Owners Guide

and
Installation Instructions

Commercial Air to Water

Heat Pump Water Heater

WMKA21549

This water heater must be installed and serviced by an qualified person.

Please leave this guide with a responsible officer.
 Notice to Victorian Customers from the
Victorian Plumbing Industry Commission.

This water heater must be installed by a licensed person as required by

the Victorian Building Act 1993.

Only a licensed person will give you a Compliance Certificate, showing that
the work complies with all the relevant standards. Only a licensed person will
have insurance protecting their workmanship for 6 years. Make sure you use
a licensed person to install this water heater and ask for your Compliance
Certificate.

PATENTS
This water heater may be protected by one or more patents or registered designs.

® Registered trademark of Rheem Australia Pty Ltd.

™ Trademark of Rheem Australia Pty Ltd.
 CONTENTS

RESPONSIBLE OFFICER – We recommend you read pages 4 to 19.

The other pages are intended for the installer but may be of interest.

Contents ....................................................................................... 3

About Your Water Heater ............................................................ 4

How Your Water Heater Works ................................................... 8

Regular Care .............................................................................. 12

Water Supplies ........................................................................... 14

Save A Service Call ................................................................... 16

Installation .................................................................................. 20

Heat Pump And Tank Assembly .............................................. 38

Manifold Installations ................................................................ 43

Connections – Plumbing .......................................................... 46

Commissioning .......................................................................... 65

Draining The Water Heater ....................................................... 77

Automatic Defrost ..................................................................... 80

Rheem Heat Pump Water Heater Warranty - Australia & New

Zealand Only - ............................................................................ 82

3
 ABOUT YOUR WATER HEATER
WATER HEATER APPLICATION
This water heater is designed for the purpose of heating potable water. Its use in
an application other than this may shorten its life.

MODEL TYPE
Congratulations for choosing a Rheem®
commercial air to water (A2W) heat
pump water heater. The Rheem A2W
heat pump water heater is designed for
outdoor or indoor installation, model
dependent.

HOW HOT SHOULD THE WATER BE? minimum recommended

stored water temperature
The heat pump (compressor, evaporator
and condenser) will operate until a water
temperature of up to 65C is reached.
maximum recommended
supply temperature to
To meet the requirements of the National bathrooms and ensuites
Plumbing Standard (AS/NZS3500.4) the
temperature of the stored water must not
be below 60C.

HOTTER WATER INCREASES THE

RISK OF SCALD INJURY
This water heater can deliver water at
temperatures which can cause scalding.
Check the water temperature before use,
such as when entering a shower or filling a bath or basin, to ensure it is suitable
for the application and will not cause scald injury.

We recommend and it may also be required by regulations that an approved

temperature limiting device be fitted into the hot water pipe work to the bathroom
and ensuite when this water heater is installed. This will keep the water
temperature below 50C (55C in NZ) at the bathroom and ensuite. The risk of
scald injury will be reduced and still allow hotter water to the kitchen and laundry.

TEMPERATURE ADJUSTMENT

Set Point Quick Setting

Press ‘prg’ from the main display screen and the Set Point page will appear.
Cursor will be on the set temperature. Pressing the up and down keys will
adjust the setting in 0.1 increments. Hold down for rapid change. Press ’Enter’
to confirm change. Press ‘esc’ to return to the main display screen. Refer to
page 60 for more information.

4
 ABOUT YOUR WATER HEATER

WARNING
This water heater is only intended to be operated by persons who have the
experience or the knowledge and the capabilities to do so. This water heater is
not intended to be operated by persons with reduced physical, sensory or mental
capabilities i.e. the infirm, or by children. Children should be supervised to ensure
they do not interfere with the water heater.

This water heater uses 415V / 240 V AC electrical power for operation of the
control systems and other electrically operated components. The removal of the
access cover(s) will expose 415V / 240 V wiring. They must only be removed by
a qualified person.

 Do not use aerosols, stain removers and chemicals near the water heater
whilst it is working. Gases from some aerosol sprays, stain removers and
chemicals are corrosive to the materials used in the heat pump system.
 Do not store swimming pool chemicals, household or industrial cleaners, etc.,
near the water heater.
 Ensure the air inlet and outlet louvres and air flow are not obstructed in any
way at any time.

SAFETY
This water heater is supplied with built in Rheem IQ Controller which controls low
and high pressure switches, low temperature cut off, temperature safety switch
and flow switch.

Additionally, the compressor is fitted with thermal overload protection, the

condenser heat exchanger is fitted with a pressure relief valve, the heat pump is
supplied with a built in ambient temperature sensor and the storage tanks are
supplied with a combination temperature pressure relief valve. These devices
must not be tampered with or removed. The water heater must not be operated
unless each of these devices is fitted and is in working order.

If the electrical supply conduit to the water heater is damaged, it must be

replaced by a qualified person in order to avoid a hazard. Phone your nearest
Rheem Service Department or Accredited Service Agent (or Service Centre in
NZ) to arrange for an inspection.

Warning: For continued safety of this water heater it must be installed,

operated and maintained in accordance with the Owner’s Guide and Installation
Instructions.

5
 ABOUT YOUR WATER HEATER
The Rheem warranty may not cover faults if relief valves or other safety
devices are tampered with or if the installation is not in accordance with
these instructions.

TO TURN OFF THE WATER HEATER

 Switch off the electrical supply at the isolating switch to the water heater.
 Close the isolation valves at the inlet and outlet of the water heater.

TO TURN ON THE WATER HEATER

 First, ensure the water is connected to storage tanks, the system is filled with
water and all valves between the tanks and the water heater are open.
 Switch on the electrical supply at the isolating switch to the water heater.
Note: The water heater may not turn on immediately when it is first switched on,
if it is switched on within 20 minutes to 2 hours of it having been switched off at
the isolating switch, or the heat pump has just completed a heating cycle. The
water heater will wait until the conditions for start-up are favourable in order to
protect the compressor from damage. This may take up to 20 minutes to 2 hours.

HOW DO I KNOW IF THE WATER HEATER IS INSTALLED CORRECTLY?

Installation requirements are shown on page 20. The water heater must be
installed:
 by a qualified person, and
 in accordance with the installation instructions, and
 in compliance with Standards AS/NZS 3500.4, AS/NZS 3000 and all local
codes and regulatory authority requirements.

In New Zealand, the installation must also conform with Clause G12 of the New
Zealand Building Code.

DOES THE WATER CHEMISTRY AFFECT THE WATER HEATER?

The water heater is suitable for most public water supplies, however some water
chemistries may have detrimental effects on the water heater, its components
and fittings. Refer to “Water Supplies” on page 14. If you are not sure, have
your water chemistry checked against the conditions described on pages 14
to 15.

6
 ABOUT YOUR WATER HEATER
HOW LONG WILL THE WATER HEATER LAST?
Your water heater is supported by a manufacturer’s warranty (refer to page 84).
There are a number of factors that will affect the length of service the water
heater will provide. These include but are not limited to the water chemistry, the
water pressure, temperature (inlet and outlet) and the water usage pattern.

PRECAUTIONS
Where damage to property can occur in the event of the water heater leaking,
the water heater must be installed in a safe tray or be suitably bunded.
Construction, installation and draining of a safe tray must comply with AS/NZS
3500.4 and all local codes and regulatory authority requirements.

The water heater must be maintained in accordance with the Owner’s Guide and
Installation Instructions. Refer to “Regular Care” on page 12.

If this water heater is to be used where an uninterrupted hot water supply is

necessary for your application, or business you should ensure that you have
back up redundancy within the hot water system design. This should ensure the
continuity of hot water supply in the event that this water heater were to become
inoperable for any reason. We recommend you seek advice from your plumber
or specifier about your needs and building back up redundancy into your hot
water supply system.

ENVIRONMENT
At the end of the service life of the heat pump water heater and prior to the water
heater being disposed of, a person qualified to work with refrigerants must
recover the refrigerant from within the sealed system. The refrigerant must not
be vented to atmosphere. Phone your nearest Rheem Service Department or
Accredited Service Agent (or Service Centre in NZ) to arrange for an inspection.

7
 HOW YOUR WATER HEATER WORKS
The Rheem commercial air to water heat pump is an instantaneous type and
does not have an integral storage cylinder. The unit is designed to be installed
indoors or outdoors, model dependent. The water heater’s evaporator absorbs
heat from the surrounding air and transfers this heat into the water. A circulator
transfers the heated water to a bank of storage tanks. The heat pump produces
a sound level of up to 69 dBA (measured at 3 metres) when it is operating. The
principal of operation and sound level are similar to that of an air conditioner.

When hot water is drawn off and cold water enters the storage tanks, a remote
thermostat activates the fan, compressor and circulating pump of the water
heater. Air is drawn in through the inlet louvres on the side of the water heater
and then past the evaporator, where heat is transferred from the air to a
refrigerant fluid. The fluid is compressed and passes to the condenser (heat
exchanger) where heat is transferred into the water. The pump circulates water
from the bottom of the storage tanks through the heat exchanger and the heated
water is circulated back into the storage tanks. The fan discharges the cooled air
through the fan grilles on the top of the water heater. This process continues until
the water in the storage tanks reaches the set temperature.

Even on cold days, heat is drawn from the surrounding air. The heat pump will
operate most efficiently at temperatures between a minimum of 5°C and
maximum of 45°C. The efficiency of the water heater is relative to the
surrounding air temperature and the incoming water temperature.

Automatic safety controls are fitted to the water heater to provide safe and
efficient operation.

AUXILIARY BOOST OPERATION

The water heater can control an auxiliary heating source if the ambient
temperature falls below 5oC or if 50% or more of the water heaters are in fault
mode.

OPERATION AT LOW AMBIENT TEMPERATURE

Ice may begin to form on the evaporator when the ambient air temperature falls
below 7C, and this will reduce the heat pump efficiency. In this case, the heat
pump will use hot gas bypass to de-ice the evaporator coil. Should the ambient
temperature continue to fall below 5C, the heat pump will enter Low Ambient
mode. The water heating system can be designed to operate in one of two
scenarios when ambient temperature falls below 5C.

8
 HOW YOUR WATER HEATER WORKS
When auxiliary heating mode is OFF, the heat pump will use hot gas bypass to
melt any ice that may form on the evaporator coil when operating at air
temperatures below 5C and there will be no auxiliary boost.

When auxiliary heating mode is ON, the heat pump will use hot gas bypass to
melt any ice that may form on the evaporator coil when operating at air
temperatures below 5C and auxiliary gas or electric water heater will be
activated. Auxiliary heater will remain active until the air temperature reaches
7C.

OPERATION IN FAULT MODE

If fitted, the auxiliary booster will operate instead of the heat pump if the heat
pump is in fault.

For multiple heat pump (Master/Slave) configuration, the auxiliary booster will
operate instead of the heat pumps if fifty percent (50%) or more heat pumps are
in fault.

The auxiliary boost will operate until the set temperature is reached. The
auxiliary boost should be set to 60°C.

The auxiliary boost will remain active until the water heater fault is cleared.

Warning: Rheem will not be responsible for higher utility bills due to
excessive use of auxiliary boost heater. It is the customers’ responsibly
to monitor the system regularly for its correct operation. Rheem
recommends monitoring via BMS (modules supplied separately).

MAINS PRESSURE
The water heater is designed to operate at mains pressure by connecting directly
to the mains water supply. If the mains supply pressure in your area exceeds
that shown on page 22, a pressure limiting valve must be fitted.

THERMAL CUT OUT

The refrigeration circuit is protected by thermal sensors. These will activate a
thermal cut out in the event of excessive heat in the refrigeration system.

