Operation &

Maintenance Services

INGETEAM | OPERATION & MAINTENANCE SERVICES | 1

 “There is a driving force more powerful than steam,
electricity and atomic energy: the will.”
Albert Einstein

2
 General Brochure
Ingeteam Power Technology S.A.
Service

Printed on fully recycled, chlorine-free,

FSC-certified paper
 CORPORATE HISTORY
A GREAT HISTORY FOR A GREAT FUTURE

BACKGROUND
First in-house products in

80´s
control, measurement and
power electronics. EIGHTIES
Ingeteam strengthens its position in
the industry and energy sectors, digital
control products and application

90´s
engineering.
NINETIES
Strengthening of the commitment
to develop electrical and control
systems for the renewable energy,
wind and solar areas. The beginning
of international expansion (Founding
of subsidiaries in Germany, Czech
Republic, China, Brazil and Mexico).
21st CENTURY
Commencement and consolidation of
activities in the marine, traction, rail,
engineering sectors and the turn-key
supply of energy plants.

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 A comprehensive range of products and services, customised
to meet the specific needs of each customer or project

Ingeteam Service offers its customers all the experience and

assurance of being part of the Ingeteam Group:
A leading company in the electronics-electrotechnical sector.

The core of Ingeteam’s business is based on power and control

electronics, the technology for electric machines, generators
Energy Industry and motors, and application engineering.

Ingeteam’s key asset is its team of more than 3,500

professionals, 9% of which are dedicated to R&D&I. Whilst,
with regard to the Renewable Energy division, the percentage
of personnel dedicated to R&D is as high as 37%.

Ingeteam is committed to Technology and Innovation as a

Traction Marine
growth engine.

A business corporation structured into 4 sectors, each

specialising in the development of customer-oriented
technology and service provision.

INGETEAM SERVICE HISTORY CHART

INGETEAM | OPERATION & MAINTENANCE SERVICES | 5

 INGETEAM IN THE WORLD

Zamudio Ingeteam Power Technology Germany Australia

(Bizkaia) Service · (Albacete)

NORTH AMERICA
USA
Mexico
EUROPE
Spain Poland
France Czech Republic
Italy Romania
Germany Bulgaria
United Kingdom

SOUTH AMERICA AND

CENTRAL AMERICA
Honduras Brazil
Uruguay Chile
Panama

France Italy Mexico Panama

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 Brazil Chile USA Philippines

ASIA / PACIFIC
India
China
Philippines
Australia

AFRICA
Morocco
South Africa

Poland United Kingdom Romania South Africa

INGETEAM | OPERATION & MAINTENANCE SERVICES | 7

 Energy is not governed by time or space
At Ingeteam Service we mantain energy

Ingeteam Service

Ingeteam Service is a member of the Ingeteam Group, with registered offices in

Albacete (Spain). The company started up in 1999 and is currently a leader in the
provision of operation and maintenance services at energy generating and exchange
facilities, and enjoys a global presence.

Ingeteam Service provides Operation & Maintenance services at:

Energy generating
Wind Farms PV Plants
plants

Ingeteam Service is a customer-oriented company, focussed on providing excellent

service through ongoing collaboration with customers. In this way it is possible to
meet the specific needs of each and every customer and to remain in close contact
throughout the project life cycle.

In order to successfully meet the requirements of each specific plant, Ingeteam

Service has a workforce that is committed to quality and efficiency. Ingeteam Service
considers its team of staff to be the company’s greatest asset. As a result, the company
is making an ongoing effort to ensure that personal safety is one of the key aspects
of its work.

In this new period with a renewed Headcount:

commitment to innovation, Ingeteam
Service is maintaining the company’s
strategy of active participation in
the different Research Programs of
the European Union, Spain, and the
Autonomous Communities. Ingeteam
Service is directing the management
of R&D&I towards the achievement
of increasingly efficient processes,
the development of new maintenance
technologies, and the implementation
of new tools that provide benefits
and competitive advantages to
shareholders, customers and
employees.

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 INGETEAM SERVICE

VISION
To be a leader in all the specialist services we provide.

MISSION
To provide tailored services to customers in the
energy generating and exchange sector, by applying
engineering, research and design.

Why Ingeteam Service?

Because we’re the world leader in the provision

of Operation & Maintenance Services to
energy generating plants.

Anywhere in the world

More than 1,200 professionals working
across the globe. Present in 22 countries
with local personnel and high performance
capabilities.

