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Interview Questions Operations

This document discusses several challenges faced by distribution companies. It notes that inventory management is essential for distribution companies to track goods coming in and out of storage facilities. It also discusses the challenge of e-commerce takeover, as many distributors are unfamiliar with online sales. Additionally, it mentions that customers are becoming more demanding each year as expectations increase. Finally, it briefly discusses manufacturers and retailers cutting out distributors by dealing directly with each other or customers.

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Namit Baser
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41 views

Interview Questions Operations

This document discusses several challenges faced by distribution companies. It notes that inventory management is essential for distribution companies to track goods coming in and out of storage facilities. It also discusses the challenge of e-commerce takeover, as many distributors are unfamiliar with online sales. Additionally, it mentions that customers are becoming more demanding each year as expectations increase. Finally, it briefly discusses manufacturers and retailers cutting out distributors by dealing directly with each other or customers.

Uploaded by

Namit Baser
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Q.

Challenges faced by distribution companies


Ans. 1. Inventory Management: If you’re thinking of becoming a distributor and aren’t sure
what inventory management means, it’s basically the practice of keeping track of all the goods
coming in and going out of your storage facility.

This practice is essential in the distribution industry because without it, you have no way of
knowing how much stock is left in your warehouses and how much you’ve sold out. If you don’t
know how much you have left, you can’t restock your inventory which will cause delays and
frustrate your customers.

2. E-commerce Takeover: The problem is that most of these distributors, especially those
who’ve been in the industry for 10+ years, haven’t the slightest idea how the world of online
sales works. In fact, up until a few years ago, wholesale websites looked like they’d come
straight out of the ‘90s.

3. Demanding Customers: Perhaps the biggest challenge distributors are facing is that
consumer are getting more and more demanding with each passing year. The biggest reason
behind this is that the millennial generation, which practically grew up in the digital age, has
finally reached the age where it’s in commanding positions at businesses around the world.
4. Disintermediation: manufacturers and retailers are increasingly cutting distributors out of the
equation and using their own networks to get products to customers. The benefit for both these
parties is financial gain, since the manufacturer can afford to sell their items at a higher price and
the retailer gets still gets them cheaper than he/she would have from the wholesale dealer.
Other challenges are:
Retailers Demanding Faster deliveries

Q. How did you use your analytical skill in Big Basket?


Ans
Analytics used in to claim on time delivery
Analytics used for finding best route, current traffic situation, no. of vehicles required on
which route.
ML driven model used for real time situation and customer requirement
Analytics used for predicting the demand.
Analytics used for inventory management and replenshiment

Q. Six sigma

DMAIC Methodology
This methodology consists of the following five steps.
Define --> Measure --> Analyze --> Improve -->Control
 Define − Define the problem or project goal that needs to be addressed.

 Measure − Measure the problem and process from which it was produced.

 Analyze − Analyze data and process to determine root causes of defects and
opportunities.
 Improve − Improve the process by finding solutions to fix, diminish, and prevent future
problems.
 Control − Implement, control, and sustain the improvements solutions to keep the
process on the new course.
We will discuss more on DMAIC Methodology in the subsequent chapters.

DMADV Methodology

This methodology consists of five steps −


Define --> Measure --> Analyze --> Design -->Verify
 Define − Define the Problem or Project Goal that needs to be addressed.

 Measure − Measure and determine customers needs and specifications.

 Analyze − Analyze the process to meet the customer needs.

 Design − Design a process that will meet customers needs.

 Verify − Verify the design performance and ability to meet customer needs.

DFSS Methodology

DFSS is a separate and emerging discipline related to Six Sigma quality processes. This is a
systematic methodology utilizing tools, training, and measurements to enable us to design
products and processes that meet customer expectations and can be produced at Six Sigma
Quality levels.
This methodology can have the following five steps.
Define --> Identify --> Design --> Optimize -->Verify
 Define − Define what the customers want, or what they do not want.

 Identify − Identify the customer and the project.


 Design − Design a process that meets customers needs.

 Optimize − Determine process capability and optimize the design.

 Verify − Test, verify, and validate the design.

Q. TQM
A core definition of total quality management (TQM) describes a management approach to long-
term success through customer satisfaction. In a TQM effort, all members of an organization
participate in improving processes, products, services, and the culture in which they work.
Total quality management benefits and advantages:

 Strengthened competitive position


 Adaptability to changing or emerging market conditions and to environmental and other
government regulations
 Higher productivity
 Enhanced market image
 Elimination of defects and waste
 Reduced costs and better cost management
 Higher profitability

Q. What is Supply Chain Management?


Supply chain management is the management of the flow of goods and services and includes all
processes that transform raw materials into final products. It involves the active streamlining of a
business's supply-side activities to maximize customer value and gain a competitive advantage in
the marketplace.
SCM is planning and management of activities like procurement, sourcing, conversion and
logistic management

Logistics is movement of good from point of origin to point of consumption.

Q. Sampling
Sampling is a process used in statistical analysis in which a predetermined number of
observations are taken from a larger population. The methodology used to sample from a larger
population depends on the type of analysis being performed, but it may include simple random
sampling or systematic sampling.
Q.RPA
Robotic Process Automation is the technology that allows anyone today to configure computer
software, or a “robot” to emulate and integrate the actions of a human interacting within digital
systems to execute a business process. RPA robots utilize the user interface to capture data and
manipulate applications just like humans do. They interpret, trigger responses and communicate
with other systems in order to perform on a vast variety of repetitive tasks. Only substantially
better: an RPA software robot never sleeps and makes zero mistakes.

Q.FMCG & KPI


A FMCG KPI or metric is a measurable value that helps to monitor and accomplish pre-defined
organizational goals. Key performance indicators for the FMCG industry consider branch-
specific characteristics such as its fast-moving nature, high consumer demands and short sales
cycles.
Here is the complete list of the most important FMCG KPIs and metrics, that we will discuss in
this article in every detail:
Out of Stock Rate: Measure your ability to meet customer demand
Delivered On-Time & In-Full: Monitor the delivery performance
Average Time To Sell: Track how long you need to sell your products
Sold Products Within Freshness Date: Take care of expiration dates
Cash-to-Cash Cycle Time: Analyze your cash cycle time in detail
Supply Chain Costs: Understand supply chain costs by category
Supply Chain Costs vs Sales: Compare your supply chain costs against sales
Carrying Cost of Inventory: Assess the costs your inventory holds
On-Shelf Availability: Measure the impact on your sales
Margin by Product Category: Identify your most profitable products

Q. What is your method for analyzing your team's performance


 Creating Objectives
 Foundational Trust
 Measuring Productivity 
 Time Management
 360-Degree Feedback

Q. What would you do if a supplier is unable to meet their deadline


 Assess the reasons of the delay, the look for the possible support to overcome this issue.
 look for alternative supplier that can meet the deadline with similar offer or a little higher.
 if it is regular consumption commodity, adjust the reorder point with safe lead time.

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