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Balboa's BP Troubleshooting & Service Manual: This Manual Covers The Following

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Balboa's BP Troubleshooting & Service Manual

60 Hz
THIS MANUAL COVERS THE FOLLOWING:
SPA CONTROL SYSTEMS PANELS
BP500 TP900, TP800,
BP2000G1 TP600, TP400

Intellectual Property Advisement Warnings: Danger! Risk of Electric Shock!

All Intellectual property, as defined below, owned by or which is UÊ All electrical work must be performed by a qualified electri-
otherwise the property of Balboa Water Group or its respective cian and must conform to all national, state, and local codes.
suppliers relating to the Balboa Water Group BP500 Spa Control, UÊ Before making any electrical connections, make certain that
including but not limited to, accessories, parts, or software the Main Power breaker from the house breaker box has
relating there to (the “System”), is proprietary to Balboa Water been turned off.
Group and protected under federal laws, state laws, and interna- UÊ Do not attempt service of this control system. Contact your
tional treaty provisions. Intellectual Property includes, but is not dealer or service organization for assistance.
limited to, inventions (patentable or unpatentable), patents, trade UÊ Do not permit any electric appliance, such as a light, tele-
secrets, copyrights, software, computer programs, and related phone, radio, or television within 5’ (1.5m) of a pool or spa.
documentation, and other works of authorship. You may not UÊ Follow all owner’s manual power connection instructions.
infringe or otherwise violate the rights secured by the Intellec- UÊ Installation must be performed by a licensed electrician and
tual Property. Moreover, you agree that you will not (and will not all grounding connections must be properly installed.
attempt to) modify, prepare derivative works of, reverse engineer, UÊ No user serviceable parts.
decompile, disassemble, or otherwise attempt to create source UÊ Water temperature in excess of 38˚C may be injurious to
code from the software. No title to or ownership in the Intel- your health.
lectual Property is transferred to you. All applicable rights of the UÊ Disconnect the electrical power before servicing.
Intellectual Property shall remain with Balboa Water Group and UÊ Keep access door closed.
its suppliers.

CAUTION
End User Warning UÊ Test the ground fault circuit interrupter before each use of
This Installation Manual is provided solely to aid qualified spa the spa.
service technicians in installing spas with control systems manu- UÊ Read the instruction manual.
factured by Balboa Water Group. Balboa controls have absolutely UÊ Adequate drainage must be provided if the equipment is to be
no end user serviceable parts. Balboa Water Group does not installed in a pit.
authorize attempts by the spa owner/user to repair or service UÊ To ensure continued protection against shock hazard, use
any Balboa products. Non-qualified users should never open or only identical replacement parts when servicing.
remove covers, as this will expose dangerous voltage points and UÊ Install a VG Compliant suction guard that is suitably rated to
other dangerous risks. Please contact your dealer or authorized match the maximum flow rate marked.
repair center for service.
WARNING:
UÊ Water temperature in excess of 38˚C may be injurious to
GFCI your health.
It is required by code to install a Ground Fault Circuit Interrupter UÊ Disconnect the electrical power before servicing.
(GFCI) in the supply power for a spa. This device will trip the UÊ Keep access door closed.
breaker if there is an unsafe electrical condition caused by a
malfunctioning component or even the slightest short to ground.

Note: Connect the control system only to a circuit protected by a

Class A GFCI mounted at least 5’ (1.52M) from the inside walls of
the spa/hot tub and in line of sight from the equipment compart-
ment.
Refer to NEC (National Electrical Code), 2005 Edition, Article
680 for more information. © 2013 Balboa Water Group. All Rights Reserved.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417, 834 b2,
2 Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group. 4/22/13
Codes and Compliance
All of the electrical wiring methods and materials used to
complete the electrical installation of the BP control systems
must be in accordance with the National Electrical Code or the
Canadian Electric Code, as well as any local electrical codes in
effect at the time of installation.

The selection of electrical materials required to accomplish

this installation and the installation of the control system
must be made by, or be under the direct supervision of,
a qualified electrician.

The systems herein are classified as a “continuous duty appli-

ance” and is intended primarily for installation at a single family
dwelling. The installation recommendations and instructions con-
tained in this manual are directed solely toward these issues.

WARNING!
If there is any doubt whether the system that you are installing
into does not have these features, contact a licensed, qualified
electrician. Do not attempt to modify the wiring yourself.

Basic Installation and CSA Compliance/Conformité

Configuration Guidelines Caution:
Use minimum 6AWG copper conductors only. K'2@AA524?<B;13.B9A06?0B6A6;A2??B=A2?<??2@idual current device before
each use of the spa.
Torque field connections between 21 and 23 in lbs.
K%2.1A526;@A?B0A6<;:.;B.9
Readily accessible disconnecting means to be provided at time of instal-
K12>B.A21?.6;.42:B@A/2=?<C612163A522>B6=:2;A6@A</26;@A.9921
lation.
in a pit.
Permanently connected.
K<?B@2<;9FD6A56;.;2;09<@B?2?.A21&;09<@B?2
Connect only to a circuit protected by a Class A Ground Fault Circuit
K<;;20A<;9FA<.06?0B6A=?<A20A21/F.9.@@4?<B;13.B9A06?0B6A
Interrupter (GFCI) or Residual Current Device (RCD) mounted at least 5’
interrupter or residual current device.
(1.52M) from the inside walls of the spa/hot tub and in line of sight from
the equipment compartment. K'<2;@B?20<;A6;B21=?<A20A6<;.4.6;@A@5<085.G.?1B@2<;9F612;A60.9
replacement parts when servicing.
CSA enclosure: Type 2
K;@A.99.@B6A./9F?.A21@B0A6<;4B.?1A<:.A05A52:.E6:B:Jow rate
Refer to Wiring Diagram inside the cover of the control enclosure.
:.?821
Refer to Installation and Safety Instructions provided by the spa manufac-
Warning:
turer.
K*.A2?A2:=2?.AB?26;2E02@@<3 M:.F/26;7B?6<B@A<F<B?52.9A5
K6@0<;;20AA522920A?60.9=<D2?/23<?2@2?C606;4
Warning: People with infectious diseases should not use a spa or hot
tub. Attention:
Warning: To avoid injury, exercise care when entering or exiting the spa K'<B7<B?@C2?6Ier l’efficacite du disjoncteur differentiel avant d’utiliser
or hot tub. differentiel avant d’utiliser le bain.
Warning: Do not use a spa or hot tub immediately following strenuous K 6?29.;<A602A205;6>B2
exercise K <?@>B29.==.?2699.422@A6;@A.9921.;@B;23<@@2<;1<6A.@@B?2?B;
Warning: Prolonged immersion in a spa or hot tub may be injurious to drainage adequat.
your health K:=9<F2?B;6>B2:2;A.96;A2?62B?1B;209<AB?2&;09<@B?2
Warning: Maintain water chemistry in accordance with the Manufactur- K<;;20A2?B;6>B2:2;A.B;06?0B6A=?<A242=.?B;16@7<;0A2B?16332?2;
ers instructions. tiel de Class A.
Warning: The equipment and controls shall be located not less than 1.5 KI;1.@@B?2?B;2=?<A20A6<;=2?:.;2;A20<;A?2921.;42?12@5<08
meters horizontally from the spa or hot tub. electrique, lors de l’entretien employer seulement des pieces de rechange
identiques.
K 2@=?6@2@1.@=6?.A6<;1<6C2;A2A?22>B6=22@124?6992@0<;C2;.;A.B
Warning! GFCI or RCD Protection. debit maximal indique.

The Owner should test and reset the GFCI or RCD on a

regular basis to verify its function. Avertissement:
K2@A2:=2?.AB?2@1292.B@B=2?62B?2@. M=2BC2;A=?2@2;A2?B;
danger pour la sante.
Warning! Shock Hazard! K20<;;20A2?1B06?0B6A1.96:2;A.A6<;2920A?6>B2.C.;A292;A?2A62;

No User Serviceable Parts. Warning/Advertissement:

K6@0<;;20AA522920A?60=<D2?/23<?2@2?C606;422=.002@@1<<?09<@21
Do not attempt service of this control system. Contact your
K20<;;20A2?1B06?0B6A1.96:2;A.A6<;2920A?6>B2.C.;A92;A?2A62;
dealer or service organization for assistance. Follow all Garder la porte fermer.
owner’s manual power connection instructions. Installation
must be performed by a licensed electrician and all ground-
ing connections must be properly installed.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Intellectual Property Advisement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
End User Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
GFCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Warnings: Danger! Risk of Electric Shock! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Codes and Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Service Tools and Parts Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

TP Panel Overview and User Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Product Identiﬁcation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

General Troubleshooting & Servicing of Spa's Electrical Equipment . . . . . . . . . . . . . . . 10

G.F.C.I. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
120 Volt Residential Wiring Schematic with G.F.C.I. . . . . . . . . . . . . . . . . . . . . . . . . . 12
240 Volt Residential Wiring Schematic with G.F.C.I. . . . . . . . . . . . . . . . . . . . . . . . . . 14
Voltage Checks: Breaker Box, G.F.C.I. & System Box . . . . . . . . . . . . . . . . . . . . . . . . . 16
Wiring Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Testing a System with Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Troubleshooting Pumps, Problem & Cause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Acceptable Ranges for Testing Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

BP 60Hz Spa Control System Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . 24

Wiring Diagram - BP500, Part Number 56278, Setup No. 1 (as manufactured) . . . . . . . . . . . . . . 24
Wiring Diagram - BP2000G1, Part Number 56377. . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Wiring Diagram - BP2000G1, Part Number 56377-01 . . . . . . . . . . . . . . . . . . . . . . . . . 27
Wiring Diagram - BP20MSSH, Part Number: 56373 (MicroSilk) . . . . . . . . . . . . . . . . . . . . 29

Troubleshooting Using Resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Ohm’s Law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Testing a Fuse: Continuity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Troubleshooting Heater Resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting Heater Posts Resistance to Heater Housing . . . . . . . . . . . . . . . . . . . . . 34

Troubleshooting with Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Verifying Incoming Voltage at the Terminal Block - BP500, BP2000G1 . . . . . . . . . . . . . . . . . 36
Testing Pump Fuses for Damage with Voltage On - BP2000G1 . . . . . . . . . . . . . . . . . . . . 37
Testing Heater Voltage - All BP Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
A Safer Way to Test Heater Voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Testing Pump Fuses for Damage with Voltage On - BP500 . . . . . . . . . . . . . . . . . . . . . . 40
Testing Heater Amperage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Component Failure and Replacement Testing . . . . . . . . . . . . . . . . . . . . . . . . . 46

Software Setups and Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Setup Changes with DIP Switch 1 ON - BP500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Setup Changes with DIP Switch 1 ON - BP2500 . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Removing the Heater Assembly from a BP Spa System . . . . . . . . . . . . . . . . . . . . . . . . 50

TP800, TP900 Panel Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

The Main Screen - Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
TP800, TP900 Priming Mode Start-up Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
TP800, TP900 Spa Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
TP800, TP900 Adjusting Filtration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
TP800, TP900 Panel Lock & Unlock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
TP800, TP900 Sensor and System Related Messages. . . . . . . . . . . . . . . . . . . . . . . . . 56
TP800, TP900 Utilities Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

TP400, TP600 Standard Panel Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Main Screen - Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
TP400, TP600 Panel Utilities Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
TP400, TP600 Preparation and Priming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
TP400, TP600 Message Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
TP400, TP600 Utilities Fault Log Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
TP400, TP600 Utilities Menu - GFCI Test Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
TP400, TP600 Simpliﬁed vs. Standard Panel Operations. . . . . . . . . . . . . . . . . . . . . . . . 69
A Simpliﬁed Main Menu (Doc No. 42185B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Supplemental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Optional Balboa DolphinTM Remote. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Spa Guidelines to Keep in Mind . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Index of Paragraph Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

SERVICE TOOLS REQUIRED

UÊ Ammeter (50A) with insulated clamps for probes UÊ Precision Thermometer - Digital Fever Type
UÊ Screwdrivers, assorted flat and Phillips UÊ Silicone Tube
UÊ Digital Multi-meter UÊ Small Wire Cutters
UÊ Padlock (to lock electrical disconnect during service) UÊ 3/8” and 1/4" Open End Wrenches (Heater
UÊ Pliers: Slip Joint & Needle nose wire nut removal)

Logic Jumper,
No. 20618

COMMON FUSES USED ON SPA SYSTEMS

30074 Fuse 1 Amp Fast Blow Glass
30075 Fuse 5 Amp Fast Blow Glass
30122 Fuse 10a Blower
30595 Fuse 10a Power Input
30076 Fuse 15 Amp Fast Blow Ceramic
30596 Fuse 15a Power Input
30142 Fuse 20a Power Input
30123 Fuse 20a Pump
30137 Fuse 25a Power Input
21447 Fuse 25a Power Input High Surge
30136 Fuse 30a Power Input
RECOMMENDED PARTS TO
HAVE FOR SERVICE CALLS
UÊ Extra Board(s)
UÊ Extra Panel(s)
Circuit Board
UÊ Fuses
UÊ Jumpers
UÊ Heater Assemblies
UÊ Sensor Wires (No. 30344, sensor
wire for example).

Heater Assembly

System Models: BP2000G1 and other BP-Series Systems as

required.
Panel Model: TP900 Series, TP800 Series
Software Version(s): Software versions vary and are
TP900

constantly changing. See Tech Sheets for latest version and

software compatibility.

User Guide 40985

TP800

System Models: BP500 and other BP-Series Systems as re-

quired.
Panel Model: TP600 Series, TP400 Series
Software Version(s): Software versions vary and are
TP600

constantly changing. See Tech Sheets for latest version and

software compatibility.
JETS
J TS
S AUX
X LIGHT
LIGH HEAT
HEAT
AT

UÊ User Guide 40940

User Interface and Programming Reference – Standard Menus
TP400T

UÊ User Guide 42185; Ref. Card 40947

User Interface and Programming Reference – Simpliﬁed Menus
(See section TP400, TP600 Simpliﬁed Panel Operations for
more information.)
TP400W

NOTE: All TP panels work with all BP Spa Control Systems. They
all have capabilities for navigation, setting functions and modes,
such as time, temperature, filter cycles, preferences, sensor
related messages, reminder messages, diagnostic messages, and
utilities such as fault logs.

All TP Panels have

“Molex” Type
Connectors

On Every System, an Identiﬁcation

Label Is Placed on Top of the Casing

Heater Element Speciﬁcations Are Shown

on the Heater Tube Label

On Every System, a Wiring Diagram

Is Placed Inside the Door

J43 TO J13 (BLOWER ON J14)

IN SETUPS 3, 5, 9, 11, 12, 17, 18
BP2000G1 – PN 56377-01
01-29-13

J25=HTR1 J21 J14 24082_D

J26=HTR2 J9 J33 K9 J32
J27=HTR3 J13
CIRC PUMP

K4 K6
J30=TEST IR RECEIVER TP (MAIN) PANELS
F2 10A 250VAC

J46
J18
A/V HOT

AUX**
J20

J31=CE
PUMP 1

J38
OZONE

OR J34 OR J35
J81

F7 10A 250VAC

HTR
SEL RF RECEIVER
K2 J39 K8 J50
J56
J57
J55
J59

J19 WIFI J5 (A1-A4)

J10 J43 J34 J35
F6 30A K12
J60 J41 230V
MAIN MAIN TRANSCEIVER AUX OR
F8 30A J24 J34 OR J35 J8 (A5-A8)
115V 115V J5
1 J109 J108 J107 J91
T1 AUX
F3 0.3A SLO-BLOW LOCATION DEVICE VOLTS AMPS FROM TO FROM TO
J51
J52
J98

240VAC
TB1 CIRC/O3
K1 J101 J1 ON RT 2 SPD* 240V 12A W1 ON GROUP 2 J6 ON GROUP 3
1 OPTION J27
J23
J22 SERIAL EXPANDER PUMP 3 MAX EXPANDER J1 EXPANDER J53
K3
J37 J72
J4 J42

J47 J61
J1 J3

2 J26 J30
2 J49 J44 J48
RED EXPANDER RIGHT
J25 J31
J8
BLK 2 3 AUX X-P332 EXPANDER J7
3 K5
WHT J15 BOARD
J36
J12
J88
J62

3 J29 J40
J7

EXPANDER
J6

GRN LIGHT K7 VAC W1

4 J53 J58 REMOTE
F4 3A SLO-BLOW J6
J111 10
J110

J45
J79
J54
J77
J75
J78

J17 J16 J1 F1 30A

GND
J11
4 ON S1 AUX
J28 FRZ

*EXPANDER BOARD IS:

2-SPEED PUMP 3 IN SETUPS 1, 7
1-SPEED PUMP 3 (ONLY) IN SETUPS 2, 6, 8, 13, 14
1-SPEED PUMP 3 AND 1-SPEED BLOWER (WITH SPLITTER & IN-LINE FUSE)
SENSOR A SENSOR B IN SETUPS 15, 16
1-SPEED PUMP 2 AND 1-SPEED PUMP 3 IN SETUPS 5, 11, 12
5.5 kW HEATER
2-SPEED PUMP 2 IN SETUPS 3, 9
**J14 (AUX) IS:
UNUSED IN SETUPS 4, 10
2-SPEED PUMP 2 IN SETUPS 1-4, 7-10, 15, 16
1 SPEED PUMP 2 IN SETUPS 17 18

HIGH VOLTAGE CAN SERIOUSLY INJURE OR KILL!

ONLY EXPERIENCED TECHNICIANS SHOULD SERVICE THIS EQUIPMENT.

DO NOT REMOVE THE PROTECTIVE COVERS FROM ANY ELECTRICAL ENCLOSURE, OR ATTEMPT TO SERVICE ANY RELAT-
ED ELECTRICAL DEVICE, UNLESS YOU ARE A QUALIFIED ELECTRICIAN OR SERVICE PROFESSIONAL.

DANGER
Risk of electric shock. Before working with any electrical
connections, make certain that the Main Power breaker from
the house breaker box has been turned off.

WARNING
ALL ELECTRICAL WORK MUST BE PERFORMED BY A
QUALIFIED ELECTRICIAN AND MUST CONFORM TO ALL
LOCAL CODES.

IMPORTANT A terminal marked “GROUND” is provided

DUE TO THE DANGER OF SEVERE ELECTRICAL SHOCK, within the System Control Center enclosure.
LOCATE ALL POWER DISCONNECTS BEFORE SERVIC-
ING A SPA. PRECAUTIONS MUST BE TAKEN WHENEVER To reduce the risk of electrical shock, connect
WORKING WITH BREAKER BOXES, G.F.C.I.’S, OR SERVICE this terminal to the grounding
DISCONNECTS. terminal of the electric supply
Always refer to the wiring diagram that is included with each panel with a continuous
system on the inside of the system box cover. Use this diagram green insulated copper wire
for voltage measurement points, and for proper reconnection equivalent in size to the circuit
of wires. conductors supplying this
equipment, but no smaller than
#12 AWG.
Ground in System Enclosure

SAFETY TIPS
UÊ Keep children and pets away.
UÊ Be aware of your surroundings. Standing in water while
repairing a spa puts you at serious risk.
UÊ Avoid working in cramped or crowded conditions.
UÊ Consider placing a padlock on the service panel to lock
out anyone who might power up the system.

IF CORRECT WIRING IS VERIFIED TO DISCONNECT THE HEATER

UÊ Check to see if the proper G.F.C.I. is installed. UÊ First, turn off the main circuit breaker, then remove both
UÊ Check the label in the system box near TB1 to determine the heater straps or wires from the system heater output, not
maximum amperage draw for the system. the heater itself.
UÊ Be sure the G.F.C.I. is rated for more amperage than the UÊ After restoring the power, try to reset the G.F.C.I. again. If it
system will draw. no longer trips after the system calls for heat, then replace
UÊ For a 240 V dedicated system, a 2-pole G.F.C.I. with no load the heater.
neutral is acceptable. UÊ If the G.F.C.I. still trips, look for pinched or shorted wires at
UÊ For a 120/240 V system, the G.F.C.I. must include a load the transformer. Make sure that the screws that attach the
neutral out. transformer to the system box have not pinched or damaged
UÊ If the white load neutral wire is routed from the G.F.C.I. the insulation of the transformer wires.
neutral bar directly to TB1 in the system box, then the G.F.C.I. UÊ If the transformer wires are undamaged, check for any other
will trip when a 120 V device is activated. pinched wires. Refer to the wiring diagram to verify the
UÊ For a detailed wiring checklist, please review the previ- correct wiring of the control system.
ous segment of this manual on proper G.F.C.I. wiring or the UÊ If everything looks to be in perfect working order, then the
G.F.C.I. manufacturer’s instructions. G.F.C.I. may be defective.
UÊ If the wiring is correct and the G.F.C.I. will not reset, then
unplug the pump and try to reset the G.F.C.I.
UÊ If the G.F.C.I. trips again, then unplug the blower and reset
the G.F.C.I.. If the G.F.C.I. continues to trip, then do the same
procedure for the ozone generator.
UÊ If the G.F.C.I. stops tripping after you unplugged one of the
spa’s components, turn off the power to the spa then plug in
each component except the one that tripped the G.F.C.I.
UÊ Power up the system. If the G.F.C.I. no longer trips, then you
have correctly identified the problem.
UÊ Repair or replace the component as instructed by the spa
manufacturer.
UÊ If you have unplugged all of the spa’s components and the
G.F.C.I. still doesn’t reset, then the problem is most likely a
ground fault in the heater.

Ground-Fault Circuit
Interrupter/Circuit
Breaker (G.F.C.I.)
WARNING: THE OWNER SHOULD TEST AND RESET
THE G.F.C.I. ON A REGULAR BASIS TO VERIFY ITS
FUNCTION.

