
probably want to have a lot to
of, and
eat
even any
or I other
won’t
those can
shop
and dosas. very big-big So yeah.
compromise activity.
things
I mean, onbecauseI would,it’s
that. so very
that
difficult
dependstoalso carry most thoseof the things
timesto you back don't home.
want
to
So, see the culture.
that’s why I spend So thatmost depends of my whichmoney part
inofaccommodation
the country, whichpart partonly. of theMost worldofthat the
you're visiting budget to. Sogoes according there to only. that, but most
importantly, I guess I would spend on culture
and and cuisine.

So I would certainly spend on a adventure stuff

that will be like for the particular adventure
places, lesson on accommodation, modern food,
no, to shopping, as long as there's something
which is worth getting from the place with a
significant importance, which has a significance
related to the location. I will surely go for it
otherwise more do shopping. I prefer the
spending on the tourist sightseeing and the
adventures and food. Okay.
some, Ihas
spend uh,
to see, more some,you on know, uh, spot
exploring. it's like
you
I'll spendwould
if I moved more liketoona
to
visit,travelling.but you New mightplaces
city which has, you know, monuments and all, have and to, uh,
exploring you new,know, the
say main
so I awould motive
locallike behind
mode to spend ofgoing ontomonuments
transportation. new places So andabout all
exploring
definitelyrather than that
thatmy particular
I would
stay, because place.
like to spend Even that's on, though
whatuh, Ithe
I'm came not activities,
for. very That's fond if the
what ofsimilar
anyI came activities
adventurethere toI sports, can
this new
and experience
place. I prefer If I would in my
to abide have to own place,
peoplestay infrom when
a very near
doing comfort my
place,
andthere why
I could would have I would
booked just
aon spend
hotel my
inlist.myI'll money
own
that. So So that was willactually
never bethree things
my And tellI
or spend
city, but I my time.
moved out For
of example,
the city. I I talk about
moved out
think
water you. I
that
park took yes,
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uh,
going like, I
700 like
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kilometers once areplus in a of
stay
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Yeah, my
because
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So and
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travelling my nativeand
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from
it ifpark Firstly,
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know
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itutmost
orthat not,the things
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thing,
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generally felt
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And,
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on
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But
helptry it and
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most
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cuisine the
but
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and
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to
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category, I
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like
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the hotel.
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the
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would
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and compromise
has
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of is
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going.I'm
why So the
onif I
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Travelling
spend explore the,
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money know, local
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spots food on ,that and
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the
aparticular
trip isout
stayingbut
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kind to miss
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food.
I'mYes. And
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third
traveling
hotel
and local Ito
to relax.
some
don’t
place prefer
and The
new second
places,
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shopping. thinglook I'mIhotel
would
for a big
is when
the
say
bookstores.
time independently
is
shopper. it cuisine
on comes
accommodation exploring
Okay.
So
. an
to the
Like,
jewellery, in adventure
part.
I'mtrying
andnot
big If you
much
to
very
fan play
of sports.
are
fond into
like
jewellery. of a
,anything will do for me
And
traveling,
So better
yes, obviously
shopping the you
adventure
jewellery
collecting this from, uh, places. And like, food,
should
at the when
have
destination
sports.
and the awe
I proper
am go
traditional places
okay to some
place to
attire
to
there local
getor
because
spend would places,
accommodated
theI've
money traditional
behad you
on
some should
this
that. wear with
belief
I have
places oftry
well,
thatall
that
where the
noenough
place.
shopping
problem, local
there
services
would cuisines
andeven beifsome or
destination that
it's my new place.
places
budget. So
store Ithat is that
actually
go with should
getsatoo bigbe
more
Yeah.
Uh, the I
expensive.
much.budget Uh,
second
think So uh,
I, so,
option
certainly
So
I would,in my I so
generally
Ihead that,
for
would spendme.
and that
pay
loveAnd
more
haveshould
for I
to spend,can
on
thismy
more be
still
for
convenient compromise I spend and more
to
with the the on
place my
hotel Ihotels.
want
but notto eat.
the
staying
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traveling
bookstores because,
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and uh,
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think
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to hygiene
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goes spend
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spend
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onbe would
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authentically
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find
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anything
preference
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you definitely
mean try
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me would on a be week easy is exploration.
different from Somy I, I
that.
anything And I'll
but beis okay spending more money
uh,not
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Oh, so available
you mean at your
evenon that. uh,
I think I will
these pay
are more the three for that. things
place or you haven't
anything but is not readily available at your experienced it
which
anywhere I'm near okay to spend
your, experienced a
I will have that lot of money
place or you haven't it thing
and reminding while
anywhere near your, I will have that thingme budgeting.
that I should take this.
and reminding me that I should take this.
Yeah, yeah. So, after my stay in Yelagiri, I received two
phone calls. The first one phone call was after I booked the
ticket. That's not, sorry, not the ticket, the Oyo room. So when
I booked the room using the application, the next day after
around 18 or 20 hours, I received an email regarding the
No, I don't ifknow.
feedback, any issue Nope,I faced they just during mailthe youtime know, like we just
of booking. And
want to know the feedback. How
the second thing is that in the call, the customer care was it, how was the hotel?
19. During
You can just your
review trip, did the service providers contact
executive asked me the about,ratings
again, outthe of 10 what you
booking are giving,
experience.
you
out
Yeah,
No, 20and I inquired
what
booked you're bus if ayou
giving, are
couple out facing
ofof five
times any
what
throughproblem?
you rate,
GoIbibo basically
anduh,
And that apart never
fromhappened.
that, the Hill I mean,
stationinthat my wholast trip, um,
recommended one,
after
the
one, thethe
you experience trip.
uh,hill
travel So basically,
wasbecause
manager
station, reallywas right
bad. he now,
Also,
throughout
was also as you can
no resolution
in see,
contact was
conducting with if
some there.
us to
anywhere
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sort after
understand
of survey. you
thatif Iwetravel,
even
So, are, uh,
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regarding botherair travel
everyday
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hehe so
checkhasbasically
asked their
to
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from air or
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review
Spicejet
Yes,
If
andthey
where they or
hadyou
understand
did any
did!
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Like, the I
if weabout
learn myairline
was saying
arecomplaint
facing asks in
any
this particularyouIIT
then how
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issue was
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haveor
withroom,
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theyou
feedback?
accommodation,
their
driver
casually website
was What
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good
searched is
orand your
we
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said
areached sinceI goonthe
room forSo
time,onbasically,
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et once
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room year
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is
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and
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little
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thetough,
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things asks
good
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proper
there
service
answered, isthe
no
so mail
helpers
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They,
first was
uh,theythrough
phone the
kept a
call
trip.
mail You
service
everything can
at that time.onAnd just
theytrack rate.
were
thetosecond And
also if
understand you,
keeping
phonewhere so inbasically,
check
call whichwe are they
whether, play
facing was
I receive if with
we
you.
got an
issues. Like Butyou rate
accommodation
apart this
from hotel,
and
this, if
they
we
after my trip was over. So again, it was from the customer you
have like
enquired put
never photos
about
received ofany
things that that
calls
hotel,
care executive of Oyo rooms and he asked me about myused
were
in between we will
required of give
by
the usyou
trip. this
were
After much
available
the points.
trip, to
we us. And
haveAnd that
they
always can be
also,
receivedwe
in
were
to some
understand other booking.
the proper
review And people
travel and stay experience, what all were the issues and IIT
also given a itinerary,
and the a like us,
proper
feedback. and
guide
But obviously
in for the
between they
rate
Bombay
the thatno,
trip,
problems thing
campus and
it just
which I for obviously
faced fest.
started andput
during itmy the
just photos
went
stay. off on
likeGoogle
that. or
make my trip.

No, I think this did happen to me yet, but yes, of course they
asked for the feedback after the trip is over but I didn't get any
communication from them during my trip.

No. We used to inquire if we had any problems.

They were quite helpful with respect to our questions. They
were good. Not bad. Yeah. But they did not take any, they did
not do anything to ask us with respect to if you're comfortable
or not, nothing happened, that's it.
No, it never happened with me. I mean, why do they get once
the sale is done on their platform, they will, they hardly will.
Uh, we'll be in touch with the customers unless they face
some issue. And they, from their end, the call, uh, the service
providers. So they don't generally call regularly calls because
that's what customers want. Uh, if there is no problem, where
would they expect the service provider to call them and spoil
their vacation? Yes. See, as far as platforms are concerned,
they're the third party. So, they don't generally care about
their job is to, um, fix a meeting between the customers and
the travel destination company, which is the travel destination
that the company is providing. So, their job is done once the
sale is done on their platform, their job is yes. On the other
part, the service providers, as in we're planning your trip, your
entire trip. Yes. They do care about the consumer experience
throughout and they generally, uh, look, uh, look for feedback
throughout different stages of the day. Yes. They interact with
customers regularly.

while with OYO I think I've got the email

They email about asking my experience

Yes. It was I think twice. Yes.

Yes, the experience was quite good at first of all, I when there
was problem to me. I think when I reported it on the site itself.
So the customer care it's have called me twice and he she
well, I don't remember actually made sure that the mic very
was is this all then again, the customer came in contacted the
the hotels where I was reciting and they made sure that I
have been given proper accommodation and all.
Yes, it is there that the mode of communication changes. For
example, the first case they called me is the but in the second
case. It was three. I think it was for Google form. I've just
don't remember but I think it was a Google form or an email.
Yes, I think it was make my trip.
houses, we definitely did get calls from them. Even before we
were arriving like, when we will be arriving, or there will be
anything- they would want there us to have – like maybe we
wanted to have lunch or maybe we wanted to have dinner or
any special requirements if we had. So, we did get a call from
them, we did get assistance from them in finding the place as
well because it was a hose so we had a little bit of difficulty in
finding it and even. And even while we were staying, we did
get calls from them asking if there was anything else that we
wanted help with. So, we were quite happy with the service,
yes.
Alright, so, I would- I would tell you about two of my
experiences. So, the first one was ‘Udaipur’, so we ended up
booking a homestay and, I would, I would definitely mention
that Noitinended my experience,
up being – this since has not happened
it was low in price- at any
we thoughttime.
(pause)Uh-
They only I don't
send uh- seem
messages to recall it. I the
after mean trip I is
didn't
done, really
like need
as a
it won’t
No, till nowbe that that good
thing but
didn't it ended
happen, up when
doingImuch told youbetter uh- than
they
their help
feedback and they
thing- didn't
that you call like so it (chuckle)
or not. That yeah, is I
alsodidn't uh- really
an
our expectation!
Okay,
take so Iyes
service as soon
response So, for asthat
time I care
use homestay,
long, any I was we were
appiftalking
like forabout very
booking thishappy
OYO
only!
mind.
automated mean, all
notified that I is that I face a particular
isSo with
there the
once
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you of
I book-
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get during
some proper the
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call
was
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point, app it was
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won’t how have
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you
body wouldthat
calls atI am
have the having
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time of athem good
it.
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and once
time then itsnot,over,
they they
receive- ask at for least ratings
they and should allmy but
receive I have mynot call!
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ifreceived
ongoing about
trips, that
my
which has
Jodhpur
if not
they happened
stay,
start Sodoing I asit of
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uh- Ihelp anyme
don’t calls,
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desired
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happen it will
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my is,
andbooked
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my but
like,ifalso
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you
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while I issue,
in my but
trip. other
But than
yeah, that,
if they I don't mind
uh- by whether
themselves they
don’t went
are
reasonwantwell
going but
to gettowards
disturbed
internationally, theI the end,
in
would my once
Me
say our
time.
that they trip
I mean ended,
would like
anyask we
one
more. gotcall
that but I have not received any calls from service
know,
are all the
calling meservices
and from
checking old
up name
on me makeabout my trip.
how And
is my yeah,
trip
isandask
multiple
doable.
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have
calls if yes,
you reached
from them
after
are with after
forlot
using
a thethe
the
of traveling-booked
review!
services,
people, You
like, I getget
do
especially bus
it.hotel,
So,
the when like
that
mails
so they
all. took
So not a, after
it doesn't I checked
providers
really out
during
matter from the any
forcall-trip.
me.but particular
Sonotification
yeah, it's fine. they
that-
kind
you're
call it
askingof
us doesirritated
going
and about have
as we
my
internationally
ask how to
waswere
experiencebe and in
experience. person
already
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you inwith
they
Yeah. our will trip
I ask
Ifpeople,
bookright,
me
then we
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a flight youwrite wise
didn’t
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At
also-ifleast my they
services should were drop good a WhatsApp
or not, such text- as
little you
things they
with
make have them
some
everything my the 24
review
triptime
seven
or to
any
is connected give
because
commentsof the them
other they
or
through review
have
anything
sites, then
all
they
phonebut the and
thanking
call buses
us
andI don't there.
andme
usuallyandask But
for using
me
through they
everything to fill
can
arranged.
the kept do, It
bugging
feedback. would
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So us- be
that
you more
case,
youhad than
yeah,
know-for
this kind enough
they the
of would
a review
normal probably
and
routine want
not
that want
kind
feedback. them to
of
their app So
WhatsApp.
hear,
andI understand
all - those things
totodisturb if theyme. I get
see it,
like sothey yeah, don'tits goodwant toI
think Ibut have then we arementioned
already
disturbed there the complain
mood that
enough. the
a about,
last
little sotrip so
I
yeah. that
went is
to one
go on.thing.
So
disturb
But their customers
otherwise,
the problem if I'm going
was that
during
on a only
their
trip,thethey vacation
one, might just
I remember
butcalljust
and dropping
that.ask how
wasa WhatsApp
the experience? text wont And be I don't a trouble,
think so,general nothing,like if youreally,
nothing are
facing
which takesanyatrouble lot of pain justif let
I'mus goingknow on and a shoppingall. I think trip or that would
something
play a very likeimportant
that. role!

Yeah, once we have reached the destination, we have informed

them about it. As soon as the journey ends, they get the call. Do
you know how the experience was so that they can update about it?
And, yeah, there've been times when these people have contacted
us.
 Yeah, they do ask us for the feedback after the stay, generally they
don't contact you in between whether, you know, we have a
problem until and unless, we report them that we are facing a
problem.
Well, I don't So that think is itI guess
would you happenknow, something
with which needs
me just because to be
I usually
rectified
book hotelsand andcorrected
flights too. that, youdoknow,
They usuallythey should haveanything.
communicate this in
between
They just you send know, a call toAnd
the details. check whether
in case, yes,client
in case arethere
doingiswell.any
And if they are
cancellation kindfacingof stuff any or probelm,
they givebecause
there's some at timesissuesit happens
with my
that
book,
I'm not you do are
Isure get if not
Iahave able
call backtolarger
even
from contact
them, but thethere
service
was provider
never while
the call.
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you'rebecause
Whatfacing kind a when
problem.
of service
I awasAnd
you
inthey
are
complaint
Kodaikanal
don't any
expecting?
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the
in
some
place
India.
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issue,
where
haven't
like that.
Iseen
then
Not
stayed definitely
reallyowner , as was Ithey
usually haveplan
there immediately
my,fortrip contact
with and try to
local service use
this in India as yet. The oneonlyI have accommodation,
used, I don't want toso name I madethem,
always
providers
good at
friends
but then
while
. They
yeah, with I was
have
thehim
on
one and
the
promoted trip,
he helped
I've used
but
their
have not
otherwise,no.
offers
mecontacted to me ,
a lot in traveling but
me whileandthey I'm
Uh, I have no,enquired
haven’t not muchanything travelled. Alsowith afortourism, um, used
he evenreally
staying gave
or moving, me ayou scooter
know,to check
during theout fewplace,
the
packages, trips
theythey
thehave not
company
to providebut when,
feedback when
forms Ion
havethe opted
last day for,of yes,
the they have
trip .There is
generous
contacted
Within the guy.
me
trip if, I'm
no facing
. However any problems,
some they
hotels just
have contact
doneof mebutafter
, make
called
No,
a the me
till
difference now
service is if I have
I haven't
between
being done any kind
had
branded of feedback
because but
and non branded
to fill feedback. or
when any I kind
went
Then that service to
is a negative
mostly
concern they don’t report
I. should . However to after
them. thethat's
trip I what
have Ireceived
my trip.
provider I expected
point. And that that the
needs to So
travel provider
be rectified, I would
guess. have,keep um,on
forms
got from
callingthrough
there
and sms
as part
taking or mail
of their
keeping . check,
But within
but the
service. I only tripreceived
only from thehotels
call
Uh, actually,
,atuhthe
I received yes,
even we got
from that
a service
lesser in,goa,
branded
start and I received the call when when my journey was like
hotel they
too . used to
call us and, uh, we received
supposed to end so there was messages
Never as soon as
no calls in between and that we reach
any phase
Yeah, or they will
it happened was continue
oncea I booked
very tracking
big
No letonline,
down.ourbut destination.
there was an
Yes,
That's, yes. Yes. So, uh, like, uh, even
issue with the hotel. They did not receive anynot
uh, the check to know now examples
when I did when find Iitwas
bookings. quite
So I
traveling
convening, to, uh,
had to call like, Shimla, I
uh, as wecare
the customer was,
canceledI, I opted
and it their for
was hotel the make
sortedbooking my
out, butalso, ittrip
did
from
then alsomy state.
we Soreceived
just what happened No ofwas,
ahappen.
message uh,have
that my hotel,
you uh,
canceled
Yeah,
everythingthat happened
you get yes. during
in your nameone my
isreceivedtrips.
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willuh,
itthe
orincident
not? We said,
where Iyes.
wasSo Then
travelingthey Dubai so call that,
while in some
get
why the
didIservice
you can Uh,
eatgetting
the hotels? I immediately
And the connected
decision is with my
places
service was stuck
providers and solved left behind
out the at
issuesome in place.
less thanSohalfI tried
an
completely
to contact different.
the provider Then there
and[problem
they tourwas agent,
no support but ofI from them.
couldn't with
hour.
And So
I had there was
to, uh, some
do So
a lot of my in
myself. thier
So bad side
I didn't the process
findtime.
that a
him
but for
they asolved
long time.
it that,
quickly. yeah, that felt very at the
meeting
And the reason was also the very silly one because thecall
no, no, that
no, no see
contact um,
at after
all. service, most of all the
that thisno,
provider,
no, no, should
uh,
noyou beknow,
a lotatuh
contact all.we to
forgot aremobile
at a place which is really
or something like
unknown to us. So we just
that, it was ridiculous from his side. trusted you a bit or are you leaving
on you? So you should be responsible for whatever happens
with that. So you should be in continuous touch with that's
what I see.
 again, situated near Bangalore, and it also a
hill station. The name of the place was
My best travel experience was when I went to Yercaud which is 150 kilometers away from
IDubai mean,and all itthe,was allmy thebest experiences
travel experience were
really
because great. Ithe There
gotbest is
to experienceno comparison a different between college. I would not rate it as worst, but yes, it
Yeah,
this so
wasother goodthan would
andIndia's
this was definitely
not good. be the
Uh, would take last position in my destination list.
culture
tourism experience of culture.
Nainital, Andwas,
which I got iftoI So, the only reason behind this is that I
every,
see many so every,
places any
whichof yourare in travel
not so common
remember
Yeah!
destinations Bhutan was caniswhen
abevery I was
good. peacefulIf, if11th standard.
country.
you, got searched
if you First about this particular place on Google
20.India.
in Which Also, was yourDubai
since best is destination
much more 21. Which was your worst destination
So
thing
all at that
people
the services time I
actuallyvisited
for Nainital.
follow
which you the So
rules,
really the thing
actually
paid, if and it was showing seven to eight places you
tourism
developed
Um, I I've
have experience
than
visited India,
many andthere why?
places were many
like Jaipur, tourism experience and why?
is,
follow
you as the
received already
rules. You
all yourtold can you,
services see the stations
unity
and how among have need
your I can't rememberto visit if youthe areworst
goingbut to yeah,
Yercaud. So, I
we faced
facilities
Goa , my
been
themselves. Orissaavailable
choice So and
butbasically,
most
of infrastructure
enjoyable
preference they and was
have was
Goa.
Nainital
a good is visited all the places, but only two to three
expectation
amazing. was,than
Other if it is
that,meetingittowas the
also a scenic
new some
IKerela!
have problems
to think forexperience
about ourit. trip
Ibecause
thinkto was
Bhubneshwar
Bengal tour.
There areThat's
aplace,
lot of activities dobeauty,
in Goa and My worst And tourism
that willgood.
be ofwhen I the
a beautiful
nightlife.
expectation.
experience, And,
it was
mesmerizing
a small
uh,
a newin country
terms
experience, ofand people
destination
it was a
places
since
That
traveled our
was
were
to not
pretty
ticketsa got
proper
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type
Apart
uh, ofI
from
and
vacation
traveled Itoo
had much
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since
beauty
actually my grown
isfollow
very up we
good
their and
king, could
itmeeting
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all is
king of
fourtravel,
rebook or five
themI mean,
places,
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Ithetheidea
was places
able was
to that wevisit
were
manage
to
itwith
also,
different if the destination
country and is your something, but I just, I, I was justMandirs
traveling
ourselves
around
saying. the
expectation, They better.
world.
I actually
mean, So itthat's
The that
follow
does
why
accommodations
particular
what
not
I really
they
like that
were The
need reachedChaar Dhaams-
think it'sKochi
viewpoints.
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Darjeeling.
The
Kochi
different,
It was
Chaar
we will
different
the take
worst angles which
a car
because you
enjoyed
also
experience good. my vacation in Dubai. one
are
and or
of
then two
great of my
importance
travel to friends.
five, sixin I just
Hinduism.
other don't love
But
of that particularit
places, the
but
to follow. InXis
something still in
India,
was you mydon't
shown memories seepicture
inKerela,
the and
that it willit of
thing,
and could
too have
crowded. the scenic
It was view too crowded,
Um,
always in India,
remain I would rate when I culture
during
was very over
that there.
travel,
hectic. I we
mean, had to
the stay
entire inIfjourney
many cities
was
that's
turnedaout
traveled
very
to to bethere.
clean
Kerela,
country. Yeah.
something
that was totally
my best
So, I just There
different. place, you
or hilly
four see,
cities
to five
which
therepeated
hotel you
were not
things.
see on
so
they
the are
developed.
loved that place because I love mountains. hectic
I website and
written inare plus
thenot the
list,exactlyfood
then itthe factor,
doesn't which
samemake was,
there.senseIts like
So,
experienceif both the criteria
because inmeet,
Kerela, then you
wewill
uh,loved be,
stayed The accommodations were notThere
very good or
love mountains! That's why I just which
from
in every was
the making
tourism
trip.exactly us
point feel
of
seeing helpless.
view.
more here were
than not
Iinthink,
a great okay with the travel uh,
accommodation, destination
which wasyou hygienic. Also, the traveling was very hectic
Bhutan.
chose. So, in my scenario, many
there. places
You to
can't cover
say in
that that
it will particular
happen hill
or not.
Udaay Samudra. And after both that, the it wasthings
the because
station andof that
long is routes.
why itSo, willI ittake
was one of the
always met except my Kerela trip. So it's fine. But it can happen anytime. thinktheit's last
first time I went to a beach and the beach bad experiences
position in my
Darjeeling. for me.
list. the worst because of too
It was
Iwas mean,clean. Europe It waswas an ultimate
cleaner than the experience
beaches
Um,
because, experience because for now
it was it's Andaman
totally different and than much crowded. It was too crowded,
available
nicobar. Soin Mumbai.
i'll call it Thebest
my people of Kerela
experience.
how we chatted it outand in India. So otherwise, There you see, the hotel you see on the
were also really nice educated. And the
Actually,
ifthere
you were they
talk about were very
only in India welcoming and website are not exactly the same there. Its like
no problems that Itravel, faced Iand mean,
whole
every trip was
experience sponsered
was differentand that was
and nice. in every trip.exactly seeing more here than
again, uh, it had a really nice culture and we
anather reason and that destination was there. You can't say that it will happen or not.
got
really to good,
see many activities and
like beaches like all.the
But it can happen anytime
Bharatnatyam and sword fighting.
Yeah. So last year I went to the solan. There i
booked oyo.So there I face or difficult while
checkin. So I booked there gor four people ,
but we got only for three people at that time.
So they asked me for the IDs,I provided 3 but
they asked for 4 then only they will allow me
to checkin.