If the thermal cut out has activated, the heat pump will not operate for a period
of 20 minutes to 2 hours. The water heater will make two more attempts to start
up. If the thermal cut out is tripped again after the third attempt, the system will

9
 HOW YOUR WATER HEATER WORKS
enter lock out and the alarm contacts will close. If connected to a BMS, this will
alert the user that the unit is not operating.

The lockout condition can be manually reset by switching the power to the water
heater off and then on.

CONTROL FUNCTIONALITY
A timer can be set through the heat pump control panel to limit the hours of
operation of the water heater (e.g. to reduce noise at night).

The operation of the heat pump can also be controlled by setting up tariff option
on the control panel to manage operating costs.

Note: depending on the booster configuration there may be insufficient stored

energy available for the next peak period if the system is not up to temperature.

Remember, even on cloudy and cold days your heat pump water heater will
heat your stored water.

10
 HOW YOUR WATER HEATER WORKS
SUPERIOR MONITORING

The A2W Heat Pump System is supplied with 9 sensors:

1. Tank temperature sensor

2. Building flow temperature sensor
3. Water inlet temperature sensor
4. Water outlet temperature sensor
5. Refrigerant suction side temperature (superheat)
6. Suction pressure transducer
7. Discharge pressure transducer
8. Ambient air temperature sensor
9. Evaporator coil sensor

The output of these sensors are displayed on the user friendly control panel to
ensure correct system operation.

The system can be connected to BMS via interface cards (Modbus RS485 or
BACnet MS-TP or BACnet Ethernet) supplied by Rheem. Contact Rheem for
further information on BMS.

11
 REGULAR CARE
It is suggested that the commercial heat pump be serviced annually, to
retain optimum performance. Servicing must be performed by a suitably
qualified person.

Annual Service
1. Check the sensors are fully installed into thermal wells.
2. Check for leaks at all fittings.
3. Check for signs of excessive corrosion on storage tank(s) jacket(s) and heat
pump casing.
4. Check for sludge build up and if necessary drain and flush storage tank(s).
5. Clear hot water pump impellor and ensure free rotation.
6. Check condensate drain for blockages – clear if necessary.
7. Clean blockages and debris from evaporator fins, fan blades, grilles and
louvres.
8. Isolate power to heat pump and check all electrical connections for signs of
overheating due to poor connection.
9. Check for vibration or excessive noise from compressor, fans and hot water
pump.
10. Check refrigerant pressures and adjust refrigerant charge if required.
11. Visually check system for any potential problems.
12. Confirm correct system operation.
13. Operate temperature and pressure relief valve and expansion control valve.
Refer to page 13.

Five Year Service

1. As per annual service.

2. Inspect and if required, replace storage tank(s) anode(s). If the anode is not
replaced, it should be replaced within three years of this service.
3. Check operation of defrost solenoid valve by manually operating the valve.
4. Replace temperature and pressure relief valve or expansion control valve.

Refer to Service manual for more information.

12
 REGULAR CARE
TEMPERATURE AND PRESSURE RELIEF VALVE AND EXPANSION
CONTROL VALVE
A temperature and pressure relief valve is supplied with the storage tanks. In
many areas, including South Australia, Western Australia and scaling water
areas, an expansion control valve is also fitted to the cold water line to the water
heater system. The expansion control valve may discharge a small quantity of
water from its drain line during the heating period instead of the temperature
pressure relief valve on the storage tanks.

Operate the easing lever on the temperature and pressure relief valve and
expansion control valve once every six months. It is very important you raise
and lower the lever gently.

Warning: Exercise care to avoid any splashing of water, as water

discharged from the drain line will be hot. Stand clear of the drain line’s point of
discharge when operating the valve’s lever.

If water does not flow freely from the drain line when the lever is lifted, then the
water heater must be checked Phone Rheem Service or their nearest Accredited
Service Agent (or Service Centre in NZ) to arrange for an inspection.

The temperature and pressure relief and expansion control valve should be
replaced at intervals not exceeding 5 years, or more frequently in areas where
there is a high incidence of water deposits (refer to “Water Supplies” on page 14)

13
 WATER SUPPLIES
This water heater must be installed in accordance with this advice to be
covered by the Rheem warranty.

This water heater is manufactured to suit the water conditions of most public
reticulated water supplies. However, there are some known water chemistries
which can have detrimental effects on the water heater and its operation and / or
life expectancy. If you are unsure of your water chemistry, you may be able to
obtain information from your local water supply authority. This water heater
should only be connected to a water supply which complies with these guidelines
for the Rheem’s warranty to apply.

CHANGE OF WATER SUPPLY

The changing or alternating from one water supply to another can have a
detrimental effect on the operation and / or life expectation of a number of
components in this water heater.

Where there is a changeover from one water supply to another, e.g. a rainwater
tank supply, bore water supply, desalinated water supply, public reticulated water
supply or water brought in from another supply, then water chemistry information
should be sought from the supplier or it should be tested to ensure the water
supply meets the requirements given in these guidelines for the Rheem warranty
to apply.

SATURATION INDEX
The saturation index (SI) is used as a measure of the water’s corrosive or scaling
properties.

Where the saturation index is less than –1.0, the water is very corrosive and the
Rheem warranty does not apply to the water heater. In a corrosive water supply,
the water can attack copper parts and cause them to fail.

Where the saturation index exceeds +0.40, the water is very scaling and an
expansion control valve* must be fitted on the cold water line after the non-return
valve. The Rheem warranty does not apply to the water heater.

Water which is scaling may be treated with a water softening device to reduce
the saturation index of the water.

* Refer to the cold water connection detail on page 46.

CHLORIDE AND PH
Where the chloride level exceeds 250 mg/L the Rheem warranty does not apply
to the water heater. In a high chloride water supply, the water can corrode
stainless steel parts and cause them to fail.

14
 WATER SUPPLIES
Where the pH is less than 6.0 the Rheem warranty does not apply to the water
heater. pH is a measure of whether the water is alkaline or acid. In an acidic
water supply, the water can attack stainless steel parts and cause them to fail.

Water with a pH less than 6.0 may be treated to raise the pH. The water supply
from a rainwater tank in a metropolitan area is likely to be corrosive due to the
dissolution of atmospheric contaminants.

SUMMARY OF WATER CHEMISTRY ADVICE AFFECTING THE RHEEM

WARRANTY
The water heater is not suitable for certain water chemistries. Those chemistries
are listed below. If the water heater is connected at any time to a water supply
with the following water chemistry, Rheem's warranty will not cover any resultant
faults:

Water Chemistry Component

Saturation Index (SI) < -1.0 water heater
Saturation Index (SI) > +0.4 water heater
Chloride > 250 mg/L water heater
pH < 6.0 water heater

15
 SAVE A SERVICE CALL
Check the items below before making a service call. You will be charged for
attending to any condition or fault that is not related to manufacture or failure of
a part.

NOT ENOUGH HOT WATER (OR NO HOT WATER)

 Is the electricity switched on?

Inspect the isolating switch marked “HOT WATER” or “WATER HEATER” at
the switchboard and the isolating switch at the water heater and ensure they
are turned on.

Check the circuit breaker marked “HOT WATER” or “WATER HEATER” at

the switchboard.

 Is the alarm light flashing RED on heat pump controller?

If the alarm light is flashing RED, check the alarm by pressing the alarm
button. Phone your nearest Rheem Service Department or Accredited
Service Agent (or Service Centre in NZ) to inform about the alarm.

 Is the timer set?

If the timer has been set, ensure sufficient time has been allowed to reheat
the storage tanks.

 Are you using more hot water than you think?

Are outlets (especially the showers)
using more hot water than you think?
Very often it is not realised the
amount of hot water used,
particularly when showering.
Carefully review the hot water usage.
Have your plumber install a flow
control valve to each shower outlet to
reduce water usage.

16
 Heat pump circulator has failed?
The heat pump will not operate if the heat pump circulator has failed. Refer
to “Heat Pump Is Not Operating” on page 17 . Phone your nearest Rheem
Service Department or Accredited Service Agent to arrange for an inspection.

 Water heater size

Do you have the correct size water heater for your requirements? The sizing
guide in the sales literature and on the Rheem website (www.rheem.com.au
or www.rheem.co.nz) suggest average sizes that may be needed.

 Air temperature is cold – defrost mode

If this method of low ambient temperature operation is used, the heat pump
will enter a defrost mode when ice is sensed on the evaporator coil. The
recovery rate of the heat pump is reduced in this mode due to the lower
operating air temperature and heating of water is reduced during the defrost
cycle.

WATER TOO HOT

The water heater, during both normal heat pump operation and auxiliary booster
operation (activated during periods of ambient temperatures below 5°C or heat
pump fault), will heat the water to a temperature of 60°C to 65°C. It is
recommended to set the auxiliary booster thermostat setting to 60°C.

WATER NOT HOT ENOUGH

You may find that due to heavy hot water usage the water temperature may be
lower than normally expected, due to insufficient heating time being allowed.
Additional storage or an in series booster may be required to be installed under
these circumstances.

HEAT PUMP IS NOT OPERATING

 Ambient temperature is cold– auxiliary boost mode

If this method of low ambient temperature operation is used the heat pump
may not operate when the ambient temperature is below 5°C and the auxiliary
water heater, if installed, will operate instead. The total storage tank capacity
will be heated to 60°C during these periods. Auxiliary boost will turn OFF and
heat pump will start operating as normal when air temperature increases to
7°C or higher.

 Thermal cut out activated

Has the thermal cut out for the heat pump compressor activated?

If the thermal cut out has activated, the heat pump will not operate for a period
of 20 minutes to 2 hours and display alarm on the control panel. The water
heater will make two more attempts to start. If the thermal cut out is tripped
again after the third attempt, the system will enter lock out. If connected to a
BMS, this will alert the user that the unit is not operating.

17
 To check whether there may be a problem, switch the power to the water
heater off and on again at the circuit breaker to the water heater, then open
a hot tap and allow to run for ten to fifteen minutes. The heat pump, if working
properly, will activate and continue operating to heat the water. Close the hot
tap when the heat pump begins to operate.

However, if the heat pump deactivates within five minutes, there may be a
problem. Phone your nearest Rheem Service Department or Accredited
Service Agent (or Service Centre in NZ) to arrange for an inspection.

 Incorrect Phase Rotation

The phase fail relay will open circuit if the heat pump has been wired with
incorrect phase rotation or if a phase has failed. Both red and green LEDs on
the relay will be illuminated if all phases are available and phase rotation is
correct.

 Heat pump circulator has failed

If the heat pump circulator has failed, the heat pump will not operate and may
trip on a fault. Phone your nearest Rheem Service Department or Accredited
Service Agent (or Service Centre in NZ) to arrange for an inspection.

18
HIGH ELECTRICITY BILLS
With the installation of your new air sourced heat pump water heater, maximum
electrical energy savings can be achieved. Should you at any time, feel your
energy account is too high, we suggest you check the following points:
 Is the relief valve in the storage tanks running excessively?
 Are outlets (especially the showers)
using more hot water than you think?
(Refer to “Not Enough Hot Water” on
page 16).
 Is there a leaking hot water pipe,
dripping hot water tap, etc? Even a
small leak will waste a surprising
quantity of hot water and energy.
Replace faulty tap washers, and
have your plumber rectify any
leaking pipe work.
 Consider recent changes to your hot
water usage pattern and check if
there has been any increase in tariffs
since your previous account.
 The heat pump water heater operates at its most efficient at higher air
temperatures. Prolonged periods of low ambient temperature will decrease
the efficiency of the system and increase running costs.

IF YOU HAVE CHECKED ALL THE FOREGOING AND STILL BELIEVE YOU
NEED ASSISTANCE, CALL YOUR NEAREST RHEEM SERVICE
DEPARTMENT OR ACCREDITED SERVICE AGENT.

19
 INSTALLATION
THIS WATER HEATER IS FOR INDOOR OR OUTDOOR INSTALLATION,
MODEL DEPENDENT.
THIS WATER HEATER IS NOT SUITABLE FOR POOL HEATING.