House Breaker Box G.F.C.I Breaker Box

120 VAC
120 VAC

Neutral

7
OFF

OFF

ON
ON

6
OFF

ON
OFF
ON

OFF
OFF

ON
ON

11 5
ON
OFF
OFF
ON

OFF
OFF

ON
ON

OFF

ON
OFF
ON

OFF
OFF

ON
ON

10
OFF

ON
OFF
ON

9
4

Outside Ground Rod

Correct
When Probes Are Placed Across
Voltage

0v [2 - 3] [4 - 6] [4 - 7] [5 - 8] [9-10]

108V - 132V [1 - 2} [1 - 3] [4 - 5] [4 - 8] [5 - 6]
[5 - 9] [6 - 8] [7 - 8] [9 - 11] [10 - 11]

J 6

PUMP 1
J31=CE J
HTR
Bottom view of G.F.C.I
SEL

J56
J57
J55
J59
F6 30A
J60 J41

J51
J52
TB1
1
Black (Hot) White White

J37 J72
J4 J42
5 2

3 1

J36
J12
3
4 J53 2

J
0

5
9
4
7
5
8
Green Ground Wire
to Ground Bar
J25=HTR1
J26=HTR2 J9 J33 K9 J32
CIRC PUMP

J27=HTR3 K4 J13
K6
F2 10A 250VAC

J30=TEST
A/V HOT

J46
J18
AUX**
PUMP 1

J20

OZONE

J31=CE
F7 10A 250VAC

J38
J81

HTR
SEL

K2 J39 K8 J50
J21 J14
J56
J57
J55
J59

J19
J10 J43 J34 J35
F6 30A K12 MAIN MAIN
J60 J41 230V
F8 30A J24
115V 115V J5
1 J109 J108 J107 J91
T1 AUX
J51
J52
J98

F3 0.3A SLO-BLOW
TB1
K1 J101
1 J27
J23
J22 SERIAL
K3
J37 J72
J4 J42

J47 J61
J1 J3

2 J26 J30
2 J49 J44 J48
J25 J31
J8
2 3 AUX
3 K5 J15
J36
J12
J88
J62

J29 J40
J7

3
J6

LIGHT K7 VAC
4 J53 J58 REMOTE
F4 3A SLO-BLOW
J111
J110

10
J45
J79
J54
J77
J75
J78

J17 J16
GND
J11
4 ON S1 AUX
J28 FRZ

Black 3

White 4

K4
Test for Voltages by placing
J32 J33

probes on these locations

Electric Installation 120VAC_with 56405_sunrise_board_030613.ai

House Breaker Box G.F.C.I Breaker Box

120 VAC
10
120 VAC

Neutral

9
OFF
OFF

ON
ON

8
OFF

ON
OFF
ON

OFF
OFF

ON
ON

7
ON
OFF
OFF
ON

15
OFF
OFF

ON
ON

14
OFF

ON
OFF
ON

OFF
OFF

ON
ON

6
13
OFF

ON
OFF
ON

12
5

Outside Ground Rod

Correct
When Probes Are Placed Across
Voltage

0v [3 - 4] [5 - 8] [5 - 9] [12 - 13]

108V - 132V [1 - 3] [5 - 6] [5 - 10] [12 - 14] [13 - 14]

[2 - 3] [5 - 7] [5 - 11] [12 - 15] [13 - 15]

216V - 264V [1 - 2] [6 - 7] [10 - 11] [14 - 15]

PUMP 1
J31=CE J
HTR
SEL
Bottom view of G.F.C.I K2

J56
J57
J55
J59
F6 30A
J60 J41

J51
J52
TB1
1

J37 J72
J4 J42
Black (Hot) White White
2 1
7 Red (Hot)
6
3 2

J36
J12
4
4 J53 3

J
0

5
9
4
7
5
8
Green Ground Wire
to Ground Bar

J25=HTR1
J21 J14
J26=HTR2 J9 J33 K9 J32
CIRC PUMP

J27=HTR3 K4 J13
K6
F2 10A 250VAC

J30=TEST
A/V HOT

J46
J18
AUX**
PUMP 1

J20

OZONE

J31=CE
F7 10A 250VAC

J38
J81

HTR
SEL

K2 J39 K8 J50
J56
J57
J55
J59

J19
J10 J43 J34 J35
F6 30A K12 MAIN MAIN
J60 J41 230V
F8 30A J24
115V 115V J5
1 J109 J108 J107 J91
T1 AUX
J51
J52
J98

F3 0.3A SLO-BLOW
TB1
K1 J101
1 J27
J23
J22 SERIAL
K3
J37 J72
J4 J42

J47 J61
J1 J3

2 J26 J30
2 J49 J44 J48
J25 J31
J8
2 3 AUX
3 K5 J15
J36
J12
J88
J62

J29 J40
J7

3
J6

LIGHT K7 VAC
4 J53 J58 REMOTE
F4 3A SLO-BLOW
J111
J110

10
J45
J79
J54
J77
J75
J78

J17 J16
GND
J11
4 ON S1 AUX
J28 FRZ

Red 2

Black 3

White 4

K4
Test for Voltages by placing
J32 J33

probes on these locations Electric Installation 240VAC_with 56405_sunrise_board_030613.ai

VOLTAGE VERIFICATION - MOST G.F.C.I. PROBLEMS ARE DUE TO LOW VOLTAGE

IMPORTANT:
IF THE VOLTAGE IS NOT WITHIN THE ACCEPTABLE RANGE, CALL AN ELECTRICIAN
OR THE LOCAL ELECTRIC COMPANY TO DIAGNOSE THE PROBLEM.

CHECK THE VOLTAGES AT:

1. Breaker Box Voltage Check 120 Volt Systems - 120V ± 10% - 108V - 132V
2. G.F.C.I. Line-In Voltage Check. 240 Volt Systems - 240V ± 10% - 216V - 264V
3. G.F.C.I. Load Out Voltage Check No More Than 2% (5 Volt AC) Difference Between Voltage
4. System Box Check At Tb1 at the Breaker Panel And Voltage at the System.

CHECK UNDER PEAK LOADS -- TWO TYPES OF PEAK LOADS

1. Spa System Peak Loads - Pumps, Heater, Blower & Light On
2. Household Peak Loads - May Be In Afternoon On Hot Day
Use Recording Meter If Possible - Records Max & Min Volts

UÊ -/, Ê
" /,"ÊSYSTEM RELATED ISSUES
Communication Between Topside & System Board In Most Systems
Press Button - Message Sent To System Board
System Board Performs - Message Sent Back To Topside & Relay Opens or Closes
LED or Icon Is Turned On or Off - Hear Or See Relay Open Or Close
In Most Cases, If This Happens, There Is No Problem With The Topside Panel or System Board

UÊ 8 ÊÊÊÊ-Ê/Ê-Ê "/Ê7", ÊÊÊÊÓÊ",ÊÎÊ -9Ê-/ *-Êt

1. Press Light Button
Light LED or Icon Turns ON, But Spa Light Is NOT ON
Topside & Board Are Good, Check Downstream
Light LED or Icon Is NOT ON
Topside Or System Board May Be Bad, Continue
2. Plug In Spare Topside Panel - Easier To Check For Bad Topside
Light LED or Icon Now Turns ON
Original Topside Is Bad - R&R Topside Panel
Light LED or Icon Is NOT ON
Original Topside Is Good, Do Not Replace
System Board Is Bad - R&R System Board
3. Spa Light Is Still NOT ON - Check Downstream
Same Procedure For Other Functions
Jets, Blower, Heater, Time, Program, Mode, etc.

WIRING CHECK PRECAUTIONS SYSTEM BOX WIRE GAUGE CHECK

UÊ When working in a system box always be aware that it may When inspecting the wiring for any control system, note that
contain high voltage. connections for the incoming wires are clearly labeled at the
UÊ Always keep your fingers and hand tools away from any main terminal block.
wiring or circuit board when the power is on. Touching any- UÊ 30A service – minimum ten gauge copper wire.
thing in these areas can result in serious injury. UÊ 40A service – minimum eight gauge copper wire.
UÊ All service calls, no matter how minor, should include a UÊ 50A service – minimum six gauge copper wire.
complete wiring check, beginning with the house breaker.
These wires must connect the house breaker box, through the
CHECK FOR LOOSE CONNECTIONS OR DAMAGED local disconnect, to the main terminal block. The wiring diagram
WIRES inside the system box shows the main terminal block as TB1.
UÊ Make sure the power is off before you touch any wiring.
UÊ Once the power is off, carefully examine all wires for cuts or IMPORTANT
defects. Using non-copper wire can be dangerous, and also can be the
cause of a spa’s malfunction. If non-copper wire is used at any
point, we do not recommend servicing the spa until an electri-
cian replaces it with the proper gauge copper wire.

IMPORTANT
This service must be single phase. Any abnormal voltage read-
ing requires an electrician. Do not attempt to fix these types of
problems yourself. High voltage can seriously injure or kill.

TB1

TOTAL
T Ampere Rating of Minimum wire size Ampere Rating of
Power System Use Copper ONLY,
L G.F.C.I. Circuit-breaker
o
with 90 C insulation
0 A to 16 A #12 AWG 20
16 A to 20 A #10 AWG 25
20 A to 24 A #10 AWG 30
24 A to 28 A #8 AWG 35
28 A to 32 A #8 AWG 40
32 A to 36 A #6 AWG 45
36 A to 40 A #6 AWG 50

LOW VOLTAGE If your system uses 240V peripheral devices (below):

At Balboa, it’s been our experience that the majority of the UÊ Measure between the red TB1 terminal and power input
problems associated with electronic control systems are due to fuse. You should see 240 volts. If the system is equipped
low voltage. with the additional F6 power input fuse, measure F6 in the
same manner. You should also see 240 volts.
BROWN OUTS UÊ If you determine that there is no voltage at one or both
“Brown outs” can have an effect on the spa’s operation in a locations, then the system power input fuse(s) need to be
variety of ways. The control panel may go blank, have scrambled replaced. Only use a fuse of the same type and amp rating
messages on the LCD, or only a few features will function. when you replace any fuse.
CHECKING THE SYSTEM POWER INPUT FUSE
UÊ NOTE FOR ALL SYSTEMS: In each situation, the most
likely reason for the system power input fuse to blow is a
pump problem. However, on occasion, a blower problem
WARNING may also cause this fuse to blow if a 10A blower fuse is not
built in.
THESE PROCEDURES ARE PERFORMED Once the power input fuse has been changed
WHILE THE SYSTEM IS POWERED UP AND
RUNNING UNDER PEAK LOADS. UÊ Probe the red wire and the white neutral wire. Again,
voltage must be between 108 and 132 V.
UÊ Check the voltage between the black and red wires again.
If the system is getting the proper Acceptable voltage range is between 216 and 264 V.
voltage at TB1, but still doesn’t operate,
then test for a blown power input fuse.
(See section: Testing Pump Fuses for Damage)

UÊ Measure between the white TB1 terminal and power input

fuse. You should see 120 volts.
UÊ If the system is equipped with the additional power input
fuse, measure additional power input fuse in the same
manner. You should also see 120 volts.

F6 Fuse
J28
J30
J31
J32
J29

22117_B GND WHT AC

J24

K5
N K6
TB1 Marking
J27
J25
J26
J23
J33

WHITE
J15

BLACK
L1 on Board
J45
L2 J49 HTR A
2S PUMP1

RED

GRN HTR B J44

J48 K4
F6 0.3A 250V K3 K1 K2
J12 J
J1
J13

UNFUSED
J2
F5 30A F3 10A 250V F2 3A

Terminal Block 1 & F5 Fuse on a Terminal Block 1 & F6

BP500 Board, 240V Setup Fuse on a BP2000 Board

THESE READINGS SHOULD BE TAKEN UNDER TEST THE AMPERAGE DRAW

PEAK LOAD CONDITIONS. UÊ Turn off the power, disconnect the blower, make sure the
pump is plugged in, and restore power.
IMPORTANT UÊ Start the pump and switch to
If the voltage is not in the acceptable range, call high speed (if available), this
an electrician or the local electric company to diagnose should draw the most current.
the problem. UÊ Make sure all jets and valves
TO DETERMINE THE CAUSE OF A BLOWN POWER INPUT are open.
FUSE UÊ Check the amperage at the
Perform the following sequence of tests. red pump wire. Compare your
Test the System reading with manufacturer
UÊ Turn the power off. specifications. (If the other
UÊ Be sure to replace the system power input fuse with the plug-in devices exist, they
same type. should be tested in the
UÊ Unplug the blower and all pumps. same way.)
UÊ Restore the power and verify system operation. UÊ If the amperage draw for
UÊ If the fuse blows, power down the system and then re-check each device is within manufacturer’s specifications, the
the internal system wires and connector for burns, cracks or problem could be a nuisance spike in the pump, or water in
cuts in insulation. the blower.
UÊ Or, if the fuse does not blow, turn the power off and plug in
the pump. NOTE: These slow-blow fuses are not always discolored when
blown. Always test continuity of a fuse with an ohmmeter.
NOTE: Be sure to test each device individually.
NOTE: Miswiring of the spa is the most common reason for this
Test the Pump fuse to blow. However, a lightning strike in the area is a possible,
UÊ Restore the power and activate the pump. though less likely, cause of the failure.
UÊ If the fuse blows, there is a pump problem.
UÊ If the fuse does not blow, turn off the power. ELECTRICAL PROTECTION
Test the Blower 1. Local Disconnect:
UÊ Plug in the blower. A local disconnect (sometimes referred to as an “electrical
UÊ Power up the system and activate the blower. disconnect”) is installed apart from the main service panel.
UÊ If the fuse blows, then there is a blower problem. The local disconnect must be installed where readily acces-
UÊ If the fuse does not blow, the combined pump and blower sible and within sight of the spa, but at least 5’ (1.5 meters)
amperage may be excessive. To verify this, first check from the inside wall of the spa.
with your spa manufacturer for amperage draw limits on 2. GFCI:
each device. It is required by code to install a Ground Fault Circuit Inter-
UÊ Since the blower should now be running, you can check rupter (GFCI) in the supply power for a spa.
the amperage draw with an ammeter by measuring around NOTE: A GFCI power cord is included with a 120VAC spa. This
the black blower wire and compare with manufacturer’s can be used for a cord-connected 120V setup only, and only in
specifications. place of a stand-alone GFCI.

SAFETY AND ELECTRICAL SYSTEMS PRELIMINARY PANEL CHECK

UÊ Use minimum 6AWG copper conductors only. UÊ If the problem is not obvious, look on the topside control
UÊ Torque field connections between 21 and 23 in-lbs. panel for diagnostic messages.
UÊ Connect only to a circuit protected by a Class A Ground Fault UÊ If no messages are seen, run through all spa functions and
Circuit Interrupter (GFCI) CSA enclosure: Type 2. note any inconsistent operation.
UÊ The BP Spa Control Systems are classified as a “continuous UÊ Most error messages are stored in the fault log. To view the
duty appliance” and is intended primarily for installation at fault log, the spa must be in test mode and the spa light
a single family dwelling. The installation recommendations must be turned on.
and instructions contained in this manual are directed solely Once you have determined that proper voltage is running through
toward these issues. the circuit board and transformer, continue to the topside control
WARNING! panel. A panel that is not functioning properly may include the
If there is any doubt whether the system that you are installing following symptoms: low voltage such as missing or scrambled
into does not have these features, contact a licensed, qualified segments, missing icons on the LCD, non-functional LED’s, or
electrician. Do not attempt to modify the wiring yourself. nonfunctional buttons. If any of these symptoms are present,
perform the following:
HEATER START UP INFORMATION UÊ Turn the power off and unplug the panel from the
On M-7 systems, the heater goes through a testing phase every circuit board.
time it starts up to assure that there is adequate water flow. This UÊ Then, plug in your test panel and restore power. If every-
provides sophisticated dry fire and low flow protection. It can be thing functions normally, replace the topside panel.
confusing if you don't know what to expect. Step by step, here is UÊ Disconnect ozone generator (if applicable).
what happens. (Note that the timing/temperature details may be UÊ If you still see symptoms of low voltage, such as a sluggish,
slightly different on some older M7 systems.) blank or partially blank panel, or if the display or the LED’s
UÊ Prior to heating, the pump is run for at least two minutes, do not function at all, turn the power off; unplug the ozone
and then the temperature difference between the sensors generator (if equipped); then restore power to the system.
is assessed. It must be 2°F/1.0°C or less for heating to If the problem persists, turn off the power and replace the
proceed, otherwise an error is issued. circuit board.
UÊ The heater turns on for 6.5 to 18 seconds (depending on
heater voltage and wattage). At this point, the heat indicator FLASHING HEAT LED ON TP600 ("HEAT WAITING")
on the panel is "solid". During this time the panel is not When there is a call for heat, the system will start the heater for
immediately responsive. a few seconds and the Heat LED will light. After a few seconds
UÊ The heater turns off for 90 seconds, making sure that the of heat, the heater will shut off for 90 seconds and the sys-
water flow keeps the temperature rise small and short. tem will look at the sensors to be sure they are within the M7
(Abnormal water flows, or lack of water, will produce a large parameters for flow and a safe environment to run the heater.
and/or long temperature rise, and the system faults in that During this 90 second wait time, the Heat LED will flash quickly,
situation.) At this point, the heat indicator on the panel may or "shimmer", until the heater comes on again to heat. There is
appear to "shimmer" or "dim" (on some panels this may be no voltage to the heater during this cycle. This is normal for M7.
less obvious from certain angles and more obvious from Once the heater comes back on, the LED will be on without shim-
other angles, or in different lighting). mering. On the TP800 and TP900 panels, the screen will display
UÊ If the dry fire test has passed, heating turns back on to heat "Heat Waiting".
the spa. The heat indicator on the panel returns to "solid".
UÊ During spa heating, a difference between the sensors
of 2°F/1.0°C, or perhaps 3°F/1.5°C (at least with 4-6kW JETS
J S
JET AUX
UX LIGHT
LIG
IG T HEAT
HEA
AT

240V heaters), is considered normal. A signiﬁcantly higher

difference, however, is usually indicative of a ﬂow problem,
and will cause a fault which disables the heating for at least
a minute (and then restarts the whole above process). Heat LED in Heat Waiting Mode, TP600
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417, 834 b2,
20 Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group. 4/22/13
Testing a System with Power (cont.)

MOST PROBABLE OVERHEATING CAUSES, INSPECT work properly if placed inside the spa skirt in the coldest area.
THESE FIRST All spa models are different in shape and size and have different
UÊ Check slice or ball valves. Make sure that they are open. thermal characteristics; therefore, Balboa Water Group cannot
UÊ Make sure the correct pump is installed. be held responsible for freeze damage to the spa’s plumbing.
UÊ Clean the filter/skimmer if there is any blockage. Testing is the responsibility of the spa manufacturer and must be
UÊ Check heater element alignment. done to determine the best location for the freeze sensor.
UÊ Check for debris on the heater element.
UÊ In extremely hot weather, check for proper cabinet ventila- SOME TROUBLESHOOTING SCENARIOS
tion. You find out the system is in “OHH”. This alone doesn't explain a
UÊ Make sure the temperature sensor is fully inserted into the lot. What led up to the “OHH” is much more important. If it's a
sensor fitting on the heater. Prestige, review the fault log carefully. Otherwise, see if the user
UÊ Check for excessive filter duration. has any additional information (for example, how long before
UÊ Check the water level. the “OHH” was the spa panel last checked, and how hot was
UÊ Check the water temperature with an accurate temperature the water then). If the spa has cooled, see whether the problem
thermometer. Remove the spa cover and allow the water to can happen again, this time watching carefully to see if there
cool to below 108° F. Adding cool water may be necessary. are additional clues leading to the “OHH” (for example, other
Touch any button to reset the system. If the water is still messages that appear shortly before the “OHH” happens).
hotter than the set temperature, press the blower button (if
applicable) to cool the spa. You find out the system keeps showing “HFL,” or is now in “LF,”
UÊ If the Problem Recurs, test the Sensor Set. or is shut down due to a "dry" fault. Put the spa in test mode
with the light on, so that you see the two sensor temperatures.
NOTE: Are they normal (within 1°F/0.5°C) when not heating? How far
A common programming mistake is overlapping filter apart are they when heating? “HFL” happens when they are
times that may cause the spa to filter continuously. 6°F/3°C apart (4°F/2°C on 120V and other low-heater-wattage
systems), see how quickly that happens after heating starts. If
If alternating with temperature, it may just be a temporary it's getting close to that right away, it's probably a consistent
condition. If flashing by itself, spa is shut down. flow problem, but if it's nowhere close to the “HFL”-causing
If the panel also displays “Service Req” spa is shut down. temperature difference, the flow problem may be intermittent or
If the spa shuts down due to this error, one (or both) of the only occur in certain specific situations.
sensors are probably reading several degrees off. If the problem
recurs, test the sensor set. TEST MODE
Test modes vary for different systems and configurations. Please
FREEZE CONDITION refer to the specific Tech Sheet applicable.
When either sensor reads below 40°F (4°C), the system provides
freeze protection. It automatically activates the pump (and the MESSAGE CODES
heater if necessary) to circulate the water and warm the plumb- Refer to Tech Sheets for each system code. Or, a general set of
ing. The equipment stays on until the sensors detect that the codes for BP systems is found under the sectionTP400, TP600
spa temperature has risen to within 15°F of the set temperature. Message Codes in this manual. Message codes are the same
The other pumps and the blower will purge for 30 seconds to 2 for all TP panels.
minutes at the end of the freeze condition. If pump 1 was turned
on due to this reason alone, this message will appear for up to
two minutes right after very cold water is detected.
NOTE: Internal freeze protection only functions when there
is proper power running to the spa, and the control system is
operational. Using an optional freeze sensor may be necessary
in extreme climates to prevent plumbing damage, but will only
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417, 834 b2,
42211B Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group. 21
22
Troubleshooting Pumps, Problem & Cause