Actually I hadn't had any best experience. I

had not been to many places. It's just three
or four trips I had taken.
Yeah. I like the recent one actually Dehli once I had been to some village in Jharkhand,
Yeah. Because of the accommodation was I don't exactly remember the place, but that
good . And we explored some new places was the worst Destination trips, whatever.
which were actually good and better than Yeah. I'd been to a village there, but they
what we expected them to be them are really, know, I don't remember the place.
really good .the whether on day was quite
good there on the we went.
So I would say I have done multiple, uh,
destination traveling, like when I was in my
BTech I did, I went for, kasol , that was when
I went from Massuri multiple times. And
Worst, um, no, I don't recall, uh, any roles
during my BTech itself, I went to Gujrat once
experienced because I had none honestly
as part of our project. But, uh, that was more
because I do proper research before finalizing
like a destination thing. So project was a
any destination. So there's no point I regret
very, I dedicated minimum time to the project
later on no feeling of that service, there's a
and maximum to roaming here and there.
minimum probability of failing in that case.
And yes. So I would say that the Dehradun
part was quite a bit, much interesting to me.
So my city going to Massuri was a wonderful
experience. It's a beautiful place.

So it has to be, again, my most recent trip.

What made it our best experience is because
the place was really nice. It was situated
away from the rest of the crowd and it was, I
It has to be something like some place. I, my
would say eight or nine shared with a dark
parents took me when I was a child, but I don't
place. And if they can find it and it was worth
remember anyway, but it has to be one of
it,
those.
Maybe it was, first of all, it was secluded from
the rest of the cloud. People around, were
mostly foreigners and also the view was nice.
I think it was never kind of worst, but I faced a
lot of problems because While I think I had to
travel to Bangalore actually
Or some of my works of my of my brothers
Best destination tourism experience. I think Elder Brothers Works actually. So because of
I've been Once I have been to Kanyakumari, that, I think I had to
I think that was the best but actually I didn't move very fast because of which the air tickets
use any online sites for it. were not available. So I had to go through I
think through on train actually.
I think the aura of that place the people and so the duration of that that the long duration of
natural beauties. I think that fascinates me a reaching Bangalore and from there,
lot. So I mean my main focus whenever I visit traffic there and different the problems created
wherever I visit I think is the first of all is the quite a problem. I
natural beauty. think. So that I think that the experience of that
was not quite good at all.
No, no, it's not like that if I have like a
previously said I had faced some problem, but
my problem was easily resolved.
 take to continue our journey and through that
two foot lane where in the right we had the
deep Mountain-crashing sites. So yeah,
pretty adrenaline things we did during that
Uh-journey.
yeah, the Sobest means one!I can I would tell you like like to say
Okay, so went to a place called Gokarna in
chronologically, like first I travelled to of
Okay.
that yeah I would long say
back ‘Varkala’
I think was
uh- I one
was in the
my
Delhi. Karnataka. So, in terms of place and
places-
first
From year thereit’s
in my aI place
wentcollege. in Kerala-
via aItbus- wasso so
during I went
we werethethere time
six (chuckle), everything, uh-itfrom wasbest a good- to worst!it wasOkay a good so, I
and
of-
people-it itwas was we one
during hadofsummer the bestfrom
planned andplaces we
college of it and
visited days theI
experience
guess the but Iwould
worst wouldbe like‘Yelagiri’.
to talk specifically
So, I went
fourwould
Um-okay,
that weof us say
will uh-
I go it is-
Ion
think. it‘Ladakh’
mean, waswe
best so visited
would because
trip.beSo of‘Ooty’
Andaman
my this the
was about with my thefriendsstay here. went So to since
this it was
place last a,year it was I
peace
and
veryINicobar
trip- it offers.
have
good taken
trip and It so
uh- was
we many
before not we
also a
went very
times had touristy
tothe ‘Gangtok’,
even name sort
went of a peak season it was January and it was a
of a place. Itsingle
was very quiet and guess yeah. So,
of My worst would be like- uh- not tourism wise,what happened there like
for that
Ooty-
the was soadefinitely
trip, so we were trip, Ooty and
very wasI like
had my ainbest
very terms
lot oftrip
excited fun
longtheweekend
we booked
place and a so allmost
hotel from
were ofgoodthe
OYO Bangalore
butand whencrowd
actually we
uh
there!
whichabout hospitality,
I Ithat!
mean
went with
And I would
(chuckle)
my friends
finally, say
weI was- heafter
landed stayed
I didn't
my well athave
college
and
Uh- was
reached
due to
(pause)there.
time that So one
place
constraints
worst- of-
actually the
thewe major
hotel
I could
don’t issues
denied
not
travel plan we
our
much to
homestay
any
then Do care
days
we you inwant
when
started and
theevery itme
and was
world! to one
we an
I mean,
tellmet extremely
of
theus IDelhi
inplace didn't
came beautiful
and
name? have
from from to
faced
booking-
book a that
as
hotel we
theybefore were
had not able
removed
only.
uh-(pause) So to
wetheirfind a good
listing
decided from
that
setup.
plan
Delhithe
different
Yeah, IWe
to had
budget
places
Manali,
think that alltoand
we the Irequirements
Bangalore
would took was be a just
myso
bus there
and
visit that fulfilled,
to
from
to we have
Coorg. uh-it OYO’s
can place
we
Yeah, will to
go
I have stay.
website to So
there 1and
think even
week we'll
one though
before
bookthat
second we
there had
particular
(pause) only-tried
uh- at I
that was
fun
go
So, one and
for a
last year very-
the there most
of theduring and were we
awaited
motorbikes agotlot
June my it
of
tripat
renting a
places
of very
parentsour to good
lives
shop, see
have weI booking
trip.
that
think So,
point place
theybut beforehand,
didn’t
due had
to- it any
was the onekinds
rooms of of
for
the options
uslong so
price.
think.
visitedthere.
booked And
Means I mean,
Bangalore theyou
our caretakers,
bikes I and
would
know-like
and it wasthenwere
really thiswe
the awas
recommendfamily
went-
first thewe
time from
first
we we Uh-so yeah,my second I don't like- visit Iuh- don't I hadreally been liketwice to
we
weekends,
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tried
Andaman getting
contacting
and webecause
but OYO,
didn't
my secondhad
get of any
long
avisit-
long weekend
of talkfor
the
not with
good
Bangalore
time,
started anybodyafter
were travelling our journey itself,
who's
college, so
a we we
beach
from uh-
to Coorg- went were
my person
for
it wasgiven
a
parents to
trip proper
not and visit
on
like weour complain
I, were too much and often I let things slide
them,
hotels not so upthey to the
gave- mark the for
OYO the price
people they
gave were us
Andaman
own
directly
myhomemade
and
I guess.
maasi we because
bookedSo
uh-
(aunt)Imeals
guess there
everything
reached was and
mostly, it was
are
‘Leh’.
there. I aguess
by We
So,lota four
pleasant
ourselvesofI beautiful
had loved
to us
of and Andaman
and asking
take sothere- any
far, I luckily- I should bookings.
I didn't say, have- So, wesohad
Chennai far to
yeah! visit
I have
another us.
Okay, hotel So,
so I it
also ended
guess but last, up
again being
when those
I'vea- and
were
been he
tonot had of
experience
therebeaches
Rajasthan
two
went was
stops
by car, a
timeand
there!
before I would
different
trips.
Comfort Ireaching
mean,
I've kind
and definitely-
been the
of
Leh.
driver to water
excitement
theOne
was Imost,
would
isperfectly
was really say a Because
with
whichuh-
kind
beenoflucky localAndamanIlodging
haven'twas also, but the
hadperfectly
any major quality
good issues butwise I
to
anyit end
wasones
Vishakhapatnam, up
not
travelledcompromising.
choice-
very I
well
to like
wanted I had
maintained.
Chennai to So,
see that
friends a
uh-(pause). few
Andwas
withthings
we one
me, hadandof
so
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can
first
fine, you
one
remember
yeah,
was
he was like
can
ofactually
I‘Jispa’
could us!sayto
enjoy
–The
right revisit
now.
uhthe a as
lot
experience
And of
trip plan,
there,
suggesting well.
Iwater
guess
like
accommodationus: was sports,
there
where good
recently, was I
to the during my trips. I mean, there were some
also, mean, I guess Iwas Rajasthan
personally isareally nice. Itofwas really
I uh- I experiences
started
this hotel
our
think with
group
that’s missing
which had very
what my
wegirls bad
Ibooked
was intrying
fights.
also-liketerms
So that
earlier- oftell
they
to the
turned
we did
you stay.
had
notout
abecause
eat, time
and where when
all there
we we fine
can were
planned buyenjoyed
means about
good uh-ten
trip to aJaipur
we
saris lot
of got us
and water
with
aAjmerlocal
all, allin tominor
like be a the
seen
hiccups,
really but
bad experience
images and
I don't
all the
count
because
services
them I didn't as
and
bad
like
the it
nice because
Rajasthan
sports
different
lodging,
because there! push.
stories
and
South Iof
theySo
mean theIour
in
is
very,
think
were
famous I did
kitty very
that
scuba
good. and
for
different
trip
silk we
on
Afterdiving!
andtop that
culture
explored
he ofand thataI like
we
was
earlier, the that
experiences.
for a
hygiene
longer
it wasSoand
period yeah,all conditions
Chennai
of I was
time.
II think
lucky
had to
for
so. that,
The
enough
be at the
so
staytoit
that lot they
did of parts
water have. And
of Rajasthan
skiing! a lotwas
and Iof and
did things it was that
Parasailing! a they
road Uh- have
trip reviews
was
was we
areally had
legitimate pathetic,read, itthe
thinking, was food good
like yeah,
was enough.
not if at
it not
allBut
Ooty’shad
suggesting toscenic
take my beauty
the route
parents toalso mesmerizing.
‘Sarchu’where and
they theThe have
can good
airport. trips
I couldn't so farmy
get (chuckle).
room and And hopefully
everything
to offer,
kind
yeah, of which
Ithing.
had So is culture,
from,
a‘Sarchu’
lot ofSo we which
fun spentthe
and is
a lot food, whichare
of which
beaches days and all
is good!
So of
going,I wasa sudden,
I Sowe not
think should
the the
I trend
was in
worst a
not foreign
be-
but
incontinues.
10th So
was land,
that
kind
standard Yeah. you
ofwas will
uh-
a thing,
but get
I think likeaI
like
view dothing was
the about beautiful,
shopping. accommodation
is
we that
travelled the amount
to Coorg, of we sorted. that was also one of the worst thing that
lodging,
we, reallybut good. which
in the comfort, is
Yeah,
really nice
in theare
there
because
comfort asee lot of
we
ofour,
want
really
to
like has foreign
last we
didn’ttimewantedhotel
I visited
like any so
to it
Goa
have
part was with
there little
my
experience bit scary
family,
becauseI've I of so also,
yeah.
sunrise
the place like
So
booked
Oxygen gave
in aatmosphere
thewhenever ofsatisfying experience.
was Also, happened, then the people met because
then
we, we
the went
seewhatever, culture to ‘Talakaveri’
India. we If you want towant togetting
tothe
go see
from less-
origin
thethe we that
there,
was had some
incident
very but due
small friends
made towhere that
lodging
I, I had to go to a place called whichever I went towithone
we us
day
and
were who
was
all we were
horrible.
staying, could scared
it So
not
was
we
ofwe good
went
were
Kaveri places
there
getting
river. bytoand
So, visit
booking
that these there
height! our and
Soown wetraveler
some visited ofhavemy so
culture
car, we of
couldRajputs just get go. Sothings
everything, it was and
then
easy because
youfor us to not about
stay that
at
clean,
see athat
that
livewas
it and the
place,
was
show only
everybody
not
or we I had
could
maintaining
something tosay.
started
return Yeah.
likehygienebickering
that. atAnd nightand
there
at
travel. the
friends
Ithat
was We after
time
were
inwith don'tmy
Galveston.the
of have tsunami
travelling
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have, I
the think
also
It difficulties-
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don't had yeah,
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inevery weof
astoinbe
really
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see some only.
weand
because So
had it was
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lunch the little
missed annoying
language
outside the main
and as
barrier,
uh- well,
pointlike
I of whole
even
really that
lovenottrip
good,infun,
corner.
breathinga, driver
theAnd
like, buteven
resort
we wassustaining
have also
you
to catch cool,
talk
very-very aafter
about
uh- he
flight, waseffects
the
normally.
beautiful
you playing
streethave Sooffood,
and we
to I speaking
experience English was andgettingHindi, ruined
I couldn't becausespeak of
the
tsunami
music there.
at abecause
very Ithemean,
high the driver- Iwas
mean the uh- so that was
to South Indian food! but the cleanliness no one not very successful trip but
ifcatch
had
shouldyoutotalk acrash
say about
train, very
there it volume,
shopping,
comforted
uh- we had
was they
while so
toithave
Off-Season, yeah,
stop Iwe
athere.
inlot our
got those
language cancelled
that
hadthey ourIroomsspeak. only.
So that So was that was the
cab
enjoyed
offer.
own driver
Then
comfort a really
iflot,
you
zone, was
didn’t
talk
we accommodating
create
about
enjoyed you much know,
everything fuss
seeing andwhen
that's he
the yeah we
maintained. So experiences
think my travel from toathatnightmare
Chennai place
There
a very for good lodging deal staying we had in tent, thatnoresort concrete and it. worst so because
yeah, I
experience.
in was
my on
case a
So,solo
that now trip
was I and
hadlikeI didn't
made
one know
of a rule
the-
events,
took
we
thing, us
asked we seeing,
through
hadto stop experiencing
tent places
onand and
multiple
the their
hespots
atmosphere wasculture showing
also, in the
the much
there was really bad and weather was pathetic, it
that travel was one of the best travel whenever aboutI how am
not so to get there
traveling
good andthe
I with
call
experience. everything.
hotel one Also or
us best
driver all possible
the
was popular
so way,places,
chilled I guess
out. I
SoRajasthan
visited
yes, Ithe has
visited a lot
Cellular lots was humid, we had kids also- like small
was very cold.
experiences! The And season that kind was of scenario
perfectly good, at 2the days airport
before has a
hand lot of
so issues
I ask because
about they
bookings don't to
more to offer than the people there I metsound really kids
Jail!
of
that So and
places…and
place I think I was
also that awatched
made
bit
was sothe
difficult
like many
one light
but veryand
ofmemories
the best in
good to offer
double this.and So they
check yeah, were
I guess
everything
really
that
like
becoming
was
I havea very room
very
bad or trip
nice and really helpful. They were the, yeah, I
show
that particular
experience. there. And I really
time. the enjoyed.
It’s
next
travels. stillday I also,
fresh mean, in themy it wasminda cranky during that
water I had time.recently. So, I think Chennai
guess Rajasthan
fun trip was
overall! really nice. not becausewas the Ionly
don’tplace wantwhich to face that again
I didn't like. and
wasand very yes thereforecold and itI can was say like iteither was my we best have I don’t want to ruin particular place because of
be there touristorexperience leave at that I had point with only meso- yet.from
all these things. So Yelagiri’ would be the
there to ‘Ladakh’. So we decided to go early worst in my mind.
and at the path only-we had one of the best
So back into
experience of our 2017, life- Andy as Iand saidI went like there to
Dharamshala and
were no roads! no perfect path! we had to it was one of my first thoughts I mean, five or six years earlier, I was, I visited
of, we almost travelled for the 1o hour car ride Ajmer and we actually booked up a resort near
ride our bike on whatever stony path carved
and we reached Dharamshala find, find the Ajmer. When we reached there. There was
by
experience manyprobably people. for and the yeahfirst time thereforwere me by nothing. Just a tiny temple., I mean, we were
road, difficulties
I was a journey there was by the at road
one and pointthe it was
journey cheated, so that was one of the experiences that I
raining, the next
was exhausting. It was fun because of the point it was snowing a bit remember. I was fooled by paying a huge amount
and
company our fingers I had, that were theall placefrozen waswere equally all and getting a service that had nothing. Yeah.
swollenbeautiful but stilland the the excitement
arrangements. in our heart
kept us right into our path and we reached
Leh after a very wonderful trip-route!
was
and they very
the had beautiful.
second the pool would It'sbe,
services. perfect. uh,
They if The
I'm
have talking
the big
Mcleodganj
temperatures when
are,You Iyou went know there, it'sitmy was
like a attracted
cold, place but I I actually in, you know, went in onaurgent peak basis, time. you It was justawant longto
mirrors
about for myself.
international, I think
think, which
uh, really berlin trip
was mesmerized with. I got to stay in a hotel, have a stay
holiday over and here, youand just the don'tweather look up for was any other
really
not
was me. even Andvery
very I, I really
well cool.believe
planned. It wasthat the these ideal days, this
which was probably the highest hotel in the thing. So we relied on the website and then we
Yeah,really attracts
temperature. I think, at
And
I least
think second awas
it female would
very a lot. beIfthe
well you have good, Oh, it wasa extremely
that's tricky question. crowded. Cause Like
then there
Inever
would
country
Um, and the highest peak. You go to see a lot regret that we did rely on them. So I've
the, big asthey Imirrors
mentioned, in yourhospitablemyhotel best and, travel
you know, a was say, noI dunno,breathing I don't space anywhere, any of it.so
people,
researched
experience of historical and
was,
are places.very
planned.
which We make getI think tomy see and
that the
trip.
very
wouldearly
And preferred that, youhave know, a worstan urgency experience go on
backdrop
friendly. They to catch
are readyover theto pictures,
help any because
time So that
far. was
Yeah. one
Actually negative.I could Second
say Kashmir. though, What uh,
be,
that Capital
everyone
that
was would
ofatendthe
travel to
be
country, I
have
my did, a
first
theuh,
picture.
option
Dalhousie,
to Bangkok
And
because
if you
it's agot is
good to somewhere
Okay. Oh, or
I think something when like
I experience
went that. So
withbecause mythat was the
family,
,you So is talk
my to any person inwere the hotel Soor there
actually traveling
happened was was not to very good some wrong we
planning
This see
Thailand.
backdrop, a lota bestaof
very
And,trip
then
tourist
places, off
difficult
um,
gets plan whichexperience.
Iaare
liked
plus to
question have
it because
point, the
actually
asyouI have
I natural.
know,
visited
they had one that's
most experience because they were the hospitality,
what I've been onservice.
negative experience. So I I
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remember was lonavala I stayed back, uh,
should continue today. We did according to the
uh, I had this other, uh, that site. I had to plan
season. So the people who are continuously
a lot of by myself. So yeah.
experimenting new places also can get a good
experience
Yeah, definitely. I gave reviews on the Oyo
app itself and I gave reviews on the
makemytrip app and website itself. And also
if I correctly remember, in 2018 when I
22. Have you written feedbacks of the 23. What next destination are you
travelled, I gave the feedback on
service
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mean, uh, generally, Hospitality)
uh,that
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they credited 150 gocash plus in my Goa
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travel from my looks
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beaches. Ladakh So,to visit
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feedbacks.
experience,
cashback
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points, Iso
Sometimes written, otherwise
thatwritten
have the customer
feedback. it. Uh, I
like to visit Ladakh or the Northeastern have heard a lot
Bengal.
everyone, every other feedback was about New Zealand from
retention
Like, part
I wrote is there.
my feedback Andfor people
when come
I states because these are the
the people
only partsI
verbally
back
traveledandon telephone.
tovisit theirand
Jaipur website
whenagain if theyto the of
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want
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Northeastern States are believed to be am a person who
enjoys
Uh,
beautiful more
I think andthatof a scenic
Vietnam
Ladakh. beauty rather
,Thailand
Everybody and
knows
. than a
Indonesia, coastal,
Ladakh, it'sthese only
reallyare coastal
nice, that's why. So
beauties.
mysopossible
that's the reason
destination talking about Covid , they are
in much, much better situation than in
Many times And I expect a compensation
India. There are only 700- 800 cases.
for that.
So let's see how it goes and depend on
Yeah. Right. I do. Especially when the
my placements I guess I'll be placed by
experience is bad. Yeah. When experience
January or February. I am planning to go
is good i might write or not. I don't know, but
in march.
when experiences is bad,I do give a review.
I think so social distancing will be there
from the authorities . So from that point,
I'll prefer ro stay in much more cleaner
places.

