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Assignment Brief 1 (RQF) : Higher National Certificate/Diploma in Business

This document provides an assignment brief for a unit on operations and project management. Students are asked to write an individual report reviewing and critiquing operations management principles for a real company. The report should include: 1) defining key operations management concepts, 2) reviewing operations processes and improvement approaches, 3) preparing a continuous improvement plan for a chosen company, and 4) making recommendations to improve efficiency. Students will be assessed based on their ability to review operations management implementation, analyze continuous improvement plans, and justify strategies using appropriate theories and models.

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Thu Hương
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225 views

Assignment Brief 1 (RQF) : Higher National Certificate/Diploma in Business

This document provides an assignment brief for a unit on operations and project management. Students are asked to write an individual report reviewing and critiquing operations management principles for a real company. The report should include: 1) defining key operations management concepts, 2) reviewing operations processes and improvement approaches, 3) preparing a continuous improvement plan for a chosen company, and 4) making recommendations to improve efficiency. Students will be assessed based on their ability to review operations management implementation, analyze continuous improvement plans, and justify strategies using appropriate theories and models.

Uploaded by

Thu Hương
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Assignment Brief 1 (RQF)

Higher National Certificate/Diploma in Business


Unit Number and Title Unit 16: Operations and Project Management (528)

Academic Year 2020

Unit Assessor PHAM UYEN PHUONG THAO

Assignment Title ASSIGNMENT 1 – Review and Critique of Operations Management

Submission Date 30/09/2020

Submission Format:

Format

 This assignment is an Individual report.


 You must use font Times New Roman/Cambria size 12, set number of the pages and
use multiple line spacing at 1.5. Margins must be: left: 2.5 cm; right: 2 cm; top: 2 cm
and bottom: 2 cm.
 You should use in text references and a list of all cited sources at the end of the
essay by applying Harvard referencing style.
 The recommended word limit is 3000 words (+/-10%), excluding the tables,
graphs, diagrams, appendixes and references. You will not be penalized for
exceeding the total word limit. However, the report should be written in a concise,
formal business style.
 The cover page of the report has to be the Assignment front sheet 1 (to be attached
with this assignment brief).

Submission

 Students are compulsory to submit the assignment in due date (slot 20) and in a
way requested by the Tutor.
 The form of submission will be a soft copy posted on http://cms.greenwich.edu.vn/.
 Remember to convert the word file into PDF file before the submission on CMS.

Note

 The individual Assignment must be your own work, and not copied by or from
Prepared by: Higher Education Qualifications (HEQ) Approved by: HEQ, QDAM (HE)
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another student.
 If you use ideas, quotes or data (such as diagrams) from books, journals or other
sources, you must reference your sources, using the Harvard Referencing System.
 Make sure that you understand and follow the guidelines to avoid plagiarism.
Failure to comply this requirement will result in a failed assignment.

Unit Learning Outcomes:

LO1. Review and critique the effectiveness of operations management principles.


LO2. Apply the concept of continuous improvement in an operational context.

Assignment Brief and Guidance:

*This assignment guidance is for reference only and can be customized by the tutor to meet
specific needs

Assignment scenario

Assume that you are an operations assistant consultant working for Ernst & Young, one
of the top management consulting companies in the world. Currently, the managing
director of a real company has asked your company for consultancy services in
operations management. Specifically, he wants to be briefed comprehensively about all
operations management concepts & processes and given recommendations on how to
further improve the efficiency and effectiveness of his company’s current operations so
that the company can become more competitive in the market. You have been assigned
to conduct a report to satisfy the client’s requirements.

Note: You are free to choose a company (regardless the nationality) to be your client
company (so called the chosen company) within the industry suggested by your
tutor/lecturer.

Structure of the Report

General introduction: Based on the scenario, briefly introduce the chosen company,
main purposes and structure of the work.

Main contents of the report


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1. Conduct a review and critique of the key concepts of operation vs operations
management. To be more specific:

Define the key concepts: operations, operations management & operational


functions and explain the relationship between operations and other business
functions in an organization in general.

2. Conduct a review & critique of the implementations of operations management


processes within an organizational context. To be more specific:

Discuss the general operational process and the key approaches to operations
management.

Review and critically evaluate the advantages and disadvantages of Six Sigma
and Lean principles and explain how Six Sigma methodology and Lean principles
are different in the operations of a company.

Discuss the development of operations management principles in modern


context.

3. Prepare a continuous improvement plan based on the review and critique of


operations management principles for the chosen company. To be more specific:

Explain the application of operation and operations management concepts at the


chosen company, especially for the relevance of operations and other business
functions at the chosen company.

Identify and discuss the current continuous improvement processes (e.g. Six
Sigma, lean production, JIT, Kaizen) at the chosen company. Explain the roles of
lean principles within the cycle of continuous improvement in the company.

Identify and discuss the impact of process technology has had upon operational
functions and information flows of the company. (You may consider the use of
technological tools, models, frameworks, and software systems in ERP, SCM,
NPD & CRM...)

Differentiate the different operation approaches (e.g. TQM, Kaizen, process re-
engineering…) that a company can use to further improve quality of the
products/services in general using appropriate theories, concepts, and/or
models. Identify and discuss which operation approach(es) that the chosen
company has been using and evaluate the advantages and disadvantages of that
approach.

4. Recommendations to achieve improved efficiency

Based on the review and evaluation of the current method(s) that the chosen
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company is using to improve the quality, make recommendations on how to
further improve the operation efficiency and effectiveness for the company.

Some comparison with the methods of other companies in the same sector
(better if examples in VN context are chosen) or application of appropriate
theories, concepts, and/or models can be made to justify strategies of the
continuous improvement plan/support your recommendations for achieving
improved efficiency

A conclusion to summarize all the key findings and analysis should be presented. Plus,
you can also provide a critical self-criticism of your own report.

Unit assessment criteria

Pass Merit Distinction


LO1. Review and critique the effectiveness of operations
management principles
LO 1&2
D1. Apply appropriate
P1. Conduct a review and M1. Review and critique
theories, concepts
critique of the implementation the implementation of
and/or models to
of operations management operations management
justify strategies of a
principles within an in relation to Six Sigma
continuous
organizational context. methodology and Lean
improvement plan for
principles
achieving improved
LO2. Apply the concept of continuous improvement in an efficiency.
operational context
P2. Prepare a continuous M2. Analyse the
improvement plan based on effectiveness of a
the review and critique of continuous improvement
operations management plan using appropriate
principles within an theories, concepts and/or
organizational context. models.

Prepared by: Higher Education Qualifications (HEQ) Approved by: HEQ, QDAM (HE)
Version 1.0 – November 2017
DCL 1 – Public (Unclassified)
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