Personal MBA PDF
Personal MBA PDF
Sales: Do people believe and trust the business enough to make a transaction?
If a stranger were to walk up to you at the bus stop and offer you $20 in exchange for $10, would you make the
transaction? Probably not, because you don't believe or trust the offer is legitimate. However, if your friend
standing next to you could vouch for this stranger, you'd probably make the transaction.
Sales is all about making a customer believe and trust the business can deliver on it’s promise. The quickest way
to build belief and trust is social proof. Examples of social proof include one hundred 5-star Amazon reviews, or
getting a recommendation from a key influencer like Oprah. Thousands of people trust Oprah, and that trust is
transferred to any product she recommends, leading to thousands of sales.