Maybe Mumbai or Gujrat, since I had

been to most places in the North, or
maybe Srinagar or Ladakh. Not thought
of.
Not on any online website, but when I check Um, well basically there will be, at least I
out they provide us with a pamphlet or will, uh, prefer to go to a place where I
online a tab in that I've feed whatever can maintain maintain social and hygiene
reviews I want to give them at that particular is quite good, better than what we, what I
time. have experienced last. And they are
more hygienic with more identity
compared to what we had before
pandemic
 Okay. So yes, I would the place, which I
always want to go is the Ladhak with a
few of my friends, but not many friends,
only two or three of them. So I would
definitely go on a bike journey to Ladhak
from any place you are based in . I just
want a bike ride from that particular place
to Ladhak.
Yes. Yes. Multiple in fact, I would say most Yes, definitely. Uh, life is not going to be
of the times or all of these every time I, uh, same as it was before the Covid. So yes,
we are given feedback by the service some safety measures should be taken
providers. Okay. What was your care off. You should be properly
experience? How was the accommodation sanitized, and it should carry. You should
or the food? How friendly were the people be in your mask every time you are out
with you and everything is yes. Feedback of the room sanitizers again, it should be
generally. They are generally there. part of your luggage. It should always be
there in your luggage and social
distancing Yes. Every time, anything, any
during the travel and during your stay
over there while interacting, interacting
with people out there. So yes, these
things should be taken care off.
Considering recent, uh, conditions,
I think, I would go someplace out of
India, like Hong Kong, I guess
Yes, I have. For this one time I stayed at a
I think just the face mask that is the extra
OYO hotel, the accommodation given to me
thing we need to carry and also many of
was not clean. Also the manager was
the restaurants are open. Transportation
nowhere to be found on the premises and currently not sure
will also start. So Iabout anything
don't think it will be a
the staff, which was there. It was really because of the pandemic, but then also
problem.
unfriendly. I'm
Um,not surereally
I don't wherethink
I have
so.to visit just
I would
Exceptional service and an experience. I because the plan gets made
focus on, I can find good hygienic food.
write appreciation feedback, but most of the automatically. It's factor
not dependent. It
One of the major from the front,
time, if it's not up to the mark, I don't doesn't depend on anything I think
from which you can get COVID. So one
hesitate writing a negative feedback It'll definitely now I think
of my concern would be the
thatplotted
I wouldthebe
factor
careful about the rest, I think. a great
of protection would play
role because you have to get protected
from everything. You're not getting in
touch with different people the food that
you eat where you are going and the if
No, I don't write reviews as much. I don't
the place safe you have to check in mind
even see that views I think
the different factors considering to be
But yeah. If it's compulsory or the person
safe.
asked me to do for the sake of their for the
Yeah, definitely the safety nets. I think
sake of them then I generally write reviews.
the would be the most important factor
Otherwise, I don't
the places. Do the provide all those
things for safety for safety or not
It's not preferred. I think it's I think I don't I
Because you know if you talked about
don't feel to give reviews. I think I will to give
before pandemic. a time I think I think
the reviews trough mouth only.
there was not such an anything required
for definitely for people anything required
for the people, but now I think People
would come with different options. For
example, if the proper equipment’s like
sanitizers and other things are provided
to them or not or and also the cleanliness
of that area. if the area's proper cleaned
the food that has been processed has
been made properly or not and different
 Uh- rarely! I do not do that very often I asking me new place or you want me to
would say, but yeah in some of the cases tell a place which I want to revisit right?
Yes,
that-Iapart tend to from write thatreviewstrip, there for the wastravel one Alright. Okay. But it should not be one of
whatever I have
experience of Coorg, it was well planneddone and I think initially I the places that I have already visited.
did not use to write
and all, we made uh- plan for to-and-fro review when I just Correct?
started travelling
journey and hotel arrangements, that all but since I'm telling you Okay. I think I would definitely want to
that I have been travelling
went fine. It was a good and quite beautiful for past six years visit the northeast part of our country. So,
or so, I have realised
trip. But while returning uh- what happened- that they have really maybe Assam or someplace like that-
helped me personally
uh even we don't know but from the uh- to book something. So Assam or Mizoram something. But again,
that
there made
Uh-yeah, was some me
I don't realise really that
miscommunication likeeven to- like I should to
from post be
the the only problem I think that I will be
doing
things the same.
service provider and the bus guys. So weI
on internet! So
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don't been
write writing
reviews ending up which is: one is the
reviewsmean and
if it generally-
is an absolute
had a booking in one of the buses in the initially necessitywhat we if used
the transportation there because you know it
front seat but due to their miscommunication Yeah, I mean, to
to happen-
travel- if the we used
travel to
company write reviews
which I when
used toit is very difficult reach North east per se
yeah, one place I can that
book is something
tickets or if very
the negative
website
and all, whatever happened between those I can think of right now thatright! I used So, to- right (chuckle) So and that is one thing
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has Itohave North eastfacingIndia. that For has somebeentime on
nowadays
used to make I think I
booking am writing
arrangements
guys, we had to be transferred into another my list for a long time is Ladakh!reviews for
is been problems with
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is available,
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that they have. People I've always been very
had a very good argument about it with the
nice and everything. So I will go there and
bus driver and the provider and for that I experience all of those things with the
wrote a uh-means good and specific gardens and places like that.
feedback about that whatever happened
there but uh- to my sadness, I didn’t get the
reply for that! So that was one of the
negative experiences you can say but I had
some positive experiences also and for that
I wrote some blogs like uh- for my solo bike
Yes, I have done that. So I have, I went to Goa
trip and ‘Ladakh’ trip and written a few more.
and it was a wonderful, wonderful experience Haven't given a thought. So my next planning is
and the way things were planned by our tourist to visit certainly a place, which is, which has
advisor, I was very satisfied with well organized. got water body
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um, like, mind
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 Yeah, so I would like to use make my trip once again,
because after each and every booking, they offer you
some sorts of cash backs or loyalty points, which can
be used at the time of train ticket bookings, flight
bookings, or any other booking, which you make in the
So Nainital, I would like to revisit, I next one or two months or three months span from
visited that particular place, as I've that particular website or portal itself. So yes, this has
24. Which destination would you like 25. And would you choose the same online service
already mentioned in the year 2011. So, definitely Ifor think that, been
uh, the
like key point for
choosing meand
sites if I want
all fortobooking
take
to revisit and why? booking and travel services?
the memories are still fresh in my mind. that flights particular
I like to website
book through as my favorite because if
It
Yes, would depend
it has been on the climate.
around its hotI If
9 to 10 Ifyears. someone,
someone is if someone
offering like,Google
me discounts,yatra or flights, because
tillbooking.com
now I have allor
you
any get
other a direct
gives comparison
me a better there,
deal, and
I'll opt you're
that notover
site
season,
want then
to uh,
capturetoI revisit
would prefer
the scenic tobecause
goMunnar!
beauty toofa hill
Kerela,
IItwould
would be because
like Ladakh! of
So trekking.
Mumbai
Leh-Ladakh was the forced
Yes!
make
trips tothat
I my
mean, trip.
I've
sharing
I I'm
was planned,
your
notquite they were
personal
satisfied
loyal to makedetails
withmy
allthe
budget
there
trip. and
services,
I'm
trips.
not thenso
station.
Nainital If
There is like
Mumbai its
once cold,
a place again
Delhi, then
inwasin
Kerela
where I
my would
mind.
Icalled maybe
So
live,this. that's
is really So, for me, saving the money is the top most priority.
something which beyond It was I, getting
loyal
No, I can
I to spammed
choose
any like
would siteisto
or by
that, their
but if
something.
explore promotional
any competitor
mygoodIf I'mamount,
booking offers,
saving is which
giving
money, if
and travel me
prefer
why going
I want totorevisit
a coastal
that area.
apace
thatwhenever
night life. If any
Munnar.
happening
again tooI much
just
city want
and
scenicto
has visitgreat
beyond place
your are
a
I'm notwebsite
good
saving
agencies really
price range
thousand
because
offering
helpful. I and me
Sothen
rupees
believeI prefer
same
also,
that that
why
theretype instead good
of service
not?
were, of, when
I like
will uh,and
itexpectation.
is possible.
Iagain.
would also like to revisit
So ever given an Dubai because discount
saving
then 500 or
obviously good
bucks services,
on
that,places some
that over good
other
service payment
website.
provider services
has
Ichoose
traveled
then, yessome other
to these
definitely, site
that makemytrip.
I figured
will eventuallyout that become thetowould
Why be,
itopportunity,
was, uh, one of my
I will, I willbest experiences.
always like to you
I, why
package know,
would good
could I not inrefer
have the market,
yatra.com
been more, thena overI can
little try. I'mmy
makemytrip.
more not
And,
travelI towould
Ladakh.also like to visit Kerela, favorite.
worried So, fortrying
about me make new my trip has been the favorite
experiences.
affordable and I'll try to search for agencies, which will
because when I visited Kerela the last website. I've also used ease my trip for flight tickets
Yeah,
provideI'm mepretty
morehappy with the
affordable services of the vigo
packages.
time I was very small and thus want to bookings because easemytrip offers good discounts
and Skyscanner
on flight tickets. . So these are the two website at this
revisit again at my present age.
point of time, I'm considering, and apart from that, uh,
sometimes, uh,booking.com or like Airbnb, depending
on, on which i am getting a better deal.
Uh, I think I would like to go back to
Not at all. Wherever i am fetting a better deal, ill switch
Andaman and nicobar again, as it is
to that plan.
expensive to go to Thailand or some
24×7 support I wouldn't like to see, because we never
other destination. So I'm skipping back.
know that when you face any difficulties situation. So
Awesome. It has a look of an island
incase of goibibo , I couldn't reach them on time,
right. In the case of empty they respond at this point.
So how quick you respond that Matter
After budget, The customer experience, right!

If I have not given with any better options or if my

Since I told you I had not been to many friends haven't suggested me and like me, my sense
places, I don't think so. I want to revisit also travel now. So whenever I travel, I consider them
to any of them. I would like to explore or discuss it with them. Word of mouth. Yeah. So they
some, any other ways. Yeah. I like to prefer for me some better accommodation details with
explore. respect, what they have experienced. So yeah, I can
try new site I'm not that reluctant.
I would like to revisit Kasol. I went there Yes. As far as I do not encounter any problem using
once with my friends and I really liked that service, if I had a bad experience using a, make
that place. It was very beautiful place. my trip, say a lack of options, they are giving or, uh,
And, uh, I would also suggest you, if you some payment issues. If I encounter then definitely I
get time with your friends, you can pay a would, uh, look for other options, like say Goibibo and
visit. There it's wonderful place. other platforms, which are prevalent in the market.

I would want to visit that place in Goa

as when I visited earlier it was not in the
season and I would really like to visit
that place again in the good season
I would really go for the one, which is, giving the best
there.
service to me. Best experience. It's less expensive, I
Um, because I did not now that place
would say related to others.
would change so much from the
pictures for the off season and onto the
good season

Definitely. I think I would like to revisit

Kanyakumari
is definitely I think I was very fascinated
by that please actually because I have Yeah, I'm fine with that.
been hearing about that place for quite The services was quite good.
long period I think they are doing a great job. It's easy to contact
from my friends relative. So it was I it them whenever you are in a problem. And they I think
was in my mind from For very long that time that that they take in serving you there is
period that I have to go there. So once I also quite short. So if you are in really bad problem
reach there I think the place strikes even apart from that if you need any other facilities
strike down my mind in a better way and that you have not earlier booked so they also provide
I learned different things from the those kind of services quite easily in a very short
actually and also the natural beauty the duration of time.
conditions the prevailing sea that
people surrounding their was
 Okay (small pause). I think I would
definitely want to revisit Rajasthan again
because even though I covered around
7-8 cities, Rajasthan-being such a
Okay, I think uh-(pause) this includes- since it was an
Uh- revisit!rich
culturally Okay place, yeah, there I think,wereyeah, so many you
independently organized event we had different
placescover
cannot I wasmost unable of the to visit.places Sointhat one
vendors, so you’re asking if I will book with the same
being
go. So,one it would of thebe reasons,
really good secondly, if you the are
vendor?
placetooffers
able visit that uh- placeextremely- again extremelybecause I
For revisit, Okay, right- right. I think uh- yeah, I think I would
good
mean I can uh-
cuisine thinkinagain of anI of
terms would trying
example like to visit
different
that uh-
‘Ladakh’. Uh- its about pretty much comfortable in booking with the same
sort
I mean of things. an exampleAnd also, of theathere
placeexperiences
iswhich
a lot of I
that have platform and I think for a- (small pause)- I think- the
there
revisited areI mean, a felt
lot of there
I –went that
there cold I want
are lotstomy
with of
experience again, stays-
(Chuckle) the portals
Uh-Yeah, I will be
like I very comfortable
mentioned, I'm not definitely
really aI
historical
friends
Um - on and places
the topinofthose
I enjoyed Rajasthan,
mythe mountains
head, trip and Iso I then
guess, likeIII
would
will be varying
nostalgic guythe when optionsit comes in terms
to bookingof stays and all or
services but
can'tto
want toget visitenough that ofgood
and those
in terms mountains
went
would
Andaman like cook to and again
visit Udaipur
Nicobar wantof
Iagain
again with
as
to dealsI my
visit am anything
Yes-yes!
I will mostly
be
as I will
comfortable
long as it isbeatwith
going
uh- the
it with
has samethe
a same
platform.
good online
standard!
while
also,
parents Iriding
very would and
much my Isay, bike,
enjoyed I was
pleased uh-
tothatbyand
able evenmeans
to getmore! that
good I
I would
again! definitely
- because want one visitofthe Gokarna
the royal
most now services
Uh- yeah
I don't reallyagain
for
mind because
flightswhich they
all forgive
andservices you
travelling
am very
I using good
I would
for my
very
deals
mean
treatmentchilling
in Rajasthan
because air because
they passing
you in
offered terms
know by
me allmy
of
forthe face
stays
the places and
and
first options like number of hotels listed in MMT
again
the
and
overall
again,
important reason is I was not so- I was travelling
experience I
I had
want
a
to
wonderful
have it
choose again and forthose
my services
hotel only because
purposes. So yeah, Iand
I got the
mean,
the and
time. travelling
experience you
likeI quite can
reallyyoung
there. per
also
enjoyed These.
go So,to
people
when I
the
thatI and would
areplaces
visited want
notthat
really that to
many offers
nice, GoIbibo are very
flights and nice,
all but like
for you will get 100 of
accommodation I hotelsbe
would in
again!
you know, And and there I I've, were some
I'veelement
gone places,
just with due that
girls. I don't (chuckle)- I think I said it before that I would
ofvisit
you
place,my Rajasthan
didn'ttrips
I think get
have I adidn’tonce
chance
that knowmoreto muchforinvolved
visit sure.
the aboutlast looking particular
for some site only.
other Even
alternative the flights
because prices
last which
time it
to Again,
Andsome after I the
would
that, time sayconstraint
I've I wouldthere
stayed just weyoufor aknow,
could not we
really probably do a Google search and like, call the first uh-
time,
(chuckle)-
tourism
with ittime,
again, I mean,
thatlike time
to my you it'sare
or always
what
Rajasthan getting better
should
trip I
because the
treatmenttry or it call the people at first website. So yeah, I'm not reallyis
can
was
Yeah- compare
okay-okay-
yeah, I in
can uha go
ormeansand
means can
wellif make
and
there’s our
goodany bookings
but still
service it
visit
long
secondlike like
youtime. the
even
are place-
I after
mean,
the king ‘Hunder’
when it'sof my
always
this where
friends
world better theto
came
or
what So
back. still, experiences
I couldn't
I place
was alone cover I for
should
all the
quite have!
places
a bit ofSo, And
in
time, I Ifquite
could a be
which
nostalgic good
givesthing-in
Iabout
would very
looking GoIbibo
likegoodto the
see you get
that!
services
same So,
onlyall
online these
I will
specific
services things-
definitelyto or
‘Bhaag
visit
something
Rajasthan the Milkhamost like Bhag’
ofthe
that
the uh-
second
and
other training
the time!
part, tradition
so scene
yeah. I I
I'm
it’s visiting
very
That good.
depends same They
on city.
that yeah,
havedepends I could
good on say.
customer
each So,
and yeah.
service
every It's the
also
trip.
am
but not
I did able
not to
think recall
and those
challenges experiences
as to the Andaman
same and
using
platform. Nicobar,
I the
mean,look
same into
itI have
was that.
travel no
right. problem
services.
Yes. with
Because that
I'm
whatwas
would shot,
Udaipursay I could
if you
shows not
ask you- visit
me, is that
I would place saythe like
is really good some of my friends
could again, plan and gothing- Right. If I had a very goodhad to cancel
experience andtheir flights
I might and
go with
also.
security So I think
and for that’s
the safety,the itthere. aand Yeah.
that’s
really nice familiar with it. also.
because
that
enough, uh-
Because I
so of
would
I
ah, some
guesssome like confusion
- to
I
placesamrevisit - I
that Andaman
wouldare time
have
still that
got service,
refund butI'm
very if Ifamiliar
easily-did not of,
hasslehaveof the
them,
free-
kind of service
definitely
customer Icarethey
would is
place
place and
constraint. I want it isto
So, sort visit,
Iwe of some
would I wantdefinitely to try like
beaches every
there
to I want provide to me. So, yeah. better. So that
to uncovered
again! have I mean,
that and if there
experience couldn't are again get
beaches time
and that
that
yeah pretty to good-so
change and, yes, youI know,
would experience
choose them again and
cuisine
they
go back
are,there- they'reI really
and visit think
all that isplaces
untouched.
these the placeAnd even
if more for depends on the sort of trip that it has been with them. So I
time to
didn't
definitely
at nightcover visit
you like
Udaipur
can other
last time,
just places
will
walk I'll like.
probably
bearound thefadingYeah.
revisit
roam So again!
some which of memory
more I with
missed isuh- a
it. little
some
Yeah. bit more time guess that is very conditional.
research
place-if
around.
because I at
have
It
I can and
is
wasenjoy to
very go there
revisit
safe.
too young. one
The again
So more
scenery if I
definitely get
time.
is a I
so that Iamazingly
chance.
beautiful, And yeah, Iquality
good. would And time
really
I really there.
enjoy
liked
want to visit that place.
the food and the thatidea place. is this something
which is very, very cool about it. And it
makes you feel like you belong there. So I
really feel like I would definitely want to go
again.

