Assignment question:

You are required implement the “Project Management Knowledge Areas” in designing a project
of your choice.

The assignment should include all the Knowledge areas in the context of a real project. The
assignment should be a combination of theories and your own analysis of your chosen project.

TABLE OF CONTENTS

Page

1.Project Integration Management 1

2.Project Scope Management 1

3.Project Time Management 2

4.Project Cost Management 2

5.Project Quality Management 3

6.Project Human Resource Management 4

6.1.Key Member Identification 4

6.2.Roles and Responsibilities 5

6.3.Project Organization Structure 6

7.Communications Management 6

8.Project Risk Management 8

8.1. Steps for Risk assessment 8

8.2. Constraints 8

8.3. Assumptions 9

9.Project Procurement Management 9

10.Conclusion 9

11. Bibliography 10
1.Project Integration Management

Project Integration Management is comprised of three processes: Project Plan Development,

Project Plan Execution, and Integrated Change Control.

The Project Integration knowledge area is concerned with coordinating all aspects of the project
plan and is highly interactive. Project planning, project execution, and change control occur
throughout the project and are repeated continuously while working on the project. Project
planning and execution involve weighing the objectives of the project against alternatives to
bring the project to a successful completion. Change control impacts the project plan, which in
turn impacts execution, so you can see that these three processes are very tightly linked. The
processes in this area also interact with other processes in the remaining knowledge areas.

The main aim of this project plan is to develop and set-up a software system which will help a
beauty salon specializes in nail beauty to manage and run efficiently the salon in the future. The
‘Golden Nails & Spa’ is an exclusive nail salon which provides varied services ranging from spa
for manicure and pedicure, acrylic nail, nail treatments and nail art painting. Nail salon is a fast
growing business which has shown phenomenal increment these past years. This new nail beauty
salon will be situated in a new building near the university campus as around this area there is
any other nail beauty shop.

2.Project Scope Management

Project Scope Management has five processes: Initiation, Scope Planning, Scope Definition,
Scope Verification, and Scope Change Control.

Project Scope Management is concerned with the work of the project. All of the processes
involved with the work of the project, and only the work that is required to complete the project,
are found in this knowledge area.Scope Planning, Scope Definition, Scope Verification, and
Scope Change Control involve detailing the requirements of the product of the project and the
activities that will eventually comprise the project plan, verifying those details using
measurement techniques, and controlling changes to these processes.

The scope of this project is to tap the market of nail art among the young students as having your
nails done has become a trend for the young girls. And also for the people living in the university
area so as to create a profitable business of nail art salon and build a successful business. The
software which will be implemented in the new salon will keep records for each salon client,
specifying personal details, and past and present beauty treatments; a diary/datebook to keep
track of previous and upcoming appointments; and a web interface that provides the contact
details and opening hours of the salon, as well as detailed descriptions and prices of the
treatments available, and any current specials. That way, the prospective client has an idea of
what they want before they contact the salon, whether by phone or email, to make their
appointment.

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There are beauty salons that do not use business management software to assist in the
administration of the business. Instead, manual methods and/or a basic computer program are
relied on to organize and keep track of transactions and customer details. The beauty salon
management software that this project will be creating is organizationally feasible as it would
have a positive impact on both the business and staff. Even though a certain amount of time
would be needed to train the staff in the use and maintenance of the software, in the long run, the
business would benefit greatly from the time the software aims to save.

3.Project Time Management

The Project Time Management knowledge area also has five processes: Activity Definition,
Activity Sequencing, Activity Duration Estimating, Schedule Development, and Schedule
Control.

This knowledge area is concerned with estimating the duration of the project plan activities,
devising a project schedule, and monitoring and controlling deviations from the schedule.
Collectively, this knowledge area deals with completing the project in a timely manner. In many
cases, all of the activity processes described here along with schedule development are
completed as one activity. Sometimes, only one person is needed to complete these five
processes, and they’re all worked on at the same time. Time management is an important aspect
of project management as it concerns keeping the project activities on track and monitoring those
activities against the project plan to assure the project is completed on time.

4.Project Cost Management

As its name implies, the Project Cost Management knowledge area around costs and budgets.
The processes that make up this knowledge area are as follows: Resource Planning, Cost
Estimating, Cost Budgeting, and Cost Control.

The activities in the Project Cost Management knowledge area establish estimates for costs and
resources and keep watch over those costs to ensure that the project stays within the approved
budget. Depending on the complexity of the project, these processes might need the involvement
of more than one person. For example, the finance person might not have expertise in the
Resource Planning area, so the project manager will need to bring in a staff member with those
skills to complete the Resource Planning process.

