Dutch Bangla Bank Rocket

MIS 207, Spring 2019, Section: 11

Group Project on:

Dutch Bangla Bank Rocket
Submitted to: Md Abdur Rahman (MAR1)
Lecturer, Department of Management, SBE
North South University

Submitted by:

Name Student ID
Mehrab Jami Aumit 181 281 8030
Sharif Mohammad Junaed 181 181 5030
Tasnia Tahsin Tuli 181 240 7030
Aisha Akter Anamika 181 173 9630
Mohammad Imran Alamgir 181 299 3630

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Dutch Bangla Bank Rocket

Executive Summary

Due to the rapid penetration of Mobile phone users, Mobile banking or Mobile Financial
Service has been very successful within a short span of time for providing easy money transfer
service across the country. Through MFS, unbanked communities are able to utilize financial
services that are provided efficiently at an affordable cost.

Bangladesh has seen one of the world’s fastest growing mobile money ecosystems
develop in the past two years. This growth has propelled DBBL Rocket to become one of the
largest mobile money providers in the world. DBBL Rocket’s objective to ensure access to a
broader range of financial services for the people of Bangladesh. It has a special focus to serve
the low-income masses of the country to achieve broader financial inclusion by providing
services that are convenient, affordable and reliable

This report mainly focuses on Dutch Bangla Bank Rocket. We explain the role and
importance of Rocket to the organization, provide a detailed explanation of how it works, which
type of web technologies and database system it uses, what possible security threats and
defensive measures the company undertakes to prevent or manage those threats.

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Dutch Bangla Bank Rocket

Table of Contents

Serial No. Content Page No.

1 Introduction…………………………………………………………. 4

2 Requirement 1:
Role of the Information System in the Organization………………… 5-9
3 Requirement 2:
Systems Approach to Understanding the Information Systems………. 10
4 Requirement 3:
Information Systems and Web Technologies ………………………… 11-13
5 Requirement 4:
Technical Understanding ……………………………………………. 14-15
6 Requirement 5:
Information Systems Security ………………………………………… 16-17
7 Concluding Remarks…………………………………………………… 18

8 Reference……………………………………………………………… 19

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Dutch Bangla Bank Rocket

Introduction

In each country, banks do the most vital job in the economy. One of the most foremost work
of banks gather cash from the people and loan them to other people who needs that to run their
life. Presently banks offer the most stretched out scope of financial services and perform loads of
money related capacities. In this way, banks have demonstrated that they are the key factor for
the business and economy also. It is of crucial significance to comprehend and welcome the
dangers the bank industry is presented with the goal that soundness and maintainability of the
business can be guaranteed.

Mobile banking flourished in such a way that financial organizations around the globe are
progressively utilizing mobile banking to expand their business. Bangladesh Bank has planned a
mobile banking structure for banks to proactively oversee cash finance in accordance with
internationally prescribed procedures.

Rocket is the pioneered mobile banking service of Dutch Bangla bank. It has the amazing
considerations over the most recent couple of years as to quantify the dimension of monetary
confrontation and to acquire customers in the commercial banks. It has given the cheapest rate
and most available service for clients which has attracted most of the customers.

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Dutch Bangla Bank Rocket

Requirement 1: Role of the Information System in the Organization

Dutch-Bangla Bank pioneered Mobile Banking in Bangladesh. It was the first bank to
offer banking facilities through a wide range of mobile phones. Rocket is a Banking process
without bank branch which provides financial services to unbanked communities efficiently and
at affordable cost. To provide banking and financial services, such as cash-in, cash out, merchant
payment, utility payment, salary disbursement, foreign remittance, government allowance
disbursement, ATM money withdrawal through mobile technology devices, i.e. Mobile Phone, is
called Rocket.

Some major functions of Rocket

Rocket consists of a wide range of functions for its customers that ranges from cash
deposit, withdrawal, p2p transfer to salary disbursement and bill payment. Following features or
functions are five important ones.

1. Cash In
Customer can cash-in (deposit) at any DBBL Branch, DBBL nominated- own agent,
UISC, Banglalink, Citycell & Airtel retail points and Mobicash marked outlets of Grameen
Phone.

➢ Customer hands over cash to the Agent

➢ Agent initiates the transaction from his/her mobile.
➢ Agent issues a receipt to the customer
➢ System sends an SMS to the customer's mobile
➢ For security reason, customer needs to check the sending number of SMS and the
amount.

