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Introduction of Imtiaz

Imtiaz is the largest retail chain in Pakistan with over 7,000 employees, 400,000 customers, and 12 branches across major cities. Starting as a small corner shop 65 years ago, Imtiaz has grown into a retail giant through hard work. Imtiaz offers over 52,000 products from 10,000 brands and sees 250,000 shopkeeper visits daily. While most retailers dream of Imtiaz's success and customer base, Imtiaz continues growing through new branches, products, and technology.

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Aatir Ahmed
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248 views

Introduction of Imtiaz

Imtiaz is the largest retail chain in Pakistan with over 7,000 employees, 400,000 customers, and 12 branches across major cities. Starting as a small corner shop 65 years ago, Imtiaz has grown into a retail giant through hard work. Imtiaz offers over 52,000 products from 10,000 brands and sees 250,000 shopkeeper visits daily. While most retailers dream of Imtiaz's success and customer base, Imtiaz continues growing through new branches, products, and technology.

Uploaded by

Aatir Ahmed
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Introduction of Imtiaz

Imtiaz is the biggest retail chain storming in business with massive sales and a customer base, backed with
7000+ employees, 400K+ loyal customers across Pakistan, and having total 12 branches, mainly 9 branches
are located in Karachi whereas Imtiaz recently newly open new branches
in Gujranwala, Faisalabad & Lahore. Imtiaz started the business as a small corner shop and it took 65
years turning Imtiaz into a retail giant on top of its game. The never-ending hard work empowered it to
gain the title of the fastest-growing retail chain in Pakistan.
Imtiaz provides a one-stop solution that offers, 52000+ products, holding 10,000+ brands along with the
best prices and promotional deals for its customer base. Over 250,000 shopkeeper’s visits to Imtiaz
branches each day, while simultaneously Imtiaz building a close relationship with 85,000 growing unique
clients, Imtiaz secured a position that most retailers dream to acquire.
At Imtiaz, it provides flexible timings allowing customers to shop more conveniently in a safe and secure
environment.

IMTIAZ VISION

“To be recognized as the best value provider ever”

IMTIAZ MISSION

“Imtiaz will make their unmatched services available to all major cities of Pakistan and
beyond. Imtiaz will strive for continuous improvement in their processes, services and
offerings by using the most advanced tools and technology wherever possible to retain
customers for life.”

IMTIAZ PHILOSOPHY

“To put all our efforts in providing best value to all our partners, stake holders,
customers and society at large”
What makes Imtiaz different to others?
In Imtiaz, they understand the demands of running retail and wholesale operations. Imtiaz goal is
to become trusted Super Market and a one-stop Super Market for all your groceries and other
requirements. We take no time to fulfill the needs of our customers.

What we do?
We offer a variety of products to the greatest extent. Items provided by Imtiaz are found
on the racks of small scale marts around Pakistan.

Our extents have been assembled to assist you with maximizing deals from our current
vendors meanwhile drawing in more of them.

Since 1998, the Imtiaz family started bringing in International brands and working in
association with many organizations to enable them to source, stock, and move items
effectively.

We are true to ourselves, and commit to


always perform at our best.
We believe that we are outstanding. Not because we say it, but because we work hard at it. We
are dedicated, committed and focused. We believe that every person will reach their personal
best and overcome any challenge through a shared culture and ethos.

Our people & our values


As a customer of Imtiaz, you will be assigned an account manager to look after your
needs.
We have 6 people in our customer contact center team, who speak multiple languages
and many are native speakers.

They are on-hand to help with everything, from guiding and advice to category
management and merchandising your product displays for maximum impact. Their job
is to make yours as easy as possible.

Our multi-lingual website is updated with new products on a weekly basis. Here you can
choose from our full range of over 100,000 products. As a customer, you can view the
product images, prices and more detailed product information, including ingredients,
shelf life, and case sizes.
Warehouse Management System
As we know warehouses requires a Warehouse Management System (WMS) for managing inventory
space, material handling, and equipment & transportation resources in real time to assure accuracy,
time management and visibility of order status throughout the supply chain. Where as in Imtiaz being a
biggest retail chain giant and surprisingly there is no Warehouse Management System in their
warehouses and the whole warehouses are working manually on the basis of Excel dash boarding.

WMS Impact:

WMS impact the performance of warehouse and assure efficient fulfillments, delivery, visibility, and
responsiveness. Whereas Imtiaz warehouses are working extraordinary as their management are
performing efficiently without having WMS which is quite good and appreciating.

Whereas WMS ensures material handling, data collection, supply chain execution systems and labor
management whereas Imtiaz is ensuring material handling, data collection, supply chain execution
systems and labor management manually through excel dash boarding whereas data of receiving goods
from vendors are managed through barcoding/RFID scanner through which products sorting and listing
is being managed and inventory is developed through lists whereas importing and invoicing are
managed through Sap.

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