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ITIL 4 Foundation Certification Learning Course - Day5

This document discusses four technical management practices: deployment management, infrastructure and platform management, software development and management, and their contributions to the service value chain. Deployment management involves moving new or changed components to live environments using various approaches. Infrastructure and platform management oversees organizational infrastructure and technologies. Software development and management ensures applications meet needs through activities like architecture, design, development and version control. All practices provide information to support improvement, design, obtaining/building, delivery and support of services.

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royvan000
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229 views

ITIL 4 Foundation Certification Learning Course - Day5

This document discusses four technical management practices: deployment management, infrastructure and platform management, software development and management, and their contributions to the service value chain. Deployment management involves moving new or changed components to live environments using various approaches. Infrastructure and platform management oversees organizational infrastructure and technologies. Software development and management ensures applications meet needs through activities like architecture, design, development and version control. All practices provide information to support improvement, design, obtaining/building, delivery and support of services.

Uploaded by

royvan000
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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TECHNICAL MANAGEMENT PRACTICES

TECHNICAL MANAGEMENT PRACTICES

Infrastructure Software
Deployment
and platform development
management
management and management

Infrastructure solution architecture


Big bang vs. Phased
Platform solution design
software development
software testing
Push vs. Pull management of code repositories
package creation
version control
Manual vs. Automated
DEPLOYMENT MANAGEMENT

 The purpose of the deployment management practice is to move new or changed hardware, software,
documentation, processes, or any other component to live environments. It may also be involved in deploying
components to other environments for testing or staging.
 Approaches that can be used for deployment:
 Phased deployment.
 Continuous delivery.
 Big bang deployment.
 Pull deployment
DEPLOYMENT MANAGEMENT

 The contribution of Service desk to the service value chain


 Improve: Some improvements may require components to be deployed before they can be delivered.
 Design and transition: Deployment management moves new and changed components to live environments.
 Obtain/build: Changes can be deployed incrementally as part of this value chain activity.
DEPLOYMENT MANAGEMENT
INFRASTRUCTURE AND PLATFORM MANAGEMENT

 The purpose of the infrastructure and platform management practice is to oversee the infrastructure and
platforms used by an organization. When carried out properly, this practice enables the monitoring of technology
solutions available to the organization, including the technology of external service providers.
 IT infrastructure is the physical and/or virtual technology resources, such as servers, storage, networks, client
hardware, middleware, and operating systems software, that provide the environments needed to deliver IT
services
INFRASTRUCTURE AND PLATFORM MANAGEMENT

 The contribution of Service desk to the service value chain


 Plan: Infrastructure and platform management provides information about technology opportunities and constraints
 Improve: Information about technology opportunities that can support continual improvement, and any constraints of the
technologies in use, is provided by this practice.
 Design and transition: Product and service design benefits from the information provided about technology opportunities.
 Obtain/build: it provides necessary information about the components to be obtained.
 Deliver and support: At the operational level, infrastructure and platform management supports ongoing maintenance of the
services.
INFRASTRUCTURE AND PLATFORM MANAGEMENT
SOFTWARE DEVELOPMENT AND MANAGEMENT

 The purpose of the software development and management practice is to ensure that applications meet internal
and external stakeholder needs, in terms of functionality, reliability, maintainability, compliance, and auditability.
 The software development and management practice encompasses activities such as:
 solution architecture
 solution design
 software development
 software testing
 management of code repositories
 package creation
 version control
SOFTWARE DEVELOPMENT AND MANAGEMENT

 The contribution of Service desk to the service value chain


 Plan: provides information about opportunities and constraints related to the creation and changing of the organization’s
software.
 Improve: involving software components of the services.
 Design and transition: allows the organization to holistically design and manage changes to products and services.
 Obtain/build: The creation of in-house products and the configuration of products developed by partners and suppliers
depend on this practice.
 Deliver and support: provides delivery and support teams with documentation needed to use products.
SOFTWARE DEVELOPMENT AND MANAGEMENT

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