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Operating Hours of The Philhealth Corporate Action Center: Roy B. Ferrer, M.D.,M.SC

The Corporate Action Center of PhilHealth will no longer operate 24/7 and will revert to regular office hours from 8am to 5pm Monday to Friday. This is due to the expiration of the outsourcing contract with Pilipinas Teleserv, Inc. that provided the 24/7 operations. PhilHealth apologizes for the temporary inconvenience as live agents will not be available after hours or on weekends. Members can still get assistance through the Interactive Voice Response System for contributions history and claim status checks. PhilHealth recommends other communication channels like email, Facebook, SMS, and calls during office hours.

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Rey Razel Cave
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36 views

Operating Hours of The Philhealth Corporate Action Center: Roy B. Ferrer, M.D.,M.SC

The Corporate Action Center of PhilHealth will no longer operate 24/7 and will revert to regular office hours from 8am to 5pm Monday to Friday. This is due to the expiration of the outsourcing contract with Pilipinas Teleserv, Inc. that provided the 24/7 operations. PhilHealth apologizes for the temporary inconvenience as live agents will not be available after hours or on weekends. Members can still get assistance through the Interactive Voice Response System for contributions history and claim status checks. PhilHealth recommends other communication channels like email, Facebook, SMS, and calls during office hours.

Uploaded by

Rey Razel Cave
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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No.

2018 - 0070

OPERATING HOURS OF THE PHILHEALTH


CORPORATE ACTION CENTER
The Corporate Action Center (CAC) is primarily tasked to spearhead the proactive
management of PhilHealth’s virtual customer care services.
In view of the expiration of the one (1) year partial outsourcing project of the CAC with
Pilipinas Teleserv, Inc., the 24/7 operations ceased effective August 8, 2018. Hence, the call
center operation reverts back to regular office hours of 8:00am to 5:00 pm from Mondays to
Fridays.
We are apologizing  for this temporary inconvenience because live agents will not be
available to handle members’ queries after office hours, on weekends and holidays. The
Corporation is expediting the procurement of the services of an outsourcing partner that
will also include other channels of communication (i.e. webchat, chatbot, and social
media platforms) to provide members more options.
However, the CAC can still provide valuable assistance to our esteemed members and
stakeholders through the Interactive Voice Response System (IVRS) which can retrieve
contributions history and determine also the status of claim reimbursements. The IVRS also
provides an option for callers to leave their contact information in order for CAC agents to
call them back on the next working day.
In addition, we are recommending to the general public to also utilize the following
communication channels as other options to lodge their inquiries on their benefits and
services under the National Health Insurance Program (NHIP).

E-mail [email protected]
Facebook Page www.facebook.com/PhilHealth
Short Messaging System (SMS) 0917-TXT-PHIC (09178987442)

Further inquiries may be directed to the CAC at (02) 4417442. Suggestions, comments,
feedback and complaints may still be sent via email at actioncenter.philhealth.gov.ph

ROY B. FERRER, M.D.,M.Sc.


Acting President and CEO

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