Problem Pump motor Pump will not Pump not Jets not fully Low water Water No air Contact qualified Pump
Cause does not turn off pumping functioning pressure / leakage mixed electrician for hums,
start properly flow f/ unions into water service noisy
GFCI / Fuse
X X
No incoming power
Thermal overload tripped X X
Air button, or switch on pump defec-
X X X
tive
Air tube blocked, kinked, or dis-
X X X
lodged
Jets are closed X X X X
Leaks / loss of prime X X
Low voltage; is there proper
X X X
voltage?
Motor burnt, flooded by water X X
Open air control valves X
O-ring over / under tightened,
X X
pinched, improperly seated
Pipe inlet higher than water line X X X
Pump jammed with debris X X X X X
Pump not installed at correct level X X X
Suction cover/guard, impeller, or
X X X X X
filter may be clogged
Water level too low X X
Bearings bad X X

VOLTAGE CHECKLIST ACCEPTABLE HEATER AMPERAGE DRAW RANGES

Heater Type 120V Amp Draw 240V Amp Draw
All voltages specified as 120 V or 240 V, may show an
acceptable variance of +/- 10%. 5.5 kW @ 240 V 10.42 A - 12.74 A 20.83 A - 25.48 A
Voltage Ranges 4 kW @ 240 V 7.58 A - 9.26 A 15.15 A -18.52 A
Wire Combo Voltage +/- 10% Range 1 kW @ 120 V 7.58 A - 9.26 A -
Black & Red 240 V 216 V -264 V
Black & White 120 V 108 V -132 V ACCEPTABLE HEATER OHM (Ω) RANGES
Red & White 120 V 108 V - 132 V Heater Type Ohms (Ω)
Black& Green 120 V 108 V - 132 V 5.5 kW @ 240 V 9.42 Ω -11.52 Ω
Red & Green 120 V 108 V - 132 V 4 kW @ 240 V 12.96 Ω -15.84 Ω
1 kW @ 120 V 12.96 Ω - 15.84 Ω
Green & White 0 V * *
* Depending on variables such as length of run,
type of wire and temperature, small voltage readings may TEMPERATURE & HIGH-LIMIT SENSOR OHM TABLE
sometimes occur between ground and neutral.
Temp. Ohms Temp. of Ohms
MOTOR AMPERAGE GUIDELINES of Sensor (kΩ)** Sensor (kΩ)**
40° F 76.686 kΩ 90° F 22.117 kΩ
The following ranges represent general parameters
45° F 67.112 kΩ 100° F 17.636 kΩ
for many different motors and applications. Check the
device label or with the spa manufacturer to get accurate 50° F 58.858 kΩ 105° F 15.788 kΩ
amperage draws. 60° F 110° F 14.158 kΩ
AMPERAGE DRAW RANGES 70° F 35.533 kΩ 115° F 12.716 kΩ
80° F 27.93J kΩ 120°F 11.439 kΩ
DEVICE 120 V DRAW 240 V DRAW
**Note: 1 kΩ = 1000 Ω :
Pump low 2A-5A 2A-4A
kΩ may vary +/- 10% depending on the accuracy of the thermom-
Pump high 10 A - 14 A 8 A - 12 A eter and meter used.
Blower 6A-8A 3A-4A

HEATER MATRIX
Heater Type Ohms 120V Amp Draw 120V Watts 240V Amp Draw 240V Watts 230V Amp Draw 230V Watts
5.5Kw @ 240V 10.472 11.458 1.37Kw 22.916 5.5Kw 21.961 5.05Kw
5.2Kw @ 240V 11.076 10.834 1.3Kw 21.666 5.2Kw 20.765 4.8Kw
4Kw @ 240V 14.4 8.333 1Kw 16.666 4Kw 15.972 3.7Kw
3Kw @ 240V 19.2 6.25 750W 12.5 3Kw 11.979 2.8Kw
2Kw @ 240V 28.8 4.166 500W 8.333 2Kw 7.986 1.8Kw
1Kw @ 120V 14.4 8.333 1Kw N/A N/A N/A N/A

Wiring Diagram - BP500, Part Number 56278, Setup No. 1 (as manufactured)
Power Requirements:
240VAC, 60Hz, 40A, Class A GFCI-protected service (Circuit Breaker rating = 50A max.)
4 wires (Hot–Line 1, Hot–Line 2, Neutral, Ground)

System Ouputs:
Pump 1 240VAC 2-Speed 12A max 30-minute timer for Low Speed, 15 Minutes for High Speed
This is the heater pump and must be the same voltage as the Ozone
Must deliver a minimum of 20 GPM through heater
Pump 2 240VAC 1-Speed 12A max 15-minute timer
Ozone 240VAC .5A max Uses the same relay as Pump 1 Low
Must be the same voltage as heater pump
Spa Light 12VAC On/Off 1A max 4-Hour timer.
Heater 4kW @ 240VAC
Misc. J23 & J32 120VAC 4A max Hot output (Stereo). Fused equipment or in-line fuse required.

Wiring Diagram and Settings

ON POSITION S1 SWITCH # OFF POSITION
MEMORY RESET* 6 STORE SETTINGS* WS01
SPECIAL AMPERAGE RULE ON 5 SPECIAL AMPERAGE RULE OFF
ADD 4 HS PUMPS WITH HEAT 4 DON’T ADD 4 HS PUMPS W/HTR
ADD 2 HS PUMPS WITH HEAT 3 DON’T ADD 2 HS PUMPS W/HTR
ADD 1 HS PUMP WITH HEAT 2 DON’T ADD 1 HS PUMP W/HTR
ALL UNUSED SWITCHES SENSOR A CONTROL PANEL AUX
TEST MODE ON 1 TEST MODE OFF
SHOULD BE OFF TO J33 TO J5
SENSOR B
*SWITCH # 6 SHOULD BE SET TO OFF
UPON FINAL INSTALLATION. 4.0 kW
22121_E J30 TST J31 HCE
J28
J30
J31
J32
J29

22117_B GND WHT AC J26 H2

J57
J27 J25 H1
J24

K5 H3
N K6 J5 J45
J22
J27
J25
J26
J23
J33

WHITE RED AC
J33 LIGHT
GND J15
J15

L1 J56
J20
BLACK T1
J45
J16

J46 GND
L2 J49 HTR A
RED
2S PUMP 1

1S PUMP 2

J46
J28 AUX FRZ
J47

NOT USED

K7
J29 VAC
OZONE

GRN HTR B J44 6

K4 J17
J48
J18 J19

F6 0.3A 250V K3 K1 K2 J16

J12 J8 J14
J1
1
J22 J21 S1
J13

UNFUSED F5 30A F3 10A 250V F2 3A 250V

J2 F4 3A 250V

J43 TO J13 (BLOWER ON J14) BP2000G1 – PN 56377

IN SETUPS 3, 5, 9, 11, 12
10-23-12

J25=HTR1 J21 24082_D

J26=HTR2 J32 J14
J9 J33 K9
J27=HTR3 K4 J13
J30=TEST
K6
J46 IR RECEIVER TP (MAIN) PANELS
J31=CE

J18

J20
J38 OR

J81
HTR J34 OR J35

AUX**
SEL

OZONE
RF RECEIVER

CIRC PUMP

PUMP 1
A/V HOT
F2 10A 250VAC
K2 J39 K8 J50

F7 10A 250VAC

J56
J57
J55
J59
J19 WIFI J5 (A1-A4)
J10 J43 J34 J35
F6 30A K12 MAIN MAIN
230V
TRANSCEIVER AUX OR
J60 J41 F8 30A J24 J34 OR J35 J8 (A5-A8)
115V 115V J5
J109 J108 J107 J91
1 T1 AUX
F3 0.3A SLO-BLOW 240VAC LOCATION DEVICE VOLTS AMPS FROM TO FROM TO

J51
J52
J98
TB1 CIRC/O3
K1 J101 J1 ON RT 2 SPD* 240V 12A W1 ON GROUP 2 J6 ON GROUP 3
1 OPTION J27
J23
J22 SERIAL EXPANDER PUMP 3 MAX EXPANDER J1 EXPANDER J53
K3
2 J26 J30
2 J49 J44 J48
RED EXPANDER RIGHT

J4 J42
J1 J3
J8

J37 J72
J47 J61
J25 J31 X-P332 J7
BLK 2 3 AUX EXPANDER
3 K5
WHT J15 BOARD

J36
J12
J88
J62
J29 J40

J7
3

J6
GRN LIGHT K7 VAC W1
4 J53 J58 REMOTE
F4 3A SLO-BLOW J6
J111
EXPANDER

J45
J79
J54
J77
J75
J78
J17 J16

J110
J1 F1 30A
GND
J11
4 ON S1 AUX
J28 FRZ

*EXPANDER BOARD IS:

SWITCHBANK S1 OFF SWITCHBANK S1 ON

LOCATION DEVICE VOLTS MAX AMPS FROM TO TEST MODE OFF A1 TEST MODE ON
J9 2-SP PUMP 1 240V 12A MAX J46 J72-GROUP 2 RED DON’T ADD 1 HS PUMP W/HTR
SPLITTER OPTIONS: A2 ADD 1 HS PUMP WITH HEAT
J14 AUX 240V 12A MAX J18 J3-GROUP 2 TO DON’T ADD 2 HS PUMPS W/HTR A3 ADD 2 HS PUMPS WITH HEAT
J1 ON WHITE S1 IN SETUPS 5, 11, 12
AUX LINE 1 CONNECTION J19 J43 12A MAX S1 = PUMP 2 DON’T ADD 4 HS PUMPS W/HTR A4 ADD 4 HS PUMPS WITH HEAT
EXPANDER
J15 SPA LIGHT 12V 1A S3 = PUMP 3 SPECIAL AMPERAGE RULE A A5 SPECIAL AMPERAGE RULE A
J21 CIRC PUMP 120V* 2A MAX J20 J79-GROUP 4 GREEN STORE SETTINGS** A6 MEMORY RESET**
IN SETUPS 15, 16
J32 OZONE 1A S1 = PUMP 3 1 MIN HTR COOLDOWN (ELEC) A7 5 MIN HTR COOLDOWN (GAS)
CIRC AND OZONE LINE 1 CONNECTION J81 J59 BLACK S3 = FUSED ADAPTER NOT ASSIGNED A8 NOT ASSIGNED
TO RED AC WHITE S2
J33 TV / AV 120V 3A J38 J45-GROUP 4 (GROUP 2) 12A MAX NOT ASSIGNED A9 NOT ASSIGNED
SPLITTER IS UNUSED
J44 HEATER 240V 5.5 kW ON MAIN BOARD NOT ASSIGNED A10 NOT ASSIGNED
(REMOVED) IN
GREEN
SETUPS 1-4, 6-10,
* FOR 240V CIRC PUMP AND OZONE, CONNECT J20 TO J42 (IN GROUP 2) 13, 14, ** SWITCH # 6 SHOULD BE SET TO OFF UPON FINAL INSTALLATION.
‡ OPTIONAL BP2X-WIRE KIT PN 30893

SETUP # CIRC PUMP PUMP 1 PUMP 2 PUMP 3 BLOWER TEMP SCALE

1 NONE 2-SPEED 2-SPEED 2-SPEED NONE °F TO S2
2 NONE 2-SPEED 2-SPEED 1-SPEED NONE °F
3 NONE 2-SPEED 2-SPEED NONE 1-SPEED °F USE COPPER CONDUCTORS ONLY.
4 NONE 2-SPEED 2-SPEED NONE NONE °F EMPLOYER UNIQUEMENT DES CONDUCTEURS DE CUIVRE.
5‡ NONE 2-SPEED 1-SPEED 1-SPEED 1-SPEED °F #6 AWG MIN. WIRE = 90°
6 NONE 2-SPEED 1-SPEED 1-SPEED NONE °F
10A FOR SUPPLY CONNECTIONS, USE CONDUCTORS SIZED ON THE BASIS OF
7 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED 2-SPEED NONE °F
8 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED 1-SPEED NONE °F 60°C AMPACITY BUT RATED MINIMUM OF 90°C.
9 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED NONE 1-SPEED °F FUSED ADAPTER
10 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED NONE NONE °F TORQUE RANGE FOR MAIN TERMINAL BLOCK (TB1):
11‡ PROGRAMMABLE FILTRATION + POLLING 2-SPEED 1-SPEED 1-SPEED 1-SPEED °F 27-30 IN. LBS. (31.1-34.5 kg cm)
12‡ PROGRAMMABLE FILTRATION + POLLING 1-SPEED 1-SPEED 1-SPEED 1-SPEED °F
BLOWER
SETUPS CONNECT ONLY TO CIRCUITS PROTECTED BY A CLASS A GFCI.
13 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 1-SPEED 1-SPEED NONE °F
15 & 16 ONLY
14 PROGRAMMABLE FILTRATION + POLLING 1-SPEED 1-SPEED 1-SPEED NONE °F A DISCONNECTING MEANS MUST BE INSTALLED WITHIN SIGHT FROM
15‡ NONE 2-SPEED 2-SPEED 1-SPEED 1-SPEED °F SETUPS 15 AND 16 REQUIRE THE ADDITIONAL THE EQUIPMENT AND AT LEAST 5 FEET (1.52 M) FROM THE
16‡ PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED 1-SPEED 1-SPEED °F FUSED ADAPTER FOR BLOWER OUTPUT INSIDE WALLS OF THE POOL, SPA, OR HOT TUB.

PUMP 1 LOW TIMEOUT IS 15 MINUTES. TOTAL OUTPUT AMP DRAW NOT TO EXCEED MAX INPUT RATING OF SPA
‡SETUPS 5, 11, 12, 15 AND 16 REQUIRE BP2X-WIRE KIT PN30893 USE EARTH GROUND CONNECTIONS AS INDICATED INSIDE THE SYSTEM ENCLOSURE

INSTEAD OF
SETUP #1,
THIS SYSTEM IS
CONFIGURED IN BP2000G1 – PN 56377
SETUP #:
10-23-12 PART B

J43 TO J13 (BLOWER ON J14) BP2000G1 – PN 56377-01

IN SETUPS 3, 5, 9, 11, 12, 17, 18
01-29-13

J25=HTR1 J21 24082_D

J26=HTR2 J32 J14
J9 J33 K9
J27=HTR3 K4 J13
J30=TEST
K6
J46 IR RECEIVER TP (MAIN) PANELS
J31=CE

J18

J20
J38 OR

J81
HTR J34 OR J35

AUX**
SEL

OZONE
RF RECEIVER

CIRC PUMP

PUMP 1
A/V HOT
F2 10A 250VAC
K2 J39 K8 J50

F7 10A 250VAC

J4 J42
J1 J3
J8

J37 J72
J47 J61
J25 J31 X-P332 J7
BLK 2 3 AUX EXPANDER
3 K5
WHT J15 BOARD

J36
J12
J88
J62
J29 J40

J7
3

J6
GRN LIGHT K7 VAC W1
4 J53 J58 REMOTE
F4 3A SLO-BLOW J6
J111
EXPANDER

J45
J79
J54
J77
J75
J78
J17 J16

J110
J1 F1 30A
GND
J11
4 ON S1 AUX
J28 FRZ

*EXPANDER BOARD IS:

LOCATION DEVICE VOLTS MAX AMPS FROM TO SWITCHBANK S1 OFF SWITCHBANK S1 ON

J9 PUMP 1 240V 12A MAX J46 J72-GROUP 2 RED
SPLITTER OPTIONS: TEST MODE OFF A1 TEST MODE ON
J14 AUX 240V 12A MAX J18 J3-GROUP 2 TO DON’T ADD 1 HS PUMP W/HTR
WHITE S1 IN SETUPS 5, 11, 12 A2 ADD 1 HS PUMP WITH HEAT
J1 ON
AUX LINE 1 CONNECTION J19 J43 12A MAX S1 = PUMP 2 DON’T ADD 2 HS PUMPS W/HTR A3 ADD 2 HS PUMPS WITH HEAT
EXPANDER
J15 SPA LIGHT 12V 1A S3 = PUMP 3 DON’T ADD 4 HS PUMPS W/HTR A4 ADD 4 HS PUMPS WITH HEAT
J21 CIRC PUMP 120V* 2A MAX J20 J79-GROUP 4 GREEN
IN SETUPS 15, 16
SPECIAL AMPERAGE RULE A A5 SPECIAL AMPERAGE RULE A
J32 OZONE 1A S1 = PUMP 3 STORE SETTINGS** A6 MEMORY RESET**
CIRC AND OZONE LINE 1 CONNECTION J81 J59 BLACK S3 = FUSED ADAPTER
TO RED AC WHITE S2 1 MIN HTR COOLDOWN (ELEC) A7 5 MIN HTR COOLDOWN (GAS)
J33 TV / AV 120V 3A J38 J45-GROUP 4 (GROUP 2) 12A MAX NOT ASSIGNED A8 NOT ASSIGNED
SPLITTER IS UNUSED
J44 HEATER 240V 5.5 kW ON MAIN BOARD NOT ASSIGNED
(REMOVED) IN A9 NOT ASSIGNED
GREEN
SETUPS 1-4, 6-10, NOT ASSIGNED A10 NOT ASSIGNED
* FOR 240V CIRC PUMP AND OZONE, CONNECT J20 TO J42 (IN GROUP 2) 13, 14, 17, 18
‡ OPTIONAL BP2X-WIRE KIT PN 30893
** SWITCH # 6 SHOULD BE SET TO OFF UPON FINAL INSTALLATION.

SETUP # CIRC PUMP PUMP 1 PUMP 2 PUMP 3 BLOWER TEMP SCALE

1 NONE 2-SPEED 2-SPEED 2-SPEED NONE °F TO S2
2 NONE 2-SPEED 2-SPEED 1-SPEED NONE °F
3 NONE 2-SPEED 2-SPEED NONE 1-SPEED °F
4 NONE 2-SPEED 2-SPEED NONE NONE °F USE COPPER CONDUCTORS ONLY.
5‡ NONE 2-SPEED 1-SPEED 1-SPEED 1-SPEED °F EMPLOYER UNIQUEMENT DES CONDUCTEURS DE CUIVRE.
6 NONE 2-SPEED 1-SPEED 1-SPEED NONE °F
10A
#6 AWG MIN. WIRE = 90°
7 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED 2-SPEED NONE °F
8 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED 1-SPEED NONE °F FOR SUPPLY CONNECTIONS, USE CONDUCTORS SIZED ON THE BASIS OF
9 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED NONE 1-SPEED °F FUSED ADAPTER 60°C AMPACITY BUT RATED MINIMUM OF 90°C.
10 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED NONE NONE °F
11‡ PROGRAMMABLE FILTRATION + POLLING 2-SPEED 1-SPEED 1-SPEED 1-SPEED °F TORQUE RANGE FOR MAIN TERMINAL BLOCK (TB1):
12‡ PROGRAMMABLE FILTRATION + POLLING 1-SPEED 1-SPEED 1-SPEED 1-SPEED °F
BLOWER
27-30 IN. LBS. (31.1-34.5 kg cm)
SETUPS
13 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 1-SPEED 1-SPEED NONE °F
15 & 16 ONLY CONNECT ONLY TO CIRCUITS PROTECTED BY A CLASS A GFCI.
14 PROGRAMMABLE FILTRATION + POLLING 1-SPEED 1-SPEED 1-SPEED NONE °F
15‡ NONE 2-SPEED 2-SPEED 1-SPEED 1-SPEED °F SETUPS 15 AND 16 REQUIRE THE ADDITIONAL A DISCONNECTING MEANS MUST BE INSTALLED WITHIN SIGHT FROM
16‡ PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED 1-SPEED 1-SPEED °F FUSED ADAPTER FOR BLOWER OUTPUT
THE EQUIPMENT AND AT LEAST 5 FEET (1.52 M) FROM THE
17 PROGRAMMABLE FILTRATION + POLLING 1-SPEED 1-SPEED NONE 1-SPEED °F INSIDE WALLS OF THE POOL, SPA, OR HOT TUB.
18 NONE 2-SPEED 1-SPEED NONE 1-SPEED °F
TOTAL OUTPUT AMP DRAW NOT TO EXCEED MAX INPUT RATING OF SPA
PUMP 1 LOW TIMEOUT IS 15 MINUTES. USE EARTH GROUND CONNECTIONS AS INDICATED INSIDE THE SYSTEM ENCLOSURE
‡SETUPS 5, 11, 12, 15 AND 16 REQUIRE BP2X-WIRE KIT PN30893
INSTEAD OF
SETUP #1,
THIS SYSTEM IS
CONFIGURED IN BP2000G1 – PN 56377-01
SETUP #:
01-29-13 PART B

BP20MSSH – PN 56373
01-03-13

J25=HTR1 J21 24082_D

J26=HTR2 J32 J14
J9 J33 K9
J27=HTR3 K4 J13
J30=TEST
K6
J46 IR Receiver TP (MAIN) PANELS
J31=CE

J18

J20
J38 OR

J81
HTR J34 OR J35
SEL

PUMP 2

OZONE
RF Receiver

CIRC PUMP

PUMP 1
A/V HOT
F2 10A 250VAC
K2 J39 K8 J50

F7 10A 250VAC

J56
J57
J55
J59
J19 WiFi J5 (A1-A4)
J10 J43 J34 J35
F6 30A K12 MAIN MAIN
230V
Transceiver AUX OR
J60 J41 F8 30A J24 J34 OR J35 J8 (A5-A8)
115V 115V J5
J109 J108 J107 J91
1 T1 AUX
F3 0.3A SLO-BLOW LOCATION DEVICE VOLTS AMPS FROM TO FROM TO

J51
J52
J98
TB1
K1 J101 J1 ON RT 1 SPD 240V 12A W1 ON GROUP 2 J6 ON GROUP 3
1 J27
J23
J22 SERIAL EXPANDER MICROSILK® MAX EXPANDER J1 EXPANDER J53
K3
2 J26 J30
2 J49 J44 J48
RED EXPANDER

J4 J42
J1 J3
J8

J37 J72
J47 J61
J25 J31 X-P331 J7
BLK 2 3 AUX
3 K5
WHT J15

J36
J12
J88
J62
J29 J40

J7
3

J6
GRN LIGHT K7 VAC W1
4 J53 J58 REMOTE
F4 3A SLO-BLOW J6
J111 10
MICROSILK

J45
J79
J54
J77
J75
J78
J17 J16

J110
J1 F1 30A
GND
J11
4 ON S1 AUX
J28 FRZ

MICROSILK IS A REGISTERED TRADEMARK

OF JASON INTERNATIONAL

SENSOR A SENSOR B

5.5 kW HEATER

SWITCHBANK S1 OFF SWITCHBANK S1 ON

LOCATION DEVICE VOLTS MAX AMPS FROM TO TEST MODE OFF A1 TEST MODE ON
J9 2-SP PUMP 1 240V 12A MAX J46 J72-GROUP 2 PUMP 2 IS 2-SPEED IN SETUPS 1 & 4 DON’T ADD 1 HS PUMP W/HTR A2 ADD 1 HS PUMP WITH HEAT
J14 2-SP PUMP 2 240V 12A MAX J18 J3-GROUP 2 PUMP 2 IS 1-SPEED IN SETUPS 2 & 5 DON’T ADD 2 HS PUMPS W/HTR A3 ADD 2 HS PUMPS WITH HEAT
PUMP 2 LINE 1 CONNECTION J19 J10 PUMP 2 IS NOT USED IN SETUPS 3 & 6 DON’T ADD 4 HS PUMPS W/HTR A4 ADD 4 HS PUMPS WITH HEAT
J15 SPA LIGHT 12V 1A SPECIAL AMPERAGE RULE A A5 SPECIAL AMPERAGE RULE B
J21 CIRC PUMP 120V* 2A MAX J20 J79-GROUP 4 STORE SETTINGS* A6 MEMORY RESET*
J32 OZONE 1A NOT ASSIGNED A7 NOT ASSIGNED
CIRC AND OZONE LINE 1 CONNECTION J81 J59 NOT ASSIGNED A8 NOT ASSIGNED
J33 TV / AV 120V 3A J38 J78-GROUP 4 NOT ASSIGNED A9 NOT ASSIGNED
J44 HEATER 240V 5.5 kW NOT ASSIGNED A10 NOT ASSIGNED

* FOR 240V CIRC PUMP AND OZONE, CONNECT J20 TO J42 (IN GROUP 2) *SWITCH # 6 SHOULD BE SET TO OFF UPON FINAL INSTALLATION.

