Republic of the Philippines

Department of Education
Region VIII
Division of Samar
DISTRICT OF MARABUT
Marabut, Samar

9 FOOD AND BEVERAGE SEVICES NC II

Name: __________________________________________Grade Level: _______________

Section: _______________________ Date: ______________________

What do you already know?

Let us determine how much you already know about food service operation.
Take this test.

Pre – Assessment
True or False. Write TRUE if the statement is correct, and FALSE if it is incorrect.
________1. Reservation are advanced bookings by customer to hold a table (table bookings).
________2. An advantage of taking reservation is that you know exactly the number of
people you need to feed at a specific or given time.
________3. Counter service is deal for diners who go for fast service since they have very
limited time to eat.
________4. Every food service establishment accepts reservation.
________5. Cafeteria service establishment accepts reservations.
________6. A “no show” upon reservation increases revenue.
________7. Credit cards are used to guarantee table reservations.
________8. Call-ahead seating happen when customer arrive. They are then invited to
submit/put their names on a waiting list.
________9. A waiting list involves holding a table.
________10. Having a designated person responsible for taking reservation decrease the

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
________11. Table setting refers to the process of setting a table with tableware.
________12. Dinner plates and soup bowls are example of silverware.
________13. Silverware is set about 2 inches from the edge of the table.
________14. Set knives are placed to the left of the dinner fork
________15. Coffee spoons are placed to the right of the knives.
________16. Appropriate linen should be used according to the size of the table.
________17. A cover is one place setting, which means the space required on a table for
laying cutlery, crockery, and glassware for one person.
________18. Forks are placed on the left-hand side of the plate.
________19. The cutting edge of knives should be faced to the left.
________20. Water goblet should be kept to the right of the cover, and tip of the knife.

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
 9 FOOD AND BEVERAGE SEVICES NC II
Name: __________________________________________Grade Level: _______________
Section: _______________________ Date: ______________________

“Take table reservations”

I. Practice!
A: Hello ! ______________
B: Hi, I would like to make a ________________ reservation.
A: Of course, what ________________ will you be joining us on?
B: We will need the reservation for _________________.
A: What time would you like the reservation for?
B: We would prefer _________ or _____________.
A: For how many people?
B: There will be ______ of us.
A: Fine, I can seat you at ______ on _______ if you would kindly give me your name.
B: Thank you. The last name is ___________.
A: See you at ______ this _______, Mr./Ms. _______.
B: Thank you so much I appreciate your help.

II. Make your own dialogue.

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
 9 FOOD AND BEVERAGE SEVICES NC II
Name: __________________________________________Grade Level: _______________
Section: _______________________ Date: ______________________
“Take table reservations”
Instruction:
a. Find a pair and demonstrate how table reservation being done.
b. Prepare your own dialogue following the tips provided in the module.
c. Present to you partner for checking.
d. Rehearse the t dialogue.
e. Act it out using complete tools and equipment needed in the reservation.

Performance Criteria Checklist: Taking Table Reservation Remarks

ASSESSMENT CRITERIA YES NO
Did the trainee?
1. Answers inquiries prompts, clearly and accurately.
2. Asks pertinent questions to complete the details of the reservations.
3. Records reservation data on forms accurately based on establishment’s
standard.
4. Repeats back and confirms details of the reservation with the party
making the reservation.

5. Provide additional information about the foodservice establishment

when necessary.

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
 9 FOOD AND BEVERAGE SEVICES NC II
Name: __________________________________________Grade Level: _______________
Section: _______________________ Date: ______________________

Self -Check 1.1

TRUE or FALSE: Write TRUE if the statement is correct, and FALSE if it is incorrect.
Write your answer in your notebook.
____________1. Reservation are advanced table booking made at a specific time.
____________2. An advantage of taking reservation is that you know exactly how many
guest you need to feed.
____________3. Overbooking is taking reservation than the number of tables and seats
available.
____________4. Every food establishment accepts reservation.
____________5. Reservation can limit the number of walk-in to the restaurant.
Activity 1.1
Taking Table Reservation
Perform a Table Reservation.
Situation:
a. Total number of guest: A family of 10 composed of 7 adults.
(2 are senior citizens and 3 are children)
b. Purpose: Dinner Reservation
c. Condition: First time to try restaurant
one vegetarian
No smoking area

The following skills should be observed during the role play.