. If revisit then it would be Dharamshala. We'll

do a again, same place. Cause of the, the place
that were advised to stay, I remember it was
Udaichy Huts and the experience was just The first time they provided a good service, I would really
through flawlessly. It was commendable, the like to think about it. At that time? I used make my trip.
services were fine. People were really good. Yeah. I'll check. Make I'll compare. Make my trip, and trip
We had a good two, three days day at the hut advisor and Whichever app provide me with the better
and it was calm and beautiful. And we think facility than other. I'll go with it. Okay.
the people in the staff, they did a good justice
with the place and, and we, whatever we
needed was there in time.
Genius. It definitely Sikkim because it is
like to visit. So I would like to you know, go
such a
to the Udaipur huge place.
againYou because cannot thecover Udaipur all No, I actually, that has been booked by someone else. I
theagain, places, uh, just in one visit. And, uh, can book that again, but I do not want me to have that
because I have not explored that
like I went to Darjeeling justhidden for, just for service was really nice and classy and no doubt anyone
Okay.place Ifully
would yet, but to
like there revisit are Kodailkanal points
the food that can go there again. But the thing is too, the fact that I need
and because
theitreason thatismy like,
is last
that now one,
Again, it itiswas not
Iwould
wantaashort veryto
When comes to revisit, is it, I say toThey
exploreoffer and
a this time
familiar kind I decided
of offerstothen? explore Why it, not?
like actually
I have
relevant,
go termandjourney. visitum,the taken
And person careinI place.
I, now would
the I like Uh,toyou go
then I would really don't want tokindvisitof toservice
that same hotel
Kashmir
again, as it's a beautiful place. in depth When, um, if it is coorg, then maybe I would, uh, Ior
can visit a no preference in terms of any offer
can, number
you because
accommodation,he's can
of
have
times.
now a few
There's aI have
very that
a
thethey,
lot good,to explore good again, service which
being I offered
have already by any done.
of thoseNow. I needproviders.
service to exploreI
knowledge
economic has aroundfallen thejust people
by you mean not that would you, you have the pieces you have actually
friend
there.
AstheseI ofare
told We mine.
I haven't
would
the
Solike
particular
I want
explored to go tothat
points
visit
for youa him
thing,
new should sotrek the other
I choose place.purely
service I would onlikethetobasisgo toofsome offershostel.
that they So therehave.
roaming
again and around
would stay leavein thehis
it streets.
at beautiful,
me for So,
sure. uh, um, but givenwas this,thatIto riding,
stayed in uh, inconvenience
Radisson Okay. last time and thatnow I finished
I want to
once visitthis
otherwise andcorona you rest
the shouldisofover not.,rest
the so uh
And thisthe
of , Itime staff,I last thing. But online yeah, definitely this much name,
hostel.
Um, Yes.I like I think
And, meghalayauh,Neemarna
I also, veryI missed Fort
much. Palace,
a Ifew have stay in hostel to really know what Udaipur is and how I can
generally
like
would
if you
probablydon’t
are repeat
like
staying
to go
inmy alone
an travels
Airbnb,
that time. I No. I think I will call directly to the person and I would
other explorethan, that.depending
And really, on some
if you adults
like, if [inaudible]
aremeghalaya you are around in,
spots
a
because that's
wasthat
bias near
towards,
having Iiswas,
it the aaHaryana,
uh,
bunch
wasteyouhilly know,
of
of there's
areas,
people
my money I was amountain
and resort
they
and Depends
Yes I would because,
choose uh,
that as I home.
,North
as told
it side,
iswith
convenient isplusvery Ithe
get
Airbnb, over or there. Nobel's
It's meeting, that is all ask
should him
Rajasthan befor a
way,Ispot
or, you
was near
know,
quitehis okay the
the hostels
previous are
supposed
areas.
were
time
A lot ifbound
II have
because love totovisitplaces
tosome,
I inamy
revisit
have big
with
you
very the fort,
lastfog
know, place.
specific which
year.
and Soismy near,
views.
restrictions
So a lot soselection
of I used toopportunities
go independently , and by
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Yeah,
It will so I would
depend on Ilike
am to recommend ifto
recommending someone
whom. I ismean,
looking to go
Iitmean,
26. Which place/ destination would you recommend to
to a
ityour place
wasfriends which has
totally dependent beaches
onand and
the why? at the same time,
set of person to whom I am if beaches
and Family
are actually not present
recommending. I have toinmakethat particular
a choice, place
whetherbutthe in theperson
nearby,
has a preference for scenic beauty or, or the idea issame
in the vicinity, beaches are present. At the only time,
to sit
beautiful
back andhill
It depends stations
on
relax. what and
So, is,
thatuh, scenic
uh,
will beauty
what
actually they iswant
change present, then I from
to answers
my enjoy.
definitely
person recommend
So, withtofriends, But someone
person.Bangkok, to go
and everything
keeping with to Munnar,
family Europe!which
moderate I in
have is heard
mind,a I
place
awould located
lot about
Ican, I can in
likesuggest the
Europe. state
to recommend of
anyone KerelaKerela.and
either to Mumbai
travel Europe.because
I mean, these
were
apart from the air travel, everything was quite relaxing and also
one of my best experiences. Other than that, I would
like to recommend
beautiful as well. So, Jaipur
it wasand Jodhpur because
a combination they also
of everything youhave
a great culture and a lot of historic monuments
can enjoy if you are, you want to sit back and relax, you can do which are,
which
that. So, areit very
was aesthetic
a combinationand nice to visit. So, I can
of everything.
recommend Europe or if, if, if, if in India, I can recommend
Himachal as well, I mean, it's beautiful and adventurous as
well.
I was planning to take a friend to Thailand and Vietnam. Apart
from party, Like people have a negative image about Thailand,
but there is only one thing in it, but there are a lot of things to
do there. The one who is a budget sensitive like me , i would
suggest to him to go to south east Asia and central Asia ,
Russia is good , Pakistan, Kazakhstan and the people you can
go to USA or Brazil is a very good destination.

They can go to Delhi, Agra, places that are going food. And if
they are mentioned in, even if they are mentioned in search
engine, they are worth visiting at least once in their lifetime.
Friends and families are two separate entities. So friends, I
would recommend kasol which, I mentioned I would
recommend Massuri. I would recommend Munaar. Uh, okay.
So Munaar is a place. I can recommend my friends. Also my
family also, and talking about family, uh, I would recommend
Jammu. I also paid a visit to Jammu when I was kid long time
back well that, that was with family. So there are certain places
which you can, you would want to go with family. And then
there are certain places that you want to go with your friends,
so Kasol, I don't think you would go with your family for certain
reasons.

: I would again recommend Goa, as I liked it the best of all

places I have visited.

I think there are many places actually and and I think giving
them an option to visit those places would differ from person to
person what that person actually liked. What are the factors
that person keep in mind while exploring the places so, I think it
depends on person to person. That what I recommend to all
those people.

I would see the physical condition of that person if the person is

able to explore that places or not. For example, it could be the
places at high altitudes where person which has a problem of I
think breathing or a asthma not be easily could not is easily
explored that places. So I think it varies from person to person
for example a person who is very fit. I would definitely
recommend him to explore places in Himachal or Uttarakhand
But if the places was not physically I would not recommend him
to explore those places.
 Okay (small pause) I think if distance or any such thing is not a
consideration here, I would definitely uh- recommend Kerala as a
state for people to travel Because I said- it’s a very good mix of-
all sorts
(pause) of, you Yeah, know, possibilities
I would say- yeah, that I'd a place
suggest can offerI mean, likeithas-
if you want to- if you are a beach person, it has beaches, if you are
depends,
a mountain it kind
person of all depends
it does on the type
has mountain andofitperson
is very who closeyou to
arenature per se. And it offers the benefit of cuisine as well andwhat
making a suggestion to. I mean, if the person- I mean the
kind ofofplaces
crowd the state does hashe beenenjoy quite if he or she is ainfriend
phenomenal of yours
my experience
and
so far. youSo would
I would know about his
definitely or her preference
recommend Kerala as and a place I wouldfor
suggest if the personsomebody has a beach I would like him to surely
to visit.
visitUh- from thisI interview
Andaman! mean, theyou may have
beaches got the
are really good.feeling I mean,that I he
would would
Well, enjoy
as be
I told telling
a lot ‘Ladakh’
there!
earlier And,
also, Ionly.
amsaymoreBut due
of atoHill
for example, some extreme
if a person
station kindlike of
conditions
mountains and or lots
hill of adventure,
stations, and
guy! not much of a beach lover. So I would suggest my friends I and
would if it’s
like a family
them to group
uh- that
visit
isI think
Shimla.
to going,
go toYeah,I would
IMunnar
will that'sinrecommend
definitely recommend
a really
Kerala, orgoodthem
make Manali.
uh-
place.a plan Manali
Kodaikanal
I mean,
and isBali,
to
I went
visit also
themtherea
as
Asoon
as good
because
destination?
a child placeI had to hang
been out
to in
that the
place
as this pandemic end because u know at Bali, you canis
uh- I would
with my say the
family, snowy
destination,
and I and
really mountains!
I really
which
had I
a liked
am.
lot And
it.
Oh,
of funIf stay
whichthey
there.
around
have
good. only
So yeah,
get- Likesnow,
yeah one
where
IBali have
to
think ita a
Iistwo
have beautiful
days bitand
experienced
depends
little close scenic
onthey thethe
to want
typeview
best
my-let’s toofand
of travel,
the
person
say-inchill
moment. around
they
but want
I could
yeah,
Wishlist uh
I to
say
have
those
have
See -it
thathas
an
if two
Iputif
have a
only lot
experience
would
Bali I of
will
so next. places
recommend
bedepends
that of
my a itself,
very
So,preference.
yeah, so
to my
small-
if I'mI will youfamily
be
if I wantnotcan
I mean, city
going always
and friends.
also,
ifthere visit
it is aand
to recommend like a‘Kullu
Again,
beach,
awill as
village!
place then
ask toI
-and
Imy mentioned
would uh with
like Rajasthan
manali’ local
them- for trip,
that.
community
if ithave
is Andit was Iandone
would of
all, my
and best
recommend if theyexperiences,
that.
are very so
much I
my friends
family and
and family
if they toagonotbeachbeenplace
there and that I'm
have
to Rajasthan, Isuggesting
a chill wouldenvironment
ask them then
to could
uh- if say
go there they and tell them,
really
because love yeah,
it is anature
veryofrelax you
then
enriched should
I think goKodaikanal
culturally there. You should betry
will place, aso
I would make a suggestion
there and Andaman for a and if and
while. it is historically,
a hilly
thiswould
that over there.
be the That
place wasforthe
very best.But
good
family. That
option.
if wasfriend
my the worth
asking going
for a place
place
uh- ifthere.it hasYou a hill station, thenkind I would like them, uh-I then I
toover
chill, I would wouldaskcan them shop
make to athese
gosuggestion
to Gokarna of things.
or Goa
for
Sooryeah,
Shimla. Hampi would
for that
suggest to go once again and have a look over there.
matter.

My family, if I have to tell my friends and family, I would really like do

them to visit South India Kerala will be my option. it does go, but like
the place at itself, very beautiful. And the cuisine is quite something.
One should definitely try. And there's this specification, basically the
hill area, the water bodies, and the plantation, everything, the spices
that we get the coconut and oil. So it is something which I, which we
can find only enough there and so, yeah, that was good.
Um, knowing my friends, I would never recommend them to,
uh,See go ifon to hill station
it comes to my friend, because I would they really will like be bored.them toThey go to,don't you
like know,thePushkar quiet and, andyou Udaipur, know,once the at peace least and they stuff.shouldSo even definitely
Jaipur,
for but a family then yeah, member, they should if I know reallythey gohave to thesimilar Pushkar tastes,
at least uh,and go
Okay.
about
Udaipur
I would So,
suggesting
once okay.
recommend for Ithe willfact
that say
hills
Goa. thatI Istations
give
it
think is you
forit's I
the two
have
one fact
of answers.
been
that
the it
most to,
has One
uh,really
unexplored is got
becausefrom so
Okay.
a friend Uh, and you one are is asking
from me
alike,
family for perspective.
both friends and Okay. mySo family
forofmy
many
Irecommendation.
really
places things
like and to what
their, explore.
um, uh,
usually And youso,
happens know, uh, that you,
the goa you
places,
famouswon't the feel
for local
a crowded
lot
friends,
there when I and,
think
you're I would For friends definitely ofbreak.
mine,are
ask them more
to first or lessKasol
visit of myfrom
beaches
places, the but
markets, itmoving
hasthe a out
lot toforoffer.
accomodations And You I must tend
were to
said
reallyreally
anynice, break
family, uh,any
age. the
because So
things
friends
their
some in selection
shouldthis
really world.
go, nice
go
will
Pushkar
and
be
place. something
explore is really
It's a
that a
very like
place
the
going
beautiful to
unexplored get to some
yourself
place,
part. aa
Ifor
hikinglike,and
would uh,adventures
say for
anyinstance,
adventurous in Gangtok,
rides. trips
So I of uh,advise
, because
would we went I have them foralreadythe
with entire
pretty
very
[inaudible], nice
spiritual break.
place,
uh,Iofhad we've You right. get
been all
If you
by sorts
that.go things
there,
And, uh, there.
you and will The find
village best a part
lot of is
covered
places
Okay
this ,
Pushkar most
where
uh , so is for
a the my
really places
good family
small hiking like
first
town, beaches
experiences
thing
but stillI will
it and
has say .hilly
Alsoit stations
should
everything if theyou be . less
So
can
solace
So if II have
campus and
would peace recommend and everything,
some the
something food and
hadtobooked my everything
friend oneItake is
would
what
journey
demand
crowded
very nice iswas good
.for not
Second
.Climate
the
and Icovered
end
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thing
is
of still
can
very
our
much
be
willnice. ,trip.
free
beuhis and,
Uh,
Itrekking
recommend
ifPeople have
we know,
youenjoy to,so say Ienlightened
,am
.this.
Also uh looking
,IArunchal
Okay. will
you there.
know
And if I
definitely
[inaudible]
forward to it
that you
was . Andknow
like, recommend
uh,
coming it was to like,
family Tawang.
well,
,andprefer I'm It is
hub.
to thingin
chooseAnd so
care
SoSo so
places
need
I of
would
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would
which
to orthese economic
prefer
suggest aresay Pushkar
new Hampi
any perspective
and and
is I will
very
unexplored
placecoming fora new because
suggest
underrated family, most
Pushkar
third place..
then of formy I the friends
think
will others
be they ,
Pradesh,
definitely
destinations
asshould
well. And but
which
about then
factors
my are I would
were
more
family, only
of recommend
less through
energy toImy
itrecommend
when
consuming tell friends
I'm them
to. they
Like
are
maybe in the
Wayanad,Kerala.
because
recommending
gosame
religious
the there. earning
place
journey
such
And
So .there's
it's
is
places forthey
group
Ifvery
again, tomy .awould
this So
difficult
my very yeah
particular
friends
family and
always
nice Ican
can
I members
for
prefer
Island,
place
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family for
going
which
thata family
trip I would
some
the
them
shoulfjourney
Recently
something a place I
definitely should
have
likereligious
likeGoa not
try. be
Sikkim smooth
visited
places.
Its just
maybe but a
SoI and
lot.
I
can't
a twopeople But
just planning
days I
cannot
recommend guess
weekend should
tell right
them. that now
getaway.notto be
myit would
They
people,
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suppose
adhoc
be very . and
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at
Fort there
hillythis are
and
areas
Palace lots
if,where
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if,you uh, really
hardships
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short And, youtrip
parents,
should
places are my veryfamily,
definitely neat because
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Kerala
and, are
itself, very that old is andright I don't
next to
have
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Yeah.
acclimatize
is
think I
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contains
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should
would
recommend
extreme
awith lot
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visit
weather
arecommend
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offriends.
vehicles
places to
out Um,
go you
and
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to
there soneed
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uh,
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Agra
. So,
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hygienic
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dangers. places beautifuul
There only, are beaches
where dangers People with
along white
are good.
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definitely
which if you Iacannot
would recommend
see. Itmy should Coorg,bethe ato,
some uh, toway
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food
and
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have I even
recommend be
good
know good property
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and should they be
good
rightmostly hygienic
timetime tobeauty
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and, Myuh, of in
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definitely recommend
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utsav]
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and
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to would
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and it and
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utsav].
friends, destinatin
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visit there. Ran Soutsav
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orinJaipur.Kutch.the
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recommend,stations,
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them would
always
uh,should recommend
to visits
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one place. you I would suggest [Gir that
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traveling
forest once
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friends.culture
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that the much
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cause
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my friends,go
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yearI would youthenyou can
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itnatural
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them definitely
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But I said once in lifetime to visit ran utsav , because it's really recommend certain places.
very beautiful place. Okay. Okay. So yeah, that's that I like to
thank you for your time and patience, and I guess I didn't take
much of your time.
code --> A B C

2. When was the last time

you went for vacation and
code 3. In a year, how many 4. Do you prefer to use
where was it—describe
(positive and negative times you go for a trip / tourist services or tour
destination? independently?
points, hospitality, service
etc)?
Tour independently:
positive: "enjoyed all that it
"try to cover around 4 "easier to do that if
1 offered in terms of the "most
placesplaces
in a closer
year" to Toura smaller
you'reindependently:
Tour doing
hospitality by people",
2 positive: "weather", where I am staying,able to independently:"lots
"spoketrip", to different of
reach overnight " research
3 positive: "good stay" "twice a year" vendors,involved", and we
Tour
Tour independently:
independently:
4 positive:"little
negatives: "good bit food"
difficulty "all places nearby" arranged a traveller for
"liberty in terms
"more of how
in terms of finding places us"work"
5 "once a year" we wanted
Tour independently: to travel, the
which were very
positive: "morebudget
6 "short trip" kind of places
"travel with family or we
efficient"
independence"
positive: "environment, wanted
Tour to choose"
independently:
friends"
7 "two times maximum" Tour independently:
scenery, culture"
negatives: "people in Bhutan "do research
Tourist myself"
services:
8 positive: "good experience, "three times" "search
"prefer mostlyand end-to-
book
not welcoming"
9 proper itinerary, good travel "oncetravel
ot twice" online"
end independently:
client itinerary;
negatives: "travel agent "I don't much Tour
provided agent"
generic itinerary don't like wasting time
10 positive: "place was and because I need proper "while
Tour travelling
independently:" in
not customer-specific " "not more than
planning " three to Tourist on trip planning"
services:
India"
better , whenever I want "while
11 decorated
negatives: nicely,"mostwelcoming,
of the four times
good hospitality" "it depends oninthe
a year" totravelling
mood of Tourist stopservices: abroad"
or wherever "I take I
12 places were closed due to a "lots
my offriends
weekend " wanttourist to services
go, I don't like
have
13 "Kodaikanal: positive: weather getaways: definitely three
protest"
negative: ‘Tripadvisor’,
to depend on other
was "resort:
really good" there was "plan for 5 or 6, go for 3 or " tour
times in a year" independently
‘MakeMyTrip’ and "II
14 not home delivery for all the for ,Tourist people" services:
positive:"place was" really 4" don’t like
‘Thrillophilia’
"it depends on what I am did not like the service, that much"
s"
15 restaurants
"travel was quite "prefer to doing"
go on a vacation forthe
16 positive:beautiful" wholeservice:
fortourtist
tourtist
package
service:" lot "
comfort" every month, short of time thing"
constraint "
positive: "the resort sent their vacation " So, tour
they justindependently:
want to follow
17
vehicle to pickresort
us " in maximum twice theifcertain
"I'm travelling
guidelines,
positive:
positive: "famous
"beautiful resort,,
18 thrice somewhere
certain I have
timetable" to
Munnar,well-maintained
extremely luxury hotel" two to three, small trips "Ispend would like to
a quality
explore
time
19 and
Tour tourist services are
independently:
property
positive:in"got theamidst of the
very good and one major trip there"
20 forest" thrice kind
Tour of a drawback"
Independently
packages not cost: I
positive: "food
discount was" good and
travel independently
effective on
21 the hotel staff was very five Tour Independently :
positive:friendly
"solo bike " trip to my own completely
22 positive: "positive
Tamil Nadu"was the
"two to three times." trying to get
exploring places information
23 journey itself, bike trip itself is "Not quite often." Tour TourIndependently
from with Service: if I
internet
positive: "room that I booked go for a trekking
24 athrough
very good
negative: "for
MMT feeling
some for
washotels, me"
pretty did "once in a two months" Tour Provider :if I am going
not like thedecent"
service, food was "it depends what kind of Package toIndependently
rajasthan or :if I
25
not positive: " view
there, being was really
projected that "One life stage you areone
at." I know the: place
Karnataka
If It's averyfirst
26 good,
or less than timer
Independentlyfor you. So
well : Places there
it will bethe food was
available really
in the app" think." tour indepenedently:"I
good" you
easier have
to to take
access havea
27 positive: "trip with family" " twice or once" prefer packageto travel
information about them
28 Positive : nicely planned Maximum Four time independently, everywhere.
as I told
you, I'd give
"two years back, I've you the
29 Positive : good weather Maximum thrice Touristflexibility
never used to
Services: go
a site" "I
30 Negative : not good
Negative : Hotels not good as food Maximum twice Tour
anywhere
prefer independently:
tourist you want."if
services
31 pictures shown during Maximum twice "I'd
I'm
tourist give
going you
abroad
service:"I thedo "
Positive :booking
scenic beauty of flexibility
pick up a package if I to go
32 Maximum twice anywhere you
Positive : cost of living ,It was
the place am
Both: staying
Depending for want."
aon lessthe
33 pretty less and the food and period of
situation time"
everything were very cheap
34 Positive : Transportation was Independent
cheap

Independent travel:
35 Positive : I did not have to Division of work among
spend a lot of money friends
Positive : people are very
Independent: With
36 hospitable
Positive : thereand they're very
are people Independently:
friends Usually
37 nice and
that areNegative
always ready friendly.
: my to offer more economical and
38 accommodation,
their guidance and was not
help Touristflexible
Service: With
Negative : it wasorraining
very hygienic and
not very family
39 at times comfortable
inconvenient for me
40 Negative : to food go wasout not good
41 Positive : Destination was
mesmerising
Positive : good service
42
43 Positiveprovider
: good group or
circle
44 Negative : journey
Negative : acclimitazition was hectic
in
45 Himalaya for trekking was
46 Negative : difficult
difficult to arrange
food in
Positive : people hilly areas
there are
47
very friendly
Positive : places were very
48
Positive : we scenicliked the food
49
there
Negative : weather is
50
extremely
Negativehumid there
: not that
51 Negative : prices quite high
economical place to travel
52 as compared to the Indian
53 Negative market
:communication
was a barrier
54 Positive
Positive :interesting
: thrilling and
experience
55 adventurous area for those
who love to not stay in the
56 Positive
Negative :less
hotel crowd
:lack of
57 communication ;
Negatives : for trekkings It access
58 problems
will be difficult if you don't go
through sources
59 Negative: "very expensive"

60 positive:"It was good. With

family. Anything is good"
61 "pre-booked, everything in
advance"
"inquired through a mutual
friend about how about
staying there and which
person to contact."
 positive: "as far as place is
concerned, it was a very
decent and very calm and
serene."