10
GW
mantained
throughout the world

Experience in Multi-technology
Ingeteam Service’s extensive experience in the
sector means that the company is considered
to be a reputable leader by the principal
renewable energy OEMs. With a business
model that is differentiated by the added value
derived from its capability to implement multi-
technology services, the company provides
innovation in its processes.

Throughout the value chain

Collaboration with the customer takes place
throughout the service life of the plant,
facilitating commissioning, carrying out all-
inclusive maintenance and supporting plant
management and operation, in order to
maximise performance.

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 OMS Wind Power
Flexibility to meet your needs

Technologies Growth
Our experience includes the Mantained Wind Power (MW)
following technologies:

Gamesa
Vestas
Siemens
General Electric
Acciona WindPower
Neg Micon
Mtoi
Senvion
Suzlon

4.200
Goldwind Wind Turbines
More than mantained throughout
Mitsubishi Power Systems the world

Adwen
with a Total Installed
Wind Power of + 6.500
Nordex MW

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Since 1999, Ingeteam Service has been dedicated
to the provision of all-inclusive Operation and
Maintenance Services for wind farms. Currently,
Ingeteam Service is working on more than 200
Onshore and Offshore wind farms throughout the world
with a total installed power of more than 6,500 MW.
The extensive experience gained means that Ingeteam
Service is qualified to become your strategic partner
for implementing maintenance programs.

Our knowledge, coupled with agreements with

manufacturers, enables us to work on the
implementation of maintenance programmes for wind
turbines under warranty, according to the technologist’s
specifications. Furthermore, being an independent
supplier, we have developed strategies based on
Customised Services: we aim to meet our customer’s
requirements, by increasing plant availability.

Wind Power Maintenance Models

1 Support for the customer’s maintenance teams

or maintenance campaigns with specialist
technicians.

2 Preventive maintenance, according to the

manufacturer’s manual, our own criteria and that of
our customers.

3 Preventive maintenance and Minor corrective

maintenance, either in-person or through a 24/365
on-call service.

4 Customised design of Maintenance Services

according to the customer’s requirements and
warranties.

5 Integrated Operation and Maintenance of the plant.

Preventive Maintenance, Minor Corrective Services

and Major Corrective Services.

Maintenance of safety elements, roads and

infrastructures.

Predictive maintenance and on-line indicator

monitoring.

Plant operation, Monitoring and reporting.

Plant performance study, efficiency analysis and

continuous improvement.

Provision of stock, the supply of spares,

consumables and components.

Management of purchasing, logistics and repairs.

Environmental management.

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 On / Off-shore commissioning services
Pre-Commissioning / Commissioning
Maintenance Service up to power up
Technical training of local teams.

Blade Services
Work using a platform, rope access and skyclimber. SAR Conductivity measurement
Preventive/Corrective maintenance. Fitting marking lights
Supply of materials and spares. Blade balancing
Cleaning of blades and towers. Fibre repairs Nacelle and Cone
On-ground and at-height inspections

Major Corrective Services

Replacement of Major Components
Technology-specific tooling.
Spares: Sale or Exchange
All-inclusive management of the service
Up-tower Repairs

Spares
Characterisation of components
Development of maintenance stocks
Repair of components
Supply of components
Exchange of components
Supply of consumables & material for preventive material
Logistics management of customer warehouses

Retrofits
and Maintenance support
Design improvements
Lubrication
Oil changes
Generator alignment
Joint re-tightening

Maintenance Engineering and Management

Development and implementation of work instructions and procedures
Design and certification of specific tooling
Customised training courses

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 OMS Wind Power

OMS Wind Power

Life-time Extension
Audit to certify the remaining life
Replacement of components to extend life time
Technological upgrades for FSWT-VSWT turbines

High voltage services

Preventive & Corrective Maintenance TS & E.Substations
Electrical Protection Testing
Predictive Testing on Substation Switchgear Preventive & Corrective
Maintenance of MVL and HVL
Power Quality Measurement
Prev. Maint S. Circuit Controllers for Power Transformers
Automation & Control
On-call service 24/365
Management of Regulatory Technical Inspections

External Audits and QC/QA

End-of-warranty audits
Maintenance Audits
Condition monitoring
Audits Inspections with videoscope
Power train inspection through vibrations
Thermography and Electrical Testing
Oil & grease analysis
Supervision of Construction, Assembly, Quality and ORP
Supervision of Logistics and Ocean shipments

INGESYS® CMS
Condition monitoring system
Equipment supply and installation
Data analysis and processing
Training in vibration analysis
Integration of data from different manufacturers