SETUP # CIRC PUMP PUMP 1 PUMP 2 MICROSILK® TEMP SCALE

1 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 2-SPEED 1-SPEED °F SYSTEM WILL BE IN
2 PROGRAMMABLE FILTRATION + POLLING 2-SPEED 1-SPEED 1-SPEED °F SETUP #1
3 PROGRAMMABLE FILTRATION + POLLING 2-SPEED NONE 1-SPEED °F
4 NONE 2-SPEED 2-SPEED 1-SPEED °F USE COPPER CONDUCTORS ONLY.
EMPLOYER UNIQUEMENT DES CONDUCTEURS DE CUIVRE.
5 NONE 2-SPEED 1-SPEED 1-SPEED °F
#6 AWG MIN. WIRE = 90°
6 NONE 2-SPEED NONE 1-SPEED °F
FOR SUPPLY CONNECTIONS, USE CONDUCTORS SIZED ON THE BASIS OF
60°C AMPACITY BUT RATED MINIMUM OF 90°C.

TORQUE RANGE FOR MAIN TERMINAL BLOCK (TB1):

PUMP 1 LOW TIMEOUT IS 15 MINUTES. 27-30 IN. LBS. (31.1-34.5 kg cm)
MICROSILK IS A REGISTERED TRADEMARK
OF JASON INTERNATIONAL CONNECT ONLY TO CIRCUITS PROTECTED BY A CLASS A GFCI.
INSTEAD OF
A DISCONNECTING MEANS MUST BE INSTALLED WITHIN SIGHT FROM
SETUP #1,
THE EQUIPMENT AND AT LEAST 5 FEET (1.52 M) FROM THE
THIS SYSTEM IS
INSIDE WALLS OF THE POOL, SPA, OR HOT TUB.
CONFIGURED IN
SETUP #:
TOTAL OUTPUT AMP DRAW NOT TO EXCEED MAX INPUT RATING OF SPA
USE EARTH GROUND CONNECTIONS AS INDICATED INSIDE THE SYSTEM ENCLOSURE

BP20MSSH – PN 56373
01-03-13 PART B

Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group.
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417, 834 b2,
4/22/13
Troubleshooting Using Resistance - Ohm’s Law
OHM’S LAW
The direct current ﬂowing in a conductor is directly proportional to the potential difference between its ends. It is usually
formulated as V=IR, where V is the potential difference, or voltage, I is the current, and R is the resistance of the conductor.

CONTINUITY

THERE ARE NO SERVICEABLE PARTS ON THE PCB,.

THE PREFERRED WAY TO CHECK FOR FUSE CONTINUITY IS WITH THE

FUSES REMOVED FORM THE CIRCUIT.

TESTING A FUSE: CHECK CONTINUITY A FUSE WITH THE A FUSE WITH THE
WITH THE FUSE REMOVED METER READING “GOOD” METER READING “BAD”

FUSES INSTALLED IN THE SYSTEM

0.3amp (part number 21581)
3amp (part number 20600)
10amp (part number 30122)
30amp (part number 30136)

TEST IS WITH POWER OFF

TROUBLESHOOTING HEATER RESISTANCE

Release tab

Locate the heater connector. Pull the connector straight out.

Disconnect the connector by depressing the tab.

ACCEPTABLE HEATER OHM (Ω) RANGES

Heater Type Ohms (Ω)

5.5 kW @ 240 V 9.42 Ω -11.52 Ω
4 kW @ 240 V 12.96 Ω -15.84 Ω
1 kW @ 120 V 12.96 Ω - 15.84 Ω

**Note: 1 kΩ = 1000 Ω :
kΩ may vary +/- 10% depending on the accuracy of
the meter used.

Place the meter probes on the heater terminals.

TEST IS WITH POWER OFF

TROUBLESHOOTING HEATER POSTS RESISTANCE TO HEATER HOUSING

VERIFY THAT THERE IS NO HEATER “LEAKAGE”

Release tab

Locate the heater connector. Pull the connector straight out.

Disconnect the connector by depressing the tab.

Measure resistance from a heater post to the Verify there is NO continuity from the heater post to
heater housing the ground/earth. On the resistance scale, the a digital
Verify there is NO continuity from the heater post meter should read OL (indicating inﬁnite resistance).
to the heater housing or heater current collector
connection. The meter reading shown is OL,
indicating inﬁnite resistance.

IMPORTANT!

BEFORE TESTING A SPA CONTROL SYSTEM FOR VOLTAGE OR

AMPERAGE, BE SURE OF THE FOLLOWING DANGERS:
HIGH AND LOW VOLTAGE CAN KILL.
QUALIFIED TECHNICIANS SHOULD BE PERFORMING THESE TESTS

WHEN TESTING VOLTAGE WHEN TESTING AMPERAGE

OBSERVE SAFETY AT ALL TIMES

CAUTION - TEST IS WITH POWER ON

VERIFYING INCOMING VOLTAGE AT THE TERMINAL BLOCK (240V SYSTEM)

BP2000 SHOWN (BP500 SYSTEM IS SIMILAR)

Red to Black Wires = 240V White to Red Wires = 120V

White to Black Wires = 120V

CAUTION - TEST IS WITH POWER ON

THERE ARE THREE 30A PUMP FUSES IN THE BP2000G1 SPA CONTROL SYSTEM.
F6 AND F8 ARE ON THE MAIN BOARD. F1 IS LOCATED ON THE EXPANDER BOARD.

TEST THE VOLTAGE FROM THE TEST THE VOLTAGE FROM THE
LEFT SIDE OF THE FUSE RIGHT SIDE OF THE FUSE

F6 TO TB1 240V on each side

RED indicates a good fuse

240V on one side and

0V on the other side
indicates a bad fuse

Then continue
measuring the other
two fuses: F8, F1

F6
F8
F1
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417, 834 b2,
42211B Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group. 37
Testing Heater Voltage - All BP Systems

CAUTION - TEST IS WITH POWER ON. AVOID TOUCHING THE HEATER ASSEMBLY
WHILE PERFORMING THIS TEST.

THE HEATER IS ATTACHED TO GROUND.

Testing at the heater terminal verifies that Many people use probes to test live heater voltages
there is not a broken line to the heater. It from TB1 to a heater post, or across both posts.
may also indicate problems that may not
be apparent visually, such as corrosion or DON'T.
a damaged heater terminal post.
There is danger in measuring voltages across
However, before you do test, read on... heater posts. Some of the common problems in
testing spa systems are that:
1. The area is often tight and confined.
2. The area is often not well lit.
3. Spa control systems are usually placed at near
ground level, which makes measuring with
meter probes awkward or difficult. The probes
may have a tendency to slip or not touch the
designated point of test. If a probe slips and
simultaneously contacts a hot (240V) post and
ground, severe arcing will occur. DEATH OR
SEVERE INJURY CAN OCCUR.
(continued on next page)

WRONG!
DO NOT MEASURE
ACROSS HEATER TERMINALS

Equipment needed:
UÊ Insulated clamps for your voltmeter probes

Suggested attire:
UÊ Safety glasses
UÊ Rubber gloves (when measuring live electrical wires)

1. Turn the power OFF to the spa control system.

2. Set voltmeter for AC high voltage reading. Set
clamps onto terminals securely. Be sure that both
insulated boots fully cover the clamps. Be sure that
both clamps are not touching each other and that
they are not making contact with anything below
the insulating material on the terminal. (See photo
below.)
3. Turn on power to the spa. Do not disturb the voltmeter
or clamps until the power is turned off. Be sure that both clamps are not making
4. With the system operating and the panel display set contact with anything below the insulating
for the need for heat, verify the voltage at the heater material on the terminal (arrows).
posts. On a 240V system, the reading will be near Note: Black boot removed below to show
240V. (Allow for +/- 10% variance.) detail.
5. When finished with testing, turn the power off before
removing the clamps from the terminal posts.

Due to the design of the BP500, the upper Logic board must be
moved out of the way to test most of the power board fuses.

To gain access to the power board:

1. Power down the system.
2. Remove the sensor wires from the logic board. Be sure to
depress the release tab on the sensor connector. Do not pull
on the wire.
3. Remove the four corner retaining screws.
4. Place the Logic board out of the way of any metal or points
of system voltage or grounding areas once the system is
powered up.
Note: One consideration to isolate the logic board from the
metal chassis is to place a non-conductive material separating
the components (below).
Sensor Location BP500, on Logic Board
Also, if you must move the components around for testing, add
or remove sensors or wires, take a few moments to power down
the system.

Depress sensor tab

when removing

For safety, an antistatic bag, a piece of card-

board (as shown here), or any other insula-
tor should be used to separate the chassis
ground from the logic board.

The Logic board must not be in contact with

any hot spots, chassis ground, or floor of the
spa area when the system is powered up for
testing. Be especially careful if the surround-
ing floor area is wet.

CAUTION - TEST IS WITH POWER ON

PLACE CLAMP AROUND ONE HEATER WIRE, AND THEN THE OTHER WIRE.

AMPERAGE HEATER TEST BP500 AMPERAGE HEATER TEST BP2000G1

ACCEPTABLE HEATER AMPERAGE DRAW RANGES

Heater Type 120V Amp Draw 240V Amp Draw
5.5 kW @ 240 V 10.42 A - 12.74 A 20.83 A - 25.48 A
4 kW @ 240 V 7.58 A - 9.26 A 15.15 A -18.52 A
1 kW @ 120 V 7.58 A - 9.26 A -

TESTING LOW SPEED AND HIGH SPEED AT THE AMP CONNECTOR

CAUTION - TEST IS WITH POWER ON

Board Connector Key

Ground
Neutral (Common)
Typically Line voltage for 2-speed pumps
Typically Line voltage

Note flat sides in connector

WITH THE PUMP LOW SPEED ON,

TAKE A VOLTAGE READING AT THE
AMP RECEPTACLE ON THE PCB

THIS WOULD TYPICALLY SHOW LOW

SPEED VOLTAGE FOR PUMP ONE. (240V)

WITH THE PUMP HIGH SPEED ON,

TAKE A VOLTAGE READING AT THE
AMP RECEPTACLE ON THE PCB

THIS WOULD TYPICALLY SHOW HIGH

SPEED VOLTAGE FOR PUMP ONE. (240V)

Note: These are typical settings only.

Voltages may be different depending
on the conﬁguration that the system is
set to. See the system's Tech Sheet for
complete information.

PUMP 1 AMP CORD

1. Begin the diagnosis with the power off. Check sensor

wires for cracks or damage that may indicate the
presence of a rodent.

2. Inspect the connections of both sensors on the circuit

board. The plugs must be clean.

3. If the sensors are not totally failing but are showing

excessive (2° F/1.0 °C or more) difference between the Depress tab
two sensors when not heating (a possible cause of when removing
Sn/SnS/SENSOR SYNC, HL/HFL/HTR FLOW LOW, and
LF/LOW/FLOW/messages), do the following:
UÊ Note which sensor is reading consistently higher
(A vs B or T vs H).

4. Unplug the two sensors from the circuit board and

exchange their positions (i.e., plug the one that was in
the “Sen. A” jack into the “Sen. B” jack and vice versa).
Note: When removing a sensor wire from the board,
depress the tab. Do not pull on the wire.

5. Press a panel button if any "stray" faults appeared

during the process. (Stray faults are normal when
sensors are unplugged then plugged back in while the
system is running.)

6. Within a minute or so, see if the same or other sensor is

now reading consistently higher:
UÊ If the same sensor (A vs B or T vs H) is reading higher
after the sensor interchange, the problem is on the
circuit board. Replace the circuit board.
UÊ If the opposite sensor is now reading higher, the
problem is with the sensor(s). Replace the sensor set.
*If you wait more than 2 minutes after plugging the
sensors back in, heating may start (even outside a ﬁlter
in Economy or Sleep mode) due to a stray Cd/CLd/COLD
WATER condition usually detected when sensors are
being plugged in while the system is running.

TEMPERATURE SENSORS LOCATION

(WIRES REMOVED)

7. If there is a message indicating an open or faulty sensor: TESTING SENSOR PINS

UÊ Unplug the sensor set (but leave the original sensors in the
heater) and plug in the test sensor set. Put both sensors ALWAYS TURN THE POWER OFF
into the same cup of warm water (ideally above the set WHEN PLUGGING AND UNPLUGGING!
temperature, so the spa won't try to heat during this test, as
there is no heater protection during this test) and verify that Sensor Pins: At times, a protective coating may on
they read the same temperature (within 1°F/0.5°C). accident coat the sensor pins during manufacturing.
Those pins may need to be scraped and the sensors
UÊ If the problem is solved, replace the sensor set. If the plugged back in.
problem is not solved, do not replace the sensor set.
UÊ Plug in the original sensor set to verify that there is not a Tip: If one sensor (A or B) seems to be having problems,
connection problem. swap the cables of sensor A with sensor B.
UÊ If the problem continues after following the above steps, If the problem stays with the same sensor (according to
then replace the circuit board. topside messages) it's a board problem; if the problem
moves to the other sensor it's a sensor problem.

M-7 Replacement Sensor

M-7 REPLACEMENT SENSOR

HEATER
METAL
TUBE

NUT
STAINLESS WASHER
ORING
SENSOR

SENSOR HOUSING MOUNT

(Sample Board Shown )

HOW TO REPLACE A SYSTEM CIRCUIT BOARD

UÊ Check all jumpers and dip switch positions on the new
IMPORTANT!
board. Make sure they are in the same position as the
BE SURE TO TURN THE POWER OFF BEFORE REPLACING
old board.
ANY COMPONENT, ESPECIALLY A CIRCUIT BOARD.
UÊ If plastic stand-offs are used, make sure the new board
snaps in place on the plastic stand-offs.
IMPORTANT! UÊ Install all screws which mount the board to the
DO NOT REMOVE AND REPLACE THE CIRCUIT BOARD system enclosure.
UNLESS THE FAULT HAS POSITIVELY BEEN DETERMINED UÊ Reconnect all wires and slip-on connectors.
TO BE THE CIRCUIT BOARD. UÊ Restore power to the spa at the main breaker.
UÊ Test to make sure all functions work correctly.
HOW TO REMOVE A SYSTEM CIRCUIT BOARD
NOTE: Before you begin, labeling all wires to be removed may COMPATIBILITY ON DUAL BOARD CONTROL
help speed up reinstallation. The wiring diagram should always SYSTEMS
be used to ensure proper wire placement. Systems such as the BP500 and BP1500 have two boards: a
UÊ Shut OFF line power to the spa at the main circuit breaker power board and a smaller logic board. If one board is found to
panel. Do not attempt to service a spa without shutting off be defective and is replaced with a newer revision board, it will
the power. Serious injury or damage may result. still be compatible with the other, older system board.
UÊ Disconnect all wires and slip-on connectors as necessary to
remove the board.
UÊ Remove all the screws which mount the board to the
system enclosure.
UÊ If plastic stand-offs are used, remove the board from the
plastic stand-offs by gently squeezing the locking ﬂange on
each stand-off with a pair of pliers. The board should now
be free and can be removed from the system box.

BP2600 Board
shown as a sample
bare board.

All BP systems have the capability for Test Mode. Test Mode is OTHER TEST MODE FEATURES:
used when changing setup configurations through the panel,
which also means that wiring changes may be necessary. (See A/B TEMPS (A/B SENSOR TEMPERATURES)
the specific spa control system Tech Sheet for more details.) When this is set to On, the temperature display will alternate to
Note: Although Test Mode allows access to certain utility fea- display temperature from Sensor A and Sensor B in the heater.
tures, most Utilities are available without entering Test Mode.
FALT LOG (FAULT LOG)
A/B Sensor Temperatures and Fault Log information are present-
The Fault Log is a record of the last 24 faults that can be
ed here since they appear on the Test menu screen (see below).
reviewed by a service tech.
DANGER! HIGH VOLTAGE WILL BE ACCESSIBLE!
SERVICE TECHNICIAN ONLY! DEMO (DEMO MODE)
Demo Mode is not always enabled, so it may not appear. This
TEST MENU ACCESS (S1, SWITCH 1 ON) is designed to operate several devices in a sequence in order to
demonstrate the various features of a particular hot tub.
SOFTWARE SETUPS
Under the TEST Menu, the Setup screen will allow changing the TIME OUTS
Setup from 1 to any number established by the manufacturer. Used only by the manufacturer for specific tests.
Changing the Setup may require wiring changes as well.
1. While the system is running, move DIP Switch 1 (on S1 on TEMP LIMIT
the Main circuit board) to ON. Used only by the manufacturer for specific tests.
2. The system will enter Test Mode. On the home screen VIEWING CONFIGURATION SETTINGS
(below) will appear the word TEST. There are times when a technician may want to view the con-
3. Change the setup to the desired setup configuration number figuration settings (or, config. setup) before working on a system.
(depending on DIP switch or wires changes, if any). View the configurations in the following way:
(Test Mode On) Test > Setup TP900/TP800 panels: System Information > Current Setup
4. Moving DIP Switch 1 to OFF will exit Test Mode TP600/TP400 panels: UTIL > INFO > SETP (Standard Menus)
The Control System is in Test Mode if 102˚T appears. TP600/TP400 panels with Simplified Menus can only access
(In this case °F or °C is replaced by °T.) the configuration setup when in test mode.
Note: In the event that a panel stops operating, a good working
panel plugged into the system will reveal the config. settings as
they are held in memory.

ON
1

Test
102°F High Range
Setup 1 `
10 Set: 104°F Spa Back
A/B Temps Off
8:32 PM Shortcuts
S1 Fault Log `
Ozone Settings Timeouts Normal
Filter 1 Test `
Temp Limit Yes

Ready in Rest Mode

Heating

READ AND UNDERSTAND THESE INSTRUCTIONS BEFORE BEGINNING THIS PROCESS.

Know the Setup Number you want before you power up the spa and wait to power up the spa until you’re ready to change the
Setup Number.
The system must be in Test Mode, so move Switch 1 to the ON position. The Test Menu will then be available.
Power up the spa, and press any button once to Link the panel. (Note: Switch 1 can be moved to the ON position immediately
after power-up, if preferred - Danger! High Voltage will be present!)
You will have 1 minute to complete the setup change after you manually exit Priming Mode. (Once familiar with the process, the
Setup change should take less than 15 seconds.)

As soon as Switch #1 is placed

in the ON position,
J28 AUX FRZ
The temperature will show
“T” after it instead of F or C, J29 VAC
indicating the System is J17 6
in Test Mode
J16
1
S1
ON

When the panel displays RUN PMPS PURG AIR, press any Temperature button ONCE to exit Priming Mode.
You should see “---T” where the T indicates the system is in Test Mode.

READY RANGE

Continued on Next Page.

Again, You will have 1 minute to complete the setup change after you manually exit Priming Mode.

Immediately after exiting Priming Mode, press this sequence of buttons: Warm*, Light, Warm, Warm, Warm, Warm. Continue
to press Warm until the display shows the Setup Number (S-01, S-02, etc.) you want to switch to. When the correct setup
number is showing, press Light once, and the system will reset, using the newly-selected Setup from that point on.

Move DIP Switch 1 to the OFF position to take the spa out of Test Mode. °F or °C will replace °T.

Using a permanent marker, write the Setup number on the Setup label mounted inside the system lid (right). This is very
important to any service person in the future who may need to replace a circuit board or system and needs to
change the Setup on a replacement part while in the field. THIS SYSTEM IS
CONFIGURED AS
SETUP #

NOTE: Changing the Setup may require wiring changes as well - refer to the wiring diagram or wiring diagram
addendum.
Key
Indicates Flashing or Changing Segment
Indicates Alternating or Progressive Message - every 1/2 second
A temperature button, used for “Action”
Light or dedicated “Choose” button, depending on control panel configuration

Waiting time - varies depending on function

Main Screen

While the Set Temperature is The System will reset and go into Priming Mode if the Light Button
still flashing, press Light is pressed while anything other than the current setup is flashing.
READY RANGE FLTR1 SET RANGE
TEST will now appear in If there is no change to the Setup Number (S-01, S-02, etc.),
the LCD first. the display returns to the SETP screen.

