CASE STUDY

Going Lean, Going for the Gold

How a partnership approach is ensuring that a leading gold producer achieves
operational excellence and over USD160 million in projected cost savings

SUMMARY
A leading gold mining company embarked on a journey to transform its Source-
to-Pay operations through carefully considered partnerships. Their target was to
reduce costs, drive productivity improvements, and improve the overall Source-
to-Pay operations. Infosys fulfilled their need for a tailored solution, a trusted
partner with deep understanding of the process and the industry, and unique and
innovative approaches. Read on to learn how our ‘minimal disruption, maximum
value’ solution approach, early involvement, and seamless service delivery are set
to deliver huge projected cost and productivity benefits for the company in the
next five years.
 EMERGING LEANER • Improve Source-to-Pay procurement
AND STRONGER WITH operations through adoption of leading
PARTNERSHIP practices, proactive and strategic
planning, availability of relevant data,
As commodity prices continue to tumble,
and increased spend control
mining companies are continually looking
for ways to eliminate waste and reduce • Reduce the total volume of suppliers
costs. In fact, cost control and driving by right-sizing and consolidating spend
productivity improvements have been within categories
the major focus areas for the gold mining
industry for the past several years now.
• Drive efficiency across the Source-
to-Pay process by increasingly using
As a leading gold mining company, our standardized processes and technology
client set benchmarks for the industry. platforms
Its relentless pursuit of productivity
improvements gave rise to a strategic
• Ensure supplier and user compliance
to its supply chain policy, operating
imperative – enhance the overall value of
requirements, and contracted terms and
its supply chain operations. Consequently,
conditions
for categories that could be more
effectively and efficiently managed, the The company chose Infosys BPM for its
company decided to utilize the services of proven category management and mining
a 3rd party service provider for selected industry expertise, least disruptive solution
processes and technologies across its which comes with built-in transformation
Source-to-Pay value chain. and automation components and upfront
full-time equivalent productivity to achieve
With great growth comes greater
their strategic goals.
complexities:

• Reduce total cost of ownership for third-

party products and services

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TESTED IN THE TRENCHES: THAT’S DESIGN THINKING IN ACTION
With USD 2 Billion spend under its management, our team had its work cut out to optimize and drive savings. To support the company’s strategic
needs and priorities, our team designed a solution capable of delivering high value and high return on investment (ROI). The three cornerstones
of our solution – simplify, collaborate and innovate – ensured minimal disruption and maximum value delivery throughout the duration of the
engagement. The core theme of our solution was spend consolidation, process standardization, and implementation of best in class category
management frame work.

Innovate: Simplify:
Early involvement Enhanced user experience,
and dedicated change efficiency and spend visibility
management effort
Our team implemented and
Our team engaged early, deploying operationalized Ariba across all
category experts even before the mine sites to enhance user
overall transition of the process was experience and improve efficiency.
complete, to deliver quick wins and The system helped derive process
savings. 29 Category Managers were insights which in turn, helped
deployed across the company’s mine enhance spend classification and
sites and Infosys BPM locations in Innovate Simplify visibility.
Monterrey, Mexico and Pune, India.
The team also commenced a
dedicated change management
effort to ensure a smooth and
seamless transition.

Collaborate

Collaborate:
Seamless service delivery
The team adopted a process-centric ‘assembly line’ concept for service delivery. This enabled them to
rope in process experts, ensure speed of delivery, and ease performance measurement. The team also
ensured that best practices were shared and processes benchmarked through the sourcing and
procurement center of excellence (S&P CoE). Using a simple but effective hub-spoke-edge model, the
team ensured consolidation, local and nearshore presence, and fulfillment of language and onsite needs.

ALL ROADS LEADS TO A PARTNER THAT’S READY TO

DELIGHT STAY THE COURSE
Our solution is projected to deliver massive Serving over 80 clients worldwide with a team of
productivity and cost benefits over the five over 2200 S&P experts, Infosys BPM S&P Practice
year engagement term. Projected benefits provides profitable solutions through technology-
include: based sourcing & procurement offerings and end-
to-end spend management solutions. We provide
• 30% productivity benefits
end-to-end sourcing solutions including category
• Over USD160 million in realized cost management for the entire Analyze-to-Pay (A2P)
savings business scenarios. Our solutions are proven to

• Productivity improvements driven by deliver hard savings and process efficiency across
Infosys AssistEdge to automate and the Source-to-contract (S2C) and Procure-to-
drive efficiencies Pay (P2P) processes. Our tools, platforms and
frameworks deliver more than USD200 million in
savings annually and we manage over USD110
billion spend for clients across direct and indirect
categories.

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For more information, contact [email protected]

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