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Dutch Bangla Bank Rocket

2. Cash Out
Customer can cash-out (withdraw) at any DBBL Branch and ATM, DBBL authorized-
Own agent, UISC, Banglalink, Citycell & Airtel retail points and Mobicash marked outlets of
Grameen Phone.

➢ Customer asks the Agent for withdrawal of an amount from his/her Rocket account
➢ Agent initiates the transaction from his/her mobile
➢ DBBL system sends USSD Flash menu to the customer's mobile (or IVR Call):
"Welcome to Dutch-Bangla Bank. You are going to withdraw Tk.XXX from your
account. If you want to continue enter your 4-digit pin or if not cancel the call.
➢ Customer enters his/her PIN
➢ System sends an SMS to the customer's mobile
➢ Agent hands over money to the customer

3. Person to person money transfer

Send money option allows Dutch-Bangla Bank Rocket customers to transfer money from
one account to another Rocket account. To get this from Dutch-Bangla Bank Rocket account you
just need to dial *322# from any operator except citycell. in case if you are using Citycell mobile
phones then just send an empty SMS to 16216.

4. Bill Payment
Customer can pay bills of various organizations using this payment option. To make a
payment please follow the following instruction. To get this service from Dutch-Bangla Bank
Rocket account you just need to dial *322# from any operator except citycell. in case if you are
using Citycell mobile phones then just send an empty SMS to 16216. Once you dial *322# or
send a SMS to 16216 you will get the following screen. From the screen please select the option
(1)

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Dutch Bangla Bank Rocket

5. Salary Disbursement
It is a process by which Corporate Office can disburse the salary of their employees and
Government can disburse different allowances like elderly allowance, freedom fighter allowance
etc. to the people within a few moments in a hassle freeway.

• Corporate Office/Government will send the list of Rocket account numbers (including
check digit) and monthly salary/allowance to DBBL
• DBBL will credit all the individual accounts by debiting corporate account centrally by a
batch process system
• The employee/beneficiary will get an SMS regarding the transaction
• The employee/beneficiary will receive a SMS confirmation
• The employee/beneficiary can go to any agent or DBBL ATM or DBBL Branch to
withdraw money

Three Major Benefits

1. Real Time ON-LINE Banking

Real time on-line banking, online banking available anytime, anywhere

throughout the country. Dutch-Bangla Bank Rocket currently allowing customers with
some essential services likes Customer Registration, Cash-in (cash deposit), Cash-out
(cash withdrawal), Mobile Top-up, Person to Person Transfer (P2P), Foreign Remittance,
Salary Disbursement, Balance Inquiry, Bill Payment, Merchant payment.

2. Access to Banking and Advanced payment transactions at affordable cost

Dutch-Bangla Bank Rocket makes access to banking and advanced payment

transactions at affordable cost from the authorized agent point in anywhere in the
country. The service is faster than other forms of banking services and includes the
people even of the remote areas.

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Dutch Bangla Bank Rocket

3. Convenient and Secure way to Send Money

Dutch-Bangla Bank Rocket is convenient and secure way to send money and It is much
safer, speedy and safeguard against fraudulent transactions. Customer's money is safe as no
one can withdraw or deposit unwanted money without taking possession of the mobile set,
PIN and the check digit all together.

Supporting Organization Layer

Rocket is much concentrated towards lower level and lower mid-level people.
Bangladesh being a developing country consists of a more middle and lower middle class of
people with a moderate to low income on hand. People across the country comes to the capital to
find source of income in order to support their families. Development of Rocket helped these
class of people to provide financial support to their families through the most affordable, secured
and easy way of money transfer.

Company Structure:

DBBL Rocket is divided into different departments. They are mentioned below:

▪ Department of Human Resource Management-This department performs the task of

recruitment, selection, evaluation, employee development and son.
▪ Department of Marketing-This department plays a vital role by branding products,
creating public relation, value creation etc.
▪ Department of Sales-Determination of sales target, target achievement by implying
various sales strategies etc. are the works of sales department.
▪ Department of Supply Chain Management-Coordination of all logistical activities, source
managing.
▪ Department of Accounts and Finance- This department looks after the overall financial
sectors of the company; from total spending to total revenues.

