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Itil - Test4prep - Itilfnd V4.v2020-10-15.by - Abigail.112q PDF

This document contains a practice exam for the ITIL Foundation certification. It includes 5 multiple choice questions covering topics like the continual improvement model, reasons for streamlining service request fulfillment, elements that should be included in a release policy, applying the guiding principle of keeping things simple and practical, and the practice that coordinates the classification, ownership and communication of service requests and incidents. The candidate scored 800 out of 1000 points on this exam within the 120 minute time limit.

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Anne Johnes
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117 views3 pages

Itil - Test4prep - Itilfnd V4.v2020-10-15.by - Abigail.112q PDF

This document contains a practice exam for the ITIL Foundation certification. It includes 5 multiple choice questions covering topics like the continual improvement model, reasons for streamlining service request fulfillment, elements that should be included in a release policy, applying the guiding principle of keeping things simple and practical, and the practice that coordinates the classification, ownership and communication of service requests and incidents. The candidate scored 800 out of 1000 points on this exam within the 120 minute time limit.

Uploaded by

Anne Johnes
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Reference Solution for

itil.test4prep.itilfnd v4.v2020-10-
15.by.abigail.112q.vce
ITILFND_V4

ITILFND V4

Score: 800/1000
Version: 1
Time Limit: 120 Minutes

1
Licensed to Anne Johnes [email protected]
Exam A (5 questions)
Question 1
Which describes a set of defined steps for implementing improvements?

 The ‘improve’ value chain activity


 The ‘continual improvement register’
 The ‘continual improvement model’
 The ‘engage’ value chain activity

Question 2
Why should some service requests be fulfilled with no additional approvals?

 To ensure that spending is properly accounted for


 To ensure that information security requirements are met
 To streamline the fulfillment workflow
 To set user expectations for fulfillment times

Question 3
What should a release policy include?

 The process owner and process manager for each type of release
 The roles and responsibilities for incident and problem resolution
 The naming convention and expected frequency of each type of release
 The naming convention for all configuration items (CI) recorded in the configuration
management system (CMS)

Question 4
Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?

 Only add controls and metrics when they are needed


 Design controls and metrics first, then remove those not adding value
 Design controls and metrics and add them individually until all are implemented
 Only add controls and metrics that are required for compliance

2 Licensed to Anne Johnes [email protected]


Question 5
Which practice coordinates the classification, ownership and communication of service requests and
incidents?

 Supplier management
 Service desk
 Problem management
 Relationship management

3 Licensed to Anne Johnes [email protected]

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