INSTALLATION STANDARDS
The water heater must be installed:
 by a qualified person, and
 in accordance with the installation instructions, and
 in compliance with Standards AS/NZS 3500.4, AS/NZS 3000 and all local
codes and regulatory authority requirements.
In New Zealand, the installation must also conform with Clause G12 of the New
Zealand Building Code.

WATER HEATER APPLICATION

This water heater is designed for the purpose of heating potable water. Its use in
an application other than this may shorten its life

If this water heater is to be used where an uninterrupted hot water supply is

necessary for the application or business, then there should be redundancy
within the hot water system design. This should ensure the continuity of hot water
supply in the event that this water heater was to become inoperable for any
reason. We recommend you provide advice to the system owner about their
needs and building backup redundancy into the hot water supply system.

COMPONENTS
The heat pump water heater system is modular and comprises three main
components: the heat pump water heater, storage tanks and primary circulator.
An auxiliary booster and/or circulator may also be employed as part of the
system. The water heater must not be operated until all components are
assembled.

Do not tilt the heat pump more than 45° from the vertical. This will unsettle
the refrigerant gas and compressor lubricating oil. If the heat pump has been
tilted more than 45° from the vertical during handling, it will need one hour to
settle before the power to the water heater can be switched on, otherwise
damage to the compressor may result.

INDOOR INSTALLATION
To comply with AS/NZS 1677.2, the minimum room size permissible in relation
to the quantity of refrigerant in the water heater, is 7.5m3 per 16kW heat pump
and 17.73 m3 per 35kW heat pump. A larger room size is recommended for
efficient heat pump operation.

20
 INSTALLATION
WATER HEATER LOCATION
953 series models are designed to be installed outdoors or indoors, if a sufficient
supply of heat energy is available and the room meets the volume requirements
stated above. Good performance is obtained when the heat pump is supplied
with a constant supply of fresh air. Failure to observe the above
recommendations may lead to lower than expected performance or problematic
operation of the heat pump.

952 series models are designed for ducting of discharge air in indoor
installations.

The water heater should be installed close to the storage tanks and its position
chosen with noise, safety and service in mind. Make sure the air inlet and outlet
grilles are clear of obstructions and shrubbery and they are unlikely to be touched
by people (especially children).

It is advisable to install the water heater away from bedroom or living room
windows as the system can generate a noise of 69dBA (at 3 metres from the
water heater) whilst operating.

It is recommended the water heater be installed at ground or floor level. Stacked

units with base unit at ground or floor level is acceptable from a servicing
perspective.

The water heater must stand vertically upright.

Note: to assist with condensate drainage, the heat pump has a 2.5 degrees slope
towards the drains. Do not level the product.

Clearance must be allowed for servicing of the water heater. Refer to page 37
for clearance data. The water heater must be accessible without the use of a
ladder or scaffold.

You must be able to read the information on the rating plate. Remember you may
have to remove the entire water heater later for servicing.

The water heater must not be installed in an area with a corrosive atmosphere
where chemicals are stored or where aerosol propellants are released.
Remember the air may be safe to breathe, but the chemicals may attack the
materials used in the heat pump system.

21
 INSTALLATION
SAFE TRAY
Where damage to property can occur in the event of the water heater leaking or
condensate forming under the drain tray, the water heater must be installed in a
safe tray or be suitably bunded. Construction, installation and draining of a safe
tray must comply with AS/NZS 3500.4 and all local codes and regulatory
authority requirements.

MAINS WATER SUPPLY

Where the mains water supply pressure exceeds that shown in the table below,
an approved pressure limiting valve is required and should be fitted as shown in
the installation diagram (refer to diagram on page 46).

Relief valve setting (VE/610 Series storage tanks) 1000 kPa

Expansion control valve setting * 850 kPa
Relief valve setting (SS/RT Series storage tanks) 850kPa
Expansion control valve setting * 700 kPa
Max supply pressure (VE/610 Series storage tanks)
Without expansion control valve 800 kPa
With expansion control valve 680 kPa
Max supply pressure (SS/RT Series storage tanks)
Without expansion control valve 680 kPa
With expansion control valve 550 kPa
* Expansion control valve not supplied with the water heater.

TANK WATER SUPPLY

If the storage tank is supplied with water from a tank supply and a pressure pump
system is not installed, then the bottom of the supply tank must be at least 1 m
above the highest point of the hot water plumbing system, including the storage
tank. Care must be taken to avoid air locks. The cold water line to the storage
tank should be adequately sized and fitted with a full flow gate valve or ball valve.

22
 INSTALLATION
HOT WATER DELIVERY
This water heater can deliver water at temperatures which can cause scalding.
It is necessary and we recommend that a temperature limiting device be fitted
between the storage tanks and the hot water outlets in any ablution area such
as a bathroom or ensuite, to reduce the risk of scalding. The installing plumber
may have a legal obligation to ensure the installation of this water heater system
meets the delivery water temperature requirements of AS/NZS 3500.4 so that
scalding water temperatures are not delivered to a bathroom, ensuite or other
ablution area.
Where a temperature limiting device is installed adjacent to the storage tanks,
the cold water line to the temperature limiting device can be branched off the
cold water line either before or after the isolation valve, pressure limiting valve
and non return valve to the water heater system. If an expansion control valve is
required, it must always be installed after the non return valve and be the last
valve prior to the storage tanks.

Two Temperature Zones Using a Temperature Limiting Device

If a pressure limiting valve is installed on the cold water line to the water heater
system and the cold water line to a temperature limiting device branches off
before this valve or from another cold water line in the premises, then a pressure
LEGEND

limiting valve of an equal pressure setting may be required prior to the

temperature limiting device.

CIRCULATED HOT WATER FLOW AND RETURN SYSTEM

This heat pump water heater may be installed as part of a circulated hot water
flow and return system in a building as long as a temperature boosting water
heater is not installed downstream of the heat pump.

23
 INSTALLATION
If a temperature boosting water heater is installed the circulated hot water flow
and return system must return to the inlet of the temperature boosting water
heater, and not the heat pump, to avoid potential nuisance tripping. Refer to the
diagram on page 27.

Temperature Limiting Device

A temperature limiting device cannot be installed in circulated hot water flow and
return pipe work unless the device is designed for such application, such as
Rheem Guardian. The tempered water from a temperature limiting device cannot
be circulated. Where a circulated hot water flow and return system is required in
a building, a temperature limiting device can only be installed on a dead leg,
branching off the circulated hot water flow and return pipe.

If circulated tempered water were to be returned back to the water heater,

depending on the location of the return line connection on the water supply line
to the water heater, then either:

 water will be supplied to the cold water inlet of the temperature limiting
device at a temperature exceeding the maximum recommended water
supply temperature, or
 when the hot taps are closed no water will be supplied to the cold water inlet
of the temperature limiting device whilst hot water will continue to be supplied
to the hot water inlet of the temperature limiting device.

These conditions may result in either water at a temperature exceeding the

requirements of AS/NZS 3500.4 being delivered to the hot water outlets in the
ablution areas, or the device closing completely and not delivering water at all,
or the device failing. Under either condition, the operation and performance of
the device cannot be guaranteed.

INSULATION
To minimise heat loss and provide protection from freezing, the cold water line
to and the hot water line from the heat pump water heater must be insulated in
accordance with the requirements of AS/NZS 3500.4. The insulation must be
weatherproof and UV resistant if exposed.

24
 INSTALLATION
SADDLING - PIPE WORK
To prevent damage to the heat pump and storage tanks when attaching pipe
clips or saddles to the water heater jacket, we recommend the use of self-drilling
screws with a maximum length of 12 mm. Should pre drilling be required,
extreme caution must be observed when penetrating the jacket of the water
heater.

Avoid drilling or saddling in the vicinity of the evaporator coil. The coil and
refrigerant circuit are in close proximity to the jacket and rupturing of the
refrigerant circuit may occur.

Note: If the heat pump is damaged as a result of attaching pipe clips or

saddling to the jacket, any resultant faults will not be covered by the Rheem
warranty.

25
 INSTALLATION

Typical A2W Heat Pump Installation with Recirculation

26
 INSTALLATION

Typical A2W Heat Pump Installation with Inline Boost

27
 INSTALLATION

Typical A2W Heat Pump Installation with Low Ambient Air Boost- Dead Leg System

28
 INSTALLATION

Typical A2W Heat Pump Installation with Guardian Warm Water

29
 INSTALLATION

Typical A2W Heat Pump Installation with Inline Boost, Low Ambient Air Boost
Hot Water Recirculation & Warm Water

30
 INSTALLATION
Dimensions and Technical Data- 16kW Models

RHEEM A2W 16kW- Non ducted Vertical Discharge 95301600 RHEEM A2W 16kW- Ducted Vertical Discharge 95201600

31
 INSTALLATION
RHEEM A2W 16kW- Non ducted Horizontal Discharge 953016H0 RHEEM A2W 16kW- Ducted Horizontal Discharge 952016H0

32
 INSTALLATION
RHEEM A2W 16kW- Non ducted Horizontal Discharge RHEEM A2W 16kW- Ducted Horizontal Discharge Stackable
Stackable 953016HS 952016HS

33
 INSTALLATION
Dimensions and Technical Data- 35kW Models
RHEEM A2W 35kW- Non ducted Vertical Discharge 95303500 RHEEM A2W 35kW- Ducted Vertical Discharge 95203500

34
 INSTALLATION
RHEEM A2W 35kW- Non ducted Horizontal Discharge RHEEM A2W 35kW- Ducted Horizontal Discharge 952035H0
953035H0

35
 INSTALLATION
RHEEM A2W 35kW- Non ducted Horizontal Discharge RHEEM A2W 35kW- Ducted Horizontal Discharge Stackable
Stackable 953035HS 952035HS

36
 INSTALLATION

CLEARANCES- AIR TO WATER HEAT PUMP MODELS

Sides Unit 16kW Models 35kW Models

Evap Coil Side mm 500 1000
Back (vertical discharge mm Nil Nil
models)
Back (horizontal discharge mm 1200 2000
models)
Display Side mm 850 850
Water Connections Side mm 500 600
Top (vertical discharge mm 1200 2000
models)
Top (horizontal discharge mm Clearance above unit required for
option) service personnel to stand

37
 HEAT PUMP AND TANK ASSEMBLY
HEAT PUMP AND STORAGE TANKS
The heat pump water heater system is modular and comprises three main
components: the heat pump water heater, storage tanks and primary circulator.
An auxiliary booster and/or circulator may also be employed as part of the
system. The water heater must not be operated until all components are
assembled.

HEAT PUMP
Locate the heat pump(s) in the appropriate position observing the required
clearances for operation and servicing. Refer to page 37.

Indoor Installations
To comply with AS1677.2, the minimum room size permissible in relation to the
quantity of refrigerant in the water heater, is 7.5m3 per 16kW heat pump and
17.73 m3 per 35kW heat pump. A larger room size is recommended for efficient
heat pump operation.

Ducted models (prefix 952) are designed to be connected to ducting to convey

cold discharge air away from the heat pump air inlet. Non ducted models (prefix
953) may be installed indoors, without ducting, if a sufficient supply of heat
energy is available and the room meets the volume requirements stated above.
Good performance is obtained when the heat pump is supplied with a constant
supply of fresh air. Failure to observe the above recommendations may lead to
lower than expected performance or problematic operation of the heat pump.

Ventilation
The heat pump draws fresh air at a rate of 1.6m3/s for 16kW heat pump and
5.8m3/s for 35kW heat pump. Minimum recommended free air inlet ventilation
opening is 1m2 per 16kW heat pump and 1.93m2 per 35kW heat pump.