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Dutch Bangla Bank Rocket

Company’s Hierarchy:

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Dutch Bangla Bank Rocket

Requirement 2: Systems Approach to Understanding the Information Systems

I. Enrolling for DBBL Rocket cashing-in services is free of charge. Basically, the
money or electronic cash which a sender wants to send for any kind of important
purpose is the main input of this application. Individual to individual exchanges,
clients pay a level charge of BDT 2 (or $.02) independent of the measure of the
exchange or transaction. Rocket's entrance to the market is in an appropriate stage.
Before Rocket individuals needed to sit tight for so long which was an excessive
amount of tedious however at this point for Rocket purchasers can exchange the
installment from their home with negligible time utilization.

II. So, in the procedure or process, DBBL Rocket keeps up a course of action that is
financially savvy, yet remains completely under the national bank's purview." Once
clients have electronic cash in their Rocket portable wallets, they can send the cash to
another Rocket mobile wallet virtually. Through processing the electronic cash
basically reaches to another Rocket wallet immediately without any delay.
Individuals feel that accessibility and availability of sending cash through DBBL
Rocket is a fantastic and reliable procedure. As far as security of exchange process
Rocket is working superbly. The transaction process of Rocket is endeavoring to
make the purchaser's life progressively simpler through their fruitful advancement.

III. When clients have electronic cash in their Rocket portable wallets, they can send the
cash to another Rocket mobile wallet right away. Beneficiaries can stroll DBBL
Rocket specialists who give physical money in return for electronic cash and charge
administration expenses. Rocket's emphasis on achieving the poor recognizes it from
administrations that have charges for money in or a base money out expense. People
usually do recommend DBBL Rocket to their friends and family because they do trust
it. Overall, customers are happy with the usefulness and functionality of DBBL
Rocket.

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Dutch Bangla Bank Rocket

Requirement 3: Information Systems and Web Technologies

In this section we will see what information systems and web technologies Rocket uses.
Rocket provides financial services such as cash in, cash out, merchant payment, foreign
remittance, ATM money withdrawal etc. using phone. These kinds of transactions are done by
web technologies and software. Rocket offers bank facilities without the bank branch and Dutch
Bangla bank is the main organization that controls and operates Rocket.

IT use of this information technology:

1. Internet: Internet is needed to perform most of the technological work these days.
Rocket provides on-line banking facilities for which internet is necessary
2. Extranet: Extranet is important to connect the employees of the organization to their
customers, suppliers, Customer Care, Customer Registration take place through extranet,
so extranet is definitely used by Rocket.
3. Intranet: Since employees inside the organization need to communicate with each other
as well so Rocket uses intranet as well. It’s crucial that employees sometimes protect
their vulnerable information from outsiders hence intranet is necessary.

Rocket uses web technologies like business management software, customer relationship
software etc. Even though Rocket has DBBL Branch and ATM, DBBL authorized- Own agent,
UISC, Banglalink, Citycell & Airtel retail points and Mobicash marked outlets of Grameen
Phone.

Use of Business Management Software:

Use of business application in any software or set of computer programs used by business
user to perform various business functions. It helps to increase productivity and perform other
business functions. Business software is likely to be used in specific business. The reason mainly
why rocket uses this type of software is to ensure regulatory compliance, reducing inefficiencies,
improving accountability. These types of software also help to boost engagement with
customers. Some business application is interactive, they use user interface and user can input
data.

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Dutch Bangla Bank Rocket

There are other functions of this software too such as,

• Account management
• Compliance management
• Customer requests
• Employee onboarding
• Expense reporting

Money Transfer Software:

By using DBBL Rocket one can transfer money anywhere in Bangladesh. They allow
customers to cash-in, cash out, mobile top up etc. all just using their phone. This online payment
system plays a huge role in other transactions as well such as online shopping, paying bills of
food, medicines, electricity etc. Some important functions of this software are, Multi-agent,
multi-channel and multi-currency money transfer software,

• Transaction and money transfer

• Compliance and security
• Exchange rates and change management
• Reporting and accounting
• User Experience

Customer Relationship Software:

Customer relationship management (CRM) refers to the strategy of leveraging customer

data, transactions and engagement for business opportunities, mainly, in sales, marketing and, to
some extent, product development. By understanding the customers’ needs and interests better
rocket provides better and more personalized sales and support experience. The way CRM
software help a company understand their customers, it also lets the customers have insights of
the company.

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Dutch Bangla Bank Rocket

Some of the features of CRM software in Rocket includes,

• Improves work flow, provides 360° view of customers.