Several Setups can

exist in in this string
SET SET SET
A dash (--) indicates the current Setup.

When set to ON, Panel will display

alternate readings from
Senor A and Sensor B
SET SET
on Main Screen

Displays Fault Log

or
Approx.
SET SET SET SET SET
5 sec.

or
Approx.
SET SET SET SET 5 sec.

Main Screen

READY RANGE FLTR1

*If the Control Panel does not have a Warm (Up) button, but rather a single Temp button, use the Temp button in place of the Warm
button in the instruction above. (The flow chart assumes a single Temperature Button.)

TEST MENU ACCESS (S1, SWITCH 1 ON) SERVICE TECHNICIAN ONLY.

DANGER! HIGH VOLTAGE WILL BE ACCESSIBLE! SERVICE TECHNICIAN ONLY!

While the system is running, move DIP Switch 1 (on S1 on the Main circuit board) to ON.
The system will enter Test Mode.
Moving DIP Switch 1 to OFF will exit Test Mode.

SOFTWARE SETUPS (BP2500)

Under the TEST Menu, the Setup screen will allow changing the Setup from 1 to any number established by the
manufacturer. Changing the Setup may require wiring changes as well.
ON
1

102°F High Range

10
S1
Set: 104°F Spa
8:32 PM Shortcuts
Ozone Settings
Filter 1 Test `

Ready in Rest Mode

Heating

Test
Setup 1 `
Back
A/B Temps Off
Fault Log `
Timeouts Normal
Temp Limit Yes

Note: Be careful when removing a heater assembly from

a spa plumbing system. Water may splash out under
pressure.
Water under pressure in the plumbing may splash out, and onto
the system’s electronic board. Do not remove the system door
until the water has been drained from the heater assembly
housed in the system.

1. Turn off the main power.

2. Close off the slice valves (or, ball valves) adjacent to the
heater assembly.

3. Once the valves are closed, slowly crack the heater

assembly end tubes until water ﬂows out. If the connectors
are on too tight, it may be necessary to loosen the Phillips
screws that hold the connectors together. Once the water
Remove both nuts that secure
has been drained, continue.
the element in place.
Locking nuts are in the same
location on other BP models

4. Remove the system door cover.

5. Remove the nuts securing the heater wires to the heater

assembly’s terminal connectors. Be sure to use a
supporting end wrench on the lower nut. (Upper nut is
3/8"; lower nut is 1/4".) If a lower end wrench is not used to
hold the terminal in a ﬁxed position when removing and
installing the upper nut, excessive torque will transfer
to the terminal connector. The result will most likely be a
Avoid damaging the post. Use an end damaged terminal.
wrench on the lower nut to reinforce the
post when removing the upper nut. 6. Remove the heating assembly sensor wires and replace if
necessary.

7. Remove both 3/8" nuts that secure the element in place.

8. Remove the heater assembly.

9. Reverse the procedure to reinstall the heater assembly.

Note: Installation of the heater terminal nut is 30 - 35 in lbs.

torque.

SPA STATUS NAVIGATION

Important information about spa operation can be seen quickly Navigating the entire menu structure is done with the 5 buttons
from the Main Screen. The most important features, including on the control panel.
Set Temperature adjustment, can be accessed from this screen. When a text item changes to white during navigation, that indi-
cates the item is selected for action.
The actual water temperature can be seen in large text and the Operating or changing a selected item is generally done with the
desired, or Set Temperature, can be selected and adjusted. center or “Select” button.

Time-of-day, Ozone operation and Filter Operation status is avail- The only item that can be changed on the left side of the Main
able, along with other messages and alerts Screen is the Set Temperature. Press the Left Arrow button to
. change the Set Temperature number to white. The Set Tem-
High Temperature Range vs. Low Temperature Range is indicated perature can then be adjusted with the up and down buttons.
in the upper right corner Pressing the Select button or the Right Arrow button will save
. the new set temperature.
The Jets Icon in the center will spin on a TP900 if any pump is
running and changes color when the heater is on. (The icon does On the right side of the screen, the menu selections can be
not spin on a TP800, but still indicates pump and heater function) selected with the Up and Down Buttons. Use the Select Button
to choose an item. Selecting one of these items will change to a
A Lock icon is visible if the panel or settings are locked. different screen with additional controls.

The Menu choices on the right can be selected and the screen PRESS-AND-HOLD
will change to show more detailed controls or programming If an Up or Down button is pressed and held when the Set
functions. Temperature is selected, the temperature will continue to change
until the button is released, or the Temperature Range limits are
reached.
Water Temperature Temperature Range
MESSAGES
Desired Temperature Pump and Heat At the bottom of the screen, messages may appear at various
times. Some of these messages must be dismissed by the user.
Status

102°F High Range

Set: 104°F Spa

8:32 PM Shortcuts
Ozone Settings
Filter 1

Ready in Rest Mode

Heating

Messages Menus

Lock Indicator
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417, 834 b2,
42211B Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group. 51
TP800, TP900 Priming Mode Start-up Sequence

PREPARATION AND FILLING PRIMING THE PUMPS

Fill the spa to its correct operating level. Be sure to open all As soon as the Priming Mode screen appears on the panel,
valves and jets in the plumbing system before filling to allow select the “Jets 1” button once to start Pump 1 in low-speed and
as much air as possible to escape from the plumbing and the then again to switch to high-speed. Also, select the other pumps,
control system during the filling process. to turn them on. The pumps should be running in high-speed to
After turning the power on at the main power panel, the top-side facilitate priming. If the pumps have not primed after 2 minutes,
panel will display a splash, or startup screen. and water is not flowing from the jets in the spa, do not allow
the pumps to continue to run. Turn off the pumps and repeat the
process.

Note: Turning the power off and back on again will initiate a
Exit Jets 1 Jets 2 Jets 3 Circ
new pump priming session. Sometimes momentarily turning the
pump off and on will help it to prime. Do not do this more than
5 times. If the pump(s) will not prime, shut off the power to the
spa.

Important: A pump should not be allowed to run without prim-

ing for more than 2 minutes. Under NO circumstances should a
Priming Mode pump be allowed to run without priming beyond the end of the
4-5 minute priming mode. Doing so may cause damage to the
pump and cause the system to energize the heater and go into
PRIMING MODE – an overheat condition.
After the initial start-up sequence, the control will enter Priming
Mode and display a Priming Mode screen. Only pump icons ap- EXITING PRIMING MODE
pear on the priming mode screen. The system will automatically You can manually exit Priming Mode by navigating to the “Back”
return to normal heating and filtering at the end of the priming button on the Priming Mode Screen. Note that if you do not
mode, which lasts 4-5 minutes. manually exit the priming mode as described above, the priming
mode will be automatically terminated after 4-5 minutes. Be sure
During the priming mode, the heater is disabled to allow the that the pump(s) have been primed by this time.
priming process to be completed without the possibility of ener- Once the system has exited Priming Mode, the top-side panel
gizing the heater under low-flow or no-flow conditions. Nothing will display the Main Screen, but the display will not show the
comes on automatically, but the pump(s) can be energized by temperature yet, as shown below. This is because the system
selecting the “Jet” buttons. requires approximately 1 minute of water flowing through the
heater to determine the water temperature and display it.
If the spa has a Circ Pump, it can be turned on and off by press-
ing the “Circ Pump” button during Priming Mode. In addition, if
the spa has a Circ Pump, it can be activated by pressing the dedi-
cated “Light” button during Priming Mode when using a TP800. – – –°F – – –°C
Manually exit Priming Mode by pressing the “Exit” Button.
UÊ M0[XX] numbers are Message Codes.
UÊ A message with an asterisk [*] can be reset from the
topside panel.

BE SURE TO SET THE TIME-OF-DAY If your system is equipped with a circ pump, it may be configured
Setting the time-of-day is important for determining filtration to work in one of three different ways:
times and other background features. “Set Time” will appear on 1. The circ pump operates continuously (24 hours) with the
the display if no time-of-day is set in the memory. exception of turning off for 30 minutes at a time when the
water temperature reaches 3°F (1.5°C) above the set tem-
On the Settings Screen, select the Time-of-Day line. On the Time- perature (most likely to happen in very hot climates).
of-Day screen, simply navigate right and left to select the Hour, 2. The circ pump stays on continuously, regardless of water
Minutes, AM/PM and 12/24 Hour segments. Use the Up and temperature.
Down Buttons to make changes. 3. A programmable circ pump will come on when the system
is checking temperature (polling), during filter cycles, during
SAVING SETTINGS freeze conditions, or when another pump is on.
The Time-of-Day screen is a simple, editable screen that illus- UÊ The specific Circulation Mode that is used has been deter-
trates a feature of the control that applies to all other editable mined by the Manufacturer and cannot be changed in the
screens as well. field.
UÊ Other device options may be available, like Blower, Light,
When changes are made, the icon to go “Back” changes to Mist, etc.
“Save” and a new icon for “Cancel” appears under the Save icon.
Navigating to the left will highlight the Save icon, and navigat- FILTRATION AND OZONE
ing down from there will allow the user to cancel the pending On non-circ systems, Pump 1 low and the ozone generator will
change. Pressing the “Select” button will save or cancel the run during filtration. On circ systems, the ozone will generally run
changes and go back to the previous screen. with the circ pump, but can be limited to filtration cycles.
NOTE: If power is interrupted to the system, Time-of-Day will be The system is factory-programmed with one filter cycle that will
maintained for several days. run in the evening (assuming the time-of-day is properly set)
when energy rates are often lower. The filter time and duration
PUMPS are programmable.
On the Spa Screen, select a “Jets” button once to turn the pump
on or off, and to shift between low- and high-speeds if equipped. A second filter cycle can be enabled as needed.
If left running, the pump will turn off after a time-out period. The At the start of each filter cycle, the water devices like blower,
pump 1 low-speed will time out after 30 minutes. The high-speed mist device (if these exist) and other pumps will run briefly to
will time-out after 15 minutes. purge the plumbing to maintain good water quality.

On non-circ systems, the low-speed of pump 1 runs when the FREEZE PROTECTION
blower or any other pump is on. If the spa is in Ready Mode, If the temperature sensors within the heater detect a low
Pump 1 low may also activate for at least 1 minute every 30 enough temperature, then the water devices automatically
minutes to detect the spa temperature (polling) and then to heat activate to provide freeze protection. The water devices will run
to the set temperature if needed. When the low-speed turns on either continuously or periodically depending on conditions.
automatically, it cannot be deactivated from the panel, however
the high speed may be started. In colder climates, an optional additional freeze sensor may
be added to protect against freeze conditions that may not be
CIRCULATION PUMP MODES sensed by the standard sensors. Auxiliary freeze sensor pro-
Some spas may be manufactured with Circ Pump settings that tection acts similarly except with the temperature thresholds
allow programming filtration cycle duration. Some circ Modes determined by the switch. See your dealer for details.
are pre-programmed to operate 24 hours a day and are not
programmable.

CLEANUP CYCLE (OPTIONAL)

Filter Cycles
When a pump or blower is turned on by a button press, a clean-
up cycle begins 30 minutes after the pump or blower is turned Filter Cycle 1
off or times out. The pump and the ozone generator will run for Back Starts at 12:00 AM
30 minutes or more, depending on the system. On some systems, Runs 0 HR 0 Min
you can change this setting. (See the Preferences section.) Ends at 12:00 AM
MAIN FILTRATION Filter Cycle 2 No
Using the same navigation and adjustment as Setting the Time, Starts at 12:00 AM
Filter Cycles are set using a start time and a duration. Each set- Runs 0 HR 0 Min
ting can be adjusted in 15-minute increments. The panel calcu- Ends at 12:00 AM
lates the end time and displays it automatically.

FILTER CYCLE 2 - OPTIONAL FILTRATION

Filter Cycle 2 is OFF by default. Filter Cycles
Simply navigate to the Filter Cycle 2 line by pressing the Right
Navigation Button, and when “NO” is highlighted, press Up or Filter Cycle 1
Back Starts at 6:15 AM
Down to toggle Filter Cycle 2 on and off. When Filter Cycle 2 is
ON, it can be adjusted in the same manner as Filter Cycle 1 by Runs 3 HR 0 Min
navigating to the right. Ends at 9: 15 AM
Cancel Filter Cycle 2 No
It is possible to overlap Filter Cycle 1 and Filter Cycle 2, which Starts at 12:00 AM
will shorten overall filtration by the overlap amount. Runs 0 HR 0 Min
PURGE CYCLES Ends at 12:00 AM
In order to maintain sanitary conditions, as well as protect
against freezing, secondary water devices will purge water from
their respective plumbing by running briefly at the beginning of
each filter cycle.

If the Filter Cycle 1 duration is set for 24 hours, enabling Filter

Cycle 2 will initiate a purge when Filter Cycle 2 is programmed
to begin..

HOLD MODE - M037*

Hold Mode is used to disable the pumps during service functions
like cleaning or replacing the filter. Hold Mode will last for 1 hour
unless the mode is exited manually. If spa service will require
more than an hour, it may be best to simply shut down power to
the spa.

RESTRICTING OPERATION (LOCKING THE PANEL)

Lock
Main Screen > Settings > Lock
Settings OFF UÊ The control can be restricted to prevent unwanted use or
Back Panel OFF
temperature adjustments.
UÊ Locking the Panel prevents the controller from being used,
but all automatic functions are still active.
UÊ Locking the Settings allows Jets and other features to be
used, but the Set Temperature and other programmed set-
tings cannot be adjusted.
UÊ Settings Lock allows access to a reduced selection of menu
items. These include Set Temperature, Invert, Lock, Utili-
ties, Information and Fault Log. They can be seen, but not
changed or edited.

UNLOCKING THE PANEL

Main Screen > Unlock > [Right] > [Select] > [Select] > [Down]
100°F High Range
A: 99 B:100 UÊ Unlocking the panel is accomplished from within the Lock
Screen. The Unlock Sequence is the same for both Panel
Set: 104°F Unlock
10:00 PM Lock and Settings Lock. However, the Panel must be un-
Ozone locked before the Settings is unlocked.
Filter 1 UÊ NOTE: When inside the Lock Screen, be sure that “Settings”
or “Panel” is highlighted and not “Back” before using the key
sequence below.
Ready Mode
Check Filter

Lock
Settings OFF
Back Panel ON

SYSTEM INFORMATION HEATER RELATED MESSAGES

The System Information Menu displays various settings and
identification of the particular system. As each item in the menu THE WATER FLOW IS LOW – M016
is highlighted, the detail for that item is displayed at the bottom There may not be enough water flow through the heater to carry
of the screen. the heat away from the heating element. Heater start up will
begin again after about 1 min. See “Flow Related Checks” below.
SOFTWARE ID: (SSID)
Displays the software ID number for the System. THE WATER FLOW HAS FAILED* – M017
There is not enough water flow through the heater to carry the
heat away from the heating element and the heater has been
System Information
disabled. See “Flow Related Checks” below. After the problem
Software ID (SSID) has been resolved, you must press any button to reset and begin
Back System Model heater start up.
Current Setup
THE HEATER MAY BE DRY* – M028
Configuration Signature
Possible dry heater, or not enough water in the heater to start
Heater Voltage
it. The spa is shut down for 15 min. Press any button to reset the
Heater Type
heater start-up. See “Flow Related Checks” below.
Software ID (SSID):
M100_101 V0.6 THE HEATER IS DRY* – M027
There is not enough water in the heater to start it. The spa
is shut down. After the problem has been resolved, you must
SYSTEM MODEL
clear the message to restart heater start up. See “Flow Related
Displays the Model Number of the System.
Checks” below.
CURRENT SETUP
THE HEATER IS TOO HOT* – M030
Displays the currently selected Configuration Setup Number.
One of the water temp sensors has detected 118°f (47.8°C) in the
CONFIGURATION SIGNATURE heater and the spa is shut down. You must clear the message
Displays the checksum for the system configuration file. when water is below 108°f (42.2°C). See “Flow Related Checks”
below.
HEATER VOLTAGE (FEATURE NOT USED ON CE
RATED SYSTEMS.) FLOW-RELATED CHECKS
Displays the operating voltage configured for the heater. Check for low water level, suction flow restrictions, closed
valves, trapped air, too many closed jets and pump prime.
HEATER WATTAGE AS CONFIGURED IN SOFTWARE
(CE SYSTEMS ONLY) Note: On some systems, even when spa is shut down by an error
Displays a heater kilowatt rating as programmed into the control condition, some equipment may occasionally turn on to * or if
system software (1-3 or 3-6). freeze protection is needed.

HEATER TYPE
Displays a heater type ID number.

DIP SWITCH SETTINGS

Displays a number that represents the DIP switch positions of S1
on the main circuit board.

PANEL VERSION
Displays a number of the software in the topside control panel.

DRAIN MODE
System Hold
Main Screen > Settings > Hold > Drain
Drain Off
Exit
Some spas have a special feature that allows Pump 1 to be
employed when draining the water.
When available, this feature is a component of Hold mode.

UTILITIES MENU
Main Screen > Settings > Utilities
Holding for 0:58 The Utilities Menu contains the following:

A/B TEMPS
When this is set to On, the temperature display will alternate to
Utilities display temperature from Sensor A and Sensor B in the heater.

Back
A/B Temps Off DEMO MODE
Demo Mode Off Main Screen > Settings > Utilities > Demo Mode
Fault Log
GFCI Test Demo mode is not always enabled, so it may not appear. This is
designed to operate several devices in a sequence in order to
demonstrate the various features of a particular hot tub.

FAULT LOG: TP800, TP900

Main Screen >Settings > Utilities > Fault Log
The Fault Log is a record of the last 24 faults that can be re-
viewed by a service tech.
Utilities
GFCI TEST (FEATURE NOT AVAILABLE ON CE RATED
Back Demo Mode Off SYSTEMS.)
Fault Log GFCI Test is not always enabled, so it may not appear. This
GFCI Test screen allows the GFCI to be tested manually from the panel and
can be used to reset the automatic test feature. If the GFCI Test
Feature is reset, the device will trip within 7 days.

Fault Log
Entry 2
Back
Message Code 19
1 Days Ago 2:21PM
Rest Mode
High Range
Set Temp 104°F
Sensors: A: 100 B: 96
Message:
Sensors are out of sync

THE GROUND FAULT CIRCUIT INTERRUPTER (GFCI)

Settings The Ground Fault Circuit Interrupter (GFCI) or Residual Current
Light Cycle Detector (RCD) is an important safety device and is required
Back Invert Panel Normal equipment on a hot tub installation. (The GFCI Test Feature is
Lock not available on CE rated systems.)
Hold
Utilities USED FOR VERIFYING A PROPER INSTALLATION
Preferences Your spa may be equipped with a GFCI Protection feature. If your
Information spa has this feature enabled by the manufacturer, the GFCI Trip
Test must occur to allow proper spa function.

Within 1 to 7 days after startup, the spa will trip the GFCI to test
it. (The number of days is factory programmed.) The GFCI must
Utilities be reset once it has tripped. After passing the GFCI Trip Test,
any subsequent GFCI trips will indicate a ground fault or other
Back
A/B Temps Off unsafe condition and the power to the spa must be shut off until
Demo Mode Off a service person can correct the problem.
Fault Log
GFCI Test FORCING THE GFCI TRIP TEST
The installer can cause the GFCI Trip Test to occur sooner by
initiating it using the above menu.

The GFCI should trip within several seconds and the spa should
shut down. If it does not, shut down the power and have a quali-
fied person verify that the GFCI breaker is installed and that the
circuit and spa are wired correctly. Verify the function of the GFCI
GFCI Status - Passed with its own test button. Restore power to the spa and repeat
Test the GFCI Trip Test.
Back Reset
Once the GFCI is tripped by the test, reset the GFCI and the spa
will operate normally from that point. You can verify a successful
test by navigating to the above menu. PASS should appear after
a temp button is pressed from the GFCI Screen.
WARNING:
UÊ The end-user must be told to expect this one-time test to
occur and how to properly reset the GFCI.
UÊ If freezing conditions exist, the GFCI should be reset imme-
diately or spa damage could result.

CE PRODUCT:
UÊ CE registered systems do not have an RCD Test Feature due
to the nature of the electrical service.
UÊ Some UL registered systems do not have the GFCI Test
Feature activated.
UÊ The end-user must be trained how to properly test and reset
the RCD.

MOST MESSAGES AND ALERTS WILL APPEAR AT COMMUNICATIONS ERROR

THE BOTTOM OF THE NORMALLY USED SCREENS. The control panel is not receiving communication from the
System.
Several alerts and messages may be displayed in a sequence.
Some messages can be reset from the panel. Messages that TEST SOFTWARE INSTALLED
can be reset will appear with a “right arrow” at the end of the The Control System is operating with test software.
message. This message can be selected by navigating to it at
°F OR °C IS REPLACED BY °T
pressing the Select button.
The Control System is in Test Mode.

PROGRAM MEMORY FAILURE* – M022

At Power-Up, the system has failed the Program Checksum Test.
Clean the filter ` This indicates a problem with the firmware (operation program)
and requires a service call.
WATER TEMPERATURE IS UNKNOWN THE SETTINGS HAVE BEEN RESET (PERSISTENT
MEMORY ERROR)* – M021
---˚F ---˚C Contact your dealer or service organization if this message ap-
After the pump has been running for 1 minute, the temperature pears on more than one power-up.
will be displayed.
THE CLOCK HAS FAILED* – M020
POSSIBLE FREEZING CONDITION
A potential freeze condition has been detected, or the Aux Freeze CONFIGURATION ERROR - SPA WILL NOT START UP
Switch has closed. All water devices are activated.
In some cases, pumps may turn on and off and the heater may THE GFCI TEST FAILED (SYSTEM COULD NOT TEST
operate during Freeze Protection. This is an operational message, THE GFCI) – M036
not an error indication. (North America Only) May indicate an unsafe installation.