38
 HEAT PUMP AND TANK ASSEMBLY
Ducted Models

The exhaust air duct must be constructed so that it covers both fans. A spigot is
provided on ducted models to facilitate ductwork connection. The maximum
static pressure in the ductwork must not exceed the values stated in the table
below.

Maximum Static Pressure

16kW Heat Pump 35kW Heat Pump
Ducted Non ducted Ducted Non ducted
80kPa 20kPa 100kPa 20kPa

Horizontal Ducting
If ducting horizontally, the vertical dimension of the duct must be at least 800 mm
high. It is recommended to terminate the ducting with bird mesh as this provides
the least pressure resistance to the fans against air flow. If louvres are to be
used, the duct size must be increased. The duct should have a slight fall away
from the heat pump and the terminal face be tapered downwards to prevent
water ingress.

Vertical Ducting
If ducting vertically, the duct must terminate 500 mm above the roof level and
have a free ventilation outlet area equivalent to 1.0 m2 per heat pump for 952016
models and 1.93 m2 per heat pump for 952035 models. It is recommended to
terminate the duct with bird mesh as this provides the least pressure resistance
to the fans against air flow. Adequate weather protection must be provided to
prevent water ingress.

Horizontal Fan Option

If a horizontal discharge fan option has been selected, the same rules apply to
location of installation as for ducted and non ducted models, depending on which
has been ordered. If installed indoors, observe the same requirements as shown
in indoor installations on page 20.

39
 HEAT PUMP AND TANK ASSEMBLY
Stackable Model Installations
Stackable models can be stacked two high to reduce footprint as shown in the
diagram below.

Note: Top unit can be 9530XXH0 or 9520XXH0.

STORAGE TANKS
Rheem Commercial storage tanks are employed to store the hot water generated
by the heat pump. The tanks must be manifolded using the Equa-Flow® manifold
system to ensure even distribution of the stored energy. Up to ten tanks can be
manifolded together in a single bank. More than one bank can be used. Follow
the diagram on page 44 when manifolding the tanks.

Refer to the installation instructions supplied with the storage tanks for specific
information relating to the installation of the storage tanks.

PRIMARY CIRCULATOR
Each heat pump requires a primary circulator to ensure the correct flow rate and
temperature rise is achieved. Where more than one heat pump is installed the
common manifold must be installed using the Equa-Flow® manifold system and
must be sized to accommodate the total flow of all the primary pumps running
simultaneously.

40
 HEAT PUMP AND TANK ASSEMBLY
Refer to table below for minimum (ID) pipe sizing.
The designed primary pump per 16kW model is Grundfos model CM3-2 and per
35kW model is CM10-1. Refer to installation manuals supplied with pumps. If
another pump has been supplied, consult Rheem before continuing with the
installation.

A2W HP 16kW A2W HP 35kW

No. of Heat Pumps in No. of Heat Pumps in
1 2 3 4 1 2 3 4
Parallel Parallel
Pump Grundfos CM3-2 Pump Grundfos CM10-1
Branch Size (mm) 40 Branch Size (mm) 50
Header Size (mm) 40 50 65 80 Header Size (mm) 50 80 100 100

Header pipe sizing is based on one pump per heat pump with a total length of
20m of primary flow and return piping and 20 x 90o bends, excluding Equa-flow
manifolds on storage tanks and heat pumps, at 1.2m/sec velocity. If this
specification is exceeded consult Rheem before continuing with the installation.

Multiple heat pumps MUST be installed using Equa-Flow® principles to ensure

the demand on each heat pump (or storage tank) in the bank is the same as any
other. To achieve this, the following is necessary:
1. The inlet manifolds must be designed to balance the flow to each heat
pump i.e. each branch line must be the same diameter and length.
2. The outlet manifold must be designed to balance the flow from each heat
pump i.e. each branch line must be the same diameter and length.
3. The first heat pump in must be the last heat pump out.

Note: Inlet and outlet water isolation valves MUST be installed at each heat pump
to enable each heat pump to be individually isolated for servicing. The inlet
isolation valve MUST be installed before the pump to also enable the pump to
be isolated for servicing.

AUXILIARY WATER HEATER

It may be necessary to install an auxiliary water heater under the following
conditions:

 If the ambient temperature is likely to drop below 5oC during periods

when heating may be required.

 To ensure sufficient hot water is available for higher than expected peak
conditions.

 If higher temperature water is required for certain applications, eg

commercial laundry or kitchen.

41
 HEAT PUMP AND TANK ASSEMBLY

The configuration of the auxiliary water heating plant can vary depending on the
requirements of the individual installation.

Low Ambient Temperature Heating Only - Where the auxiliary water heater is
required to be activated if the heat pump cannot operate due to low ambient
conditions, the heat pump can activate the auxiliary heater or pump. There are
many configurations depending on system design. Consult the Application Guide
for details on the auxiliary boost function designed for this system.

In Line Boosting Only - Where the auxiliary water heater is required to ensure
sufficient hot water is available for periods after the main peak or to boost the
temperature of the water produced by the heat pump for other purposes (eg high
temperature for kitchen and laundry use), an auxiliary water heater must be
installed in series with the storage tanks. ie, the hot water outlet from the storage
tanks must feed into the inlet of the auxiliary water heater(s).

Note: Where RT storage tanks are used, boosting in the top portion of the
storage tank is equivalent to boosting in series.

Where multiple auxiliary water heaters are required to be manifolded together,

these must be manifolded using the Equa-Flow® manifold system and the
manifold in-series with the storage tanks. Refer to page 44.

This arrangement can also be adapted to include recirculation heat loss make
up and / or low ambient temperature activation heating. Refer to Application
Guide for options.

42
 MANIFOLD INSTALLATIONS
The Rheem commercial heat pump water heater is designed to be installed with
storage tanks on a single manifold or multiple manifolds if required, using the
Rheem Equa-Flow® manifold system. The Equa-Flow principle will function with
water heaters in line, around a corner or in rows back to back (refer to the
diagrams on pages 44 to 45).

The cold water, primary flow and hot water manifolds must be designed to
balance the flow from each water heater and storage tank. To achieve this, there
are basic installation requirements and principles which must be followed:

1. The maximum number of storage tanks in a bank should be 10, however

several banks of storage tanks can be installed.

2. The hot water line from the manifold must leave from the opposite end to
which the cold water line enters the manifold.

3. The storage tanks must be of the same model.

4. The cold water line, cold and hot headers and hot water line must be sized
to meet the requirements of both AS/NZS 3500.4 and the application.

5. A non-return valve, isolation valve and if required a pressure limiting valve

and expansion control valve, must be installed on the cold water line to the
system.

6. A full flow gate valve or ball valve (not a stop tap, as used on a single water
heater installation) must be installed on both the cold water branch and hot
water branch of each water heater and storage tank.

7. Non return valves or pressure limiting valves MUST NOT be installed on the
branch lines to the water heaters or storage tanks.

8. All fittings, valves and branch lines must be matched sets all the way along
the manifold.

9. Sufficient space must be left to enable access, servicing or removal of any

water heater or storage tank.

10. The temperature pressure relief valve drain line from each storage tank can
terminate at a common tundish (funnel) with a visible air break at each drain
discharge point.

43
 MANIFOLD INSTALLATIONS
Manifold Arrangement

HOT WATER FLOW

Hot Manifold Assembly

FLOW FROM
HEAT PUMPS
Primary Hot Water Flow Manifold Assembly

RETURN TO
HEAT PUMPS

Cold Manifold Assembly

44
 MANIFOLD INSTALLATIONS

In Line Manifold

Angle Manifold
NOTES:
Minimum recommended space between wall and back of
water heater is 100 mm.
A minimum of 900 mm (E* & F*) should be left in front of the
water heater for access, servicing and water heater removal.
Installation Layout Minimum Dimensions
Model A B C D E* F*
610 430 935 685 300 100 1685 900
RT1000 1250 1000 300 100 2100 1000
RT2000 1550 1300 300 100 2700 1300
Back to Back Manifold RT3000 1700 1450 300 100 3000 1450
RT4000 1850 1600 300 100 3300 1600
RT5000
INSTALLATION LAYOUT MINIMUM DIMENSIONS 2050 1800 300 100 3700 1800
MODEL A B C D E* F*
INSTALLATION DIMENSIONS – MULTIPLE RHEEM STORAGE TANKS

45
 CONNECTIONS – PLUMBING
CONNECTION SIZES

Model 16kW 35kW

Heat pump water heater inlet connection R1¼ BSPM R2 BSPM
Heat pump water heater outlet connection R1¼ BSPM R2 BSPM
Condensate drain connection 20mm O.D

All plumbing work must be carried out by a qualified person and in accordance
with the Plumbing Standard AS/NZS 3500.4 and local authority requirements.

WATER INLET AND OUTLET


The pipe work must be cleared of foreign matter before connection and purged

before attempting to operate the water heater. All olive compression fittings must
use brass or copper olives. Use thread sealing tape or approved thread sealant
on all screwed fittings.

An isolation valve and non-return

valve must be installed on the cold
water line to the water heater system.
An acceptable arrangement is shown
in the diagram. Refer also to “Hot
Water Delivery” on page 23 and to
“Mains Water Supply” on page 22.

Disconnection unions are provided at

the cold water inlet and hot water outlet on the water heater to allow for
disconnection of the water heater.

PIPE SIZES
To achieve true mains pressure operation, the cold water line to the storage
tanks should be the same size or bigger than the hot water line from the storage
tanks.

The pipe sizing for hot water supply systems should be carried out by persons
competent to do so, choosing the most suitable pipe size for each individual
application. Reference to the technical specifications of the water heater and
local regulatory authority requirements must be made.

Refer to the table on page 41 for correct primary flow and return pipe sizing.

RELIEF VALVE
The heat pump is supplied with an integral pressure relief valve located on the
inside of the heat pump cabinet and will discharge into the tray of the heat pump.
Refer to Condensate Drain on page 47 for drainage instructions.

46
 CONNECTIONS - PLUMBING
EXPANSION CONTROL VALVE
Local regulations may make it mandatory to install an expansion control
valve (ECV) in the cold water line to the water heater system. In other areas, an
ECV is not required unless the saturation index is greater than +0.4 (refer to
“Water Supplies” on page 14). However, an ECV may be needed in a corrosive
water area where there are sufficient quantities of silica dissolved in the water.
The expansion control valve must always be installed after the non return valve
and be the last valve installed prior to the water heater system (refer to diagram
on page 43).

EXPANSION CONTROL VALVE DRAIN

A copper drain line must be fitted to the relief valve to carry the discharge clear
of the water heater. Connect the drain line to the relief valve using a
disconnection union. The pipe work from the relief valve to the drain should be
as short as possible and fall all the way from the water heater with no restrictions.
It should have no more than three right angle bends in it. Use DN15 pipe.
The outlet of the drain line must be in such a position that flow out of the pipe
can be easily seen (refer to AS/NZS 3500.4) - but arranged so hot water
discharge will not cause injury, damage or nuisance. The drain line must
discharge at an outlet or air break not more than 9 metres from the relief valve.
In locations where water pipes are prone to freezing, the drain line must be
insulated and not exceed 300 mm in length. In this instance, the drain line is to
discharge into a tundish through an air gap of between 75 mm and 150 mm.

CONDENSATE DRAIN
A drain line must be fitted to the condensate drains to carry the discharge clear
of the water heater. The drain line can be extended using 20 mm O.D. rigid hose
or conduit. Where installed externally, the drain line pipe work must be UV
resistant or protected from sunlight. The outlet of the drain line must be in such
a position that flow out of the pipe can be easily seen - but arranged so water
discharge will not cause damage or nuisance. The water heater is supplied with
fall and t is recommended to install the water heater with a slight fall towards the
condensate drain.
The condensate drain must not be connected to the pressure relief or
expansion control valve drain line but may discharge at the same point.

