Scribd
Upload
78 views1 page

Business Communication (2 Days)

The document outlines a training program on effective business communication. The training will cover various topics over two days, including the concepts of communication, interpersonal skills, email etiquettes, and workplace communication. Some specific topics that will be addressed are the process of communication, barriers to communication, organizational communication, cost of non-communication, questioning skills, listening skills, business writing, and non-verbal communication. The overall goal is to help participants build communicative attitudes and interpersonal skills to reduce conflicts and foster relationships.

Uploaded by

bkr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
78 views1 page

Business Communication (2 Days)

The document outlines a training program on effective business communication. The training will cover various topics over two days, including the concepts of communication, interpersonal skills, email etiquettes, and workplace communication. Some specific topics that will be addressed are the process of communication, barriers to communication, organizational communication, cost of non-communication, questioning skills, listening skills, business writing, and non-verbal communication. The overall goal is to help participants build communicative attitudes and interpersonal skills to reduce conflicts and foster relationships.

Uploaded by

bkr
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

Dinesh Divekar

Business Mentor, Consultant and Trainer


Training on Effective Business Communication1

 What is Communication? Communication


Day I Communication is a matter of Attitude,
 The Process of Communication Games & Video
0930 – 1315 communication is matter of mindset.
 Communication & Perception, Clips, Case
hours Emphasis of the module is to build a
 Barriers in Communication Studies, Exercise
Concept of Communicative Attitude thereby reduce cost
 Organisational Communication on Cost of non-
Communication of non-communication
 Cost of non-communication communication
 What are Interpersonal Skills and its
Day I
importance in our workplace, There are total 10 types of Questions that an
1400-1730 hours Games, Exercises
 What is 3 step communication process, how average professional should know.
Interpersonal and Role Play
to use ‘I’ message? Listening is a pre-requisite of Leadership
Skills
 What are different Rules of Behaviour?
 Basics of Business Writing,
Day II
 Basics of Writing E-mails, How to maintain the flow of writing and how
0930 – 1315 Personal and
 What are Normative Verbs? to write keeping in mind the end result.
hours Group Exercises
 Difference between formal and informal Time saving through better communication.
E-mail Etiquettes
expressions,
 What are Questioning Skills?
 How to develop your Listening Skills?
Day II How to get along easily with others without
 Practice session on question and listening
1400-1730 hours giving stress to oneself. There are formal rules Games, Tests,
skills
Workplace of behaviour. When these are followed, these Videos
Communication  Meeting Manners reduce conflict and foster relationship
 Overview of the non-verbal
Communication

1
The modules mentioned here are tentative and are subject to change after pre-training assessment.

B-403, Sterling Park, Kodigehalli Main Road, Sahakar Nagar, Bengaluru – 560092, Karnataka, India
[email protected], +91-9900155394

You might also like