"On a scale of 5 would say that

on 3.9,or 4."
positive:"So the best thing
was not many people
positive:"natural were
beauty, the
around and it was really
people surrounding me nice
and close was
everything to the beach.
quite "
good."

POSITIVE
hospitality
weather
stay
food
service
environemnt
culture
itenary
Negative: Accommodation
Negative: Bad roads
Negative:
Negative: Research
Travelling (non
availabity of cabs due to
Negative: Verylocation)
remote crowded due
to tourist
No travel agent:season
Higher
prices
Positive: Familiar to place so
no probloms
Positive: Good familt time
Positive: Good location
Positive: Good location
Positive: Hostel experience
Positive: Not bound by fixed
itinerary
Positive: Relaxing
environment
Positive: Scenic beauty
Positive: Scenic beauty
 D E F
6. If you book your
tourism destination
online, which is your
5. You like to travel on 7. What importance does a
preferred website?
long weekends or Whether you used this brand plays in selecting your
weekdays? destination/package?
service before or was it
your first time? How
Weekend: "weekends was the experience?
since difficult to travel on "makemytrip and oyo" "plans decided based on mutual
weekdays "to
Weekend: being utilizea concensus with family"
student" "good discounts" "brand jingle motivates"
Weekend: holidays" "to utilize
Weekdays: "going for a "hazzle free bookings" "I was able to connect with it",
saturdays and sundays" "if it with resonates me, it
very high-end
weekdays: place ,
"weekdays "airline website"
definitely affects me",
"good experience: not
tend toluxury"
Weekdays: be aoffer
littleme bit a misleading"
"does not affect me",
difficult " "avid traveller: check out "good thing, i prefer branded
better deal
Weekend: in theto
"prefer "MakeMyTrip:
offers " over non-branded"
weekday ", "like "like
more to stick
branded to renowned
places since
travel on a weekend
Weekdays: "need or "instrumental in booking
brands in the market"
Weekend: long weekend"
"usually travel MMT: offersmy trips , fairly
" good the phots of the place attract
weekends to do shopping deals "when
"when
people Amitabh
it
and comes
they Bachchan
to
like booking
my was
social
with
before parents
starting
Weekends:"Definitely who thefind trip"Iit "experience has been showing
resort orandfor the way
experience, he was
I
Weekdays: "going foron a quite pleasant" media posts"
convenient
should say to travel
weekends explaining
always about
go with Kite festival,
brand"
long duration, weekends" Cost will not "GoIbibo for budget "
bebecause
so muchuh- andliketheI'm a
travel "Makemytrip: convenient,
yeah not
"will definitely
just don’t it gaverelyme on aww
that,
working
Weekdays:
will be quite woman"
"notgood,
possible so "better deals" moment
then I will anddo I
mywas like
Google I have
search" to
Weekend: "I will take a genuine ratings and "think that my decision
travel" doesn’t
because
many I am
people a working
not be
long weekend and then a excellent customer "reviews get affected"
professional"
around" "Makemytrip"
support" "wouldand planrecommendations
for some place
week day, so make it a
Weekend: "prefer to travel "will not necessarily go where I want of my friends
to gomatter"
and choose
very
Weekdays:
long long weekend" I "Makemytrip:
"weekdays
weekends" back to sameapplication
vendor" travel services which I would
"TravelTriangle’, "No, I just travel wherever I
can't travel because of my is"Ieasier search to in
use Google
and goodin "I feelreally are safe
enjoyed and affordable"
those ads and I
"my preference job" is always whichever ‘Tripadvisor’
three or
user-interface" orfour want to go"
the long weekends" ‘MakeMyTrip’:
websites come"Ion usually
the would say that my decision is
Weekdays: Travelling affected
go and visit
top" website
"I should not say exactly to I brand notby it a lot"
important
alone
Weekend: Travelling with have read about the blogs
used
"If other
I am on their
tightservices-
budget reviews most important
family or group
doesn't matter if it's a entirely people thehave
for days tour" It's always my first choice
and it’s a 2-3
written" trip, I I search accommodation after
weekend or a weekday "OYO:very good service Airbnb
Weekend : a short trip and go atwith OYO service" going to
a very reasonable government backed packages, the app or website of
Weekdayswith my: friends
a long trip Airbnb, rather than searching
like trekking
"place should rate" have the I usually don’t prefer anything
Weekdays : inorweekends
a major "used
basicMakeMyTrip
facilities " , it in google
trip Ispecific
use Yatra doesn't
most of matter the time what for
we choose to
Weekdays : I prefer tostay home service,was very
"used ‘MakeMyTrip’ or hassle- brand
free , goodfor experience" travel purposes
I will choose Oyo as they have
Weekend
take the andentire
:take rest
Specially
weeklong off "MakeMyTrip:
‘GoIbibo’ booking
provides if I am travelling greater standardto Gujarat I will
weekends then as it is difficult bankflights offer: and hotels get choose bus service provider like
‘Citibank’,
weekdays:
to get leaves "itin is the
less MMT: "service provider is I generallypatel prefertravels
either Indigo or
weekends:"when you're a certain discount"
crowded and you'll
service industry. find a also good only" Vistara
working
better
weekdays: in corporate,
deal on the hotels."
"because then
the "used a lot of different
I don't think weekdays OYO and MMT:
websites" I branding
will definitely does not selectaffect
the
local crowd also comes out "experience "I had really good
in plans are successful" was good website which is giving me the
"Itthe weekend.
depends upon Sothe it gets
timea "itexperiences with
both thealltimes"
compare the the
hotels if theypackage
better advertisebetter betterservice
then I
bitFactor"
hectic." matters:"i
matters:
would "make have myto rely
thaton
trip. So,
andonline
"with givewe
oyo
booking
you getthe best
a facility
also choose
weekend
price platforms"
according to your uh,them,
yes, so
easeI'll prefer
of use aisbrand
one of
free time
"Ithat
get wea lot
canof complain
choices to whichdosen't
the has
major matter:
good
factor "No,
market
I I try it. I
value."
consider
needs."
" select
about
I never from,
had aand
online. Ifagain,
very the liked
good should dosen't it.be
It'smatter:
not about
even more a
"Nothing,brand."
important I
busy schedule the customer
service is not service
good." is guessyou because
experience with OYO,
also, uh, verygreat,low uh,cost,
on when book, ifuh, a group
or when is
depending upon the time although
Long weekends: matters:
deciding
your recieve then
"Nothing,I
such don’t think
I guess
services
"they
but these
the platforms"
tryservice
to solveatyourthe because if a these
group is deciding
Convenient for other brand
through plays a majorkinds role.
of
same problem quite
time, it's noteasy"
there." then I don’t think " brand plays a
people as well platforms."
major role."
 stay I have used Airbnb,
Long weekends: Due to booking.com for my stay very rare
word schedule and their booking was
pretty convenient

Long weekends: There's no additional not really

Professional commitment charges
price mentioned in the
Branded Hotels for assured
Week long: Once a year website and actual price
feedback satisfaction
Weekend: Short getaway first wereandsame reviews Economical brands of flights
site
are came
also genuineinto my and hotels
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commitment mind is make my trip Flight: Goair
reallyandcustomized
trip advisor solution
provider Flight: Indigo
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use Trip
sites :only
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lodges and resorts, with family or females
paytm but they
cheap resorts
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good
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proper information
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brand
also place is important
factor
Airbnb
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Goibibo

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Local travel agents

Makemytip

Makemytrip

Makemytrip
Makemytrip
Makemytrip
Paytm
Trivago
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 G H I

8. Do you frequently check out

9. How do you select a 10. How much importance does
the offers/ packages offered by
Service providers/ destination/ place for your WOM/reviews plays for you on
trip? selecting a destination?
Travellers/Hotels?

"prepare a budget and check out "doing an intensive research "don't see the reviews of
offers that suit my needs" beforeall
"read possibly going",
that I can find destination"
"nothing comes for free" "follow on all the
suchweb",reviews and "only see the reviews of stay"
"prefer to check out few websites "different people have different
bloggers and it does affect my
"if I'm gettingonly" something really " look for reviews decision"about travelling "prefer perceptions"
to browse photos on
good I plan accordingly" in ‘Facebook’
"how much I can travel and ‘Instagram’"
and how "important role google"
because there is
"i"offers
keep notifications
prompt you to onplan
for offers"
a trip
"- I want to basically visit "every
much budget I have. so much outwho
"somebody there resonates
on the web with"
even when you are not willing to placeI read
in India" the kind of travelling I like and I
"check-outinitially"
offers only when "sometimes about travel definitely think metheir
well word",
specifically plan a trip" "blog : weblogs had someonline" similarities "very "served
great recommendations ",
yes: "So, at the time Yes of festivals, long "my and friends,
thus took a few advantage from word of mouth and as well
weekend, New Years and Christmas if they have visited "i wouldasprefer
some point
place, from
they him"
tell their some WOM reviews over", online
"Itime,
go through
I do checksome forvery
any good
offersoffers
and "like to go by word of mouth, but "not really, went for a Kerela trip
reviews"
even if I am not travelling and experience
it depends on and whoif that suits me"
is suggesting based
coupons" "will noton review
waste timewhich
goingturned
a place
discuss among with my friends"
"not always" look for groups
that place" expenses
so that out to be actually
which is not liked by friends hectic" and
" notifications related to place I am online informations are sharedare most family"
"I really don't "very much,its 100
verypoints for that"
looking for, like
I willchecking
check it outout"the helpfulwho have "I think important to
travel websites or travel blogs or withlook for people
family i choose comfortable know how you can travel in the
like seeing already visited "when I wanted to go, I was just
savesthe packages "
money hotel, with good facilities, the
best way"
reading blogs"
My primaryfood sourceis good of research is "the ratingauser
"definitely verygives also plays
big part:as I go
only when I am planning a travel an important part"
usually
Offers or anything would definitely I follow the Instagram handle Instagram handles called through all kinds of reviews,
not make me change my decision there is another website called the
trip to community "Ipositive
ask about as their
well as experiences
negative
saves lot of my money TripAdvisor
I generallytheirsearch content is very
from net , :from my friend reviews circle
" or group
helps to negotiate google , about good,
places that are has"the gone
"playstoathat
fresh veryparticular
experience
good rolethatplace
"my "
if some of my colleague is aware of
unexplored frined had shared and at that
When I need it, then only some place point only I decided that next
it's really the entire year I am web search only Google "a heavy
"Yes, I looking
do. Whenever I get free yearweightage
I have to go" for me"
for offers If somebody in my circle has because people are putting real
"I keep ontime, lookingI dothrough
check. different when you timeare walking through
I'm a price
platforms from sensitive"
wemakemytrip
make a plan"to you pick offtravelled
places from your experiences
"Whenever the reviews, I think it is more
goibibo and I try to compare these, if any friend already
" I would not go to the site or the wish list has visited reviews aregenuine a better source of
packages, particularly
uh, the services because
offered and theI am someplace information
nottype really interested inwhich
of destinations the package
are research on net there's a big role
Advance
offered planned
because they
on thesejust bookings
restrict our
platforms" for
"YouTube travel blogs" I definitely, I, listen to them
better
movements" offers Also It depends on my interest
No " looks for calm and quiet places"
pickyourtrail.com for customizable " if my friends or family have I about that particular
will definitely place.
do a tripadvisor
Yes, forinternational
weekend getaway trips if "I think something
word of mouth, in plan"plays a search
I always cross verify without
Yes, regular getting a goodof
checking dealflight and great role " reviews are trusting blindly
the most important
either beach/mountains
hotel deals thing
I won't trust a hundred percent
depends upon group but everything is so readily
on his reviews
upon season It's available,
very tangible reallybecause
to judge a lot
personal liking of whether
people visit a lot of areas
those are authentic and
share everything, and now it's
Accommodation & amenites "Not Much"
very visible
 "I make my perception based on
Budget the experience that other people
shared"

" I'm highly motivated to go to

that place rather than someplace,
Climate and weather conditions which, my friends or colleagues
" traveling
are notorsoplanning a trip is a
happy about."
very personal experience and
Deals offered everyone wants the best effect. So
" the
I don't
Bestbelieve
way ofinconvincing
that so strong.
are
Location: Preferrably beach your
I usually firstorofwho
friends all go and check
already have
Tourist season on a social
been media
very muchplatform"
there."
Travel duration: For work-life important factor
balance if they're saying it it would be
Type of crowd correct
Type of place not really but I consider it
Visiting with friends or family Very important: Genuine
Very much:reviews
Genuine reviews
Weather and climate
from trustable
Yes, for kowing which sources
things to
Weather and climate season
do and which to avoid
Yes, good reviews for new
Yes, reviewsplaces
about new places
to visit
 J K L
11. Are your travel decisions
influenced by the celebrities
who are promoting them? For
12. What kind of
example, have you ever been 13. According to you, what are
feelings/difficulties you face
influenced by Amitabh while selecting a top 3 deciding points in
banchan promoting Guajrat selecting a place?
destination/package?
or SRK promoting
Bengal/Dubai as brand
ambassadors?
No: "I don't "no"think the "budget" "budget"
personality promoting it plays a
very major"no" role for me", "difficult to"travel cost"
find economic places "climate"
No: " only influenced
"influenced by the kind byofthe kind
places which are offering you bring "mutual concensus"
ofthey
placeswere they were showing
showing in theirin "ends up taking a lot of time for me
comfort" "experience should be good"
their advertisements
advertisements and theand the
culture to do the
"connectivity ", research " no bus
"absolutely
"no, celebrities " are
culture " paid" "vegetarian food"
"celebrities only say good things options "
"budget" ,"explore "pool in the hotel"
something which you
"celebritiesabout the place"
never play a role in
"actorsdecision-making"
don't play a major role "bookings" are not able to explore where
you are living"
since I am not influenced by "business priorities" "accessible"
"I"if
think that influence
them"
I do not like the celebrity me if the
celebrity the I like"
"planning in advance" "not overly crowded"
who’s promoting best city or "weather" "mood"
best
"Mr.state,
AmitabhI don’t give much
Bachchan: like
loyal
so muchand he importance
will fool you to that"
" "they willtake
"It will send me a very
almost big PDF"
one week to "adventure"
"my"No, it doesn’t
decision matter"
is based on my make them understand what exactly "if my friend "nature"
or relative has
"many times response
I want" time is not so
research about that
"I also check lots of online place and "all the nearby destinations like visited the place so that I can
the reviews " good" take help"
pictures like how the look and near to Bangalore gets filled very "The place"
"No, places
how the doesn't
weather haveis"to be "main problem occurs
fast " about the
"alike
good view and withones" a good "Weather"
very publicised cancellations of those booking"
travel journey experience, I go "cancellation charges " "mood"
"good blog about
for that"some
"I'm really impressed by the ads place, I "we don’t get everything for every
"destination"
would
but prefer
it really that one"
depends on place"
"a budget constraint " "first will be stay"
whether
"it shouldyou be really
withinwant yourto visit "how safe is a locality, you don't
reach, "should be convenient in terms
that place
obviously ifbe
any orcelebrity
not" is know about
websites theclearly
dont place, only seen
mention
it should affordable" of traveling"
promoting it will be crowded distances pictures"
from places of "stay Taj and"food" Hilton provide- if
it does
place. Sonot depend
I avoid who
that is
place sightseeing even you are not going anywhere
budget "really
stillenjoyed
they willbecause the stay
"No, not I'm not influenced by getting time off from my day to day but
promoting give you a very
"I would have to say not at the was really
good comfortable
experience"
"It should not be very far from and
them" schedule
beautiful"
very least. I am
"because you connect with the not even spend as much less money as I can the place
"it where
should notI be
amoverly
currently
bothered by these ads."
celebrities you admire actually. remote and unexplored by people "it should ,not
crowded situated"
disturb
I want littlemy
bitbudget
of me
"
Not at all money constraint much,I do not like
time" to spend all
share of my budget on just the
Not at all type of destination "how much time I've got"
place"
Not at all for shorter destinations I will prefer "budget thing "
to go with my friends
Not at all hours of travel I need to have "scenic "local
beauty,cuisines
really" good
Not at all budget outdoor places or terrains to
selecting a hotel is a very big "it should visit
be affordable"
selecting challenge
the places Ifor want
meto visit in " should be able to communicate
that particular destination in my
trip or instituting it is effectively to the local people"
planning thetimeframe
travelling convenience
more psychological
affordability Time or season of Travel
 There's so much rush local cuisines

"as a vegetarian food is a problem scenic beauty of the place

for me"
"mostly search on my Google search
engine, places, most visited, but the food and recreational stuff
places
"Very they places
average provideareussometimes
usually
doesn't match thehigh"
standard" location including Geographic
cost of living
"multiple rated very
options, location,weather of that area,
" I don't think any all at one go,
difficulty thatsoI
you are a bit confused"
while selecting a destination. The whether
money likethat
howismuch
a hilly area
I am ableorto
difficulty arises once you reach the beach
spend
no proper information
destination actually" time constraint
unclarity regarging the itenaries quite number of places to visit
Accommodation place should be economical
Airport connectivity weather condition
Budget while travelling with wish list
friends
Expensive add-ons in package budget
Hygiene condition of room Location depends
"Selecting a placeon thegood
with group
with whih we go
weather ,Historical importance
Location of the hotel and food.
Misleading promotions on "weather, good hotels and
websites travelling " options"
Mode of travel "natural beauty, teampreature
Non-flexibility of number of and crowd"
"climate, avaibility of resources
travellers in group/pair and cost"
food
stay
places to visit
atmosphere
local culture
serenity
peace
Accessibility

Accommodation

Amenities and services

provided
Budget

Climate and weather conditions

Location: Preferrably beach

Place of visit (prohibitions in

state)

Preference of type of place

Season of travel and weather
conditions
Tourist season
Type of crowd
Type of place
Visiting with friends or family
Weather and climate
Word of Mouth
 M N O

15. Which is you preferred mode

16. You like to visit places
for travel? (flight/car/ bus etc.).
14. And On which factors can On-season or Off-season
you compromise? How was your travel experience? (lots of tourists and events
Would you choose the service
OR less people)?
again for your next trips?