47
 CONNECTIONS – ELECTRICAL
The power supply to the water heater must not be switched on until the
water heater is filled with water and a satisfactory megger reading is obtained.

Megger Reading
When a megger test is conducted on this water heater, then the following should
be noted.

Warning: This water heater contains electronic equipment and 500 V

insulation tests must only be conducted between actives and earth and between
neutral and earth. An active to neutral test WILL damage the electronics.

An insulation test result of above 1 MΩ should be obtained for this water

heater.

Electrical Connection
All electrical work and permanent wiring must be carried out by a qualified person
and in accordance with the Wiring Rules AS/NZS 3000 and local authority
requirements.

Heat Pump
The heat pump water heater must be directly
connected to a 415 V AC 50 Hz mains power
supply. The heat pump must be on its own circuit
with an isolating switch installed at the
switchboard. A secondary isolating switch must be
installed within reach of the water heater.

A conduit is required for the electrical cable to the

heat pump water heater. The conduit is to be
connected to the unit with a 20mm terminator.
Holes are provided on the electrical panel for
cabling. Connect the power supply and earth wires
directly to the terminal block, ensuring there are no
excess wire loops inside the electrical enclosure.
Correct phase connection is required.

Electrical Data Table

Model 16kW Non- 16kW 35kW Non- 35kW
Ducted Ducted Ducted Ducted
Electrical Connection 3 Phase / 415 Volts / 50 Hz
Max Current per Phase (running, 15.22 A 17.06A 32.34A 34.9A
incl pump)
Minimum Circuit Size (per phase) 20A 40A

48
Primary Pump Photo inside the pump cover
The power to the primary pump for each
heat pump is supplied from the water
heater. Connect the active, neutral and
earth wire to the pump terminals as
shown in the photo inside the pump
cover and to the terminals located within
the heat pump electrical enclosure.

Photo inside the heat pump enclosure

A 20 mm conduit is required for the
electrical cable between the water
heater and pump. The conduit is to be
connected to the water heater with a
20 mm terminator.

Holes are provided on the electrical

panel for cabling.

Tank Sensor Installation

Connect one of the supplied temperature sensors to the connection terminal on
the heat pump marked “Tank Sensor”.
 Run out the sensor to the nearest storage
tank.
 For 610 series tanks, a thermostat well is
supplied within each tank.
 For RT series tanks, a thermostat well is
supplied which needs to be fitted to the fitting
(2nd from the bottom) as shown.
THERMOSTAT WELL IN 1 2" FITTING

Fit sensor well here

INSTALLED SENSOR IN TANK

49
 Remove the plastic cover from the fitting located 90o from the water
connections on the storage tank, but do not discard.
 Make a small hole in the centre of the plastic cap and thread the sensor
through the hole.
 Insert the sensor all the way into the thermostat well and fit the plastic cap
back onto the storage tank.
 To prevent the sensor dislodging from the well, screw the cable to the tank
jacket using a cable clamp.
 Cable tie the sensor lead, curling up and tying off any excess lead.

Building Flow Temperature Sensor Installation

 Connect the 2nd temperature sensor to the connection terminal on the heat
pump marked “Building Flow Sensor”.
 Run out the sensor to the building flow pipe.
 Fit a thermostat well (not supplied) in the pipe ensuring the end of the
sensor is in the flow of water. To prevent the sensor dislodging from the
well, secure the sensor to the insulation using a cable tie. Alternatively,
clamp the sensor to the outside of the pipe using a pipe clamp prior to the
insulation being fitted.

Note: For multiple heat pump installation, the preferred method is to interconnect
the heat pumps (up to 4 maximum) via LAN cables, available as an accessory
(part number: 17534).

In this case, only one tank sensor and building flow temperature sensor is
required, which are connected to the heat pump designated as the Master.

Alternatively, each heat pump can operate independently in which case each
tank sensor and building flow temperature sensor must be connected and fitted
as described above.

50
Low Ambient Boost

If auxiliary boosting is required for low ambient operation, the booster should be
interlocked with the heat pump to only operate under low ambient or fault
conditions.

Auxiliary Boost Element

Depending on the installation, an auxiliary boost element may be supplied with

an RT series storage tank.

If a single auxiliary boost element is supplied by Rheem, remove bridging wire at

the terminals marked ‘A7 and A9’ behind the element controller cover and
connect the terminal A7 and A9 to the voltage free terminal marked ‘VF’ in the
heat pump enclosure to control the operation of the boost element.

Electric Heating Unit – Wiring Diagram

51
 CONNECTIONS - ELECTRICAL

Picture of heat pump terminal strip

Where multiple auxiliary boost elements are required, and the number of auxiliary
boost elements matches the number of heat pumps, each element may be
interlocked with an individual heat pump directly using the method described
above. In this case, the heat pumps should operate independently and each have
their own tank and building flow temperature sensor connected.

Where the number of auxiliary boost does not match the number of heat pumps
or the heat pumps are connected in a Master/Slave arrangement using LAN
cables (refer to page 53), then the heat pumps must be connected via LAN
cables and control of the auxiliary boost elements will be via the Master heat
pump using an intermediary relay arrangement. Refer to Application Guide for
more detail.

Auxiliary Boost Heater (external to storage tank)

Depending on the installation, an auxiliary heater and/or boost pump may be

supplied. Refer to Application Guide for auxiliary boost options.

In the heat pump enclosure, terminals marked “SA”, “N” and “GND” provide 240V
to control the auxiliary heater and/or auxiliary pump or multiple boost elements
depending on the system design. Maximum current is 1A. Refer to Application
Guide for further information to connect auxiliary boost heater.

Note: Where multiple heat pumps are required, the heat pumps must be
connected in a Master/Slave arrangement using LAN cables (refer to page 53),
and control of the auxiliary boost heaters will be via the Master heat pump. Refer
to Application Guide for more details.

52
 CONNECTIONS - ELECTRICAL

Multiple Heat Pump Installation

Up to four heat pumps can be interconnected by daisy chaining the LAN cables
for operation as shown below. LAN cable is available as an accessory (part
number: 17534).

Step 1:

1st Heat Pump- Master 2nd Heat Pump 3rd Heat Pump 4th Heat Pump

Interconnect the heat pumps as shown above by using the LAN cables.
Determine the 1st heat pump as Master. Route the cables neatly to prevent
damage and trip hazards. Do not route across access panels.

Note: Any of the two LAN connections will be acceptable.

Step 2:

In 2nd heat pump enclosure: Connect “DI3”

with “DIC1”. Connect “DIC1” with the existing
wire as shown in the picture.

Note: Terminal plug can be removed for ease

of making connections by pulling downwards
as shown in the picture.

53
 CONNECTIONS - ELECTRICAL

In 3rd heat pump enclosure:

Connect “DI4” with “DIC1”.
Connect “DIC1” with the existing
wire as shown in the picture.

In 4th heat pump enclosure:

Connect “DI3” with “DI4” and
“DIC1”. Connect “DIC1” with the
existing wire as shown in the
picture.

Note
1. Tank temperature sensor for the Master heat pump must be connected,
otherwise the heat pumps will not operate due to fault. There is no need
to connect tank temperature sensors for Slave heat pumps.
2. Building temperature sensor for the Master heat pump must be
connected. There is no need to connect building temperature sensors
for Slave heat pumps.
3. Ignore the values for tank and building temperature sensors on the
display of Slave heat pumps as these are not connected.

54
 CONNECTIONS - ELECTRICAL

Building Management Systems (BMS/BAS)

Each water heater can be connected to a BMS or BAS system via interface cards
(Modbus or BACnet), available as an accessory.

Based on site requirement, a suitable interface card needs to be connected to

Rheem IQ control panel as shown in the diagram below.

 If the system is comprised of single or multiple standalone heat pumps, each

heat pump will have its own BMS card.

Insert the BMS card into the connector for each heat pump, taking care that the
card is firmly placed as shown in red circle.

 If the system is comprised of multiple heat pumps for Master/Slave operation,

only master heat pump will have a BMS card and the slave heat pumps will
be connected via LAN cables.

Follow the instruction on page 53 for Interconnecting Multiple Heat Pumps from
step 1 to step 2.

Insert the BMS card into the connector for master heat pump, taking care that
the card is firmly placed as shown in red circle.

55
 CONNECTIONS - ELECTRICAL

16KW HEAT PUMP (NON-DUCTED) WIRING DIAGRAM -953016 MODELS

56
 CONNECTIONS - ELECTRICAL

16KW HEAT PUMP (DUCTED) WIRING DIAGRAM -952016 MODELS

57
 CONNECTIONS - ELECTRICAL

35KW HEAT PUMP (DUCTED & NON-DUCTED) WIRING DIAGRAM- 952035 AND 953035 MODELS

58
 CONNECTIONS - ELECTRICAL

Controller and Display Information

59
 CONNECTIONS - ELECTRICAL

Note: If no keys are pressed for 60 seconds, screen reverts to main display
screen and any changes made and not confirmed will be lost.

Set Point Quick Setting

Press ‘prg’ from the main display screen and the Set Point page will appear.
Cursor will be on the set temperature. Pressing the up and down keys will
adjust the setting in 0.1 increments. Hold down for rapid change. Press ’Enter’
to confirm change. Press ‘esc’ to return to the main display screen. The
maximum setting is 60⁰C. This will provide up to 65⁰C in the tank.

Menu Item

A. On/Off – Press ’enter’ to access change. Press ‘up’ or ‘down’ to turn unit
on or off. Press ‘enter’ to confirm.
Press ‘down’ key to display type of circulating pump control.
Default: AUTOMATIC ON TEMP
Press ‘esc’ to return to Menu Master.

B. Set Point - displays the tank maximum set point at which the compressor
will be deactivated. Cursor will be on the set temperature. Pressing the ‘up’
and ‘down’ keys will adjust the setting in 0.1 increments. Hold down for
rapid change. Press ’enter’ to confirm change. Press ‘esc’ to return to the
Menu Master.

C. Clock / Scheduler – time and date are set here. Other adjustments
include:

i. Enable Scheduler: No (controls heat pump operating time

based on programmed time period)
ii. Enable Tariff: No (controls heat pump operating time based
on tariffs)
iii. Enable D.L. Save: No (shifts time based on seasons)

60
 CONNECTIONS - ELECTRICAL

i. Enabling Scheduler to ‘Yes’ will open a 2nd page which will allow
the user to program specified operating times on a 7-day basis.
E.g.:

Clock Schedule
Mon 00:00 to 00:00
Tue 00:00 to 00:00
Pressing the ‘down’ key will reveal a 2nd page in the Clock
Scheduler:
– Do you want to enable Special Event: No
(programs the temperature to be maintained
during a specified date range)
Enabling the Special Event to ‘Yes’ allows user to program in
the desired date range, set point and differential to be
maintained during the Special Event period.

ii. Enabling Tariff to Yes will open the Tariff Time Band pages which
allows the user to program which hours are off peak, shoulder and
peak in 12 hour blocks as Weekday AM, Weekday PM, Weekend
AM, Weekend PM.

A third page allows the user to load the default for NSW or QLD or
Custom.
Press ‘esc’ until page returns to the Menu Master.