• Monitor/manage tasks and deals
• Automate customer-related processes
• Helps employees to be more efficient and make better decisions for instance CRM
solutions let them slice and dice customer data in different ways like by demographics,
sales transactions, and customer service calls.
• Reporting and analytics

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Dutch Bangla Bank Rocket

Requirement 4: Technical Understanding

Types of Database used

Database is usually used for storing and managing data. For mobile payment apps several types
of databases are used for storing and managing data. Such as MySQL, SQLite, Oracle, Couch
base lite. DBBL Rocket mobile payment app uses Oracle for primary production and MySQL for
data warehouse. Since DBBL Rocket operates thousands of transactions within a minute, they
require two types of databases.

➢ Oracle: For performance requirements, Oracle is mainly used. It enables hundreds

and thousands of transactions to occur every minute without any delay. This database
stores the user and system data and the server consists of the processes which are
required to run the service. More than one database can be hosted by one computer.
The highest-level storage unit identified as database which is basically enormous
amount of data. That’s why Oracle is used by Rocket to eliminate the delay during the
transaction period and for its performance management.

➢ MySQL: For data storage and reporting at a lower cost, MySQL is used by Rocket
because it operates thousands of transactions every minute. It is one of the most
popular and effective data warehouses. It is stable and trusted way to manage
database by different payment apps. Because it has wide range of tools, Rocket App
finds it most convenient to use for its storage and reporting. It has unlimited storage
limits, wide range of platform supports, encryption options and data securities,
inexpensive and it also reduces total cost of ownership. It also enables fully
automated store management, provides high performance on managing data.

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Dutch Bangla Bank Rocket

Two (2) Examples of report generated by MySQL

1. Digital Marketing: With personalized digital campaigns which enables Rocket to connect
with customers throughout Bangladesh. For instance, customers are able to send money through
Rocket mobile app from any corner of the country to another corner of the country and able to
use payment in account if a consumer wants to recharge his mobile balance not needing to go to
a flexi load shop.

2. Back-up, archive and disaster recovery: As MySQL provides data security and encryption
option, it protects Rocket’s data and applications despite of their location or where they exist in.
It enables Rocket to avoid costly business interruptions and recovery in disastrous occurrences. It
also protects all of Rocket’s mobile app’s major IT systems.

Data Mining

Data mining is basically the process of analyzing data from different perspectives and
summarizing it into useful information. For example: DBBL Rocket uses data mining tool to
identify and understand which area’s people use their app the most, how much money one
individual is willing to send on a daily basis. By collecting this information, they can easily
promote their payment method in those areas and target their main customers or users and spent
every budget efficiently and effectively.

Analyzing the Database:

DBBL Rocket uses MySQL as their database so arranging the database and attaching the
entities weren’t quite possible.

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Dutch Bangla Bank Rocket

Requirement 5: Information Systems Security

Security of apps is a vital issue nowadays. On the off chance that there is any lacking of security,
organizations confront exceptionally risky dangers. These are a few IT security risks or dangers
for Dutch Bangla Bank Rocket mentioned below:

Five IT security risks:

1. Wireless and Mobile Security: Numerous app utilize wireless internet connections and cell
phones to get to the Web. Wireless networks exhibit a security risk, since outside clients can
endeavour to associate with a wireless system, enabling them to conceivably eavesdrop on
communications.

2. Active Malicious Code Threats: These code threats typically involve viruses, worms. These
are dangerous as they can crush the mobile frameworks totally and can harm the typical working
of the mobile in a matter of only couple of hours.

3. Fraudsters: DBBL Rocket comes with several fraud risks creating new challenge for Rocket
to come up with new measures to deal with app related fraud. They can be fake promotional
offers to customers who does not have Rocket app, using request money option for fake VAT,
Tax, Lottery, etc. Fraudsters follow DBBL Rocket features closely and innovates different
imaginary packages to defraud the customers

4. IP Spoofing: IP spoofing is a method used to increase unapproved access to machines.

5. Hackers: Hackers might have the capacity to misuse shortcomings in an app to access or hack
into data like client names, change card numbers and passwords, and cause information
misfortune.

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Dutch Bangla Bank Rocket

Two most da ngerous threats and most likely to cause severe damage:

1. Hackers: Organizations that lose their revenue because of mean-plotting hackers and
fraudsters each and every day, yet in addition to customers internationally that hazard losing
their personal information, social security numbers, and other delicate information. Each app
proprietor ought to be stressed over being hacked.

