Requirements Engineering

Processes

Software Engineering, 8th edition. Chapter 7 1

Courtesy: ©Ian Sommerville 2006 Nov 4th, 2008 Lecture # 9
 Objectives

 To describe the principal requirements

engineering activities and their relationships
 To introduce techniques for requirements
elicitation and analysis
 To describe requirements validation and the
role of requirements reviews
 To discuss the role of requirements
management in support of other
requirements engineering processes

Software Engineering, 8th edition. Chapter 7 2

Courtesy: ©Ian Sommerville 2006 Nov 4th, 2008 Lecture # 9
 Topics covered

 Feasibility studies
 Requirements elicitation and analysis
 Requirements validation
 Requirements management

Software Engineering, 8th edition. Chapter 7 3

Courtesy: ©Ian Sommerville 2006 Nov 4th, 2008 Lecture # 9
 Requirements engineering processes

 The processes used for RE vary widely

depending on the application domain, the
people involved and the organisation
developing the requirements.
 However, there are a number of generic
activities common to all processes
• Requirements elicitation (acquire, gather info);
• Requirements analysis;
• Requirements validation;
• Requirements management.
Software Engineering, 8th edition. Chapter 7 4
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 The requirements engineering process

Software Engineering, 8th edition. Chapter 7 5

Courtesy: ©Ian Sommerville 2006 Nov 4th, 2008 Lecture # 9
 Requirements engineering

Requirements
specificatio n
System requirements
specificatio n an d
modelin g

User requirements
specificatio n

Busin ess requiremen ts

specificatio n

System
requirements Feasibility
User study
elicitatio n requirements
elicitatio n
Pro toty pin g

Requirements
elicitatio n
Reviews Requirements
validatio n

Sy stem requirem en ts
do cume nt
Software Engineering, 8th edition. Chapter 7 6
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 Feasibility studies

 A feasibility study decides whether or not the

proposed system is worthwhile.
 A short focused study that checks
• If the system contributes to organisational
objectives;
• If the system can be engineered using current
technology and within budget;
• If the system can be integrated with other
systems that are used.

Software Engineering, 8th edition. Chapter 7 7

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 Feasibility study implementation

 Based on information assessment (what is required),

information collection and report writing.
 Questions for people in the organisation
• What if the system wasn’t implemented?
• What are current process problems?
• How will the proposed system help?
• What will be the integration problems?
• Is new technology needed? What skills?
• What facilities must be supported by the proposed
system?

Software Engineering, 8th edition. Chapter 7 8

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 Elicitation and analysis
 Sometimes called requirements elicitation or
requirements discovery.
 Involves technical staff working with customers to
find out about the application domain, the services
that the system should provide and the system’s
operational constraints.
 May involve end-users, managers, engineers
involved in maintenance, domain experts, trade
unions, etc. These are called stakeholders.

Software Engineering, 8th edition. Chapter 7 9

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Problems of requirements analysis
 Stakeholders don’t know what they really want.
 Stakeholders express requirements in their own
terms.
 Different stakeholders may have conflicting
requirements.
 Organisational and political factors may influence
the system requirements.
 The requirements change during the analysis
process. New stakeholders may emerge and the
business environment change.

Software Engineering, 8th edition. Chapter 7 10

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 The requirements spiral

Requiremen t s Requiremen t s
classificat io n an d p riori t izat i on and
o rgan isat ion n ego t iat ion

Requiremen t s Requiremen t s
discov ery docum en t at ion

Software Engineering, 8th edition. Chapter 7 11

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 Process activities
 Requirements discovery
• Interacting with stakeholders to discover their
requirements. Domain requirements are also discovered
at this stage.
 Requirements classification and organisation
• Groups related requirements and organises them into
coherent clusters.
 Prioritisation and negotiation
• Prioritising requirements and resolving requirements
conflicts.
 Requirements documentation
• Requirements are documented and input into the next
round of the spiral.
Software Engineering, 8th edition. Chapter 7 12
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 Requirements discovery

 The process of gathering information about

the proposed and existing systems and
distilling the user and system requirements
from this information.
 Sources of information include
documentation, system stakeholders and the
specifications of similar systems.