61
 CONNECTIONS - ELECTRICAL

D. Input/output View – Displays the actual readings as follows:

Hot Enter Potable water temperature entering and leaving

Temp: the condenser heat exchanger (A2W and W2W
Hot Leave heat pumps)
Temp:
Cold enter Temp: Non-potable/chilled water temperature entering
Cold Leave Temp: and leaving the evaporator heat exchanger
(W2W heat pump)
Compressor 1 –
Low Press:
sat. suction:
Compressor temperature and pressure readings
Suction:
High Press:
sat. condenser:
out. coil Temp: Evaporator coil temperature (A2W heat pump)
LP1 switch: OK Hi and Lo pressure switches closed or open
HP1 switch: OK circuit
Flow switch: On/Off Flow switch in non-potable/chilled water circuit
activated (W2W heat pump)
Comp O/Load: On/Off Compressor overload activated
Remote: On/Off Remote control of heat pump activated
Compressor 1: On/Off Compressor status
Rev. valve: On/Off Reversing valve status (NA)
Fan: On/Off Fan status (A2W heat pump)
Circ. Pump: On/Off Primary pump/s status (NB: both non-
potable/chilled and potable water pumps are
activated by same relay in W2W heat pump)
Outside Temp: Ambient air sensor temperature (A2W heat
pump)
Tank Temp: Temperature at near bottom of tank
Building Flow Temperature being delivered to building flow
Temp:
Digital Inputs:
Displays the number of inputs and outputs
Relay Outputs:

62
 CONNECTIONS - ELECTRICAL

E. Alarm History – will display up to 150 alarm events and then will overwrite
oldest event. Alarms can be cleared by pressing the ‘Alarm Bell’ key.

F. Service – password: 0022

a. Change display (do not use)
b. Information – software version information
c. Summer/Winter (not applicable to this product)
d. Working Hours:
i. Circ. Pump / reset counter
ii. Compressor 1 / reset counter
iii. Outdoor Fan 1 / reset counter
e. BMS configuration (will time out after 5 minutes if no buttons
pressed)
Address: 1
Protocol: CAREL
Speed: 19200
(Change the protocol if Modbus/BACnet is used as required)

63
 CONNECTIONS - ELECTRICAL

f. Service Settings
a. Working Hour Set
b. Prove Adjustment
c. Thermoregulation (for multiple heat pump installation,
change the no. of compressor and other settings from
here.)

Parameter Sub Parameter Master Slave

Setpoint 60.0°C Screen N/A
Thermoregulation 01 Differential 3.0°C Screen N/A
Dead band 0.5°C Screen N/A
Thermoregulation 02 Initiate -4°C -4°C
(De-ice temperature) Terminate 10.0°C 10.0°C
Delay to start 5m 5m
Thermoregulation 03 Max duration 10m 10m
(De-ice timers) Min between 30m 30m
Coil de-water 30s 30s
Flow proof delay 3s Screen N/A
Pump min run 5m Screen N/A
Thermoregulation 04
Pump run on time 1m Screen N/A
(Pump settings)
Temp. test cycle Not avail Screen N/A
Flow switch fitted No Screen N/A
Thermoregulation 04s Flow switch fitted Screen N/A No
Blackout delay 10s Screen N/A
No of compressors Set as required
Screen N/A
Thermoregulation 05 (number of heat pumps) (default 1)
Compressor staging Simultaneous Screen N/A
Controlling sensor Tank Screen N/A
Out air sensor Yes No
I/O Config 05
c. Thermoregulation Sensor type Carel NTC Carel NTC
By digital input No Screen N/A
Thermoregulation 06 By supervisor No Screen N/A
(Enable unit On/Off) By flow switch Not avail Screen N/A
Dig input 6 is for: Comp O/Load Screen N/A
Storage tank temp Yes No
Sensor type Carel NTC Carel NTC
I/O Config 06b
Building flow temp Yes No
Sensor type Carel NTC Carel NTC
Thermoregulation 07 LP trip set 0.4 Bar 0.4 Bar
(HP/LP Safety) HP trip set 27.5 Bar 27.5 Bar
Thermoregulation 08
(Anti-freeze safety for
Low limit set 0.0ºC Screen N/A
PHE evaporator
(leave))
Aux. Boost Fitted Yes Screen N/A
% compressor in alarm to
Thermoregulation 09 50% Screen N/A
activate boost
Boost act. Delay 5m Screen N/A
Cut over point 5.0ºC Screen N/A
Thermoregulation 10
Differential 2.0ºC Screen N/A
(Low outside air temp i.e
Comp stop in low outside
low ambient aux boost) Yes Screen N/A
air temp:

d. User DEV/Change PW1

For more information, please refer to the service manual for heat pumps.

64
 COMMISSIONING
To Fill And Turn On The Water Heater

The power supply to the water heater and controller must not be switched
on until the water heater is filled with water and a satisfactory megger
reading is obtained.

Warning: This water heater contains electronic equipment and 500 V

insulation tests must only be conducted between actives and earth and
between neutral and earth. An active to neutral test WILL damage the
electronics.

Commissioning Procedure – Standalone Heat Pump

Configuration

 Perform this procedure to commission a single (standalone) heat pump.

 If the system is comprised of multiple standalone heat pumps, perform
this procedure for each heat pump.

 Open all of the hot water taps in the building (don’t forget the showers) and
supply cocks and valves in the system.
 Open the isolation valves fully on the cold, return and hot water branches to
the storage tanks.
 Open the main cold water isolation valve.
 Air will be forced out of the taps.
 Close each tap as water flows freely from it.
 Check the pipe work for leaks.
 Switch on the electrical supply at the isolating switch to the water heater.
 Set time/tariff control if required.
 Reset alarms. Skip this step if there are no alarms.

If the water heater is full of cold water, the fan will activate and heating will
commence unless the ambient air temperature is below the ambient sensor set
point, in which case the auxiliary boost will operate, if installed.

It is important to wait for five minutes after the heat pump has activated to ensure
it continues to operate and is functioning correctly.

65
Note: The water heater may not turn on immediately when it is first switched on,
if it is switched on within 20 minutes to 2 hours of it having been switched off at
the isolating switch, or the heat pump has just completed a heating cycle. The
water heater will wait until the conditions for start-up are favourable in order to
protect the compressor from damage. This may take up to 20 minutes to 2 hours.
The auxiliary booster (if installed) will operate instead of the heat pump if the
ambient air temperature is less than the ambient sensor set point.

Explain to a responsible officer the functions and operation of the heat pump
water heater. Upon completion of the installation and commissioning of the water
heating system, leave this guide with the responsible officer.

Commissioning Procedure – Multiple Heat Pump (Master/Slave)

Configuration

Perform this procedure if the system is comprised of multiple heat pumps to be

configured for Master/Slave operation.

 Open all of the hot water taps in the building (don’t forget the showers) and
supply cocks and valves in the system.
 Open the isolation valves fully on the cold, return and hot water branches to
the storage tanks.
 Open the main cold water isolation valve on the cold water line to the storage
tanks.
Air will be forced out of the taps.
 Close each tap as water flows freely from it.
 Check the pipe work for leaks.

Before commencing the Master/Slave commissioning procedure, ensure the

‘Multiple Heat Pump Installation
- step 1 and step 2 have been completed as stated on page 53.

66
 The commissioning procedure MUST be performed in the order shown.

1st Heat Pump 2nd Heat Pump 3rd Heat Pump 4th Heat Pump
Master Slave 1 Slave 2 Slave 3

1. Ensure all heat pumps are turned OFF at the isolating switch.

2. Turn ON slave 1 heat pump (2nd heat pump).

3. Configure heat pump address.

 Whilst in the home screen on control panel, simultaneously press and hold
Up , Down and Enter for 5 seconds to enter the setup menu.
 Use Up or Down buttons to set values.
 Press and release Enter to move curser to next line.
 Change the following values as shown below.

Menu Slave 1 Slave 2 Slave 3 Master Example Screen Image of Slave 1

Display 17 18 19 16
address
setting

I/O board 02 03 04 01
address

trm1 32 32 32 32

trm2 17 18 19 16

trm3 None Yes Yes Yes Yes

– Ok?

 Press “Enter” to confirm settings. The screen will change to the home
screen and settings will be saved.

Note that the slave's pump will start and an alarm may occur – ignore at this
stage.

67
4. Change slave heat pump 'Out air sensor', 'Storage tank temp' sensor and
'Building flow temp' sensor parameters to 'No'.

 Go to the Service menu (Service>Service Settings- password

0022>Thermoregulation). Refer to page 59 to see the chart for navigating
Service menu and page 64 for Thermoregulation section or see the table
below.

Parameter Sub Parameter Master Slave

Blackout delay 10s Screen N/A
Set as required
No of compressors Screen N/A
Thermoregulation 05 (default 1)
Compressor staging Simultaneous Screen N/A
Controlling sensor Tank Screen N/A
Out air sensor Yes No
I/O Config 05
Sensor type Carel NTC Carel NTC
By digital input No Screen N/A
Thermoregulation 06 By supervisor No Screen N/A
(Enable unit On/Off) By flow switch Not avail Screen N/A
Dig input 6 is for: Comp O/Load Screen N/A
Storage tank temp Yes No
I/O Config 06b Sensor type Carel NTC Carel NTC
Building flow temp Yes No

5. Turn OFF the Slave heat pump.

 If there is only 1 slave proceed directly to step 6.
 If there are 2 or 3 Slave heat pumps repeat step 3 to step 5 for Slave 2 and
Slave 3 respectively using the values for respective Slave heat pumps.

6. Turn ON Master heat pump and set the master address as stated in step 3.

7. After commissioning the Master heat

pump, go to the Service menu
(Service>Service Settings- password
0022>Thermoregulation>no. of
compressor) on the Master heat pump
and change the number of compressors
according to the number of heat pumps
interconnected together.

Refer to page 59 to see the chart for navigating Service menu and page 64 for
Thermoregulation section or see the table below.
Parameter Sub Parameter Master
Blackout delay 10s
No of compressors Set as required
Thermoregulation 05 (Number of heat pumps) (default 1)
Compressor staging Simultaneous
Controlling sensor Tank

8. Turn on all the heat pumps.

9. Reset alarms on each heat pump. Skip this step if there are no alarms.
10. Set time/tariff control on Master heat pump if required. Refer to page 59 to
see the chart for navigating the control panel display.

68
If the water heaters are full of cold water, the fan will activate on each water
heater and heating will commence unless the ambient air temperature is below
the ambient sensor set point, in which case the auxiliary boost will operate, if
installed.

It is important to wait for five minutes after each heat pump has activated to
ensure it continues to operate and is functioning correctly.

Note: The heat pump may not turn on immediately when it is first switched on, if
it is switched on within 20 minutes to 2 hours of it having been switched off at the
isolating switch, or the heat pump has just completed a heating cycle. The heat
pump will wait until the conditions for start-up are favourable in order to protect
the compressor from damage. This may take up to 20 minutes to 2 hours. The
auxiliary booster (if installed) will operate instead of the heat pump if the ambient
air temperature is less than the ambient sensor set point.

Explain to a responsible officer the functions and operation of the heat pumps.
Upon completion of the installation and commissioning of the water heating
system, leave this guide with the responsible officer.

69
Commissioning Procedure- BMS Configuration

Before commencing the commissioning procedure, ensure the ‘Building

Management Systems (BMS/BAS)’ installation procedure has been
completed as stated on page 55.

 If the system is comprised of single or multiple standalone heat pumps,

perform this procedure for each heat pump. Each heat pump will have
its own BMS card.
 If the system is comprised of multiple heat pumps for Master/Slave
operation, perform this procedure for only master heat pump. Only
master heat pump will have a BMS card and the slave heat pumps will
be connected via LAN cable.

Configure BMS settings from the display of the heat pump.

After commissioning the Master heat pump, go to the Service menu

(Service- password 0022>BMS config). Refer to page 59 to see the chart for
navigating Service menu.