Ingeboards® Tool for the Advanced Operation of Wind Farms

Data analysis operations
Analysis of errors, alarms, defects and stoppages
Analysis of predictive data and inspections
Display and comparative analysis of variables
Data processing service

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 Photovoltaic OMS
Just the right solution for each customer

Ingeteam not only designs and manufactures Realistic flexibility

the power and control electronics installed at PV
plants. In addition, since 1999, Ingeteam has The solutions provided by Ingeteam for any type
also been focussed on offering the best possible of PV plant, guarantee reliability and maximum
maintenance service to ensure optimum efficiency.
performance and continuous operation.
Simply tell us what you need. Our company is
The knowledge, experience and specialisation of so versatile that we can meet your requests right
Ingeteam’s team of highly qualified specialists, from the outset, when the contract is drawn up,
are all decisive factors in the maintenance of so that we are always in a position to offer you
your PV plant. excellent service.

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Growth
Maintained power (MW)

450
Plants
More than mantained throughout
the world
with a Total
Installed Power of 2.400 MW

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 Operation Maintenance
Proactive service excellence We’ll take care of everything, for your
peace of mind

Each plant is constantly monitored from our This service is an absolute must for any
Control Centre. plant. Ingeteam uses its expertise to develop
maintenance protocols that are based on the
We are committed to offering our customers most demanding standards, for guaranteed
a proactive service, always planning ahead for plant operation and extended service life.
any potential contingencies at the PV plant.

We compile data on production, performance,

maintenance etc.
Acting immediately to ensure the correct
operation of the plant, whilst also providing
plant status reports.

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 Photovoltaic OMS

Photovoltaic OMS

Spares Production Guarantee

Our supply is governed by your needs Our supply is governed by your needs

We adapt to the specific stock size We have the necessary technical capability to
requirements of each plant. With our own achieve the production expected from your
logistics centres, we are able to guarantee the plant and the necessary financial standing
supply and an immediate response time with to cover the production cost of possible
no need to invest in spares. deviations.

We can guarantee the procurement of all The operational availability of components

brands of spares and components, thanks to is guaranteed, and so is the Performance
agreements with leading manufacturers and Ratio. Should the financial result obtained be
distributors. lower than that stated in the contract, then
Ingeteam will provide financial compensation.
Our commitment is to guarantee a return on
investment.

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 Other energy sources
Ready for your challenges

Solar Thermal

The experience of the Ingeteam group,

together with its engineering and project
management capabilities, means that
it is capable of addressing all types of
challenges ranging from the supply of a
simple component to the operation and
maintenance of any energy generating
plant, supplying all-inclusive solutions
for the development of electricity
generating plants whilst seeking to
optimise the use of energy resources.

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We have combined our experience in O&M, which
dates back to 1999, with our knowledge of the Hydropower
development of electronic monitoring products
and our energy plant design know-how, in order to
offer our customers all the services that maximise
availability and profitability for all types of energy
generating plants.

Types of Service

All-inclusive Operation & Maintenance

Supervision of assembly

Commissioning and operating tests

All-inclusive operating solutions

Plant operation management

Plant local and remote operation

Programmed shut-downs and overall inspection

Customised Predictive, Corrective and Preventive

Maintenance

Specialist services

Supply of equipment and spares

Bio m a
ss

Oil & G
a s

Energy Sources
Power (MW)

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 Engineering

Maintenance Engineering
Definitions of the types of maintenance
Definition of work flows
Supply and implementation of COMPUTERISED MAINTENANCE MANAGEMENT
SYSTEMS (CMMS)

Technical training
+3.000 Hours of technical training given each year
+100 Hours of courses implemented
INGEBOX e-Learning platform (www.ingebox.com)

Development and certification of lifting tools and accessories (UTMs)

+200 UTMs developed and certified

Development of technical instructions Technical

(TIs) and checklists (CKLs) Support
+2.000 ITs developed +20 Tecnologies
(Wind Power, Photovoltaic, Biomass &
+300 CKL’S developed Solar Thermal)

+50 Technical manuals developed Specialisation

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 Engineering | R&D&i

R&D&i
Committed to ongoing innovation
Strategic lines
New diagnostic techniques applied to the maintenance of renewable energy plants and maritime and
rail traction systems.

Improvements in existing production technologies.

New renewable energy production systems.

Functions
Coordination and development of national and international R&D&I projects.
New predictive maintenance systems.

Technology Watch Newsletter.

