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Home Economics (Front Office Services 12)

The document discusses the importance of front office services in the tourism industry. It explains that the front office department is one of the most important in hotels and is called the 'nerve' of hotel operations. The document also outlines the core competencies that front office clerks should learn, including receiving reservations, using computerized reservation systems, providing accommodation services, financial transactions, night audits, and more.

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Marilou Bitasolo
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141 views1 page

Home Economics (Front Office Services 12)

The document discusses the importance of front office services in the tourism industry. It explains that the front office department is one of the most important in hotels and is called the 'nerve' of hotel operations. The document also outlines the core competencies that front office clerks should learn, including receiving reservations, using computerized reservation systems, providing accommodation services, financial transactions, night audits, and more.

Uploaded by

Marilou Bitasolo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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HOME ECONOMICS (FRONT OFFICE SERVICES 12)

FIRST QUARTER

Quarter: 1 Week: 1 Day: 1 Activity No. 1


Competency: Explain Core concepts in Front Office Services

Objective Understand the importance of Front Office Services in Tourism Industry


Topic: Front Office in Relation to Tourism Industry
Materials:
Reference: Front office Services CG May 2016
Copyright: For classroom use only

Concept Notes:

Hospitality industry is one of the major revenue sources in the world. It includes services like
lodging, food service, theme parks, events, bars, restaurants and others.

In hotels, one of the most important department is the front office department. It can be called
as the nerve for hotel operations. It is also the face and the voice of a business. For a business such as
hospitality, the front office department comes with an aspect of elevating customer experience with the
business.

Great knowledge about front office services may lead you to a lot of great opportunities
someday. A skilled front office clerk knows how to develop and update industry information. Front
office staff that handles the transactions between the hotel and its guests correctly creates positive
feedback for the business and for the employee itself.

In this course, you will learn the core competencies that a front office clerk should possess
in order to provide the quality and excellent customer service to clients. In the first phase of this subject
you will assess your personal entrepreneurial competencies and skills. The next part of the module
focuses on the core competencies. First is all about receiving and processing reservations, you will also
learn about how to accurately operate computerized reservation system. Second part will let you
demonstrate your skills in providing accommodation services. Third part allows you to monitor the
financial transactions and complete routine in night audit and offering club reception services through
processing club members. Lastly explains the process in providing porter services to the guest.
Completing the whole course will help you to the best job opportunities in the hospitality industry and
become the best hotelier someday.

ACTIVITY:

1. Explain in your own words the importance of front office department in a hotel.
________________________________________________________________________
________________________________________________________________________

2. Seeing yourself as a front office clerk, how can you be a great asset in a hotel operation?
________________________________________________________________________
________________________________________________________________________

3. In hotel it is called the nerve of all hotel operations. Please write the correct answer in the
space provided. _____________________

4. Please explain on our own understanding of what hospitality industry is.

________________________________________________________________________
________________________________________________________________________

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