Letter Flyer Title

Accenture and Siebel

Customer Relationship
Letter Flyer
Management
AlternateFact
Title Sheet

As an Oracle Certified Advantage Partner Our extensive Siebel CRM

and leading systems integrator for Customer experience and knowledge
Relationship Management (CRM), Accenture
provides strategy, implementation, upgrade • More than 1,990 implementations for 645+
and outsourcing solutions across the entire clients with Siebel CRM solutions across the globe
Oracle family of products including Siebel • More than 60,000 Siebel CRM training hours
CRM applications. With more than 5,300 per year given to our professionals
Siebel-skilled professionals around the globe, • Accenture-Siebel CRM client base includes 43
we help clients through all stages of Siebel percent of the Fortune 100 and 33 percent of
CRM implementations—from planning, design the Fortune Global 100
and configuration to integration, deployment,
• Industry-focused Siebel CRM knowledge in
training and ongoing application support.
telecommunications, financial services, life
With our deep focus on Siebel CRM, Accenture sciences, government, consumer products and
has world-class capabilities, unique assets other industries—allows Accenture to meet
and global resources that are unmatched in both business and technology needs
the marketplace. Our comprehensive training
programs and proprietary methodologies
make our Oracle Siebel practice second to
none. We apply our leading practices, proven
methodologies and innovative tools to help
clients create customer-centric organizations;
look beyond one-off and short-term
opportunities to build long-term success, and
ultimately, use Siebel CRM software to help
create high-performance businesses.
Our proven tools and • Accenture has a comprehensive the customer experience and strengthen
Master Alliance Agreement with customer relationships—which are key
methods Oracle to building high-performance businesses.
• Accenture Methods for Oracle’s
• Hosting of strategy-oriented client For more information on how Accenture
Siebel CRM, our Siebel CRM-specific
executive events, including the can help your organization use Siebel
implementation methodology,
Accenture Oracle Leadership Council CRM applications to achieve high per-
balances industrialization with
and the Accenture CRM Leadership formance, contact:
customization to meet each client’s
Summit
specific needs Mike Malinchock
• Ability to provide clients with early Siebel CRM Capability Lead,
• A variety of Siebel CRM toolkits that
insight and access to new Siebel CRM North America
provide ready-to-use procedures,
enhancements [email protected]
tools, templates, reference documents
and lessons learned +1 267 216 0592

• A range of sophisticated quality

assurance tools, including an
Our Global Delivery Network
• Worldwide network of more than 50 About Accenture
Automated Repository Review Tool
delivery centers providing systematic, Accenture is a global management
• Powerful business function-specific
repeatable implementation and consulting, technology services and
toolkits, including one for Siebel CRM
outsourcing services outsourcing company. Combining
Loyalty projects
• Nine Siebel CRM-focused delivery unparalleled experience, comprehensive
• The Accenture Value Road Map capabilities across all industries and
centers
for Oracle, which helps companies business functions, and extensive
develop and plan effective IT • Accenture Innovation Center for research on the world's most successful
strategies for Oracle applications Oracle in Redwood Shores, California, companies, Accenture collaborates
the first such partner center located with clients to help them become
• Continuous improvement efforts
at Oracle headquarters high-performance businesses and
that keep our tools, methodologies
and other assets focused on the • Accenture European Innovation Center governments. With more than 180,000
successful delivery of Siebel CRM for Oracle in the United Kingdom people in 49 countries, the company
solutions • Operations in 49 countries, and more generated net revenues of US$19.70
than 180,000 employees across billion for the fiscal year ended August
Accenture 31, 2007. Its home page is www.
accenture.com
Our long relationship with
Oracle With our Oracle practice, Accenture
brings together deep industry, functional
• In FY08, Accenture was Oracle's
and technical knowledge with cost-
largest system integration partner
effective delivery and high-quality
globally
execution to help our clients achieve
• Joint development of several Siebel high performance. Clients also gain ben-
CRM industry vertical applications, efit from our extensive resources, tools
including the finance, communications, and methods, deep experience with CRM
government, pharmaceutical and and Siebel CRM specifically as well as
energy industry solutions the leading-edge insights of our High
• Collaboration on Siebel CRM Performance Business research.
technical infrastructure component Altogether, it’s a powerful combination—
development efforts, such as the one that stands out in the marketplace
wireless and service-oriented for its ability to provide consistency,
architecture initiatives reliability and a clear focus on solid
• Designated as an Oracle Certified business results in Siebel CRM imple-
Advantage Partner, the highest mentations. With this combination,
membership level in Oracle’s Partner Accenture helps clients use Siebel CRM Copyright © 2008 Accenture
Network applications to more effectively manage All rights reserved.
Accenture, its logo, and
High Performance Delivered
are trademarks of Accenture.