1. The phone answered promptly
2. Inquiries are properly answered with clarity and accuracy.
3. Pertinent questions are asked to complete the details of the reservation.
4. Reservation data are accurately recorded based on the establishment’s standard.

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
5. Details of the reservation are repeated and confirmed with the party making the
reservation.
6. Additional information about the food service is provided when necessary.

Performance of the learners will be rated using this rubric:

Description Score
Demonstrate outstanding communication skills in taking phone calls when taking
reservation and observe all the six skills with much confidence.
Demonstrate very good communication skills in taking reservation and observe 4
to 5 skills with confidence.
Demonstrate good communication skills in taking reservation and observe 3 skills
with confidence.
Demonstrate poor communication skills in taking reservation and observe 1 to 2
skills without confidence.
Did not demonstrate any skill in taking reservation

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
 Republic of the Philippines
Department of Education
Region VIII
Division of Samar
DISTRICT OF MARABUT
Marabut, Samar

9 FOOD AND BEVERAGE SEVICES NC II

Name: __________________________________________Grade Level: _______________
Section: _______________________ Date: ______________________

“Prepare Service Station and Equipment”

Self Check 1.2
Answer the following:
1. what is mise en place? Why is it important?
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
2. Name at least five supplies in a typical side island
1.
2.
3.
4.
5.

Activity 1.2
MISE EN PLACE
Perform Mise en Place.
Situation:

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
 Abegail is newly hired server in a restaurant. She is on probation for one
month as a waitress and needs to meet the expectation of her supervisor.
She needs to perform the following task:
1. Stack service or waiter’s station with sullies necessary for service.
2. Clean, wipe, and pull all tableware and dining room equipment in their proper places.
3. Put special tent cards and special display for promotion.
4. Check the cleanliness and condition of all tables, tableware, and dining room equipment.
5. Fill water pitchers and ice buckets.
6. Turn on and ready electrical appliance or equipment like coffee pots, teapots, plate
warmers, etc. in the dining area.
7. Refill condiments and sauce bottles and wipe, clean and dry necks and tops of bottles.

Scoring rubric for Abigail’s performance

Description Score
Performed all the seven skills independently, accurately and correctly
Performed 5 to 6 skills independently with few inaccuracies
Performed 3 to 4 skills independently but with many inaccuracies
Performed 1 to 2 skills without confidence
Did not perform any skills at all

Activity 1.3
gather information about the two restaurant from your locality.
Consider these two types of restaurant and describe the establishment using the following
headings as a guide.
Restaurant 1 Address: _______________________________________________
Restaurant 2 Address: _______________________________________________
Menu
A. Style of menu/Cuisine
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
B. Price Range
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
C. Terminology used
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Dining Area
A. Description of establishment
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
B. Décor
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
C. Capacity
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
D. Restaurant Layout
Restaurant 1 Restaurant 2

Checklist: Are table appointments properly set?

Table Appointment Yes No
Dinner Napkin
Dinner Fork
Dinner Knife

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
Salad Knife
Salad Fork
Oyster Fork
Coffee cup and saucer
Teaspoon
Water Goblet
Wine Glass
Dessert Fork
Soup Spoon
Dessert Spoon
Place plate/Show Plate

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
 9 FOOD AND BEVERAGE SEVICES NC II

Name: __________________________________________Grade Level: _______________

Section: _______________________ Date: ______________________

“Set-up tables in the Dining Area”

Self-Check 1.3
Identify the flatware and service ware. Write their names on your paper.