Software Engineering, 8th edition. Chapter 7 13

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 ATM stakeholders
 Bank customers
 Representatives of other banks
 Bank managers
 Counter staff
 Database administrators
 Security managers
 Marketing department
 Hardware and software maintenance engineers
 Banking regulators

Software Engineering, 8th edition. Chapter 7 14

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 Viewpoints
 Viewpoints are a way of structuring the
requirements to represent the perspectives
of different stakeholders. Stakeholders may
be classified under different viewpoints.
 This multi-perspective analysis is important
as there is no single correct way to analyse
system requirements.

Software Engineering, 8th edition. Chapter 7 15

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 Types of viewpoint
 Interactor viewpoints
• People or other systems that interact directly with the
system. In an ATM, the customer’s and the account
database are interactor VPs.
 Indirect viewpoints
• Stakeholders who do not use the system themselves but
who influence the requirements. In an ATM, management
and security staff are indirect viewpoints.
 Domain viewpoints
• Domain characteristics and constraints that influence the
requirements. In an ATM, an example would be standards
for inter-bank communications.

Software Engineering, 8th edition. Chapter 7 16

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 Viewpoint identification

 Identify viewpoints using

• Providers and receivers of system services;
• Systems that interact directly with the system
being specified;
• Regulations and standards;
• Sources of business and non-functional
requirements.
• Engineers who have to develop and maintain
the system;
• Marketing and other business viewpoints.

Software Engineering, 8th edition. Chapter 7 17

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 LIBSYS viewpoint hierarchy

All VPs

In direct In teractor Do main

Library Article Library UI Classification

Finan ce Users standards sy stem
manager providers staff

Sy stem
Studen ts Staff Ex ternal Catalo guers
managers

Software Engineering, 8th edition. Chapter 7 18

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 Interviewing

 In formal or informal interviewing, the RE

team puts questions to stakeholders about
the system that they use and the system to
be developed.
 There are two types of interview
• Closed interviews where a pre-defined set of
questions are answered.
• Open interviews where there is no pre-defined
agenda and a range of issues are explored with
stakeholders.

Software Engineering, 8th edition. Chapter 7 19

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 Interviews in practice

 Normally a mix of closed and open-ended

interviewing.
 Interviews are good for getting an overall
understanding of what stakeholders do and how
they might interact with the system.
 Interviews are not good for understanding domain
requirements
• Requirements engineers cannot understand specific
domain terminology;
• Some domain knowledge is so familiar that people find it
hard to articulate or think that it isn’t worth articulating.

Software Engineering, 8th edition. Chapter 7 20

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 Effective interviewers

 Interviewers should be open-minded, willing

to listen to stakeholders and should not have
pre-conceived ideas about the requirements.
 They should prompt the interviewee with a
question or a proposal and should not simply
expect them to respond to a question such
as ‘what do you want’.

Software Engineering, 8th edition. Chapter 7 21

Courtesy: ©Ian Sommerville 2006 Nov 4th, 2008 Lecture # 9
 Scenarios

 Scenarios are real-life examples of how a

system can be used.
 They should include
• A description of the starting situation;
• A description of the normal flow of events;
• A description of what can go wrong;
• Information about other concurrent activities;
• A description of the state when the scenario
finishes.

Software Engineering, 8th edition. Chapter 7 22

Courtesy: ©Ian Sommerville 2006 Nov 4th, 2008 Lecture # 9
 LIBSYS scenario (1)

Initial assumption: The user has logged on to the LIBSYS system and has located the journal containing
the copy of the article.
Normal: The user selects the article to be copied. He or she is then prompted by the system to ei ther
provide subscriber information for the journal or to indicate how they will pay for the article. Alternative
payment me thods are by credit card or by quoting an organisational account number.
The user is then asked to fill in a copyright form that ma intains details of the transaction and they then
submit this to the LIBSYS system.
The copyright form is c hecked and, if OK, the PDF version of the article is d ownloaded to the LIBSYS
working area on the userÕscomputer and the user is informed that it is available. The user is asked to select
a printer and a copy of the article is printed. If the article has been flagged as Ōprint-onlyÕit i s deleted from
the userÕs system o nce the user has confirmed that printing is complete.