THE WATER IS TOO HOT – M029 A PUMP MAY BE STUCK ON – M034

The system has detected a spa water temp of 110°F (43.3°C) or Water may be overheated. POWER DOWN THE SPA. DO NOT
more, and spa functions are disabled. System will auto reset ENTER THE WATER.
when the spa water temp is below 108°F (42.2°C). Check for HOT FAULT – M035
extended pump operation or high ambient temp. A Pump Appears to have been Stuck ON when spa was last
SENSORS ARE OUT OF SYNC – M015 powered. POWER DOWN THE SPA. DO NOT ENTER THE
The temperature sensors MAY be out of sync by 2°F or 3°F. WATER.

SENSORS ARE OUT OF SYNC -- CALL FOR SERVICE*

– M026
The temperature sensors ARE out of sync. The fault above has
been established for at least 1 hour.

SENSOR A FAULT, SENSOR B FAULT – SENSOR A:

M031, SENSOR B: M032
A temperature sensor or sensor circuit has failed. Call for Service

THE UTILITIES MENU CONTAINS THE FOLLOWING:

PREFERENCES
The Preferences Menu allows the user to change certain param-
eters based on personal preference.

TEMP DISPLAY
Change the temperature between Fahrenheit and Celsius.

TIME DISPLAY
Change the clock between 12 hr and 24 hr display.

REMINDERS
Turn the reminder messages (like “Clean Filter”) On or Off.

CLEANUP
Cleanup Cycle Duration is not always enabled, so it may not ap-
pear. When it is available, set the length of time Pump 1 will run
after each use. 0-4 hours are available.

DOLPHIN II AND DOLPHIN III (APPLIES TO RF

DOLPHIN ONLY)
When set to 0, no addressing is used. Use this setting for a
Dolphin II or Dolphin III which is factory set for no
address by default. When set between 1 and 7, the number is the
address. (See Optional Balboa Dolphin Remote within this
manual, or the Dolphin III domestic manual for details, Doc. No.
50211.)

COLOR OF BACKGROUND
Pressing the Select Button when Color is highlighted will cycle
through 5 background colors available in the control.

LANGUAGE
Change the language displayed on the panel.

Navigation
Navigating the entire menu structure is done with 2 or 3 buttons on the control panel.
Some panels have separate WARM (Up) and COOL (Down) buttons, while
others have a single Temperature button. In the navigation diagrams
Temperature buttons are indicated by a single button icon.
Panels that have two Temperature buttons (Warm and Cool) can
use both of them to simplify navigation and programming where
a single Temperature icon is shown.
The LIGHT Button is also used to
choose the various menus and navigate each section.
Typical use of the Temperature button(s) allows changing the
Set Temperature while the numbers are ﬂashing in the LCD.
Pressing the LIGHT button while the numbers are ﬂashing will
enter the menus.
The menus can be exited with certain button presses. Simply waiting for
several seconds will return the panel operation to normal.

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PREPARATION AND FILLING ing for more than 2 minutes. Under NO circumstances should a
Fill the spa to its correct operating level. Be sure to open all pump be allowed to run without priming beyond the end of the
valves and jets in the plumbing system before filling to allow 4-5 minute priming mode. Doing so may cause damage to ºthe
as much air as possible to escape from the plumbing and the pump and cause the system to energize the heater and go into
control system during the filling process. an overheat condition.

After turning the power on at the main power panel, the top-side
panel display will go through specific sequences. These sequenc-
es are normal and display a variety of information regarding the
configuration of the hot tub control.

PRIMING MODE – M019*

This mode will last for 4-5 minutes or you can manually exit
the priming mode after the pump(s) have primed. Regardless of EXITING PRIMING MODE
whether the priming mode ends automatically or you manually You can manually exit Priming Mode by pressing a “Temp” button
exit the priming mode, the system will automatically return to (Up or Down). Note that if you do not manually exit the priming
normal heating and filtering at the end of the priming mode. Dur- mode as described above, the priming mode will be automati-
ing the priming mode, the heater is disabled to allow the priming cally terminated after 4-5 minutes. Be sure that the pump(s) have
process to be completed without the possibility of energizing the been primed by this time.
heater under low-fl ow or no-fl ow conditions. Nothing comes on
automatically, but the pump(s) can be energized by pushing the Once the system has exited Priming Mode, the top-side panel
“Jet” buttons. If the spa has a Circ Pump, it can be activated by will momentarily display the set temperature but the display will
pressing the “Light” button during Priming Mode. not show the temperature yet, as shown below. This is because
the system requires approximately 1 minute of water flowing
PRIMING THE PUMPS through the heater to determine the water temperature and
As soon as the above display appears on the panel, push the display it.
“Jet” button once to start Pump 1 in low-speed and then again
to switch to high-speed. Also, push the Pump 2 or “Aux” button,
if you have a 2nd pump, to turn it on. The pumps will now be or
READY RANGE READY RANGE
running in high-speed to facilitate priming. If the pumps have not
primed after 2 minutes, and water is not fl owing from the jets in
the spa, do not allow the pumps to continue to run. Turn off the
pumps and repeat the process.

Note: Turning the power off and back on again will initiate a
new pump priming session. Sometimes momentarily turning the
pump off and on will help it to prime. Do not do this more than
5 times. If the pump(s) will not prime, shut off the power to the
spa.

Important: A pump should not be allowed to run without prim-

MESSAGE CODES DEMO (DEMO MODE)

(Found on the pages listed) Demo Mode is not always enabled, so it may not appear. This
M0[XX] numbers are Message Codes 52 is designed to operate several devices in a sequence in order
M015 59, 66 to demonstrate the various features of a particular hot tub.
M016 56, 65
M017 56, 65
INFO (SYSTEM INFORMATION SUB-MENU)
The System Information Menu displays various settings and
M019 65
identification of the particular system. As each item in the
M019* 52
menu is highlighted, the detail for that item is displayed at the
M020 59, 66
bottom of the screen.
M021 59, 66
M022 59, 66 SSID (SOFTWARE ID)
M026 59, 66 Displays the software ID number for the System.
M027 56
M028 56, 65 MODL (SYSTEM MODEL)
M029 59, 65 Displays the Model Number of the System.
M030 56, 65
M031 66 SETP (CURRENT SETUP)
M031, Sensor A: 59 Displays the currently selected Configuration Setup Number.
M032 66
SIG (CONFIGURATION SIGNATURE)
M032, Sensor B: 59
Displays the checksum for the system configuration file.
M033 65
M034 59, 66 HEATER VOLTAGE (FEATURE NOT USED ON CE
M035 59, 66 RATED SYSTEMS)
M036 59, 66 Displays the operating voltage configured for the heater.
M037* 54
HEATER WATTAGE AS CONFIGURED IN SOFTWARE
(CE SYSTEMS ONLY)
Displays a heater kilowatt rating as programmed into the
control system software (1-3 or 3-6).

H _ (HEATER TYPE)
Displays a heater type ID number.

SW _ (DIP SWITCH SETTINGS)

Displays a number that represents the DIP switch positions of
S1 on the main circuit board.

PANL (PANEL VERSION)

Displays a number of the software in the topside control panel.

GFCI (GFCI Test) (Feature not available on CE rated systems.)

GFCI Test is not always enabled, so it may not appear. This
screen allows the GFCI to be tested manually from the panel
and can be used to reset the automatic test feature. If the GFCI
Test Feature is reset, the device will trip within 7 days.

A / B (A/B SENSOR TEMPERATURES) WATR TOO HOT -- -- -- --

When this is set to On, the temperature display will alternate to Water is too Hot (OHS) – M029
display temperature from Sensor A and Sensor B in the heater.
One of the water temp sensors has detected spa water temp
FALT LOG (FAULT LOG) 110°F (43.3°C) and spa functions are disabled. System will auto
The Fault Log is a record of the last 24 faults that can be re- reset when the spa water temp is below 108°F (42.2°C). Check
viewed by a service tech. for extended pump operation or high ambient temp.

SFTY TRIP -- -- -- --
Safety Trip - Pump Suction Blockage* – M033
SCROLLING TP400/TP600 MESSAGES
The following messages will scroll across the TP400/TP600 pan- The Safety Trip error message indicates that the vacuum switch
els. NOTE: LCD readouts may look slightly different than shown has closed. This occurs when there has been a suction problem
on screen. or a possible entrapment situation avoided. (Note: not all spas
have this feature.)
RUN PMPS PURG AIR ----
HTR FLOW LOSS -- -- -- --
PRIMING MODE – M019 Heater Flow is Reduced (HFL) – M016
Each time the spa is powered up, it will enter Priming Mode. The
There may not be enough water flow through the heater to carry
purpose of Priming Mode is to allow the user to run each pump
the heat away from the heating element. Heater start up will
and manually verify that the pumps are primed (air is purged)
begin again after about 1 min. See “Flow Related Checks” below.
and water is flowing. This typically requires observing the output
of each pump separately, and is generally not possible in normal
HTR FLOW FAIL -- -- -- --
operation. Priming Mode lasts 4 minutes, but you can exit it
earlier by pressing any Temp button. The heater is not allowed to Heater Flow is Reduced (LF)* – M017
run during Priming Mode. There is not enough water flow through the heater to carry the
NOTE: If your spa has a Circ Pump, it will turn on with Jets 1 in heat away from the heating element and the heater has been
Priming Mode. The Circ Pump will run by itself when Priming disabled. See “Flow Related Checks” below. After the problem
Mode is exited. has been resolved, you must press any button to reset and begin
heater start up.
-- -- --˚F -- -- -- ˚C
Water Temperature is Unknown HTR MAY BE DRY -- -- -- -- WAIT -- -- -- --
After the pump has been running for 1 minute, the temperature Heater May be Dry (dr)* – M028
will be displayed. Possible dry heater, or not enough water in the heater to start
it. The spa is shut down for 15 min. Press any button to reset the
42˚F TOO COLD heater start-up. See “Flow Related Checks” below.
Too Cold - Freeze Protection
HTR TOO HOT -- -- -- --
A potential freeze condition has been detected, or the Aux Freeze
Switch has closed, and all pumps and blower are activated. All HTR is too Hot (OHH)* M030
pumps and blower are ON for at least 4 minutes after the poten- One of the water temp sensors has detected 118°f (47.8°C) in the
tial freeze condition has ended, or when the aux freeze switch heater and the spa is shut down. You must press any button to
opens. In some cases, pumps may turn on and off and the heater reset when water is below 108°f (42.2°C). See “Flow Related
may operate during Freeze Protection. This is an operational Checks” below.
message, not an error indication.
PRES BTTN TO RSET -- -- -- --

Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052, 6965815, 7030343, 7,417, 834 b2,
42211B Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All material copyright of Balboa Water Group. 65
A Reset Message May Appear with other Messages.
MEM RSET -- -- -- --
Some errors may require power to be removed and restored.
Memory Warning - Persistent Memory Reset* – M021
FLOW-RELATED CHECKS Appears after any system setup change. Contact your dealer
Check for low water level, suction flow restrictions, closed or service organization if this message appears on more than
valves, trapped air, too many closed jets and pump prime. one power-up, or if it appears after the system has been running
On some systems even when spa is shut down, some equipment normally for a period of time.
may occasionally turn on to continue monitoring temperature or
if freeze protection is needed. CLOK FAIL -- -- -- --
Memory Failure - Clock Error* – M020
102˚F SNSR BAL-- ANCE
Not Applicable on the BP1500.
Sensor Balance is Poor – M015
The temperature sensors MAY be out of sync by 2°F or 3°F. CNFG FAIL -- -- -- --
Conﬁguration Error - Spa will not Start Up
SNSR SYNC -- -- -- -- CALL FOR SRVC -- -- -- --
Sensor Balance is Poor* – M026 GFCI FAIL -- -- -- --
The temperature sensors ARE out of sync. The Sensor Balance is GFCI Failure - System Could Not Test/Trip the GFCI – M036
Poor fault has been established for at least 1 hour.
NORTH AMERICA ONLY. May indicate an unsafe installation.
SNSR A -- -- -- -- CALL FOR SRVC -- -- -- --
SNSR B -- -- -- -- CALL FOR SRVC -- -- -- -- STUK PUMP -- -- -- --
A Pump Appears to be Stuck ON – M034
Sensor Failure – Sensor A: M031, Sensor B: M032
Water may be overheated. POWER DOWN THE SPA. DO NOT
A temperature sensor or sensor circuit has failed.
ENTER THE WATER.
NO COMM
HOT FALT -- -- -- -- CALL FOR SRVC -- -- -- --
No Communications
A Pump Appears to have been Stuck ON when spa was
The control panel is not receiving communication from the last powered – M035
System.
POWER DOWN THE SPA. DO NOT ENTER THE WATER.
BETA VER-- SION -- -- -- --
Pre-Production Software
The Control System is operating with test software.

102˚T
°F or °C is replaced by °T
The Control System is in Test Mode.

MEM FAIL -- -- -- --
Memory Failure - Checksum Error* – M022
At Power-Up, the system has failed the Program Checksum Test.
This indicates a problem with the firmware (operation program)
and requires a service call.

THE FAULT LOG FAULT LOG MESSAGE CODES: TP400, TP600

The Fault Log stores up to 24 events in memory and they can be UÊ MXXX: Fault Message Code
reviewed under the Fault Log Menu. The Fault Log is a record of UÊ DZZZ: How many days have passed since the fault
the last 24 faults that can be reviewed by a service tech. UÊ Time of the fault
UÊ Set Temperature during the fault
Each event captures a Fault Message Code, how many days have UÊ Sensor A Temperature during the fault
passed since the fault, Time of the fault, Set Temperature during UÊ Sensor B Temperature during the fault
the fault, and Sensor A and B temperatures during the fault. The
Fault Log is also available from the Test Menu (in Test Mode).
UÊ Pressing TEMP at any fault event reveals a Message Code
UÊ Continuing to press TEMP reveals additional information for Key
that specified numbered fault event. Indicates Flashing or Changing Segment

UÊ Waiting 30 seconds inside the fault log menu allows the Indicates Alternating or Progressive Message - every 1/2 second
A temperature button, used for “Action”
screen to return to normal operation. Light or dedicated “Choose” button, depending on control panel configuration

Waiting time - varies depending on function

Main Screen

While the Temperature is

still flashing, press Light
READY RANGE FLTR1 SET RANGE
repeatedly until UTIL (Utilities) Indicates a Menu Item that
appears in the LCD. Depends on a Manufacturer
Configuration and
may or may not appear.

Press Light
To FIRST item in repeatedly until FALT LOG
Main Menu appears in the LCD.
(TEMP Range) M: Message Code

READY RANGE READY RANGE

D: Days Ago

Only if DEMO Mode M:

is enabled
SET READY RANGE READY RANGE

Time
24 Fault messages is the maximum.
Fewer messages may be displayed.

READY RANGE P

Set Temperature
M:
READY RANGE

Sensor A Temp
M:
READY RANGE
The Fault Log is also available from the
Test Menu (in Test Mode).

Sensor B Temp

Waiting several seconds inside the Fault Log Menu will allow the screen to return to normal operation.

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%I

Forcing the GFCI Trip Test

The installer can cause the GFCI Trip Test to occur sooner by initiating it using the above menu.
The GFCI should trip within several seconds and the spa should shut down. If it does not, shut down the power and manu-
ally verify that a GFCI breaker is installed and that the circuit and spa are wired correctly. Verify the function of the GFCI
with its own test button. Restore power to the spa and repeat the GFCI Trip Test.
Once the GFCI is tripped by the test, reset the GFCI and the spa will operate normally from that point. You can verify a suc-
cessful test by navigating to the above menu. PASS should appear after a temp button is pressed from the GFCI screen.
The end-user must be trained to expect this one-time test to occur and how to properly reset the GFCI.

Warning:
If freezing conditions exist, a GFCI should be reset immediately or spa damage
could result. The end user should always trained to test and reset the
GFCI on a regular basis.

SIMPLIFIED MENUS CHANGING MENUS THROUGH CONFIGURATIONS

Simplified Menus is an option that manufacturers (OEM's) offer If the option of an alternate menu structure is available, then it
to their end users in order to provide an easier to navigate is possible to change the simplified menu to a standard menu,
menu. A simplified menu structure does not have extended and vice versa. A technician must refer to the Tech Sheet of that
features such as Utilities, Restricting Operation, Unlocking, and particular system to see what configuration (if any) is available.
so on; yet, provides basic spa operations that satisfy the needs
of end users. Navigating the menu structure is similar for both For instance, if a technician plans to install or modify a Sunrise
standard and simplified menus, which is done using two or Spas BP 240V system (in this example), and that system has
three buttons on the control panel. standard menus that he wishes to change to simplified menus,
he would refer to Tech Sheet SR240BP5 (No. 56415-97, Rev. A).
All TP600 and TP400 panels are compatible with simpliﬁed
menus and standard menus, and can access Test Mode. Page two provides information in the System Revision History:
Regardless of menu structure, test modes have full functionality. "240V-only version with both Simplified Menus and Full Menus".
The control panel user guides for standard and simplified menus The next giveaway of dual menu options is the section headers
are different: Balboa user guide 40940 describes standard on the following pages. See below.
menus; user guide 42185 describes simplified menus. UÊ Page 3: An option is given to use Setup 1, or Setup 7.
UÊ Below that, an option is given to use Setup 2, or Setup 8.
Menu attributes are embedded within the spa control system UÊ Page 4: An option is given to use Setup 3, or Setup 9.
at the factory. Swapping out one panel with another will not
change a simplified menu to a standard menu, and vice versa. In these three examples (out of six possible dual menu options
For the system to be changed from one menu structure to available for this system), Setups 1, 2, or 3 could be chosen for
another is dependent on whether that option was programed a simplified menu. Of course, the option is open to configure a
into the system at the time of manufacturing. counterpart control system to standard menus by choosing Setup
7, 8, or 9 respectively.

Headings of Setups 1, 2, & 3 in Tech Sheet SR240BP5 (12-05-12, Rv. A)

Page 3: Setup 1 – Simpliﬁed Menu (with Flip) Setup 7 – Full Menu

Page 3: Setup 2 – Simpliﬁed Menu (with Flip) Setup 8 – Full Menu

Page 4: Setup 3 – Simpliﬁed Menu (with Flip) Setup 9 – Full Menu

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A STANDARD MAIN MENU (DOC NO. 40941I)

Main Screen

While the Temperature is

READY RANGE FLTR1 SET RANGE still flashing, press Light.

Light Cycle if enabled

Both panels can be navigated
using 2 or 3 buttons. SET RANGE

SET READY SET

P 1

If Time of Day is not set

“SET TIME” will
SET appear in this menu. 2

Main Screen

READY RANGE FLTR1

Waiting Several Seconds in the Main Menu

will allow the display to revert to the Main Screen.
Most changes are not saved unless Light is pressed.
Refer to Key above.

THE DOLPHINTM REMOTE

The Dolphin Remote works much the same way as your en-
tertainment remote at home does; yet, it’s designed to control
pumps, blowers, and any option that you have on your pool or
spa--including entertainment equipment.

HOW THE DOLPHIN WORKS

The Dolphin communicates with a Dolphin RF Receiver (or IR
Receiver). The receiver is wired into the Control System.
1. Mount the Dolphin receiver module in a vertical position Dolphin
with the molded arrow pointing up. Receiver
2. Plug the receiver’s connector into the 6-pin connector J40
labeled REMOTE located within the Control System box. Dolphin
3. In order for the Dolphin to communicate, it must be assigned
an “address” that the Control Center and Dolphin recog-
nize, and allows both the Dolphin and specific equipment
(blower, jets, or stereo for example) to “talk” to each other.
(The factory default is zero, or no address.)
4. When set to 0, no addressing is used. Use this setting for
a Dolphin III, which is factory set for no address by default.
The Dolphin has a total of eight addresses: zero, and 1-7.

AUX
J8
J8
J8

J8
3A 250V 10 AUX
S1
LIGHT SENSOR A
HTR1 AUX
J15
HTR2 TEMP
HTR3

REMOTE
SENSOR
J29
B BP SPA
J31
J38

J28
A/V HOT

J30 AUX FRZ

J36
J40
J23
SERIAL
CONTROL SYSTEM
MAIN
J14 J34 J108
MAIN RLY 9/10
PUMP 2
J35 J107
J18 MAIN RLY 7/8

ASSIGNING A NEW ADDRESS TO THE DOLPHIN

Preferences In some instances you may want to reset the address of your
Temp Display F Dolphin. You’ll need to match that new address in the control
Back Time Display 12 HR system and that of your Dolphin.
Reminders On Step 1: Addressing your Colossus through your control
Cleanup 0.5 HR panel:
Dolphin 0
Color Blue
Language English Main Screen > Settings (scroll to Preferences) > Preferences >
Dolphin > Dolphin Screen
Use the arrow key to change the address to 5 (in this example).
Exit with Arrow Left key.
Step 2: Addressing your Dolphin:
Dolphin Address 1. a) Press the SPA Button on the Dolphin once.
b) Press and hold SETUP until the LED blinks once.
Back
5 c) Hold it until it blinks twice.
2. Enter one of the set up codes below:
Set Up Code = [Spa Address]
0000 = [0] (no address)
0008 = [1]
0080 = [2]
0088 = [3]
0800 = [4]
0808 = [5]
0880 = [6]
0888 = [7]
3. If the code is entered correctly, the LED will blink twice.
(Refer to the Dolphin manuals for more details.)