More than

25.000
hours per year dedicated to

Research &
Development
With a staff of 30 employees

MOST OUTSTANDING PROJECTS

CENIT WIND POWER: “Operation and Maintenance methodologies for deep water offshore wind farms”.

ICINGBLADES: “Development of advanced techniques for defrosting wind turbine blades and preventing
the accumulation of snow”.

WINDDB: Predictive diagnosis of the wind turbine power train through the application of smart algorithms
to the acquisition of sound recorded at ground level”

OPTIMUS: “Development of methods and tools for the optimisation of large sized wind turbines”.

SUPRAPOWER: “Development of superconducting wind generators that are more lightweight, robust and
reliable, installed in 10 MW offshore wind turbines”.

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 Our commitment to quality, to
the environment and to the health and safety of
our employees

Ingeteam Service is firmly committed to establishing policies and guidelines that guarantee customer
satisfaction whilst maintaining respect for the environment. Likewise, Ingeteam Service is committed
to safety, as a core value, in order to guarantee the health and safety of its employees and collaborators.

With these aims in mind, the company’s actions are directed at:

The continuous improvement of its integrated quality, environmental and occupational risk prevention
management system, in line with standards: ISO 9001, ISO14001, OHSAS 18001 and UNE 166002.

Furthermore, Ingeteam Service guarantees the training of its employees to the highest safety standards.
The company is GWO certified.

We are progressing in Corporate Social Responsibility models.

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Company Directory
SPAIN
Ingeteam Power Technology S.A. - Service
Parque Científico y Tecnológico
Pº de la Innovación, 3
02006 ALBACETE - SPAIN
Phone: +34 967 245 504 | email: [email protected]

GERMANY
Ingeteam GmbH
Herzog-Heinrich Strasse 10
D-80336 – München
Phone: (+49) 89 99 65 38 0 | email: [email protected]

AUSTRALIA
Ingeteam Australia Pty Ltd
Suite 112, Level 1, Mike Codd Building 232
Innovation Campus, Squires Way
North Wollongong, NSW 2500, Australia
email: [email protected]

BRAZIL
INGETEAM LTDA.
Rua Estácio de Sá, 560 – Santa Genebra
Campinas - SP - CEP 13080-010 – Brasil
Phone: (+55) 19 30 37 37 73 | email: [email protected]

CHILE
INGETEAM S.P.A.
Los Militares 5890, Oficina 401
Las Condes, Santiago
Phone: +56 9 79861531 | email: [email protected]

USA
INGETEAM INC.
3550 W. Canal St. Milwaukee, WI 53208 – U.S.A.
Phone: +1 414 934 4100 | email: [email protected]

PHILIPPINES
INGETEAM PHILIPPINES INC
Ayala Tower 1, Office 816, Ayala Street -Makati, Metro Manila
email: [email protected]

FRANCE
INGETEAM S.A.S.
Le Naurouze C -140 rue Carmin 31670
Labège, France
Phone: +33 (0)5 61 25 00 00 | email: [email protected]
ITALY
INGETEAM S.R.L.
Via Emilia Ponente 232 48014 Castel Bolognese
Ravenna, Italy
Phone: +39 349 5940809 | email: [email protected]

MEXICO
INGETEAM S.A. DE CV.
C/. Lauro Pineda Col. Martires 31 de Julio
C.P. 70000, Juchitán Oaxaca, México
Phone: +52 971 281 0996 | email: [email protected]

PANAMA
INGETEAM PANAMA S.A.
Calle Manuel Espinosa Batista, Ed.Torre Internacional
Business Center, Apto./Local 407 Urb.C45 Bella Vista Corr.
Bella Vista-Panamá
Phone: +507 61329467 | email: [email protected]

POLAND
INGETEAM SP. Z.O.O.
Ul. Koszykowa 60/62 m39 00-673 Warszawa
Phone: +48 881 915 099 | email: [email protected]

ROMANIA
INGETEAM SERVICE S.R.L.
Bucuresti, Sector 2, Bulevardul Dimitrie Pompeiu Nr 5-7,
Cladirea Hermes Business Campus 1, Birou 236, Etaj 2
Phone: +40 728.99.32.02 | email: [email protected]

SOUTH AFRICA
INGETEAM (PTY) LTD.
16th Road, Alphen Square South – Randjiespark 1682
Midrand, Gauteng -South Africa
Phone: +27 11 3143190 | email: [email protected]
INGETEAM | OPERATION & MAINTENANCE SERVICES | 23
 Ingeteam Power Technology S.A.
Service www.ingeteam.com