 BMS configuration (will time out after 5 minutes if no buttons pressed)

Address: 1 (Change address if required)
Protocol: CAREL
Speed: 19200
(Change the protocol as required if Modbus or BacNet is used)

70
Refer to the parameter tables below for BMS:

Analog variables
BMS
Description Default Category UOM Min Max Read/Write Variable name
Address
1 reading from input 1 0 Default --- -3276.8 3276.7 R Probe_Value_1
2 reading from input 2 0 Default --- -3276.8 3276.7 R Probe_Value_2
3 reading from input 3 0 Default --- -3276.8 3276.7 R Probe_Value_3
4 reading from input 4 0 Default --- -3276.8 3276.7 R Probe_Value_4
5 reading from input 5 0 Default --- -3276.8 3276.7 R Probe_Value_5
6 reading from input 6 0 Default --- -3276.8 3276.7 R Probe_Value_6
7 reading from input 7 0 Default --- -3276.8 3276.7 R Probe_Value_7
8 reading from input 8 0 Default --- -3276.8 3276.7 R Probe_Value_8
9 reading from input 9 0 Default --- -3276.8 3276.7 R Probe_Value_9
10 reading from input 10 0 Default --- -3276.8 3276.7 R Probe_Value_10
11 reading from input 11 0 Default --- -3276.8 3276.7 R Probe_Value_11
12 reading from input 12 0 Default --- -3276.8 3276.7 R Probe_Value_12
13 Virtual Analoge Output 1 0 Default --- 0 3276.7 R VAOut_1
14 Virtual Analoge Output 2 0 Default --- 0 3276.7 R VAOut_2
15 Virtual Analoge Output 3 0 Default --- 0 3276.7 R VAOut_3
16 Virtual Analoge Output 4 0 Default --- 0 3276.7 R VAOut_4
17 Virtual Analoge Output 5 0 Default --- 0 3276.7 R VAOut_5
18 Virtual Analoge Output 6 0 Default --- 0 3276.7 R VAOut_6
19 Superheat valve Comp 1 0 Default --- -72.0 324.0 R Superheat_C1
20 Superheat valve Comp 2 0 Default --- -72.0 324.0 R Superheat_C2
21 Superheat valve Comp 3 0 Default --- -72.0 324.0 R Superheat_C3
22 Superheat valve Comp 4 0 Default --- -72.0 324.0 R Superheat_C4
23 Control Temperature 0 Default °C -99.9 99.9 R Ctrl_temp
24 Outside Air Temperature 0 Default BAR -99.9 99.9 R OAT
25 Entering water temperature 0 Default °C -99.9 99.9 R EW_temp
26 Leaving water temperature 0 Default °C -99.9 99.9 R LW_temp
Condenser temperature (either
27 0 Default --- -99.9 99.9 R Cond_temp
from NTC or P-T)
28 Current entering water Setpoint 22.0 Default °C 0 45.0 R Active_Setpoint
Active Proportional Band for
29 1.5 Default °C 0 9.9 R Active_Pro_band
compressor

71
 BMS
Description Default Category UOM Min Max Read/Write Variable name
Address
30 Water Setpoint 22.0 Default °C 5.0 45.0 R/W Setpoint
31 Dead band 1.0 Default °C 0 9.9 R/W D_Band
32 Proportional Band for compressor 1.5 Default °C 0 25.0 R/W Pro_band
33 Entering water temperature 2 0 Default °C -99.9 99.9 R EW_temp2
34 Leaving water temperature 2 0 Default °C -99.9 99.9 R LW_temp2
35 Storage tank water temperature 0 Default °C -99.9 99.9 R Tank_temp
Building Supply water temperature
36 0 Default °C -99.9 99.9 R Bld_Supply_temp
(Flow)

Integer variables
BMS
Description Default Category UOM Min Max Direction Variable name
Address
21 type of tariff - timeband 0 week end 0 Default --- 0 2 R/W trfw_0

22 type of tariff - timeband 1 week end 0 Default --- 0 2 R/W trfw_1

23 type of tariff - timeband 2 week end 0 Default --- 0 2 R/W trfw_2
24 type of tariff - timeband 3 week end 0 Default --- 0 2 R/W trfw_3
25 type of tariff - timeband 4 week end 0 Default --- 0 2 R/W trfw_4
26 type of tariff - timeband 5 week end 0 Default --- 0 2 R/W trfw_5
27 type of tariff - timeband 6 week end 0 Default --- 0 2 R/W trfw_6
28 type of tariff - timeband 7 week end 0 Default --- 0 2 R/W trfw_7
29 type of tariff - timeband 8 week end 0 Default --- 0 2 R/W trfw_8
30 type of tariff - timeband 9 0 Default --- 0 2 R/W trfw_9
31 type of tariff - timeband 10 week end 0 Default --- 0 2 R/W trfw_10
32 type of tariff - timeband 11 week 0 Default --- 0 2 R/W trfw_11
end
33 type of tariff - timeband 12 week end 0 Default --- 0 2 R/W trfw_12
34 type of tariff - timeband 13 week 0 Default --- 0 2 R/W trfw_13
end
35 type of tariff - timeband 14 week end 0 Default --- 0 2 R/W trfw_14
36 type of tariff - timeband 15 week 0 Default --- 0 2 R/W trfw_15
end
37 type of tariff - timeband 16 week end 0 Default --- 0 2 R/W trfw_16

38 type of tariff - timeband 17 week 0 Default --- 0 2 R/W trfw_17

end

72
 BMS
Description Default Category UOM Min Max Direction Variable name
Address
39 type of tariff - timeband 18 week end 0 Default --- 0 2 R/W trfw_18
40 type of tariff - timeband 19 week 0 Default --- 0 2 R/W trfw_19
end
41 type of tariff - timeband 20 week end 0 Default --- 0 2 R/W trfw_20
42 type of tariff - timeband 21 week 0 Default --- 0 2 R/W trfw_21
end
43 type of tariff - timeband 22 week 0 Default --- 0 2 R/W trfw_22
end
44 type of tariff - timeband 23 week end 0 Default --- 0 2 R/W trfw_23
49 State of unit. 0 Default --- 0 13 R Unit_Status
70 Compressor 1 Hour run counter (low) 0 Default --- 0 999 R Comp_T_Hours_L_1
71 Compressor 1 Hour run counter 0 Default --- 0 999 R Comp_T_Hours_H_1
(high)
72 Compressor 2 Hour run counter (low) 0 Default --- 0 999 R Comp_T_Hours_L_2
73 Compressor 2 Hour run counter 0 Default --- 0 999 R Comp_T_Hours_H_2
(high)
74 Compressor 3 Hour run counter (low) 0 Default --- 0 999 R Comp_T_Hours_L_3
75 Compressor 3 Hour run counter 0 Default --- 0 999 R Comp_T_Hours_H_3
(high)
76 Compressor 4 Hour run counter (low) 0 Default --- 0 999 R Comp_T_Hours_L_4
77 Compressor 4 Hour run counter 0 Default --- 0 999 R Comp_T_Hours_H_4
(high)
78 Pump Hour run counter (low) 0 Default --- 0 999 R Pump_T_Hours_L
79 Pump Hour run counter (high) 0 Default --- 0 999 R Pump_T_Hours_H
86 Outdoor Fan 1 Hour run counter (low) 0 Default --- 0 999 R OutFan_T_Hours_L_1
87 Outdoor fan 1 Hour run counter 0 Default --- 0 999 R OutFan_T_Hours_H_1
(high)
88 Outdoor Fan 2 Hour run counter (low) 0 Default --- 0 999 R OutFan_T_Hours_L_2
89 Outdoor fan 2 Hour run counter 0 Default --- 0 999 R OutFan_T_Hours_H_2
(high)
90 Outdoor Fan 3 Hour run counter (low) 0 Default --- 0 999 R OutFan_T_Hours_L_3
91 Outdoor fan 3 Hour run counter 0 Default --- 0 999 R OutFan_T_Hours_H_3
(high)
92 Outdoor Fan 4 Hour run counter (low) 0 Default --- 0 999 R OutFan_T_Hours_L_4
93 Outdoor fan 4 Hour run counter 0 Default --- 0 999 R OutFan_T_Hours_H_4
(high)
100 15018 Default --- 0 32767 R BMS_Sw_Ver
101 15018 Default --- 0 32767 R BMS_Sw_Date

73
 BMS
Description Default Category UOM Min Max Direction Variable name
Address
102 0 Default --- 0 9999 R Manuf_Password
103 Current year 0 Clock / --- 0 99 R CURRENT_YEAR
TimeDate
104 Current month 1 Clock / --- 1 12 R CURRENT_MONTH
TimeDate
105 Current day 1 Clock / --- 1 31 R CURRENT_DAY
TimeDate
106 Current hour 0 Clock / h 0 23 R CURRENT_HOUR
TimeDate
107 Current minute 0 Clock / --- 0 59 R CURRENT_MINUTE
TimeDate

Digital variables
BMS Description Default Category UOM Min Max Direction Variable name
Address
1 Digital Input 1 0 Default --- 0 1 R Din_1
2 Digital Input 2 0 Default --- 0 1 R Din_2
3 Digital Input 3 0 Default --- 0 1 R Din_3
4 Digital Input 4 0 Default --- 0 1 R Din_4
5 Digital Input 5 0 Default --- 0 1 R Din_5
6 Digital Input 6 0 Default --- 0 1 R Din_6
7 Digital Input 7 0 Default --- 0 1 R Din_7
8 Digital Input 8 0 Default --- 0 1 R Din_8
9 Digital Input 9 0 Default --- 0 1 R Din_9
10 Digital Input 10 0 Default --- 0 1 R Din_10
11 Digital Input 11 0 Default --- 0 1 R Din_11
12 Digital Input 12 0 Default --- 0 1 R Din_12
13 Digital Input 13 0 Default --- 0 1 R Din_13
14 Digital Input 14 0 Default --- 0 1 R Din_14
15 Digital Input 15 0 Default --- 0 1 R Din_15
16 Digital Input 16 0 Default --- 0 1 R Din_16
17 Digital Input 17 0 Default --- 0 1 R Din_17
18 Digital Input 18 0 Default --- 0 1 R Din_18

74
 BMS Description Default Category UOM Min Max Direction Variable name
Address
19 Virtual Digital Output 1 0 Default --- 0 1 R VDOut_1
20 Virtual Digital Output 2 0 Default --- 0 1 R VDOut_2
21 Virtual Digital Output 3 0 Default --- 0 1 R VDOut_3
22 Virtual Digital Output 4 0 Default --- 0 1 R VDOut_4
23 Virtual Digital Output 5 0 Default --- 0 1 R VDOut_5
24 Virtual Digital Output 6 0 Default --- 0 1 R VDOut_6
25 Virtual Digital Output 7 0 Default --- 0 1 R VDOut_7
26 Virtual Digital Output 8 0 Default --- 0 1 R VDOut_8
27 Virtual Digital Output 9 0 Default --- 0 1 R VDOut_9
28 Virtual Digital Output 10 0 Default --- 0 1 R VDOut_10
29 Virtual Digital Output 11 0 Default --- 0 1 R VDOut_11
30 Virtual Digital Output 12 0 Default --- 0 1 R VDOut_12
31 Virtual Digital Output 13 0 Default --- 0 1 R VDOut_13
32 Select if din 6 is Compressor Overload 0 Default --- 0 1 R/W Sel_dred_ol
or DRED
35 remote / maintenance enable of 1 Default --- 0 1 R/W Comp1_En
compressor 1
36 remote / maintenance enable of 1 Default --- 0 1 R/W Comp2_En
compressor 2
37 remote / maintenance enable of 1 Default --- 0 1 R/W Comp3_En
compressor 3
38 remote / maintenance enable of 1 Default --- 0 1 R/W Comp4_En
compressor 4
41 Actual status of compressor 1 0 Default --- 0 1 R Device_Status_Comp_1
42 Actual status of compressor 2 0 Default --- 0 1 R Device_Status_Comp_2
43 Actual status of compressor 3 0 Default --- 0 1 R Device_Status_Comp_3
44 Actual status of compressor 4 0 Default --- 0 1 R Device_Status_Comp_4
45 Actual status of reverse valve 0 Default --- 0 1 R Device_Status_rev_vlv1
46 Actual status of reverse valve 2 0 Default --- 0 1 R Device_Status_rev_vlv2
47 Actual status of reverse valve 3 0 Default --- 0 1 R Device_Status_rev_vlv3
48 Actual status of reverse valve 0 Default --- 0 1 R Device_Status_rev_vlv4
49 On-Off unit state (0: Off; 1: On) 0 Default --- 0 1 R Sys_On
Supervisor (BMS) On-Off. Show the
50 state OFFbyBMS in main mask (0: Off; 0 Default --- 0 1 R/W Superv_OnOff
1: On)
51 Alarm reset from supervisory 1 Default --- 0 1 R/W RST_Alarms

