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Chapter 10

Operations management is an important activity that plans, controls, and supervises manufacturing and production processes and service delivery. It helps effectively manage goods, services, and people. Operations managers are typically engineers who can handle the responsibilities of the position. There are two main types of transformation processes: manufacturing processes that make products by hand or machinery, and service processes that provide services to people by hand or machinery. Job shops produce custom products in small lots based on sales orders, while batch-flow processes manufacture designed products in lots with some flexibility in volumes. Assembly lines arrange production in a sequence to accommodate large volumes of standardized products or services. Machine-paced assembly lines are popular among large corporations because the process is faster. Service factories offer

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Jeil Francisco
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579 views

Chapter 10

Operations management is an important activity that plans, controls, and supervises manufacturing and production processes and service delivery. It helps effectively manage goods, services, and people. Operations managers are typically engineers who can handle the responsibilities of the position. There are two main types of transformation processes: manufacturing processes that make products by hand or machinery, and service processes that provide services to people by hand or machinery. Job shops produce custom products in small lots based on sales orders, while batch-flow processes manufacture designed products in lots with some flexibility in volumes. Assembly lines arrange production in a sequence to accommodate large volumes of standardized products or services. Machine-paced assembly lines are popular among large corporations because the process is faster. Service factories offer

Uploaded by

Jeil Francisco
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1. What is meant by “operations”? Does the term cover production of farm products?

 Operations refers to "any process that accepts inputs and uses resources to
change those inputs in useful ways.” The transformation process converts the
inputs into final goods or services.

2. Why is operations management an important activity? Who are qualified to become


operations managers?
 Operations management is the process that generally plans, controls and
supervises manufacturing and production processes and service delivery.
Operations management is important in a business organization because it
helps effectively manage, control and supervise goods, services and people.
Persons who are competent enough and can able to handle the position of an
operation managers are the qualified one more like engineer managers.

3. What are the types of transformation process? In what ways are they similar and
different?
 The transformation process may be classified generally as manufacturing and
service process. Manufacturing processes are those that refer to the making of
products by hand or machinery while service processes are those that refer to
the provision of services to persons by hand or machinery.

4. What is job shop? What makes it a useful transformation process?


 Job shop is one whose productions is based on sales orders for a variety of
small lots. Job shops are very useful components of the entire production effort.
In general, job shops produce custom products.

5. What is the batch- flow process? What possible advantages does it offer?
 Batch-flow process is where lots generally own designed products are
manufactured. It is further characterized by the following: there is flexibility to
produce either low or high volumes, not all procedures are performed on all
products, the type of equipment used are mostly for general purpose, process
layout is used, operation is labor intensive, although there is less machine
idleness and size of operation is generally medium-sized.

6. What is the work- paced assembly line? Why is it called as such?


 An assembly line refers to a production layout arranged in a sequence to
accommodate processing of large volumes of standardized products or
services. The worker-paced assembly line is characterized by the following: The
products manufactured are mostly standardized, there is a clear process
pattern, specialized equipment is used, the size of operation is variable, the
process is worker-paced, the type of layout used is the line flow and labor is still
a big cost item.

7. Why is the machine- paced assembly line very popular among large corporations?
 Because of this the process is faster whereas in the worker paced line flow
product must go for one hand to another. Machine-Paced Assembly Line a type
of production process produces mostly standard products with machines playing
a significant role.

8. What is a service factory? Provide an example.


 .A service factory offers a limited mix of services which results to some
economies of scale in operations. This also affords the company to compete in
terms of price and speed of producing the service. The process layout preferred
by the service factory is the rigid pattern of line flow processing. McDonalds and
Shakeys are also examples of service factories.
9. What types of services are offered by professional service firm? What production
problems to these firms encounter?
 Professional Services. These are companies that provide specialized services
to other firms or individuals. Examples of such firms are as follows: Engineering
or management consulting services, design services, advertising agencies,
accounting services, legal services, data processing services, health services
and professional service firms offer a diverse mix of services. There is a lower
utilization of capital equipment compared to the service factory and the service
shop. Professional service firms are, oftentimes, faced with delivery problems
brought about by non-uniform demand.

10. What are the important parts of productive systems? Point out the relationships
between these parts.
 Important Parts of Productive Systems are product design, production planning
and scheduling, purchasing and materials management, inventory control, work
flow layout and quality control.

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