"can compromise on stay" "flights:longer distance" "on-season"

"depends on when me and
"cost" "train: shorter distance"
"no extra addon, provided basic "good experience with flights due my kids have their
Off-season: "offers vacations"
a lot of
hygiene conditions are met" to affordable prices"
"will choose flights because of good calmness"
"stay"
airways infrastructure" Off-season: "spend less"
"information about the place
"flights:longer distance" Off season: "explore places
and resourses" "on-season:
in a raw way", like to do
"stay' "train: shorter distance" seasonal activities of the
"mode of travel" "personal vehicle " "On-season:
"depends place"
on themoodset"
the place is
"delay in service where I am "MMT : Citibank card and I am more lively and the place
"if the placestaying
is not so " beautiful used to the offers", Off-Season:
out of "Definitely
it can be Off-
but at least its clean and giving "flights:longer distance" season but place
experienced"
Not On-season: should
"goingbe
"I feel theme tourism
comfort"business are "car: wherever possible" suitable
anywhere for that
you"you weathe"
havecan to stand
"sometimes
already Iover
can compromise
priced " Off-season: just
with the availability of food "flights:longer distance" spend in
more queue"
time in that
"food-whatever I will get, I'll be Not On-season:
start of On-season:"I "won't be
don’t
"accommodation choices : I" don't want "flight, car, overnight buses" able to place"
enjoy or feel the
happy with it" like that much crowded area,
like five-star thing but yeah "flight:when distances are long" beauty of that place"
make
start myOn-season:"don’t
of schedule as such
basic
"I am an smenities and hygiene
oudoor peron, not too"car: because car provides more like at the starting of seasons
should
"Ifussy
won't beifthere"
care the
about the TV is
hotel" freedom and is more entertaining" Off-season: have to pay high charges on
"only"
most
everything
On-season: of" the time
"sometimes
working
"cold place or not,
likeall the channels
Shimla "car: experience was really good"
if they
are coming out" "long journey :more than 6 hours, Off-season I prefer
certain things Off-season"
: "I want
happen to see
at
don't have a heater, then that then definitely I will go by flight" the
certainplace,
placesscenery
during and it
that
couldaccomodation
be an issue for me" "to travel by car if and only if the
would
particularbe kind
time" of
time in Not
driver On-season: "lot of crowd
"I don’tislikegood toand
spend he'smore
interacting"
disconnected from my real
food travelling"
aDefinitely
lot of noise and
On-season: people are
"I like
world"
littering things "
"I prefer
"book Flights
flights online only"
from visiting places when there
food and recreational stuff On-season are:tourists"
"lot of activities
MakeMyTrip only and search for
"MMT: someExperience
ongoing offerswas pretty
" going
"Off-season it just on"feels like
time constraint
good most of the time" you're in the wrong
"Off-seasons : probably place"
miss
weather "always will be a bike trip ' "Goaout off-season,
on a lot ofduring
things" rainy
" in future I will definitely choose season, probably the water
offers
"depends bike
on only"
how your a lot Off sports
seasonwon't :not very fond of
" food." "if not too far then roadfarmakes be there
"accomodation and journey to of sense: get to enjoy thedestination is" sights, get the crowd
"road depends on my schedule
"I will jotthe
downplace"
the positive to stoptrip:
youryou
carcan eat at local
whenever you on season the price thing
things and"journey"
I will jot down the places, and youwant"
can travel around in comes to mindand
accommodation
negative things on the same "I could "driver was a
your young
own car"chap and was
alsoask driver
having funforwith
suggestions
us" places like Himachal
transportation expensiveyou
"on expenses.
paper. And IItry
don't really care
to evaluate on the popular places and the should always visit in peak
if I'mthose
getting the experience"
alternatives," " do a Google search and go with Off season :crowd will be
"local community and cuisine" the popular cuisines" seasons
first suggestion that they have" in off seasonless the hotel or the
quality of food travelling alone : flight food
Peak season isbethe
places will cheaper
main
travel mode travelling with family : train
source of attraction
Accommodation I desire to travel by a car "depends when i'm free"
I can't spend, or I don't have a car, so "personally if i am going with
Food I try to use a bus or a train my close one. I would rather
go in the off season"
 Hotels I had to change a lot of travel modes off season: "cheaper hotels
and cheaper deals"

Mode of travel flight for any long distances Off season: For good deals

more than 12-14 hrs journey I will Off season: For peace of
None prefer to go by flight
below 12-14 hours I will prefer to go mind
for Hill stations you wont get any
by train On season
choices like train , so you have to On season: For good crowd
if that place is accessible
choose car or bus by car, On season: Good crowd
then
domestic I will be
travel traveling
I would by car
say flight
"I'm traveling between countries. of On season: Operational
course flight toissave time
my preferred mode hotelsProper
On season:
"Ioftend
travel, but the
to give within the country
minimum time toi ambience
On season: Weather
prefer cars."
the traveling. So I prefer a flight" conditions
On: Season: All activities
"it depends upon the distance "
available
flight On: Season: Good crowd
train is very cost effective On: Season: Local festivals
depends upon the location
budget
Individual: Flight
Large group: Car
Long distance: Flight
Long distance: Flight
Long distance: Flight
Long distance: Flight
Long distance: Flight
Short distance: Car
Short distance: Car
Short distance: Car
Short distance: Bus or car

Short distance: Bus or car

 P Q R

17. What is the first 18. Which service you prefer

thing you check out on spending more?
19. During your trip, did the service
about that destination (shopping/ cuisines/
(places/ cuisine/ local adventure sports/ providers contact you and inquired if
you are facing any problem?
community/ special accommodation/
events on season) travelling)?
Yes--
"food" "food"
positive experience: Yes-- "2 calls: one for
booking experience and other for travel
"nightlife" "adventure sports"
positive experience: Yes: "definitely did get
calls ,we did experience"
get assistance in finding
positive experience:"happy with thethe
"sight-seeing" "shopping" place
Yes:
"look for cuisines: do my "different adventureous service"
Yes:
negative
negative experience:
experience: "got multiple
"irritated as calls
we
"specialreseacrh"
activities going activities"
from them for
No-- the review"
on"
"good stay"
"experiences like adventure were already in our trip and disturbed the
"I didn't really need mood", their help , if I face
"places to visit" sports or paragliding", "which
add value to the trip " some trouble thenNo-- I should beable to call
"local activities" "travelling" "Bad them experience
andNo--theywithreceive"
Goibibo, no
"drinks" "food and drinks" resolution
"websites just drop provided"
a mail and you have
No--
Yes:
"received feedback to rate"
"how city looks" "accomodation" helpers were given,after enquirythe was
trip but
madenot
"accomodation" "accomodation" during the
regarding things I needed and a guide trip"
No--"during the
wastrip they don’t call, after
provided
"weather" "adventure" trip- once its over, they askafor ratings"
"At least they should drop WhatsApp
"major attractions" "cuisines " "as soon as I use any app like for booking
"any activitiy which is very text"
"food" OYO is there or
No: "I won’t say any body MMT, I getcalls
a proper
at themail
time
famous in that place"
"accommodation : need to thanking me for using its app " it
"special event " relax and enjoy the place" of my ongoing trips, if they
"after using services, they will ask me to start doing
"cuisine''
"whenever I go to Sri "local food
"sometimes I buy some " write somewill be really
review comments
No--
great "or anything
Lank, the first thing I will authentic stuff for that the "They thanking
only send memessages
for using after their the
app"trip is
check out: inis cuisine "I"if
don’t
theywant them to disturbask meabout
every
"food
"places tothe end
visit " " place"traveling"
is famous for" just by done"
themselves
everybody gets satisfied now and then while I am
services ,it does not have to be in person in my trip."
"adventure sports"
and talks about good food call
forbutlargernotification
compalint also,
aboutIt would
somebeissue
more
"good scenic
only"beauty" local sightseeing than enough"
"a good view from the they immediately contacted me
hotel balcony cuisines haven’t really enquired anything
"local cuisine andalso"
culture a difference between branded and non
" bookstores branded
some hotels haveservice
done ,provider
but mostly they
markets food and accommodation
don’t
travelling and adventure "No, "WeI don't usedthink this didifhappen
to inquire we hadtoany me yet
local communities
sports during the trip
problems. but after"
cuisines adventure and local cuisine They were quite helpful
People
I really invest more in the "Yes. They do care aboutwith respect to
the consumer
our questions."
weather I will try out traveling
different kind of "with experience
OYO I thinkthroughout
I've got the" email
you should book fooda proper place They "Yes. emailItaboutwas Iasking my experience"
think twice. Yes.
special occasions to stay Yes, the experience was quite good "
Travelling within the local
local places area
not at all
most interesting place for food
Negative experience: Conacted only at
me to visit the beginning & end of the package
local foods hotel No
I look for people and food " accommodations." No
" local community" "shooping and site seeing." No
" historical importance of "accommodation and No
the place" cuisines."
 "accommodation" "accommodation"

"special events and why is "accommodation. and than

the place famous" definitely cousin "

"facilities/conveyance" stay option

how is the culture food
no. of places to visit cuisine
is it safe shopping
Ambience of the place buying in antique items
Cafes and Restaurants Accommodation
Historical monuments Accommodation
Local events Accommodation
Accommodation: When
Local festivals
visiting with family
Prohibitions Adventure sports
Sightseeing Adventure sports
Things banned in the
Clean and hygienic room
state
Tourist spots Cuisine
Tourist spots Food
Uniqueness of place Food and local authentic
cuisine
Uniqueness of the place Local authentic cuisine
Travelling
 S T U

21. Which was your 22. Have you written

20. Which was your best
worst destination feedbacks of the service
destination tourism tourism experience (Travel/ Hospitality) after
experience and why?
and why? your experience?

"limited attractions to Yes: "websites credit loyalty

"Nainital" Yes:"tend to write reviews if
"misleading visit" google points for customer retention"
"Cold weather" "peak season
results about the : notplace"
able they lived up to what they
wereto Yes: "helped me personally to
mentioned"
"Scenic beauty" to "options
find a good weplace Yes: "a lotbook of places which
getting because stay" of long "
not up to Yes: "about restaurantscan
are unknown and you
"peace it offers", "some minor
weekend werehiccups, and
"homestay
"not a veryand hospitality:
touristy sort " the butmarkI don't forcount them"
the price write "
requirements fulfilled, very "Bhubneshwar: as bad experiences" transportation"
tickets No: "I don't really like to post
"Andaman
good price, andhomemade
Nicobar and got cancelled" No:
things"don't like writing
on internet" ,
"I didn't havein as any care in "Bengal tour: culture
Gangtok meals" single trip "Kerela-
there was travel
not was
nice" elaborate reviews
No: "I don't even actually on thelike
the world,
with family,Ilikedidn't have to"
to revisit "Uttarakhand: Internet'
Andaman: "lot of beautiful hectic and the cities food sharing pics of my vacation
plan the budget, was just were
factor notwas developed,
there" No: "write reviews only in
beaches",
there to "enjoyed
have fun a lot
" of unhygienic on Facebook "
"Chennai : and staytravel
was Yes: of
case "i always give reviews
unmet expectations"
"cabwater
driversports
really" was Yes: "I my
gave feedback on
accommodating"
really was pathetic,
hectic"the food about good and bad
"with family", was not
"place was at not
all good"
clean" website for a travel
experiences" agent we
booked, every
"i have givenotherfeedbacks
feedback
"Goa" "weather: it was humid" Yes:"I is usually
verbally on phone"
don't do, but
"Yelagiri:
"small kids hotel denied
becoming for Dubai and Jaipur"
"Lots of activities in Goa" our booking- as they whenever I like any place, I
"every travel
"Bhutan: goodexperience
nightlife and is very cranky " had "gave detaileddo" explaination of
"OYO people
removed their listing gave us "I actually do write the
good untilculture"
one is getting the another hotel also but place I liked"
expected services and from OYO’s website 1 reviews whether good or bad
"Dubai: very different again those
week were
before not
" of experience every time I visit
which is worth "strongly believe in giving a
culture and the money "it any
unique was
"now, little
ones
I ask bit scary"
choice"
about "people some
liked
honest place
the road
feedbacks" " or not,
"Kerela: he paid"
nice people,
attractions"
"Coorg:first time "itbookings
we (with weekends, was one to of double
the long that
"I cannow
think also lot weof get from
people
culture and activities" and we didn't
family) were travelling check everything" online nowadays "or the
"Off-Season : got a veryto get any of the good
depend on the reviews
" for a negative experience, I
Coorg" wrote acomments
good and "specific
good deal staying
"Comfort and driver was in that extremely
hotels crowded
there" "! I do not do that very often "
resort "
perfectly fine, he was local bus service took feedback about that whatever
hotel waslonger not that good happened there but to my
"resort wassuggesting
actually very beautifulus" " asmuch it was booked
time
over i never miss outgetonthe writing
with my family I couldn't sadness, I didn’t reply
"season was perfectly phone for that"
good"with my explore places as per kind of a customer support
"Ooty: went
"first time we went for a I had to my wish that my very important support for
eat food
friends after college" couldn’t
family washave any
eating any kind of a website
trip on our own
"experience and
was good
booked everything by
recreational activities and I did that on his request
because there were about bus foods they and provided
beverages was if I am elated I definitely write
ten of usourselves
with all "
different very shady
"Ooty’s scenic beauty was service was very bad So if the brand is big, they push
stories in our kitty"
mesmerizing" for feedback reviews
"accommodation gave a Specially
I hardlyifrepeat
it is a good review I
I didtheynot likewere theleast
service any service
satisfying experience" bothered about how love to appreciate
provider so I am not sure how them
"Ladakh
"driver was : thatalso
tripcool"
itself when
was full of adventures, happy I am about
I planned it at a wrong their much theyI had
workaupon goodthe
"Ladakh:
scenic adrenaline there were
pretty mountains,
beauties, service
timechallenges experience, I
reviewsdefinitely have
most of the hotels are a localdown
written tourism the company
comments I
things we did during
road, snow road" that in communication due Because if you are writing
could not provide any review
"accommodation
Ladakh: had to and
journey"
"we rideallour not toupto
the therushstandard
hour online you should reviewalways
was fine means " "Darjeeling.
" I had noneIthonestly
what is shown was the point
in the of offline is that I
bike on whatever stony write facts
Ladakh: "excitement
path carved by many
worst because
pictures
in our because I do proper of too can explain the people very
heart keptpeople" us right into our crowded"
research before "yes- Especiallyclearly when the
path ' finalizing any experience is bad."
destination. "
 "yes- Not on any online
Berlin trip very well "Banglore- not properly website, but when I check out
researched and planned planned" they provide us with a
pamphlet"

nainital almora trip was

absolutely fantastic in bad service "yes-"yes"
oyo, the
terms of accommodation accommodation given to me
was not clean. Also the
climate in Kodaikanal was no help from trip
very beautiful provider manager was nowhere to be
ideal temperature waiting time "NO- No,
found onI don't write reviews
the premises and
hospitable and very friendly as much."
the staff, which was there. It
travel was hectic only when negative experience
people was really unfriendly."
ready to help any time Bad food
Gokarna: Multiple sometimes when askes
food and accomodation was
also very nice change of cabs due to Always
lot of other people service provider
Got sick in the trip Mostly
interaction was really Jaipur, 2019 Negative experience:
train was very nice Mcleodganj: Travelling feedback over email
timebound,clean and Mumbai, 2019: Flight No
through
got delayedbus
and Positive experience:
services hygienic
were really good
cancelled multiple Feedback
Yes, overof
only in case call
bad
people were very humble Not a funtimes place to visit
best travel experience was experience
with make my trip Wayanad, Kerala
they were always
they have also guided me in my
connection
with extra places which I
Best trips depends
have not asked in myon
expectations vs nicoba-
package
"Andaman and actual is
matching
destination was really
"Delhi-Because of the
good, like
accommodation beaches and
was goodall.".
"kanyakumari"
And we explored some new
"Massuri
places waswere
which a wonderful
actually
experience.
good It's athan
and better beautiful
what
"GOA- we It was situated
place."
expected " away
from the rest of the crowd "
Mountains and trekking
Dharamsala because of the
atmosphere and company
Frech culture
Fun activites

Goa, 2018

Goa, 2019

Good company

Good company
 Good company

Good food

Good
Jaipur, anproperty
economical
place with lots of place to
Kaziranga, visit
2017: Cheaper
tourist
Kaziranga, 2017: spots
Journey
with friends
Kaziranga, 2017: More
flexibility in decisions
Night clubs
On season visit
Pondicherry, 2016
 V W X Y

26. Which place/

23. What next destination 24. Which 25. And would you choose
destination would you
are you planning to visit destination would the same online service
(considering non COVID you like to revisit for booking and travel recommend it to your
friends and Family and
situation)? and why? services?
why?

"pretty much comfortable in

"revisit Rajasthan:
"Domestic: Goa", booking with same "Kerala: very good mix",
culturally
"many places rich"I was " "notwill be really
varying a nostalgic
platform" the optionsguy "depends on the type of
"International:
"the northeast part Thailand"
: not been unable to visit " wheninitterms comesoftostay" booking person": "beach person ",
"Ladakh : just "extremely good "crowd
"mountain of theperson"
state has
able to find anyseengood that place
package services, would probably do
in movies cuisine " been quite phenomenal "
forand want to make
travelling" "good deals "
"anything
a Googleas long as
search and it call
has a
, "cuisine" ,
"will book again since
"Goaa orroad trip where
places to withthere my is "Nainital because of peoplegood at standard"
first website" "shimla", "Andaman",
friends" "cannot cover most websites
"will bookoffer loyalty
again since cash "I went"Munnar" there as a child
a beach" scenic beauty" with my family, and I
"Sri Lanka" for reuse
of the places in one websites offer loyalty cash in upcoming trips"
"New Zealand: its scenic; really had a lot of fun
doesn't prefer only coastal "enjoyed go" the trip " for "will
reusechoose google flights
in upcoming trips" "places which has
for direct there"
"Mumbai:beauties"
great nightlife and "always better "depends oncomparison"
which website "hillbeaches"
stations like
happening city" second time" is providing better
"research and go "not loyal to any particular "depends upon what one offers" Munnar"
"Kerala or goa"
"out side India definitively "revisit there again" "will trywebsite"
again because of "withwants to enjoy"
"Bali: readBali"lots and lots of Andaman" friends, Bangkok"
"can good
try other service"
providers if
good things about the place "depends on season" they offer better service" "with family Europe"
"Bali will
andgive you the"best of "revisit Munnar in yes.
hospitality "willAnd try "Also
other ifagencies for "depends upon whom we
"domestic both trip :hill station
worlds " in Kerela for trekking" more affordable there’s packages"
any "Kerela, Mumbai,
are refering"Jaipur,
"Leh-Ladakh: very service which gives very Jodhpur because
the winter like Shimla or
"It has to North east India : "I "Andaman "mostly I will be going with "I am more of aofHill their
Nainital" wasscenic"
quite young and good services only specific "Kodaikanal
experiences and : guy!
ifculture"
they
I've been planning a good "very
the good
same online options like
services station kind of not
North east very whenNicobar I visited" that to Andaman and Nicobar" really
of alove nature
lover." So
road trip to India
northeast: "notIndia"
place,
number ofagain hotels " listed in much beach
North east India: "want
commercialised place"to "placenot for able
which to MMT "Theyand have good customer
GoIbibo are very I would suggest my
"Udaipurrecall those
isagain
a littleasbit I
experience riding my bike memory service, nice" - hassle free- friends to"Bali"
go to Munnar
darjeeling : close to my
there" experiences
am very much
fading " " "same service care
customer for flights
" in Kerala'
I got the offersI " "Manali : goodonly"
"not many of royal
my "for accommodation "‘Ladakh’ place to
place pleased by the because
Kodaikanal trips have
treatment
"Ladakh: that
its about" would be looking for some hang
hill out in because
stations the snowy of
element
Ladakh: involved
"can't get " I was quite
other okay with the Kasol :mountains"
alternative" beautiful place, a
Himalayan trekking the experiences that markets , local places
"ladakh:
enough
I have there
of "were
those
felt previous experience Kerala
very : nice place,lot
spiritual for familyof;
" Vietnam ,Thailand and
Maldives "‘Bhaag Milkha No , I will call directly ,accomodations
some
mountainsplaces, due
while to
scene negotiation is easier if you solace and peace good people , good
,food
Indonesia, these are my Bhag’ -training
possible destination talking was
some
riding the
my time
bike"
shot, I could not definitely are repeat customer spotsand ,, places
climate are
is very
nice
"Not thought of"of my constraint
"revisit
visit that we
Andaman could
place : websites
I can again go with Family
neat and : it should
clean andbe
"Ladhak about
with Covid"
a few the generally
online service lands
there not visit
are of " less crowded
hygeinic
Family : places which
friends, but not many friends, that because
Sikkim :beaches
some
huge you to your appropriate
"Ionly
would I
confusion didn't
out of place : you cannot visit
and last
time are new and unexplored
twogoorsomeplace
three of them" "Yeah, I'm pretty happy
places
India, like Hong Kong" time":visit the
constraint"
Kodaikanal Family : religious place
cover all places in " I can try new site I'm not
with the services " Friends
Rishikesh person in the Family :: Kerala hiking and as
one thevisit "Yes. As reluctant."
that far as I do not adventures rides
Mountainious
Iaccommodation
Ithose
miss
missed
food in
a fewSo spots peaceful and, uh, places
places. I'll "Iencounter
would really any go problem
for the Friends
with scenic : adventurous
beauty
"I using
think that
they service"
are doing a Family :less energy
peaceful place wasteget back
if the of place to those
my ismoneyvery one, which is, giving the trips , beaches
nature , hill
places and have great
best job.
service It's easy
to me" to Family
stations : hotels
consuming ,trekkingshould
Anywhere and good
time based
if I have on to contact them whenever you
those cuisines again. No, direct booking with be hygienic and
destinations,journey
reviews
revisit I generally
the place "So therebe aresmooth
certain
Dharamshala I have
take a bias longtowards,
trip so are in a problem."
the hotel comfortable,
should
"Delhi- they are because
worth
places
older peoplewhich you
cannotcan,
Dubai or Singapore uh,
that hilly
I can
because one trip is areas,
cover Yes visiting
you would at least
want once
to goin
mountain
whole
"Inot
would areas
place
liketo to their adjust
lifetime."
Goa enough Yes "Iwith
was family.
planning And to then
take a
revisit
explore Kasol.
"Andaman the Iarea
went
and there are certain places
Goa Yes, depends on deals too friend"I would
to Thailandagain and
therenicobar"
once with my that youVietnam"
recommend want Goa, to goas with
I
Kedarnath friends and I really Yes, same service provider liked yourit friends,"
the best of all
liked that place. It
places I have visited."
was very beautiful
place"
 "Since I told you I "I think giving them an
had not been to option to visit those
Manali many places, I don't places would differ from
think so. I want to person to person what
revisit to any of that person actually
them." liked."