2. Active Malicious Code Threats: Active Malicious Code Threats these involves viruses,
worms and other malware which is the most dangerous. These things can possibly bring about
information loss or the requirement for maintenance, both of which can cost time and money.

Security management tools to prevent or manage those risks:

Utilize an address and card confirmation framework: Empower an address verification

system (AVS) and require the card verification value (CVV) to decrease fake charges. Also, by
requiring a strong characteristic of passwords by the organization and customers can stop
hacking.

Install quality antivirus & anti malware programs: Organizations stop viruses and worms by
installing quality full antivirus software like proficient and business-grade antivirus
programming on their servers. These pro-grade antivirus programs refresh all the more
oftentimes for the duration of the day.

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Concluding Remarks

Mobile Banking in developing countries are becoming very popular. People are

becoming very interested to this hustle free banking system that lets them transfer money from

one place to another. In a country like Bangladesh, where hijacking money is a regular crime,

safe transfer of money does really matter. The mobile financing industry in Bangladesh is

growing at an excellent pace.

DBBL Rocket is one of the leading mobile financing services of Bangladesh who were

the pioneer in this sector. They have been serving their wide range of user’s great quality

products and services. At present they are now serving more than three (2) crore of its regular

users through a number of two (2) lac agents as service points. The ultimate objective of DBBL

Rocket is to ensure access to a broader range of financial services for the people of Bangladesh.

Moreover, it has a special focus to serve the low-income population of the country in order to

acquire broader financial inclusion by providing services that are affordable, reliable and

convenient.

To retain the market leadership position, DBBL Rocket needs to introduce new services.

If they can continue to cater to the needs of their customers like they are doing now, they have a

bright future ahead of them.

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Dutch Bangla Bank Rocket

References

1. DBBL Rocket. (2019). Rocket website Retrieved August 18, 2019 from

https://www.dutchbanglabank.com/rocket/faq.html

2. https://futurestartup.com/2016/09/25/dutch-bangla-bank-mobile-banking-rebrands-rocket/

3. https://www.dhakatribune.com/hashtag/dutch-bangla-bank-rocket

4. https://iithost.com/client/knowledgebase/10/Rocket.html

5. https://branch-valyou.zendesk.com/hc/en-us/articles/360002067608-DBBL-Rocket-Wallet

6. http://www.guitarneverlies.com/dbbl-mobile-banking-becomes-rocket/

7. https://en.wikipedia.org/wiki/Dutch_Bangla_Bank

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CONTRIBUTION TABLE
(This page is confidential and will NOT be seen by the class)

Group Name:

By signing on Table 1 each member acknowledges his or her agreement with the stated contribution to
the overall report made by each individual.

First Name Student ID Contribution Signature

Requirement 2, Executive
Mehrab Jami Aumit 181 281 8030 Summary, Table of Contents,
Introduction, Concluding remarks
Sharif Mohammad 181 181 5030 Requirement 1
Junaed
Tasnia Tahsin Tuli 181 240 7030 Requirement 4
Aisha Akter Anamika 181 173 9630 Requirement 3
Mohammad Imran 181 299 3630 Requirement 5
Alamgir
Table 1: Membership and Individual Contribution.
Use the following “grade” to state each member contribution to the total effort
• A = very good contribution, the group member went above the expected participation level.
• B = good contribution, the member participated as expected and was diligent in performing the
assigned tasks.
• C = less than satisfactory contribution, the member participation and contribution were less than
the average for the group.
• D = the member had minimal participation on the group effort, shown lack of commitment to the
group and significantly increased another members’ workload.
• E = the group member did not contribute at all to the team.
The group shall agree on the contribution level for each group member. Your signature on Table 1
indicates your agreement with the assessment of contribution. Reaching agreement is part of the exercise.
In filling up the table lecturer is expecting highest level of ethical standard from the group.
To encourage the teams to strive to perform as a team, penalties will be assigned to students that perform
below the minimum expected level (see Table 2).

Penalty to be applied to the assignment’s mark for the

Individual contribution to the group’s effort.
particular student
Mehrab Jami Aumit (181 281 8030) 20%
Sharif Mohammad Junaed (181 181 5030) 20%
Tasnia Tahsin Tuli (181 240 7030) 20%
Aisha Akter Anamika (181 173 9630) 20%
Mohammad Imran Alamgir (181 299 3630) 20%

Table 2: Penalties

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