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Consumer Behaviour Assignment No 2

Companies may need to change consumer attitudes towards their products or services when sales are dropping or complaints are increasing. To develop an effective plan, companies should first identify current consumer perceptions by evaluating feedback from sources like surveys, comment cards, and focus groups. They should then compile and interpret the data to understand common problems or concerns. With this insight, companies can create an action plan to improve areas of negative perception through steps like improved employee training, product development, and marketing campaigns aimed at resolving issues and building brand awareness. Measuring metrics like customer service reports and sales over time can indicate whether efforts to shift consumer attitudes have been successful.

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Harshit Agrawal
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47 views

Consumer Behaviour Assignment No 2

Companies may need to change consumer attitudes towards their products or services when sales are dropping or complaints are increasing. To develop an effective plan, companies should first identify current consumer perceptions by evaluating feedback from sources like surveys, comment cards, and focus groups. They should then compile and interpret the data to understand common problems or concerns. With this insight, companies can create an action plan to improve areas of negative perception through steps like improved employee training, product development, and marketing campaigns aimed at resolving issues and building brand awareness. Measuring metrics like customer service reports and sales over time can indicate whether efforts to shift consumer attitudes have been successful.

Uploaded by

Harshit Agrawal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Name: Harshit Agrawal

2nd year marketing

Q) How can we change the consumer attitude towards the product we are making

Companies may focus on changing consumer attitudes for a variety of reasons. Dropping sales, increased
product or service complaints and new, or renewed, competition in the marketplace can all necessitate a
hard look at the reasons behind trends related to consumer perceptions and attitudes. Deciphering the
cause of negative perceptions requires appropriate planning and the commitment to make the necessary
changes to ensure success. For small businesses, analyzing consumer behavior becomes an essential part
of developing a targeted marketing and promotional campaign.

1.  Identify consumer perceptions. In order to develop an action plan for changing consumer attitudes,
you need to understand current perceptions of products and services. Evaluate captured feedback, such as
customer service contact statistics regarding complaints and concerns. Service businesses can leave
comment cards for customers to complete and mail back. Utilize surveys, paper and electronic, and focus
groups to receive an accurate representation of problems or concerns that may exist.
2.  Compile data for interpretation. Interpretations derived from statistical data can provide immediate
feedback related to possible product or service defects. Evaluate survey responses for information related
to consumer views and perceptions of the business's products or services. Focus on repeated or habitual
problems experienced by customers. Find the common thread among complaints and negative
perceptions. Determine if a negative consumer attitude is the result of employee neglect or product
deficiencies.
3. Create a plan of action. Once you have identified consumer perceptions, develop a plan to improve
areas where consumer perceptions reflect a negative attitude toward the company, product or service.
This can include improved employee training to handle concerns and help cultivate customer loyalty.
Involve product development on needed product improvements. Enlist the help of the marketing
department to develop campaigns focused on increasing brand awareness and resolving common
concerns.
4.  Share vital information with affected employees. Educate the appropriate personnel on the goals of
any new campaigns and promotions. Ensure customer service representatives understand the impact of
creating a positive customer environment. Changing consumer attitudes is essential to ensuring future
loyalty and creating a secure job environment.
5.  Measure success. Use customer service metrics as one way to measure success. This can include
keeping track of incident reports, positive feedback and complaints. Signs of a shift in consumer attitudes
include reduced complaints and increased sales.

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