Family: Kaziranga,
"Goa" beautiful and relaxing
national park
" I would like to
revisit Family:
Family: Kerala or
Neemrana
Yes I was quite
Kanyakumari"
Wouldsatisfied
like to change Agra for luxury
it to have a new
Friends: Goa, Tosh or
experience
Goa, for exploring Kasol for relaxing
experience
the unexplored part Friends:
Good weekend Friends:Jaisalmer
Tawang cityor Leh
in
of the state Arunachal Pradesh for
getaway Jaipur: if residing in
Jaipur beauty
NCR, and trek
for cheap and
Luxurious relaxing experience
Munnar, Kerala
experience
Multiple places
Neemrana
Shillong: Good
getaway destination
 6. If you book
your tourism
2. When was
destination
the last time
online, which
you went for 4. Do you
is your
vacation and 3. In a year, prefer to use
Goa Positive: 5. You like to preferred
where
"Good was it—
Facilities,
Goa Positive: how many Localtourist
taxi rather Make My Trip,
than a tourist travel on long website?
code describe
Beach, Open
"Accomodation, times you go services or Trivago, Airbnb,
Arunachal
space, Services one to atwo times Depends
guide on
or a weekends
With or Whether
Family-Long Hotels/Resorts you
16 (positive
Beach,
Pradesh and
Spa
Positive for trip / location tour- 1. no for weekdays? Make Mythis
Trip,
andServices
negative and -
hospitality. in a year
destination?
3-4 times in a planned
independently
unexplored itinerary
places weekends
Long stays -
used
Websites
Trip Advisor,
-
17 Local culture
Negative: and
Fast
hospitality. Make
service
Reliable My Trip,
before
and good
points,
experience. year by a
2. yes forservice
? famous Whole week
Anything - Airbnb,
Trip HotelsGo-
Advisor,
solution
Negative:
Kashmir to the
no
Positive Yesprovider
- they are depends on work or services
was it Trip,
your
18 Negative - Large -
hospitality,
problem.
medical facilities 2 times a year tourist locations Reliability
Ibibo
Make - My
Services,
Beauty.
group Negative
of people. -3 times a year. If or helpful
major Anything
cities weekdays
schedule - first
Prices time?
and ease to
Pushkar
service
and Positive
cab -
etc)?
hectic Only ticketing dependsdue Yatra
on to Make My and GoGo
Trip,
19 Covered with nearby then once Short trip - by
So, everyone's
Travelling
booking
snow locally.
so not a lot a month platforms
myself less crowd.
schedule How
Ibibo
Ibibo, -was
use
Agoda the
Discountand
20 timing to get
Negative - 4 times a year offers
of places
Experience
to visit.
ready.due to Long trip - Online Weekends if the Airbnb
group is in
- Offers,
experience?
services and
covid platforms consensus. proper reviews
 influenced by
the celebrities
8. Do you who are
frequently promoting 12. What kind
7. What 10. How much
check out the them? For of
importance 9. How do you importance
Depends on offers/ example, have feelings/difficu
does a brand select a does
destination and packages you ever been lties you face
plays -in1. Not really -byonly destination/ WOM/reviews
company
Yes - depends If
on offered Location,
Onlyforwhen influenced by 1. Connectivity.
while
selecting your when place for and
your plays you Yes - sometimes Timing, Budget,
solo then
reviews is
brand Service a
planning Weather
Company, reliable
Start sources
with Amitabh Tight and rigid
selecting
Connectivity
2. a
destination/pa
very imprtant like trip when
No - only trip?
Events
Weather and on selecting a itinerary and
providers/ Yes - areviews.
negative lot. banchan
No destination/pa
Communication.
Yes -ckage?
Taj and Radisson planning a trip unexplored/less destination?
Group/Company, schedule in
Authenticity
2. If Travellers/Hot
No - only when crowded
Budgetlocation
and due to past promoting
Not really.
No But ckage?
3. Stay
packages
and genuinity
Major role - For
friends/family planning
els? trip
a Location experience if fishy infleuncers
Guajrat or 4. Food
expert time, mood and research more posting beautiful Duration
5. Customerof
then guidance
can be Yes
Yes - during long location/place
Weather,
Yes - a lot.
SRK vacation
Consensus pn
and services
compromised about
Yes - ifthe
theyplace
are pictures of service by service
Yes - Reliability weekends and Location/Nature, reliable No
promoting
location does. location. duration,
provider
vacations. Mode of transport Bengal/Dubai budget.
as brand
ambassadors?
 15. Which is
you preferred 18. Which
17. What is the
mode for service you
16. You like to first thing you
13. According travel? prefer on
visit places check out
to you, what (flight/car/ bus spending
14. And On On-season or about that
are top 3 etc.). How was more?
which factors
Compromise on Off-season destination
deciding your travel Location and (shopping/
Location, can
timing you
due to
location Flight and
Depends Car
on - (lots
Off and on of
season (places/ -
attractions 1. Stay
points
Company,
Weather in
and budget or mode of experience?
depends
location on
and time.
time - depends on cuisines/
compromise?
depending tourists and cuisine/ local
travel of Sometimes Depends on Preferably
Location and 2. Shopping
Sighseeing,
selecting
Weather and
Events a Would you
available -train.
Leh timing and place adventure
Culture and
consensus of the and Rajasthan via events
weather ORand community/
mountains
attractions - close adventure
Cuisineand
place?
unexplored/less
Group/Company, choose the mood. to nature sports/
Budgetlocation
crowded and company.
Accomodation Road. Goa
Road via via
car. less people)?
Off season-less
Depends on special events
community, food. Shopping
Accomodation
1. Cuisine service again crowded history and food. accommodatio
only if its of
Location
time, mood and flight.and
Railways location. If its on season)
location/place 2. and
Mode mode of
of travel for your next
road via car. Depends on on
worth visiting
n/ Sightseeing,
travelling)?
Place/Location significance
Experience to the
Weather, place.
Location/Nature,
transport
Budget(consensu trips?and
Railways location. If its
or off season. Place/Location Experiencing
Mode of transport s) road via car. worth visiting on and food. culture and
or off season. shopping.
 19. During 22. Have you 23. What next
your trip, did 20. Which was 21. Which was written destination
24. Which
the service your best your worst feedbacks of are you
destination
providers destination destination the service planning to
Europe(Leh
Kashmir - would you like
contact
No. Afteryou
the tourism
Rajasthan - Road
Goa - Bad odour Yes(Travel/
tourism - online and visit Rajathan
trip and Explored
Rajasthan - Vishakhapatnam
Experience
Laddakh) - for to revisit-and
To
and inquired
vacation if
and stay. experience in the room. - Hospitality)
experience offline (considering
Culture explore more.
Gokarna -
sometimes for with comfort
Culture and Language barrier Only if its really experience why?
you are facing
International.
Sometimes -
and why? -
Experience
Dharamshala
and why?
and Less after
good oryour
bad non
Laddkah
Havent
COVID
Domestic
- -
rider's
decided.
Unexplored -
Dharamshala
any problem? Ajmer - cheated experience?
Yes - online and Darjeeling
situation)?
dream andata beaches
to drive and safe
Experience,
Mostly after the everything
Nature
Pune - and
comfort. planning. place
Sikkim with water
rohighest
explore people, service
Onlyvacation
if there any Mcleodganj -
arrangement. by resort offline world's
body
issueuntil
from Udaipur - Kashmir - Stuff Only offline if the unexplored andKashmir -
hospitality.
Not wetheir
call Experience and stolen from hotel. asked.
motorable road. Udaipur
Beautful -location.
want to
themend.
with an Arrangements
Nature. Pushkar - Hotel Yes - positive and Seychelles
Jibhi Kulluand
- explore more
and culture,
issue or after the hospitability, falsified info and negative both prague - beautiful
Beautiful locaion culture and
Goa bad service. locations.
stay. - Beach resort and attractions.
Nature
 26. Which
25. And would
place/
you choose
destination
the same
would you
online
Yes - service Family - Rajsthan
coz of recommend
Rajasthan - it
for booking for the
familiarity with toExperience culture
and
andyour friends
experience.
and
the
Yes travel
platform
if experience Shopping
and
Kerala Family
Friends
- - Goa
Culture,
services?
was great
Compare different Gokarna or
services and and why?
cuisine,
Goa - Explore the
Hampi to relax
plantations,
decide.
Depends
Differenton offers unexplored
- want and enjoy.
experience.
Pushkar
places
and
rather than
to explore Udaipur
tourist -places.
explore
another place something
next time. unique.
 2. When was the last time
you went for vacation and
3. In a year, how many 4. Do you prefer to use
where was it—describe
code times you go for a trip / tourist services or tour
(positive and negative
destination? tourindependently?
points, hospitality, indepenedently:"I
service etc)? prefer to travel
independently, as I told
Negative: "very expensive" "two to three times."
you, I'd give you the
flexibility to go anywhere
1 you want."

"two years back, I've

Negative: "very expensive" "Not quite often."
never used a site"

Tourist Services: "I

Negative: "very expensive" "once in a two months" prefer tourist services if
I'm going abroad "

Tour independently:
positive:"It was good. With "it depends what kind of "I'd give you the flexibility
family. Anything is good" life stage you are at." to go anywhere you
want."
4

tourist service:"I do pick

"pre-booked, everything in "One or less than one I up a package if I am
advance" think." staying for a less period
of time"
5
"inquired through a mutual
friend about how about
" twice or once"
staying there and which
6 person to contact."
positive: "as far as place is
concerned, it was a very
decent and very calm and
7 serene."

"On a scale of 5 would say

that on 3.9,or 4."
8
positive:"So the best thing
was not many people were
around and it was really nice
9 and close to the beach. "
 positive:"natural beauty, the
people surrounding me
everything was quite good."
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
 6. If you book your tourism
destination online, which is
your preferred website?
5. You like to travel on long
Whether you used this service
weekends or weekdays?
before or was it your first
time? How was the
weekdays: "it is less crowded "it compare all the hotels and
experience?
and you'll find a better deal on the give you the best price
hotels." according to your needs."

weekends:"when you're working "with oyo we get a facility that

in corporate, then I don't think we can complain about online. If
weekdays plans are successful" the service is not good."

"I get a lot of choices to select

weekdays: "because the local from, and again, the customer
crowd also comes out in the
weekend. So it gets a bit hectic." service is also, uh, great, uh, on
these platforms"

" I never had a very good

"It depends upon the time experience with OYO, although
Factor" very low cost, but the service at
the same time, it's not there."

"they try to solve your problem

quite easy"
 8. Do you frequently check out
7. What importance does a brand
the offers/ packages offered by
plays in selecting your
Service providers/
destination/package?
Travellers/Hotels?
matters:"i have to rely on them, so I'll
prefer a brand which has good market
value." "Yes, I do. Whenever I get free
time, I do check.
I'm a price sensitive"

dosen't matter: "No, I try it. I liked it. It's

"Whenever we make a plan"
not about a brand."

matters: "make my trip. So, uh, yes, "I keep on looking through different
ease of use is one of the major factor I platforms from makemytrip to
consider should be even more important goibibo and I try to compare these,
when you book, uh, or when your recieve uh, the services offered and the
such services through these kinds of type of destinations which are
platforms." offered on these platforms"

" I would not go to the site or the

dosen't matter: "Nothing, I guess
packages, particularly because I am
because if a group is deciding then I
not really interested in the package
don’t think brand plays a major role.
because they just restrict our
"
movements"

matters: "Nothing, I guess because if a

group is deciding then I don’t think brand
plays a major role."
 10. How much importance does
9. How do you select a destination/
WOM/reviews plays for you on
place for your trip?
selecting a destination?

"YouTube travel blogs" "Not Much"

"I make my perception based on the

" looks for calm and quiet places"
experience that other people shared"

" I'm highly motivated to go to that

place rather than someplace, which,
my friends or colleagues are not so
happy about."
" if my friends or family have something in
plan"

" traveling or planning a trip is a very

personal experience and everyone
"I think word of mouth, plays a great role " wants the best effect. So the Best way
of convincing are your friends or who
already have been there."

" I don't believe in that so strong. I

usually first of all go and check on a
social media platform"
 11. Are your travel decisions
influenced by the celebrities
who are promoting them? For 12. What kind of
example, have you ever been feelings/difficulties you face
influenced by Amitabh banchan while selecting a
promoting Guajrat or SRK destination/package?
promoting Bengal/Dubai as
brand ambassadors? "as a vegetarian food is a problem
for me"

"No, not I'm not influenced by them"

"mostly search on my Google

"I would have to say not at the
search engine, places, most visited,
very least. I am not even bothered
but the places they provide us
by these ads."
usually doesn't match the standard"

"because you connect with the "Very average places are

celebrities you admire actually. " sometimes rated very high"

"multiple options, all at one go, so

you are a bit confused"

" I don't think any difficulty that I

while selecting a destination. The
difficulty arises once you reach the
destination actually"
 15. Which is you preferred
mode for travel? (flight/car/
13. According to you, what are
14. And On which factors can bus etc.). How was your travel
top 3 deciding points in
you compromise? experience? Would you
selecting a place?
choose the service again for
your next trips?

"Selecting a place with good

weather ,Historical importance
" food."
and food.
"

"I'm traveling between countries.

"weather, good hotels and "accomodation and journey to of course flight is my preferred
travelling options" the place" mode of travel, but within the
country i prefer cars."

"I tend to give the minimum time

"natural beauty, teampreature
"journey" to the traveling. So I prefer a
and crowd"
flight"

"I will jot down the positive things

and I will jot down the negative
"climate, avaibility of resources
things on the same paper. And I "it depends upon the distance "
and cost"
try to evaluate those
alternatives,"

"on expenses. I don't really care

if I'm getting the experience"

"local community and cuisine"

 17. What is the first thing you 18. Which service you prefer
16. You like to visit places On-
check out about that on spending more?
season or Off-season (lots of
destination (places/ cuisine/ (shopping/ cuisines/
tourists and events OR less
local community/ special adventure sports/
people)?
events on season) accommodation/ travelling)?

" local community" " accommodations."

"depends when i'm free"

"personally if i am going with my

" historical importance of the
close one. I would rather go in "shooping and site seeing."
place"
the off season"

off season: "cheaper hotels and

"accommodation" "accommodation and cuisines."
cheaper deals"

"special events and why is the

"accommodation"
place famous"

"accommodation. and than

"facilities/conveyance"
definitely cousin "
 19. During your trip, did the
20. Which was your best 21. Which was your worst
service providers contact you
destination tourism destination tourism
and inquired if you are facing
experience and why? experience and why?
any problem?

"No, I don't think this did happen "Andaman and nicoba-

to me yet during the trip but destination was really good, like "Darjeeling. It was the worst
after" beaches and all." because of too crowded"

"We used to inquire if we had

any problems. " I had none honestly because I
They were quite helpful with do proper research before
respect to our questions." "kanyakumari" finalizing any destination. "

"Delhi-Because of the
accommodation was good . And
"Yes. They do care about the we explored some new places
consumer experience which were actually good and
throughout " better than what we expected " "Banglore- not properly planned"

"with OYO I think I've got the

email "Massuri was a wonderful
They email about asking my experience. It's a beautiful
experience" place."

"Yes. It was I think twice. Yes.

Yes, the experience was quite "GOA- It was situated away
good " from the rest of the crowd "
 22. Have you written 23. What next destination are
feedbacks of the service you planning to visit 24. Which destination would
(Travel/ Hospitality) after your (considering non COVID you like to revisit and why?
experience? situation)?

" Vietnam ,Thailand and

"yes- Especially when the Indonesia, these are my possible
experience is bad." destination talking about Covid" "Andaman and nicobar"

"I would like to revisit Kasol. I

"yes- Not on any online website, went there once with my friends
but when I check out they and I really liked that place. It
provide us with a pamphlet" "Not thought of" was very beautiful place"

"Ladhak with a few of my friends, "Since I told you I had not been
but not many friends, only two or to many places, I don't think so. I
"yes" three of them" want to revisit to any of them."

"yes- oyo, the accommodation

given to me was not clean. Also
the manager was nowhere to be
found on the premises and the
staff, which was there. It was "I would go someplace out of
really unfriendly." India, like Hong Kong" "Goa"

"NO- No, I don't write reviews as " I would like to revisit

much." Kanyakumari"
25. And would you choose the 26. Which place/ destination
same online service for would you recommend it to your
booking and travel services? friends and Family and why?

"Yeah, I'm pretty happy with the "Delhi- they are worth visiting at
services " least once in their lifetime."

"So there are certain places which

you can, you would want to go
with family. And then there are
" I can try new site I'm not that certain places that you want to go
reluctant." with your friends,"

"Yes. As far as I do not

encounter any problem using "I was planning to take a friend to
that service" Thailand and Vietnam"

"I would really go for the one, "I would again recommend Goa,
which is, giving the best service as I liked it the best of all places I
to me" have visited."

