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Workplace Communication Communication Skills For Workplace Success

1. Good communication in the workplace can mitigate conflict, increase employee engagement, and create better client relationships. 2. Effective communication results in a more productive and talented workforce by fostering understanding, buy-in, innovation, and strategic team building. 3. Common mistakes include not editing work, delivering bad news by email, and avoiding difficult conversations. Maintaining open communication helps avoid these issues.

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50 views

Workplace Communication Communication Skills For Workplace Success

1. Good communication in the workplace can mitigate conflict, increase employee engagement, and create better client relationships. 2. Effective communication results in a more productive and talented workforce by fostering understanding, buy-in, innovation, and strategic team building. 3. Common mistakes include not editing work, delivering bad news by email, and avoiding difficult conversations. Maintaining open communication helps avoid these issues.

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© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
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WORKPLACE COMMUNICATION

COMMUNICATION SKILLS FOR WORKPLACE SUCCESS

1. Listening – active listening involves paying close attention to what other person is saying, asking
clarifying questions, and rephrasing what the person says to ensure understanding. Through active
listening, you can better understand what the other person is trying to say, and can respond
appropriately.

2. Non-verbal communication- Your body language, eye contact, hand gestures and tone of voice all
color of the message you are trying to convey. A relaxed, open stance (arms open, legs relaxed), and
a friendly tone will make you appear approachable and will encourage others to speak openly with
you. Eye contact is also important; you want to look the person in the eye to demonstrate that you
are focused on the person and the conversation (however, be sure not to stare at the person, which
can make him or her uncomfortable).

3. Clarity and conciseness- Good verbal communication means saying just enough, don’t talk too
much or too little. Try to convey your message in as few words as possible.

4. Friendliness- It is important to be nice and polite in all your workplace communications.


Personalize your emails to co-workers and/or employees a quick “I hope you all had a good
weekend” at the start of an email.

5. Confidence- Confidence shows your co-workers that you believe in what you are saying and will
follow through.

6. Empathy – Using phrase as simple as “I understand where you are coming from” demonstrate
that you have been listening to the other person and respect their opinions.

7. Open-Mindedness – Be open to listening to and understanding the other person’s point of view,
rather than simply getting your message across.

8. Respect- Simple actions like using a person’s name, making eye contact and actively listening
when a person speaks will make the person feel appreciated.

9. Feedback- Giving feedback involves giving praise as well- something as simple as saying “good
job” or “thanks for taking care of that” to an employee can greatly increase motivation.

10. Picking the right medium- For example, some serious conversations (layoffs, resignation,
changes in salary, etc.) are almost always best done in person.

THE POWER OF GOOD COMMUNICATION IN THE WORKPLACE

1. Good Communication mitigates Conflict – one of the times an organization is most likely
to seek communication training is when there’s clear tension or conflict in the workplace.

2. Good Communication Increases Employee Engagement- employees are more engaged in


their work and can better align with company objectives and goals when a culture of good
communication is established in a team or workplace
3. Good Communication Creates Better Client Relationship

When your employees are trained to communicate more effectively and to connect
with others they can better:

a. Mitigate and resolve conflict

b. Understand needs

c. Help the customer feel understood

d. Present new information in a way in which the client will be more receptive

4. Good Communication Results in a More Productive and Talented Workforce

Employee engagement is a significant factor in the productivity of a workforce.

Communication skills can also help foster a more productive and talented workforce in many
other ways:

a. Understanding team talents and skills

b. Achieving more buy-in

c. Innovation and creative thought

d. More strategic team building

TIPS FOR EFFECTIVE WORKPLACE COMMUNICATION

1. Make Work Fun. Making work fun will keep workers motivated and productive.

2. Don’t Just Hear. Listen.

3. Take Your Emotions Out of the Equation. You can’t be professional if you’re angry at your
employees. Learn to react stoically.

4. Make Employees Feel like Owners.

5. Trust Your People. If you want t keep morale, make sure they know you trust their instincts.

6. Give Employees What They Want. Research shows there are four things that motivates
employees: the desire for compensation and material things the need to bond with others
and feel as though they belong the need to make sense of their environment the desire to
defend their accomplishments

7. Give Good Feedback. If you like your employees’ work, let them know it.

8. Respect Cultural Differences.


9. Revive the Great Lost Art of Conversation. Even in our modern world, face-to-face
communication can work wonders for morale.

10. Handle Conflicts with Diplomacy

COMMON COMMUNICATION MISTAKES IN THE WORKPLACE

Mistake 1. Not editing your work – Spelling, tone and grammatical mistakes can make you
look careless. That’s why it is essential to check all your communications before you send
them.

Mistake 2. Delivering Bad News by Email – if you need to deliver bad news, do this in
persons, and think carefully about how you can do it sensitively, so that you can convey your
message but minimize long-term upset at the same time.

Mistake 3. Avoiding Difficult Conversations – at some point, you will need to give negative
feedback. It’s tempting to try to avoid these conversations, but this can cause further
problems – for instance, you may find that a small problem you “let go” soon grows into big
one.

Mistake 4. Not Being Assertive- assertiveness is about stating what you need, while
considering the wants of the others.

Mistake 5. Reacting, Not Responding – if you have shouted at a colleague in frustration, or


sent a terse reply to an email, without thinking your point through, you’re likely to have
reacted emotionally, instead of responding calmly.

Mistake 6. Not Preparing Thoroughly – Poorly-prepared presentations, reports, or emails


frustrate your audience and can over time, damage your reputation.

Mistake 7. Using a “One-Size-Fits-All” Approach to Communication – if you use a “one-size-


fits-all” approach to communication, you may overlook people’s different personalities,
needs and expectations.

Mistake 8. Not keeping an Open-Mind When Meeting New People- if you often work with
people from overseas, explore the idea of cultural intelligence, so that you can start to adapt
your behaviour when you come across people from different cultures.

Mistake 9. Assuming That You’re Message Has Been Understood- always take time to check
that people have understood your message.

Mistake 10. Accidentally Violating Others’ Privacy- Have you ever forwarded a sensitive
email to the wrong person, or sent an incorrect attachment? These kinds of errors can cause
serious problems, violate people’s privacy, and lead them to embarrassment and confusion.

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