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Chapter 1 Answer

Operations managers face ethical challenges like providing a safe workplace. Key decision areas include quality, productivity, and layouts. Productivity is difficult to improve for tasks that are more personal. Service sector jobs make up approximately 85% of jobs in the United States and it is more challenging to improve productivity in services than manufacturing due to services typically being more labor intensive.

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150 views

Chapter 1 Answer

Operations managers face ethical challenges like providing a safe workplace. Key decision areas include quality, productivity, and layouts. Productivity is difficult to improve for tasks that are more personal. Service sector jobs make up approximately 85% of jobs in the United States and it is more challenging to improve productivity in services than manufacturing due to services typically being more labor intensive.

Uploaded by

5variara
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Chapter 1: Operations and Productivity

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MODULE RESULTS
QUESTIONS: 27
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attempts i

What is an ethical challenge for operations managers?


CORRECT ANSWER:
Providing a safe workplace

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List three operations management decision areas.


CORRECT ANSWER:
Quality, productivity, and layouts

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Which of the following is not one of the basic functions of the management process?

CORRECT ANSWER:
Inspecting

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A rm is currently taking 110 hours to produce 880 units. A new system would require 90 hours to produce 675 units.

Calculate the productivity increase/decrease.

CORRECT ANSWER:
6.25%

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Which of the following is the best example of a pure service?


CORRECT ANSWER:
Counselling

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Increases in productivity are dif cult to achieve if the task is ________.


CORRECT ANSWER:
More personal
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Which of these are three critical productivity input variables?


CORRECT ANSWER:
Labour, capital, and management

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An operations task performed at Hard Rock Café is ________.


CORRECT ANSWER:
Preparing employee schedules

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It is more dif cult to make productivity improvements in the service sector than in the manufacturing sector because

________.

CORRECT ANSWER:

The service sector is usually more labour intensive than the manufacturing sector

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The service sector makes up approximately what percentage of all jobs in the United States?

CORRECT ANSWER:
85%

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A law rm has a staff of four employees working eight hours a day for a total payroll cost of $640. In addition, the law

rm has overhead expenses of $800 per day. Due to a recent software change, the same employees are able to process
14 case les a day rather than 8 using the old software system. What is the multifactor productivity of this revised
operation?

CORRECT ANSWER:

0.0097 case les per dollar

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A foundry produces manhole covers. If 120 covers are produced in a 10-hour shift, the productivity of the line is

________.

CORRECT ANSWER:

12 covers/hr

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Gibson Valves produces cast-bronze valves on an assembly line. If 1600 valves are produced in an eight-hour shift, the

productivity of the line is ________.

CORRECT ANSWER:
200 valves/hr

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Productivity measurement is complicated by ________.


CORRECT ANSWER:

Lack of precise units of measurement

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Productivity increases when ________.


CORRECT ANSWER:

Inputs decrease while outputs remain the same

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 Which of the following appears to provide the best opportunity for increases in productivity?

CORRECT ANSWER:

Management

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The three major business functions necessary to all organizations are ________.

CORRECT ANSWER:
Marketing, nance/accounting, and production/operations

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Two car-wash employees are each paid $7.50 an hour and are capable of washing 12 cars per hour, using $1 of water and

$2 of soap and other cleaning supplies. What is the multifactor productivity of this operation?

CORRECT ANSWER:
0.667 cars per dollar

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Among the ethical and social challenges facing operations managers are ________.

CORRECT ANSWER:

Maintaining a sustainable environment

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The total of all outputs produced by the transformation process divided by the total of the inputs is the ________.

CORRECT ANSWER:

Multifactor productivity

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What is an ethical challenge facing an operations manager?


CORRECT ANSWER:

Maintaining a sustainable environment

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Which two functions are important in the mass customization era of operations management?

CORRECT ANSWER:
Globalization and internet/ecommerce
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An insurance adjuster processes the claims of six policyholders in an eight-hour workday. The adjuster uses $5 in

gasoline and $3 in forms and of ce supplies to complete the work. What is her labour productivity?

CORRECT ANSWER:

0.75 claims per hour

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What is it called when goods and service and created?


CORRECT ANSWER:
Production

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Which of the following is not a typical service attribute?


CORRECT ANSWER:
Easy to store

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What are three new challenges in operations management?

CORRECT ANSWER:

Global focus, sustainability, and lean operations

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In what order (from source to end user) is the supply chain for a company like Coke?

CORRECT ANSWER:
Farmer, syrup producer, bottler, distributor, retailer

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