"I think giving them an option to

"I think they are doing a great visit those places would differ from
job. It's easy to contact them person to person what that person
whenever you are in a problem." actually liked."
 2. When was the last time
you went for vacation and
where was it—describe 4. Do you prefer to
(positive and negative 3. In a year, how many use tourist services
points, hospitality, service times you go for a trip / Tour or tour
independently:
code etc)? destination? Tourindependently?
Independently : I
packages not cost on
travel independently
1 Positive : nicely planned maximum twice effective
my own completely
2 Positive : good weather thrice exploring places

Tour Independently :
Negative : Hotels not good as two to three, small trips trying to get information
Tour with Service
3 Negative : not good
pictures shown during food and one major trip from
Tour internet
Independently : if I
Provider :if I am going
4 booking
Positive :: cost
scenic thrice go for a trekking
Positive of beauty
living ,Itofwas to rajasthan
Tour or
Independently
Package :if I
: If It's a first
5 the place
pretty less and the food and five Karnataka
know fortheyou.
place very
timer
Independently So there
: Places
6 everything
Positive were very cheap
: Transportation was well have to take
you a
easier to access have
7 cheap
Positive package about them
Positive :: Ipeople
did notare have to
very information
8 spend a
hospitable lot of money
and they're very everywhere.
Positive
Negative : :there
my are people
9 nice
that and friendly.
are always ready to offer
accommodation, was not
10 their
very guidance
hygienic and
or not help
very and
Negative : it was raining
11 comfortable
at times inconvenient for me
12 to go out
13 Negative
Positive : :Destination
food was not wasgood
14 mesmerising
Positive : good service
15 provider
Positive : good group or
16 circle
Negative : acclimitazition in
17 Negative
Himalaya :for journey
trekkingwaswas hectic
18 difficult
Negative : difficult to arrange
19 food in hilly
Positive areasthere are
: people
20 very friendly
Positive : places were very
21 scenic
Positive : we liked the food
22 there
Negative : weather is
23 extremely
Negative humid there
Negative :: notpricesthatquite high
24 economical
as comparedplace to theto Indian
travel
25 market
Negative :communication
26 Positive :interesting and
was a barrier
adventurous area for those
27 Positive
who love: to thrilling
not stayexperience
in the
28 hotel
Negative :lack of
29 Positive :less crowd
communication ; access It
Negatives : for trekkings
30 problems
will be difficult if you don't go
31 through sources
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
 6. If you book your
tourism destination
online, which is your
preferred website? 7. What importance 8. Do you frequently
Whether you used this does a brand plays check out the offers/
5. You like to travel on service before or was in selecting your packages offered by
long weekends or it your first time? How destination/package Service providers/
weekdays?
Weekdays: Travelling was the experience? ? Travellers/Hotels?
alone
Weekend: Travelling with make my trip brand
reviews not important saves
most only when money I am
family or group yatra Iimportant
search planning a travel
accommodation after Offers or anything
going to the app or would definitely not
government backed
doesn't matter if it's a It's always
website of Airbnb, my first make me change my
packages, I usually
weekend
Weekend or a weekday reviews very helpful choice Airbnb decision
Weekdays: :aashortlong trip
trip stay I have used Airbnb,
rather
don’t prefer than searching
anything
with my friends
like trekking: in
or weekends
a major refund process smooth
better comparison in google, it doesn't saves lot of my money
Weekdays booking.com for myofstay Ispecific
use Yatra most of
trip
we choose :toI prefer
stay home hotels,flights
and their booking was matter
the time what brand
for Oyo
travel helps
When to negotiate
I need it, then
Weekdays
Weekend : Speciallytolong Iifwill choose as it's really the entire
and take rest pretty convenient I am
purposes travelling to only
take
weekends as itweek
the entire off
is difficult There's no additional
price mentioned in the they
Gujarat have greater
I will choose year I am looking for
then
to get leaves in the charges
website and actual price standard
bus service provider offers
service industry. were
feedbacksame and reviews Ilike
willpatel
definitely
travels select
first site came into my I generally prefer either
are also genuine the
Indigowebsite which is
or Vistara
mind is make my trip giving me the better
Make
and Myadvisor
Trip :
reallytrip
customized solution branding
package does
betternot affect
transparent
provider and crystal if they advertise
service
better
WFDC
Iclear :That
generally
aboutuse issites
their theonly
site then I would also
from where
information you
gaining can get choose that
package,
Make My their
Tripof:Iamount,
like that
the bookings the
their
their services
customer care
lodges and resorts,
service
cheap resorts but they
are good
 11. Are your travel
decisions influenced
by the celebrities who
are promoting them?
For example, have you
ever been influenced
10. How much by Amitabh banchan
importance does promoting Guajrat or
WOM/reviews plays for obviously
SRK promoting
if any celebrity
9. How do you select a you on selecting
because people are a Bengal/Dubai as brand
is promoting it will be
destination/ place for your trip?
look for groups so that expenses putting destination?
real time ambassadors?
crowded place. So I
when you are walking
are shared
online informations are most experiences
through the reviews, I avoid that place
it does not depend who is
helpful think it is more genuine promoting

look for people

with family who comfortable
i choose have already reviews are a better
visited
hotel, with good facilities, the food source of information
is
Mygoodprimary source of research is there's a big role
Also It depends on my
usually
Ithere
follow Instagram handles Iinterest
definitely, I, listen
about thatto them
is the Instagram
another websitehandle
calledcalled
the
trip to community
TripAdvisor their content is very particular place.
I will definitely do a
good,
I generally search from net , google , tripadvisor search
I always cross verify
about
if someplaces
of mythat are unexplored
colleague is aware of without trusting
reviews are blindly
the most
some place but
It's everything
very tangible
important thing is so
because
Ireadily
won't trust a hundred
available, really
web search only Google a lot of people
percent visit
on his those a lotto
reviews
If somebody in my circle has judge
of areas and share are
whether
travelled
you pick off places from your wish authentic
everything, and now it's
list
if any friend already has visited very visible
someplace
research on net
 15. Which is you
preferred mode for
travel? (flight/car/
12. What kind of bus etc.). How was
feelings/difficulties 13. According to your travel
you face while you, what are top experience? Would
selecting
websites a
dont clearly 3 deciding points 14. And On which you choose the
destination/package
mention distances in selecting a factors can you service again for
from places? of place?
travelling compromise? your next trips?
sightseeing convenience
Time or season of accomodation travelling
travelling alone : flight:
with family
budget Travel food train

getting time off from my II desire to travel

can't spend, or Iby a
don't
day
spendto as
daymuch
schedule
less local
sceniccuisines
location including
beauty of the food and recreational car
have a car, so I try to
money as I can Geographic
place stuff use
remote and unexplored food and I hada tobuschange
or a train
a lot of
by people location,weather
recreational stuff of time constraint travel modes
that area, whether flight
more for any longhrs
for shorter
money constraint cost of living weather distances
than 12-14
destinations I will that
moneyis a hilly
like how area journey I will prefer to
for Hillflight
stations you
prefer to go with my or
type of destination beach
much I am able to offers go
belowby 12-14
anyhours I will
friends spend ifwont
that
prefer place
get
to ,go is
by
choices
train
hours of travel I need to like train so
accessible by car, you have
have time constraint to choose
I will car
be or bus
selecting a hotel is a quite number of then
domestic traveling
travel I
selecting
budget the places I places to visit by car say flight to
very
want big challenge
to visit in that for place should be would
me
particular destination economical save time
planning the trip or in
my timeframe
instituting it is more weather condition
psychological wish list
Location depends
affordability budget
on the group with
There's so much rush whih we go
 18. Which service
17. What is the first you prefer on 19. During your trip,
16. You like to visit thing you check out spending more? did the service
places On-season or about that destination (shopping/ cuisines/ providers contact
Off-season (lots of (places/ cuisine/ local adventure sports/ for
you and compalint
larger inquired if
tourists and events community/ special accommodation/ about
you are
some issueany
facing
OffOR less people)?
season :not very events on season) travelling)? problem?
they immediately
fond of the crowd markets local sightseeing contacted me
haven’t really
depends on my schedule local communities cuisines enquired anything
a difference between
branded and non
on season the price thing branded service
some hotels have
comes to mind and
accommodation cuisines bookstores
food and provider
done , but mostly
places like Himachal you
transportation expensive
should always visit in People accommodation
travelling and they don’t
peak
Off seasons:crowd will weather adventure
adventure sports
in offseason
season the hotel or and local
be
the less
food placesiswill special occasions cuisine
Peak season thebe I really invest more in
cheaper
main source of local places
most interesting place for the
I willtraveling
try out different
attraction me to visit kind of foodbook a
you should
local foods proper
Travellingplace to stay
within the
I look for people and food local area
food
hotel
 23. What next
destination are
21. Which was your 22. Have you written you planning to
20. Which was your best worst destination feedbacks of the service visit (considering
destination tourism tourism experience (Travel/ Hospitality) after non COVID
experience
Berlin and why? and why? your experience? situation)?
nainitaltrip very well
almora trip was darjeeling : close to
researched and planned
absolutely fantastic in extremely crowded
local bus service took never miss out on writing my place
terms of accommodation much longer time kind of a customer support Kodaikanal

hotel was not that good

climate in Kodaikanal was as
withit mywasfamily
booked over very important support for
I couldn't
very beautiful phone
explore places as per any kind of a website Himalayan trekking
ideal temperature
hospitable and very friendly my hadwish
Icouldn’tto eat food I did that on his request Maldives
have anythat my if I am elated I definitely
people family was eating
recreational activities and write
So if the brand is big, they
ready to help any time was foods and beverages Ipush
hardly
forrepeat
feedback anyreviews
service
food and accomodation bus they provided was Specially if itI am
is a not
goodsure
review
also very nice very shady when
provider
Ihow I
lovemuch had
so a
to appreciate good them
experience, they work upon
I definitely
lot of other people they
service were
wasleast
very bad the reviews
train was very bothered about how have written down
a local tourism company the I
interaction was really
timebound,clean andnice Ihappy
did notI am
like the service
about their couldcommentsnotifprovide
Because you areany writing
hygienic service
Ithere
planned it at a wrong review
online you should always
most were
of the challenges
hotels are point of offline review is
services were really good time
in communication due write
that I factsexplain the
can
not upto the standard
people were
best travel very humble
experience was to theisrush
what shown hourin the people very clearly
they
with have also
make my guided me
trip pictures
they were always
with extra in my I
places which
connection
have
Best not
tripsasked in myon
depends
package
expectations vs actual is
matching
 25. And would you 26. Which place/
24. Which choose the same destination would you
Sikkim : hugewould
destination online service for recommend it to your
you like
place : youtocannot
revisit I was quiteand
booking okaytravel friends
with hill stationsandbecause
Family and
of a
and why? services? Kasol : beautiful
why? place,
cover all places
Kodaikanal in
:visit the the previous markets , local places
very spiritual place,lot of
one visit
person in the experience
No , I will call ,accomodations
solace and peace ,food
accommodation directly Kerala : niceisfor
and climate family ;
nice
good people , good
I miss the food in negotiation is easier spots ,, places are very
those places. So I'll
definitely I can again neat and clean and
if
get the place
back to is very
those
if you are repeat
Iplaces
missed
good a few
based
and on
havespots customer
go with thegenerally
online hygeinic
Family : it should be
waste of my money websites
reviews
those I generally
cuisines again.to serviceyou to your less crowded
and
take time
a longif trip
I have
so
lands Family : places which
revisit
that I thecover
can place appropriate places are new and unexplored
Family
Family :: :Kerala
I have a bias towards, asplace
whole
uh, hillyplace
areas, Friends religious
hikinguh,
and
because one trip is peaceful and, places
mountain
not enough areas
to adventures
with scenic rides
beauty
Friends
Family : adventurous
:less energy
explore the area Family
nature
trips , : hotels
beaches should
, hill
consuming
be hygienic and
stations ,trekking
destinations,journey
comfortable, because
should be smooth
older people cannot
adjust
 2. When was the last time
you went for vacation and 4. Do you prefer to
3. In a year, how many
where was it—describe use tourist services
code times you go for a trip /
(positive and negative or tour
destination?
points, hospitality, service independently?
etc)?

1 positive once weekend

2 hospitality thrice free time

3 weather busy schedule

4 stay depending upon the time
5 food
6 service
7 environemnt
8 culture
9 itenary
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
 6. If you book your
tourism destination
7. What importance 8. Do you frequently
online, which is your
5. You like to travel on does a brand plays check out the offers/
preferred website?
long weekends or in selecting your packages offered by
Whether you used this
weekdays? destination/package Service providers/
service before or was
? Travellers/Hotels?
it your first time? How
was the experience?
paytm honesty very rare
oyo transparancy not really

makemytrip proper information

indiahike doesn't affect much
depends upon brand to brand
also place is important factor
 11. Are your travel
decisions influenced
by the celebrities who
10. How much are promoting them?
importance does For example, have you
9. How do you select a
WOM/reviews plays for ever been influenced
destination/ place for your trip?
you on selecting a by Amitabh banchan
destination? promoting Guajrat or
SRK promoting
Bengal/Dubai as brand
either beach/mountains very much ambassadors?
depends upon group important factor

upon season if they're saying it it would be correct

personal liking not really but I consider it
 15. Which is you
preferred mode for
12. What kind of
13. According to travel? (flight/car/
feelings/difficulties
you, what are top 14. And On which bus etc.). How was
you face while
3 deciding points factors can you your travel
selecting a
in selecting a compromise? experience? Would
destination/package
place? you choose the
?
service again for
your next trips?
no proper information food quality of food flight
unclarity regarging the it stay travel mode train is very cost effective

places to visit depends upon the location

atmosphere budget
local culture
serenity
peace
 18. Which service
17. What is the first 19. During your trip,
16. You like to visit you prefer on
thing you check out did the service
places On-season or spending more?
about that destination providers contact
Off-season (lots of (shopping/ cuisines/
(places/ cuisine/ local you and inquired if
tourists and events adventure sports/
community/ special you are facing any
OR less people)? accommodation/
events on season) problem?
travelling)?
off season how is the culture stay option no
cost effective no. of places to visit food not at all

on the location is it safe cuisine

shopping
buying in antique items
 23. What next
21. Which was your 22. Have you written destination are
20. Which was your best
worst destination feedbacks of the service you planning to
destination tourism
tourism experience (Travel/ Hospitality) after visit (considering
experience and why?
and why? your experience? non COVID
situation)?

Mountains and trekking bad service

Dharamsala because of the no help from trip provider only when negative experiencRishikesh

waiting time sometimes when askes Mountainious

travel was hectic peaceful place
 25. And would you 26. Which place/
24. Which
choose the same destination would you
destination would
online service for recommend it to your
you like to revisit
booking and travel friends and Family and
and why?
services? why?

Yes I was quite satisfiedRann Utsav because of it's culture and diversity
Kedarnath because of iWould like to change it to have a new experience

Sri Lanka because of it;s natural beauty

 6. If you book
your tourism
2. When was
destination
the last time
online, which
you went for 4. Do you 7. What
is your
vacation and 3. In a year, prefer to use importance
5. You like to preferred
where was it— how many tourist does a brand
travel on long website?
describe times you go services or plays in
weekends or Whether you
(positive and for a trip / tour Long selecting your
weekdays? used this Economical
negative
Negative: destination?
Maximum Four independently
Tourist Service: weekends: Due Local travel destination/pa
Gokarna, 2018 service before brands of flights
points,
Thorough time ?
With family
Independent: to word agents ckage?
Negative: No orMakemytrip
was it your and hotels
hospitality,
research had to With friends schedule
travel agent led first time?
service
be done
Positive: etc)?
Not
to higher cost How was the
bound by
of tripfixed experience?
itinerary Independent Long
Positive:
Goa, 2020 Maximum travel: Division weekends: Makemytrip Flight: Goair
Familiar to twice of work among Professional
Negative:
place so Very
no friends commitment Yatra Flight: Indigo
crowded due to
probloms Booking.com
tourist season Airbnb
Both: Weekends:
Kasol, 2019 Maximum Makemytip Flights: Vistara
thrice Depending on Professioanal
Positive: Good the situation commitment
location Goibibo Flights: Indigo
Branded Hotels
Positive: Hostel
Paytm for assured
experience
Positive: Scenic Complimentary satisfaction
Negative:
beauty service
Positive:
Travelling Good
(non
location Good prices
availabity of Long
cabs due to weekends: Trustable Hotels: Taj
Jaisalmer, Maximum
remote2019 twice
Independent Convenient for Makemytrip hotels for its
Positive: Good
location) other people as trustworthiness
Goibio
family time well
Trivago
Independently: Better Deals Important only
Maximum Usually more Week long: if travelling
Auli, 2019 Makemytrip
Positive: Scenic twice economical and Once a year
Weekend: with family or
Positive: flexible Booking.com females
beauty Short getaway
Relaxing
Negative:
environmentBad
Negative:
roads
Accommodatio
n
 influenced by
the celebrities
8. Do you who are
frequently promoting 12. What kind
10. How much 13. According
check out the them? For of
9. How do you importance to you, what
offers/ example, have feelings/difficu
select a does are top 3
packages you ever been lties you face
destination/ WOM/reviews deciding
offered by influenced by while
Advance place for your plays for you Non-flexibility points in
Service Travel duration: Very important: Amitabh selecting a of Season of
planned trip? on selecting a number of selecting
travel anda
providers/ For work-life Genuine banchan
Not at all destination/pa Place of visit
bookings for destination? travellers in place?
weather
Travellers/Hot balance
Budget reviews promoting Expensive
ckage?add- (prohibitions
better offers
els? Guajrat or onsgroup/pair
Misleading
in package conditions in
promotions on state)
Budget
SRK
promoting websites
pickyourtrail.co Yes, for kowing
m for Location: Bengal/Dubai Budget while Location:
customizable Preferrably which things to as brand
No travelling with Preferrably
do and which ambassadors?
international Touristbeach
season friends beach
Tourist season
trips to avoid
Weather and Weather and
climate climate
Climate and Yes, good Climate and
No Not at all Location of the
weather reviews for Hygiene
hotel weather
conditions
Type of crowd new places condition of Typeconditions
of crowd
Visiting with Visiting with
friends or room friends or
family family

Yes, regular
checking of Weather and Yes, reviews Airport
about new No Accessibility
flight and hotel climate season places to visit connectivity
Accommodatio
deals Word of Mouth
n Preference of
Yes, for Very much: type of place
weekend Genuine
getaway if Type of place reviews from No Mode of travel Type of place
getting a good Accommodatio trustable Accommodatio
deal n & amenites sources Amenities
n and
Deals offered services
provided
 15. Which is
you preferred 18. Which
17. What is the
mode for service you
16. You like to first thing you 19. During
travel? prefer on
visit places check out your trip, did
(flight/car/ bus spending
14. And On On-season or about that the service
etc.). How was more?
which factors Off-season destination providers
Negative
your travel (shopping/
can you (lots of (places/ contact you
experience:
experience? cuisines/
compromise? tourists and
On season: cuisine/ local and inquired
Conacted onlyif
Would
Short you
distance: Things banned adventure
Hotels events OR
Proper
On season: community/ Cuisine you are facing
at the
choose
Long the
Busdistance:
or car in the events
state sports/
less people)?
ambience
Weather special
Prohibitions accommodatio
Travelling any problem?
beginning &
service again
Flight On season: Accommodatio
conditions on season)
Ambience of n/ travelling)? end of the
for your next Operational n: When visiting
trips? the place package
hotels Local events with family
Uniqueness of
the place
Mode of travel Short distance: On season: Historical Accommodatio No
Busdistance:
Long or car Good crowd monumentsof
Uniqueness n
Adventure
Flight place Localsports
authentic
cuisine
Accommodatio Short distance: Off season: For Sightseeing Clean and No
n Car peace of mind
Long distance: On season: For Cafes and hygienic room
Adventure
Flight good crowd Restaurants Foodsportslocal
and
Large group:
Local festivals authentic
Car
Individual: cuisine
Flight

Food Short distance: On: Season: Tourist spots Accommodatio No

Car
Long distance: On: Season:
Good crowdAll n
activities
Flight On: Season:
available
Local festivals
Short distance: Accommodatio
None On season Tourist spots No
Car
Long distance: Off season: For n
Food
Flight good deals
 22. Have you 23. What next
25. And would
20. Which was 21. Which was written destination
24. Which you choose
your best your worst feedbacks of are you
destination the same
destination destination the service planning to
would you like online service
tourism tourism (Travel/ visit
Kaziranga, Gokarna: to revisit and for booking
experience experience Hospitality)
Yes, only in (considering Shillong: Good
2017: More Multiple change after your why? and travel
Yes, same
and why?
Kaziranga, and why? case of bad non COVID
Kedarnath getaway
flexibility in of cabs due to experience? services?
service provider
2017: Cheaper experience situation)? destination
decisions
Kaziranga, service provider
tourist spots
2017: Journey
with friends

Pondicherry, Wayanad, Always Anywhere Multiple places Yes

2016 Got Kerala
sick in the
Good company trip
Frech culture
Negative
No, direct
Goa, 2019 Jaipur, 2019 experience:
Positive Goa Neemrana
feedback over booking with
experience: Dubai or Good weekend the hotel
Good property Bad food email
Not a fun place Feedback over Singapore getaway
Luxurious
On season visit call
to visit experience
Good food
Good company
Mumbai, 2019: Goa, for
Flight got exploring the
Goa, 2018 delayed and No Manali unexplored Yes
Good company cancelled part of the
multiple times state
Night clubs
Jaipur,
Fun an
activites
economical Mcleodganj: Yes, depends
Travelling Mostly Dharamshala Jaipur
place with lots through bus on deals too
of place to visit Goa
 26. Which
place/
destination
would you
recommend
Friends: it
to your
Tawang friends
city in
Family:
and Family
Arunachal
Kaziranga,
and why?
Pradesh
beautiful for
and
beauty
relaxingtrek
and
national park

Munnar, Kerala

Family:
Neemrana or
Friends:
Agra Goa,
for luxury
Tosh or Kasol
experience
for relaxing

Family: Kerala
Friends:
Jaisalmer or
Leh
Jaipur: if
residing in NCR,
for cheap and
relaxing
experience
 Question number Code number
A a1, a5 ,
a2
a7
a5

a56

a45, a56, a78

b
 Themes Category
positive
budget
weather

expensive budget negative experie

time
leisure
findings and conclusion
Question number Code number Themes
Category
Question number Code number Themes
Category
Question number Code number Themes
Category
Question number Code number Themes
Category
Question number Code number Themes
Category
Question number Code number Themes Category