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The administrative cost includes the employee salaries as well as the office expenses
along with the water and electricity expenses for the office.

No. Position Rank Salary (MRU RS)

1 General Management 1 25000
2 Reception 1 12000
3 Nail technician 7 98000
4 Spa technician 4 60000
Total     195000

No. Type of expenses Price (MRU RS)

1 Office equipment expenses 48000
2 Nail spa building rent 10000/month
3 Electricity approx. 1800/month
4 Water Expense approx 400/month
5 Telephone Expense approx 1400/month
6 Internet expense 998/month
7 Maintenance cost 800/month

5.Project Quality Management

The Project Quality Management knowledge area assures that the project meets the requirements
that the project was undertaken to produce. These processes measure overall performance, and
monitor project results and compare them to the quality standards set out in the project-planning
process to assure that the customer will receive the product or service they thought they
purchased. It's critical that you build project quality checkpoints into your project schedule and
be sure to manage them jointly with your team and even your client.

To handle the fire and electrical shock hazards routine fire checks and monitoring should be
there and firefightingequipment should be in place. Inspection maintenance and routine testing of
the gadgets and equipment should be done. To handle the workplace environmental conditions
cleaning schedules, housekeeping, walkthrough inspections and temperature monitoring should
be done. Annual gas safety checks should be done at the salon and effective general ventilation
and task specific ventilation and replacement of clean filters should be done regularly.

Handling of the hazardous substances should be done in proper manner and precaution should
be maintained using assessments and this could be done using protective equipment and
providing adequate ventilation.

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 Stress and dissatisfaction among the staff can be handled by listening and taking cordially with
employees and identifying the common and persistent pressures. Questionnaires and relevant
feedback from the staff can be taken.

Infection can be kept away through effectual disinfection, cleaning and sterilization of the
equipment and workplace. Waste management and protective equipment should be used in the
nail salon which can be disposed after single usage (health and safety and your business: a guide
for small and medium sized businesses risk assessment (nail and beauty treatments, cosmetic
piercing and tattooing), 2008).

In this project closing stage, the final acceptance of the Board of directors is being taken when
the whole nail art salon is ready for inauguration and is totally ready for its grand opening. But
before closing the quality inspection is needed and reviewing of all the project objectives should
be done.

6.Project Human Resource Management

Project Human Resource Management involves all aspects of people management and personal
interaction including leading, coaching, dealing with conflict, and more. Some of the project
participants whom you’ll get to practice these skills on include stakeholders, team members, and
customers. Each requires the use of different communication styles, leadership skills, and team-
building skills. A good project manager knows when to enact certain skills and communication
styles based on the situation.

6.1.Key Member Identification

The key members identified in the ‘Golden nails & Spa’ are first the two joint owners Debbie
Wade and Ines Brown both are graduates from Beauty College and they know all the nail art
skills to lead the nail salon to success. Debbie Wade loves to interact with people and she wants
to organize and manage the nail art salon in innovative and most creative manner so that highest
levels of customer satisfaction could be generated from their services.

Ines Brown is also a business and management degree holder so she will work towards building
and maintain working climate in the salon which should be conducive to higher level of
personality development as well as economic satisfaction of the employees. There are few
partnerships also which have been developed in the ‘Golden nails & Spa’. Some are listed below:

•Miss Eliza Reynolds

•Mr. Matthew Didier
•Miss Emmelyn White
•Mr. Theo Russell

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Mr. Matthew Didier has also been appointed as on the board of directors along with Debbie
Wade and Ines Brown. Mr Didier has great amount of experience in handling nail products and
supplier professional manner.

6.2.Roles and Responsibilities

The Board of Directors has been assigned with the responsibility of taking major decisions
regarding the nail salon and they need to take care of the finances too. Board of Directors will
also do the planning and development of any new system in the ‘Golden Nails & Spa’. The
general management of the salon is assigned with the responsibility of analyzing any business
problems arising in the business and finding proper solution to those problems. They would also
be responsible for directing and controlling the staff of the salon in development, analysis and
preparation of reports.

The only receptionist’s roles and responsibilities would be:

•To keep track of the customer information and records.

•Attract new customers through telephonic conversation and the website

•Receive clients with a smile and sell the products and packages at the nail spa

•Attend to the customers and planning their schedule

•Take payments from customers

The 7 nail technicians appointed at the nail salon should be:

•Able to deliver best and professional nail services to the customers

•Customer friendly and expert in all the nail jobs

•Able to guide the customer regarding the best suited nail treatments

The 4 Spa technicians appointed at the salon should be:

•Professionally experts in providing best spa treatments

•Friendly with customers to attract more people

•Attentive to customers’ needs

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6.3.Project Organization Structure

7.Communications Management

The processes that make up the Project Communications Management knowledge area are as
follows: Communications Planning, Information Distribution, Performance Reporting, and
Administrative Closure.