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
Activity 1.3
“Napkin Folding”
Demonstrate the different styles in napkin folding.
1. pyramid
2. bishop’s hot
3. Bird of paradise
4. rosebud
5. crown
Scoring rubric
Description Score
Demonstrate 100% of the procedure in napkin folding
Demonstrate 75% of the procedure in napkin folding
Demonstrate 50% of the procedure in napkin folding
Demonstrate 25% of the procedure in napkin folding
Did not perform the given task

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
 Republic of the Philippines
Department of Education
Region VIII
Division of Samar
DISTRICT OF MARABUT
Marabut, Samar

9 FOOD AND BEVERAGE SEVICES NC II

Name: __________________________________________Grade Level: _______________
Section: _______________________ Date: ______________________

Set the mood of Ambiance of the Dining Area

Self-Check 1.4
A. TRUE or FALSE. Write True if the statement is correct and False if it is incorrect. Write
the answers in your answer sheet.
____________1. Table setting refers to the placement of tableware, and glassware.
____________2. Dinner plates and soup bowls are examples of silverware.
____________3. Silverware are set about 2 inches from the edge of the tableware.
____________4. Set knives to the left of the dinner fork.
____________5. Coffee spoons are set to the right of the knives.

B. Oral or Written test. Give three key points to consider in setting the dining room
atmosphere. Explain briefly.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
 9 FOOD AND BEVERAGE SEVICES NC II
Name: __________________________________________Grade Level: _______________
Section: _______________________ Date: ______________________

Demonstrate “WELCOMING THE GUEST” using the criteria below. Choose a partner and
let your trainer assess your performance
The demonstration must show that the trainee …. Yes No
1. Greet the customer using the 5-foot/10-foot rule.
2. Asks the status of reservation or table preference if any.
3. Assists the guests in seating. Pull the chair gently and push back slowly.
4. Unfolds the napkin placed on the guest’s lap properly without touching the
guest.
5.Pour water properly in the water goblet, without spills.
6. Present the menu correctly.
.

________ Competent ________ Not Competent

__________________________ ___________________________
Signature of Candidate Signature of Trainee

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
 9 FOOD AND BEVERAGE SEVICES NC II
Name: __________________________________________Grade Level: _______________
Section: _______________________ Date: ______________________

How much did you learn?

Post – Assessment
True or False. Write TRUE if the statement is correct, and FALSE if it is incorrect.
________1. Reservation are advanced bookings by customer to hold a table (table bookings).
________2. An advantage of taking reservation is that you know exactly the number of
people you need to feed at a specific or given time.
________3. Counter service is deal for diners who go for fast service since they have very
limited time to eat.
________4. Every food service establishment accepts reservation.
________5. Cafeteria service establishment accepts reservations.
________6. A “no show” upon reservation increases revenue.
________7. Credit cards are used to guarantee table reservations.
________8. Call-ahead seating happen when customer arrive. They are then invited to
submit/put their names on a waiting list.
________9. A waiting list involves holding a table.
________10. Having a designated person responsible for taking reservation decrease the
________11. Table setting refers to the process of setting a table with tableware.
________12. Dinner plates and soup bowls are example of silverware.
________13. Silverware is set about 2 inches from the edge of the table.
________14. Set knives are placed to the left of the dinner fork
________15. Coffee spoons are placed to the right of the knives.
________16. Appropriate linen should be used according to the size of the table.
________17. A cover is one place setting, which means the space required on a table for
laying cutlery, crockery, and glassware for one person.

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5
________18. Forks are placed on the left-hand side of the plate.
________19. The cutting edge of knives should be faced to the left.
________20. Water goblet should be kept to the right of the cover, and tip of the knife.

1st Quarter Portfolio Requirement

Submit and compiled output.
1. Visit at least five websites of famous restaurant here and in other country discuss new
trends.
2. Organize a forum/invite expert to discuss matters regarding food and beverage service.
3. List down and discuss new gadgets and equipment in food and beverage industry.
4. Gather data about the new computerized order taking and restaurant reservation.
5. Upselling techniques of selected restaurant.

Address: Brgy. Amantillo, Marabut, Samar, 6721

Email Add: [email protected]
Email Add: [email protected]
Mobile Number: 0917-705-58-56 Facebook Facebook
Page: https://www.facebook.com/marabut.district.5
Page: https://www.facebook.com/marabut.district.5