SAVING YOUR DOLPHIN ADDRESS

For future reference, make a note of the address for your records.
Keep in mind that you may have to change the address if there
Dolphin III (50211) are conflicts with your equipment. Also, the address may have to
be reentered after servicing.
Dolphin III CE (50212)
DOLPHIN MANUAL
Dolphin III manuals can be found on our site: www.balboawater-
group.com
Click on “Spa Products” > “Wireless Remotes”
UÊ Dolphin III manual (domestic) Document No. 42012
UÊ Dolphin III manual (CE) is Document No. 42013

DOLPHIN REMOTES
UÊ Dolphin III (domestic), Document No. 50211
UÊ Dolphin III, CE (no RF), Document No. 50212

1. The heater requires at least 20 Gallons per Minute (GPM) of GPM must flow during low speed operation through each
flow for proper function. possible inlet circuit with all the jets closed.
2. Some systems may require at least 25 GPM. 11. If the pressure system for a 2-speed pump or for a circ pump
3. The suction system for the 2-speed pump or for the circ includes a filter, the filter must be equipped with a by-pass
pump must be dedicated. There must not be any other around the cartridge that opens when the cartridge gets
pumps connected to this suction system. dirty. (Spring tension holding the by-pass valve closed must
4. The suction system for the 2-speed pump or for the circ be overcome by the pressure of the pump.) This by-pass
pump must include the following: must be capable of flowing a minimum of 20 GPM during
a. 2 suction fittings, or low pump operation with the cartridge 100% blocked.
b. 1 suction fitting and a skimmer. 12. If the pressure system for a 2-speed pump or for a circ pump
5. If the suction system for the 2-speed pump or for the circ includes branch circulation lines such as circuits intended
pump includes a filter, it is desirable that the filter incor- to operate ozone injection systems, these branch circulation
porate a by-pass around the filter cartridge that opens lines must be connected downstream from the heater.
when the cartridge gets dirty. (Spring tension holding the 13. Avoid inter-connection of the plumbing circuits for the
by-pass valve closed must be overcome by the vacuum 2-speed pump or for the circ pump with other pumps in the
of the pump.) This by-pass should be capable of flowing spa plumbing system for the purpose of freeze protection.
a minimum of 20 GPM during the low speed operation of The Colossus control system will provide freeze protection.
the 2-speed pump or during circ pump operation with the There is also provision for remote sensing freeze protection
cartridge 100% blocked. The inclusion of a suction fitting if required.
appropriately plumbed into the suction circuit in conjunc- 14. Position inlets and jets in the spa so that they do not direct
tion with a vacuum filter may also meet this requirement. water flow towards suction fittings or skimmers. This will
6. The pressure system for the 2-speed pump or for the circ avoid a “thermal short circuit” and prevent excessive heater
pump must be dedicated. There must not be any other and pump cycling.
pumps connected to this pressure system. 15. If service valves are a part of the circulation system for the
7. The pressure system for the 2-speed pump or for the circ 2-speed pump or for the circ pump, be sure to use valves
pump must discharge water freely into the spa. that incorporate a means of “locking” in the open position.
8. If the pressure system for the 2-speed pump includes 16. If the 2-speed pump or the circ pump is replaced in the field
a diverter valve, or a diverter jet, there must not be an by service personnel, the replacement used must equal or
“off” position that would stop water flow from the pump exceed the hydraulic specifications of the original pump.
or any other position that would throttle or reduce water 17. To assure adequate performance, the spa plumbing must be
flow from the pump. 1-1⁄2” minimum. The use of 2” is highly recommended. Either
9. If the pressure system for the 2-speed pump includes schedule 40 or flexible PVC pipe is acceptable.
flow adjustable jets that can be 100% closed, at least 2 18. It is recommended that shut-off valves be installed in the
non-adjustable jets must be included in each possible suction and discharge lines.
inlet circuit so that a minimum of 20 GPM can flow
during low pump operation with all the jets closed. Any
other means of by-passing flow around the closed jets is
acceptable as long as the by-pass means is down stream
from the heater and allows a minimum of 20 GPM to
flow through the heater during low speed operation.
10. If the pressure system for the 2-speed pump includes
flow adjustable jets that do not close 100%, at least 20

CIRC PUMP (OR CIRCULATION PUMP) purpose of Priming Mode is to allow the user to run each pump
Low horse power pump designated especially for maintenance and manually verify that the pumps are primed (air is purged)
of filtration and heating. It often runs all day. and water is flowing. This typically requires observing the output
of each pump separately, and is generally not possible in normal
CLEAN-UP (OR PURGE) CYCLE operation. Priming Mode lasts 4 minutes, but you can exit it
An action designed to circulate water to maintain sanitary condi- earlier by pressing any Temp button. The heater is not allowed to
tions. Pumps or blowers purge standing water to prevent the run during Priming Mode. NOTE: If your spa has a Circ Pump, it
water from becoming stagnant. will turn on with Jets 1 in Priming Mode. The Circ Pump will run
by itself when Priming Mode is exited.
FILTRATION CYCLE
Period of time designated to filter the system. Oftentimes there
are two filter cycles, 12 hours apart, and designated as F1 and F2.

FREEZE PROTECTION
A safety feature detecting water or air temperature approaching
freezing. Once a set low temperature is reached, an action is
often initiated automatically. Oftentimes pumps will start to keep
water circulating in all plumbing and the heater may operate.

GFCI
A device intended to protect people in the event of an electrical
malfunction. Spa owners should know how to test the GFCI as
routine maintenance.

PREFERENCES
Programmed events according to personal preferences.

SSID
Software Self Identification (or, System Panel ID)

PROGRAMMING
Setting an order and time for planned events, such as filter
times, clean-up cycle, etc.

PRIMING MODE
Act of water flow through the plumbing to purge air from the
spa system. Normally, priming mode can be bypassed. The prim-
ing mode is necessary only if the spa is refilled and if there’s the
possibility of air being in the system.

WHAT PRIMING MODE DOES:

Each time the spa is powered up, it will enter Priming Mode. The

Symbols amperage at the red pump wire 19 Check Under Peak Loads 16
amperage draw limits 19 Circ Pump 74
1, DIP Switch 46 Amperage Draw Ranges 23 Circuit, Class A Ground Fault 20
1, Switch 47 amperage draw with an ammeter 19 circulation pump 74
6AWG copper conductors 20 Amperage Heater Test BP500 41 Circulation Pump Modes 53
6-pin connector J40 71 Amperage Heater Test BP2000 41 Class A GFCI 2
30A pump fuses 37 appliance, continuous duty 3 Class A Ground Fault Circuit 20
120V Amp Draw 23, 41 arrow, right 59 cleanup cycle 54
120 V Draw 23 A, Sensor 46, 57 Clean-up (or purge) Cycle 74
120V Watts 23 Assigning a new address 72 Code, Canadian Electric 3
230V Amp Draw 23 asterisk, message with an 52 Code, Fault Message 67
230V Watts 23 Auxiliary freeze sensor 53 Code, Message 67
240V Amp Draw 23, 41 A vs B or T vs H 43 Code, National Electrical 3
240 V Draw 23 Codes and Compliance 3
240V Watts 23 B Code, Set Up 72
42012, Document No. 72 Codes, Fault Log Message 67
background colors 60
42013, Document No. 72 Codes, M0[XX] numbers are Message 52
ball valves 50
50211, Document No. 72 Codes, Message 64
black blower wire 19
50212, Document No. 72 codes, set up 72
Blockage*, Pump Suction 65
---˚F ---˚C 59 code, system 21
blower problem 19
°F or °C is replaced by °T 46 colder climates 53
board, access to the power 40
°T 48 colors, background 60
Board, BP2600 45
°T, °F or °C is replaced by 46 Compliance, Codes and 3
board, expander 37
A board, isolate the logic 40 condition, error 56
board, Logic 40 conditions, freezing 58
A / B (A/B Sensor Temperatures) 65 Board, Logic 40 conductors, 6AWG copper 20
A/B Sensor 46 board, newer revision 45 Configuration Settings 46
A/B Sensor Temperatures 46 board problem 44 Configuration Signature 64
A/B Temps 57 BP500, Amperage Heater Test 41 configurations, setup 46
Acceptable Heater Amperage Draw BP500, Sensor Location 40 configuration, view the 46
Ranges 23 BP2000, Amperage Heater Test 41 connector, receiver’s 71
Acceptable Heater Ohm (Ω) Ranges 23, BP2600 Board 45 connector, sensor 40
33 BP, TP panels work with all 8 connector, terminal 50
Acceptable Ranges for Testing 23 breaker, GFCI 58 continue monitoring temperature 56
Access, Test Menu 46 B, Sensor 46, 57 continuous duty appliance 3
access to the power board 40 button, test 58 continuously, spa to filter 21
address, Assigning a new 72 Control System 71
Address, Dolphin 72 C cord, AMP 42
Addressing your Dolphin 72 cord, GFCI power 19
Calls, Service 7
Address, Spa 72 Current Setup 46
Canadian Electric Code 3
Adequate drainage 2 cycle, cleanup 54
Cause 22
Always test continuity of a fuse 19 Cycle, Clean-up (or purge) 74
changes, wiring 46
ammeter, amperage draw with an 19 Cycle, Filtration 74
Change the setup 46
AMP cord 42 cycle, second filter 53
Checklist, Voltage 23

cycles, ﬁltration 53 error condition 56 GFCI power cord 19

event, fault 67 GFCI should be reset immediately 58
D exit Priming Mode 47 GFCI should trip within several seconds
damaged terminal 50 exit Test Mode 49 58
DEMO (Demo Mode) 64 expander board 37 GFCI Test Feature 58
Demo Mode 46, 57 GFCI Trip Test 58
F Glossary 74
Depress sensor tab 40
Depress tab 43 failed, sensor circuit has 59 GPM 73
different, LCD readouts may look slightly FALT LOG (Fault Log) 65 ground fault 58
64, 65 fault event 67 guard, VG Compliant suction 2
DIP Switch 1 46 fault, ground 58 Guidelines, Motor Amperage 23
DIP switch positions of S1 64 Fault Log 46, 55, 57, 67 Guidelines, Spa 73
disconnect, electrical 19 Fault Log information 46
H
disconnect, local 19 Fault Log Menu 67
Disconnect, Local 19 Fault Log Message Codes 67 H, A vs B or T vs 43
Document No. 42012 72 Fault Message Code 67 Heater Amperage Draw 41
Document No. 42013 72 Fault, Sensor A 59 Heater Flow is Reduced 65
Document No. 50211 72 Fault, Sensor B 59 Heater Matrix 23
Document No. 50212 72 fault, Sensor Balance is Poor 66 Heater May be Dry 65
Dolphin 71 faults, last 24 46 heater, no voltage to the 20
Dolphin Address 72 faults, Stray 43 Heater Related Messages 56
Dolphin, Addressing your 72 Feature, GFCI Test 58 heater terminal nut is 30 - 35 in lbs. torque
Dolphin II 71 Filter Cycle 2 54 50
Dolphin III manual 72 filtration 53 Heater Type 23
Dolphin receiver 71 Filtration Cycle 74 Heater Voltage 64
DolphinTM Remote 71 filtration cycles 53 Heater Wattage as Configured in Software
down, spa is shut 65 Filtration, Main 54 64
dr 65 Filtration, Optional 54 heater wires 50
drainage, Adequate 2 flash, Heat LED will 20 heating assembly sensor wires 50
Drain Mode 57 Flashing Heat LED 20 Heat LED will flash 20
Draw, 120 V 23 flow problem 21 Heat Waiting 20
Draw, 120V Amp 23, 41 freeze protection 53, 56 HFL 21, 65
Draw, 230V Amp 23 Freeze Protection 65, 74 H _ (Heater Type) 64
Draw, 240 V 23 freezing conditions 58 High-Limit Sensor 23
Draw, 240V Amp 23, 41 fuse, Always test continuity of a 19 High Temperature Range 51
Draw, Heater Amperage 41 fuses, 30A pump 37 Hot, HTR is too 65
Draw, Test the Amperage 19 fuses, slow-blow 19 Hot, Water is too 65
Dry, Heater May be 65 fuse, system power input 18 how to 58
duration 53 HTR is too Hot 65
G
E I
generator, ozone 53, 54
electrical disconnect 19 GFCI 19, 74 Identification, Software Self 74
Electrical Protection 19 GFCI breaker 58 ID, Software 56
End User Warning 2 GFCI, Class A 2 ID, System Panel 74

immediately, GFCI should be reset 58 M026 59, 66 Mode., Test 21

Information 55 M027 56 MODL (System Model) 64
information, Fault Log 46 M028 56, 65 Motor Amperage Guidelines 23
Information, System 56 M029 59, 65
instructions, power connection 2 M030 56, 65 N
Interface, User 8 M031 66 National Electrical Code 3
Invert 55 M031, Sensor A: 59 NEC (National Electrical Code) 2
IR Receiver 71 M032 66 newer revision board 45
isolate the logic board 40 M032, Sensor B: 59 no voltage to the heater 20
Issues, System Related 16 M033 65 nuisance spike 19
M034 59, 66 Number, Setup 47
L M035 59, 66
last 24 faults 46 M036 59, 66 O
latest version 8 M037* 54 OHH 65
Law, Ohm’s 31 Main Filtration 54 OHH. 21
LCD readouts may look slightly different manual, Dolphin III 72 Ohms 23
64, 65 Matrix, Heater 23 Ohm’s Law 31
LED, Flashing Heat 20 Menu, Fault Log 67 Ohm Table 23
limits, amperage draw 19 Menus, Simpliﬁed 8, 46, 69 OHS 65
Limit, Temp 46 Menus, Standard 8, 46 ON, Switch 1 46
Link the panel 47 Menu, System Information 64 Operation, Restricting 55
Loads, Check Under Peak 16 Menu, Test 67 Optional Filtration 54
Loads, Two Types of Peak 16 Menu, TEST 46 Outs, Time 46
local disconnect 19 Menu, Utilities 57 out, Water may splash 50
Local Disconnect 19 Message Code 67 overlapping ﬁlter times 21
Lock 55 Message Codes 64 ozone generator 53, 54
Locking the Panel 55 Messages 51
Locking the Settings 55 messages can be reset from the panel 59 P
Lock, Settings 55 Messages, Heater Related 56
panel, Link the 47
Log, Fault 46, 55, 57, 67 Messages, Scrolling TP400/TP600 65
panel, messages can be reset from the 59
Logic board 40 Messages that can be reset 59
panel, software in the topside control 64
Logic Board 40 messages will scroll 65
panel stops operating 46
Low Temperature Range 51 message with an asterisk 52
panels, TP600/TP400 46
Miswiring of the spa is the most common
M panels, TP900/TP800 46
reason 19
Panel, Unlocking the 55
M0[XX] numbers are Message Codes 52 Mode, Demo 46, 57
Parts, Recommended 7
M015 59, 66 Mode, Drain 57
PASS should appear 58
M016 56, 65 Mode, exit Priming 47
period, time-out 53
M017 56, 65 Mode, exit Test 49
Pins, Sensor 44
M019 65 models, TP panels work with both Revolu-
polling 53
M019* 52 tion 8
power connection instructions 2
M020 59, 66 Mode, Priming 65, 74
Preferences 74
M021 59, 66 Mode, Ready 53
pressure, Water under 50
M022 59, 66 mode, test 20, 21
prevent unwanted use 55
Mode, Test 46, 47, 48, 59

Priming Mode 65, 74 Remote, DolphinTM 71 Settings, Conﬁguration 46

Problem 22 Replacment Sensor 44 Settings Lock 55
problem, blower 19 Required, Service Tools 7 setup, Change the 46
problem, board 44 reset, Messages that can be 59 Set Up Code 72
problem, flow 21 reset the GFCI 58 set up codes 72
problem, pump 19 Resistance, Troubleshooting 33, 34 setup configurations 46
problem, sensor 44 Restricting Operation 55 Setup, Current 46
problem, suction 65 RF Receiver 71 Setup Number 47
programmable circ pump 53 right arrow 59 Setups, Software 46
Programming 74 RUN PMPS PURG AIR ---- 65 shimmer 20
Programming Reference 8 SIG 64
properly reset the GFCI 58 S Signature, Configuration 64
Protection, Electrical 19 S1 46 Simplified Menus 8, 46, 69
protection, freeze 53, 56 S1, DIP switch positions of 64 slice valves 50
Protection, Freeze 65, 74 Safety Trip 65 slow-blow fuses 19
Pump, Circ 74 Screen, Spa 53 software compatability 8
pump, circulation 74 Scrolling TP400/TP600 Messages 65 Software ID 56
pump problem 19 scroll, messages will 65 software in the topside control panel 64
pump, programmable circ 53 second filter cycle 53 Software Self Identification 74
Pumps, Troubleshooting 22 Sensor A 46, 57 Software Setups 46
Pump Suction Blockage* 65 Sensor, A/B 46 software, test 59, 66
Sensor A Fault 59 Spa Address 72
R Spa Guidelines 73
Sensor A: M031 59
Range, High Temperature 51 sensor, Auxiliary freeze 53 spa is shut down 65
Range, Low Temperature 51 Sensor B 46, 57 Spa Screen 53
Ranges, Acceptable Heater Amperage Sensor Balance is Poor fault 66 spa to filter continuously 21
Draw 23 Sensor B Fault 59 spike, nuisance 19
Ranges, Acceptable Heater Ohm (Ω) 23, Sensor B: M032 59 SSID 56, 74
33 sensor circuit has failed 59 SSID (Software ID) 64
Ranges, Amperage Draw 23 sensor connector 40 Standard Menus 8, 46
Ready Mode 53 Sensor, High-Limit 23 Stray faults 43
reason, Miswiring of the spa is the most Sensor Location BP500 40 suction problem 65
common 19 Sensor Pins 44 SW _ (Dip Switch Settings) 64
receiver, Dolphin 71 sensor problem 44 Switch 1 47
Receiver, IR 71 Sensor, Replacment 44 Switch 1 ON 46
Receiver, RF 71 sensor set 21, 44 system code 21
receiver’s connector 71 sensor temperatures 21 System, Control 71
Recommended Parts 7 Sensor Wires 7 System Information 56
red TB1 terminal 18 Service Calls 7 System Information Menu 64
Reduced, Heater Flow is 65 Service Tools Required 7 System Panel ID 74
Ref. Card 40947 8 SETP (Current Setup) 64 system power input fuse 18
Reference, Programming 8 set, sensor 21, 44 System Related Issues 16
REMOTE 71 Set Temperature 55 Systems, Compatability on Dual Board

Control 45 Troubleshooting Resistance 33, 34

Two Types of Peak Loads 16
T Type, Heater 23
tab, Depress 43
U
tab, Depress sensor 40
Table, Ohm 23 Unlocking the Panel 55
TB1 17 User Guide 40940 8
Tech Sheets 8 User Guide 40985 8
temperature, continue monitoring 56 User Guide 42185 8
temperature display will alternate 57 User Interface 8
Temperatures, A/B Sensor 46 Utilities 55
Temperature, Set 55 Utilities Menu 57
temperatures, sensor 21
Temp Limit 46 V
Temps, A/B 57 valves, ball 50
terminal connector 50 valves, slice 50
terminal, damaged 50 version, latest 8
terminal, red TB1 18 VG Compliant suction guard 2
test button 58 view the conﬁguration 46
Test, GFCI Trip 58 Voltage Checklist 23
Testing, Acceptable Ranges for 23
Test Menu 67 W
TEST Menu 46 Waiting, Heat 20
Test Menu Access 46 Warning, End User 2
test mode 20, 21 Water is too Hot 65
Test Mode 46, 47, 48, 59 Water may splash out 50
Test Mode. 21 Water under pressure 50
test software 59, 66 Watts, 120V 23
Test the Amperage Draw 19 Watts, 230V 23
Test the ground fault circuit interrupter Watts, 240V 23
2 wire, amperage at the red pump 19
time-out period 53 wire, black blower 19
Time Outs 46 wires, heater 50
times, overlapping ﬁlter 21 wires, heating assembly sensor 50
torque, heater terminal nut is 30 - 35 in Wires, Sensor 7
lbs. 50 wiring changes 46
TP600/TP400 panels 46
TP900/TP800 panels 46
TP panels work with all BP 8
TP panels work with both Revolution
models 8
Trip, Safety 65
Troubleshooting Pumps 22

0.3amp (part number 21581) . . . . . . . . . . . . . . . . . 32 BP2600 Board . . . . . . . . . . . . . . . . . . . . . . . . . . 45

