Exit Test (General Review)
Exit Test (General Review)
LISTENING
Track 8
A Listen to an interview with Vic Wurzel, CEO of Chapman Laney, a financial services firm.
Choose the best word(s), a, b or c, to complete these sentences.
A Match each of the functions (a–j) to the most appropriate phrase (11–20) below.
11 At this stage, we want all your ideas, however crazy you think they are.
12 Could you give me some more details, please.
13 I was given your name by Albert Redding.
14 Are you saying you don’t have that quantity in stock?
15 Let me give you an interesting statistic.
16 I don’t think that would do us much good.
17 I really understand how you feel.
18 I’ll have to get back to you on that one.
19 Would anyone like to ask any questions?
20 If you increase your order, we’ll give you a bigger discount.
a) checking understanding
b) expressing dissatisfaction
c) asking for further information
d) bargaining
e) playing for time
f) asking for feedback
g) encouraging contributions
h) mentioning people you know
i) exemplifying
j) showing empathy
READING
A Read the two articles. Match each heading (a–j) with the correct section in the articles.
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WRITING
You work in the facilities management department of a small manufacturing firm. Your firm needs to
purchase a new heating and cooling system for the warehouse. You have been asked to investigate three
systems that would all be suitable from a technical point of view.
Use the data below and write a memo of 200–250 words to the purchasing manager. Tell him which
system you would recommend and give your reasons.
You are going to have a speaking test that will last about 15 minutes. There will be two parts:
Part A: You will be asked to prepare a short (3–4 minute) presentation.
Part B: You will have to ask for information about two companies, which you should then
summarise and evaluate.
Part A: Presentation
Choose one of the topics below and prepare a short presentation. You should begin with a suitable
introduction, divide the main information into about three main parts, and end with a conclusion. You can
make notes but should not try to read the whole presentation. You will have about 15 minutes to prepare.
1 Make a presentation about an experience you have had with customer service. Explain the situation
and describe the customer service. Explain what was good and what was bad and why. Describe how the
customer service could be improved, or, if it was as good as it could be, explain how other companies could
learn from your experience.
2 Make a presentation about a successful product. Give information about the product (what it is, who
buys it, why it’s so successful) and talk about the company (its size, nationality, main offices, etc.).
3 Make a presentation about a crisis that a company has had. What was the crisis? How did the
company respond? How did the public perceive the response? Did the crisis ultimately help or hurt the
company?
You can ask as many questions as you like to get the facts and check your understanding. You can make
notes. When you have all the facts, you will be asked to make a summary comparing the two companies. You
should then say which one you think offers the best potential for a takeover.