Software Engineering, 8th edition. Chapter 7 23

Courtesy: ©Ian Sommerville 2006 Nov 4th, 2008 Lecture # 9
 LIBSYS scenario (2)

What can go wrong: The user may fail to fill in the copyright form correctly. In this case, the form should
be re-presented to the user for correction. If the resubmitted form is s till incorrect then the userÕsrequest
for the article is rejected.
The payment ma y be rejected by the system. The userÕs er quest for the article is rejected.
The article download may fail. Retry until successful or the user terminates the session.
It may not be possible to print the article. If t he article is not flagged as Ōprint-onlyÕthen it is held in the
LIBSYS workspace. Otherwise, the article is d eleted and the userÕs account credited with the cost of the
article.
Other activities: Simultaneous downloads of other articles.
System state on completion: User is logged on. The downloaded article has been deleted from LIBSYS
workspace if it has been flagged as print-only.

Software Engineering, 8th edition. Chapter 7 24

Courtesy: ©Ian Sommerville 2006 Nov 4th, 2008 Lecture # 9
 Use cases

 Use-cases are a scenario based technique

in the UML which identify the actors in an
interaction and which describe the
interaction itself.
 A set of use cases should describe all
possible interactions with the system.
 Sequence diagrams may be used to add
detail to use-cases by showing the sequence
of event processing in the system.
Software Engineering, 8th edition. Chapter 7 25
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 Article printing use-case

Software Engineering, 8th edition. Chapter 7 26

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 LIBSYS use cases

Software Engineering, 8th edition. Chapter 7 27

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 Article printing

Software Engineering, 8th edition. Chapter 7 28

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 Print article sequence

Software Engineering, 8th edition. Chapter 7 29

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 Ethnography
 A social scientists spends a considerable time
observing and analysing how people actually work.
 People do not have to explain or articulate their
work.
 Social and organisational factors of importance may
be observed.
 Ethnographic studies have shown that work is
usually richer and more complex than suggested by
simple system models.

Software Engineering, 8th edition. Chapter 7 30

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 Focused ethnography
 Developed in a project studying the air traffic
control process
 Combines ethnography with prototyping
 Prototype development results in
unanswered questions which focus the
ethnographic analysis.
 The problem with ethnography is that it
studies existing practices which may have
some historical basis which is no longer
relevant.
Software Engineering, 8th edition. Chapter 7 31
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 Ethnography and prototyping

Software Engineering, 8th edition. Chapter 7 32

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 Scope of ethnography

 Requirements that are derived from the way

that people actually work rather than the way
I which process definitions suggest that they
ought to work.
 Requirements that are derived from
cooperation and awareness of other people’s
activities.

Software Engineering, 8th edition. Chapter 7 33

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 Requirements validation
 Concerned with demonstrating that the
requirements define the system that the
customer really wants.
 Requirements error costs are high so
validation is very important
• Fixing a requirements error after delivery may
cost up to 100 times the cost of fixing an
implementation error.

Software Engineering, 8th edition. Chapter 7 34

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 Requirements checking
 Validity. Does the system provide the functions
which best support the customer’s needs?
 Consistency. Are there any requirements conflicts?
 Completeness. Are all functions required by the
customer included?
 Realism. Can the requirements be implemented
given available budget and technology
 Verifiability. Can the requirements be checked?

Software Engineering, 8th edition. Chapter 7 35

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Requirements validation techniques

 Requirements reviews
• Systematic manual analysis of the
requirements.
 Prototyping
• Using an executable model of the system to
check requirements. Covered in Chapter 17.
 Test-case generation
• Developing tests for requirements to check
testability.

Software Engineering, 8th edition. Chapter 7 36

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 Requirements reviews
 Regular reviews should be held while the
requirements definition is being formulated.
 Both client and contractor staff should be
involved in reviews.
 Reviews may be formal (with completed
documents) or informal. Good
communications between developers,
customers and users can resolve problems
at an early stage.
Software Engineering, 8th edition. Chapter 7 37
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 Review checks
 Verifiability. Is the requirement realistically
testable?
 Comprehensibility. Is the requirement
properly understood?
 Traceability. Is the origin of the requirement
clearly stated?
 Adaptability. Can the requirement be
changed without a large impact on other
requirements?