3amp (part number 20600) . . . . . . . . . . . . . . . . . 32 Brown Outs . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
10amp (part number 30122) . . . . . . . . . . . . . . . . . 32 CE Product: . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
30amp (part number 30136) . . . . . . . . . . . . . . . . . 32 changing menus through configurations . . . . . . . . . . . . 69
120 V Draw . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Check for Loose Connections or Damaged Wires . . . . . . . 17
240 V Draw . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Checking the System Power Input Fuse. . . . . . . . . . . . . 18
A / B (A/B Sensor Temperatures) . . . . . . . . . . . . . . . . 65 Circ Pump (or circulation pump) . . . . . . . . . . . . . . . . 74
A/B Temps . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Circuit Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
A/B Temps (A/B Sensor Temperatures) . . . . . . . . . . . . 46 Circulation Pump Modes . . . . . . . . . . . . . . . . . . . . 53
Acceptable Heater Amperage Draw Ranges . . . . . . . . . . 23 Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Acceptable Heater Amperage Draw Ranges . . . . . . . . . . 41 Cleanup Cycle (optional) . . . . . . . . . . . . . . . . . . . . 54
Acceptable Heater Ohm (Ω) Ranges . . . . . . . . . . . . . . 23 Clean-up (or purge) Cycle . . . . . . . . . . . . . . . . . . . . 74
Acceptable Heater Ohm (Ω) Ranges . . . . . . . . . . . . . . 33 Color of Background . . . . . . . . . . . . . . . . . . . . . . 60
A common programming mistake is overlapping filter times that Common Fuses Used on spa Systems . . . . . . . . . . . . . . 7
may cause the spa to filter continuously. . . . . . . . . . . . . 21 Communications error . . . . . . . . . . . . . . . . . . . . . . 59
A fuse with the meter reading “bad” . . . . . . . . . . . . . 32 Compatibility on Dual Board Control Systems . . . . . . . . . 45
A fuse with the meter reading “good” . . . . . . . . . . . . . 32 Configuration Error - Spa will not Start Up . . . . . . . . . . . 59
All TP Panels have “Molex” Type Connectors . . . . . . . . . . 9 Configuration Error - Spa will not Start Up . . . . . . . . . . . 66
All voltages specified as 120 V or 240 V, may show an acceptable Configuration Signature . . . . . . . . . . . . . . . . . . . . 56
variance of +/- 10%. . . . . . . . . . . . . . . . . . . . . . . 23
Continuity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
A message with an asterisk [*] can be reset from the topside
panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Current Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Amperage Draw Ranges . . . . . . . . . . . . . . . . . . . . 23 DEMO (Demo Mode) . . . . . . . . . . . . . . . . . . . . . . 46
Amperage Heater Test BP500. . . . . . . . . . . . . . . . . . 41 DEMO (Demo Mode) . . . . . . . . . . . . . . . . . . . . . . 64
Amperage Heater Test BP2000G1 . . . . . . . . . . . . . . . 41 Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
A Pump Appears to be Stuck ON – M034 . . . . . . . . . . . 66 Depress sensor tab when removing . . . . . . . . . . . . . . 40
A Pump Appears to have been Stuck ON when spa was last Depress tab when removing . . . . . . . . . . . . . . . . . . 43
powered – M035 . . . . . . . . . . . . . . . . . . . . . . . . 66 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
A pump may be stuck on – M034 . . . . . . . . . . . . . . . . 59 Dip Switch Settings . . . . . . . . . . . . . . . . . . . . . . 56
A Reset Message May Appear with other Messages. . . . . . 66 Dolphin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Assigning a new address to the Dolphin . . . . . . . . . . . . 72 Dolphin II and Dolphin III (Applies to RF Dolphin only) . . . . 60
A Standard Main Menu (Doc No. 40941I) . . . . . . . . . . . 70 Dolphin III (50211) . . . . . . . . . . . . . . . . . . . . . . . 72
Avoid damaging the post. Use an end wrench on the lower nut to Dolphin III CE (50212) . . . . . . . . . . . . . . . . . . . . . . 72
reinforce the post when removing the upper nut. . . . . . . . 50 Dolphin Manual . . . . . . . . . . . . . . . . . . . . . . . . 72
Be sure that both clamps are not making contact with anything Dolphin Receiver . . . . . . . . . . . . . . . . . . . . . . . . 71
below the insulating material on the terminal (arrows). . . . . 39
Dolphin Remotes . . . . . . . . . . . . . . . . . . . . . . . . 72
Be sure to set the Time-of-Day . . . . . . . . . . . . . . . . . 53
Do not measure across heater terminals . . . . . . . . . . . . 38
BP500 BP2000G1 . . . . . . . . . . . . . . . . . . . . . . . . . 1

Drain Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Heater May be Dry (dr)* – M028 . . . . . . . . . . . . . . . . 65

Electrical Protection . . . . . . . . . . . . . . . . . . . . . . . 19 Heater Related Messages . . . . . . . . . . . . . . . . . . . 56
Exiting Priming Mode . . . . . . . . . . . . . . . . . . . . . . 52 Heater Start Up Information . . . . . . . . . . . . . . . . . . 20
Exiting Priming Mode . . . . . . . . . . . . . . . . . . . . . . 63 Heater Type . . . . . . . . . . . . . . . . . . . . . . . . . . 56
F6 and F8 are on the main board. F1 is located on the expander Heater Voltage (Feature not used on CE rated systems.) . . . 56
board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Heater Voltage (Feature not used on CE rated systems) . . . . 64
F6 Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Heater Wattage as Configured in Software (CE Systems Only) 56
F6 to TB1 Red . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Heater Wattage as Configured in Software (CE Systems Only) 64
FALT LOG (Fault Log) . . . . . . . . . . . . . . . . . . . . . . 46 Heat LED in Heat Waiting Mode, TP600 . . . . . . . . . . . . 20
FALT LOG (Fault Log) . . . . . . . . . . . . . . . . . . . . . . 65 H _ (Heater Type) . . . . . . . . . . . . . . . . . . . . . . . . 64
Fault Log Message Codes: TP400, TP600 . . . . . . . . . . . . 67 Hold Mode - M037* . . . . . . . . . . . . . . . . . . . . . . . 54
Fault Log: tp800, tp900 . . . . . . . . . . . . . . . . . . . . . 57 Hot fault – M035 . . . . . . . . . . . . . . . . . . . . . . . . 59
---˚F ---˚C . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 How the Dolphin Works . . . . . . . . . . . . . . . . . . . . . 71
Filter Cycle 2 - Optional Filtration . . . . . . . . . . . . . . . . 54 How to Remove a System Circuit Board . . . . . . . . . . . . 45
Filtration and Ozone . . . . . . . . . . . . . . . . . . . . . . . 53 How to Replace a System Circuit Board . . . . . . . . . . . . 45
Filtration Cycle . . . . . . . . . . . . . . . . . . . . . . . . . 74 HTR is too Hot (OHH)* M030 . . . . . . . . . . . . . . . . . . 65
Flashing Heat LED on TP600 ("Heat Waiting") . . . . . . . . . 20 If Correct Wiring is Verified . . . . . . . . . . . . . . . . . . . 11
Flow-Related Checks . . . . . . . . . . . . . . . . . . . . . . 56 If the problem stays with the same sensor (according to topside
Flow-Related Checks . . . . . . . . . . . . . . . . . . . . . . 66 messages) it's a board problem; if the problem moves to the other
Forcing the GFCI Trip Test . . . . . . . . . . . . . . . . . . . . 58 sensor it's a sensor problem. . . . . . . . . . . . . . . . . . 44
°F or °C is replaced by °T . . . . . . . . . . . . . . . . . . . . 59 INFO (System Information sub-menu) . . . . . . . . . . . . . . 64
°F or °C is replaced by °T . . . . . . . . . . . . . . . . . . . . 66 Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Freeze condition . . . . . . . . . . . . . . . . . . . . . . . . . 21 Locking nuts are in the same location on other BP models . . 50
Freeze Protection . . . . . . . . . . . . . . . . . . . . . . . . 53 Logic Jumper, No. 20618 . . . . . . . . . . . . . . . . . . . . . 7
Fuses installed in the system . . . . . . . . . . . . . . . . . . 32 Low Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
fuses removed form the circuit. . . . . . . . . . . . . . . . . . 32 M0[XX] numbers are Message Codes. . . . . . . . . . . . . . 52
GFCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 M-7 Replacement Sensor . . . . . . . . . . . . . . . . . . . . 44
GFCI Failure - System Could Not Test/Trip the GFCI – M036 . 66 Main Filtration. . . . . . . . . . . . . . . . . . . . . . . . . . 54
GFCI Test (Feature not available on CE rated systems.) . . . . 57 Measure resistance from a heater post to the heater housing 34
Ground-Fault Circuit Interrupter/Circuit Breaker (G.F.C.I.) . . . 11 Memory Failure - Checksum Error* – M022 . . . . . . . . . . 66
Ground in System Enclosure . . . . . . . . . . . . . . . . . . 10 Memory Failure - Clock Error* – M020 . . . . . . . . . . . . 66
Heater Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 7 Memory Warning - Persistent Memory Reset* – M021 . . . . 66
Heater Element Specifications Are Shown on the Heater Tube Message Codes . . . . . . . . . . . . . . . . . . . . . . . . . 21
Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Message Codes . . . . . . . . . . . . . . . . . . . . . . . . . 64
Heater Flow is Reduced (HFL) – M016 . . . . . . . . . . . . . 65 Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Heater Flow is Reduced (LF)* – M017 . . . . . . . . . . . . . 65 MODL (System Model) . . . . . . . . . . . . . . . . . . . . . 64
Heater Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Most messages and alerts will appear at the bottom of the

normally used screens. . . . . . . . . . . . . . . . . . . . . . 59 Pull the connector straight out. . . . . . . . . . . . . . . . . . 34

Most Probable Overheating Causes, Inspect These First . . . . 21 Pump 1 AMP cord . . . . . . . . . . . . . . . . . . . . . . . . 42
Motor Amperage Guidelines . . . . . . . . . . . . . . . . . . 23 Pumps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Purge Cycles . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
No Communications . . . . . . . . . . . . . . . . . . . . . . . 66 Recommended Parts to have For Service Calls . . . . . . . . . . 7
Note: Be careful when removing a heater assembly from a spa Red to Black Wires = 240V . . . . . . . . . . . . . . . . . . . 36
plumbing system. Water may splash out under pressure. . . . 50 Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Note: These are typical settings only. Voltages may be different Remove both nuts that secure the element in place. . . . . . 50
depending on the configuration that the system is set to. See the
system's Tech Sheet for complete information. . . . . . . . . 42 Restricting Operation (Locking the Panel). . . . . . . . . . . . 55
Observe safety at all times . . . . . . . . . . . . . . . . . . . 35 Safety and Electrical Systems . . . . . . . . . . . . . . . . . 20
Ohm’s Law. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Safety Trip - Pump Suction Blockage* – M033 . . . . . . . . . 65
Once the power input fuse has been changed . . . . . . . . . 18 Saving Settings . . . . . . . . . . . . . . . . . . . . . . . . . 53
On Every System, an Identification Label Is Placed on Top of the Saving Your Dolphin Address . . . . . . . . . . . . . . . . . . 72
Casing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Scrolling TP400/TP600 Messages . . . . . . . . . . . . . . . 65
On Every System, a Wiring Diagram Is Placed Inside the Door . 9 Sensor A Fault, Sensor B Fault – Sensor A: M031, Sensor B: M032
Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 59
Panel Version . . . . . . . . . . . . . . . . . . . . . . . . . 56 Sensor Balance is Poor – M015. . . . . . . . . . . . . . . . . 66
PANL (Panel Version) . . . . . . . . . . . . . . . . . . . . . . 64 Sensor Balance is Poor* – M026 . . . . . . . . . . . . . . . . 66
Place clamp around one heater wire, and then the other wire. 41 Sensor Failure – Sensor A: M031, Sensor B: M032 . . . . . . 66
Place the meter probes on the heater terminals. . . . . . . . 33 Sensor Location BP500, on Logic Board . . . . . . . . . . . . 40
Possible freezing condition . . . . . . . . . . . . . . . . . . . 59 Sensor Pins: At times, a protective coating may on accident coat
the sensor pins during manufacturing. Those pins may need to be
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 scraped and the sensors plugged back in. . . . . . . . . . . . 44
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Sensors are out of sync -- Call for service* – M026 . . . . . . 59
Preliminary Panel Check. . . . . . . . . . . . . . . . . . . . . 20 Sensors are out of sync – M015 . . . . . . . . . . . . . . . . 59
Preparation and Filling . . . . . . . . . . . . . . . . . . . . . 52 Service Tools Required . . . . . . . . . . . . . . . . . . . . . . 7
Preparation and Filling . . . . . . . . . . . . . . . . . . . . . 63 SETP (Current Setup) . . . . . . . . . . . . . . . . . . . . . . 64
Pre-Production Software . . . . . . . . . . . . . . . . . . . . 66 SIG (Configuration Signature) . . . . . . . . . . . . . . . . . . 64
Press-and-Hold . . . . . . . . . . . . . . . . . . . . . . . . . 51 Simplified Menus . . . . . . . . . . . . . . . . . . . . . . . . 69
Priming Mode – . . . . . . . . . . . . . . . . . . . . . . . . 52 Software Setups . . . . . . . . . . . . . . . . . . . . . . . . 46
Priming Mode – M019 . . . . . . . . . . . . . . . . . . . . . 65 Software Setups (BP2500) . . . . . . . . . . . . . . . . . . . 49
Priming Mode – M019* . . . . . . . . . . . . . . . . . . . . . 63 Some Troubleshooting Scenarios . . . . . . . . . . . . . . . . 21
Priming the Pumps . . . . . . . . . . . . . . . . . . . . . . . 52 Spa Control Systems . . . . . . . . . . . . . . . . . . . . . . . 1
Priming the Pumps . . . . . . . . . . . . . . . . . . . . . . . 63 Spa Status . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Program memory failure* – M022 . . . . . . . . . . . . . . . 59 SSID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . 74 SSID (Software ID) . . . . . . . . . . . . . . . . . . . . . . . 64
Pull the connector straight out. . . . . . . . . . . . . . . . . . 33 SW _ (Dip Switch Settings) . . . . . . . . . . . . . . . . . . . 64

System Box Wire Gauge Check . . . . . . . . . . . . . . . . . 17 The water flow has failed* – M017 . . . . . . . . . . . . . . 56
System Information . . . . . . . . . . . . . . . . . . . . . . . 56 The water flow is low – M016 . . . . . . . . . . . . . . . . . 56
System Model . . . . . . . . . . . . . . . . . . . . . . . . . 56 The water is too hot – M029 . . . . . . . . . . . . . . . . . . 59
TB1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 This would typically show HIgh speed voltage for Pump one. (240V)
TB1 Marking on Board . . . . . . . . . . . . . . . . . . . . . 18 42
Temp Display . . . . . . . . . . . . . . . . . . . . . . . . . . 60 This would typically show low speed voltage for Pump one. (240V)
42
Temperature & High-Limit Sensor Ohm Table . . . . . . . . . 23
Time Display . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Temp Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Time Outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Terminal Block 1 & F5 Fuse on a BP500 Board, 240V Setup . . 18
Tip: If one sensor (A or B) seems to be having problems, swap the
Terminal Block 1 & F6 Fuse on a BP2000 Board . . . . . . . . 18 cables of sensor A with sensor B. . . . . . . . . . . . . . . . 44
Testing a Fuse: Check continuity with the fuse removed . . . . 32 To Determine the Cause of a Blown Power Input Fuse . . . . . 19
Testing low speed and High Speed at the AMP Connector . . 42 To Disconnect the Heater . . . . . . . . . . . . . . . . . . . . 11
Testing Sensor Pins . . . . . . . . . . . . . . . . . . . . . . . 44 Too Cold - Freeze Protection . . . . . . . . . . . . . . . . . . 65
Test Menu Access (S1, Switch 1 ON) . . . . . . . . . . . . . . 46 TP400/TP600 error codes and fault messages are similar to TP800/
Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 TP900. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Test software installed . . . . . . . . . . . . . . . . . . . . . 59 TP900, TP800, TP600, TP400 . . . . . . . . . . . . . . . . . . . 1
Test the Amperage Draw . . . . . . . . . . . . . . . . . . . . 19 Troubleshooting Heater Posts Resistance to Heater Housing . 34
The clock has failed* – M020 . . . . . . . . . . . . . . . . . 59 Troubleshooting heater Resistance . . . . . . . . . . . . . . . 33
The Control System is in Test Mode if 102˚T appears. (In this case Unlocking the Panel . . . . . . . . . . . . . . . . . . . . . . . 55
°F or °C is replaced by °T.) . . . . . . . . . . . . . . . . . . . 46 Used for verifying a proper installation . . . . . . . . . . . . . 58
The DolphinTM Remote . . . . . . . . . . . . . . . . . . . . . 71 Verifying Incoming Voltage at the Terminal Block (240V system)
The Fault Log . . . . . . . . . . . . . . . . . . . . . . . . . . 67 BP2000 shown (BP500 system is similar) . . . . . . . . . . . 36
The following ranges represent general parameters for many Verify that there is no heater “leakage” . . . . . . . . . . . . 34
different motors and applications. Check the device label or with Verify there is NO continuity from the heater post to the ground/
the spa manufacturer to get accurate amperage draws. . . . 23 earth. On the resistance scale, the a digital meter should read OL
The GFCI test failed (System Could Not Test the GFCI) – M036 59 (indicating infinite resistance). . . . . . . . . . . . . . . . . . 34
The Ground Fault Circuit Interrupter (GFCI) . . . . . . . . . . . 58 Verify there is NO continuity from the heater post to the heater
housing or heater current collector connection. The meter reading
The heater is dry* – M027 . . . . . . . . . . . . . . . . . . . 56
shown is OL, indicating infinite resistance. . . . . . . . . . . 34
The heater is too hot* – M030 . . . . . . . . . . . . . . . . . 56
Viewing Configuration Settings . . . . . . . . . . . . . . . . . 46
The heater may be dry* – M028 . . . . . . . . . . . . . . . . 56
Voltage Checklist . . . . . . . . . . . . . . . . . . . . . . . . 23
The preferred way to check for fuse continuity is with the . . 32
Warning: The Owner should test and reset the G.F.C.I. on a regular
There are no serviceable parts on the PCB,. . . . . . . . . . . 32 basis to verify its function. . . . . . . . . . . . . . . . . . . . 11
There are three 30A pump fuses in the BP2000G1 spa control Water is too Hot (OHS) – M029. . . . . . . . . . . . . . . . . 65
system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Water Temperature is Unknown . . . . . . . . . . . . . . . . 59
These readings should be taken under peak load conditions. . 19
Water Temperature is Unknown . . . . . . . . . . . . . . . . 65
The settings have been reset (Persistent Memory Error)* – M021
What Priming Mode does: . . . . . . . . . . . . . . . . . . . 74
59
White to Black Wires = 120V . . . . . . . . . . . . . . . . . . 36
The Utilities Menu contains the following: . . . . . . . . . . . 60

White to Red Wires = 120V . . . . . . . . . . . . . . . . . . . 36

Wiring Check Precautions . . . . . . . . . . . . . . . . . . . . 17
With the pump high speed ON, take a voltage reading at the AMP
receptacle on the PCB . . . . . . . . . . . . . . . . . . . . . . 42
With the pump low speed ON, take a voltage reading at the AMP
receptacle on the PCB . . . . . . . . . . . . . . . . . . . . . . 42

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Balboa's BP Troubleshooting & Service Manual: This Manual Covers The Following

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Balboa's BP Troubleshooting & Service Manual: This Manual Covers The Following

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Balboa's BP Troubleshooting & Service Manual

Intellectual Property Advisement Warnings: Danger! Risk of Electric Shock!

Note: Connect the control system only to a circuit protected by a

The selection of electrical materials required to accomplish

The systems herein are classified as a “continuous duty appli-

Basic Installation and CSA Compliance/Conformité

The Owner should test and reset the GFCI or RCD on a

No User Serviceable Parts. Warning/Advertissement:

Service Tools and Parts Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

General Troubleshooting & Servicing of Spa's Electrical Equipment . . . . . . . . . . . . . . . 10

BP 60Hz Spa Control System Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . 24

Troubleshooting Using Resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Troubleshooting with Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Component Failure and Replacement Testing . . . . . . . . . . . . . . . . . . . . . . . . . 46

TP800, TP900 Panel Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

TP400, TP600 Standard Panel Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Index of Paragraph Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

SERVICE TOOLS REQUIRED

COMMON FUSES USED ON SPA SYSTEMS

System Models: BP2000G1 and other BP-Series Systems as

constantly changing. See Tech Sheets for latest version and

User Guide 40985

System Models: BP500 and other BP-Series Systems as re-

constantly changing. See Tech Sheets for latest version and

UÊ User Guide 40940

UÊ User Guide 42185; Ref. Card 40947

All TP Panels have

On Every System, an Identiﬁcation

Heater Element Speciﬁcations Are Shown

On Every System, a Wiring Diagram

J43 TO J13 (BLOWER ON J14)

J25=HTR1 J21 J14 24082_D

J19 WIFI J5 (A1-A4)

GRN LIGHT K7 VAC W1

J17 J16 J1 F1 30A

*EXPANDER BOARD IS:

HIGH VOLTAGE CAN SERIOUSLY INJURE OR KILL!

ONLY EXPERIENCED TECHNICIANS SHOULD SERVICE THIS EQUIPMENT.

IMPORTANT A terminal marked “GROUND” is provided

IF CORRECT WIRING IS VERIFIED TO DISCONNECT THE HEATER

House Breaker Box G.F.C.I Breaker Box

Outside Ground Rod

probes on these locations

Electric Installation 120VAC_with 56405_sunrise_board_030613.ai

House Breaker Box G.F.C.I Breaker Box

Outside Ground Rod

108V - 132V [1 - 3] [5 - 6] [5 - 10] [12 - 14] [13 - 14]

216V - 264V [1 - 2] [6 - 7] [10 - 11] [14 - 15]

probes on these locations Electric Installation 240VAC_with 56405_sunrise_board_030613.ai

VOLTAGE VERIFICATION - MOST G.F.C.I. PROBLEMS ARE DUE TO LOW VOLTAGE

CHECK THE VOLTAGES AT:

CHECK UNDER PEAK LOADS -- TWO TYPES OF PEAK LOADS

UÊ 8* ÊÊÊÊ-*Ê/Ê-Ê "/Ê7", ÊÊÊÊÓÊ",ÊÎÊ -9Ê-/ *-Êt

WIRING CHECK PRECAUTIONS SYSTEM BOX WIRE GAUGE CHECK

LOW VOLTAGE If your system uses 240V peripheral devices (below):

UÊ Measure between the white TB1 terminal and power input

22117_B GND WHT AC

GRN HTR B J44

Terminal Block 1 & F5 Fuse on a Terminal Block 1 & F6

THESE READINGS SHOULD BE TAKEN UNDER TEST THE AMPERAGE DRAW

SAFETY AND ELECTRICAL SYSTEMS PRELIMINARY PANEL CHECK

240V heaters), is considered normal. A signiﬁcantly higher

VOLTAGE CHECKLIST ACCEPTABLE HEATER AMPERAGE DRAW RANGES

Wiring Diagram and Settings

22117_B GND WHT AC J26 H2

GRN HTR B J44 6

F6 0.3A 250V K3 K1 K2 J16

UNFUSED F5 30A F3 10A 250V F2 3A 250V

J43 TO J13 (BLOWER ON J14) BP2000G1 – PN 56377

J25=HTR1 J21 24082_D

*EXPANDER BOARD IS:

SWITCHBANK S1 OFF SWITCHBANK S1 ON

SETUP # CIRC PUMP PUMP 1 PUMP 2 PUMP 3 BLOWER TEMP SCALE

J43 TO J13 (BLOWER ON J14) BP2000G1 – PN 56377-01

J25=HTR1 J21 24082_D

*EXPANDER BOARD IS:

UÊ 8 ÊÊÊÊ-Ê/Ê-Ê "/Ê7", ÊÊÊÊÓÊ",ÊÎÊ -9Ê-/ *-Êt