The processes in the Project Communications knowledge area are related to general
communication skills but aren’t the same thing. Communication skills are considered general
management skills that the project manager utilizes on a daily basis. The processes in the
Communications knowledge area seek to ensure that all project information including project
plans, risk assessments, meeting notes, and more is collected and documented. These processes
also ensure information is distributed and shared with appropriate stakeholders.

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8.Project Risk Management

Project Risk Management contains six processes: Risk Management Planning, Risk
Identification, Qualitative Risk Analysis, Quantitative Risk Analysis, Risk Response Planning,
and Risk Monitoring and Control.

As the name of this knowledge area implies, these processes are concerned with identifying and
planning for potential risks that may impact the project. Organizations will often combine several
of these processes into one step.oiFor example, Risk Identification, Qualitative Risk Analysis,
and Quantitative Risk Analysis might be performed at the same time. The important thing about
this process is that you should strive to identify all the risks and develop responses for those with
the greatest consequences to the project objectives.

8.1.Steps for Risk assessment:

•Identify the hazards

•Find who will be harmed and how
•Risk evaluation and find precautions
|•Record the risk found and implementation
•Review the risk assessment and update if needed (health and safety and your business: a guide
for small and medium sized businesses risk assessment (nail and beauty treatments, cosmetic
piercing and tattooing), 2008).

8.2.Constraints:

•Budget constraint as the nail art salon has to complete the whole venture within budget

•Time constraint. Time is one of the biggest risks in any project. The time it takes to learn new
skills, the time it takes to implement features, the time it takes to meet with the client and
supervisor; time is a factor that influences the entire project. Not enough time can put pressure
on the performance, and too much time can lead to complacency, resulting in jobs not getting
done. The best way to contend with time constraints is to generate a work schedule and to follow
it as closely as possible, without unnecessarily adding to and modifying the scope

•There are also risks that are exclusive to different types of projects. In this case resources, or the
lack of, can be a risk. Apart from Microsoft Access and Macromedia Dreamweaver, the
programs needed to create this salon management software need to be downloaded from the
Internet. Whenever something is downloaded from the Internet, its quality cannot be guaranteed,
so there is a risk involved in that regard.

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8.3.Assumptions:

• There would be no inflation while the nail art salon is built and launched.
•The staff and the building construction would take place simultaneously.
•The project manager appointed would have prior experience in developing nail art salon.

9.Project Procurement Management

The Project Procurement Management knowledge area includes the processes involved with
purchasing goods or services from external vendors, contractors, and suppliers. When discussing
the Procurement Management processes, it’s assumed that the discussion is taking place from the
perspective of the buyer. As the project manager, you would be the buyer purchasing the goods
or services from a supplier or contractor, so these processes should be examined from that
perspective.The processes in the Project Procurement Management knowledge area are as
follows: Procurement Planning, Solicitation Planning, Solicitation, Source Selection, Contract
Administration, and Contract Closeout.

10.Conclusion

This nail art salon has two products for operation and production which are nail art painting and
it is planned to operate beside the University campus so that the target audience are all the young
students studying and living in that area along with the faculty and other residents in the
university campus.

The whole project once ready needs to be closed out from the financial, administrativeand
logistical perspective which means it should be ready to deliver the perfect nail arts and spa
treatment and should be completed within the allocated budget and within the required time.

The lesson learned from this project are that the ‘Golden nails & Spa’ would be a successful and
profitable venture through proper project planning, control and monitoring, risk assessment,
stakeholder analysis and finally closing the project. But during the whole project monitoring and
controlling the changes is very vital. Secondly the inputs from the client clarifying what are the
project requirements is also important before project initiation because if it is not clear then
delivering the desired project would not be possible. The project manager should know and carry
his roles and responsibilities in perfect manner to close the project successfully and on time.

“A goal without a plan is just a wish”- Antoine de St

Exupéry,French writer and pilot

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11.Bibliography

•California Proporsal 65 list of chemicals

• EU Directive 76/768/EEC

•Eve Frances Seruelas (2004)

•Hall, J.k and Martin, M.J.C (2005) ‘Disruptive technologies, stakeholders and the innovation
value-added chain: a framework for evaluating radical technology development’

•Rejunevate salon, Reekita Shah Alias Gala Monday, April 25, 2016

•What are The Knowledge Areas of Project Management,Kristina Gjorgievska, March 14, 2019