75
 BMS Description Default Category UOM Min Max Direction Variable name
Address
52 Enable tariff time zone management 0 Default --- 0 1 R/W Trf_en
120 Alarm relay 0 Default --- 0 1 R Alarm
121 Alarm from probe on input 1 0 Alarms --- 0 1 R Al_probe_1
122 Alarm from probe on input 2 0 Alarms --- 0 1 R Al_probe_2
123 Alarm from probe on input 3 0 Alarms --- 0 1 R Al_probe_3
124 Alarm from probe on input 4 0 Alarms --- 0 1 R Al_probe_4
125 Alarm from probe on input 5 0 Alarms --- 0 1 R Al_probe_5
126 Alarm from probe on input 6 0 Alarms --- 0 1 R Al_probe_6
127 Alarm from probe on input 7 0 Alarms --- 0 1 R Al_probe_7
128 Alarm from probe on input 8 0 Alarms --- 0 1 R Al_probe_8
129 Alarm from probe on input 9 0 Alarms --- 0 1 R Al_probe_9
130 Alarm from probe on input 10 0 Alarms --- 0 1 R Al_probe_10
131 Alarm from probe on input 11 0 Alarms --- 0 1 R Al_probe_11
132 Alarm from probe on input 12 0 Alarms --- 0 1 R Al_probe_12
133 Alarm_comp1 0 Default --- 0 1 R Device_Alarm_comp1
134 Alarm_comp2 0 Default --- 0 1 R Device_Alarm_comp2
135 Alarm_comp3 0 Default --- 0 1 R Device_Alarm_comp3
136 Alarm_comp4 0 Default --- 0 1 R Device_Alarm_comp4
137 Compressor Overload 1 0 Default --- 0 1 R Comp_OL1
138 Compressor Overload 2 0 Default --- 0 1 R Comp_OL2
139 Compressor Overload 3 0 Default --- 0 1 R Comp_OL3
140 Compressor Overload 4 0 Default --- 0 1 R Comp_OL4

76
To Turn Off The Water Heater

If it is necessary to turn off the water heater on completion of the installation,

such as on a building site or where the premises are vacant, then:
 Switch off the electrical supply at the isolating switch to the water heater.
 Close the cold water isolation valve at the inlet to the system.

DRAINING THE WATER HEATER

To drain the water heater:
 Turn off the water heater (refer to “To Turn Off The Water Heater” on page
68.
 Close all hot water taps.
 Operate the relief valve release lever on one of the storage tanks - do not let
the lever snap back or you will damage the valve seat.
Operating the lever will release the pressure in the water heater.
 Close the isolation valves at the inlet and outlet of the water heater and place
a bucket under the cold water inlet.
 Undo the unions at the inlet and outlet of the water heater. The heat pump
heat exchanger holds 5 to 10 litres of water (model dependent) and will drain
into the bucket.

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 TROUBLE SHOOTING
 Heat Pump Won’t Start

A delay of up to 20 minutes to 2 hours can be experienced before heat pump

starts operating

 Incorrect Phase Rotation

PHASE
DETECT
RELAY

The phase detect relay will open circuit if the heat

pump has been wired with incorrect phase rotation
or if a phase has failed. Both red and green LEDs
on the relay will be illuminated if phase rotation is
correct.

 Alarm light on heat pump controller

If the alarm light is flashing RED, check the alarm by pressing the alarm
button. Phone your nearest Rheem Service Department or Accredited
Service Agent (or Service Centre in NZ) to inform about the alarm.

 Low Ambient Temperature

If the ambient air temperature is below set point, the heat pump may not start.
Check the control panel of the heat pump. Check outside ambient
temperature that shows on the display.

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 Heat pump starts then turns off soon after

This could be caused by:

a. Insufficient water flow rate through heat exchanger. Check pipe sizing
per chart, check obstructions, check lines and pump are bled, check
pump is operating, check temperature rise across inlet and outlet.

Note: Tanks and heat pumps are to be manifolded in Equa-Flow. It is

important that the branches to each storage tank ONLY contain a gate or
ball valve and union. Fitting of loose jumper valves, non-return valves or
pressure limiting valves in the branches or primary flow and return lines
between the heat pump and tanks WILL affect performance of the heat
pump.

b. Refrigerant charge too high? Refer to Alarm.

c. Refrigerant charge too low? Refer to Alarm.

Turn heat pump off then on again at isolating switch to reset system.

 Heat pump compressor excessively noisy

Check for correct phase rotation (refer to page 78).

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 AUTOMATIC DEFROST
The Rheem Commercial Heat Pump installation can be configured in a number
of ways depending on the requirements of the individual installation.

Ice may begin to form on the evaporator when the air temperature falls below
7C, and this will reduce the heat pump efficiency. The water heating system can
be designed to operate in one of two scenarios in low ambient temperature
conditions.

When auxiliary heating mode is OFF, the heat pump will use hot gas bypass to
melt any ice that may form on the evaporator coil when operating at air
temperatures below 5C and there will be no auxiliary boost.

When auxiliary heating mode is ON, the heat pump will use hot gas bypass to
melt any ice that may form on the evaporator coil when operating at air
temperatures below 5C and auxiliary gas or electric water heater will be
activated. A pump circulates water from the storage tanks through the auxiliary
water heater until the set temperature is reached.

The auxiliary heater should be set to 60°C.

For most applications, automatic defrost should be satisfactory to meet the water
heating demands.

The water heater can control an auxiliary heating source if the ambient
temperature falls below 5oC or if 50% or more of the water heaters are in fault
mode.

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81
 RHEEM HEAT PUMP WATER HEATER WARRANTY
- AUSTRALIA & NEW ZEALAND ONLY -

HEAT PUMP WATER HEATER MODELS 95301600, 95201600, 953016H0, 952016H0,

953016HS, 952016HS, 95303500, 95203500, 953035H0, 952035H0, 953035HS, 952035HS

1. THE RHEEM WARRANTY – GENERAL

1.1 This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street, Rydalmere New
South Wales.
1.2 Rheem offer a trained and qualified national service network who will repair or replace components at the
address of the water heater subject to the terms of the Rheem warranty. Rheem Service, in addition can
provide preventative maintenance and advice on the operation of your water heater. The Rheem Service
contact number is 131031, with Contact Centre personnel available 24 hours, 7 days a week to take your call
and if necessary to arrange a service call for during normal working hours Monday to Friday (hours subject to
change).
1.3 For details about this warranty, you can contact us for Australia on 131 031 or by email at
[email protected] (not for service bookings) and for New Zealand on 0800 657 335.

1.4 The terms of this warranty and what is covered by it are set out in section 2 and apply to water heaters
manufactured after 1st July 2019.
1.5 If a subsequent version of this warranty is published, the terms of that warranty and what is covered by it will
apply to water heaters manufactured after the date specified in the subsequent version.

2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT

2.1 The decision of whether to repair or replace a faulty component is at Rheem’s sole discretion.
2.2 Where a failed component or cylinder is replaced under this warranty, the balance of the original warranty
period will remain effective. The replacement does not carry a new Rheem warranty.
2.3 Where the water heater is installed outside the boundaries of a metropolitan area as defined by Rheem or
further than 25 km from either a regional Rheem branch office or an Accredited Rheem Service Agent's office,
the cost of transport, insurance and travelling between the nearest branch office or Rheem Accredited Service
Agent’s office and the installed site shall be the owner’s responsibility.
2.4 Where the water heater is installed in a position that does not allow safe or ready access, the cost of that
access, including the cost of additional materials handling and/or safety equipment, shall be the owner’s
responsibility. In other words, the cost of dismantling or removing cupboards, doors or walls and the cost of
any special equipment to bring the water heater to floor or ground level or to a serviceable position is not
covered by this warranty.
2.5 This warranty only applies to the original and genuine Rheem water heater in its original installed location and
any genuine Rheem replacement parts.
2.6 If the water heater is not sized to supply the hot water demand in accordance with the guidelines in Rheem’s
water heater literature, any resultant fault will not be covered by Rheem's warranty.
2.7 The Rheem warranty does not cover faults that are a result of:
a) Accidental damage to the water heater or any component (for example: (i) Acts of God such as floods,
storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the water heater.

82
 RHEEM HEAT PUMP WATER HEATER WARRANTY
-AUSTRALIA & NEW ZEALAND ONLY-
c) Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant
statutory and local requirements in the State or Territory in which the water heater is installed.
d) Connection at any time to a water supply that does not comply with the water supply guidelines as
outlined in the Owner’s Guide and Installation Instructions.
e) Repairs, attempts to repair or modifications to the water heater by a person other than Rheem Service
or a Rheem Accredited Service Agent.
f) Faulty plumbing or faulty power supply.
g) Failure to maintain the water heater in accordance with the Owner's Guide and Installation Instructions.
h) Transport damage.
i) Fair wear and tear from adverse conditions (for example, corrosion).
j) Cosmetic defects.
2.8 If you require a call out and we find that the fault is not covered by the Rheem warranty, you are responsible
for our standard call out charge. If you wish to have the relevant component repaired or replaced by Rheem,
that service will be at your cost.
2.9 Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to
furniture, carpet, walls, foundations or any other consequential loss either directly or indirectly due to leakage
from the water heater, or due to leakage from fittings and/ or pipe work of metal, plastic or other materials
caused by water temperature, workmanship or other modes of failure.

3. WHAT IS COVERED BY THE RHEEM WARRANTY FOR THE WATER

HEATERS DETAILED IN THIS DOCUMENT
3.1 Rheem will repair or replace a faulty component of your water heater if it fails to operate in accordance with
its specifications as follows:
The period in which the
What components are
fault must appear in What coverage you receive
covered
order to be covered
Repair and/or replacement of the faulty
All components Year 1
component, free of charge, including labour.
Sealed System* Repair and/or replacement of the faulty
Year 2
components component, free of charge, including labour.

* The Sealed System includes components that carry refrigerant only, e.g. Compressor, Condenser, TX Valve,
Receiver / Drier, Evaporator and associated pipe work.

83
 RHEEM HEAT PUMP WATER HEATER WARRANTY
-AUSTRALIA & NEW ZEALAND ONLY-

4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY

4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the water heater or have consent of the owner to act on their behalf
b) Contact Rheem Service without undue delay after detection of the defect and, in any event, within the
applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your water heater:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia.

5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY

5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem on 131031 (for Australia) or 0800 657 335 (for New Zealand) and provide owner’s details,
address of the water heater, a contact number and date of installation of the water heater or if that’s
unavailable, the date of manufacture and serial number (from the rating label on the water heater)
b) Rheem will arrange for the water heater to be tested and assessed on-site.
c) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the water heater
in accordance with this warranty
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.

6. THE AUSTRALIAN CONSUMER LAW

6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
6.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the
Australian Consumer Law.

RHEEM AUSTRALIA PTY LTD FOR SERVICE TELEPHONE

A.B.N. 21 098 823 511 131 031 AUSTRALIA
www.rheem.com.au 0800 657 335 NEW ZEALAND

Revision Date: August 2019 26845A

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