Software Engineering, 8th edition. Chapter 7 38

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 Requirements management

 Requirements management is the process of

managing changing requirements during the
requirements engineering process and system
development.
 Requirements are inevitably incomplete and
inconsistent
• New requirements emerge during the process as
business needs change and a better understanding of the
system is developed;
• Different viewpoints have different requirements and
these are often contradictory.

Software Engineering, 8th edition. Chapter 7 39

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 Requirements change

 The priority of requirements from different

viewpoints changes during the development
process.
 System customers may specify requirements
from a business perspective that conflict with
end-user requirements.
 The business and technical environment of
the system changes during its development.

Software Engineering, 8th edition. Chapter 7 40

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 Requirements evolution

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Enduring and volatile requirements
 Enduring requirements. Stable requirements
derived from the core activity of the customer
organisation. E.g. a hospital will always have
doctors, nurses, etc. May be derived from
domain models
 Volatile requirements. Requirements which
change during development or when the
system is in use. In a hospital, requirements
derived from health-care policy
Software Engineering, 8th edition. Chapter 7 42
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 Requirements classification

Requirement Description
Type
Mutable Requirements that change because of changes to the environme nt in which the
requirements organisation is operating. For example, in hospital systems, the funding of patient
care ma y change and thus require different treatment information to be collected.
Emergent Requirements that emerge as the customer's understanding of the system develops
requirements during the system development. The design process may reveal new emergent
requirements.
Consequential Requirements that result from the introduction of the comp uter system. Introducing
requirements the computer system may change the organisations processes and open up new ways
of working which generate new system requirements
Compatibility Requirements that depend on the particular systems or b usiness processes within an
requirements organisation. As these change, the comp atibility requirements on the commissioned
or delivered system may also have to evolve.

Software Engineering, 8th edition. Chapter 7 43

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 Requirements management planning

 During the requirements engineering process, you

have to plan:
• Requirements identification
• How requirements are individually identified;
• A change management process
• The process followed when analysing a requirements
change;
• Traceability policies
• The amount of information about requirements relationships
that is maintained;
• CASE tool support
• The tool support required to help manage requirements
change;

Software Engineering, 8th edition. Chapter 7 44

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 Traceability

 Traceability is concerned with the relationships

between requirements, their sources and the system
design
 Source traceability
• Links from requirements to stakeholders who proposed
these requirements;
 Requirements traceability
• Links between dependent requirements;
 Design traceability
• Links from the requirements to the design;

Software Engineering, 8th edition. Chapter 7 45

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 A traceability matrix

Req. 1.1 1.2 1.3 2.1 2.2 2.3 3.1 3.2

id
1.1 D R
1.2 D D D
1.3 R R
2.1 R D D
2.2 D
2.3 R D
3.1 R
3.2 R

Software Engineering, 8th edition. Chapter 7 46

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 CASE tool support

 Requirements storage
• Requirements should be managed in a secure, managed
data store.
 Change management
• The process of change management is a workflow
process whose stages can be defined and information
flow between these stages partially automated.
 Traceability management
• Automated retrieval of the links between requirements.

Software Engineering, 8th edition. Chapter 7 47

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 Requirements change management

 Should apply to all proposed changes to the

requirements.
 Principal stages
• Problem analysis. Discuss requirements
problem and propose change;
• Change analysis and costing. Assess effects of
change on other requirements;
• Change implementation. Modify requirements
document and other documents to reflect
change.

Software Engineering, 8th edition. Chapter 7 48

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 Change management

Software Engineering, 8th edition. Chapter 7 49

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 Key points

 The requirements engineering process

includes a feasibility study, requirements
elicitation and analysis, requirements
specification and requirements management.
 Requirements elicitation and analysis is
iterative involving domain understanding,
requirements collection, classification,
structuring, prioritisation and validation.
 Systems have multiple stakeholders with
different requirements.
Software Engineering, 8th edition. Chapter 7 50
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 Key points

 Social and organisation factors influence

system requirements.
 Requirements validation is concerned with
checks for validity, consistency,
completeness, realism and verifiability.
 Business changes inevitably lead to
changing requirements.
 Requirements management includes
planning and change management.

Software Engineering, 8th edition. Chapter 7 51

Courtesy: ©Ian Sommerville 2006 Nov 4th, 2008 Lecture # 9